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Hey, I'm curious to know if anyone knows where to get replacement parts for the leo. I recently fell down a flight of stair and destroyed everything to do with my leo's outsides. The screen is trashed, and the case it bent. So, I need to replace it all. Any information would be greatly appreciate.
Thanks in advance.
-Caid.
When in doubt, contact HTC (And doubt some more)
It's been a few days since I first started this thread. Lots of views but no replies. So... I wrote HTC about it (on their website) and their response was quite unbelievably stupid.
I mentioned that I live in China, and that I'd like to know how I could have it repaired. I put in the serial number as well. They replied by telling me that my phone was sold in France and that I should go back to France to get it repaired, otherwise I can go to Hong Kong or Taiwan to get it repaired.
I am really curious what kind of person would write such a silly reply. As though plane tickets cost the same as cab rides, and the flight is only a hop and a skip away.
I've written them back and clarified the kind of help I am looking for (An address to send my phone to, and a quote for parts and labour) here's hoping they don't misinterpret it again and send me more bs.
Not much point to my writing this other than to say, if you need to contact HTC with a similar query, assume you're writing to an idiot and be as absolutely clear as you can. You may even want to suggest to them what is common sense, and not assume that they're going to think of the most reasonable method themselves.
-Caid.
444
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
wacky.banana said:
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
Click to expand...
Click to collapse
Or send it to HTC repair. I heard it will cost like €150 to repair.
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Hi,
where did you get the replacement screen for $80?
Thanks.
knightpants said:
Hi,
where did you get the replacement screen for $80?
Thanks.
Click to expand...
Click to collapse
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
vuvan said:
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
Click to expand...
Click to collapse
that is just touchscreen+bracket, not entire LCD. Though you get a free screwdriver with it
vuvan said:
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Click to expand...
Click to collapse
I've had the same problem too a couple of times. Fortunately both times the dot disappeared after pressing the screen gently in various places. What's disturbing, though, is that I've had the phone for a week only and gone to great lengths to ensure it has not been under any physical pressure (or psychological, for that matter ). Have anyone else noticed this; is this a weakness with the phone or have I just been unlucky?
u should take it to htc service !
I've just dropped mine and accidentally closed a door on it, so now mine is full of scratches too.
I'll take it back to the service center in Taiwan when I get back there, though rather annoyingly that won't be until March at the earliest If the HK service center can do it though, I can drop it in there in Feb ... I wonder if their pricing will be the same ...
Hey guys I dropped my HD2 too and the screen cracked. I noticed that there are repair kits at around 80 USD. Anyone has any video or tutorial on how to replace the screen with the repair kit? Or has anyone self-repaired the screen successfully?
I'll have the chance to either get a new HD2 (and sell the broken one), the Hero or perhaps the Nexus One so I want to see if it is possible to do a cheap fix and get a new toy.
Greetings all!
My phone has just returned from a Samsung warranty repair.
It now has peculiar if amusing fault, every time I press the return or menu key and the phone vibrates there is a sound I haven't noticed before it's like a wasp trapped in a tea cup but only very briefly.
Perhaps something wasn't tightened enough after a screen replacement.
Is this normal should I be concerned or will this odd sound lessen with time?
Or it could simply be that I'm being paranoid and the the G-note's always make that sound?
I'd rather not have to return it again unless necessary.
Thanks for reading.
No vibration sounds in heptic feedback. But I can clearly 'hear' vibration in vibrate mode.
this is sort-of off topic but are you located in the US?
I ask because i have heard that people in the US can't get a warranty repair from samsung with the international version of the note and i need a warranty repair.
Thanks for your help
If you don't wan't to send it back again you could lower the vibration intensity in the sound settings
Cheers
Thanks Boy124 for the feedback, I've contacted via mySamsung account and hope to hear from them soon
kkg720 said:
this is sort-of off topic but are you located in the US?
I ask because i have heard that people in the US can't get a warranty repair from samsung with the international version of the note and i need a warranty repair.
Thanks for your help
Click to expand...
Click to collapse
My commiserations kkg720
I'm in the UK myself.
Although they may not be able to offer you a warranty repair, if you haven't done so already go to http://www.samsung.com/us/#latest-home and register your device and contact them directly via the account, they will at the very least recommend a authorized repair centre in your location.
Who knows they may even honour their warranty regardless of it being a international version.
Be aware that on average it can take them the up to week to reply.
