[Q] Has anyone else had this problem? - Xperia Z1 Q&A, Help & Troubleshooting

The metal ring came off the headphone port, I have no idea where it is.
Is my phone still waterproof?

These things give me mini heart attacks.
Yes someone has had this issue not too long ago. I think you should take it to the nearest service centre right away.
Sent from my C6902 using xda app-developers app

BreakShadow said:
These things give me mini heart attacks.
Yes someone has had this issue not too long ago. I think you should take it to the nearest service centre right away.
Sent from my C6902 using xda app-developers app
Click to expand...
Click to collapse
That's the plan, they closed at 5 so I have to wait until tomorrow morning.

Be careful with the ring on the power button too, it can come off too like this one.

So I called Sony and they're saying that I'll have to pay for the repair since the piece is missing.
I'm walking down to the Sony store right now to yell at them.

JuicyBrah said:
The metal ring came off the headphone port, I have no idea where it is.
Is my phone still waterproof?
Click to expand...
Click to collapse
Don't worry so much, it's still waterproof. For water resistant, the earphone jack of Sony Xperia Z1 was made specially. So lost the ring will not affect the waterproof function.
I said that after seeing the sony xperia Z1 tear down with my own eyes.
If you still can't be at ease, just repair it.

I sold my iphone 5 back in September to get this phone, but Sony can learn a thing or two from Apple regarding after sales care.
Rings have fallen off buttons and headphone jacks and on my phone my speaker grille curled up and fell off - yes believe it or not, but it's a piece of plastic mesh and it will show it's disdain to the waterproofing quality of the phone as soon as it's had one too many skinny dips in the bath with you...
My screen cracked spontaneously out on an extended holiday in South Africa and unlike an IPhone the few hairline cracks made the screen go mad so it was unusable and u like Apple the service centre simply refused to even look at it unless I paid R4,000 which is £280.
Sony refused to fix it under warranty as the phone was a UK model and I had to courier it back to the UK then wait ages for somebody to bring it along again.
So yes... I love the phone but it's made really poorly of what seems like good materials but not really.
Although I won't ever go back to Apple, when a compliment is due it's due. No phone's construction was ever as good as the iPhone 4/4S...
Sent from my C6903 using xda app-developers app

I called Sony and after the third phone call they said they would send me an RMA number by email. Two days later and nothing has arrived.
I don't understand why they are being so difficult for what looks like a 5 cent component.
I'm very disappointed with the service so far, I absolutely love the device but I was not expecting Sony's support to be so poor.

