Phone "forgets" it has a SIM card - Moto X Q&A

Have a XT-1053 on Net10. Every once in a while I'll turn on my phone (from screen off, not powered down) and it displays the notification that I don't have a SIM card installed and can only use the phone for emergency use. Rebooting doesn't seem to help, I have to remove and reinsert the SIM card and reboot. Running 4.2.2.
Anyone else running into this issue? Is it likely a marginal SIM card, an Android issue (similar to what is reported regarding AIO on 4.4), the APN settings or possibly a problem with the phone hardware? The problem re-occurrence is anywhere from minutes to weeks.

If rebooting doesn't fix the problem then it's not firmware related, instead it sounds like a physical contact issue. Is the sim card a proper nano sim or something that has been cut down to fit? I'd get a replacement nano sim, if the problem still occurs have the phone replaced.

I have had the same issue, the sim card was replaced never had the issue again.

Steve-x said:
If rebooting doesn't fix the problem then it's not firmware related, instead it sounds like a physical contact issue. Is the sim card a proper nano sim or something that has been cut down to fit? I'd get a replacement nano sim, if the proper still occurs have the phone replaced.
Click to expand...
Click to collapse
Unfortunately, it was cut down by the selling vendor (a Net10 reseller). Although they sell iphone's which must come installed with nano SIMs, they do not sell nano SIMs by themselves. You have no choice but to cut down a full/micro SIM. For all I know, they are doing the same for the iphone sales as well. Seems like many of the MVNOs are similar in not selling nano SIMs right now (Red Pocket is the one exception I've seen offer them).
It does make sense that a reboot not fixing the problem points to a problem with the SIM or phone.

Cut down sim is a massive red flag - 99.99% that is the issue. They also really shouldn't be doing that, are they also thinning the sim by sanding it? The nano sim is thinner, it is very hard on the sim socket to use a regular sim cut down to nano size as it's technically too thick for the socket.

Steve-x said:
Cut down sim is a massive red flag - 99.99% that is the issue. They also really shouldn't be doing that, are they also thinning the sim by sanding it? The nano sim is thinner, it is very hard on the sim socket to use a regular sim cut down to nano size as it's technically too thick for the socket.
Click to expand...
Click to collapse
The Net10 SIM I received didn't look like the vendor thinned it at all. I used a bit of sandpaper on the backside and cleaned up the edges a touch before installing it. Maybe it needs a bit more sanding. The Moto X must be one of the few Android phones to use a nano SIM. If an MVNO has a SIM for an iPhone 5/s/c, that should work in a Moto X, right? Never know if Apple's done something funky which would create an incompatibility with other phones using the same SIM.

A nano sim is a nano sim, so if they happen to have a proper sim for an iphone 5/c/s then it's the exact one that should be in your Moto X.

Just happened again, and this time a reboot was all it took. This is looking a bit more complex. Measured the original T-Mobile nano SIM at a thickness of .68mm so sanded the Net10 cut down nano SIM to close to the same thickness. At these tolerances it difficult to get a consistent thickness across the entire card, but got as close as possible.

Steve-x said:
If rebooting doesn't fix the problem then it's not firmware related, instead it sounds like a physical contact issue. Is the sim card a proper nano sim or something that has been cut down to fit? I'd get a replacement nano sim, if the proper still occurs have the phone replaced.
Click to expand...
Click to collapse
This!
I've not had an issue with my moto X, but my old samsung infuse would often give 'no sim' and 'no service' messages for a while.
A restart would usually solve the issue, but not always. Eventually i took the sim card out and cleaned the contacts a bit. Never had an issue again.

Happened again last night. Reboot didn't work, but popping the SIM in/out did work without even rebooting. Think it time to switch out the SIM card itself and see if the problem continues.

I've experienced the same issue with my cut Straight talk SIM card...Usually, it takes about 2 mins and it comes back and works fine.

