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I have searched the Forums and I have seen this issue addressed but I haven't found any advice that will help in my particular case. I purchased a Nexus One with Froyo 2.2 used off Ebay. I had read reviews, watched videos, checked specs, and thought this was the phone I wanted. I paid $500. It arrived in good condition and at first I thought I had made the right move. It wasn't long before I discovered the Touchscreen issue and started turning up posts validating my concerns. I have found that if I turn, tilt, angle, or otherwise reposition my phone, the touchscreen does eventually work without a reboot. Toggling the power button does not work for me, nor did removing and reseating the battery. Since I did not buy the phone new I have no warranty. It is not clear to me whether or not this can even be repaired - some posts seem to indicate that not all Nexus One phones have this issue - some indicate that all do. I don't know if I've just thrown $500 out the window or if I have some options. I own two businesses and am a heavy phone user. I need a phone that works all the time and I can't afford to miss calls because the slider won't slide. Sadly one of my businesses is failing and eating up every cent of profit from the other, so money is a huge issue for me.
Please don't accuse me of not searching the forums - I have. Regardless, I still do not know what to do. Is this phone fixable? Can someone please direct me?
Thanks,
A very sad and disappointed Susan
There are 2 different touch screen issues. Which one are you having?
1) The presses register lower than needed, so you miss the correct point where you wanted to press. Plagues all N1s, seems to be reduced by the newest radio (Korean 5.12) for whatever reason, pressing power button twice (once for sleep and once for wake again) cures it, always.
2) Touch screen becomes completely unresponsive, sometimes screen doesn't turn off or doesn't turn on. It might be the failure that I'm checking right now. Didn't confirm it completely yet, but looks like latest kernels (I tested intersectRaven's 20101025_XXXX one) cure it. Tested with CM6.1.0-RC1 on friend's Nexus that would hang several times a day when using stock FRG83 (I can't test myself, can't bring my Nexus to hang, succeeded only once).
Warranty
I've read on these forums that the 1 year warranty on Nexus One is on the phone not the purchaser, you might want to contact HTC and see if your device is still under warranty. Its a PIA but the turn around time for most people including myself is really quick, here's hoping its less than a year old!!
There aren't any N1s over a year old.
FYI.
I have never had any touchscreen trouble with my N1, I ordered mine during the N1 launch event as soon as the website was up so its a pretty early one.
I've had loads of problem with the capacitive buttons though.
I _have_ had my N1's screen _seem_ unresponsive, but in each case I've been able to connect adb and see that in actual fact the framework was locked in mid-crash (and that's only happened to me maybe 5 times since I've had it, ignoring when I've been running Cyanogenmod nightlies )
Hey, I heard that installing CM6 fixes it for a lot of people, I wouldn't know from experience though, because I installed CM6 before even turning the phone on when I got it =)
Durkbeef said:
Hey, I heard that installing CM6 fixes it for a lot of people, I wouldn't know from experience though, because I installed CM6 before even turning the phone on when I got it =)
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Nope. the touchscreen issue is still there but it really does not bother me. It only crops up once in a blue moon.
Make sure your not accidentally touching any part of the screen when you slide to answer. The slide will not register if your palm is touching the glass.
If your CPU is 100% used the same thing can happen.
Paying 93% of the retail cost don't seem like a good deal for a used phone. (its 535+25+tax from google)
britoso said:
Make sure your not accidentally touching any part of the screen when you slide to answer. The slide will not register if your palm is touching the glass.
If your CPU is 100% used the same thing can happen.
Paying 93% of the retail cost don't seem like a good deal for a used phone. (its 535+25+tax from google)
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Click to collapse
In CA, Mine was $580 total - shipped. That's only 86%
Seeing as tax for me within CA was 53 dollars (10% ugh ), total for the "DEV" phone today would have been 613 dollars. A N1 for 500 bucks even is 81%, not 93%
Installing a custom ROM fixed the problem for me. I have never used CM6, but I don't have the problem with either Enomther's or MIUI. I recommend you try both!
unknownrebelx said:
In CA, Mine was $580 total - shipped. That's only 86%
Seeing as tax for me within CA was 53 dollars (10% ugh ), total for the "DEV" phone today would have been 613 dollars. A N1 for 500 bucks even is 81%, not 93%
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Click to collapse
$500 is 93% of $535 since you're not playing tax at ebay anyway. Shipping is free from google.