Related

water test, I hope not failed

So, after I finally got the charging dock, after 3 weeks of charging the phone through the USB port, I decided to test it in water for the first time. I checked that the flaps were well sealed and put it in water, as it was showing a video. All good so far. After 2 minutes, I took it out and put it on a towel to dry. Still working. After 5 more minutes, I noticed that the USB cover was slowly coming out by itself. I pushed it back more securely, but it was still pushing out by itself. I opened it entirely then covered the port again securely. 15 minutes later, phone still working. I DO HOPE nothing went wrong. I will be back tomorrow with another update. I am not sure why the cover was acting up. I am sure I placed it well before I put the phone in water, I checked like 10 times.
Following morning, phone works well. Last night, I also opened the back cover and dried the drops of water in the area outside the battery protective rubber ring. I guess the phone is alright but I probably won't do the water exercise very often, I was nervous as hell
Sent from my C5503 using xda app-developers app
Thanks for sharing.
I always hesitate to put my XZR to test in water until last night when I was texting my gf when I was having my shower.
Pressure from my shower induced touches but it was expected.
Then I put it into test under water and it works just fine.
Now I'm just wondering how will it perform if I test it in sea for <1meter <10mins since the IP58 stated only for fresh water...
The word around the forums is that it will be fine as long as you clean it in fresh water immediately after so no salt can attach to the materials. But... I don't think I'm going to dip it in sea water. Good luck!
Sent from my C5503 using xda app-developers app
tudork said:
So, after I finally got the charging dock, after 3 weeks of charging the phone through the USB port, I decided to test it in water for the first time. I checked that the flaps were well sealed and put it in water, as it was showing a video. All good so far. After 2 minutes, I took it out and put it on a towel to dry. Still working. After 5 more minutes, I noticed that the USB cover was slowly coming out by itself. I pushed it back more securely, but it was still pushing out by itself. I opened it entirely then covered the port again securely. 15 minutes later, phone still working. I DO HOPE nothing went wrong. I will be back tomorrow with another update. I am not sure why the cover was acting up. I am sure I placed it well before I put the phone in water, I checked like 10 times.
Click to expand...
Click to collapse
Haha if sony r wrote n decide the ZR is ip58 water resistant device u don't need to worry bro
yur device will be ok just check everything is close before u put him into water
Ps.
I have the ZR 3 days already n i really wanna get the charging dock everyday check expansys if it's available.. Where do u get yurs man?
Still here
N!geR -> E!ch0
E!ch0 said:
Haha if sony r wrote n decide the ZR is ip58 water resistant device u don't need to worry bro
yur device will be ok just check everything is close before u put him into water
Ps.
I have the ZR 3 days already n i really wanna get the charging dock everyday check expansys if it's available.. Where do u get yurs man?
Still here
N!geR -> E!ch0
Click to expand...
Click to collapse
my charging dock came with the phone inside the box.
heikis said:
my charging dock came with the phone inside the box.
Click to expand...
Click to collapse
Lucky
Sent from my C5502 using xda app-developers app
Dock from amazon.co.uk, as I am in the UE . but of course I should worry. Just read how many Z users got them damaged by water. There have to be a few defective devices now and then and if you are unlucky, it can be yours fortunately mine seems to be ok.
Sent from my C5503 using xda app-developers app
tudork said:
Dock from amazon.co.uk, as I am in the UE . but of course I should worry. Just read how many Z users got them damaged by water. There have to be a few defective devices now and then and if you are unlucky, it can be yours fortunately mine seems to be ok.
Sent from my C5503 using xda app-developers app
Click to expand...
Click to collapse
if you actually did get a defective device and it gets ruined by water, then nobody will repair it for free.
Exactly. That's why I was so nervous to put it in water. Fortunately mine seemed ok.
Sent from my C5503 using xda app-developers app
Hello,
I also performed a water resistance test by putting the phone under the shower. All the flaps were closed and I was disappointed that water came under the back panel: the NFC port, camera lens and some interstices on the edges were wet. Does that mean the phone is water resistant... even inside ? :silly:
For those who tested it, did you also notice water under the shell ?
hi all...
nice thread BTW , but i have to sya that why we dont make it a thread about testing the whole proofing thing of the XZR (Water/Dust/Drop)
i have question about dropping the phone , is it really shatter proof phone? cause i often drops my phone so i need a phone that has strong screen glass?
Crag Hack said:
hi all...
nice thread BTW , but i have to sya that why we dont make it a thread about testing the whole proofing thing of the XZR (Water/Dust/Drop)
i have question about dropping the phone , is it really shatter proof phone? cause i often drops my phone so i need a phone that has strong screen glass?
Click to expand...
Click to collapse
I think the OP could just rename the thread
I'm don't really want to drop my phone for testing but I think the screen is very resistant. It doesn't bend when we press hard on it because there is no air layer between the glass/touch panel and the screen itself, and all the components seem very close.
The frame of the phone also looks strong so I think the ZR is well cooked for drops. Anyway paying attention is the best way to keep a phone alive
