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Dear all,
I need help!I have an unbranded Galaxy S and I usually update the firmware without any problem(until now!!). Few days ago I flashed for the first time JM5 firmware without any problem. Today I had to reflash the JM5 firmware. Everything was ok but when I booted my phone I had the message: "SIM network unlock PIN"!!!!I'm going crazy because I cannot unlock the SIM!!!What's happened? Please help me!!I tried to reflash with an old firmware but no chance to reset!!How can I proceed?
Thank you
Contact your operator for your PIN code, unless you have it in the letter that you got with your SIM card.
EDIT:
Actually: Did you buy the device from Handtec?
According to this thread, they got a batch of Orange-locked phones where they should've been unlocked.
Return the device to them to get a new unlocked one.
The problem is that the phone worked properly without any restriction for 20 days with the same SIM and now I noticed this problem!!!
I cannot also unlock my phone via websites that provide this kind of codes because I don't really know also the name of the opeator that is locking my phone!!
I think that this is an internal problem of phone but I don't know how to fix it.
Other ideas?
What on Earth, same issue here.
My phone just randomly got locked.
sturmeh said:
My phone just randomly got locked.
Click to expand...
Click to collapse
What do you mean? Do you mean that sometimes you are able to use your phone e sometimes no? How do you unlock your your phone?
I think that you have an imported device that was unlocked from the seller. When you have restored the factory settings, probably the unlock was... wiped... I have had the same problem after a factory reset; I'm Italian and my Galaxy is an imported item from Hungary or Austria, but I don't know the original provider that locked the device. I have phoned the Samsung Customer Care (the seller is on vacation until the end of august ) and, from the IMEI, they told me only that the device was producted for the Austrian market. Without the provider it's no easy to unlock the phone, but there is a service that I'm trying: unlocksamsung.co.uk - they are partner of Mobileunlocked.co.uk, but unlock only samsung and only using the IMEI number of the phone. In the meanwhile I've ordered a I-Smartsim 2008 from Ebay...
Bye.
Did you try reflashing a different firmware?
Sent from my GT-I9000 using XDA App
nick5000 said:
Did you try reflashing a different firmware?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
All from JF1 to JM5.
so that means the lock in the firmware ? I was under the impression that is was not.
Sent from my HTC Desire using XDA App
No, the network lock is firmware independent. I was able to flash various firmware without problems in first days. The lock appeared after the first Factory Reset using the vol-up+home+power combo.
rbnet.it said:
No, the network lock is firmware independent. I was able to flash various firmware without problems in first days. The lock appeared after the first Factory Reset using the vol-up+home+power combo.
Click to expand...
Click to collapse
I can confirm that the network lock is firmware independent, however my phone went into network lock before Factory Reset.
I did however try Factory Reset to fix it and it didn't help, nor did flashing several other roms, including the stock rom.
I contacted the point of sale and apparently they had a previous issue with a batch of phones but they did not expect it to happen again.
I hope if a replacement isn't honoured then we need to find a solution... :\
paky79 said:
What do you mean? Do you mean that sometimes you are able to use your phone e sometimes no? How do you unlock your your phone?
Click to expand...
Click to collapse
Once it showed up I haven't been able to use my phone as a phone.
When you enter your SIM PIN (if you have one), it then jumps to a full screen that asks for a NETWORK UNLOCK PIN.
Just to clarify, this is not PUK or PUK2, as I can use my sim in another phone just fine. ( G1 actually. )
Did you buy your phone from handtec? If so your phone is probably locked to Orange UK.
sturmeh said:
...
cut
...
Did you buy your phone from handtec? If so your phone is probably locked to Orange UK.
Click to expand...
Click to collapse
I don't know. I'm Italian, I bought it as an import "free" device and maybe the phone is from Austria or Hungary. I hope in a software workaround in the future. For now I'm waiting (and hoping in) an unlock code and/or the unlock sim buyed on ebay (till seller reopen at the end of the month...).
Bye.
Just to understand what this issue is about: now, when your phone is trying to connect to the Network, it checks your device's IMEI as "locked" and then negotiate a PIN Dialog?
sturmeh said:
my phone went into network lock before Factory Reset.
Click to expand...
Click to collapse
Now that is REALLY scary.. Can you please try to remember what you did, or what program were you using -->right before<-- the network lock got restored ???! Something must have made the Factory Reset trigger...
