[Q] Cannot activate Moto X - Moto X Q&A

How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.

lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
I went to activate online and the IMEI number they had listed for me didn't match the one I had on my new phone so I had to call. For some reason it took a little while. They asked me if I had done a "cross upgrade" I said no, was put on hold a few minutes and when the lady came back to the phone it was done.
I think I was on the phone with AT&T about 20 minutes.

We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4

herzzreh said:
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.

It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4

murso74 said:
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
Click to expand...
Click to collapse
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.

gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
Possibly because you can't have 2 sims related to the same number and I doubt many people would want to go phoneless for 4 days as a requirement.
lskeys said:
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
Click to expand...
Click to collapse
AT&T sales people are the worst and have no idea what they're talking about most times because they just get the specs and told what to sell more of. I'm pretty sure ATT wanted the exclusive to try and get away from AT&Apple sterostype

OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4

herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.

I'm moving from verizon...
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
Everyone,
I recently purchased the MOTO X as part of a new ATT plan, but want to be able to move my phone number over in order to avoid any convenience. I am told that it has to be done in store and then I was told that it had to be done over the phone. Noone knows how the hell to set this system up, but has anyone else had a similar experience with PORTING their phone over as well as the overall upgrade process or have they just been terrible in general.

gunnyman said:
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
Click to expand...
Click to collapse
Ask them not to activate it. Tmo always complied.

herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
That is too simplistic for at&t apple. They do not have the same nano sims here at this at&t store. They got an email in their updates that the new sims will come next week.

Well, today call Motorola. Nothing happened on their part. Asked for a RMA, he gives me an at&t number. The rep on the phone tried to activate it. Said the sim card has been activated. I had another sims card from at&t store yesterday. It had been activated also. So, she will overnight me(supposedly) sim I can use. When I got off work today, I decided to stop by the at&t store. One on the managers was helping me and the he said something about getting a memo that the nano sims the had was not the right kind. Suppose to be a little smaller. They will get some next week. Just don't know whet to believe. I inquired when my 14 day return windows starts? The day the phone ships was the answer. That was Tuesday. With the Labor Day Weekend coming, look like a week will pass before I can even use the phone. Then just one week to decide if I want to keep it. THIS IS CRAZY.

I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:

Rask40 said:
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
Click to expand...
Click to collapse
Was this ATT or Moto?

ShamanicEnzan said:
Was this ATT or Moto?
Click to expand...
Click to collapse
AT&T.

Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.

lskeys said:
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
Click to expand...
Click to collapse
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.

qnet said:
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
Click to expand...
Click to collapse
I do not know what the problem was with activation. So, I sent the phone back. Once they get the phone, Motorola will send me a code to reorder..

