Bootloader not Unlockable? - Moto X Q&A

I had the ATT white woven Moto X, and it wasn't unlockable, so I went for the sim-unlocked which is supposedly the T-Mobile variant (includes the sim) but when I go onto the website, it tells me my bootloader is not eligible for unlock.
What should I do now? Return it? And how can I tell which ones are bootloader unlockable?

Sesamechicken said:
I had the ATT white woven Moto X, and it wasn't unlockable, so I went for the sim-unlocked which is supposedly the T-Mobile variant (includes the sim) but when I go onto the website, it tells me my bootloader is not eligible for unlock.
What should I do now? Return it? And how can I tell which ones are bootloader unlockable?
Click to expand...
Click to collapse
Its unlockable sometimes it takes moto awhile to get there act together, keep trying or call to let them know. Advise them that its the bootloader not the sim unlock you want
Sent on my Gummy running Lenoto X

Sesamechicken said:
I had the ATT white woven Moto X, and it wasn't unlockable, so I went for the sim-unlocked which is supposedly the T-Mobile variant (includes the sim) but when I go onto the website, it tells me my bootloader is not eligible for unlock.
What should I do now? Return it? And how can I tell which ones are bootloader unlockable?
Click to expand...
Click to collapse
activate Motorola device id and criteries with ur google acount or motorola id and it will work

flashallthetime said:
Its unlockable sometimes it takes moto awhile to get there act together, keep trying or call to let them know. Advise them that its the bootloader not the sim unlock you want
Sent on my Gummy running Lenoto X
Click to expand...
Click to collapse
So I went onto the "online support"
Brian Patrick: Hi, my name is Brian Patrick. How may I help you?
Pete: Hi. I got my customized sim-unlocked phone today, and I tried to unlock the bootloader, but it says my device is not eligible
Brian Patrick: I apologize for the inconvenience. Do not worry, I will do my best to assist you on this.
Pete: But the customized sim-unlocked moto X is considered a T-Mobile device, so shouldn't it be able to unlock?
Pete: Here's my bootloader code:
Brian Patrick: Before we proceed, may I have the serial number of your device? Please go to Settings > About phone > Status > IMEI number.
Pete: IMEI:
Brian Patrick: Thank you.
Brian Patrick: One moment, please.
Pete: There's also a slight annoyance. The spearmint back is getting a lot of smudges, can you advise a way to remove them?
Brian Patrick: Thank you for holding, my apologies for the delay.
Pete: no problem
Brian Patrick: I checked and you can clean the back cover with a clean clot.
Brian Patrick: *cloth
Pete: Ok
Pete: When will the system let me unlock the bootloader?
Brian Patrick: May I have your contact number?
Pete: 8
Pete: *
Brian Patrick: Thank you.
Brian Patrick: To provide you with the best possible support for this type of question, we will need to ask you to call our call center directly. You will not have to repeat any troubleshooting steps that we have just done as I will be saving this entire conversation and all you will have to do is dial 800-734-5870 for our Android Support Line. When prompted, please enter your 10 digit cell phone number that you provided me earlier in our chat. Please provide the reference number to one of our Android Support Specialists. Your reference number for this chat is 140131-5. Our Level 2 agents are available from Mondays to Fridays from 7am-10pm CST and Saturdays & Sundays from 9am-6pm CST.
Pete: Alright thanks for your help
xD poopoo

Lol patience, tmobile is unlockable, just takes time for the imei to be processed , try later
Sent on my Gummy running Lenoto X

Sesamechicken said:
I had the ATT white woven Moto X, and it wasn't unlockable, so I went for the sim-unlocked which is supposedly the T-Mobile variant (includes the sim) but when I go onto the website, it tells me my bootloader is not eligible for unlock.
What should I do now? Return it? And how can I tell which ones are bootloader unlockable?
Click to expand...
Click to collapse
When I got the code to unlock my moto x for Sprint it told me it wasn't unlockable also I copied the code from the CMD on my computer it was in 4 lines I had to use note pad and make the code in to 2 lines instead of the 4 that fastboot put out when retrieving the code once I did that it came back as eligible. I don't know if that is what happened to you just sharing my experience.
Sent from my XT1056 using Tapatalk