Same thing happened to me 2 days ago. I removed the sim from my phone and I left it without battery for ~16hours. When I put the sim back, I got the same message to enter SIM network unlock PIN.
Fortunately for me, my phone was unlocked via an unlocking service and I had the NCK code. The trick is that I cannot unlock the phone again using this code, but I can lock it to my network with it.
The weird thing is that now I can use my phone both on the network that it was previously locked and on the network that i locked it. So, my phone is now locked on 2 networks And the other thing is: I can enter as many unlock codes that I want. it is no more limited to 3 tries.
Stefanauss said:
Just to understand what this issue is about: now, when your phone is trying to connect to the Network, it checks your device's IMEI as "locked" and then negotiate a PIN Dialog?
Click to expand...
Click to collapse
I have a Network Lock.
*#7465625#
Uploaded with ImageShack.us
yaz00us said:
Same thing happened to me 2 days ago. I removed the sim from my phone and I left it without battery for ~16hours. When I put the sim back, I got the same message to enter SIM network unlock PIN
Click to expand...
Click to collapse
Tell me, have you unlocked it after you bought it?
rbnet.it said:
I have a Network Lock.
Click to expand...
Click to collapse
rbnet.it, let me try to clear things out and understand it:
A - Wasn't your phone dead?
B - What program did you use to check your locks?
Also i'd like to leave some general question for anyone who knows:
C - Do you think that if a galaxy S user unlocks its phone online using some kind of site, the phone will eventually lock himself up again?
D - Are the locks "predictable"? I mean, will the phone always do Network-Lock or always do Sim-Lock?
This scares me out a lot, my phone is locked to "TMN" (network only) but everything is OK as long as it stays that way... But i'm starting to believe that it won't
...
rbnet.it, let me try to clear things out and understand it:
A - Wasn't your phone dead?
B - What program did you use to check your locks?
Click to expand...
Click to collapse
A: No, it isn't dead It's network-locked on a foreign countries/provider: I can't use the phone section (call, mobile networks, etc) within Italian providers, but if I dismiss the pin request (or leave out the SIM), I can use any other functions.
B: a samsung code that check the status of the phone: http://ip208-100-42-21.static.xda-developers.com/showthread.php?t=721111
Bye.
Good news guys.
I contacted Handtec ( Place of purchase. ) and apparently it's a issue with Samsung Firmware or something.
The guy sent me a network unlock code, and it seems to work.
I haven't got the prompt again.
That's just what I was wishing for =)
Since yaz00us told us that his phone locked himself up, it had to be a Samsung Bug.
By the way, does the given code work for future times? If so i might ask mine right away... =)
thanks for the good news
Right, im having various amounts of trouble with my galaxy s.
I bought it from my uncle brand new, it kept telling my that my sim couldnt connect to the network, so i had it unlocked. It still wouldnt work, then when i walked out of the building it decided to start working a few minutes later.
I then had to take out my battery for something then put it back in & boom, it stopped working again, now when i make calls it says not registered on network and when i try to connect it to the orange network it tells me that my sim cant connect to that network what do i do?
i see 2 options
take it back to the store for warranty (yes you bough it from your uncle, he should still have the original invoice)
or you can flash your device back to stock, and do a factory wipe
if i reset it to factory will it counteract the unlock?
the sim lock should remain
besides there is an Android Market app for free, to unlock your phone again if it does gets locked
AllGamer said:
the sim lock should remain
besides there is an Android Market app for free, to unlock your phone again if it does gets locked
Click to expand...
Click to collapse
so should a master reset sort it or? cuz i really am getting annoyed without a phone as i need it for business
do a master wipe first
if that still doesn't fix it, then a reflash via Kies or Odin should do the trick
if all that fails, then i'll take it back to the store for an exchange
i dont understand why its doing this though?
it was working around 1 oclock, then when i had to take the battery out around half 5 6 ish it happened again? i dont understand what the issue is?
its been blacklisted by t mobile, any ideas?
jackson0121 said:
its been blacklisted by t mobile, any ideas?
Click to expand...
Click to collapse
how did you find out?
just tell them and show them your receipt
thats the problem. i bought this from someone else, so neither of us have a reciept
Stolen
Sent from my GT-I9000
Ok, I'm a noob, but I do not hate myself, and I have done a search for similar threads. None apply.
Here's the situation:
I received a used Samsung Captivate with Gingerbread on it from a co-worker, who upgraded to a Galaxy SII. He erased all his personal info/data, but I don't have the details.