JJHunterx said:
I've experienced the same issue with my cut Straight talk SIM card...Usually, it takes about 2 mins and it comes back and works fine.
Click to expand...
Click to collapse
I let it sit overnight hoping it would come back, but no luck. Even sanded down the thickness to = nano SIMs, but it's still problematic. Until I have some experience with a real nano SIM, I'm not calling it a phone hardware problem.

I have a real Nano-Sim and it does this sometimes.... Usually decides to work again in around 30 seconds
Sent from my XT1058 using xda app-developers app

Had this issue using AIO with an Official micro SIM, whichever sim is the smallest, had the issue with tmobile as well. Have an XT 1053

Related

The Sim Card Is Missing

this is not a repeated topic
i searched all the web for solution but i couldn't find any
my At&t tilt is unlocked it works perfectly for short time ever few resets
else, it give the message "the sim card is missing" you can srtill make emergency calls if your provider supports it
i tried every thing, unlocker, hard spl, all the tools herebut nothing worked
can any body help?
Any chance the SIM is loose in its mounting?
It looks to me like there is a bit is wiggle space in the SIM slot.
did you try another SIM card?
cmegascharf said:
this is not a repeated topic
i searched all the web for solution but i couldn't find any
my At&t tilt is unlocked it works perfectly for short time ever few resets
else, it give the message "the sim card is missing" you can srtill make emergency calls if your provider supports it
i tried every thing, unlocker, hard spl, all the tools herebut nothing worked
can any body help?
Click to expand...
Click to collapse
One of my kaisers uses an old sim where a layer of laminate had been peeling away. This meant that when I inserted the sim, the loose laminate folded back on itself and acted as an insulator between the brass phone and sim contacts. So I removed the offending laminate but still had the occasional "no sim installed". The problem was that the sim was now a little thinner. I applied pressure to the centre of the metal belt that holds the sim in place ensuring that the contacts were "always together" and have not had any problem since.
I hope this simple solution works for you.
Regards,
J
ANother thing you can try is rubbing the gold portion of the SIM card on your jeans or clean it off with a pencil eraser. I had that problem, and it stemmed from a little corrosion or crud building up on the face of the SIM card, and by rubbing it on my jeans it cleaned the corrosion off and the sim was able to make good contact with the points in the card slot.
Sometimes sim cards go bad. I've had about half a dozen go bad out of about 40 devices that I have supported over the last couple of years. AT&T acts like it's a common occurence and no big deal. I just take the device to one of their storefronts and they replace it immediately.
alt236 said:
Any chance the SIM is loose in its mounting?
It looks to me like there is a bit is wiggle space in the SIM slot.
Click to expand...
Click to collapse
i'm not sure, but i tried to add a sticker to the sim card's back but it didn't work
also the mounting seems fine to me
how can i bee sure
g-fall said:
did you try another SIM card?
Click to expand...
Click to collapse
i tried another 5 working sim cards
i have another tilt it's working perfectly with all the other sim cards
[email protected] said:
One of my kaisers uses an old sim where a layer of laminate had been peeling away. This meant that when I inserted the sim, the loose laminate folded back on itself and acted as an insulator between the brass phone and sim contacts. So I removed the offending laminate but still had the occasional "no sim installed". The problem was that the sim was now a little thinner. I applied pressure to the centre of the metal belt that holds the sim in place ensuring that the contacts were "always together" and have not had any problem since.
I hope this simple solution works for you.
Regards,
J
Click to expand...
Click to collapse
thanks alot for ur support
but i tried many other sim cardss
the problem is that is work some time with out any reasons then go "sim card is missing again"
snooginsguy said:
ANother thing you can try is rubbing the gold portion of the SIM card on your jeans or clean it off with a pencil eraser. I had that problem, and it stemmed from a little corrosion or crud building up on the face of the SIM card, and by rubbing it on my jeans it cleaned the corrosion off and the sim was able to make good contact with the points in the card slot.
Click to expand...
Click to collapse
thanks alot
but i tried many other working sim cards "in other att tilts" but it didn't work
mitchrl said:
Sometimes sim cards go bad. I've had about half a dozen go bad out of about 40 devices that I have supported over the last couple of years. AT&T acts like it's a common occurence and no big deal. I just take the device to one of their storefronts and they replace it immediately.
Click to expand...
Click to collapse
i tried lots of other sim cards
thanks every one for ur responses
but i have a feeling this tilt was wae wrongly unlocked
does any one agree with me
is there any way to restore every thing it's initial conditions?
i'm getting frustrated here
Did you try unplugging the battery, put the sim card and then reinsert the battery and start?
[email protected] said:
One of my kaisers uses an old sim where a layer of laminate had been peeling away. This meant that when I inserted the sim, the loose laminate folded back on itself and acted as an insulator between the brass phone and sim contacts. So I removed the offending laminate but still had the occasional "no sim installed". The problem was that the sim was now a little thinner. I applied pressure to the centre of the metal belt that holds the sim in place ensuring that the contacts were "always together" and have not had any problem since.
I hope this simple solution works for you.
Regards,
J
Click to expand...
Click to collapse
hey just wanted to say thanks. i just added a piece of paper between the card and the metal part and it worked. just wanted to say thanks.
I had the very same problem today after putting a brand new sim in the phone.
Found that I had put the damn sim in the wrong way round. Oops.
I had the exact same problem and in my case, putting a piece of paper in did not help at all. I had to get a brand new sim card.
i had a similar problem. it couldn't read my sim card, but read my gf's tmobile sim card and her phone read my sim card fine. then i next day i took it to an ATT shop, asked for a new sim card and it worked perfectly fine now. even the guy from the shop couldn't tell me what is the problem, he said, it happens every now and then.

