Emojis coming across as black question mark boxes. - Moto X Q&A

I got a moto x, on sprint, for Christmas. I can't see or send emojis. When I send them, the person on the other end sees black question mark boxes. The same happens to me when I receive them. I use hangouts for messaging but have tried the stock app and some other apps as well. I searched but haven't seen anything about this. Has anyone else had this problem? How did you fix it? Running stock 4.4. Thanks!

Related

devastating text message issue

So I receive a text, click on the notification and read the message, then I type a response and press send, now the fun part- it sends to someone else. Not every time but enough to make me not use the app. Phone is stock, using stock messaging app. This isn't going to cut it. Anyone?
Having 2 contacts with the same name, but different phones?
Having 2 different contacts with several phones, one of them being the same?
Look for those, I believe that it's the root cause of your problem.
I unfortunately wasn't able to verify that. I'm going to reset the phone and see what happens....
This is actually why I stopped using handcent sms, I think it has to do with the way the Android OS reads the contacts.
This is a common issue many people have. But its with the stock messaging app. Handcent fixes this issue, or at least it does not happen with handcent. Google never did figure out this bug.
RogerPodacter said:
This is a common issue many people have. But its with the stock messaging app. Handcent fixes this issue, or at least it does not happen with handcent. Google never did figure out this bug.
Click to expand...
Click to collapse
Thanks I guess that settles it. Good to know Google is working on making the OS prettier instead of making its most basic functions work. I understand android has a list a mile long of issues they need to address but this has to be pretty damn close to the top 5 no?
It has to be disorganized contacts on your end. Duplicate phone numbers, etc. I've never heard of this problem.
Of course I could be full of sh¡#.
Sent from my Nexus One using XDA App
Do you have friends with nicknames and friends that use their full name?
Sorry, here's an example: Elizabeth and Liz, or Eddie and Edward. I've noticed that the contacts i have with names like those get combined automatically for some reason and when you try to text one it goes to the wrong person
Now I've rooted, running frg 33 and its still happening. But now I have one conversation in my list, I send a text to that person via the conversation, then I get a "?" In reply from a random contact who has received the text as well as the intended recipient. These contacts have the same area code but completely different names, no nicknames. Is it possible this is a phone issue? I absolutely want to stay with android and ill gladly get a different android phone when I can...but if this is just how google rolls then I have an awful decision to make. Also, I searched and it apparently happens on 3rd party SMS apps. I wonder if it could even be a carrier issue....I don't know the intricacies of texts but this is my 3rd android phone and the first that sends texts to whomever it wants...there a lot of small bugs with android, but this is far and away the most disappointing. Anyone had any luck with this? Maybe there are settings in the **464646** or whatever it is, that could help?