Thank you so Much
I have been traveling on business and until now have not had a chance to read all your answers and reply. I have the 2nd problem described, that the screen becomes completely responsive. Sometimes it helps to turn the phone from portrait to landscape, but sometimes not. I have to admit that while I thought that turning it off and on again did not work, I am now finding that it does usually fix the problem.
As far as buying it used, I would have preferred to buy it new, but when I tried the Google site announced that Google was no longer selling the phone. Anyplace else I found it new, the price was close to $700.
At any rate, now I have some options to try. I'm not sure how to install a new ROM but I am sure the instructions are here somewhere and I will search for them. When I bought it, it already had Froyo 2.2 installed by the previous owner.
I will also contact HTC with the IMEI number to see if it is still under warranty.
You all have given me such great advice that I have a lot more research to do. I'm exhausted tonight having just returned from my trip but I will be researching and hopefully attempting the ROM update over the weekend. Stay tuned.
Susan
As in earlier post, there aren't any N1's over a year old. As long as your water strips and void stickers are intact you should be good.
Sent from my Nexus One using XDA App
I have a fairly new n1 (EU vodafone shipped with FRF91)
I had some touchscreen errors before on cyanogenmod 6.1rc1 with their kernel
With intersects ravens kernel (2.6.35.7_AVS-CM_BFS_20101104_2252) it seems fixed
Thought I'd share my story with you all in hopes that some of you may have had similar problems I've had with the Droid 3, perhaps in an effort to give me hope that one day I'll receive one that isn't shot to hell in some way shape or form.
1.) Brand-new, upgraded from the Droid 2 around the first week of August. This one lasted about a month before the slider just gave out and became so loose that it would open up by itself if I held the phone horizontally. No case was used on it prior, so I'm not sure what caused this. Never dropped it either (I baby the hell out of my phones).
2.) Replacement came in, no big deal. Attempted to slide it open right out of the box. Guess what? Wouldn't budge. Literally jammed shut. Sent it back the same day.
3.) Boot-looping from hell and 3G drop all the time in places where I should have full reception (i.e., my house). 5.6.890 was not released at this time.
4.) - 7.) Every single one had a completely jacked up sliding mechanism that would either squeek, crack, scratch, jam, or completely tear apart the left plastic portion next to the keyboard within just 5-10 slides. Unacceptable. 1 or 2 of these (lost count) also loved to boot-loop for no apparent reason. Mind you, I tried every trick in the book. Tried never installing ANY apps, tried replacing the extended battery with the stock one, tried replacing the SD-card with a different one, and hard-resetted several times. To no avail.
8.) Replacement #8. 5.6.890 is released, no more boot-looping it seems, but this one has a vibrating mechanism from hell. Whenever it would vibrate, it would sound like electricity. Haptic feedback on it felt like voltage. Unacceptable.
9.) Just received replacement #9 today. This <MAY> be a stupid thing to complain about, but wherever I press on the phone, the damn thing squeeks like it's falling apart. Press the home button ever so slightly...*squeek.* Press the back button...*rattle*. Wipe the phone down with a cloth...*rattle rattle crackle crackle squeek squeek squeeeeeeeeek*. No matter how little pressure I use, it squeeks as if its falling apart. The sliding mechanism, however, feels solid and amazing on this one. Clicks and holds tight, but OH MY GOD IS SQUEEKS AND RATTLES SO MUCH. Never had/heard this problem on the other 8 replacements.
Someone shoot me =/
Also, none of these problems arose post-root nor did I root any of the ones I owned. I have rooted my brothers and I'm currently using his to text out new ROMs and such....but it's freaking annoying. I want my own to play with and flash.
Does anyone else have weird problems? I may be a little OCD when it comes to stuff like this, but I sure as hell didn't pay 230 dollars for a boot-looping/voltage vibrating/3g dropping/SQUEEKING phone.
...does anyone else's "squeek" or "rattle" when the press down on the bottom-right or top-right corners of the phone when it's closed?
