Not Waking Up - Xperia Z1 Q&A, Help & Troubleshooting

Guys I need help. Not sure if I should've created a new thread. My phone is not waking up. I've tried pressing the power button + volume up as well as hard reset but still the same. I'm not doing anything on the phone as in it's just lying on the bed. I was still using it before this happened. Just regular use. Tried charging it but notification area isn't lighting up. I hope someone can assist me on this as I'm getting worried...

Try open your sim card side
Do u see a smaller little red off button
Use pencil to click holdon 5sec
Sent from my C6903 using Tapatalk

Alex Tan Hao Nam said:
Try open your sim card side
Do u see a smaller little red off button
Use pencil to click holdon 5sec
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
I've tried that but still the same. I've tried connecting it to the PC and use SUS but it's not detecting the phone... I'm really getting worried as it is all working and no signs of problems before this happens. It just went to sleep then this occurs....

Holding vol - connect usb cable
Sent from my C6903 using Tapatalk

Alex Tan Hao Nam said:
Holding vol - connect usb cable
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Tried that and SUS is not recognizing my phone... I tried the hard reset (red button) again but still the same. This is frustrating...:crying:

It trying to install driver
And u need other ppl help u
My phone z1 dun have root
Later caling other ppl help me
Sent from my C6903 using Tapatalk

Alex Tan Hao Nam said:
It trying to install driver
And u need other ppl help u
My phone z1 dun have root
Later caling other ppl help me
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Haist! This is so frustrating. Really. :crying:

Srry I still don't have any tips srry
Sent from my C6903 using XDA Premium 4 mobile app

what rom are you on when this happens? any mods installed?

Alex Tan Hao Nam said:
Srry I still don't have any tips srry
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
No worries, thanks for the help.
I just hope someone can give me some hope on this problem....:crying:

mharckk said:
what rom are you on when this happens? any mods installed?
Click to expand...
Click to collapse
No, it's all stocked. Not rooted. JB 4.3. This just happened today, less than an hour ago... Until now it is still connected to the laptop but nothing's still happening...

Omg android u updated to jb 4.3?
Google already said this version is not stable some device like Samsung can use but sony only xperia UI+android 4.3 I guess its not stable version so I waiting 4.4 not 4.3
And mharckk can u give me usefull root Z1 .257 tutorials my z1 current firmware is .257
This my Antutu result
Sent from my C6903 using Tapatalk

My antutu result
Sent from my C6903 using Tapatalk

maybe youve pinned down your phone while sleeping.
@Alex Tan Hao Nam: downgrade to .534, root via b1n4ry method then ota upgrade to .257
and don't be obsessed with benchmarks

mharckk said:
maybe youve pinned down your phone while sleeping.
@Alex Tan Hao Nam: downgrade to .534, root via b1n4ry method then ota upgrade to .257
and don't be obsessed with benchmarks
Click to expand...
Click to collapse
No I didn't. Before I lay it down to the bed I was using its camera and the phone was all fine, as in all fine then I put it to sleep. I laid it down on the bed to take a photo of it using my brother's phone and then when I was about to use it, it's not waking up upon pressing the power button.

strange problem, sudden death?just reset your phone with the button next to sim card.thn charged

mharckk said:
strange problem, sudden death?just reset your phone with the button next to sim card.thn charged
Click to expand...
Click to collapse
Really strange. I've left my phone at home since I cannot use it for 3hrs and when I cam back it's still not usable and the weird thing is it's warm/hot. Do you think this can be resolved by a service repair? I wanted this for a replacement instead to be honest. I have two issues now on this phone. 1st is the yellow hue then second is this one. Do you think I have enough reasons for a replacement? This is purchased from an OL shop by the way it's almost 2mos old which is way beyond the 3-day manufacturer's warranty of the OL store.

well hope its not a motherboard problem. you can always try to bring it to sony service center.
if you have no warranty coverage then you will have to pay.