No need to be intimated by the their website it's a very easy processes.
best of luck, I know I'll be thinking twice before I buy another Samsung smartphone.
DaanJordaan said:
If you don't wan't to send it back again you could lower the vibration intensity in the sound settings
Cheers
Click to expand...
Click to collapse
My only fear with leaving this fault, it may affect the future resale value via e.g. Ebay.
Sounds like the little vibrator didn't get put back into it's holder properly.
I've had a couple of phones torn apart (either by me or in my presence) and for the most part the haptic vibrator is just a tiny off-centered spinning top that sits between two plastic holders. If it's not sitting in there just right it'll rattle against the plastic that holds it.
Almost certain that's what you are hearing. It's not detrimental to the devices operation, but certainly sucks for resale.
btyork said:
Sounds like the little vibrator didn't get put back into it's holder properly.
I've had a couple of phones torn apart (either by me or in my presence) and for the most part the haptic vibrator is just a tiny off-centered spinning top that sits between two plastic holders. If it's not sitting in there just right it'll rattle against the plastic that holds it.
Almost certain that's what you are hearing. It's not detrimental to the devices operation, but certainly sucks for resale.
Click to expand...
Click to collapse
Invaluable info thanks btyork.
They've fudge it up again at Samsung this phone's going back pronto.
Perhaps this time they'll do something about the banding on low-rez images Not that Samsung will acknowledge this fault with super amoled HD, a subject for a another thread I think.
During an eventful week in Ibiza I woke up with a cracked non functioning screen SONY UK want me to send it to SBE LTD as the official service centre but I have heard many negative stories about them and it is highly unlikely they would replace it under warranty anyway I have had a recommendation to use :
http://www.buzz-box.co.uk/
Or is this an easy fix myself if so where do I get an official screen / digitizer from ? How do you successfully reseal the case as I know it is sealed with some sort of adhesive ?
Check my thread
Sent from my Galaxy Nexus using Tapatalk 4
demon2112 said:
Check my thread
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
Ahh bad luck but helps me in no real way
And mine....
http://forum.xda-developers.com/showthread.php?t=2206957&page=2
airbus318 said:
And mine....
http://forum.xda-developers.com/showthread.php?t=2206957&page=2
Click to expand...
Click to collapse
Cracked just like the pics in the thread and it was in my pocket at the time no large knocks of from being dropped .............. meh .
Anyone successfully repaired it themselves or able to recommend a UK repair centre ?
Repair of mine costs 302EUR at local Sony service. There was changed the screen, the frame with sidings and buttons and the battery too (dunno why was it changed). Also had unglued the backplate, we fixed it.
I work as a mobile phone & PC tech in the UK & have to deal with SBE on a regular basis, There not as bad as people make out, Just have to remember that they will only do any work as long as the phone has not been tampered with or had physical/water damage.
If it's a cracked screen my guess is they will tell you to do one or charge you a lot for the job..
Delivered by Weston Union in the rain after 70 Years
KarlosTheJackal said:
I work as a mobile phone & PC tech in the UK & have to deal with SBE on a regular basis, There not as bad as people make out, Just have to remember that they will only do any work as long as the phone has not been tampered with or had physical/water damage.
If it's a cracked screen my guess is they will tell you to do one or charge you a lot for the job..
Delivered by Weston Union in the rain after 70 Years
Click to expand...
Click to collapse
I am not looking for it to be done under warranty I am more concerned about them being competent at doing it which I have heard enough bad experiences to put me off plus as you say you deal with them regularly and state they will either tell me to do one or charge me a lot for any work done this does not instill me with any confidence being that I have been quoted £150 quid elsewhere or I can attempt it myself for the cost of parts at £100 .
Has anyone done the procedure themselves ?
Is there a guide and not the you tube disassembly one on you tube as that is not comprehensive enough ?
Any recommendations how to reseal the back plate once done ?
sexperia said:
I am not looking for it to be done under warranty I am more concerned about them being competent at doing it which I have heard enough bad experiences to put me off plus as you say you deal with them regularly and state they will either tell me to do one or charge me a lot for any work done this does not instill me with any confidence being that I have been quoted £150 quid elsewhere or I can attempt it myself for the cost of parts at £100 .
Has anyone done the procedure themselves ?
Is there a guide and not the you tube disassembly one on you tube as that is not comprehensive enough ?
Any recommendations how to reseal the back plate once done ?
Click to expand...