Related

moto x unlocking

someone told me it is possible to jtag my moto x runnong 4.4.2 in order to make it a dev edition , but said tht after i would not recevie any updtae which is fine ............is this possible and if so could someone direct me on how to or refer me to site tht tells me how
dgross1123 said:
someone told me it is possible to jtag my moto x runnong 4.4.2 in order to make it a dev edition , but said tht after i would not recevie any updtae which is fine ............is this possible and if so could someone direct me on how to or refer me to site tht tells me how
Click to expand...
Click to collapse
I have not heard of that.
Besides the physical appearance, when it comes to the difference between the "Developer Edition" and Retail or Moto Maker edition, the only difference is unlocking the bootloader on the Dev Edition doesn't void the warranty, but on the "non-Dev" it does void the warranty.
For the most part, Motorola gives the bootloader unlock code away for free on their web site, along with the instructions to unlock. The exception being in the case of a few carriers like ATT, Verizon and Republic Wireless, where for what appears to be carrier requirements, they do NOT give out the code.
If you have ATT, VZW or Republic Wireless, and have an X built in 2014, see the China Middle Man is back thread in the general section about getting a bootloader unlock code from the only way possible at this time. But yes, it does void the warranty
KidJoe said:
I have not heard of that.
Besides the physical appearance, when it comes to the difference between the "Developer Edition" and Retail or Moto Maker edition, the only difference is unlocking the bootloader on the Dev Edition doesn't void the warranty, but on the "non-Dev" it does void the warranty.
For the most part, Motorola gives the bootloader unlock code away for free on their web site, along with the instructions to unlock. The exception being in the case of a few carriers like ATT, Verizon and Republic Wireless, where for what appears to be carrier requirements, they do NOT give out the code.
If you have ATT, VZW or Republic Wireless, and have an X built in 2014, see the China Middle Man is back thread in the general section about getting a bootloader unlock code from the only way possible at this time. But yes, it does void the warranty
Click to expand...
Click to collapse
thank you for your response I do know that the unlocking the bootloader voids the warranty but again I ask is there any way to JTAG in order to unlock for att or verizonhas anyone looked into that and how reliable are the Chinese middleman for unlocking the bootloader
dgross1123 said:
thank you for your response I do know that the unlocking the bootloader voids the warranty but again I ask is there any way to JTAG in order to unlock for att or verizonhas anyone looked into that and how reliable are the Chinese middleman for unlocking the bootloader
Click to expand...
Click to collapse
I have seen NOTHING on using JTAG to unlock the bootloader on the Moto X.
Since its release, the only way to UNLOCK the Bootloader on the X has been to get the unlock code.
How reliable is the middle man? Just read that thread. If the build date on your phone is 2014, you will likely be able to get a code. The middle man doesn't have "real time access" to the database containing the unlock codes, so if your phone was built a week ago, you might have to wait. As long as you meet those conditions, you'll likely get your code. In cases where the middle man didn't have the code, he's refunded the money.
Hi...someone can help me?
I have bootloader unlocked and root. If.i do update for 4.4.3 version i lost root??
hawkdown77 said:
Hi...someone can help me?
I have bootloader unlocked and root. If.i do update for 4.4.3 version i lost root??
Click to expand...
Click to collapse
Nope. Not if the bootloader is unlocked...
Good Luck
hawkdown77 said:
Hi...someone can help me?
I have bootloader unlocked and root. If.i do update for 4.4.3 version i lost root??
Click to expand...
Click to collapse
You might, but with an unlocked bootlaoder you can easily re-root at any time.

