Hi guys,
I had a really dumb issue with my z , the headphone flap keeps popping out or it wont stay closed... it actually comes and goes ,this problem(i did a research and lota people have the same issue,n the Sony guys as usual have no clue). So i thought of getting the flap replaced coz i bought it just 2 months back, but when i got to the service center, they said they cant repair it n that my fone will be replaced. So
My question is:
1) Will they replace me with a new fone,(Have anyone got their fone replaced?, some info would be great)
2) If the replace my fone with an old and serviced fone how can i know or find out immediately ( like some inside setting to see if it was formatted or repaired recently)
It would be a great hept to me and anyone out there like me searching for an anserwr to this question if someone shared thier expertise n had an experience with the issue above mentioned.
Thanks in Advance Guys
Nabster05 said:
Hi guys,
I had a really dumb issue with my z , the headphone flap keeps popping out or it wont stay closed... it actually comes and goes ,this problem(i did a research and lota people have the same issue,n the Sony guys as usual have no clue). So i thought of getting the flap replaced coz i bought it just 2 months back, but when i got to the service center, they said they cant repair it n that my fone will be replaced. So
My question is:
1) Will they replace me with a new fone,(Have anyone got their fone replaced?, some info would be great)
2) If the replace my fone with an old and serviced fone how can i know or find out immediately ( like some inside setting to see if it was formatted or repaired recently)
It would be a great hept to me and anyone out there like me searching for an anserwr to this question if someone shared thier expertise n had an experience with the issue above mentioned.
Thanks in Advance Guys
Click to expand...
Click to collapse
Yes,if they say they will replace it with i new fone,i got my replaced due to wifi issue and they gave me a brand new fone in a small white box nd there were no scratches on the fone with the screen protector(the one which are already put on the fone not the one which they give in box).but they took 10 days for replacement that was annoying.
If you are not satisfied with the fone dont accept it.use it for sometime at the centre. if you found any issue dont accept and ask for another replacement.
Sent from my C6602 using XDA Premium 4 mobile app
Related
Hi all just wanted to know if anyone has heard of this happening before. I got the XZ on the day of release and yesterday when I took it off charge i noticed a crack in the LCD. The phone has no physical damage whatsoever, no cracked glass or chip or anything, its in new condition. I'm particularly careful with my phone and do not recall it ever being dropped or misused. Any advice?
Sorry i am unallowed to post a link so i have attached a photo
tinypic.com/view.php?pic=2a9v2w7&s=6
Thanks
Never heard of an cracked LCD on the XZ ? but mine and some other people having a spontaneously cracked glass. Als got the XZ on the day of release (Netherlands) So welcome to the club. Feel sorry for you too. Lets get united to get our point at SONY.
facebook - XperiaZScreenIssueCommunity - hope this helps ones there are a lot of participants evolved to make a statement.
mine just cracked now , just like that very wierd
and at the same place actually , gonna take it to service center tomorrow hope they dont charge a fortune for it..
just returning from service center defnitely not happy , for a small crack caused by heat they are saying I need to pay 650$ to replace screen , very shocking and unreasonable. I have escalated to the SONY customer support and they should contact me back today or monday.. guys anyone else had this problem ?
anirudhks said:
just returning from service center defnitely not happy , for a small crack caused by heat they are saying I need to pay 650$ to replace screen , very shocking and unreasonable. I have escalated to the SONY customer support and they should contact me back today or monday.. guys anyone else had this problem ?
Click to expand...
Click to collapse
Took 3 weeks but Sony did fix it, i mentioned several times the phone was subject to no physical damage, tbh i didnt have to put up much of a fight it just took a lifetime to get my phone back. Its like brand new again.
Hope you get yours sorted.
xperiaHB said:
Took 3 weeks but Sony did fix it, i mentioned several times the phone was subject to no physical damage, tbh i didnt have to put up much of a fight it just took a lifetime to get my phone back. Its like brand new again.
Hope you get yours sorted.
Click to expand...