Handcent issues

I cannot seem to send sms messages when I install handcent on this phone. Mms work fine, and I can receive all day. Not sure why, has anyone else seen this?
Sent from my SCH-I500 using XDA App
that's interesting cuz i was having similar issues as well.. not all the time, but just had that first occurence yesterday. Have you tried sending a message and waiting for the "spinning" timer disappear before exiting the convo?
I have used handcent since day one with the phone and have had no issues. Im not sure what may be wrong with yours but maybe wait until the circle stops spinning like ^^ said
ckochinsky125 said:
I have used handcent since day one with the phone and have had no issues. Im not sure what may be wrong with yours but maybe wait until the circle stops spinning like ^^ said
Click to expand...
Click to collapse
Yeah, I have. It works fine on my gf fascinate, but not mine. Funny thing is, I've gone all the way back to stock and still won't work. Maybe a network profile thing.
Sent from my SCH-I500 using XDA App
I have a similar problem except SMS works fine for me but I cannot receive MMS messages. I can send MMS fine though... I hope 2.2 will fix it.
Daswolven,
Aren't you the same person that posted that thread about removing junk apps? I think some of those VZWSMS apk's you deleted might be affecting your ability to text because I removed everything VZW.apk and had too many issues with texting such as receiving the same message 30x's, people receiving an error message saying I never received their message even though I did, etc... So I reflashed an ODIN file and only removed the obvious apps such as Bing, Blockbuster,etc. Phone has been perfect with handcent since then. The stock messaging app will not tell you which exact message failed to be sent which is why I went with handcent.
ithecho84 ,
Contact tech support and have the "flush" out your cell number. I had the same problem with my DROID and they did something to the switch in the network and I have never had an issue with MMS ever again.
carrick1107 said:
Daswolven,
Aren't you the same person that posted that thread about removing junk apps? I think some of those VZWSMS apk's you deleted might be affecting your ability to text because I removed everything VZW.apk and had too many issues with texting such as receiving the same message 30x's, people receiving an error message saying I never received their message even though I did, etc... So I reflashed an ODIN file and only removed the obvious apps such as Bing, Blockbuster,etc. Phone has been perfect with handcent since then. The stock messaging app will not tell you which exact message failed to be sent which is why I went with handcent.
Click to expand...
Click to collapse
I am the same person.
I also know exactly what the apps I remove do.
None of the apps I removed affect sms to cause the issues I am having.
My g/f has the same phone. I have removed the same apps on hers, she doesn't have the issues.
I have a buddy with a droid incredible on CM6, he flashed a new radio and couldn't text his GF, but only her.
I have another friend with a Droid2 who cannot use handcent.
The handcent boards have posts from people on every network with various phone who have various issues.
I never had a problem with handcent on my N1.
So then, Mr. Logic boy. Put that together for me with the pieces I have given you.
let me know what you come up with.
P.S.: You may have missed the "I went back to stock and it still didn't work" part of This Thread.
Make sure the stock Mms.apk app is there, reboot and give it a try. I also saw a few days ago you moved the sns apps off - out of curiosity, do you know what these do? For some reason I left them in there. I know you said you went back to stock and all, but I had some issues when I tried to get rid of the stock Mms.apk. That's all I can think of. Outside of that, try doing a logcat while sending a text to see what the logs say.
DeezNotes said:
Make sure the stock Mms.apk app is there, reboot and give it a try. I also saw a few days ago you moved the sns apps off - out of curiosity, do you know what these do? For some reason I left them in there. I know you said you went back to stock and all, but I had some issues when I tried to get rid of the stock Mms.apk. That's all I can think of. Outside of that, try doing a logcat while sending a text to see what the logs say.
Click to expand...
Click to collapse
The sns enable the syncing with the integrated Twitter, Facebook, and Myspace clients into your address book and the TouchWiz widgets. I have no use for these, as to me it's unnecessary contact clutter, and sync drain to boot.
The stock Mms app can be replaced, and has been, but I use the stock for the ability to select multiple recipients which is absent in the Android stock mms.
I haven't figured out all the differences between the Verizon and T-mo network stuff yet, but I will do some research as I have time, because I am 90% sure my problem lies there. The tech support I've been able to get through to seems uninterested in any kind of in depth troubleshooting, instead urging me to replace the handset, which I will not do.
I had same issue and I uninstall and put it back without using the back up data from a back up . Worked great .
Sent from my SCH-I500 using XDA App
SMS Issues
If you look at your contacts and see an + in front Example (+1-555-555-5555) it will not send. Im coming from GSM service so I had to re-edit all my contacts and remove all the + symbol from the front. It worked for me. Hope this helps with any SMS issues not just directly to Handcent.
rolo12010 said:
If you look at your contacts and see an + in front Example (+1-555-555-5555) it will not send. Im coming from GSM service so I had to re-edit all my contacts and remove all the + symbol from the front. It worked for me. Hope this helps with any SMS issues not just directly to Handcent.
Click to expand...
Click to collapse
OMG.
I hate when something that drives you completely crazy is this simple.
Why in the hell doesn't Verizon know this? ha. Thanx.
Daswolven said:
I cannot seem to send sms messages when I install handcent on this phone. Mms work fine, and I can receive all day. Not sure why, has anyone else seen this?
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
I was wondering if you resolved your problem with Handcent? I have a problem now where if I try and attach a picture to a mms directly from the camera Handcent force closes. I tried the same thing with the stock MMS and same result. I went to Rom Manager and downloaded the MMS.apk for the ROM that I am running. I tried it again on Handcent, same result, but I was able to do it from the stock MMS I downloaded. I personally like all the options that Handcent has and would like to know if you have any suggestions regarding my problem.
Yeppers. Whatever the issue was stopped after I changed my methods of building from stock a bit.
Never managed to pin point it.
Sent from my SCH-I500 using XDA App
I'm confused by the notes about the "+" in front of phone numbers? Why would you have a "+" like that, and what does that have to do with GSM? Furthermore, can you send a text to these numbers with the stock Messaging app, but NOT Handcent? Or does it work in neither? Thanks.
If you find a specific, reproduceable issue with Handcent though, especially if you know the cause, let me know if you want, because I've been working with one of the developers (or the developer, I'm not sure) - Jack, directly and frequently. I'm the one that cleaned up the Handcent forums to get rid of all the spam threads/users recently (if you've ever been there, you'll know how horrible it was prior), and helped him get it changed over to SMF from phpbb2, etc. I'm also a mod on the forums there, and I've been testing a few bugs directly with him, on beta builds of Handcent. So I can certainly bring something to his attention directly if it warrants it.