Can't unlock Boot loader & can't root motoX xt1053

I have a moto x xt1053 that i can't open the Boot loader on Motorola web page, coz is not allowed for my device as Motorola support said to me, coz is not a dev edition.
I want to install CM11 or later, it is possible without opening the Boot loader?
TIA
What is your current android version? Have you looked at unlocking via sunshine?
Travisdroidx2 said:
What is your current android version? Have you looked at unlocking via sunshine?
Click to expand...
Click to collapse
Im on 4.4.4, i tried sunshine, and wrote with the supporter of sunshine and they told me they cant unlock it...
Sucks man sounds like you are screwed.
What carrier was it originally associated with? The XT1053 was used for T-Mobile in the US and was unlockable. I believe XT1053 was also used for the Dev Edition for AT&T in the US, while their retail edition was XT1058.
My friend has an XT1053 for T-Mobile that was not a developer edition, it was customized with Moto Maker and I unlocked it for him from the Motorola website.
Are you sure you have an XT1053?
Thats the same phone like your friend. My friend bought it online on the moto maker home page.
Well my friend tried many times but without success...
Can you give me some advice... @fury683 TIA
iSplassh said:
Thats the same phone like your friend. My friend bought it online on the moto maker home page.
Well my friend tried many times but without success...
Can you give me some advice... @fury683 TIA
Click to expand...
Click to collapse
If it's Tmobile, keep trying the Moto unlock site. It is very glitch send can take many tries. ?
iSplassh said:
I have a moto x xt1053 that i can't open the Boot loader on Motorola web page, coz is not allowed for my device as Motorola support said to me, coz is not a dev edition.
I want to install CM11 or later, it is possible without opening the Boot loader?
TIA
Click to expand...
Click to collapse
The non-Developer Edition XT1053 was also bootloader Unlockable via Moto's web site but it voids the warranty.
If your XT1053 is the "GSM Unlocked (ships with T-Mobile SIM)" or "GSM unlocked (ships with Net 10 SIM)" it should still be bootloader unlockable via Moto's web site.
A few things...
Try a different browser. If you are using Chome, try IE instead, or vice versa.
Take the output from the get_unlock_data command, and paste it into NOTEPAD (if you use windows) on your PC... Turn Word Wrap OFF. Edit out the spaces and any carriage returns so the string is one single line, and then copy the edited string to the clip board to paste into the web site.
If the phone is less than a week old, keep trying. There have been issues/delays with the codes being available on the Moto web site.
Try signing into the Moto site using the original email address used to purchase the phone (i.e. your friend purchased, then have your friend use his/her email to try requesting the code)
Call Moto's support. If they refuse to help, or tell you that you can't unlock your bootloader, point them to -> https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/87215 which says the T-Mobile X (XT1053) CAN be bootloader unlocked (but voids the warranty).
Take a look at this thread in the Peer to Peer Moto Owners forum -> https://forums.motorola.com/posts/f2061da875
Thanks for your time.
I checked the peer to peer forum but my CID is different, its not on the list. Mine is 0x09.
I already contacted 2 different moto customer support, i gave them the IMEI code and they told me its not unlockable, because its not dev edition. The also said the unlockable boot loader program is only for dev edition.
Xda was my last hope because the official way didn't brought me anyway further.