Click to collapse
thanks buddy thats defnitely reassuring my belif in sony hope they do it to me as well.... will keep you posted
Hey guys i purchased a sony xperia z1 about few months back and m sure my device has a faulty screen with a dead cell on it.... Sometimes it show many vertical black lines extending the whole screen... I have seen videos of teardown xperia z1 on youtube and realy worried by seeing how they open up the fone... Guys please advise me weather i should get it done from sony within warranty or i should let it be as it is as i don't want any further problems with my fone if sony center could not fix my fone like a new brand device.. M worried that my fone will lose it waterproof seal or Won't look like a new fone or loss of functionality in any manner.
Please suggest me guys asap wht should i do...??
You should take it to a Sony service center and have it checked, just to be sure. If the display is faulty then they should replace it under warranty.
As for the waterproofing, the service center should do a vacuum test (as it is stated here) to see if the phone is sealed properly after the repair (if they do decide to repair and not replace it).
yadnit said:
Hey guys i purchased a sony xperia z1 about few months back and m sure my device has a faulty screen with a dead cell on it.... Sometimes it show many vertical black lines extending the whole screen... I have seen videos of teardown xperia z1 on youtube and realy worried by seeing how they open up the fone... Guys please advise me weather i should get it done from sony within warranty or i should let it be as it is as i don't want any further problems with my fone if sony center could not fix my fone like a new brand device.. M worried that my fone will lose it waterproof seal or Won't look like a new fone or loss of functionality in any manner.
Please suggest me guys asap wht should i do...??
Click to expand...
Click to collapse
You'd have better luck asking here: http://forum.xda-developers.com/xperia-z1/help
This is the section for accessories for the Xperia Z1. I will notify a moderator to move it for you, so others can answer your question who may not go in to this part of the forum. (thread is in Accessories at the moment) :good:
Happy new year!
limiter121 said:
You should take it to a Sony service center and have it checked, just to be sure. If the display is faulty then they should replace it under warranty.
As for the waterproofing, the service center should do a vacuum test (as it is stated here) to see if the phone is sealed properly after the repair (if they do decide to repair and not replace it).
Click to expand...
Click to collapse
thank you for replying and sharing this information on my topic.....
As u suggested, i submited my fone to service center and sony guy told me my fone vl get replacement of whole device itself not any component of/on it with a new device...but the problem came into realization after i read these forum:
http://forum.xda-developers.com/showthread.php?t=2436803&highlight=worst
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Sony-Mobile-Replacement-Policy-a-cheat/td-p/406131
the same thing has happend with me...sony has jus taken device from me and not any accessories or box....does that means m gonna get a refurbished/repaired device...?? m i geting a already compromised device that sony has tried n fixed...??
they told il be getting a new fone....but by reading all these m really worried of recieving a repaired fone in the name of replacement...
m so sure they vl deep factory reset n give me so i cudnot make out hw old the fone ws and how long the fone was used or totall call time of the fone..bloody i paid 41k for a new brand fone n god knows wht il be getting...
reply guys...feels like i got myself into trouble...
yadnit said:
thank you for replying and sharing this information on my topic.....
As u suggested, i submited my fone to service center and sony guy told me my fone vl get replacement of whole device itself not any component of/on it with a new device...but the problem came into realization after i read these forum:
http://forum.xda-developers.com/showthread.php?t=2436803&highlight=worst
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Sony-Mobile-Replacement-Policy-a-cheat/td-p/406131
the same thing has happend with me...sony has jus taken device from me and not any accessories or box....does that means m gonna get a refurbished/repaired device...?? m i geting a already compromised device that sony has tried n fixed...??
they told il be getting a new fone....but by reading all these m really worried of recieving a repaired fone in the name of replacement...
m so sure they vl deep factory reset n give me so i cudnot make out hw old the fone ws and how long the fone was used or totall call time of the fone..bloody i paid 41k for a new brand fone n god knows wht il be getting...
reply guys...feels like i got myself into trouble...
Click to expand...
Click to collapse
If they said that you'll get a replacement phone and not a repaired / refurbished one, then that is what *should* happen.
I found this post here in which they replaced just the phone without the accessories, so it might be true that they do replacements like that.
Hope you get a new and problem-free one :fingers-crossed:
yadnit: my phone was replaced because of a faulty display, with a brand new one by the carrier i've bought it from. They did exactly what you said. They took just the faulty device, without any of the accesories that came with it in the box. They took my original Z1 box too. When the replacement arrived, it came in my original box, without being any kind of sealing. The phone had those protection plastic foils on it and when i started it, it was on .534 fw although my faulty unit was updated to .257 fw.