[Q] Group messaging broken for Verizon Moto X?

I just came from a GSIII and picked up a Verizon Moto X, and I noticed that when someone includes me in a group sms, I don't see the other recipients; it appears as if the sender just sent me a personal text. At first I though it was a bug in Handcent (it's been really buggy lately), but the same thing is happening in the stock messenger. As much as I hated touchwiz on my GSIII, it was nice to be able to recognize when you receive a group text and see who the other recipients are. Is this a bug, or just a "feature" of stock android? Is it fixable? I'm not rooted yet, but will get around to it soon. Thanks.
Read the post wrong and replied.
Sorry
Deleted
Nobody else is having this issue?
Works fine for me. Just make sure u have group mms checked in the message settings for the stock app and or handcent
I am having the same issue. What is odd, is that my girlfriend has a Moto X too (On verizon) and hers works the way it should when she sends/receives a group message. The only difference was she ordered hers a week later and it came with Kitkat, I had to update mine myself.
For both the messaging or hangouts SMS app there is a setting for "Group Messaging". Make sure that's checked.
superm1 said:
For both the messaging or hangouts SMS app there is a setting for "Group Messaging". Make sure that's checked.
Click to expand...
Click to collapse
It has been checked the whole time.

[Q] weird problem sending MMS messages...anyone have problems with MMS being too big?