Sorry for my bad english, and hope you guys have still some tips for me
iSplassh said:
Thanks for your time.
I checked the peer to peer forum but my CID is different, its not on the list. Mine is 0x09.
I already contacted 2 different moto customer support, i gave them the IMEI code and they told me its not unlockable, because its not dev edition. The also said the unlockable boot loader program is only for dev edition.
Xda was my last hope because the official way didn't brought me anyway further.
Sorry for my bad english, and hope you guys have still some tips for me
Click to expand...
Click to collapse
0x0009 is on the list in the Owners forum (0x0009 = 0x09) as being UNLOCKABLE (is in the list on the left). The list on the left says "Your device is unlockable if the CID value returned is" and 0x09 is under that headding.
ANd the reps told you WRONG. Their web site lists Rogers Canada, they use the XT1058. For USA it lists Sprint (which is XT1056), USC (is XT1055 i think), and TMO (is definitely XT1053 but not considered Dev Edition).
There are only TWO Developer Editions... GSM and "for Verizon". Verizon is an XT1060. There is NO Dev Edition for Sprint, USC, Rogers Canada, or Latin America, yet those are listed on -> https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/87215 as being UNLOCKABLE.
Please follow the instructions on the Moto Owners Forum. Do the steps and post the info. See what they say.
Finally we unlocked it. It took us some time chatting with moto supporters till 2AM in the morning but we did it.
Thanks a lot guys
iSplassh said:
Finally we unlocked it. It took us some time chatting with moto supporters till 2AM in the morning but we did it.
Thanks a lot guys
Click to expand...
Click to collapse
Awesome. Glad to hear it!
KidJoe said:
Awesome. Glad to hear it!
Click to expand...
Click to collapse
Sorry to bother you again but do you have any tips on how to root it now. The phone its on 4.4.4. Can i just use CF-Autoroot or do i have to downgrade to 4.4.2? I have read that downgrading brings to Precam brick...
What do you recomand me?
TIA
1. Download the latest SuperSU.zip onto the phone or computer
2. download a recovery onto a computer
3. Flash the recovery in bootloader using fastboot
4. Boot into recovery using the Vol+ button to select option
5. If SuperSU.zip was downloaded to computer, use adb to push the zip file to /sdcard flash SuperSu.zip. If not, skip to step 6.
6. Flash SuperSU.zip in recovery
7. Reboot into system
Remember what having an unlocked bootloader allows you to do, this process isn't much different from any other device with an unlocked bootloader. Why would you do anything other than the steps I listed above with an unlocked bootloader? Read up on what downgrading can and will do to our phone.
iSplassh said:
Sorry to bother you again but do you have any tips on how to root it now. The phone its on 4.4.4. Can i just use CF-Autoroot or do i have to downgrade to 4.4.2? I have read that downgrading brings to Precam brick...
What do you recomand me?
TIA
Click to expand...
Click to collapse
You have to keep in mind there are some old threads for those with LOCKED bootloaders who want to root which will not apply to you. Some of those OLDER processes recomend downgrading, BUT that was only safe during the SlapMyMoto process (downgrading from 4.4 to 4.2.2 w/camera due to NOT CHANGE in the bootloader and gpt.bin). Once 4.4.2, 4.4.3 or 4.4.4 is on your phone, DOWNGRADING IS NOT SAFE!!! AND NOT RECOMMENDED!!!! due to the high rate of bricks it has caused.
After unlocking your bootloader, the best way to root is to see -> http://forum.xda-developers.com/mot...-unlocking-t2649738/post54796193#post54796193
Thanks for the info this helped me out!