It's normal that water goes in the camera part. The phone is fine unless the water goes in the battery part. You need to dry the water inside the back every time you put it in water.
Sent from my C5503 using xda app-developers app
E!ch0 said:
Haha if sony r wrote n decide the ZR is ip58 water resistant device u don't need to worry bro
yur device will be ok just check everything is close before u put him into water
Ps.
I have the ZR 3 days already n i really wanna get the charging dock everyday check expansys if it's available.. Where do u get yurs man?
Still here
N!geR -> E!ch0
Click to expand...
Click to collapse
there is an laternate dock on ebay for 10 USD, can't post link yet, just enter ebay and search "xperia zr dock" there are several sellers selling them.
i bought one, will probebly arrive in a week or more so i can review it.
and about the anti-shatter film, can anyone elaborate? is it supposed to help defend the glass from shatters? or just keep it from disintigrating once it's been shattered? cos the latter is disaponting.
It's meant to keep the glass from splintering after it shatters. It's pretty tough. Dropped the phone onto concrete from my hand, so about 4 feet. It survived although the frame got a bit of a dent.
Sent from my C5502 using Tapatalk 4
frankly , i don't think that having a removable back cover in a waterproof device is a good idea , this thing will make alot of people (like me) hesitate before buying this phone , my brother has the Xperia Acro S , the phone is really solid build, he use it alot under water , he likes to listen to music while taking a shower ,and he always take the phone to pool trips. i dont think the the owner of XZR will dare to do it that often.
maybe i will have to change my mind about buying this phone, after the Z1 was announced.
Crag Hack said:
frankly , i don't think that having a removable back cover in a waterproof device is a good idea , this thing will make alot of people (like me) hesitate before buying this phone , my brother has the Xperia Acro S , the phone is really solid build, he use it alot under water , he likes to listen to music while taking a shower ,and he always take the phone to pool trips. i dont think the the owner of XZR will dare to do it that often.
maybe i will have to change my mind about buying this phone, after the Z1 was announced.
Click to expand...
Click to collapse
well, you've seen what happend with the xperia Z, it's back is not glued right and water are leaking between the glass and the back into the device for a large number of people, not having a removable back doesn't nessecarly means better.
the ZR removable back actually looks good, this rubber band does a much better job then glue, and for most people who had leakage problem with ZR it was from the flaps and not the back.
now i wonder how can the acro s be more durable, the thing has 5 flaps!! thats 3 more than the ZR, so unless sony really lost thier game producing those flaps it shouldn't be any less better at it.
shteren said:
well, you've seen what happend with the xperia Z, it's back is not glued right and water are leaking between the glass and the back into the device for a large number of people, not having a removable back doesn't nessecarly means better.
the ZR removable back actually looks good, this rubber band does a much better job then glue, and for most people who had leakage problem with ZR it was from the flaps and not the back.
now i wonder how can the acro s be more durable, the thing has 5 flaps!! thats 3 more than the ZR, so unless sony really lost their game producing those flaps it shouldn't be any less better at it.
Click to expand...
Click to collapse
you have a point here , yes the removable back cover dose not mean it will be bad for water proofing , but still it is scary to try it in the water.
to sum the whole water proofing thing , i think that water proofed devices should have very few moving parts , and that is flaps and back cover...
Xperia Z1 and S4 active (that has removable back cover) share this feature of having only one flap , the uncovered -yet proofed- 3.5 jack is a big win. those seems to be better waterproofed devices.
Conned by Service Centre
I have to complain about the loss in faith I have had in this company I once trusted, considered reliable. I own a Sony Television, a PS3, Music System, POS Camera and now a Smartphone, the Xperia ZR. But the business policy and Service to Consumers have changed over the years, and this has caused a great emotional and economic distress to me.
I had bought an XPERIA ZR(C5502) on the 11th of September, 2013. After a month of use, suddenly the screen of the phone would not turn on. Other functions were working perfectly as far as my knowledge goes, (i.e. camera button, volume keys etc). A few days ago, it stopped booting altogether.
On contacting the Sony Service centre he informed me that I have done water damage to my phone, and therefore void my warranty. I repeatedly asked him to open(unscrew) the phone and check for any damages, but he told me that he wont open it, because some litmus paper inside the phone had turned red, indicating water damage. I persistently said that the phone has undergone no water damage, and is not turning on, so to please check for any damage inside and fix it as it was just a month old and was under warranty. I repeatedly told him that I have not brought the phone under water contact in any manner, to which he replied that then it was my fault during purchase, that I didnt check the water indicator strip, thereby asserting that I AS A CONSUMER AM NOT ASSURED A DEFECT FREE PIECE UPON PURCHASE. WHY DIDNT YOU PUT A CLAUSE FOR THE CONSUMER, THAT "PLEASE CHECK THE WATER INDICATOR UPON PURCHASE" ? THAT INDICATOR HAS BEEN RED AS FAR AS I KNOW.
ADDITIONALLY, THIS PHONE IS IDENTIFIED AS "WATERPROOF" BY SONY. But he said I had to pay 80% of the phone's actual cost, to get a replacement, and he will NOT REPAIR IT UNDER WARRANTY. ALSO, HE ADDED, THAT HE WILL ONLY OPEN IT TO INSPECT IF HE GETS A SPECIAL EMAIL FROM SONY INDIA AUTHORITIES, INSTRUCTING HIM TO DO SO.