Connect it to the charger, wait for a couple of minutes, Hold VOL up and power button for about 3 minutes (or until it vibrates) and then leave it in wall charger for 1 hour. Don't try to turn it on!
Now connect it to PC, hold VOL up and power button, when it vibrates release everything and hold the volume down button (might need to repeat and try to get it in flashmode), if you succeeded in getting it in flash mode, try to flash a ftf from here using Flashtool.
Regards,
~J2C

mharckk said:
well hope its not a motherboard problem. you can always try to bring it to sony service center.
if you have no warranty coverage then you will have to pay.
Click to expand...
Click to collapse
Well I really do hope so. Up until now it is still not usable. I will just try to demand for a replacement even if it's beyond the 3-day replacement period as this is definitely something I'm not happy about.

Related

Unable to turn on

Hi
I've problem with my nexus one. Everything was OK until one day my phone won't start. First I think that it's problem with power button because charging seems OK(orange led and after charge was green) so I buy board with new power button. After exchange bord it was same. Phone still wont turn on. I bring my phone to local shop and try brand new battery but nothing. Also I try factory reset and some other tricks for "power button problem" but nothing.:crying:
I'am sure that new board was replaced correctly.
Thank you for any solutions...
Yeah you should be crying sorry for ur lost.
Sent from my Nexus One using Tapatalk 2
So it's time to buy something new, but I love my nexus...
intel415 said:
Yeah you should be crying sorry for ur lost.
Sent from my Nexus One using Tapatalk 2
Click to expand...
Click to collapse
http://item.mobileweb.ebay.co.uk/viewitem?itemId=230833989185&index=0&nav=SEARCH&nid=29402334117
You could always try to change the motherboard
Sent from my Nexus One using xda app-developers app

Can`t turn my Xeperia Z on

Hi,
i got my Xperia Z yesterday and already have a problem. Yesterday in the evening i listened to some audible content. I didn´t turn off the app, because it goes in sleep mode after finishing the downloaded part. I had stamina mode active. Today my phone doesn´t react. It is off the screen is dark. I can push the powerbutton how i want, the phone doesn´t react. I tried to recharge it, because i thought the battery was completly empty, but i don´t even have the led active which is normally active when you plug in your phone.
Does anybody have had the same issues? And can give me a hint what to do? Otherwise i will have to change the device tomorrow. It´s my first sony, so perhaps there is a trick with it i don´t know.
Take it back.
Sent from my SAMSUNG-SGH-I317 using xda premium
volume up + power button for 10 secomnds!
you are done!
thanks, that really helped. But why does it fall in such a "mode" over night? thats not normal or is it?
Aka91 said:
volume up + power button for 10 secomnds!
you are done!
Click to expand...
Click to collapse
Is this some kind of safe mode??
Sent from my HTC Desire HD using xda app-developers app
vicedens2002 said:
Is this some kind of safe mode??
Sent from my HTC Desire HD using xda app-developers app
Click to expand...
Click to collapse
i dunno my xperia S went through that sometime back!
i did it just randomly and yo!
i was done!
i just thought this might help you!
vicedens2002 said:
Is this some kind of safe mode??
Sent from my HTC Desire HD using xda app-developers app
Click to expand...
Click to collapse
Hardware reset combination...similar to a battery pull for devices with user changeable batteries.
schorschl said:
thanks, that really helped. But why does it fall in such a "mode" over night? thats not normal or is it?
Click to expand...
Click to collapse
Can some1 check temps?
Might be a safe mode of sorts due to overheating?
Sounds like this is a common issue on the forums.
i don´t think its because of overheating. Today it was two times in sleepmode for a bit longer, and after both i had to restart it with the method mentioned above. I think it is a software failure. Maybe something with the staminamode. I will switch the staminamode off and wait if it happens again.
MikeySmikey said:
Take it back.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
lol
I imagine a small firmware update will fix this. Be sure to report it to Sony every single time it happens.
Yes, i will do that. Bsides this bug, i´m very satisfied with the experia z, even with the battery life.
SmallsXD said:
Hardware reset combination...similar to a battery pull for devices with user changeable batteries.
Click to expand...
Click to collapse
So it is not good to perform it much, right?
Sent from my E10i using Tapatalk 2
pongnamu said:
So it is not good to perform it much, right?
Sent from my E10i using Tapatalk 2
Click to expand...
Click to collapse
You don't have choice if the phone freezes
Sent from my GT-N7000 using Tapatalk 2
Ever since they introduced non-removable batteries with XS ( and I still have a bone to pick with Sony regarding that choice ), they introduced a hardwired phone reset/shut down combination that is accessed via volume up+power button, that apparently by the sound of this thread, still functions the same as it did with S.
I've had my Xperia S freeze in middle of something ( can't remember what ) after it went to standby mode, and the only way to fix it is either to wait for your battery to die, or to manually reset the phone via volume up+power button combo.
It's safe to perform as much as you'd like, it just resets the phone or shuts it down, depending on how long you keep it pressed. It saved my Xperia S from water damage on one occassion, although I guess I won't have that problem with Z.
The same thing happens with my nexus 4.. Its somewhat related to hardware I guess. Cos xperia z and nexus 4 are very simpilar in case of hardware. around 10% people are facing such problems on nexus 4. Its a hardware problem I guess..
Sent from my Nexus 4 using xda app-developers app
try giving it some foreplay ;D