I'm not sure if this is a moto X specific thing, but I've not had this problem on my previous phones.
So I noticed when I send a MMS to a friend (i'm on t-mobile , he's also on t-mobile with an htc one though i'm doubing that matter) he says it will say the image is too big and can't be sent or something like that. or that it can't be received.
I google about this a bit, and i saw a little bit of talk of it being a bug in the phone, and that you can't send MMS when on wifi but it would work when not on wifi (not sure how that makes any sense either). I saw some other posts about how if you send a message attached via gmail THEN send an MMS then MMS would start working , which also makes no sense to me as that seems so unrelated.
So previous to this phone i had a droid razr m (was on verizon before and even unlocked it for t-mobile for a bit) and i remember on that phone, when i sent an mms, sometimes the phone would say somethign like "this image will be resized before sending". the moto X never says that so is that a bug in the moto x? since i know that is an MMS size limit, but this phone never seems to prompt to resize.
anyway has anyone else had this issue?
sleepyguy007 said:
I'm not sure if this is a moto X specific thing, but I've not had this problem on my previous phones.
So I noticed when I send a MMS to a friend (i'm on t-mobile , he's also on t-mobile with an htc one though i'm doubing that matter) he says it will say the image is too big and can't be sent or something like that. or that it can't be received.
I google about this a bit, and i saw a little bit of talk of it being a bug in the phone, and that you can't send MMS when on wifi but it would work when not on wifi (not sure how that makes any sense either). I saw some other posts about how if you send a message attached via gmail THEN send an MMS then MMS would start working , which also makes no sense to me as that seems so unrelated.
So previous to this phone i had a droid razr m (was on verizon before and even unlocked it for t-mobile for a bit) and i remember on that phone, when i sent an mms, sometimes the phone would say somethign like "this image will be resized before sending". the moto X never says that so is that a bug in the moto x? since i know that is an MMS size limit, but this phone never seems to prompt to resize.
anyway has anyone else had this issue?
Click to expand...
Click to collapse
YES, I have the same issue as well! Finally I found someone else that has the same problem as me haha.
When I first got my Moto X it worked just fine but recently I tried sending pictures to friends who also have T-Mobile and they all say that they can't see the picture because it says it is "too big", so along the same lines as the problem that you're having.
I going to call T-Mobile tomorrow and see if its maybe something on their side because when I check the details of the picture/message I sent, the size of the picture is under 1000KB (1000KB = 1MB which is the limit for sending MMS through T-Mobile, anything over 1MB gets stopped on their network).
Quick update:
I called T-Mobile an a representative told me that there were two ways of sending an MMS, specifically a picture, with the Moto X:
1. Stock Messaging App > Thread > Attach(Paper Clip icon) > Pictures. Then you select a picture from your gallery
2. Stock Messaging App > Thread > Attach(Paper Clip icon) > Capture Picture.
With the representative on the line, we tried both ways and figured out that option 1. works while 2. does not.
The conclusion that we came to is that if you capture a picture immediately, then it takes a full size picture and DOES NOT re-size it for MMS at all. HOWEVER, if you take a picture beforehand and then add it to a message from the gallery, it DOES re-size it.
I plan to call Motorola tomorrow and tell them about this issue so that hopefully they can either send out a fix or add it to an overall OTA update.
Hopefully I can contribute something to this forum haha :laugh:
poland153 said:
Quick update:
I called T-Mobile an a representative told me that there were two ways of sending an MMS, specifically a picture, with the Moto X:
1. Stock Messaging App > Thread > Attach(Paper Clip icon) > Pictures. Then you select a picture from your gallery
2. Stock Messaging App > Thread > Attach(Paper Clip icon) > Capture Picture.
With the representative on the line, we tried both ways and figured out that option 1. works while 2. does not.
The conclusion that we came to is that if you capture a picture immediately, then it takes a full size picture and DOES NOT re-size it for MMS at all. HOWEVER, if you take a picture beforehand and then add it to a message from the gallery, it DOES re-size it.