My speaker grille just fell off!

The longer I'm having this phone, the more disillusioned I am becoming with it.
I sold my iPhone 5 in September and 'upgraded' to the Z1...
Yet despite needing initial time to get over the pathetic viewing angles, I developed a real fondness for the phone...
But that honeymoon period soon ended... Two weeks later the phone had proven that it was the biggest scratch magnet I ever owned. The perfectly hard wearing Dragontrail glass is covered by a super scratch prone ASF, the aluminium frame has lots of ugly scuff marks on it despite taking great care of the phone and only keeping it in a soft pocket - alone - and today the grille bubbled up and came off the speaker at the bottom.
By the way it is nothing but a piece of cut out mesh, fabric essentially, that has been glued down with what seems to have become really tacky glue. Clearly not water resistant as it's advertised.
I've put it back but it wouldn't stick. I really need to send it in for a warranty repair but I'm leaving Europe for 5 months on Monday so I can't!
So the Z1 is a poorly constructed phone made to appear as if it is of a premium build quality and Sony did not build it to look good in a month, or two or 12 down the line let alone two years.
Who in their right mind ok'd the ASF what a hideous idea?!
Anyway I digress, has anybody else's speaker grille come off or bubbled up?
Sent from my C6903 using xda app-developers app
Here it is... It's just a piece of plastic mesh and mine has now fallen off. Anybody with the same?
Sent from my C6903 using xda app-developers app
Another pic of the grille
Sent from my C6903 using xda app-developers app
Use superglue. The grill has nothing to do with the waterproofness.
It will still be under warranty when you get back. Send it then?
Sent from my C6903 using xda app-developers app
I can't superglue it back as it now has a kink in it... And just looks bad.
A warranty repair it is then when I come back. Thanks for the advice anyhow.
As long as my waterproofing is not affected I'm gonna live with it.
But yes I am fundamentally disappointed with some of the materials used to make this phone... and at the top of my list is the ASF with the logo baked in...
This is just yet another thing...
Sent from my C6903 using xda app-developers app
Didn't somebody's silver ring around the power button also just fall off? These things shouldn't happen...
Sent from my C6903 using xda app-developers app
My speaker grill just started pealing off. Noticed when it got caught on something.
Does this actually affect whether it's waterproof or not? I'm imagining not, as it's just a thin piece of plastic, either way I'll be more careful with the phone now.
Mine isn't under warranty because I've had it so long, and it's rooted too...
corydor13 said:
My speaker grill just started pealing off. Noticed when it got caught on something.
Does this actually affect whether it's waterproof or not? I'm imagining not, as it's just a thin piece of plastic, either way I'll be more careful with the phone now.
Mine isn't under warranty because I've had it so long, and it's rooted too...
Click to expand...
Click to collapse
@corydor13 @Johann_London
I've noticed today, that my speaker grill is a bit "wobbly" which means that if I put my finger on it I can move it a bit to the left and right and also up and down. I'm not sure if it was there from the beginning (I have the phone since September) but I doubt it. Is this "normal" or already considered a case for warranty?
I'm afraid now the grill might come off soon! I have a case on the phone and always have it alone in one pocket and handle it with care so that shouldn't be the cause.
What did you do? Sent it in under warranty?!
drsoran2 said:
@corydor13 @Johann_London
I've noticed today, that my speaker grill is a bit "wobbly" which means that if I put my finger on it I can move it a bit to the left and right and also up and down. I'm not sure if it was there from the beginning (I have the phone since September) but I doubt it. Is this "normal" or already considered a case for warranty?
I'm afraid now the grill might come off soon! I have a case on the phone and always have it alone in one pocket and handle it with care so that shouldn't be the cause.
What did you do? Sent it in under warranty?!
Click to expand...
Click to collapse
That's basically how the problem started for me.
After a while of trying to keep it on, I got annoyed with the fact that it kept falling off, so just left it off.
Haven't sent it back for repairs or anything as I don't see the point.
It's been soaked since and doesn't have any problems..(yet).
So it is still waterproof? But even if so, it's very disappointing that this happens after only 9 months and without the grill it looks ugly, like it was used for ten years.
I also have that strange, squeaky vibration motor sound. I can live with the former, but both defects combined are almost too much.