[Q] xp bricked/bootloop?

hi i was charging my xperia c5303 sp this morning, it got to 100% and i unplugged the charger as i did this the screen froze and it went black and my phone is now un responsive will not turn on nothing. if i replug the carger or usb to pc i get a green light across the bottom of phone,
could this be a boot loop, soft brick? and how do i fix? pc will not find the phone it will charge it though
i have not tried to modify this phone at all
anyone?
got no warranty either, not making things easier for me
Flash stock FTF using flashtool , uncheck wipe data while flashing if you do not want to loose your apps and other things.
Hey thanks foe your reply I fixed it pressing the button on the back of the phone. My phone must have froze has I locked it after charge.
Sent from my C5303 using xda app-developers app
ykdr-scott said:
Hey thanks foe your reply I fixed it pressing the button on the back of the phone. My phone must have froze has I locked it after charge.
Sent from my C5303 using xda app-developers app
Click to expand...
Click to collapse
You must be relieved ha
You mean the button behind the panel which says off
Yes lol. I almost cryd couldn't believe it. I went fishing and came home at dinner time because of this. Couldn't cope without my phone. Never experienced this before. I though I'd bricked it, charging my phone. I can sleep well tonight
Sent from my C5303 using xda app-developers app
If your phone does this press the off button behind the panel :thumbup:
Worked for me
Sent from my C5303 using xda app-developers app

my Z is dead ( tried every possible solution but no benefit )