I called AT&T, since I'm a customer in good standing, and since the Captivate is not subject to a contract. I asked for an unlock code. They gave it to me. I put it in the dialog, and it did not work. I got something along the lines of "Network unlock unsuccessful. You have 9 attempts left." Not the EXACT wording, but it gets the point across. AT&T and I checked and re-checked the IMEI, and they kept generating the exact same unlock code (which is 8 digits).
In all, I've spent 3-4 hours on the phone with AT&T service, and about an hour with Samsung service, which is where AT&T sent me after they couldn't figure out why the phone wouldn't unlock.
With one attempt left, Samsung said the phone needed to be reflashed, and sent me a UPS label to send it in. So I did. They replaced a component by the power port, reflashed, and sent it back to me. So, stupid me, I tried the unlock code again, after twice again verifying the IMEI. Now, the phone says "Network unlock PIN number is entered incorrectly. Contact your Service Provider," when I put in a T-Mobile SIM to test. (Yes, I know I can only get EDGE on the Captivate on T-Mobile.)
I called Samsung, and they said they don't know why it wouldn't work, and that the unlock code was indeed correct, and that the mainboard probably needs to be replaced.
Has anyone ever heard of this? Does this sound logical? Am I dead in the water unless the mainboard is replaced, unless I want to use AT&T exclusively? I had hoped to be able to use a foreign SIM when I go out of the country, but it looks like this is no longer possible, unless the mainboard is replaced.
An AT&T GoPhone SIM works just fine.
Thanks,
Tracy
What happened most likely appears to be a miscommunication. Do you know what excatly they flashed ?
Personally speaking, without going through AT&T route, I myself have used the Galaxy_S Unlock by Helroz which works like a charm. ( you need to be rooted though)
They flashed Froyo 2.2 I897UCKB2. I was considering rooting and flashing a new ROM, but having searched for unlock info before calling AT&T, I learned that in Gingerbread, they hid the unlock code. Thus my reason for calling AT&T (since I didn't want to pay for something I could get from AT&T for free). I'm glad I didn't do any rooting or flashing before I sent the phone back to Samsung. I have NO problem experimenting once I either: 1) know for sure I can never unlock the phone, or 2) can successfully unlock it. I don't want to have to undo a bunch of stuff before I send it back to Samsung. I'm lazy.
From what I was told by AT&T and Samsung, once you've used up your attempts, you're permanently locked to the original network.
Thanks!
About I guess 6 months ago there was a little app that would let you root your phone temporarily. It stayed rooted until you reboot. It worked very well. I used it a lot until I rooted my Captivate for good. Unfortunately I can't find my copy of it. I did a quick search here and didn't run into it either. It may be worth a try if you can find it.
If you root the phone, unlock it with the the app mentioned before, then do a factory reset, you will no longer be rooted, but the unlock will be there. Once you unlock a phone, it stays that way unless you decide to relock it. When you unlock the phone, it will put a folder on your phone. Keep that folder in a safe place. Just to be safe, copy and save it in multiple places. If you ever want to relock the phone you will need that folder.
Cool, thanks, guys. I'll look for the app and try it out.
Tracy
My wife and I just switched over to t-mobile about a month ago and at&t wasn't much help in getting our phones unlocked either. The gave us unlock codes for some other phone.
I used the same app that theevildevil mentioned, Galaxy_S Unlock by Helroz on my phone. On my wife's phone I used Samsung Galaxy S Unlock Tool by DaGentooBoy. Her phone was running a gingerbread ROM. Mine even had a screwed up IMIE number. Both apps worked great though.
ZeroG1, how many digits were your unlock codes? I ask because Samsung thinks AT&T gave me the number for the wrong thing.
Thanks,
Tracy
Hello,
So I need some help big time. :crying:I bought my sony xperia TL from Ebay back in beginning of August.( mistake for not getting a non-returnable, phone. But hey its ebay and didn't want a contract phone. ) My current carrier right now is Simple Mobile with a good unlimited everything plan. So i bought the phone as an upgrade to my current service. I had no retailer in my city to unlock this phone. ( it used to be that you can bring any phone to this service and they will unlock it for free regardless what the status of the phone) I had to do to another cell phone shop that usually unlocks phones. They unlocked my Xperia X10 before so I thought i give it to them again. I gave them my phone to unlock but they couldn't. Told me I had to buy an unlock code to unlock the phone. I bought that but they were not able to unlock. So after recieving my phone, the retailer was asked to submit a video showing us physically unlocking the code. The retailer didn't wanna do it told me to do it since I paid for it. So i submitted the video, but the company providing the unlock code said I they couldn't help if its hard locked. I'm like "wtf??????????" .