Related

Sprint Users are out of luck until Nov 8th

UPDATE: At this time Sprint won't activate 32GB N5s, 16GB OKAY.
They won't activate until their launch date, that is if they will even activate play store bought phones at that date.
Thankfully I picked up a tmo pre paid sim so I can use it now.
Screw you Sprint. Please contact customer service and email Sprint exec offices, the more they hear from us the better.
Their willingness to send me a USIM card for free for my Nexus 5 leads me to believe they will activate them.
[07:43:37 PM] me: And to confirm its for the new Nexus 5 please.
[07:43:53 PM] Sprint: Yes, that is what I have.
[07:44:02 PM] me: Ok thank you
[07:44:50 PM] Sprint.: You are welcome, I am almost complete. I have placed the order. Your expected delivery date is....
Now the 8th that might be another story.... I'll have both the card and phone tomorrow, hopefully.
I am on the phone with them now. They seem to be doing it but we are not done yet. The local sprint store was 0 help as they do not stock the Sim cards.
Untrue I got mine activated. But I used the sim from my note 3. And I ordered a sim online.
Sent from my Nexus 5 using Tapatalk
laestrella said:
Untrue I got mine activated. But I used the sim from my note 3. And I ordered a sim online.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
^ Bragger
Did you do it thru the Sprint website? To activate.
Really.... because they flat out said they cant do it period since the N5 isnt in their system.
It's Sprint, if you've been a customer long then you should know YMMV, and you are almost always required to call back multiple times to yield results. While Sprint support has GREATLY improved, it usually takes a few attempts before you reach a technically inclined, competent, and willing representative. IMO and in my experience. :good:
wow, if this is true and they won't activate my phone in store i'll be paying my ETF on the spot to clear my old phone's ESN. (which truthfully is the only reason i wanted to activate the new phone anyway, so i could sell my iPhone to pay for the ETF to go to T-Mobile)
i am not a bit surprised, and won't be surprised if they tell me the same thing tomorrow. ridiculous.
I went through the hole process.
Dear Ben Cantrell,
Thank you for contacting Sprint. It was my pleasure serving you today. We’re so happy you picked us, now we want to make sure you’re happy with this experience.
• Equipment Order: Your order request for a SIM Card and your order number is xxxx-xxx-xxxxxx
Sincerely,
Kimberly
(23726213qk060145xxx)
Click to expand...
Click to collapse
I called 1-888-226-7212 and selected option 2. That got me through to some one in BusinessECare24. I told her the issue and she was super helpful. She even said she would give me a follow up call after my SIM arrives and make sure i didn't have any other issues.
---------- Post added at 07:08 PM ---------- Previous post was at 07:06 PM ----------
BamAlmighty said:
Really.... because they flat out said they cant do it period since the N5 isnt in their system.
Click to expand...
Click to collapse
The first person i talked to said the same thing. I called around and got in touch with others and got it figured out.
---------- Post added at 07:10 PM ---------- Previous post was at 07:08 PM ----------
lolcopter said:
wow, if this is true and they won't activate my phone in store i'll be paying my ETF on the spot to clear my old phone's ESN. (which truthfully is the only reason i wanted to activate the new phone anyway, so i could sell my iPhone to pay for the ETF to go to T-Mobile)
i am not a bit surprised, and won't be surprised if they tell me the same thing tomorrow. ridiculous.
Click to expand...
Click to collapse
They cant activate them in stores at all as the stores don't stock the SIM cards. They come with the phones that require them. Per the person i spoke with the stores that will be receiving the Nexus 5 will receive a SIM to go with it.
ricersniper said:
They cant activate them in stores at all as the stores don't stock the SIM cards. They come with the phones that require them. Per the person i spoke with the stores that will be receiving the Nexus 5 will receive a SIM to go with it.
Click to expand...
Click to collapse
thanks, good to know. sucks for sprint, looks like i'll just go to the t-mobile store then instead of waiting X number of days for a sim card.
kind of annoying i'll have to wait for my ETF nonsense to settle until my ESN on the old phone clears, but oh well. hello, LTE
ricersniper said:
I went through the hole process.
I called 1-888-226-7212 and selected option 2. That got me through to some one in BusinessECare24. I told her the issue and she was super helpful. She even said she would give me a follow up call after my SIM arrives and make sure i didn't have any other issues.
---------- Post added at 07:08 PM ---------- Previous post was at 07:06 PM ----------
The first person i talked to said the same thing. I called around and got in touch with others and got it figured out.
---------- Post added at 07:10 PM ---------- Previous post was at 07:08 PM ----------
They cant activate them in stores at all as the stores don't stock the SIM cards. They come with the phones that require them. Per the person i spoke with the stores that will be receiving the Nexus 5 will receive a SIM to go with it.
Click to expand...
Click to collapse
So this needs to be handled online or by phone if we purchased from the play store? Ugh I'm more inclined to switch as each day passes...
Sent from my SPH-D710 using XDA Premium 4 mobile app
http://productforums.google.com/forum/#!topic/nexus/pWGKq9bZfB4[1-25-true]
Yup, just got back from a Sprint store and they seemed clueless about it, didn't have any SIM cards. So now I'm at a bar to watch the Bears game and tethering my Nexus 5 to my Evo 3D, heh.
mattcoz said:
Yup, just got back from a Sprint store and they seemed clueless about it, didn't have any SIM cards. So now I'm at a bar to watch the Bears game and tethering my Nexus 5 to my Evo 3D, heh.
Click to expand...
Click to collapse
thanks man, good to know. just saved me an hour or so tomorrow morning :good:
Did anyone get their nexus directly from the sprint store? I called them Friday morning to order mine
Sent from my SPH-D710 using xda app-developers app
just use the online activation
lolcopter said:
thanks, good to know. sucks for sprint, looks like i'll just go to the t-mobile store then instead of waiting X number of days for a sim card.
kind of annoying i'll have to wait for my ETF nonsense to settle until my ESN on the old phone clears, but oh well. hello, LTE
Click to expand...
Click to collapse
They overnighted me mine for free. I am cont complaining.
They better get this fixed. I'd like to know who the Sprint spokesman was that said Google Play customers would have "no problem" activating their phones on Sprints networks. Get the the 32GB IMEI in the system.
Sent from my SPH-L710 using XDA Premium 4 mobile app
cephaus said:
Did anyone get their nexus directly from the sprint store? I called them Friday morning to order mine
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
They wont have them available until the 8th. As of today the stores i have spoken with they haven't received any yet. They are expecting them tomorrow through the 7th.
got my 16GB nexus 5 that i ordered from the play store activated on sprint today, i started at sprint.com and had to finish the activation process in an online chat with a rep, I am also a sprint employee for any others wondering if you can activate one before it is available for ewd lines, i used a SIM card from a galaxy S4 that was returned to my store that worked fine