I'm going to talk with the Sony chat tomorrow and see what they'll say.
drsoran2 said:
I'm afraid now the grill might come off soon! I have a case on the phone and always have it alone in one pocket and handle it with care so that shouldn't be the cause.
What did you do? Sent it in under warranty?!
Click to expand...
Click to collapse
It's not a problem, they used a cheap glue to stick that grill under the phone and in time, hot temperatures and maybe water, the glue just lost his consistency. Try to keep it on or just apply some drop of good glue and do not close the speaker (LOL)
BTW, I can move mine too but until stay there I do not touch it.
I'm going to post this thing that happen to me yesterday I think I was the only one and I found this, yesterday I saw how my grille can move and I was like , I take great care of the phone, doesn't have scratches of any type, and now this.... I will try to remove it very very careful and apply some kind of glue I have, and see what happen
A little too late to this thread, but just posting my own experience. The little speaker mesh literally fell off of my Xperia Ray. After it comes off, you can not hear anything on the speaker phone when talking to someone and Music, although loud comes with very high frequencies. To fix this, you take black electrical tape, cut just a small part and stick it over the plastic, then use a clear plastic tape to cover that along the bottom. The sound is not like the original but still works better than no mesh. The in-Call volume of these phones is a major disappointment. You are right, the build quality of most android phones is junk. What the Android world needs badly is the iPhone build quality.
Well I'm back with some things to say, some friends I know seem that doesnt have this problem at all, weird, after some time I finally removed the grille it was just holded with strong by a very small side, I try glue that have a color like orange/brown (I dont remember the brand) it work ok but just for 2 weeks, after that it starts to move again, so now I try a Gel glue and it seems that work excellent, it doesn't move at all, with the other glue it holds, but it can move a little, seems that this glue is the solution, and it says in the boxx is water resistant so, better for me, I have to say that you have to ve very careful because a little drop in the mic and nobody will hear you again, the same for the speaker, so far I dont have problems :victory: so if you found a gel based glue in a little stick, try it if you have this problem
jacker60 said:
Well I'm back with some things to say, some friends I know seem that doesnt have this problem at all, weird, after some time I finally removed the grille it was just holded with strong by a very small side, I try glue that have a color like orange/brown (I dont remember the brand) it work ok but just for 2 weeks, after that it starts to move again, so now I try a Gel glue and it seems that work excellent, it doesn't move at all, with the other glue it holds, but it can move a little, seems that this glue is the solution, and it says in the boxx is water resistant so, better for me, I have to say that you have to ve very careful because a little drop in the mic and nobody will hear you again, the same for the speaker, so far I dont have problems :victory: so if you found a gel based glue in a little stick, try it if you have this problem
Click to expand...
Click to collapse
Hi
Does anyone know where I can buy this part (black botton cover)?
I have tried to find a place that sells it and I could not find one.
However, I replace the screen on my phone (Xperia Z1s C6916) about three months ago, and only ripped the flex cable connecting the audio jack and sensor. When I did that, I bought a screen that was already connected to a frame. However, I forgot to transfer the mesh covering the speaker. I did not know it was just a mesh piece on the outside until now... I took the phone apart, yet again, ripped the flex cable connecting the microphone... Why are parts for this thing so expensive!?
Johann_London said:
Anyway I digress, has anybody else's speaker grille come off or bubbled up?
Sent from my C6903 using xda app-developers app
Click to expand...
Click to collapse
Mine fell off a few months ago.
AkiraProject said:
Mine fell off a few months ago.
Click to expand...
Click to collapse
Mine fell off yesterday. I bought mine in September. I'm glad the water proofing hasn't been affected by it (going by others' accounts, I'm too chicken to try it myself.) I was really upset cause I bought it only for the waterproofing and the other features were a plus. I'll super glue it then. India is getting too hot, the glue melted off.
Yeah mine fell off too, it's been off for a while now.
My USB flap fell off too, though it was probably my own fault over using it without care. So I guess mine isn't waterproof any more ? :victory:

