No wood for AT&T PIN's??? - Moto X Q&A

I bought the moto x from at&t today and they gave me a card with a redemption PIN.
I got home excited to get my wood back moto x and when I enter the PIN the wood backs vanished. WTF?
I called Motorola and they told me phones purchased through the carrier are not able to get wood backs..
I plan on talking with my local store tomorrow but has anyone else done this? I switched to the Next plan from a 2 year contract.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Related

[Q] Cannot activate Moto X

How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
I went to activate online and the IMEI number they had listed for me didn't match the one I had on my new phone so I had to call. For some reason it took a little while. They asked me if I had done a "cross upgrade" I said no, was put on hold a few minutes and when the lady came back to the phone it was done.
I think I was on the phone with AT&T about 20 minutes.
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
herzzreh said:
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
murso74 said:
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
Click to expand...
Click to collapse
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
Possibly because you can't have 2 sims related to the same number and I doubt many people would want to go phoneless for 4 days as a requirement.
lskeys said:
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
Click to expand...
Click to collapse
AT&T sales people are the worst and have no idea what they're talking about most times because they just get the specs and told what to sell more of. I'm pretty sure ATT wanted the exclusive to try and get away from AT&Apple sterostype
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
I'm moving from verizon...
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
Everyone,
I recently purchased the MOTO X as part of a new ATT plan, but want to be able to move my phone number over in order to avoid any convenience. I am told that it has to be done in store and then I was told that it had to be done over the phone. Noone knows how the hell to set this system up, but has anyone else had a similar experience with PORTING their phone over as well as the overall upgrade process or have they just been terrible in general.
gunnyman said:
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
Click to expand...
Click to collapse
Ask them not to activate it. Tmo always complied.
herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
That is too simplistic for at&t apple. They do not have the same nano sims here at this at&t store. They got an email in their updates that the new sims will come next week.
Well, today call Motorola. Nothing happened on their part. Asked for a RMA, he gives me an at&t number. The rep on the phone tried to activate it. Said the sim card has been activated. I had another sims card from at&t store yesterday. It had been activated also. So, she will overnight me(supposedly) sim I can use. When I got off work today, I decided to stop by the at&t store. One on the managers was helping me and the he said something about getting a memo that the nano sims the had was not the right kind. Suppose to be a little smaller. They will get some next week. Just don't know whet to believe. I inquired when my 14 day return windows starts? The day the phone ships was the answer. That was Tuesday. With the Labor Day Weekend coming, look like a week will pass before I can even use the phone. Then just one week to decide if I want to keep it. THIS IS CRAZY.
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
Rask40 said:
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
Click to expand...
Click to collapse
Was this ATT or Moto?
ShamanicEnzan said:
Was this ATT or Moto?
Click to expand...
Click to collapse
AT&T.
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
lskeys said:
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
Click to expand...
Click to collapse
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
qnet said:
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
Click to expand...
Click to collapse
I do not know what the problem was with activation. So, I sent the phone back. Once they get the phone, Motorola will send me a code to reorder..