MotoMaker - Which carrier?

Hello, I hardbricked my previous Moto X and Motorola is exchanging it. They gave me a redemption code so I can customize a new Moto X and get it for free. My previous one was with Verizon with a 2 year contract. I haven't paid Verizon anything and haven't activated the previous Moto X for them neither. Should I get the Unlocked GSM Moto X from Moto Maker? Or should I get Verizon again since I did get the previous one with a 2 year contract? I'm asking because I dont want Verizon to charge me the $350 for leaving contract. Or will they?
I do plan on rooting
If you're on Verizon, your only choice is either the Verizon one or the Verizon Developer Edition.
Since I never activated the phone before return/exchange, will I still be paying monthly for Verizon? They don't have my phone's IMEI or ESN or anything.
If you have an active plan with them right now, yeah. They don't care if your phone is working or not. They're still gonna charge you. If you're a new customer and you don't want to use their service, call and cancel and tell them you're returning the phone to Motorola (or listen for their instructions).
Sent from my SGH-i337 using Tapatalk
I called Verizon and they said that there's no account in their system because I never activated service. They still will charge?
HeresOtis said:
I called Verizon and they said that there's no account in their system because I never activated service. They still will charge?
Click to expand...
Click to collapse
I'm so confused. You bought the phone but didn't sign a contract? Then you have nothing to worry about. If you don't want to use Verizon, return it to Motorola and call it a day. After that you can order any model you want (if they let you).
Sent from my SGH-i337 using Tapatalk
I did sign for 2 year contract but didn't activate service.
HeresOtis said:
I did sign for 2 year contract but didn't activate service.
Click to expand...
Click to collapse
If you're a new customer or just signed a new contract, it sounds like you're within the period to return the phone and cancel. Just ask them what they need.

2014 Verizon Moto x on Straight Talk / ATT..How Is It?

I'm thinking about buying a 2014 Verizon Model Moto X and using it on Straight/ATT.
I know it wouldn't get LTE. But I think it will still make calls, text and get hspa, but I'm not 100% sure.
So my question is have anyone else been using their Vzw Moto X on Straight Talk / ATT and if so, how has it been...service wise?
Just curious why not get a Pure edition? I used pure on St att, LTE, everything worked perfectly.
mario24601 said:
Just curious why not get a Pure edition? I used pure on St att, LTE, everything worked perfectly.
Click to expand...
Click to collapse
Because the person is selling it to me for $280.
But after I opened this thread, I texted the individual and told them that not only was I gonna call Verizon to verify the phone isn't blacklisted etc, I was also gonna pop my sim into the phone to make sure it actually works with ST.
I checked the imei of a Sprint iPhone 6 last week on Swappa and it came back clean and ready for activation. However when I contacted Sprint (which I did twice for the same phone) they told me the phone was reported stolen. So I don't go by what Swappa results are anymore.
But anyways, he refused to let me put my sim in...and all of a sudden said he had another buyer...smh
Wow yeah steer clear of shady sellers. Remember you can get student discount for Pure.
mario24601 said:
Wow yeah steer clear of shady sellers. Remember you can get student discount for Pure.
Click to expand...
Click to collapse
Yup...I know. It's just that I'm in the process if moving and I thought that was a good deal. But when something is to good to be true, something is most likely shady...