Anyway at all to unlock bootloader for ATT Moto X (2013) on 4.4.4

I have the XT1058 on 4.4.4 and I have been having no luck in finding a way to unlock the BL. Is there anyway at all?
hexbox117 said:
I have the XT1058 on 4.4.4 and I have been having no luck in finding a way to unlock the BL. Is there anyway at all?
Click to expand...
Click to collapse
There is no way now.
Google says no, as does many posts in many threads on this forum.
It's because AT&T version is sim locked?
Nicolae-Daniel said:
It's because AT&T version is sim locked?
Click to expand...
Click to collapse
sIm Lock, aka carrier lock, has nothing to do with bootloader unlock.
To bootloader unlock, you need the unique code for the phone. Likely due to carrier contracts, Moto doesn't give out the bootloader unlock code for ATT, Verizon, or Republic Wireless, but does for many/most other carriers. At one point there was a web site in China and a Middleman who access to Moto's list or database of codes which included even those Moto didn't publicly make available (I.e ATT, VZW, RW) but that dried up a while ago. JCase found a vulnerability in the bootloader on the 2013 X, and came out with/updated his Sunshine tool with a hack exploiting that vulnerability to unlock the bootloader (without having the unique code) on the 2013 X too, but it doesn't work once the X has been upgraded to 4.4.4. Sunshine DOES work on the 2013 X if it has never been upgraded past 4.4.3.
Thanks for letting me know. I got the phone in August and it was on 4.4.3, but then I accidentally installed 4.4.4. If only I had known that I wouldn't be able to root it after that.... It really sucks because I really want Viper4Android on my Moto X.
Sent from my XT1058 using XDA Free mobile app
Jcase has been teasing us with word of the next sunshine version working for 4.4.4. It was projected to release early January but they must not be done putting all their awesome into that sauce. Be patient and I bet you'll have an unlocked bl soon enough.
In an abundance of caution, I would probably hold off taking the lollipop update coming soon in case it patches whatever vulnerability they are exploiting.
hexbox117 said:
Thanks for letting me know. I got the phone in August and it was on 4.4.3, but then I accidentally installed 4.4.4. If only I had known that I wouldn't be able to root it after that.... It really sucks because I really want Viper4Android on my Moto X.
Sent from my XT1058 using XDA Free mobile app
Click to expand...
Click to collapse
4.4.3 or 4.4.2? because I wasn't aware that there was a 4.4.3 for ATT.
I checked it as soon as I got it and it was 4.4.3. A few days after, a notification for 4.4.4 popped up and I accidentally hit install. I got the phone August 10th, 2014.
Sent from my XT1058 using XDA Free mobile app
Same problem with me too. Eagerly updated to 4.4.4. Now no option to unlock bootloader. Waiting for ota L update which seems to take long time in india. Hope sm1 cracksnthis case soon
I wonder if Android 5 will have an exploit or something to unlock the boot loader.
Sent from my XT1058 using XDA Free mobile app
azu89 said:
Same problem with me too. Eagerly updated to 4.4.4. Now no option to unlock bootloader. Waiting for ota L update which seems to take long time in india. Hope sm1 cracksnthis case soon
Click to expand...
Click to collapse
India? What model X do you have, and from what carrier?
Often times the 2013 X in EMEA has been an XT1052.