Sprint nexus 5 Sim shortage

I bought the 32 GB nexus 5 from Google received it in 3 business days. Little did I know how hard it would be to get a Sim card from Sprint. To make a long story short there is a gentlemen selling them in eBay. I didn't think to look there until I called every sprint store and tried calling sprint 3 times (hoping to a different answer). Just thought I'd let everyone know this is a possibility if you are like me and stuck with out a Sim card.
Sent from my Nexus 5 using XDA Premium 4 mobile app
jrwinscher said:
I bought the 32 GB nexus 5 from Google received it in 3 business days. Little did I know how hard it would be to get a Sim card from Sprint. To make a long story short there is a gentlemen selling them in eBay. I didn't think to look there until I called every sprint store and tried calling sprint 3 times (hoping to a different answer). Just thought I'd let everyone know this is a possibility if you are like me and stuck with out a Sim card.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I had my N5 before the official sprint release. Impossible to even get a sim card even though a few stores told me they had them and they ended up being the wrong size...
adio01 said:
I had my N5 before the official sprint release. Impossible to even get a sim card even though a few stores told me they had them and they ended up being the wrong size...
Click to expand...
Click to collapse
If you ever in that situation again, Full sized sims cards can be chopped down to the size of a microsim and work perfectly fine.
Just cut it to size
adio01 said:
I had my N5 before the official sprint release. Impossible to even get a sim card even though a few stores told me they had them and they ended up being the wrong size...
Click to expand...
Click to collapse
If they are full size cards, they are really easy to cut to size for the N5. Many cell phone stores will do this either for free or for a small nominal fee. You can also try to do it yourself, if you are really careful. Or you can buy a micro SIM cutting tool for a few dollars.
Of course, if all you can get are nano SIMs, then you need to get an adapter instead. Again, shouldn't cost more than a few dollars.
Wired66 said:
If you ever in that situation again, Full sized sims cards can be chopped down to the size of a microsim and work perfectly fine.
Click to expand...
Click to collapse
Sprint is CDMA so most users don't have the LTE sim card.
jrwinscher said:
I bought the 32 GB nexus 5 from Google received it in 3 business days. Little did I know how hard it would be to get a Sim card from Sprint. To make a long story short there is a gentlemen selling them in eBay. I didn't think to look there until I called every sprint store and tried calling sprint 3 times (hoping to a different answer). Just thought I'd let everyone know this is a possibility if you are like me and stuck with out a Sim card.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
same thing with me got the 32gb nexus 5 from the play store but I got a sim card ordered on nov 6th through chat but it still hasn't shipped yet so then I asked again on chat today when its gonna be shipped and was told it could be 10 days. even tried a few sprint stores around me and none of them have one.
Tell them you need a SIM card for a HTC One or S4 and don't show them the Nexus 5 until they bring it out. For some reason a lot of them are under the impression that the Nexus 5 uses some kind of magical SIM card and will just tell you they don't have it.
Thankfully I had a sim from my Htc One. BUT I since switched to tmobile after being on my moms sprint plan for about 4 years. It was a great decision to switch.
I have one
I ordered my N5 through Amazon to use on AT&T. I have the Sprint SIM card that came with it. I'm not using it, PM me if you any of you want it. I'm in NY to give you an idea of how fast it will get to you. I can send it out tomorrow.
I recall reading around(cant find source) that roughly 15,000 Sprint sim cards just went up and missing. They dont know if there were stolen or just misplaced. I will try to dig up some source for you all soon.
i called customer care and was told they would be happy to send me one but they were back ordered. it took me 4 stores but i was able to get one a sprint store just outside of boston. they had two. actually pulled out a baggie that said nexus 5 on it. thank god. hoping my phone will be in next week.
Best Buy Mobile has Sim cards for Sprint.
Sent from my Nexus 5 using Tapatalk
GiantJay said:
Best Buy Mobile has Sim cards for Sprint.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
No they absolutely do not. Just made an Israelite journey out of several stores and they don't have any. Most are even sold out or out of stock of the 16GB model they carry which comes with a Sprint SIM.
Even tried begging if they could give or sell me one from any busted/broken/RMA'd Sprint phones that use micro SIM (S4, HTC One etc), but no dice.
LordLugard said:
No they absolutely do not. Just made an Israelite journey out of several stores and they don't have any. Most are even sold out or out of stock of the 16GB model they carry which comes with a Sprint SIM.
Even tried begging if they could give or sell me one from any busted/broken/RMA'd Sprint phones that use micro SIM (S4, HTC One etc), but no dice.
Click to expand...
Click to collapse
I work in Best Buy Mobile and we have a stack of Sprint Sims in our cabinet. Obviously every store won't have them in stock.
Sent from my Nexus 5 using Tapatalk
GiantJay said:
I work in Best Buy Mobile and we have a stack of Sprint Sims in our cabinet. Obviously every store won't have them in stock.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Nano or micro SIMs? Everyone i went to had a boat load of nano SIMs but no micro SIMs.
Just pickup a nano to micro converter from Best Buy its about $10.00 and works like a charm
After being told by the local stores that I could not have any of their SIM cards, I hopped online with Sprint World Wide Chat last Friday, 15 NOV. They told me the cards were back ordered, but they would be happy to order one for me and ship it when it comes in at no charge. I accepted their offer and got a ship notice on Tuesday. The card arrived yesterday. I guess my point is that "back ordered" does not necessarily mean an indefinite wait. My N5 shipped last night and I should have it in my hands Monday morning, so I'm a happy camper right now.
uh60james said:
Tell them you need a SIM card for a HTC One or S4 and don't show them the Nexus 5 until they bring it out. For some reason a lot of them are under the impression that the Nexus 5 uses some kind of magical SIM card and will just tell you they don't have it.
Click to expand...
Click to collapse
So does that mean those phones can run on T-Mobile too? I ask because I was planning on swapping my Evo to a HTC one before I ordered the Nexus 5.
Sent from my EVO using xda app-developers app
uknowwhoiam76 said:
So does that mean those phones can run on T-Mobile too? I ask because I was planning on swapping my Evo to a HTC one before I ordered the Nexus 5.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
I don't know about the S4 but the One (Sprint) will work on T-Mobile but the bands are limited, I don't recall the details but basically except in select locations you will only get Edge.
Sweet thanks! May use my insurance to get a decent backup phone.
Sent from my EVO using xda app-developers app