[Q] Help with nexus 6 (several questions) (tmobile to Verizon)

After attempting to buy from 3 retail tmobile stores (who wouldn't sell me the phone without a plan) I ordered my nexus 6 via the phone. Several retail workers and customer support agents on the phone have told me I need to keep service on my phone for 45days to get the unlock code from them. Currently awaiting delivery (back ordered )
What happens if I don't wait for the unlock code And I just insert my Verizon sim?
The tmobile nexus 6 is suppousedly the same as the Unlocked GP nexus 6, so what exactly is unlocked?
I'm coming from a note 4 (my note 4 lags a lot more than everyone else and I can't take it anymore, couldn't figure out the cause)
will the nexus 6 have multi windows at all?
Also how do you use the notifications on this (I played with a 2013 moto x, is it the same?)
Sorry for all the question and thanks in advance for any help.
I just bought the phone from T-Mobile with their cheapest plan Wednesday and I'm canceling them today. From what I've been Reading I shouldn't have to pay anything for the plan. I haven't used it at all and just popped my Verizon Sim card right away.
GreeleyXda said:
After attempting to buy from 3 retail tmobile stores (who wouldn't sell me the phone without a plan) I ordered my nexus 6 via the phone. Several retail workers and customer support agents on the phone have told me I need to keep service on my phone for 45days to get the unlock code from them. Currently awaiting delivery (back ordered )
What happens if I don't wait for the unlock code And I just insert my Verizon sim?
The tmobile nexus 6 is suppousedly the same as the Unlocked GP nexus 6, so what exactly is unlocked?
I'm coming from a note 4 (my note 4 lags a lot more than everyone else and I can't take it anymore, couldn't figure out the cause)
will the nexus 6 have multi windows at all?
Also how do you use the notifications on this (I played with a 2013 moto x, is it the same?)
Sorry for all the question and thanks in advance for any help.
Click to expand...
Click to collapse
tmobile n6 is not sim locked, most tmo employees dont know the right answers.
simms22 said:
tmobile n6 is not sim locked, most tmo employees dont know the right answers.
Click to expand...
Click to collapse
Suppousing i got the 45day unlock code, what would it do then lol if its not sim locked?
GreeleyXda said:
Suppousing i got the 45day unlock code, what would it do then lol if its not sim locked?
Click to expand...
Click to collapse
nothing, except youll have a code that does absolutely nothing. i bought my n6, n5, and n4 via tmobile. they have never ever sim locked a nexus, never. its exactly the same n6 that you can buy at the play store.
simms22 said:
nothing, except youll have a code that does absolutely nothing. i bought my n6, n5, and n4 via tmobile. they have never ever sim locked a nexus, never. its exactly the same n6 that you can buy at the play store.
Click to expand...
Click to collapse
Thank you, you pretty much saved me 45 days of phone bill payment.
Im assuming if i dont activate the tmobile sim, i can cancel/not have any charges.
I prev had the z1s with them for like a month and canceled due to their poor customer service , surprised they let me sign up again. (Then again theyre the ones who wanted me to sign up, i just wanted to buy the phone outright and use it on my unlimted data verizon line)
T-Mo Nexus 6 on VZW
OK, so I see that the T-Mo Nexus 6 works fine on VZW, however I see that all of you said you bought it outright, how about buying subsidized? Will it work if on VZW then, since the phone is getting activated, will it lock it to work only on T-Mo? Thanks for the help in advanced!
tolucafreak said:
OK, so I see that the T-Mo Nexus 6 works fine on VZW, however I see that all of you said you bought it outright, how about buying subsidized? Will it work if on VZW then, since the phone is getting activated, will it lock it to work only on T-Mo? Thanks for the help in advanced!
Click to expand...
Click to collapse
As stated above T-Mobile doesn't sim lock phones.... They also don't subsidize phones because they are the "uncarrier" so it will work if you pop the Verizon sim in assuming you have a bank sim ready to go.