"No SIM"?

Tilt was previously working. Now shows "No SIM" on screen when any SIM is inserted.
Any idea what the issue might be?
I am not the current owner of the tilt, nor do I have access to it to test anything, so that is basically everything I know about it.
What is your best guess?
Thanks
is it your phone or is it a phone you got of e-bay.
If of e-bay it may be that yur IMEI is barred.
saopacic said:
is it your phone or is it a phone you got of e-bay.
If of e-bay it may be that yur IMEI is barred.
Click to expand...
Click to collapse
Ebay.
Well if that is that case great, because my carrier does not ban IMEIs, so it will work perfectly for me.
Is that really the message you would get if your IMEI was dissabled though? That doesn't really make sense, as it would see the SIM and you would see it say: Searching for network... Registering... and then it might say no SIM, but it says no SIM right away, so that can't really be it.
Any other ideas?
this is usualy a bad sim card..
usualy either a worn card.. or possibly an issue on the att side with your sim number
if you frequent any core att stores you might could get a free one..
I stopped bidding for it on eBay, cuz I don't feel like taking the risk.
It sold for $127.50
Sounds silly, i know, but i had the same a while ago, found the sim goes in and locks shut back to front the contact part going in last, just maybe this simple
I had a similar problem with my new Tytn II. Only 3 days old and after I took out and reinserted SIM, I got the "No SIM" message, same problem with another SIM card as well.
Just as I was ready to return the device, after a final test with my SIM card, it decided to work. I have not taken out the SIM since and this problem hasn't shown up.
There have been a couple of threads on this problem.
It would seem that the design of the SIM connector is not all that it should be.
My main SIM sometimes wouldn't connect and another couple of SIMs would not connect at all.
A piece of paper, folded if necessary, inserted between the SIM card and the metal clip to increase the contact pressure has completely fixed the problem on mine, but apparently it has not worked for everyone.

Faulty SIM tray on Xperia T

So, just after the first day I got my Xperia T, the SIM tray was broken. I noticed my device having random reboots, then telling me there's no SIM card inserted. It took me some time, but then I noticed that whenever I insert my SIM card and close the tray, it just pops right out again. First I thought that maybe my SIM card was the problem, since I'm using a Nano-SIM with an adapter, so I tried with a regular Micro-SIM instead, but that didn't work either.
Right now my device is in repair and as I can tell from the repair status, they replaced the whole mainboard, which hopefully solved the problem.
Is anyone else having issues like that?
Same here, I had to put several layers of adhesive tape over the microsim to fatten and then lock it into the tray. Nasty, but working.
Same for me, but with 2 layers of post-it, it works.
Bad cut simcard or not perfect adapter is problem. Them simple brake a tray. Then good ones doesn't work either.
Use proper SIM card from first time.
Had the same problem - is it possible to replace only sim tray or is necessary to replace the whole mainboard?