I plan to call Motorola tomorrow and tell them about this issue so that hopefully they can either send out a fix or add it to an overall OTA update.
Hopefully I can contribute something to this forum haha :laugh:
Click to expand...
Click to collapse
If I may ask..what r u using to msg? Stock message app.. Or something else?
Slapped my Moto
Same Issue
xpsychox said:
If I may ask..what r u using to msg? Stock message app.. Or something else?
Slapped my Moto
Click to expand...
Click to collapse
Same issue here. I am using the stock messaging app. I am on Verizon and am having trouble sending to T-Mobile. Haven't tried to other Verizon phones yet. I tried it over hangouts and had no issues, but then again Hangouts is using wifi.. Please let me know if you guys figure this one out!
Kusaiashi said:
Same issue here. I am using the stock messaging app. I am on Verizon and am having trouble sending to T-Mobile. Haven't tried to other Verizon phones yet. I tried it over hangouts and had no issues, but then again Hangouts is using wifi.. Please let me know if you guys figure this one out!
Click to expand...
Click to collapse
I use handcent and don't have an issue.. I like the app 1000% better than stock...try it out... See if it ur phone or just the stock app.
Slapped my Moto
xpsychox said:
I use handcent and don't have an issue.. I like the app 1000% better than stock...try it out... See if it ur phone or just the stock app.
Slapped my Moto
Click to expand...
Click to collapse
Eh, I've tried that and GO sms app and multiple other ones back when I had a Samsung Mesmerize. Maybe that's why I grew favor to the stock AOSP app compared to the Samsung and other third party apps. O well.
Quick troubleshooting update: Ever since we got the update to Kit Kat and the introduction of using Hangouts to SMS, I've stayed with the stock app instead of Hangouts just because I like it better. However, I will switch to Hangouts just to see if I can send pictures successfully through that. Crossing my fingers this will work and will report back if anything improves
P.S. sorry for the long absence; I've been busy with school and haven't had time to post
Hey guys, I have come back baring good things.
So I've been using Hangouts for a couple of days and MMS and picture messaging works. I can send a picture to any T-Mobile number and they can download it and view it .
The only problem that I have experienced is that sometimes I get double-texts from a friend (but that can just be due to a faulty BlackBerry ;P).
Looks like Hangouts is the way to go for now
poland153 said:
Hey guys, I have come back baring good things.
So I've been using Hangouts for a couple of days and MMS and picture messaging works. I can send a picture to any T-Mobile number and they can download it and view it .
The only problem that I have experienced is that sometimes I get double-texts from a friend (but that can just be due to a faulty BlackBerry ;P).
Looks like Hangouts is the way to go for now
Click to expand...
Click to collapse
I've read the same issue in another thread. and the 2 fixes you mentioned came up:
1. people saying using hangouts fixes the issue
2. People saying attaching to MMS works and capturing a photo doesn't.
It's a bug with the Kit-Kat AOSP messaging apk. Other phones have this issue as well. I'm assuming that Google removed the picture compression code in an effort to get people to use Hangouts for SMS/MMS as Hangouts will compress down the pic w/o notifying you.
Sent from my Nexus 7 using Tapatalk
Mitalis said:
It's a bug with the Kit-Kat AOSP messaging apk. Other phones have this issue as well. I'm assuming that Google removed the picture compression code in an effort to get people to use Hangouts for SMS/MMS as Hangouts will compress down the pic w/o notifying you.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
same issue in Hangouts running the pre-installed and latest version. Also you need evidence to back that up if it's really a known bug and not a rumor.
Mitalis said:
It's a bug with the Kit-Kat AOSP messaging apk. Other phones have this issue as well. I'm assuming that Google removed the picture compression code in an effort to get people to use Hangouts for SMS/MMS as Hangouts will compress down the pic w/o notifying you.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
If that is so, it would make sense and would make me mad at Google
---------- Post added at 09:55 PM ---------- Previous post was at 09:46 PM ----------
Just a quick update:
I've been using Hangouts for a quite a while now and have not had a problem since. I have nothing against Hangouts but I would like to have a dedicated MMS/SMS application because I don't really want Hangouts to be checking for messages ever so often.
I have unlimited MMS/SMS and no unlimited data anyways