As what others have said, T-Mobile doesn't lock the phones.
AT&T and Sprint are on a different story, AT&T I've heard locked their phones via carrier.
Sprint doesn't lock their phones but some people have reported buying them from Amazon have carrier locked so be careful on that.
T-Mobile will however make you stay with them for one month (I believe) before you can cancel. If you cancel, your EIP balance is due. If you pay outright, you'll still have to stick with them for a month. At least thats my understanding of it.
U.S. Cellular also sells the phone now but I'm not sure about their policy.
I just bought a white 64gb off swappa, anything in particular to check for? (My tmobile one is backordered).
Pretty sure i overpayed, but as long as the phone is like new i'll be happy.
GreeleyXda said:
I just bought a white 64gb off swappa, anything in particular to check for? (My tmobile one is backordered).
Pretty sure i overpayed, but as long as the phone is like new i'll be happy.
Click to expand...
Click to collapse
Check the imei of course to see if it has been reported stolen etc or if the user has paid off the financing if it is financed.
Sent from my Nexus 6 using Tapatalk
Swappa pre-checked it, ill check it the imei again when i receive the phone
Its a 64gb CW with an extra turbo charger, dBrand skin, and a qi wireless charger. And it has the one year manufacture warranty.
http://swappa.s3.amazonaws.com/listings/GCM288/images/HwOwxHlg_small.jpg
I (over)paid $910 ($900 + $10 swappa charge) and its my first swappa purchase so hope all goes well.
Double checked my tmobile order and its not arriving till 1/19/15-2/2/15. And i havent seen any avail 64gb on moto or the GP store
GreeleyXda said:
Swappa pre-checked it, ill check it the imei again when i receive the phone
Its a 64gb CW with an extra turbo charger, dBrand skin, and a qi wireless charger. And it has the one year manufacture warranty.
http://swappa.s3.amazonaws.com/listings/GCM288/images/HwOwxHlg_small.jpg
I (over)paid $910 ($900 + $10 swappa charge) and its my first swappa purchase so hope all goes well.
Double checked my tmobile order and its not arriving till 1/19/15-2/2/15. And i havent seen any avail 64gb on moto or the GP store
Click to expand...
Click to collapse
Wow.... I would have definitely waited a bit longer than pay that much for a phone.
Theres availability, you just need to stick around for them. Have a auto refresh script that alerts you when its available. They randomly add them in stock.
zephiK said:
Wow.... I would have definitely waited a bit longer than pay that much for a phone.
Theres availability, you just need to stick around for them. Have a auto refresh script that alerts you when its available. They randomly add them in stock.
Click to expand...
Click to collapse
Ive tried that, they always sell out after its in my cart. Motorola had alot of stock earlier of the 32gbs, but i need 64 (currently have 32gb phone + 64gb card at about 75% full)
New Rising said:
I just bought the phone from T-Mobile with their cheapest plan Wednesday and I'm canceling them today. From what I've been Reading I shouldn't have to pay anything for the plan. I haven't used it at all and just popped my Verizon Sim card right away.
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Click to collapse
Glad I caught this thread. Few questions to get clarification:
Assuming I buy the N6 from T-Mobile (subsidized or not) - what is their cancellation policy? Someone mentioned 45 day scenario where you can cancel without penalty? Is that true?
Thanks!
jn1520 said:
Glad I caught this thread. Few questions to get clarification:
Assuming I buy the N6 from T-Mobile (subsidized or not) - what is their cancellation policy? Someone mentioned 45 day scenario where you can cancel without penalty? Is that true?
Thanks!
Click to expand...
Click to collapse
They dont do contracts. Just dont activate their sim and call them up saying you want to cancel.
If youre looking for a 32g id recomend buying off motorola.

Verizon Re-activation issues after Plan change.