[Q] Waiting for my X. Two Questions...

Just ordered two Moto X's, one for my wife (coming from iPhone) and one from me (coming from Samsung S4 Active).
The Moto Maker site said delivery in 7 days. Googling that shows anywhere from 3 to 7 days. What are real world delivery figures?
Also I assume that I will have to go to AT&T for the nano SIMS. Do they charge for those?
TIA for the help.
AlbertoM said:
Just ordered two Moto X's, one for my wife (coming from iPhone) and one from me (coming from Samsung S4 Active).
The Moto Maker site said delivery in 7 days. Googling that shows anywhere from 3 to 7 days. What are real world delivery figures?
Also I assume that I will have to go to AT&T for the nano SIMS. Do they charge for those?
TIA for the help.
Click to expand...
Click to collapse
I bought mine on Monday and it arrived yesterday so looks like about 4 days from order currently. I'm on Verizon but rather than go to the store and get a sim, I just used a pair of scissors and cut it down to nano size. It was pretty easy and worked like a charm! There are also tools you can buy that simplify it if your interested. I used this article as a guide: http://www.droid-life.com/2013/08/07/how-to-cut-a-micro-sim-into-a-nano-sim-for-your-moto-x/
I ordered a vzw dev edition Monday it arrived Thursday.
Most stores don't charge for new Sims but YMMV depending on what store
Sent from my XT1053 using Tapatalk
1. 3-4 days
2. You should receive a nanosim with the phone
don't think gsm version comes with a nano sim. i know dev verizon come with one but not dev gsm. not sure about consumer edition
nhizzat said:
1. 3-4 days
2. You should receive a nanosim with the phone
Click to expand...
Click to collapse
Ahm....I ordered two AT&T phones off contract as we are still using our GS4 and iPhone 5 and will keep them as spares. But I did order the AT&T versions. Does they then come the nanosim?

Verizon activation - keep unlimited

I recently purchased the Moto X as a upgrade on one of the other lines on my account (tiered plan) with the intent on using it on my line (unlimited).
Should I activate it on the upgraded line (tiered) first then swap out the sim cards and use it on my line after?
Or
Should I just put in my current Sim card and I'm good to go. I know I'll have to cut my sim.
Just curious if Verizon wants to see that phone show up on the line it was purchased for.
Sent from my SCH-I535 using Tapatalk
GatorsUF said:
I recently purchased the Moto X as a upgrade on one of the other lines on my account (tiered plan) with the intent on using it on my line (unlimited).
Should I activate it on the upgraded line (tiered) first then swap out the sim cards and use it on my line after?
Or
Should I just put in my current Sim card and I'm good to go. I know I'll have to cut my sim.
Just curious if Verizon wants to see that phone show up on the line it was purchased for.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
It shouldn't matter, but it might show up as your line having a pending order until you activate that phone on the line it was purchased on, which would not let you make any other orders on that line until the order is "completed."
keep unlimited
i found a post on slickdeals about how to keep your unlimited. I ordered my phone through motomaker and used my own upgrade. when the phone came i took the sim out right away and cut it. put in my old sim and it was up and running with no issues. no activation needed and i still have my unlimited data
Now that is an interesting possibility. The Best Buy method has become unreliable at best (actually failed for me after 15 days), but perhaps using Moto Maker to order and not using the new SIM would indeed work. I would love confirmation if that works for other people too
Sent from my XT1096 using XDA Premium HD app
It will work fine if you pay full retail obviously.
If you want to upgrade you have to pick a new tiered plan before you can order. That is unless you have an extra line already on a tdp.
I paid full retail and it activated no problem using the new sim also. Which is fine because my old Sim didn't have the secured element or whatever so things like Isis cried no. Always used wallet anyway
cgalyon said:
Now that is an interesting possibility. The Best Buy method has become unreliable at best (actually failed for me after 15 days), but perhaps using Moto Maker to order and not using the new SIM would indeed work. I would love confirmation if that works for other people too
Sent from my XT1096 using XDA Premium HD app
Click to expand...
Click to collapse
What do you mean it failed after 15 days? I just received a new Moto X from MotoMaker and popped in my old SIM in place of the new one and I've had no problems. Please explain what happened after 15 days in your situation.
When I ordered a phone through Best Buy online, I put my old SIM into the phone after it arrived, and everything looked good (kept my UDP). 15 days later, my UDP vanished and I was on a 2GB TDP. I called Verizon, they were confused (because I had never selected the TDP) and tried to figure out what happened. Eventually they determined that Best Buy's system had automatically pushed through a change in my plan that day (exactly after the return window I suppose). They went ahead and changed it back to UDP for me. I consider myself surprisingly lucky that Verizon actually changed my plan back. They were surprised by Best Buy too.
Sent from my XT1096 using XDA Premium HD app