So a friend suggested that I get a friend to use to my phone (Xperia TL) to an origianl ATT customer and insert their Sim Let them use it for a week and they should get you the unlock code. When we inserted the ATT sim, it worked like a charm. After a week or two, we called ATT, they informed us that the phone was good to be unlocked and it required 36-48 hours. However, they do not unlock throught the phone anymore. You have to go on the ATT website att.com/unlock (something something) . When we tried that, it said the phone was not able to be unlocked.
Now this phone has another thing, it has some flash version of Xperiment pre-loaded on to it. I'm not sure if this is why ATT or the unlock codes are not working? If it is, then I would like to know a way of reboot the phone to get rid of Xperiment Software so I can use my codes to Unlock the damn phone and use on my Simple Mobile carrier. I've downloaded the Sony PC companion version to try to get reboot and reset the software but the stupid program wants me to insert the Sim and the use the unlock codes. Anyway I delete the software without destroying my phone's software, so that phone itself and/or PC companion recognizes the Simple Mobile SIM without asking for unlock codes?
I'm down $210+ in the hole for a phone I didn't use yet. I didn't plan on spending this much but if there is way it can be saved, i'd like to keep the phone. I doubt i get the same money back if I tried to sell it. It's been on CL/ebay for 3 weeks but no serious buyers. Its in great condition, but I need to know if I can reset the PHONE all the way and get rid of the Xperiment, and use the unlock codes to unlock the phone to use on my carrier?:crying:
OK so this girl I know has been begging me for help with her Nexus 6 and I hoping you guys can make me her hero =D
Details:
A girl who has a problem the girl I'm trying to help took the girl I'm trying to help's phone and removed the sim card from it. I told her to go get a new one from Sprint thinking that was the only problem but after she got the new sim card she can't activate the phone and it is showing that it has been reset so it can only be unlocked with the google account that was on it initially. She does not remember the account details as she made the account new when she first got the phone and didn't really use it. Either that, or this other girl somehow associated a different account with the phone prior to resetting it and taking out the sim.The phone can receive calls just fine but she cannot dial out or do anything other than answer the phone when someone calls her.
Attempted fixes:
First I tried going to factory recovery to reset it but when you select recovery from the bootloader you get the little andy icon but underneath it says "Command not found" and there doesn't seem to be any combination of buttons I can press to get past that point and I end up having to 3-button reboot.
Next I booted the phone up in bootloader with key combos and connected it to a computer with adb & fastboot installed.Fastboot reads the device information and I was successfully able to /fastboot erase userdata to format the phone. I thought I had it fixed at that point but as soon as it gets a connection again it goes back to the "This phone has been reset and must be recovered with blah blah blah" message so I don't think I can get around that without installing a whole new operating system.....unfortunately usb debugging nor developer options are enabled on the phone so cannot unlock the bootloader via fastboot commands or any other way I can think of. Is this phone just totally hosed? I've walked her through attempting a gmail recovery on what she THINKS is the right e-mail address but can't seem to get the info correct or the address is off by a letter or two.
If anyone has experience with this or can point me towards a solution I would greatly appreciate it.
Thank you.
can't do anything about it. its a new security feature that google started. imagine if someone steals your phone and wipes it, now they'll still need your password to get in.
Can she say "forgot my password" on a computer? If she can get into the account then it will work. If she has to reset her password then she will have to wait 72 hours and then she will be able to login the email and password. Alternatively I have no idea how you could do this, but if you could root and flash 5.0.1 (or I think 5.1 should work just not 5.1.1 with its new security feature).
Alright yeah I was afraid of that though it is kinda cool for someone, like myself, who would never forget my associated email.....not so cool for her I guess. Seems like they are taking a page out of Apple's playbook with this though, haha.
@bob
Yeah I tried helping her recover the account but she apparently forgot everything she set the phone up with (including the account details and supplementary recovery emails) and apparently has way too many email accounts for one person. I agree flashing a different ROM other than the stock 5.1 would like fix the problem but I don't think I can get debugging enabled to unlock bootloader etc in the state the phone is in.....was hoping someone here might know a way to make that happen..