So like everyone else, I bought my Nexus Carrier Free online and just popped in my sim from my M8 and it worked.......up until 30 mins ago when I called in to make a plan change. For some reason, I could not make a plan change online so I had to call in. They recognized that my phone was not a VZW phone and I believe took it off the account to make the plan change.
Now it pops up with a message that says Sign into Verizon wireless, and your Device can not be activated. Not sure what to do at this point.
I have already tried restarting the phone and no luck. I think if I pop my sim in my old M8 it might work but I am stuck at work and cant access it until I am off. Any ideas?
eljoker402 said:
So like everyone else, I bought my Nexus Carrier Free online and just popped in my sim from my M8 and it worked.......up until 30 mins ago when I called in to make a plan change. For some reason, I could not make a plan change online so I had to call in. They recognized that my phone was not a VZW phone and I believe took it off the account to make the plan change.
Now it pops up with a message that says Sign into Verizon wireless, and your Device can not be activated. Not sure what to do at this point.
I have already tried restarting the phone and no luck. I think if I pop my sim in my old M8 it might work but I am stuck at work and cant access it until I am off. Any ideas?
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Click to collapse
You can't make plan changes with a non-Verizon device tied to your account. They probably moved the sim to make the changes. If you're lucky you can reactivate the sim in your M8 but I'd bet you're going to have to get a new sim. Next time just take the sim out of your Nexus, put it in the M8, make your plan changes, and then switch back. I've done this a few times with an old Moto X.
That's what I figured. Well as long as they don't block my Nexus from network access, I should be alright. I hope at least. I wait till I get home and keep my fingers crossed.
Glad I saw this. I will be making a plan change before swapping to the nexus when it arrives
UPDATE. NEEDED TO ACTIVATE MY OLD PHONE WITH NEW SIM. If you want to make a plan change, pop your sim into your old phone, make the change, then into the Nexus,
I have an major issue, I don't have a Verizon device to use to activate my Sim on my nexus 6. I have service already but my Sim got damaged and the device I used to activate my Sim card the Sim card port is damaged,which is preventing my new Sim activation. I don't know anyone with a Verizon device I can use to activate the new Sim. Guess I'll just cancel my vzw service. I can't win for loosing.
mwebb34 said:
I have an major issue, I don't have a Verizon device to use to activate my Sim on my nexus 6. I have service already but my Sim got damaged and the device I used to activate my Sim card the Sim card port is damaged,which is preventing my new Sim activation. I don't know anyone with a Verizon device I can use to activate the new Sim. Guess I'll just cancel my vzw service. I can't win for loosing.
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Click to collapse
Thats wierd for my store they know me as the rooter (hence the name), and when they see me coming in. I bring in my nexus 6, and the sales rep just takes one of their in store phones activate the sim that way and then i pop it in the nexus 6. Done that twice now with no problems.
@mwebb34
Did you read this thread > http://forum.xda-developers.com/nexus-6/general/how-to-verizon-nano-sim-nexus-6-t2944308
the_rooter said:
Thats wierd for my store they know me as the rooter (hence the name), and when they see me coming in. I bring in my nexus 6, and the sales rep just takes one of their in store phones activate the sim that way and then i pop it in the nexus 6. Done that twice now with no problems.
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Click to collapse
My retail Verizon store reps are a bunch of stupid ****in **** suckers, I'm solo pissed
---------- Post added at 02:26 PM ---------- Previous post was at 02:24 PM ----------
cam30era said:
@mwebb34
Did you read this thread > http://forum.xda-developers.com/nexus-6/general/how-to-verizon-nano-sim-nexus-6-t2944308
Click to expand...
Click to collapse
Yeah I already know how to do that. That's not my issue. I don't have a device to activate my new micro Sim card.
mwebb34 said:
My retail Verizon store reps are a bunch of stupid ****in **** suckers, I'm solo pissed
---------- Post added at 02:26 PM ---------- Previous post was at 02:24 PM ----------
Yeah I already know how to do that. That's not my issue. I don't have a device to activate my new micro Sim card.
Click to expand...
Click to collapse
That was my issue in the thread referenced - after failing to get beyond the website, people on the phone (including Tech Support) and people in the store, I obtained someone's Moto X in order to activate the nano SIM on my line and then swapped it to the Nexus 6. The other option was to wait until Verizon recognizes the phone (hopefully soon), but I decided to do it early because their SIM activation process is more of a hassle than it needs to be and wanted to thwart Verizons controls, in just this little way .