Another very important thing to pay attention to, is the new phone's IMEI. Mine has now a differen IMEI and even more it is unbranded and not simlocked (the faulty unit was branded and sim-locked also).
Hope this helps you!
Sent from my C6903 using XDA Premium 4 mobile app
Hi
yesterday i sent my htc M7 for a repair after the motherboard died or something like that.
the phone just stopped working , will not turn on or charge with no reason, 2 months old, bought it in January and few days ago stopped working at all.
so the guys at the lab told me it needed a new board - which mean they will need to totally open it.
the main question is - do you think the phone will return a fully and scratchless?
i kept mine totally clean from scratches or dents - i even took pictures of it before sending it.
from what i know its almost impossible to fix it without ruining something els..thats what im afraid of.
mine is in RED color - and in Israel they sell only the Silver (got mine from a store that got it from Malaysa).
did anyone experienced any trouble with HTC technical support?
Thank you.
liav12 said:
Hi
yesterday i sent my htc M7 for a repair after the motherboard died or something like that.
the phone just stopped working , will not turn on or charge with no reason, 2 months old, bought it in January and few days ago stopped working at all.
so the guys at the lab told me it needed a new board - which mean they will need to totally open it.
the main question is - do you think the phone will return a fully and scratchless?
i kept mine totally clean from scratches or dents - i even took pictures of it before sending it.
from what i know its almost impossible to fix it without ruining something els..thats what im afraid of.
mine is in RED color - and in Israel they sell only the Silver (got mine from a store that got it from Malaysa).
did anyone experienced any trouble with HTC technical support?
Thank you.
Click to expand...
Click to collapse
My red One went for a camera repair. They sent it in a better condition than what I sent it in
They had polished it, etc.
No, they're experts in this. The phone ideally wont be damaged by HTC Service Centre
dont worry man , my red htc one went in repair too, motherboard died too, flashing summat wrong lol, they gave it back in top condition , not one scratch man , best of luk
They have a special machine that opens these phones without damaging it. Apparently. Personally, I believe that they just send you a new phone because mine came back with a different IMEI number for a problem that had nothing to do with the motherboard.
liav12 said:
Hi
yesterday i sent my htc M7 for a repair after the motherboard died or something like that.
the phone just stopped working , will not turn on or charge with no reason, 2 months old, bought it in January and few days ago stopped working at all.
so the guys at the lab told me it needed a new board - which mean they will need to totally open it.
the main question is - do you think the phone will return a fully and scratchless?
i kept mine totally clean from scratches or dents - i even took pictures of it before sending it.
from what i know its almost impossible to fix it without ruining something els..thats what im afraid of.
mine is in RED color - and in Israel they sell only the Silver (got mine from a store that got it from Malaysa).
did anyone experienced any trouble with HTC technical support?
Thank you.
Click to expand...
Click to collapse
Like the guy above me said, they have a tool to open it. Plus it's HTC, not the repair shop down the street. I would trust that they take the utmost care in fixing your product. Any company is supposed to do that. They made the phone, they can disassemble it with ease. You're worried because you saw these stupid people who try to disassemble their phones in ridiculous ways. They have a tool, dint worry
Thank you guys for the fast replies.
i've never had a situation when i needed the repair service before, but there is always a first time.
i'll post back when ill get the phone, hope it will be as good as new
Well, this is my first thread, if i got this in the wrong section, im really really sorry!
Like the title says, my display isnt working like it should, i can use the touch (even play music and stuff) but i cant see anything, do i need to buy a new display? If so, i searched for it and its selling like one piece, display and touch, and i dont know if im going to get scammed with the "repair" in a local store and just re-connect the display or something like that, i wanna know before i take the xperia to that place, a quick help guys! :good: :silly:
And again, im really sorry if i screwed this forum with a misplaced thread
(It got wet, then i just left it in the car with a ziploc filled with rice for a week, and powered it on, everything works but the display the soul of the xperia :/ )
Thanks for reading!