Have you tried checking Moto's home page to get the unlock code? https://motorola-global-portal.cust...e/bootloader/unlock-your-device-a/action/auth
KidJoe said:
India? What model X do you have, and from what carrier?
Often times the 2013 X in EMEA has been an XT1052.
Have you tried checking Moto's home page to get the unlock code? https://motorola-global-portal.cust...e/bootloader/unlock-your-device-a/action/auth
Click to expand...
Click to collapse
Ya mine is XT1052 .I checked the site ,in find device section there's
moto xCanada / Rogers
Moto xUS / Sprint, USC, TMO
Moto x Latin America
Mine is Asian retail Indian model so how to find if unlocking is avbl?
If I proceed with (moto x US) and generate serial key of my phone using SDK tools and check for unlock bootloader in site, my phn won't get bricked or anything right? That's a doubt I have.
azu89 said:
Ya mine is XT1052 .I checked the site ,in find device section there's
moto xCanada / Rogers
Moto xUS / Sprint, USC, TMO
Moto x Latin America
Mine is Asian retail Indian model so how to find if unlocking is avbl?
If I proceed with (moto x US) and generate serial key of my phone using SDK tools and check for unlock bootloader in site, my phn won't get bricked or anything right? That's a doubt I have.
Click to expand...
Click to collapse
You should be able to use the same web site to get the bootloader unlock code, many others with the European and Asian XT1052 have been able to get their bootloader unlock code there.
If you get the code in an email, it will either work, or give you an error if its not the right code. It will not brick your phone.
KidJoe said:
You should be able to use the same web site to get the bootloader unlock code, many others with the European and Asian XT1052 have been able to get their bootloader unlock code there.
If you get the code in an email, it will either work, or give you an error if its not the right code. It will not brick your phone.
Click to expand...
Click to collapse
Thanks.i will try then
Is there a way to achieve temporary root on att moto x 2013 without wiping the device
km8j said:
Is there a way to achieve temporary root on att moto x 2013 without wiping the device
Click to expand...
Click to collapse
See the one stop shop for root thread in general. Right at the top of the page.
All current root methods are there, based on device versions and state. ?
There is a untested way to unlock the bootloader but is very risky, you must open your device. Anyway if you are so brave to try this procedure http://forum.xda-developers.com/droid-ultra/general/droid-ultra-maxx-brick-recovery-t2830806 look at this guide at the second point, first you must drill the plate on the ram chip, you must short the right pin on your moto x to ground (i attach a photo,pointed by the orange arrow) then follow this guide http://forum.xda-developers.com/moto-x/general/how-to-resurrecting-bricked-moto-x-t2629057
THIS IS A VERY RISKY PROCEDURE: YOU CAN BRICK YOUR DEVICE!!!
I wouldn't. ^^^^
Lol
thankyou
KidJoe said:
India? What model X do you have, and from what carrier?
Often times the 2013 X in EMEA has been an XT1052.
Have you tried checking Moto's home page to get the unlock code? https://motorola-global-portal.cust...e/bootloader/unlock-your-device-a/action/auth
Click to expand...
Click to collapse
i tried as you told and turns out that my device can be unlocked! :victory::good:
thankyou for the help.
just unlocking/rooting wouldnt prevent ota updates from motorola right?

