Database Develop

I love HTC support

This is my 2nd HTC in a row and it's partially due to their support. Usually they just respond to email, but very quickly and not usually with a canned response but rather some useful information.
This time, they called me. I just got off the phone with them and the gentleman I was speaking to asked for as much detail as he could get out of me to address the several issues I've had with this phone.
This is why I love HTC
Sent from my HTCONE using xda app-developers app

Cool story bro.
Sent from my HTCONE using xda premium

gk1984 said:
This is my 2nd HTC in a row and it's partially due to their support. Usually they just respond to email, but very quickly and not usually with a canned response but rather some useful information.
This time, they called me. I just got off the phone with them and the gentleman I was speaking to asked for as much detail as he could get out of me to address the several issues I've had with this phone.
This is why I love HTC
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
What was your issue? Curious if I can do the same

yavihah said:
What was your issue? Curious if I can do the same
Click to expand...
Click to collapse
I had a nice little list, I didn't want to worry others that there are major issues and most of mine seem pretty isolated. but since you asked...
1. I've had a couple moments where it would be connected to wifi, but no activity - other devices on the network worked fine. (rare occurrence)
2. HDR images in brightly lit area (sunny afternoon) are over exposed - they seem to be aware of this but are telling people to adjust the exposure in image settings, which is grayed out in HDR mode (can be replicated on my phone every time, normal mode works fine)
3. Beats audio seems to go in and out over bluetooth, you can actually hear the effect turn off/on randomly but the setting shows it is on. (this is also consistent for me)
4. When calls are connected frequently in a short period of time (3 or more calls within a minute of the previous one ending), the audio is quiet and full of static and distortion. The other person hears me just fine, it's only my end. (seems to be regular occurrence)
5. Notifications aren't being sent through the headphone jack, but only the speakers - as a result, I can't hear the notifications. This is apparently normal that they still play through the speakers, but not normal that they don't also go through the headphones. (this can be replicated every time)
6. I periodically have wifi/3G/4G hand off issues. When switching from one to the other, it gets stuck with no data - as in no symbol in the notification bar and no activity. Airplane mode doesn't resolve it, still have to try switching data on/off. Only resolved by restarting the phone. (this is rare, but has happened several times in the almost 3 weeks i've had the phone)
7. Capacitive buttons not very sensitive
That's about it, they seem to only be aware of the capacitive buttons which they're looking into, but feel isn't an issue it seemed and about the hdr images being over exposed. The rest the guy I spoke to was unaware about and was probing pretty deeply about when/how/what with these issues. In regards to the HDR images being over exposed, what they didn't seem to know was that you couldn't adjust exposure or other settings when HDR is toggled. They apparently had been suggesting this to people previously.
Also, I asked if Sprint's version shipped with the fixes the European model recently received an update for. He said he wasn't sure and didn't have any information about the international versions.

gk1984 said:
I had a nice little list, I didn't want to worry others that there are major issues and most of mine seem pretty isolated. but since you asked...
1. I've had a couple moments where it would be connected to wifi, but no activity - other devices on the network worked fine. (rare occurrence)
6. I periodically have wifi/3G/4G hand off issues. When switching from one to the other, it gets stuck with no data - as in no symbol in the notification bar and no activity. Airplane mode doesn't resolve it, still have to try switching data on/off. Only resolved by restarting the phone. (this is rare, but has happened several times in the almost 3 weeks i've had the phone)
Click to expand...
Click to collapse
I don't like this one myself, it's one of the few unavoidable breaking issues with the phone.
I see it too. Screen's been on, I've been connected to WIFI for a while... strong/excellent signal... then I see the WIFI icon disappear, maybe a message about "you can enable GSM roaming" and the app I'm in fails with no data connection being present and tells me to retry (or in the case of YouTube, it'll spin loading and loading indefinitely).
Then I might see 3G appear for a moment, then WIFI comes back. Then the phone will work again.