http://forum.xda-developers.com/showthread.php?t=2776003
I had the same problem too bro, but let me tell you taht your display is fine don´t spend your money buying a new one, i tried mine with another cellphone i bought just like mine and the display was good then i send it to repair and the guy told me that one of the five cristals of que mother board that gives the video signal was burned and that´s easy to fix but the problem is to find the spare, it´s a very tiny piece and the only solution i see is to find a damaged tx and take that cristal to repair mine, while that happens i´m using the one i bought is just the same and newer but i would like to repair the other one to sell it and recover some money you know.
daniel090588 said:
http://forum.xda-developers.com/showthread.php?t=2776003
I had the same problem too bro, but let me tell you taht your display is fine don´t spend your money buying a new one, i tried mine with another cellphone i bought just like mine and the display was good then i send it to repair and the guy told me that one of the five cristals of que mother board that gives the video signal was burned and that´s easy to fix but the problem is to find the spare, it´s a very tiny piece and the only solution i see is to find a damaged tx and take that cristal to repair mine, while that happens i´m using the one i bought is just the same and newer but i would like to repair the other one to sell it and recover some money you know.
Click to expand...
Click to collapse
So its a little piece from the motherboard?! ): i was thinking that only a display-related stuff, not a tiny cristal from the motherboard ): that means everythibg in my Xperia v is going to get lost? ): the store told me that the fix of a new display is $600 in my country, (like 45-50 usd) but i wanna open it by myself and rebuild it from scratch, the thing is that i dont know how and i dont have the tiny screwdrivers xD
So, your advice? Remember, its a xperia v (lt25i)
AlfreedoS said:
So its a little piece from the motherboard?! ): i was thinking that only a display-related stuff, not a tiny cristal from the motherboard ): that means everythibg in my Xperia v is going to get lost? ): the store told me that the fix of a new display is $600 in my country, (like 45-50 usd) but i wanna open it by myself and rebuild it from scratch, the thing is that i dont know how and i dont have the tiny screwdrivers xD
So, your advice? Remember, its a xperia v (lt25i)
Click to expand...
Click to collapse
Well you didn´t say that it was a v, but i guess that is the same problem but is wear cause v is water resistant unlike my tx, my advice y that you try out the display on another cellphone in my case the display wasn´t damaged so don´tspend your money without knowing well what´s wrong
Xda members, please help! share your experience if you had a similar or the same problem with your xperia v, i wanna fix it, im using a crappy phone while the other one is in a necessary vacation :crying:
Help a bro, and a bro will help you too :good: :laugh:
Hi Guys,
Its really frustrating and headache with ZR Bluetooth issues. I have posted the below on Sony official forum regarding the same issue.
I need your valuable advice. Please suggest asap, because Warrantee of my phone is lapsing in 10 Days.
Any Possible solution please:
Shall I try Custom rom?
Shall I give for again replacement?
Shall I downgrade Firmware?
Below is the stuff I posted on Sony Forum. It will give u clear idea.
Code:
I got my Phone's motherboard replaced (God knows with a new one or old) due to the issue of Bluetooth and Wi-Fi wasn't working.
First of all, Sony Authorized Customer Centers in India are handled by so illiterate people. They don't know how to handle customer. I don’t know why they are always in hurry with listening properly to customer.
So when I asked for the issue with Wi-Fi and explained her that this can work if I put pressure under NFC it can work. She wasn't at all interested to listen and told Motherboard will be changed.
After 10 days they gave me a new set, I can clearly recognize it was a new out of the box.
So my Bluetooth worked for 10 mins and again its dead.. After two day it again worked 10 mins and again dead...
Wi-Fi is working fine....
So shall I again ask to replace it/motherboard replace/or fix or Whatever the **bleep** they want to do with it.
I feel its worldwide issue with this phone. How promising it will be that it will work even after going to them?
Sony Listen please:
Is it a s/w, driver, ROM issue?
If its S/W issue> release a statement that you can't solve the issue to your all customers and stop producing ZR units
Is it a H/w issue?
If its H/W issue> How WiFi and FM are working fine? Without a glitch?
Clear your thoughts in official statement.
For my phone warrantee is only 10 days to go and after this voila.
So please suggest shall I go with again one more replacement or the solution they will do. But I'm pretty much sure they don't know WHAT EXACTLY THE ISSUE is. Bunch of losers hired by Sony.
And Sony: Lesson learnt.
I will even go for Nokia 1100(if it comes back: P) instead of going any phone with you. I have been frustrated a lot from your junk of electronic piece.