So if she takes the phone in to sprint and says to them you guys made me set up a gmail account and I can't remember it now which has resulted in this new phone I bought being completely unusable --- what do you think their procedure is going to be? Send it in for repair?
Hahahahahaha.
This sounds like a job for.... WARRANTY.
However, it is actually user error, which is actually on YOUR back (being the one who suggested simcard swapping without prepping the phone for it first). So if they deny warranty for "user error", then I think that YOU OWE HER A NEW NEXUS 6.
Suggestion for next time: when she has a working nexus 6 in her hands, fastboot oem unlock it. IMMEDIATELY.
Also tell her to use a gmail address SHE KNOWS, and not make up a new one for the thing.
Well when I suggested it the phone did not have a Sim card....it was stolen. What I told her was to take the phone in to sprint and explain the situation and see if they would give her a replacement Sim so if there is something that should have been done to the phone prior to that isn't sprint the one to blame? By the way exactly what is it that you would do to the phone to prepare it for the new Sim?
..side note....when I ran a '/fastboot getvar all' I noticed a warranty void line that said yes at the end of it..is that going to be a problem? Lol...
slimbrady said:
Well when I suggested it the phone did not have a Sim card....it was stolen. What I told her was to take the phone in to sprint and explain the situation and see if they would give her a replacement Sim so if there is something that should have been done to the phone prior to that isn't sprint the one to blame? By the way exactly what is it that you would do to the phone to prepare it for the new Sim?
..side note....when I ran a '/fastboot getvar all' I noticed a warranty void line that said yes at the end of it..is that going to be a problem? Lol...
Click to expand...
Click to collapse
Stolen, what? Elaborate.
Sprint has no blame in this. The phone can't be used anymore until you, her, or whomever figures out/remembers the gmail account originally used to turn on Device Protection on the phone. If the bootloader had been unlocked prior to turning on Device Protection we wouldn't be having this discussion. The link below will explain everything in detail.
http://arstechnica.com/gadgets/2015/03/a-look-at-android-5-1-speed-security-tweaks/
Maverick-DBZ- said:
Stolen, what? Elaborate.
Sprint has no blame in this. The phone can't be used anymore until you, her, or whomever figures out/remembers the gmail account originally used to turn on Device Protection on the phone. If the bootloader had been unlocked prior to turning on Device Protection we wouldn't be having this discussion. The link below will explain everything in detail.
http://arstechnica.com/gadgets/2015/03/a-look-at-android-5-1-speed-security-tweaks/
Click to expand...
Click to collapse
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
So 2 questions remain.... what was the guy above talking about regarding 'prepping the phone' for a new sim card.....? And, has anyone tried taking a phone in this state back to sprint or other carrier corporate store and know what she's in for if she does do that?
slimbrady said:
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
So 2 questions remain.... what was the guy above talking about regarding 'prepping the phone' for a new sim card.....? And, has anyone tried taking a phone in this state back to sprint or other carrier corporate store and know what she's in for if she does do that?
Click to expand...
Click to collapse
I'm pretty sure he just meant to turn off Device Protection before removing the sim card and unlock the bootloader so you have a chance to recover the phone. It's obviously too late for that, but something to think about in the future if she ends up replacing the Nexus 6 with another one.
It depends where she bought the phone from. If she bought it from Sprint they should have a record of her purchase once they pull up her account details. She should be able to walk into a corporate store and have it replaced without too much trouble.
slimbrady said:
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
Click to expand...
Click to collapse
Oh, I see...
Yeah, stay clear of her AND her phone. The sim card wasn't stolen from her phone. HER PHONE *IS* STOLEN from someone else.
You see what it takes to get the sim card out of these things? Handing it over to a frenemy for 20 seconds *does not* result in the sim card being removed.
doitright said:
Oh, I see...
Yeah, stay clear of her AND her phone. The sim card wasn't stolen from her phone. HER PHONE *IS* STOLEN from someone else.
You see what it takes to get the sim card out of these things? Handing it over to a frenemy for 20 seconds *does not* result in the sim card being removed.
Click to expand...
Click to collapse
Was my first thought as well after reading the OP.
It's all just an illusion
Long story short:
"Hard Bricked By Google?"
YES BECAUSE YOU STOLE THE PHONE.
Mods need to lock this thread and ban the user.