Getting Nano Sim from VZW?

Hello all. Though we know the N6 works on VZW and units are beginning to ship out, I am reading reports (android police)VZW may not activate new nano Sim cards for active subscribers because it wasn't bought from VZW.
Specifically, a phone purchased directly from Motorola is presenting issues.
As more Motorola units ship, has anyone had a problem? My current phone uses a micro Sim. Sure, I could cut it but am afraid I might screw it up.
Please share your experiences.
Sent from my XT1095 using XDA Free mobile app
If you can't get them to give you one, try one of these. I used one and it worked fine on previous phones.
http://www.amazon.com/Aerb-Cutter-S...sr=8-1&keywords=sim+cutter&pebp=1416322812135
hanano17 said:
If you can't get them to give you one, try one of these. I used one and it worked fine on previous phones.
http://www.amazon.com/Aerb-Cutter-S...sr=8-1&keywords=sim+cutter&pebp=1416322812135
Click to expand...
Click to collapse
Thanks I saw this on a droid life posting. True it is cheap but will only be used once and sit somewhere collecting dust. Lol. If I have to go that route then so be it.
I am more interested in hearing feedback on users experiences with a request of this type with VZW.
Sent from my XT1095 using XDA Free mobile app
I cut my micro SIM down to nano size and it was phenomenally simple to do. Ironically, the cut down nano works great, but the nano that I ordered last week from Verizon doesn't work at all.
hsj1906 said:
I
Ironically, the cut down nano works great, but the nano that I ordered last week from Verizon doesn't work at all.
Click to expand...
Click to collapse
Yeah other than perhaps not getting the nano from VZW and if you do, that is an issue being reported.
Sent from my XT1095 using XDA Free mobile app
I called Verizon support and said I ordered 2 new phones and need a new nano sim. They tried to get me to go to a store but I asked if they can ship me one and they are sending me 2, one for me and one for my wife no charge.
Castanoff said:
I called Verizon support and said I ordered 2 new phones and need a new nano sim. They tried to get me to go to a store but I asked if they can ship me one and they are sending me 2, one for me and one for my wife no charge.
Click to expand...
Click to collapse
Be curious to see if they work when you get them based on earlier poster's response. I hope by the time when my unit arrives VZW will be over this ridiculous stunt. I did order that Sim cutter BTW: I can't even draw a straight line let alone cut one!
Sent from my XT1095 using XDA Free mobile app
I wont be getting the phone till 12-9 from what it says on the Motorola site.
I went in 2 days ago. Asked about one and we talked for a few. He told me just come in next time and say i need a nano for my new Iphone i bought off a friend. They will deactivate my old sim and activate the new one. He said their is no charge for a sim. Just turn off your existing phone before walking in.
hsj1906 said:
I cut my micro SIM down to nano size and it was phenomenally simple to do. Ironically, the cut down nano works great, but the nano that I ordered last week from Verizon doesn't work at all.
Click to expand...
Click to collapse
The new one needs to be a 4ff nano SIM and it does not work because it needs to be activated and provisioned on your account. You call the number and give them your old phone imei and they activate the SIM. Then place it in the n6.
Sent from my HTC6500LVW using Tapatalk
I told them on the phone that I bought my wife a 2013 Moto X and that she needed a nano sim card for it and they sent it out right away.
When I received it, I used it as a template to cut down my wife's micro sim to a nano sim. It was easier that way.
My super duper cutter arrives today. When my phone arrives and if i screw up I can always get a new micro Sim and recut it instead of going through the VZW crap of trying to get a nano. The store is right down the street from me so not an issue.
Sent from my XT1095 using XDA Free mobile app
I ordered an adaptor kit from Amazon so I could activate the nano-sim in my Galaxy Nexus, as well as switch back between devices in case of any accident/problem. Didn't have any trouble getting the nano-sim from Verizon.
Hi Jerry, I recently purchased a new device that requires a NANO 4G LTE SIM Card 4FF. My current device uses a micro-sim. Can you send me a new NANO sim to my billing address?