If your authorized member can comment on this thread, a bit of hope to provide?
Thank You,
Urgent suggestions please.
Thank You,
S_Singh said:
Hi Guys,
Its really frustrating and headache with ZR Bluetooth issues. I have posted the below on Sony official forum regarding the same issue.
I need your valuable advice. Please suggest asap, because Warrantee of my phone is lapsing in 10 Days.
Any Possible solution please:
Shall I try Custom rom?
Shall I give for again replacement?
Shall I downgrade Firmware?
Below is the stuff I posted on Sony Forum. It will give u clear idea.
Code:
I got my Phone's motherboard replaced (God knows with a new one or old) due to the issue of Bluetooth and Wi-Fi wasn't working.
First of all, Sony Authorized Customer Centers in India are handled by so illiterate people. They don't know how to handle customer. I don’t know why they are always in hurry with listening properly to customer.
So when I asked for the issue with Wi-Fi and explained her that this can work if I put pressure under NFC it can work. She wasn't at all interested to listen and told Motherboard will be changed.
After 10 days they gave me a new set, I can clearly recognize it was a new out of the box.
So my Bluetooth worked for 10 mins and again its dead.. After two day it again worked 10 mins and again dead...
Wi-Fi is working fine....
So shall I again ask to replace it/motherboard replace/or fix or Whatever the **bleep** they want to do with it.
I feel its worldwide issue with this phone. How promising it will be that it will work even after going to them?
Sony Listen please:
Is it a s/w, driver, ROM issue?
If its S/W issue> release a statement that you can't solve the issue to your all customers and stop producing ZR units
Is it a H/w issue?
If its H/W issue> How WiFi and FM are working fine? Without a glitch?
Clear your thoughts in official statement.
For my phone warrantee is only 10 days to go and after this voila.
So please suggest shall I go with again one more replacement or the solution they will do. But I'm pretty much sure they don't know WHAT EXACTLY THE ISSUE is. Bunch of losers hired by Sony.
And Sony: Lesson learnt.
I will even go for Nokia 1100(if it comes back: P) instead of going any phone with you. I have been frustrated a lot from your junk of electronic piece.
If your authorized member can comment on this thread, a bit of hope to provide?
Thank You,
Urgent suggestions please.
Thank You,
Click to expand...
Click to collapse
I don't know whether this may sound new to you or not but Xperia ZR can not be repaired.... It can only be replaced with another Xperia ZR from the service center. If someone claims from the service center that they have changed the mother board of your phone then either they are lying or they haven't don **** to your phone. As this phone can only be opened in special environment. As once opened in normal environment, it loses the most important feature. It won't be waterproof anymore. I researched a lot before buying this phone. I have got my phone replaced already. And even my girl friend has this same phone. She also got it changed because of the same WiFi issue....
My suggestion to you would be, visit the service center away from your place. Do find the service center receipt from the last repairs as they may ask for records. Ask them to simply change it....
Relax bro. As I suspect, they didn't even open your phone and simply said they changed the mother board of your phone. This handset would be replaced with a new one.... Do write about your experience.... So that other people from India also get to know about it.... :good: :good: Wish you luck.... :good: :good: :good: :good:
Was living with the Bluetooth issue, postponing the resetting, which was reputed to solve it. 4 days back, got the wifi issue too. Factory reset did not help. Also noticed that sd card did not mount as mass storage device. Since the issue is almost a month after the 230 upgrade and the. 0.20 mb mystery upgrade, any chance that the issues are related to 230 firmware?
Have not yet triedmass storage mode after gactory reset,
Any body with wifi issues tried downgrading from 230? All my upgrades have been through OTA.
Sent from my C5502 using XDA Free mobile app
MY Bluetooth dont work since a month... Been working on and off for 6 month...
Wifi had assox reject error for a few month but now its solved. Wifi works great, better reception than my xz1... Dunno wth is wrong with this phone, but bluetooth and wifi issue are unrelated.
Found the right spot to excite Wifi works now. Bluetooth is still dead.
Update -- looking inside the backcover, there is a ridge running inside. Thinking of making a washer like round to maintain the pressure on the g spot. Any ideas?
Sent from my C5502 using XDA Free mobile app