Click to collapse
On any other phone I would say try it yourself but if you ever intended on using the water resistant feature of this phone I would suggest paying the extra & getting SBE to do it, that way you are still covered with Sony & and the job will definitely be done correctly
Delivered by Western Union in the rain after 70 Years
I'm dying to get root (event temp) so I can chroot debian but due to the apparent flimsiness of the dock am a little scared to loose warranty coverage.
What are the real consequences of unlocking on warranty? If the hinge or connector breaks (hardware issuss) does Asus just turn it away if unlocked?
I don't know how Asus handle this, but I know from Sony and HTC that there never was a problem when unlocked. Just if you grill your processor or hardbrick the phone MAYbe they refuse, but I never ever heard something like this.
If the dock breaks it more common that a seller states that it is your fault because of using too much force.... But they can't refuse warranty on hardware dock because of rooting the tablet...
A friend hardbricked his Samsung and the message from service center was that it fell on the floor I guess in most cases they can't tell if you brick if it's from rooting/flashing or not....
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
Click to expand...
Click to collapse
He can say that, but I don't believe that they would have any chance in court...
huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
Click to expand...
Click to collapse
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk
aznmode said:
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk
Click to expand...
Click to collapse
Because that's what you agree to when you unlock...
The text you have to agree to before you use the unlock tool doesn't leave any doubt's: You kiss your warranty good bye - no matter what. There have been cases where TF700 users got a warranty repair even after unlocking. But I would not count on it. And you certainly cannot demand it.
Unless you live in the EU, it seems. Stronger consumer protection laws seem to give users a leg up, so research your country's laws.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 4
Yezariael said:
He can say that, but I don't believe that they would have any chance in court...
Click to expand...
Click to collapse
Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world. Go for it I dare ya.
Anyway if you search on this you find some that tried to send it back and they WOULD NOT fix it. Wanted to charge them hundreds of dollors to fix. Yet I think I remember someone that got it fixed. Not worth it. Its ASUS
Zeblade said:
Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world.
Click to expand...
Click to collapse
Yeah, I know the (Swiss) laws, and if I need a good lawyer I have an insurance for this Anyway, consumer have a lot of rights, at least in Switzerland and EU, and a company cannot deny any warranty. If the defect is a consequence of unlocking they could, but not if the dock is not working properly... The problem is, most people would not go to court because of this 500 bucks...
In Europe (EU) they can't deny warranty by law. Doesn't matter what Asus tells on their website.
When for example the dock cnnector is broken and you are unlocked the manufacturer MUST PROOF that the malfunction was caused by unlocking the device and they can't.
Would they reject warranty then a letter of a lawyer does miracles.
Hi, here in Germany we have two warranties. One comes from the law and helps you six months, after this time you have to prove that the damage existed from the beginning which is practically nearly not possible. They can´t deny you this warranty as it´s a law.
The other warranty which comes from the manufacturer is something they can deny as it is voluntary.
So at least for me right now I don´t want to root even though I really want to root .
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...
SHadowral said:
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...
Click to expand...
Click to collapse
There is. On other devices some developers made it possible, but usually it takes "some" time... can be tomorrow, can be in 1 year, can be never... Has nothing to do with stock kernel, when you can install a recovery you can change kernel, too. With official unlock tools like Asus or Sony are doing they get a database with all unlocked devices... What they do with this data is another question
Thanks, i´ll patiently wait for the day to come
asus reply
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
Dear Mr. Dunwell,
thank you for your email request.
This unit is Out of Warranty due to Unlock device.
In the case of an under warranty repair is first created a cost estimate.
Here, a service fee in the amount of about 135 CHF.
This amount is also refusing to pay the cost estimate, and covers the cost of inspection and the shipping of the unrepaired unit.
It is not possible for us to name the price in advance without having to inspect the equipment, please be understanding of this.
1. Please fill in the relavant warranty application (3. Send in Service - Einsendung defekter Ware) form for your product, by clicking on the link:
https://eu-rma.asus.com/pick_eu/ch_d/eee.html
2. After approval of the submitted data you will receive the RMA number and shipping instructions from us by e-mail.
3. Please read our Terms & Conditions before filling in the RMA forms.
Please don't hesitate to contact us, if you have any questions.
We are committed to customer satisfaction.
You will receive in the next few days by e-mail a link to your satisfaction survey.
We would be very happy if you take the survey and evaluate our service.
Your answers will help us identify the areas where we could improve.
Sincerely,
Mehmet Adyakar
Click to expand...