Sim card problem

Hello,
I currently have a Nano sim card and the Xperia Z doesn't seem to recognize it when I've fit it with the Nano to Micro sim adapter. Has anyone had success with the Nano to Micro adapter or does the Xperia Z only "recognize" true Micro sim cards?
My partner has the same phone as myself XZ she has the nano SIM working in her XZ it was fiddle getting the simcard in as the XZ has tray itself so I can't see reasons why you have these issues tbh I cut the simcard myself as she wanted the iPhone 5 till I got my upgrade she wanted this XZ now stuck with 3 contracts but hey hope this helps.. Just make sure it's all aligned up and it's inserted with SIM contacts facing down..
Sent from my C6603 using xda premium
charvin96 said:
Hello,
I currently have a Nano sim card and the Xperia Z doesn't seem to recognize it when I've fit it with the Nano to Micro sim adapter. Has anyone had success with the Nano to Micro adapter or does the Xperia Z only "recognize" true Micro sim cards?
Click to expand...
Click to collapse
I have a nano sim with micro sim adaptor, works fine, just make sure you have the sim inserted correctly and up the right way.
I can't for the life of me figure out what this network problem is. I'm with Bell Canada and the sim card is not cooperating - haven't been able to get service and I inserted the sim card with the adaptor properly because it recognizes the phone number I have. Going to try buying a Micro sim tomorrow and see if that works, if not, this phone might have to go back :crying:
charvin96 said:
I can't for the life of me figure out what this network problem is. I'm with Bell Canada and the sim card is not cooperating - haven't been able to get service and I inserted the sim card with the adaptor properly because it recognizes the phone number I have. Going to try buying a Micro sim tomorrow and see if that works, if not, this phone might have to go back :crying:
Click to expand...
Click to collapse
So what is your problem exactly? Can you make phone calls? Can you recieve phone calls? Is data not working?...
Anyway try this. Go into settings, then more under data usage, then mobile network settings, Access point names, do you have any listed here? If not go into network operators, should force the phone to search and list ALL the available networks, all the ones with the NO symbol will be other neworks you can't use on that SIM. Now select your appropriate option. Make sure data is enabled.
Data is enabled but I have the red exclamation point in the top left of the status bar indicating no service - can't make calls, no data, not able to browse the internet, etc. All the normal things you would expect to do with data, of course, I can still go on Wifi and such.
My network doesn't seem to be showing up when it searches for service providers, all I see is 2G/3G EXT under my available networks.
danw_oz said:
So what is your problem exactly? Can you make phone calls? Can you recieve phone calls? Is data not working?...
Anyway try this. Go into settings, then more under data usage, then mobile network settings, Access point names, do you have any listed here? If not go into network operators, should force the phone to search and list ALL the available networks, all the ones with the NO symbol will be other neworks you can't use on that SIM. Now select your appropriate option. Make sure data is enabled.
Click to expand...
Click to collapse
Maybe your provider is not sending out APN's/connection settings for this phone, or has the sending of APN's/connections locked down to known devices for their network, would pay to ask them first before you purchase another SIM etc.
xperia z no service
i have quite similar problem too. my problem is, i often got no service when i am outside my home. whenever i was in my home, the connection network is excellent. but when i went outside home like going to work, i got no service at all.
the only way i tried to get the connection back is by trying to call someone, then the network will be present about a couple of seconds and then no service at all.
please help me, i can make phone call when i am at home but i couldnt receive any phone call when i am outside. i am the opinion that the service provider cut my sim card wrongly. could it be the problem?
thanks in advance.
Hi Everyone,
I have purchased my Xperiz Z 'C6602' in the start of this year (2014). Yesterday, I faced a problem that my mobile was showing no Sim card detection. I have restarted my mobile many times, open the Sim slot and again placed it corrected but the problem persists. I have reset my mobile, check the aeroplane mode but all is well. I am wondering that how this happened because my mobile was working great. I used it at night very well and then after some hours at morning the mobile showed no network connection (detect no Sim) while the Sim was in the Sim Slot.
Please tell me the solution of this problem. Thanks
problems with 3 in 1 sim cards- solved
Had problems with my new Consumer Cellular card in a 6 month old LG phone (takes full size card) and a 1 year old Samsung 3 mini (takes mid sized card).
The original card they sent me was a 2 in 1 card and worked fine in both. When I had my number transfered from my original carrier they sent me a new card which was 3 in 1. It initially worked but then stopped in both within a couple of hours. They sent me new 3 in 1 card- same problem.
I read on line to put a piece of paper about the thickness of a manila folder between the top of the card and the metal bracket to apply more force to the contacts- worked fine in BOTH phones.
Why? Because the nano section of the SIM is thinner than the other two sections. To make matters worse, the side with the contacts is recessed into the card instead of flush to the face of the card. When it is placed in a non-nano phone, there is insufficient force on the electrical contacts.
Hope this helps someone.
dcm0123 said:
Had problems with my new Consumer Cellular card in a 6 month old LG phone (takes full size card) and a 1 year old Samsung 3 mini (takes mid sized card).
The original card they sent me was a 2 in 1 card and worked fine in both. When I had my number transfered from my original carrier they sent me a new card which was 3 in 1. It initially worked but then stopped in both within a couple of hours. They sent me new 3 in 1 card- same problem.
I read on line to put a piece of paper about the thickness of a manila folder between the top of the card and the metal bracket to apply more force to the contacts- worked fine in BOTH phones.
Why? Because the nano section of the SIM is thinner than the other two sections. To make matters worse, the side with the contacts is recessed into the card instead of flush to the face of the card. When it is placed in a non-nano phone, there is insufficient force on the electrical contacts.
Hope this helps someone.
Click to expand...
Click to collapse
Was looking up ways to get the sim card tray FIXED.. Brilliant solution, indeed. Paper ROCKS>> Once I put a few pieces of paper between the sim card and the tray, the sim is detected. Thanks a ton for sharing the simple and effective solution!!