Not sure if it matters, but the line for the device is **********. It was purchased off contract.
Jerry: I can definitely send you a nano-SIM. We also have them for free at our corporate run stores, but if mail is easier, my pleasure.
Jerry: What make / model phone did you get?
mail would be easier for me. I ordered a Nexus 6 from Motorola
Jerry: alright, no problem, let me see here
It's the same sim card as the droid Turbo
Jerry: perfect, thanks
Jerry: bringing up an order form right now
awesome, thanks Jerry
Jerry: For sure. Free shipping is two-day FedEx, but would arrive Monday. Is that okay?
yes, that's perfect
Jerry: Great. Can I have a good address for Monday FedEx, no signature required.
[address]
Jerry: cool, thanks, doing some data entry
Jerry: All set for Nano 4G LTE SIM 4FF to arrive on Monday. Order number is ******** You'll get email at the email address on file regarding the order and tracking number. It's always our goal in our chat department to fully resolve your concerns and to provide you with excellent customer service. Have I done that today?
absolutely, thanks again
Jerry: My pleasure. Thank you for chatting with me today and being a valued Verizon customer. In the future, you can also find us on Twitter at @VZWSupport. You can click on the "End Chat" button to end this chat. Have a great day.
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Yeah, I called last night and just said I wanted a nano sim, they shipped it out 2 day fedex shipping, for free. No problems, no questions, just said I needed a nano sim for a new phone.
micdawg12 said:
Yeah, I called last night and just said I wanted a nano sim, they shipped it out 2 day fedex shipping, for free. No problems, no questions, just said I needed a nano sim for a new phone.
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I'll try it then
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markwebb said:
I'll try it then
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I just called. They are shipping one out. They asked me what kind of phone and I said iPhone 6. Should be no problem right?
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markwebb said:
I'll try it then
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So I went to Verizon today to try and activate it and they told me that I needed to have a phone that used a nano sim to activate it, which means droid ultra, droid maxx, droid turbo, and the newest droid razr. No iPhone nano sims will work in it from what this rep told me. I have a friend with a droid ultra, so I'm gonna take him up to verizon and have them activate my sim in his phone and reboot it to fix the mm issues with my sim in it, and then move the sim over to the N6.
Big red is definitely not making this easy for us.
JJB
micdawg12 said:
No iPhone nano sims will work in it from what this rep told me.
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There is another thread on here as well as Droid Life saying it will work. I have an adapter so I can put it into my current Micro SD HTC one phone with adapter, activate it and then use the nano SIM in Nexus 6 according to the thread.
Edit::: I found out the iPhone 6 does not have NFC so Verizon is sending me a nano for the HTC m8 which will work. So, you are correct that technically an iPhone 6 won't work totally because of the NFC. Thanks for pointing that out!
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All Sims are the same. Don't worry about it
I went into a Verizon retail location today (Village At Orange - 1500 E Village Way, Ste 2205 Orange, CA 92865) and they were worthless.
I explained to the representative what I needed and they told me they couldn't do it unless I activated it in store. I explained that would be a pain, but that I did have an adapter and was willing if need be. They said fine.
The representative then went over to a table with me and said that my device (Note 3) was not a nano sim device. I explained again that I had an adapter and he said there was nothing he could do. I asked if he could call someone and he told me he wouldn't. I then asked for the manager's card.
On my way home I called Verizon and they're sending a card out. It'll get here Monday. If my phone beats the sim I'll just trim my current one down. I'm disgusted at the service I received at the store. The representative acted like he couldn't care less. Really, really frustrating.

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