I have 2 DROID 3 have not had any issues with them. Have had them for 12 weeks now still solid
Sent from my DROID3 using xda premium
Also on 9th Droid 3
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
Man, sounds like you got stuck getting all the bad batch phones = / I'm really rough on my phone, and I've had none of these problems. Hopefully you can get a good one, cuz this phone is quite fantastic once rooted and rom'd. The only complaint I've ever had was the weak stock battery life, but even that isn't that bad since I've modded it.
sent from my MONSTERDroid3 from the XDA app
Yea that's what I'm thinking...I just got a really bad batch. I want to finally be able to keep just one and ROM it ASAP. Ughhhh
ajhallx said:
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
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You've replaced it just as many times as well huh? That's crazy.
the same thing happened with my droid x they all sucked they acutely had to send me a brand new one still in the box ....to fix the issues i was having ... lets just say thank God Verizon not selling cars there 100 point inspection test dosent work very well .. every time i call vzw they insure me it was put to the test i say well some one must of been blind because there is a light shining throw the screen when i just put the battery in it lol
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
Yea I'm not too sure about this 100-point inspection they keep referring to. How the hell do they miss something like what you mentioned...or an insanely squeeky/loose screen? Or even a 100% jammed screen that won't slide up? 100-point my ass.
Also, just to clarify...I absolutely love the Droid 3; I just want one that isn't jacked up. Even if they offered me a brand-new Bionic or something, I'd refuse. I love the D3, I just want one that isn't insanely jacked.
eww245 said:
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
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Oh yea, I forgot to mention that I've had the light-bleeding around the softkeys as well (specifically the last one I got, number 8). It was only on the bottom-right portion. Very noticeable and very annoying.
its sad becuse the razr looks nice but seems how i have had so many issues with droid x to droid x2 to droid 3 i think i am all out of spending my money on them but there attenna design is by far the best .... oh i am so torn ... i just miss 2 years ago having my droid in my hands .. life was good back then ...
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
wootizzle said:
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
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I did, after the 6th. I got a supervisor and she was a real B-word. I tore her apart and she refused to send me a new one. Don't think they ever would, because I was on the phone with her for about 15 minutes and she refused.
believe me i have but they just changed there policy you can keep getting as many refurbish phones. it used to be after 5 they would try to get you into something else ... well lets see the offered me the charge and tunderbolt i exsplaned to them that the only comparable device to this dorid 3 is the bionic and they wont offer that .. i am not going to down grade a dul core with the crap of last year test market no thank you ...
Wow, you must have the luck of an Irish to receive this many defective phones consecutively.
Sent from my DROID3 using Tapatalk
I'm on my second...first one had a lotta dust under the screen
Sent from my DROID3 using xda premium
first one and ive dropped it so many times (ruggedized case *lol*) and i havent had any 'manufacturer' problems
Defect Looping?
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
pgzerwer said:
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
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Click to collapse
Lmao. Well, considering they are all pre-owned "like new" devices...there is the probability that they were returned for the same reasons I'm returning them.
I get yet another one in the mail tomorrow...
Create a sob story and they send you a different phone. Its how i went from the droid x to the droid 3 without having an upgrade :] keep complaingin on the phone and say you want a different more reliable device thats in the same range. Then say something about the bionic {or differen phone} and they will give up and give it to you for free. just have to pay for a battery
Last night my phone got a text and when I took it out my pocket the screen would not turn on. It was just blank. The buttons next to the home button still light up and the LED light still flashes. Vibrate still works etc. I took the battery out and out it back in... nope the screen is buggered. It has no water damage and it hasn't been dropped etc.
Just thought I would post this in case anyone has any similar problems.
I'm so angry If I'm being honest... my phone store wouldn't even send it away for me... they asked me to phone customer services and pack it and send it away myself. I have exams etc so its something I refused to do. Thankfully another store helped me out but I have never been so angry at a combination of companies. I have already spend £100 up front for the phone. Now I have no phone and apparently there is none in stock so I'll have to wait until they are ready. Not even given a replacement.
tartanarmy1 said:
Last night my phone got a text and when I took it out my pocket the screen would not turn on. It was just blank. The buttons next to the home button still light up and the LED light still flashes. Vibrate still works etc. I took the battery out and out it back in... nope the screen is buggered. It has no water damage and it hasn't been dropped etc.
Just thought I would post this in case anyone has any similar problems.
I'm so angry If I'm being honest... my phone store wouldn't even send it away for me... they asked me to phone customer services and pack it and send it away myself. I have exams etc so its something I refused to do. Thankfully another store helped me out but I have never been so angry at a combination of companies. I have already spend £100 up front for the phone. Now I have no phone and apparently there is none in stock so I'll have to wait until they are ready. Not even given a replacement.