Click to collapse
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear
lpdunwell said:
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear
Click to expand...
Click to collapse
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...
berndblb said:
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...
Click to expand...
Click to collapse
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-
lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-
Click to expand...
Click to collapse
Indeed here in Holland they can't refuse the warranty because of unlocking. In fact ASUS must proof that the connector problem was caused by unlocking the device and they can't of course.
Sent from my superfast Asus Infinity TF701with Dock
lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Click to expand...
Click to collapse
Do you have an insurance for things like that? (Rechtsschutzversicherung) They would do the work, as I don't believe that Asus will say "Oh yes, Swiss guy, no problem!"
I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK
linuxkidd said:
I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK
Click to expand...
Click to collapse
That is nice and all but your speaking for Asus and you can't. We always find that one person on that one day that didn't do their job. You got lucky. I am sure more posts like this will help Asus really slack off more.
I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever.
So NEVER listen to posts like this. You void the warranty and you want them to look the other way. Granted I don't know one time a unlock was the cause of a broken tablet lol but Man if you ever learned anything then remember when you took that tag of your mattress and look what happen.. what happen? Yeah
Zeblade said:
That is nice and all but your speaking for Asus and you can't....
Click to expand...
Click to collapse
linuxkidd said:
...My expectation is that ...
Click to expand...
Click to collapse
Nope.. not speaking for Asus.. Giving my expectation, not policy of Asus (as caveated with "My expectation is that...")
Zeblade said:
...I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever....
Click to expand...
Click to collapse
I believe you found the reason it wasn't honored right here... Warranty almost never transfers across owners. They (in general, not speaking specifically for Asus) usually state that they are only good for the original owner of the device.
It is true that either
A) I found the one person (or persons... ) slacking in their job and they replaced a hardware component which was clearly defective and had nothing to do with the device being unlocked.
or
B) The few other people who've had issues found the one or two people who were being dicks.
Either way, the story you provide doesn't even apply due to the tablet not being with the original owner.
LK
I have cracked my screen and the touchscreen only works from the half down. I don't want to risk warranty rejection and live 3 weeks without my phone so I've ordered the replacement part (LCD+digitizer).
I'm an experienced smartphone repairer (mostly on iPhones but some Androids too) but I'm a bit worried that I'll break my ZR. From my understanding it needs to be opened from the front side, but I would like to be sure of what I do.
Has anybody seen a disassembly guide/video/pictures ? It would help a lot!
(If not, I will document my repair here for future reference...)
Try googling it
Tito1337 said:
I have cracked my screen and the touchscreen only works from the half down. I don't want to risk warranty rejection and live 3 weeks without my phone so I've ordered the replacement part (LCD+digitizer).
I'm an experienced smartphone repairer (mostly on iPhones but some Androids too) but I'm a bit worried that I'll break my ZR. From my understanding it needs to be opened from the front side, but I would like to be sure of what I do.
Has anybody seen a disassembly guide/video/pictures ? It would help a lot!
(If not, I will document my repair here for future reference...)
Click to expand...
Click to collapse
I've google the keywords and saw some hints there, some dated to March 2013. So, give it a try
There's some pictures of how Sony do it, it looks complicated!!
Sorry, not allowed to post links yet, google for
"Sony Official Reveals the Waterproof Cellphone Repair Process"
Thank you, this is exactly what I was looking for!
It seems straightforward enough... I dont think I will dare put it in the water afterwards thought
Tito1337 said:
I have cracked my screen and the touchscreen only works from the half down. I don't want to risk warranty rejection and live 3 weeks without my phone so I've ordered the replacement part (LCD+digitizer).
I'm an experienced smartphone repairer (mostly on iPhones but some Androids too) but I'm a bit worried that I'll break my ZR. From my understanding it needs to be opened from the front side, but I would like to be sure of what I do.
Has anybody seen a disassembly guide/video/pictures ? It would help a lot!
(If not, I will document my repair here for future reference...)
Click to expand...
Click to collapse
Everything u need i believe https://dl.dropboxusercontent.com/u/67240027/Sony_Xperia_ZR_Mechanical.rar
Lasantha said:
Everything u need i believe https://dl.dropboxusercontent.com/u/67240027/Sony_Xperia_ZR_Mechanical.rar
Click to expand...
Click to collapse
Thank you very much !
I have the same problem, except no part of the screen is working. I was just wondering if you tried to change the screen, and if you did, is everything working?