Error when i try to unlock my Moto x

Hi. I have the Moto X xt1058 (AT&T) and I bought the code on 2 different pages. In one them they gave me 2 codes to try and when I tried to put the codes the phone showed an error to unlock the network and then in the other page they gave me the same 2 codes. I've reseted the phone and it keeps showing me the same error when I try to unlock it.
I have android system 4.4.4 stock.
Taling said:
Hi. I have the Moto X xt1058 (AT&T) and I bought the code on 2 different pages. In one them they gave me 2 codes to try and when I tried to put the codes the phone showed an error to unlock the network and then in the other page they gave me the same 2 codes. I've reseted the phone and it keeps showing me the same error when I try to unlock it.
I have android system 4.4.4 stock.
Click to expand...
Click to collapse
I thought AT&T unlocked phones if you requested it due to that law that was put into effect for global capable phones?
I don't know how to do that process and I have another moto X from AT&T which I unlocked by buying the unlock code on a page.
very often its not working because custom ROM or custom baseband flashed, so please make sure that your phone is completely stock
its completely i updated by OTA to 4.4.4
First, you can try -> https://www.att.com/deviceunlock/?#/ it appears by the conditions that even NON-ATT customers can request the SIM/Carrier unlock code now.
Also, there was discussion about some SIM or Carrier Unlock codes not working on devices with a particular series of IMEI numbers... I don't know the specifics because I don't have an ATT X. See -> http://forum.xda-developers.com/moto-x/general/sim-unlock-moto-x-gens-t3011662 and start around Post #21 for more details, and more importantly post #31 of that thread for a possible resolution.
And be careful, I'm not sure how many attempts you get to enter the SIM/Carrier unlock code.
i try here https://www.att.com/deviceunlock/?#/ but dont work cuz said me: "Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)"
i bought another unlock code on ebay... i will try again
Taling said:
i try here https://www.att.com/deviceunlock/?#/ but dont work cuz said me: "Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)"
i bought another unlock code on ebay... i will try again
Click to expand...
Click to collapse
What are the first 5 digits of the IMEI? Is it 35321? If so, did you see -> http://forum.xda-developers.com/showpost.php?p=60680211&postcount=31
Yes, is 35321 but i have other Moto X start 35321 and i can unlock, but this one i cant do it....
Taling said:
Yes, is 35321 but i have other Moto X start 35321 and i can unlock, but this one i cant do it....
Click to expand...
Click to collapse
And that is why I pointed you to that post... it is another forum member explaining the exact situation you are having, and how he resolved it. (FOR FREE)
Its worth a try... if you would only take a few minutes to read the discussion, and that post.
Saythis said:
I thought AT&T unlocked phones if you requested it due to that law that was put into effect for global capable phones?
Click to expand...
Click to collapse
That's SIM unlock, not bootloader.
There's no official support from anyone on either side, AT&T or Motorola, for unlocking the bootloader on the XT1058. In fact if you call them and ask, they'll just tell you "no".
Furthermore, even senior developers for the platform like jcase have said that unlocking the bootloader on the XT1058 running KitKat 4.4.4 is more-or-less impossible (at the moment).
DarkWolffe said:
That's SIM unlock, not bootloader.
There's no official support from anyone on either side, AT&T or Motorola, for unlocking the bootloader on the XT1058. In fact if you call them and ask, they'll just tell you "no".
Furthermore, even senior developers for the platform like jcase have said that unlocking the bootloader on the XT1058 running KitKat 4.4.4 is more-or-less impossible (at the moment).
Click to expand...
Click to collapse
The OP was asking about SIM Unlocking (or carrier unlocking)... notice the BOLD/Italic I added to the following quote...
Taling said:
Hi. I have the Moto X xt1058 (AT&T) and I bought the code on 2 different pages. In one them they gave me 2 codes to try and when I tried to put the codes the phone showed an error to unlock the network and then in the other page they gave me the same 2 codes. I've reseted the phone and it keeps showing me the same error when I try to unlock it.
Click to expand...
Click to collapse
Yes i order another unlock code and all web page send me the sames code that i used :l
Taling said:
Yes i order another unlock code and all web page send me the sames code that i used :l
Click to expand...
Click to collapse
PLEASE READ -> http://forum.xda-developers.com/showpost.php?p=60680211&postcount=31 and follow what is described there (email to the address listed)... Make sure you ask for SIM Unlock aka Network Unlock... and don't just say "unlock"
Let us know how you make out.
i read that and i send a email to [email protected] and they said me cant help me :l
Taling said:
i read that and i send a email to [email protected] and they said me cant help me :l
Click to expand...
Click to collapse
Was your subject line ATTN: Donald Hicks - Global Leader Service Operations as stated in that post?
Did HE reply? or someone from Moto support? Did they explain why they can't help?
This:
Hello Starling,
Thank you for contacting Motorola. Unfortunately, as SIM issues are largely carrier-related, the spectrum of assistance we have to offer on the manufacturer's side of things is rather limited. When trying to use the subsidy unlock code to unlock your device, are you trying this with the new SIM card or the old one in your device? You should input the subsidy unlock code with the new SIM card if you have not already done so and try it again. If you have reset the device and you're still experiencing the issue, you will likely need to contact AT&T about this issue and they can look into things more fully on their end. The IMEI of your device shows as valid in our system, so if AT&T is having an issue with it, that would be on their end and you would also need to contact them about that. If you would be more comfortable with it, either a member of our tech support team or myself could reach out to you and make a conference call with AT&T to get this resolved for you as well.
Please let me know how you would like to proceed and I will assist you to the best of my ability.
Thank you for choosing Motorola and have a great day!
Cas
Motorola Mobility
Click to expand...
Click to collapse
Taling said:
This:
Click to expand...
Click to collapse
I would take them up on their offer in the final sentence of the first paragraph... To have a member of Moto support reach out to you and make a conference call with AT&T to get this resolved.
KidJoe said:
The OP was asking about SIM Unlocking (or carrier unlocking)... notice the BOLD/Italic I added to the following quote...
Click to expand...
Click to collapse
Whoops! Sorry about that, I guess my eyes skipped over that bit.
In that case, yeah! You should be able to grab it from AT&T's website or by calling in and asking about it.
I spoke with ATT and Motorola Agent and NOTHING.!
Motorola only help me to contact with ATT and they said me... "We cant help you with that, sorry"