Crooked phone

Hello, on another forum I found such a case :
http://screenshooter.net/1584601/veayras
http://screenshooter.net/1584601/atalksx
http://screenshooter.net/1584601/ddrofvu
http://screenshooter.net/1584601/okybuai
At the forum posted that phone normally working. Sony refused to guarantee
What to do with this? I have new phone and can I put my phone in pants pocket ?
Its link to polish forum: http://forum.android.com.pl/f867/krzywy-telefon-dosa-ownie-352418/
I dont understand the problem.. Perhaps you can share some more info since I cant read polish..
My problem: I dont know whether this is a defect in the model, and I'm afraid that it is going to happen with my phone. It is a strange phenomenon.
What is the defect. Like I said I cant read a thing on that website
Can you use google translate? I cant say this better ;(. For me defect this phone is "easy to bend" sorry for language.
Holy cow that's a serious issue if that happens when just in your pocket.
I carry mine only in my pocket too, no case, and its perfectly fine.
Can you post some pics with the phone face down, I would like to see how big the gap is.
Sent from my C5303 using XDA Premium 4 mobile app
Its not my phone, the difference is about 3mm
How on earth is that possible. A phone that has bend?
I dont know what to do with this phone
Why is did not repaired yet? You cant work with this phone like this?
That is not a normal defect. Return to Sony for Repair or swap. You must wear really tight pants for that to bend
Sent from my C5303 using Tapatalk
zolaisugly said:
That is not a normal defect. Return to Sony for Repair or swap. You must wear really tight pants for that to bend
Sent from my C5303 using Tapatalk
Click to expand...
Click to collapse
I don't think it's that the pants were tight, something's wrong with the aluminium I guess. This really don't look good at all..
OK now I'm paranoid, my phone has a slight rock when it's face down on a flat surface. The movement less than a millimetre, so I hope that's just a natural manufacturing variance...
First time in my life I see a Xperia Phone curved!
You better get it to sony center!
no aluminium body can bend just like that if we keep phone in pockets
this is manufacturing defect
is it brought with warranty or without warranty??
because when i got one without warranty, i paid less but it has some serious defects on its body!!
I hope Xperia SP doesn't earn the nickname banana phone.
Of maybe it is Sony showing Samsung and LG how a real curved phone should be?

USB Flap not closing properly..