guys please help
my Z is dead .. power button and power button + volume up didn't work
just red LED when connect to charger for 15 minutes then it disappear .. disconnect it from charger and plug it again also the same thing
just red LED for 15 minutes then disappear .. also I let it on the charger for hours as I thought it might be out of battery but no benefit
PC Companion + SUS + Flash tool didn't recognize the phone both on flash mode and fastboot mode !!
I've tried NUT tutorial to fix it but it doesn't work
any help guys I'm stuck
How did it die ? Did it suddenly happen? Which Firmware?
More information please.
Gesendet von meinem C6603 mit Tapatalk 4
wwaleed said:
guys please help
my Z is dead .. power button and power button + volume up didn't work
just red LED when connect to charger for 15 minutes then it disappear .. disconnect it from charger and plug it again also the same thing
just red LED for 15 minutes then disappear .. also I let it on the charger for hours as I thought it might be out of battery but no benefit
PC Companion + SUS + Flash tool didn't recognize the phone both on flash mode and fastboot mode !!
I've tried NUT tutorial to fix it but it doesn't work
any help guys I'm stuck
Click to expand...
Click to collapse
i have a solution.... i also had that problem
the thing is you battery is empty
just connect the charger for 10 min then then use for shutdown (volume up + power )
then after some time your phone will start to boot normally
khamees_xi said:
i have a solution.... i also had that problem
the thing is you battery is empty
just connect the charger for 10 min then then use for shutdown (volume up + power )
then after some time your phone will start to boot normally
Click to expand...
Click to collapse
He said he charged it for hours.
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ckyy said:
He said he charged it for hours.
Gesendet von meinem C6603 mit Tapatalk 4
Click to expand...
Click to collapse
the thing is the xperia z force start it self when we connect it to a charger... after you have used up all the charge
so its just stuck you have to do a force shutdown manually
ckyy said:
How did it die ? Did it suddenly happen? Which Firmware?
More information please.
Gesendet von meinem C6603 mit Tapatalk 4
Click to expand...
Click to collapse
yes suddenly .. 423 update
It was working then I went somewhere for half an hour then when I came back I found it dead
the battery was more than 40%
khamees_xi said:
i have a solution.... i also had that problem
the thing is you battery is empty
just connect the charger for 10 min then then use for shutdown (volume up + power )
then after some time your phone will start to boot normally
Click to expand...
Click to collapse
khamees_xi said:
the thing is the xperia z force start it self when we connect it to a charger... after you have used up all the charge
so its just stuck you have to do a force shutdown manually
Click to expand...
Click to collapse
ok bro I'll try that and tell u if it's working or not ... thank u
wwaleed said:
ok bro I'll try that and tell u if it's working or not ... thank u
Click to expand...
Click to collapse
Have you tried the reset button, besides the SIM&SDCard slots?
Clicking it will shake the mobile once and reset, doing a 5 seconds long press it will maybe perhaps shake it thrice and have a nice ultra mega plus blaster reset. :cyclops:
Andre Verissimo said:
Have you tried the reset button, besides the SIM&SDCard slots?
Clicking it will shake the mobile once and reset, doing a 5 seconds long press it will maybe perhaps shake it thrice and have a nice ultra mega plus blaster reset. :cyclops:
Click to expand...
Click to collapse
there is no reset button !!
I have Xperia Z not Z ultra !!
khamees_xi said:
the thing is the xperia z force start it self when we connect it to a charger... after you have used up all the charge
so its just stuck you have to do a force shutdown manually
Click to expand...
Click to collapse
didn't work too :crying:
any other things to do
It happened to me also... Try to push the power button and vol up until you feel 3 vibrations... Next try to go fastboot mode... Try many times... to me has worked..!
Sent from my C6603 using xda app-developers app
khamees_xi, is your phone under warranty still?
Sounds like a dead battery, had a similair thing with my Xperia S, it was covered under warranty
And keep in mind if it's not covered under warranty it still won't be a expensive repair if it's battery related compared to a display replacement(nightmare).
-totonio- said:
It happened to me also... Try to push the power button and vol up until you feel 3 vibrations... Next try to go fastboot mode... Try many times... to me has worked..!
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
I've tried getting into both fastboot and flashmode but it doesn't connect in any of modes
Sent from my C6603 using XDA Premium 4 mobile app
blackknigt said:
khamees_xi, is your phone under warranty still?
Click to expand...
Click to collapse
The warranty is very far away ... Something like 500 km
Sent from my C6603 using XDA Premium 4 mobile app
seahorsepip said:
Sounds like a dead battery, had a similair thing with my Xperia S, it was covered under warranty
And keep in mind if it's not covered under warranty it still won't be a expensive repair if it's battery related compared to a display replacement(nightmare).
Click to expand...
Click to collapse
mmm .. the warranty is my last hope but the distance is very long :thumbdown:
Thank u bro for the reply
Sent from my C6603 using XDA Premium 4 mobile app
wwaleed said:
mmm .. the warranty is my last hope but the distance is very long :thumbdown:
Thank u bro for the reply
Sent from my C6603 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
its not your last hope,
you still have the DIY option:
open the back plate (see the Xperia Z Screen Replacement video in youtube on how to, just need the initial 3 steps),
try to disconnect the battery flex cable, then plug the usb cable to pc, if it enters fastboot, then battery is not flat, ITS DEAD.
order a replacement battery and order the Xperia Z Waterproof adhessive.
FIRST TRY TO GET WARRANTY xD its way better!!
I had this problem already, about 1 weeks ago. Same condition that you are describe before.
I just use my PC companion and then the problem fixed :victory:
blackknigt said:
its not your last hope,
you still have the DIY option:
open the back plate (see the Xperia Z Screen Replacement video in youtube on how to, just need the initial 3 steps),
try to disconnect the battery flex cable, then plug the usb cable to pc, if it enters fastboot, then battery is not flat, ITS DEAD.
order a replacement battery and order the Xperia Z Waterproof adhessive.
FIRST TRY TO GET WARRANTY xD its way better!!
Click to expand...
Click to collapse
Yeah I saw the video on YouTube and I'm not expert in doing something like this .. I'll try to give it to the warranty .. thanks mate :thumbup:
fajaRee said:
I had this problem already, about 1 weeks ago. Same condition that you are describe before.
I just use my PC companion and then the problem fixed :victory:
Click to expand...
Click to collapse
hahaha I told ya I tried every possible solutions but all of them failed
@wwaleed.. it happened for me a time ago in Xperia S ,and it's fixed by a silly answer found in forumforpages.com
first.. remove your SIM Card and then plug in the charger and once the red light appears ,disconnect it and do the same for 5-6 times continuously ,and the 7th plug it in and leave it for 5-10 minutes.. if the LED color changed to green/blue (whatever) ,try holding the power button to boot the phone.
i know it feels silly.. but it worked for me after update failure ,just give it a try before sending it to warranty
Source | 3rd reply by Sony Mobile