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Click to collapse
I had a similar issue with my first S4. It randomly rebooted numerous times and I had it for a little under a day. I took it back the next day and swapped out my white S4 with a black one and all has been well thus far. My buddy also had an issue with his screen as well. He went to put a case on it and the screen flickered and died. He too had to get a replacement. Your situation is a little more drastic but it seems we aren't the only ones with screen issues.
travisw0204 said:
I had a similar issue with my first S4. It randomly rebooted numerous times and I had it for a little under a day. I took it back the next day and swapped out my white S4 with a black one and all has been well thus far. My buddy also had an issue with his screen as well. He went to put a case on it and the screen flickered and died. He too had to get a replacement. Your situation is a little more drastic but it seems we aren't the only ones with screen issues.
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It is ridiculous that the screens are faulty in the first place but if they could just give me a new one like yours I would have been as happy as larry. Did you lose all the apps etc you had downloaded? I bought ice age and everything =/
apparently my phone company only replaces new items within 7 days. If my screen broke tonight instead of last night I would not have been given a replacement and would have got a "re-furbished" one. ARRRHHHH I would have torn the place down if they had said that to me!
I've had got mine 4/29 and have had no issue except for that lag when to much crap is open in the background.
Sent from my SPH-L720 using xda premium
My issue is the red hue with pure black backgrounds
Sent from my SPH-L720 using xda app-developers app
I had my phone for about 2 days and I noticed that the screen would flicker. Since it was my first Amoled I just figured it was something I would have to get used too. Well the flicker started to get worse and even made it difficult to read anything on the phone. So I took it into sprint and told them I wanted a new one, not some returned or beat up phone.
There was a problem with the screen after all and they did give me a new in box phone. Haven't had an issue since. With any new product it just seems you might get lucky.
I have 3 HTC Ones (all sprint) in my possession at the moment. Mine has the red tint problem. The other 2 (wife's + wife's insurance replacement.. she just broke the screen ($first time ever using phone insurance, thank god we had it$)) both seem to be fine - no red issue.
All 3 phones started with 1.31.651.2, both mine and the broken screen phone have been updated to 3.04.651.2 The new replacement is still 1.31.651.2. We've had these phones for just about 2 weeks (embarrassing, we weren't even a week into enjoying these before she dropped it..). Anywho..
I did some camera experimenting tonight to find out a few things, here are the results:
Camera issue exists with both 1.31 and 3.04. I saw some posts about people thinking the update had something to do with it, but I don't think so. The phone w/ red had it both pre and post 3.04. The normal phone has been normal both pre and post 3.04. The 3rd phone is still on 1.31.. I've left it alone as a sort-of control phone.
Heat doesn't matter (maybe if you melted things tho.. ). My phone would exhibit red regardless of waking 'cold' fresh from sleep or after heavy usage where it would really start to warm the hand. Both the normal phone and the control phone would be fine following the same pattern.
ISO 100 doesn't fix things, it just lowers the ISO enough that the camera software? stops trying to add gain/noise to the signal. Taking [roughly] the same picture between all 3 cameras at iso 100, the red one is still noticeably red tinged when compared to the other 2 phones, they're all just much darker so it's less noticeable esp if you didn't have anything to compare to.
Full wiping/resetting (incl media/data) doesn't make a difference.
Unrelated to the camera and this is kind of a nitpick, updating to 3.04 really slowed the UI down. It's still extremely fast, but it's kine of like things run at 30fps now where as 1.31 everything was 60fps. The best repeatable example is scrolling when unlocking the phone. 1.31 is silky 60fps smooth, 3.04 is crossfire/sli microstuttery. Reset/wipe doesn't make a difference.
Attaching a few boring pics.. excuse the boringness The 2 normal phone pics are pretty much the same so I've only uploaded 1 to compare w/ the red phone. Have a bunch more, but these pretty much typify what is going on.
So is this a hardware defect? What's the best way to deal with it? I don't mind shipping it to HTC and go w/o for a bit to get it addressed, but I do want to make sure it's dealt with. I'd also be pretty steamed to get either a refurb or used phone in return, because we bought these new less than 2 weeks ago (Costco).
Even though we are technically still in the 14day return window, I'm pretty sure we can't return the phones and try to switch to another Sprint offering because of insurance being used already (sigh), but that's fine - we do like the phones and want to keep them.
How do I get this fixed?
Thanks!
*edit* Contacting HTC via http://www.htc.com/us/contact/email/ just gave me a 403 Forbidden error, so this is already starting off in a bad light (pun?).