Moto X group messaging.

So, I just upgraded from my old 4S to the moto x. i love it. It is really fast and snappy and does all the things i do exceptionally well.... except for one thing... group messaging. I can send messages out to a group, however when people reply to me the messages get sorted into separate threads from anyone on an android. it seems weird, and i have checked the MMS settings and they are all there. tried speaking with Motorola and they said it's working as intended. Was wondering if anyone else had this issue.
Also, i am on Verizon.
Thank you in advance,
-Jim
Just a heads up for anyone having this issue.
I read through some other threads and no one had an answer, i figured i'd update everyone and let them know what i found. I download Textra, this allowed me to get all my messages in one group thread. I even went back to the default texting app and all the messages were grouped. I then went and removed textra. the threads then split up again.
Long story short, it looks as though there may be some settings that you don't get the privilege of seeing with the default app. at this point textra is working and using super minimal resources so i'm ok with this.
jimski427 said:
I read through some other threads and no one had an answer, i figured i'd update everyone and let them know what i found. I download Textra, this allowed me to get all my messages in one group thread. I even went back to the default texting app and all the messages were grouped. I then went and removed textra. the threads then split up again.
Long story short, it looks as though there may be some settings that you don't get the privilege of seeing with the default app. at this point textra is working and using super minimal resources so i'm ok with this.
Click to expand...
Click to collapse
I like to try to get everyone on hangouts since almost everyone has a gmail account and it is multi-platform. I know that's not a solution to group messaging with the messaging app, but it's a great alternative I think.
Good idea,
yea, it is a good idea, i just feel like a **** telling all of my friends to use that for only me haha. this is working great and you can just use standard text messaging/mms.
Group messaging works fine on the Moto X. There does appear to be a SIM provisioning problem on some phones that can be fixed:
http://forum.xda-developers.com/showthread.php?t=2441250&highlight=group
Edit: I just re-read the OP - this may not be the same issue... take a look though and see.
DarthSudo said:
Group messaging works fine on the Moto X. There does appear to be a SIM provisioning problem on some phones that can be fixed:
http://forum.xda-developers.com/showthread.php?t=2441250&highlight=group
Edit: I just re-read the OP - this may not be the same issue... take a look though and see.
Click to expand...
Click to collapse
Yea I read that. I went in and I can see my phone number, I can also send the messages as MMS. For some reason when I get the replies they get split into different threads. Now that I use the textra app is has started working as it should. The weird part is it now works as it should in the stock app. Idk what behind the scenes settings it alters.
Sent from my XT1060 using xda app-developers app
jimski427 said:
Yea I read that. I went in and I can see my phone number, I can also send the messages as MMS. For some reason when I get the replies they get split into different threads. Now that I use the textra app is has started working as it should. The weird part is it now works as it should in the stock app. Idk what behind the scenes settings it alters.
Sent from my XT1060 using xda app-developers app
Click to expand...
Click to collapse
I have a verizon dev unit that is able to send and receive group MMS fine. So far I have only tested it with other phones on verizon though. Do you have the group messaging option turned on in the messaging settings?
Yup I went in and selected the group messaging option. The weird thing is that textra adds more options than my stock messaging app. Idk if its something that textra enables that for some reason I can't see in the normal settings. The pic with 17 at the end is my phone settings. The one with 66 is the textra app.
Sent from my XT1060
Replaced phone
So I spent about an hour and a half in total with verizon tech support and they had no idea why this is happening. I then went in and had them replace the phone at the store, sent a text before i even loaded any google accounts or settings. This issue still happened. I am kind of annoyed, but i guess i will have to try and wait for 4.4 to see if it fixes it.
I also use Textra for MMS, the stock messaging has never kept MMS in the same group for me on any of my phones. It is not a problem with the phone just Android's stock message app...kinda sucks, I've always hated it and I never use it. Textra is my newest favorite. Hoping Hangouts does a good job but until then I'm satisfied.
My group messaging worked just fine on stock messenger. Now with hangouts its still working just as good. Never really had a problen
Sent from my XT1060 using xda app-developers app
jimski427 said:
So I spent about an hour and a half in total with verizon tech support and they had no idea why this is happening. I then went in and had them replace the phone at the store, sent a text before i even loaded any google accounts or settings. This issue still happened. I am kind of annoyed, but i guess i will have to try and wait for 4.4 to see if it fixes it.
Click to expand...
Click to collapse
It has to be a provisioning problem if it followed you to a new phone. Have you tried your SIM card in a completely different phone that supports group messaging? I know that VZW has been doing group messaging for a while now. It may be different in stock Android (group messaging didn't work until 4.2).
Another thought: do you have a different phone that you can install CM 10+ on? I believe that does group messaging in the same way that stock 4.2+ does. That would be another way to confirm the problem is with the carrier, but doing it at a VZW store on one of their phones would carry more weight.
DarthSudo said:
It has to be a provisioning problem if it followed you to a new phone. Have you tried your SIM card in a completely different phone that supports group messaging? I know that VZW has been doing group messaging for a while now. It may be different in stock Android (group messaging didn't work until 4.2).
Another thought: do you have a different phone that you can install CM 10+ on? I believe that does group messaging in the same way that stock 4.2+ does. That would be another way to confirm the problem is with the carrier, but doing it at a VZW store on one of their phones would carry more weight.
Click to expand...
Click to collapse
I did not try a phone at the store, but it did follow me to a new moto x without even logging into any google accounts or anything. i unfortunately do not have any other phone that i could swap sims with to test this. It did work perfectly fine on my iphone 4s before though. Not sure if it was IOS messaging app fixing the issue with my network or not. It's odd that other apps seem to work perfectly fine though. At this point i'm going to wait for 4.4 and see if it works. VZW tech support in store and via phone have no clue.
I got my Moto X developer edition and the group messaging was working like a charm UNTIL I tried the texting from my computer application in chrome. since then, all my group texts are separated by user instead of thread.
LoffKat said:
I got my Moto X developer edition and the group messaging was working like a charm UNTIL I tried the texting from my computer application in chrome. since then, all my group texts are separated by user instead of thread.
Click to expand...
Click to collapse
Which computer application?
clankfu said:
Which computer application?
Click to expand...
Click to collapse
I'm assuming Motorola Connect. Same thing happened with me, but now with SMS Hangouts, everything is fine.

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