Getting used VZW Moto-X - want root - What to look for?

Hi All,
I currently have an XT1053 on Lycamobile (T-Mobile MVNO). I rooted it when I got it, have a custom recovery, ROM, xposed framework, XPrivacy, titanium backup. It's been 1.5 years so I'm rusty on how I did it before.
I'd like to move to Verizon pre-paid so I'm looking to buy a used phone. I want to end up with the same capabilities - root, custom ROM, etc.
I'm thinking I should get a Dev edition Verizon Moto-X so that I can get the unlock code from Motorola. In order to reduce chances of issues/bricking, is there are particular version of Android the phone should already have? Anything else I should be looking for?
Thanks,
Mark
From what I have been able to find by looking at a bunch of threads, it looks like I need to look for a Developer phone with Android 4.4.2.
What else am I maybe missing?
Thanks,
Mark
For the Dev Edition it doesn't matter what version you're on, you can root no matter what.
markd89 said:
From what I have been able to find by looking at a bunch of threads, it looks like I need to look for a Developer phone with Android 4.4.2.
What else am I maybe missing?
Thanks,
Mark
Click to expand...
Click to collapse
The only reason you would need 4.4.2 for easy unlocking is if you were on a non-developer edition phone and were using Sunshine. Dev editions can be unlocked, flashed, and rooted quite easily. Non-developer editions though, you want to be on an earlier release of Android, although there is a root method for 4.4.4 now, so you may still be able to unlock the bootloader.
markd89 said:
....I'd like to move to Verizon pre-paid so I'm looking to buy a used phone. I want to end up with the same capabilities - root, custom ROM, etc.
I'm thinking I should get a Dev edition Verizon Moto-X so that I can get the unlock code from Motorola. In order to reduce chances of issues/bricking, is there are particular version of Android the phone should already have? Anything else I should be looking for?
Thanks,
Mark
Click to expand...
Click to collapse
Unlocking the bootloader is needed to run a custom rom, custom recovery, etc. and to ensure the ability to root no matter what ROM is on your phone.
Stick with a Developer Edition XT11060 for Verizon. You can get the bootloader unlock code directly from Motorola, for free.
If you get a RETAIL or Moto Maker variant, so long as the phone was never updated to 4.4.4 or higher, you can use Sunshine to unlock its bootloader. BUT Sunshine relies on exploiting a vulnerability to unlock the bootloader. There has been some question on if the vulnerability will be patched in Lollipop and could that pose any issues for those who used Sunshine to unlock. Will it re-lock them or will the unlocked status survive, etc? I have not seen a definitive answer.
While there is a ROOT method for a certain 4.4.4 build for non-Dev Verizon XT1060, that wont allow you to flash a custom rom or recovery, and it doesn't turn off write protection so there are some limits.
Thanks Gents, very helpful.
Is there any downside to getting a Moto X Developer that is already rooted? I'd still be able to contact Motorola for the unlock if I needed it again, right?
Thanks,
Mark
Thanks for bringing this up OP. I have a Verizon Note 4 and quite frankly I'm tired of the size and it's the longest I've been without root. Not to mention the lag with the TouchWiz lollipop build is driving me crazy. I now want a smaller (sorry Nexus 6) bootloader unlocked rootable android phone. After getting a pre-paid moto g to play around with I'm digging the smaller size and the resolution is more than acceptable. The Moto G should be even better.
I initially looked at the 2014 X but Verizon never released a developer model. My only hesitation to the 2013 is Android M. Is that coming to the 2013 X? And do people here have experience buying refurbished 2013 developer Xs from ebay. Pretty cheap around $110 to $150.
markd89 said:
Is there any downside to getting a Moto X Developer that is already rooted? I'd still be able to contact Motorola for the unlock if I needed it again, right?
Click to expand...
Click to collapse
To clarify - if I get phone that's already unlocked because the previous owner got the code from Motorola, would I be able to contact Motorola in the future for the unlock code if I needed to re-unlock the phone or do they only give that out once?
Thanks much,
Mark
markd89 said:
To clarify - if I get phone that's already unlocked because the previous owner got the code from Motorola, would I be able to contact Motorola in the future for the unlock code if I needed to re-unlock the phone or do they only give that out once?
Thanks much,
Mark
Click to expand...
Click to collapse
Developer editions come SIM Unlocked to begin with.
Saythis said:
Developer editions come SIM Unlocked to begin with.
Click to expand...
Click to collapse
OK, I was under the impression that they come bootloader locked so that I would need an unlock to achieve root. Am I mistaken?
markd89 said:
To clarify - if I get phone that's already unlocked because the previous owner got the code from Motorola, would I be able to contact Motorola in the future for the unlock code if I needed to re-unlock the phone or do they only give that out once?
Thanks much,
Mark
Click to expand...
Click to collapse
markd89 said:
OK, I was under the impression that they come bootloader locked so that I would need an unlock to achieve root. Am I mistaken?
Click to expand...
Click to collapse
People often get SIM unlocked (aka carrier unlocked) confused with bootloader unlocked when someone just says "unlocked"
The Verizon XT1060, Developer Edition or Retail/Moto Maker are SIM Unlocked (aka carrier unlocked) out of the box due to FCC 700 C-Block rules.
All 2013 X's ship as bootloader locked. The ATT XT1058, Republic Wireless XT1049 and Verizon Retail/Moto Maker XT1060 editions can not get the bootloader unlock code from Moto. The rest, including the Developer Edition XT1060 for Verizon, CAN.
Once bootloader unlocked using the code from Moto, the phone will stay that way unless you re-lock it. However, keep in mind there are 3 states of the 2013 X bootloader Locked Status 0 (as it ships from factory), Unlocked Status 3 (after you unlock via the code), and LOCKED Status 2 (aka relocked). We as users can not toggle it back to Status 0. Because we can't get back to Status 0, there is no real reason to try and relock. The "bootloader unlocked" warning message shows when status is NOT 0. *IF* you buy a used XT1060 Dev Edition where the previous owner as re-locked the bootloader, you will need the code to unlock it. The codes are unique to each phone.
I have no experience requesting the bootloader unlock code from moto for a USED phone, so I can't be of any help answering that question.
I purchased a used xt1060 dev that the previous owner had relocked the bootloader....not sure why. I was able to get a unlock code from Motorola no problem.
Sent from my XT1060 using Tapatalk
Thanks, all!
I have my used Dev Moto X Verizon on order and look forward to the XDA fun when I get it

Categories

Resources