*edit2* Resubmit and got through, I'll keep this thread updated as I find out more. (I haven't been able to find any concrete info regarding all of this, so maybe this will come in handy for someone in a similar situation at some point)
pbassjunk said:
I have 3 HTC Ones (all sprint) in my possession at the moment. Mine has the red tint problem. The other 2 (wife's + wife's insurance replacement.. she just broke the screen ($first time ever using phone insurance, thank god we had it$)) both seem to be fine - no red issue.
All 3 phones started with 1.31.651.2, both mine and the broken screen phone have been updated to 3.04.651.2 The new replacement is still 1.31.651.2. We've had these phones for just about 2 weeks (embarrassing, we weren't even a week into enjoying these before she dropped it..). Anywho..
I did some camera experimenting tonight to find out a few things, here are the results:
Camera issue exists with both 1.31 and 3.04. I saw some posts about people thinking the update had something to do with it, but I don't think so. The phone w/ red had it both pre and post 3.04. The normal phone has been normal both pre and post 3.04. The 3rd phone is still on 1.31.. I've left it alone as a sort-of control phone.
Heat doesn't matter (maybe if you melted things tho.. ). My phone would exhibit red regardless of waking 'cold' fresh from sleep or after heavy usage where it would really start to warm the hand. Both the normal phone and the control phone would be fine following the same pattern.
ISO 100 doesn't fix things, it just lowers the ISO enough that the camera software? stops trying to add gain/noise to the signal. Taking [roughly] the same picture between all 3 cameras at iso 100, the red one is still noticeably red tinged when compared to the other 2 phones, they're all just much darker so it's less noticeable esp if you didn't have anything to compare to.
Full wiping/resetting (incl media/data) doesn't make a difference.
Unrelated to the camera and this is kind of a nitpick, updating to 3.04 really slowed the UI down. It's still extremely fast, but it's kine of like things run at 30fps now where as 1.31 everything was 60fps. The best repeatable example is scrolling when unlocking the phone. 1.31 is silky 60fps smooth, 3.04 is crossfire/sli microstuttery. Reset/wipe doesn't make a difference.
Attaching a few boring pics.. excuse the boringness The 2 normal phone pics are pretty much the same so I've only uploaded 1 to compare w/ the red phone. Have a bunch more, but these pretty much typify what is going on.
So is this a hardware defect? What's the best way to deal with it? I don't mind shipping it to HTC and go w/o for a bit to get it addressed, but I do want to make sure it's dealt with. I'd also be pretty steamed to get either a refurb or used phone in return, because we bought these new less than 2 weeks ago (Costco).
Even though we are technically still in the 14day return window, I'm pretty sure we can't return the phones and try to switch to another Sprint offering because of insurance being used already (sigh), but that's fine - we do like the phones and want to keep them.
How do I get this fixed?
Thanks!
*edit* Contacting HTC via http://www.htc.com/us/contact/email/ just gave me a 403 Forbidden error, so this is already starting off in a bad light (pun?).
*edit2* Resubmit and got through, I'll keep this thread updated as I find out more. (I haven't been able to find any concrete info regarding all of this, so maybe this will come in handy for someone in a similar situation at some point)
Click to expand...
Click to collapse
I don't have that problem
Sent from my HTCONE using Tapatalk
@pbassjunk check this thread out.
http://forum.xda-developers.com/showthread.php?t=2317507
Yeah I have this problem as well. Had it since I got the phone (before 4.3 update). I just try to not take pictures in low light even though that's what the camera is for. Hopefully it's a software problem and they fix it but I'm pretty sure it's a hardware problem
Sent from my HTC One using XDA Premium
4.3 update fixed that. If you still have it after 4.3, your device is defective.
Sent from my HTCONE using Tapatalk
I've got a Verizon N4. I have had it since *October 23rd*edit. I haven't had any issues with lag until two days ago. Yesterday it got to the point where I couldn't even turn on my screen or navigate anywhere. When I did a hard reset the phone would get stuck in the Verizon boot screen until I pulled the battery. The phone got catastrophic lag twice yesterday and locked in the boot screen twice. I took the phone into a Verizon store and they swapped it out for a new one no questions asked even though it was past the grace period. I was worried since it wasn't showing any issues at the store but that wasn't an issue. Hopefully this new one won't have any issues. Just wanted to give you guys a heads up in case there are more similar issues.
September?