gk1984 said:
I had a nice little list, I didn't want to worry others that there are major issues and most of mine seem pretty isolated. but since you asked...
1. I've had a couple moments where it would be connected to wifi, but no activity - other devices on the network worked fine. (rare occurrence)
2. HDR images in brightly lit area (sunny afternoon) are over exposed - they seem to be aware of this but are telling people to adjust the exposure in image settings, which is grayed out in HDR mode (can be replicated on my phone every time, normal mode works fine)
3. Beats audio seems to go in and out over bluetooth, you can actually hear the effect turn off/on randomly but the setting shows it is on. (this is also consistent for me)
4. When calls are connected frequently in a short period of time (3 or more calls within a minute of the previous one ending), the audio is quiet and full of static and distortion. The other person hears me just fine, it's only my end. (seems to be regular occurrence)
5. Notifications aren't being sent through the headphone jack, but only the speakers - as a result, I can't hear the notifications. This is apparently normal that they still play through the speakers, but not normal that they don't also go through the headphones. (this can be replicated every time)
6. I periodically have wifi/3G/4G hand off issues. When switching from one to the other, it gets stuck with no data - as in no symbol in the notification bar and no activity. Airplane mode doesn't resolve it, still have to try switching data on/off. Only resolved by restarting the phone. (this is rare, but has happened several times in the almost 3 weeks i've had the phone)
7. Capacitive buttons not very sensitive
That's about it, they seem to only be aware of the capacitive buttons which they're looking into, but feel isn't an issue it seemed and about the hdr images being over exposed. The rest the guy I spoke to was unaware about and was probing pretty deeply about when/how/what with these issues. In regards to the HDR images being over exposed, what they didn't seem to know was that you couldn't adjust exposure or other settings when HDR is toggled. They apparently had been suggesting this to people previously.
Also, I asked if Sprint's version shipped with the fixes the European model recently received an update for. He said he wasn't sure and didn't have any information about the international versions.
Click to expand...
Click to collapse
I am a long time HTC fan and I have experienced #1 and #6 more than once. It can be annoying but the build quality, support, and overlay of sense make it worth dealing with. Just a personal opinion I have. I think my wimax phones had far less problems than this one and my evo lte. Just a matter of them being new for sprint I guess. It may not even be HTC's fault. Something on sprints end. Who knows.
Sent from my HTCONE using xda app-developers app

[Q] Any way to reduce the number of syllables required for Moto Voice prompt?

4 syllables is too many. I'd like just 3. I mean, it should really just be my choice.

I think they're trying to force a phrase that's complex enough that the phone won't randomly trigger... kind of like websites that require a secure password.
With fewer syllables it probably isn't selective enough to differentiate your launch phrase.
Mine drives me nuts in court because it's always triggering, even when other people are talking, despite a six syllable phrase. I've started switching it off, and I wish there was a way to toggle it on and off with Tasker or Trigger.

This is exactly why I use Google search. Ok Google is better than anything I could come up with for Motorola.

What are the main Android Auto advantages?

I used Android Auto for the first time yesterday in a rental 2016 VW Jetta. The Phone and Music interfaces look nearly identical to what I get when pairing bluetooth and using the Car's native interface. I'm not seeing much added functionality. As for Navigation, it is nice be able to see it on the car's display. However, since it is landscape mode, only half the screen actually displays the map since there not enough height. When comparing it to what I see on my phone, it is nearly the exact same size. The other half displays the same info I would see on the phone, actually a little less. I suppose the buttons are a little bigger. One small issue is that my phone supports Qualcomm Quick Charge 2 but since I Android auto must use USB, I am left with whatever power the car ouputs. It seemed to be enough to slowly charge my phone even with Nav,Music, Phone, Bluetooth. Is it actually necessary to keep bluetooth on since the USB cable is connected? Another minor nag is that it seems to trigger night mode if I turn on the headlights which got annoying. I'd much rather it uses the light sensor.
I'm not really seeing the advantage. Am I missing some big features?
It seems its about the same to just use my phone and by doing that, I get access to more notifications and all my apps and can see my Nav plus music/phone at the same time.

Youve posted in the wrong section - this is the Android head unit forum, you want the Android Auto forum.

I think the main advantage is you don't have to mount your phone, and you can use the steering wheel to initiate choice controls. I understand what you are saying though. There is nothing life changing
Sent from my SM-G935T using Tapatalk

I've used it a bit longer. I think the major issue I have found is that it is buggy and slow, at least for me. There were probably maybe 3 major issues I found.
1. From sitting down in my car til when it was fully connected and working with nav took way too long.
2. It was very buggy. When the Nav needs to talk, it lowers the volume of the music temporarily. However sometimes, it just completely stops the music with no way to restart it other than unplugging and plugging in again (which would be very distracting while driving). Even then, often it wont reconnect correctly sometimes even causing the car part to reboot
3. It blocks my ability to text. Even on the phone. I can get it to work by going to recent apps and switching but it makes it harder to do it. They shouldn't be deciding what is "safe" and what isnt. If I'm stopped at a red light, I feel it is safe enough to send a txt, but with the blocking it makes it harder. Also it doesnt consider that I may have a passenger in the car that might want to use my phone to send or read a txt. Also, it didnt seem to read google voice or show gmail notificaitons.
It could be so much better

