Database Develop

Design Defect? Dust Under The Screen - PH

I'm on my 3rd P970 and I'm wondering... is this device inherently defective? I got this phone last month and due to dust particles taking residence under the screen, I asked LG for a replacement. After much grief and threatening on my part they replaced the unit, but after a day I discovered it suffering from the same dust issue and so I asked for another replacement and now here we are. Barely a day of normal handling and it already has dust.
If you guys have the time, please check for dust using this method and let me know if you're experiencing the same issue. Also, let us know where you're from, I also want to find out if it's a country specific issue.
1. Lock the screen so the backlight is out
2. Use a flashlight to check the screen
3. Prepare for disappointment
Also, I know that in some countries, consumer laws can be very empowering, but in the Philippines, companies will try to give you the runaround if they think they can get away with it.

No dust in here.

No dust in here neither.
Sent from my LG-P970 using XDA

No dust here, but I'm on my 3rd OB also.
The first two had lots of dead pixels. And the current one have just arrive from warranty because off a speaker malfunction... And I think that the vibration is a bit different comparing with the previous OB's I had...
So not a great experience so far ...

genioux said:
No dust here, but I'm on my 3rd OB also.
The first two had lots of dead pixels. And the current one have just arrive from warranty because off a speaker malfunction... And I think that the vibration is a bit different comparing with the previous OB's I had...
So not a great experience so far ...
Click to expand...
Click to collapse
My 2nd replacement had two dead pixels apart from the dust issue... I almost had a heart attack when I realized what those dots were
I'm glad the others have not experienced problems w their OBs
Sent from my Google Nexus S using XDA

Nope. No dust in my OB.
I find curious how many of you needed a replacement. I havent found any problems with mine.
Sent from my LG-P970 using XDA

no dust is inside.
Sent from my Galaxy Nexus using XDA

Since optimus one have that issue, I think your problem is "normal thing"

slurpdroid said:
Since optimus one have that issue, I think your problem is "normal thing"
Click to expand...
Click to collapse
Ha! I've owned an Optimus One and had this issue with that device as well. I don't have that issue with my ever reliable nexus s so I shouldn't have to endure it with the OB.

i have dust under the screen but it`s come after he arrived from assistance (lcd display replaced due the dead pixel) lazy stupid workers and they have a certificate .....

no dust for me too..

I do have a dust under my screen because the screen has been replaced (it didn't work), and stupid technicians replaced it negligently.
It really drives me crazy! every time I look at my screen, I feel that it's really worst phone what I have.. ( Why couldn't the technicians give me a new phone simply?!)
Do you agree that I have to take my phone and ask for cleaning of the dust? (or new phone, but they won't give me easily)

Mine is also dust free and it's my first OB

i have no dust but many little white pixels -.- you only can see in black background but theyre not annoying

two OBs at house but no dust in both.. I think philippines is a dusty place just joking man.. But i also really wonder how u guys get such replacements, here in india they repair the product(carefully) and dont replace easily..

mullarameez said:
two OBs at house but no dust in both.. I think philippines is a dusty place just joking man.. But i also really wonder how u guys get such replacements, here in india they repair the product(carefully) and dont replace easily..
Click to expand...
Click to collapse
True they are all cunning wolves....
Anyways my ob is great
Sent from my LG-P970 using XDA

I'm going to send my phone to repairing, is it justified in your opinion to send a phone because of a dust under the screen? would you do the same?

No dust under my screen kabayan. Where did you buy your OB? Had mine repaired last week due to some problems with the main board. The folks at SM Cyberzone had its main board replaced for free. Great service though kinda slow Hope you get a new unit without any problems whatsoever.

ohadz said:
I do have a dust under my screen because the screen has been replaced (it didn't work), and stupid technicians replaced it negligently.
It really drives me crazy! every time I look at my screen, I feel that it's really worst phone what I have.. ( Why couldn't the technicians give me a new phone simply?!)
Do you agree that I have to take my phone and ask for cleaning of the dust? (or new phone, but they won't give me easily)
Click to expand...
Click to collapse
Threaten to sue the bastards for selling a defective product. That's what I did and how I got these substandard replacements. I've had it to be honest and will ask for a refund if they f*ck it up again
Sent from my Google Nexus S using XDA

facekill1337 said:
i have no dust but many little white pixels -.- you only can see in black background but theyre not annoying
Click to expand...
Click to collapse
But if it's less than perfect you should ask for a replacement. You paid good money for it, no reason you shouldn't get your money's worth
Sent from my Google Nexus S using XDA

Back Glass crack, help?