[URGENT] Xperia Z Bricked?

Last night I turned my phone off to save battery, as my Nexus 7 was using my charger. Bear in mind it was turned off at about 80-90% battery. Woke up this morning and wanted to check social networks etc. but it didn't turn on. No vibrations, no LED.
Locked bootloader
Latest Android 4.3 update (.569)
Not rooted.
Not sure whats happened but I really need my phone and it's an emergency.
ZynexOG said:
Last night I turned my phone off to save battery, as my Nexus 7 was using my charger. Bear in mind it was turned off at about 80-90% battery. Woke up this morning and wanted to check social networks etc. but it didn't turn on. No vibrations, no LED.
Locked bootloader
Latest Android 4.3 update (.569)
Not rooted.
Not sure whats happened but I really need my phone and it's an emergency.
Click to expand...
Click to collapse
Have you tried turning it off and on again?
LOL jk <3
Does anything happen when you plug it in to charge again?
EnVyUs said:
Have you tried turning it off and on again?
LOL jk <3
Does anything happen when you plug it in to charge again?
Click to expand...
Click to collapse
Nope, left it on charge while i was at school (around 6-7 hours). No LEDs, nothing.
ZynexOG said:
Last night I turned my phone off to save battery, as my Nexus 7 was using my charger. Bear in mind it was turned off at about 80-90% battery. Woke up this morning and wanted to check social networks etc. but it didn't turn on. No vibrations, no LED.
Locked bootloader
Latest Android 4.3 update (.569)
Not rooted.
Not sure whats happened but I really need my phone and it's an emergency.
Click to expand...
Click to collapse
Try pressing volume up nd power at the same time for 10 seconds
Sent from my C6602 using XDA Premium 4 mobile app
vikash1994b said:
Try pressing volume up nd power at the same time for 10 seconds
Sent from my C6602 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Tried that and nothing happens. Took out SD card and SIM, still nothing. No vibrations no matter what I do, I'll be taking it back tomorrow.
ZynexOG said:
Tried that and nothing happens. Took out SD card and SIM, still nothing. No vibrations no matter what I do, I'll be taking it back tomorrow.
Click to expand...
Click to collapse
Try repairing using pcc or sus,
Or if u r in warranty get your phone replaced
Sent from my C6602 using XDA Premium 4 mobile app
vikash1994b said:
Try repairing using pcc or sus,
Or if u r in warranty get your phone replaced
Sent from my C6602 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I tried connecting it to my PC, nothing happens and flashmode/fastboot won't start. My Dad took it to my carrier while I was at school and he said they just turned it on with a special button combination which I'm un aware of. Phone works fine now.
ZynexOG said:
I tried connecting it to my PC, nothing happens and flashmode/fastboot won't start. My Dad took it to my carrier while I was at school and he said they just turned it on with a special button combination which I'm un aware of. Phone works fine now.
Click to expand...
Click to collapse
Oh grt,enjoy
Sent from my C6602 using XDA Premium 4 mobile app

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