"safe"
eng3 said:
I've used it a bit longer. I think the major issue I have found is that it is buggy and slow, at least for me. There were probably maybe 3 major issues I found.
1. From sitting down in my car til when it was fully connected and working with nav took way too long.
2. It was very buggy. When the Nav needs to talk, it lowers the volume of the music temporarily. However sometimes, it just completely stops the music with no way to restart it other than unplugging and plugging in again (which would be very distracting while driving). Even then, often it wont reconnect correctly sometimes even causing the car part to reboot
3. It blocks my ability to text. Even on the phone. I can get it to work by going to recent apps and switching but it makes it harder to do it. They shouldn't be deciding what is "safe" and what isnt. If I'm stopped at a red light, I feel it is safe enough to send a txt, but with the blocking it makes it harder. Also it doesnt consider that I may have a passenger in the car that might want to use my phone to send or read a txt. Also, it didnt seem to read google voice or show gmail notificaitons.
It could be so much better
Click to expand...
Click to collapse
I understand you may feel it is safe to text at a stop light, but most people fell this too and get caught up in the use of their devices in a car. Texting from a car should be outlawed PERIOD! Even stopped, you need to pay attention to your surroundings while in a vehicle. This is the only way to drive safely. Technological advantages like Android Auto help us band-aid the problem by getting people to look up and away from their screen to hopefully see what is going on around you. Too many people have lost their lives to others not being fully aware of what is happening on the road. I am a tech junkie, but I know it needs to be moderated to keep everyone safe. I see someone on their phone at a light and I feel they are a danger to me and everyone around. Please, stop texting all together from the car. Trust me, if you are important enough......they will wait.
That being said....Sorry (very emotional today). Android Auto does have its advantages with offering Nav in a vehicle without paying for the upgraded interior or having to pay for OnStar Nav. Plus, it keeps heads pointed in the right direction. Up. It would be nice to have it be wireless and not be tethered with a USB cable, but I understand with the amount of data that needs to be passed. Soon all features from the phone could be hands free with inventions like Android Auto paving the way.
Thank you for listening to me rant.

The advantages are:
1. Phone gets GPS signal and speed data from car head unit antenna. This is much accurate than phone.
2. AA integrates with car multimedia and you can control it with steering wheel buttons
3. You can launch Google voice control and read some notifications.
Potentially AA could be much better, but Google had capped most of the good functions:
1. Driving GPS applications are limited to online apps (Gmaps and Waze) which are not offering the capabilities of good apps like Sygic TomTom or iGo.
2. Notification reading of all notifications.
3. Integration of email.
4. Video when not moving.
Brgds
Sent from my LG-H870 using Tapatalk

jisenberg said:
I understand you may feel it is safe to text at a stop light, but most people fell this too and get caught up in the use of their devices in a car. Texting from a car should be outlawed PERIOD! ...
Click to expand...
Click to collapse
Sorry, that is a bit ridiculous. One could argue that being on a call (on a hands free phone) is more distracting. What about people that eat while they drive. Maybe we should outlaw having conversations with passengers too. Alot of distractions are dangerous, it is the driver's responsibility to behave safely. I haven't even mentioned that the driver isnt necessarily the one interacting with android auto. The passenger might be the one that wants to use the device but they are blocked out too.
Oh and guess what, a nag message isnt going to stop someone from doing what they need to do. It just makes it harder and even more distracting.
ypsmav said:
The advantages are:
1. Phone gets GPS signal and speed data from car head unit antenna. This is much accurate than phone. ...
Click to expand...
Click to collapse
I didn't realize this, good point, my phone's GPS reception isnt so great.
ypsmav said:
...
2. AA integrates with car multimedia and you can control it with steering wheel buttons
3. You can launch Google voice control and read some notifications.
Click to expand...
Click to collapse
I don't need AA. If I connect bluetooth, I can control my media with the steering wheel buttons. At least the basic stuff (play/stop, prev, next, vol)
On some cars, I found that hitting the voice button will trigger it on my phone, otherwise, its fairly easy to press the button on the screen. I can also swipe down to read notificaitons. (ofcourse everything looks smaller)