And yet, some folks - especially towards the current end of that topic - have been saying that they found friendly and helpful Representatives who helped them activate directly with the Nexus 6. I don't know how that was accomplished due to the system checks in place, though.
Finding someone who can lend a phone just to activate the SIM on your line might be a consideration.
- ooofest
ooofest said:
That was my issue in the thread referenced - after failing to get beyond the website, people on the phone (including Tech Support) and people in the store, I obtained someone's Moto X in order to activate the nano SIM on my line and then swapped it to the Nexus 6. The other option was to wait until Verizon recognizes the phone (hopefully soon), but I decided to do it early because their SIM activation process is more of a hassle than it needs to be and wanted to thwart Verizons controls, in just this little way .
And yet, some folks - especially towards the current end of that topic - have been saying that they found friendly and helpful Representatives who helped them activate directly with the Nexus 6. I don't know how that was accomplished due to the system checks in place, though.
Finding someone who can lend a phone just to activate the SIM on your line might be a consideration.
- ooofest
Click to expand...
Click to collapse
Iv asked everyone that I know if they had a Verizon 4g unactivated phone I could use to activate my Sim with and no luck. Just to be sure the phone that I need to borrow needs to be unactivated meaning if its already activated then it won't work right?
mwebb34 said:
Iv asked everyone that I know if they had a Verizon 4g unactivated phone I could use to activate my Sim with and no luck. Just to be sure the phone that I need to borrow needs to be unactivated meaning if its already activated then it won't work right?
Click to expand...
Click to collapse
Hm, someone else might know better than I would, but I've moved phones temporarily off an active line - replacing them with an older 3G backup phone with completely different SIM - in order to use the newly freed phone to activate my new SIM on another line on behalf of a different phone. Then I just reactivate the 4G phone back on its original line after putting its original SIM back in.
For the Nexus 6, I still have the Moto X on hand from the nano SIM activation and it no longer shows up in my account for the line - instead, I get that "unrecognized" phone message from Verizon with no picture. For all I know, this Moto X is no longer considered active on my line or in this account, so might work for your line activation purposes if you're in the NY metro region, actually. PM if interested.
- ooofest
ooofest said:
Hm, someone else might know better than I would, but I've moved phones temporarily off an active line - replacing them with an older 3G backup phone with completely different SIM - in order to use the newly freed phone to activate my new SIM on another line on behalf of a different phone. Then I just reactivate the 4G phone back on its original line after putting its original SIM back in.
For the Nexus 6, I still have the Moto X on hand from the nano SIM activation and it no longer shows up in my account for the line - instead, I get that "unrecognized" phone message from Verizon with no picture. For all I know, this Moto X is no longer considered active on my line or in this account, so might work for your line activation purposes if you're in the NY metro region, actually. PM if interested.
- ooofest
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Click to collapse
I live in KY,I really do appreciate the offer I would take u up on it if I lived close by were I could meet up with ya and activate my Sim then hand you back the device. It will probably take me a week or so to activate a Sim because my local Verizon store reps are assholes.
---------- Post added at 04:54 PM ---------- Previous post was at 04:52 PM ----------
cam30era said:
@mwebb34
Did you read this thread > http://forum.xda-developers.com/nexus-6/general/how-to-verizon-nano-sim-nexus-6-t2944308
Click to expand...
Click to collapse
Iv seen that thread already. Thank you though for trying to help I appreciate it very much.
Finally got my nexus activated. I had to go to Walmart and buy a 4g prepaid LG transpyer I then used my imei from my old note 2. I'm now gonna return the LG to Walmart and get my 80$ back.
Same Issue Today
My finance saw Verizon cutting the data plan by $10's so she jumped on it and kicked my phone off the Verizon network in the process. Had to go to the Verizon store and get the guy to grab a return phone, program said SIM and pop it into a phone. Too bad my backup phone doesn't take the small SIMS...

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