SIM-error and hangups

I recently purchased Nexus 6 and since it uses nano-sim, I used a sim-card cutter to make my micro-sim a nano sim. Worked fine for a while but then all of a sudden I started getting messages about no sim card. Reboot always fixes the issue, but this happens like 30 times a day, so rebooting the phone that often doesn't seem like a good idea. The phone also freezes all the time, no matter what I do, and then at other times it works like a wonder. I've had a Nexus 6 phone before (this is my 2nd) and it had the same issue. Apparently nothing was wrong with it.
Is the SIM-card causing these freezes, or is this a part of the world-wide issue that has been reported recently in the media? No other phone has had issues with my SIM-card, even though I used the cutter to make it nano. So I doubt it's a faulty sim-card. I've tried LG G4, Xperia z3+ and others and they've not had any issues with the cut sim.
edit
I've noticed the freezing happens most when I've recently charged the phone. Last night I left the phone on charger and when I woke up, the phone had switched itself off.
edit2
I've tried resetting the phone, also hard reset. Didn't help.
A method to check if your cutted sim card is damaged or not is to remove the sim card and replace it with a working sim card of another phone.
NLBeev said:
A method to check if your cutted sim card is damaged or not is to remove the sim card and replace it with a working sim card of another phone.
Click to expand...
Click to collapse
^^That^^
It happened to the wifey, and swapping with my SIM confirmed it.
poodleDoo said:
^^That^^
It happened to the wifey, and swapping with my SIM confirmed it.
Click to expand...
Click to collapse
Yep. I switched the sim and works fine now.

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