Had the phone for nearly two weeks.. Noticed the flap seems to open on its own this in turn taking away the "waterproof" abilities of the device.
Spoke to O2 UK and literally straight away the guy said they will be exchanging it.
I now have a courier coming tomorrow to swap the phones out so hopefully I don't get this issue again..
Can't fault the service from O2 here though they don't mess about!
Sent from my D5803 using XDA Free mobile app
That's disappointing...
I'm planning on getting the Z3 Compact through a friend going to America which frankly means that if I have any problems like these I won't be able to use the warranty and replace the device. Hopefully I won't have any problems.
One thing that can prevent problems with the USB flap is simply not using it, but rather charging via the magnetic port with a dock/cable/adapter.
Tuberomix said:
That's disappointing...
I'm planning on getting the Z3 Compact through a friend going to America which frankly means that if I have any problems like these I won't be able to use the warranty and replace the device. Hopefully I won't have any problems.
One thing that can prevent problems with the USB flap is simply not using it, but rather charging via the magnetic port with a dock/cable/adapter.
Click to expand...
Click to collapse
Shouldn't have to avoid using any part of the phone.. If it's not going to work properly I don't want it, no matter what it is I have bought..
Sent from my D5803 using XDA Free mobile app
pricey2009 said:
Shouldn't have to avoid using any part of the phone.. If it's not going to work properly I don't want it, no matter what it is I have bought..
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
Yes that's fair enough. It's a shame if the USB flap really does have design issues or maybe it's just a rarer issue that unfortunately happened to you.
Tuberomix said:
Yes that's fair enough. It's a shame if the USB flap really does have design issues or maybe it's just a rarer issue that unfortunately happened to you.
Click to expand...
Click to collapse
Apparently it's not so rare, alot of people would seem to getting similar issues if you look on the Sony mobile forums..
I would advise everyone to check their units and make sure both flaps close properly..
If not your phone will not be waterproof and hence may die if you take it for a swim like they do on the adverts...
Sent from my D5803 using XDA Free mobile app
At the end of the day, the flaps are made of plastic which can and will bend if you don't take care when removing or make sure its not getting caught in anything while its off.
I'm not saying this is the case with everyone, but likely for most...
I'm in exactly the same boat. Bought the black version from Clove, arrived just under 2 weeks ago. For the last few days, I noticed the flap was loose when taking it out of my pocket, thought it was becoming loose while walking around. Closed the flap and left it on the table, few minutes later, it was loose again, so definitely a hardware problem. Gave the flap a clear with an earbud but no cigar. Nano SIM cover sits nice and tight
Really disappointed as I really like the phone and apart from this issue, it lives up to my expectations for both the hardware and software. Gonna be a pain going back to my Nexus 4 which I wiped clean in the expectation I'd be selling it soon >.<
Is it a case of replacing the flap or is there a bigger problem? Anyone had any experience with Clove returns? Will they ship out a new one before I return the faulty one - would make life easier as I can use the Sony PC Companion app to transfer all my stuff to the new one straight away
zer0day said:
I'm in exactly the same boat. Bought the black version from Clove, arrived just under 2 weeks ago. For the last few days, I noticed the flap was loose when taking it out of my pocket, thought it was becoming loose while walking around. Closed the flap and left it on the table, few minutes later, it was loose again, so definitely a hardware problem. Gave the flap a clear with an earbud but no cigar. Nano SIM cover sits nice and tight
Really disappointed as I really like the phone and apart from this issue, it lives up to my expectations for both the hardware and software. Gonna be a pain going back to my Nexus 4 which I wiped clean in the expectation I'd be selling it soon >.<
Is it a case of replacing the flap or is there a bigger problem? Anyone had any experience with Clove returns? Will they ship out a new one before I return the faulty one - would make life easier as I can use the Sony PC Companion app to transfer all my stuff to the new one straight away
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Its obviously a known issue or they wouldn't exchange it so fast in my case..
As soon as I told them the issue, the first response was "you will have it exchanged on your doorstep Monday morning"
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Vodafone Germany exchanged mine within a week (door to door) because of that problem.
Seems to be at least a whole production batch with bad tolerance...
Well got my replacement today and the flap on this unit closes with a "click"
So, definitely check your device does this or else it is not waterproof and needs replacing like the one I had before..
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Clove have agreed to do an exchange, apparently they've had others return it for the same problem. Hoping the next one is fine
zer0day said:
Clove have agreed to do an exchange, apparently they've had others return it for the same problem. Hoping the next one is fine
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How long ago did you buy it?
OT: I really don't understand why Sony isn't providing magnetic cable in their original packages. My guess is that there will be a lot of people who will not be familiar with magnetic charging option and damage their flops during opening for charging.
spider1029 said:
OT: I really don't understand why Sony isn't providing magnetic cable in their original packages. My guess is that there will be a lot of people who will not be familiar with magnetic charging option and damage their flops during opening for charging.
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There are no sony produced cables, only magnetic charging docks.. All the cables are third party only
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How did the Z1/Z2 waterproof covers hold up over time? I would assume anything made of rubbery plastic is gonna stretch and deform slightly over time with repeated opening/closing and exposure to the elements, so I'm curious how long these phones actually stay waterproof.
Just to join the club, have the same issue with my z3c on usb port side, sim card cover is closed as it should be. I already changed my phone once because of display issue and on that one didn't noticed that covers problem. So now I have another irritating issue. Just to inform those who claim that it is bad handling cause, I don't even use this cover cause from the fisrst day of use i had the magnetic charger just because of that I don't have to open this cover and risk to damage it.
So now I have damaged covere which was opened only once, when I inserted my sd card .
New replacement flaps on eBay selling for £5
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Have you tried it?
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I got my Z3c from Mediamarkt and found out the flap of the SIM-card wasn't closing either. If you would press it, it would stay in place for a small minute and hops open. I decided to return it and ask for a new one, because I bought the phone because of the waterproofing. I picked up a new one in the store and luckily the flaps were OK. Sony could easily fix this problem by changing the flaps, the rubber seems a tiny bit too thick.
Can I remove the rubber from the USB flap and it will still close properly?