Voice recognition got very bad lately

Hello all
I have purchased a Mini and a regular Ghome around Christmas last year . They have been working fantastically as far as recognizing commands and such.
Hue lights, Spotify music ...etc
The only problem that I have had was not being able to open Netflix on my Android TV(Sony) although it works with a Chromecast. Nobody was able to explain why, but I could live with that
Recently (past 2 months or so) the voice recognition got so bad to the point that I would go and grab my phone and do whatever command I wanted (mostly turning on and off the lights).
Unlike initially when I could say it across the room (Hey Google turn the bedroom lights off) , now it keeps on saying "Sorry I cannot help with that" and so on. Or it would be picking up a totally random word and screw up the whole sentence. I have not changed anything in my setup, i have reset the bejesus out of all my equipment with no luck.
It became so frustrating but what is even more frustrating is that I have no clue what caused it.
Tried closer, literally yelling from right above it with no success. It would take it let's say, out of 10 attempts maybe 2 will be going through, unless I get pissed and drop it altogether. This is happening on both the Mini and the "big" Ghome.
Has anyone experienced the same issues with their devices lately? If yes have you guys been able to fix it or it's just one of the Google screwups that will be fixed whenever will be fixed?
The Google reps when chatting are useless and keep giving me useless troubleshooting steps that I have already done.
Funny thing is that if I say the same commands to my phone it takes it right away .
Thank you for your input

rainfactor said:
Hello all
I have purchased a Mini and a regular Ghome around Christmas last year . They have been working fantastically as far as recognizing commands and such.
Hue lights, Spotify music ...etc
The only problem that I have had was not being able to open Netflix on my Android TV(Sony) although it works with a Chromecast. Nobody was able to explain why, but I could live with that
Recently (past 2 months or so) the voice recognition got so bad to the point that I would go and grab my phone and do whatever command I wanted (mostly turning on and off the lights).
Unlike initially when I could say it across the room (Hey Google turn the bedroom lights off) , now it keeps on saying "Sorry I cannot help with that" and so on. Or it would be picking up a totally random word and screw up the whole sentence. I have not changed anything in my setup, i have reset the bejesus out of all my equipment with no luck.
It became so frustrating but what is even more frustrating is that I have no clue what caused it.
Tried closer, literally yelling from right above it with no success. It would take it let's say, out of 10 attempts maybe 2 will be going through, unless I get pissed and drop it altogether. This is happening on both the Mini and the "big" Ghome.
Has anyone experienced the same issues with their devices lately? If yes have you guys been able to fix it or it's just one of the Google screwups that will be fixed whenever will be fixed?
The Google reps when chatting are useless and keep giving me useless troubleshooting steps that I have already done.
Funny thing is that if I say the same commands to my phone it takes it right away .
Thank you for your input
Click to expand...
Click to collapse
Hmm, I have about the same, but no fix here either. The timeline sounds about right too, about 2 months or so. Same with my Hue lights. I don't have my Hue account hooked up in my Home app since Goog Voice is supposed to work natively with Hue lights with a bridge. I was thinking of maybe adding my Hue account into my Home app and see if that helps. Haven't quite gotten to it yet. :angel:

Same here

Voice Recognition
Yes it's true as the time pass by the voice recognition is getting worse recently when i said to turn off the light of my room it did but after saying 3 - 4 times but now it turn off the entire light of my house.

Google home not performing
I have used the home during 2017 and it was very good in picking up what I say. During 2018 the hearing abilities has been very effected and hard reset and starting over did not solve it.

I moved mine to the end table at like 3ft off the ground it's Mic being on top hear much better now. No more telling or repeating myself

Sounds very familiar. Especially my wife has been getting tantrums because GH doesn't understand her. (Insert joke about not understanding wife)

peak display sensitivity settings

is there a way to stop the external ( peak screen ) from turning on so frequently, it seen too sensitive

jaime4272 said:
is there a way to stop the external ( peak screen ) from turning on so frequently, it seen too sensitive
Click to expand...
Click to collapse
I agree it's a bit annoying compared to other Motorola models where Moto display at least can be set to quiet times. Last model I used where this function worked more smoothly was Moto Z4.
Already raised this to Motorola team as feedback, hopefully it can be fixed in upcoming software updates.

They don't give a f...
They persistently force users to use their own ****e version of AOD called Peek Display which is a total crap in practical usage. This damn thing used to light up every time I hit any bump while driving my car, I eventually had to turn this damn thing off!
Totally iritating, I'm really surprised they still implement this stuff in current form, and so few people complain.