Something bizarre on the edge of screen

Hi everyone,
I got my Z3 compact a week ago and all is good, but I just noticed something weird on the edge of the screen, it's like there's a wire or something popping out in the gap between the screen and the frame. This got me wondering if there might be a problem with the water resistance, what do you guys think?
The device is brand new and didn't suffer from any drops or any weird maneuvers, didn't even been tried in water.
Thanks and have a good day.
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looks like a misplaced gasket... try the pressure sensor in test mode, open dialer and digit *#*#7378423#*#*, then service tests and pressure sensor... push oh the screen, if the pressure doesn't change even a little bit, your phone is not waterproof and needs to be sent for repair
p.s. when I say push, I mean apply a reasonable force to the screen, not crack it.. if it really is a misplaced gasket, the pressure will be steady.. if not, you'll notice continuous micro-variations in pressure as you hold the phone in your hand
Actually it rises by 3 or 4 millibars and drops back (to lower value than the original) in two or three seconds.. This means it's intact I guess?
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I have the same problem with my z3 compact. But it's on the opposite side where yours have occurred. I don't know how much it would cost to get it fixed but I assume it would be a little expensive because I do think they have to replace the whole front LCD+Digitizer that comes with it's own adhesive.
But I'm not bothered about it at all because even when it was still intact, I said to myself that I would never put or drop this phone on the pool or water. I bought myself a protector just incase I want to take underwater pictures.
yes, it seems so.
But if you've just bought it, I'd return it anyway and buy another
Did it happen just like that or was it there since you bought the phone?
I agree with you, not gonna expose it to water, but still it sucks that you have a water resistant phone and you worry about water.
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Thanks, I bought it without Sony's garantie because it costs extra, so I don't think they will exchange it. I'm going to keep it since everything else is fine.
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heart_of_life said:
Thanks, I bought it without Sony's garantie because it costs extra, so I don't think they will exchange it. I'm going to keep it since everything else is fine.
Sent from my D5803 using XDA Free mobile app
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That does not sound right. The manufacturer's warranty should cover defective products. You have to pay extra for that? Mine was repaired under warranty (for a different problem) without paying extra for a warranty.
To me it's seem that the screen is a bit high too on the angle, in mine the glass is parallel or maybe a bit lower compared to the frame, yours seems like the glass is higher compared to the frame, how much is the value of millibar?? 10k+ about??
scottjb said:
That does not sound right. The manufacturer's warranty should cover defective products. You have to pay extra for that? Mine was repaired under warranty (for a different problem) without paying extra for a warranty.
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I'm in France and the system of warranty is terrible , they just cover major dysfunctions of the phone (touchscreen not working, defective camera..), when I asked the store about this today they said it's probably some manufacturer installed tool to help open up the phone in case of repair!! could it actually be this??
SIRKRA said:
To me it's seem that the screen is a bit high too on the angle, in mine the glass is parallel or maybe a bit lower compared to the frame, yours seems like the glass is higher compared to the frame, how much is the value of millibar?? 10k+ about??
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Click to collapse
Actually that's just the protective tempered glass I installed
The value of pressure was around 1004 since I got the phone, today I found it to be 994 but still responding to pressure. Is this normal?
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heart_of_life said:
I'm in France and the system of warranty is terrible , they just cover major dysfunctions of the phone (touchscreen not working, defective camera..), when I asked the store about this today they said it's probably some manufacturer installed tool to help open up the phone in case of repair!! could it actually be this??
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Click to collapse
Oh, I see.
No, that is not something to help open the phone. If it were, they would all have it.
It's only been a week, the store should easily be able to exchange it for you. If not, Sony will.
Sent from my Xperia Z3 Compact

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