Hello guys,
I'm from Brazil and here we still don't have the new Xperia Z, but I bought one in Europe and now I have a problem.
I really don't know how, but the glass on the back is cracked. It's on the inferior left corner.
The problem is that now I'm not able to use it without looking this crack.
Is there any place that has this glass??? I don't think it's easy to change it because it's waterproof, so I guess it's not that easy.
Sorry for my bad english, but I really need help of you guys.
Thank you

manniekotty said:
Hello guys,
I'm from Brazil and here we still don't have the new Xperia Z, but I bought one in Europe and now I have a problem.
I really don't know how, but the glass on the back is cracked. It's on the inferior left corner.
The problem is that now I'm not able to use it without looking this crack.
Is there any place that has this glass??? I don't think it's easy to change it because it's waterproof, so I guess it's not that easy.
Sorry for my bad english, but I really need help of you guys.
Thank you
Click to expand...
Click to collapse
It's easy to change, the back part is just glued to the front part, there was a video that showed that you can remove the back part just by heating up the back part.
But I don't know where you can buy spare parts I think it will be expensive though.
Here is the disassemble video:
http://www.youtube.com/watch?v=jNrtamZuf7E
Here is a site where you can buy spare parts (Found in the description link of the video)
http://rounded.com/xperia-z-l36h/

xperia z back glass broken
same here with me my xperia z back glass is broken i left it on charging and dont no how my back glass is broken

ishun06 said:
same here with me my xperia z back glass is broken i left it on charging and dont no how my back glass is broken
Click to expand...
Click to collapse
I don't hope it was because of some heat source from the phone itself. That would mean trouble for all of us.

manniekotty said:
Hello guys,
I'm from Brazil and here we still don't have the new Xperia Z, but I bought one in Europe and now I have a problem.
I really don't know how, but the glass on the back is cracked. It's on the inferior left corner.
The problem is that now I'm not able to use it without looking this crack.
Is there any place that has this glass??? I don't think it's easy to change it because it's waterproof, so I guess it's not that easy.
Sorry for my bad english, but I really need help of you guys.
Thank you
Click to expand...
Click to collapse
I don't understand do you use the back of your phone a lot?

Same here. I am from Viet Nam. And my Black Glass screen - FRONT SCREEN is broken from hear speaker to left size of the screen. Now i can use this phone Normally but anything i have is half touchscreen. So Harder to control it .....
I waiting to some place sell this LCD parts. I think the LCD and Touch panel is 1 parts and that part is too too too expensive. And Heard somewhere when we replace the Touchscreen this phone is not have water proof......
What the suck Dragontrail glass......and SONY logo !! dude..... i can believed this glass it broken easily !! And now i dont know how it broken. I just charging the phone over night.....
Goodluck for all Xperia Z member whom do not have this problem !!! =((

iDroid8 said:
I don't understand do you use the back of your phone a lot?
Click to expand...
Click to collapse
He might not, but I can imagine that it's annoying when you know that there is a crack on the back.
Same as when you do a test to see if there are dead pixels, you see some, but you only see them when you do the test, many people might be annoyed by the fact that there are dead pixels.

Dsteppa said:
He might not, but I can imagine that it's annoying when you know that there is a crack on the back.
Same as when you do a test to see if there are dead pixels, you see some, but you only see them when you do the test, many people might be annoyed by the fact that there are dead pixels.
Click to expand...
Click to collapse
I'd understand if it was on the front, but this is on the back, and for some reason, when there's nothing wrong the front he feels he has to look at the back?

iDroid8 said:
I don't understand do you use the back of your phone a lot?
Click to expand...
Click to collapse
Hello,
The problem is that I own this phone less than a week.... so It botter me a LOT! It's really annoying when you buy something new, and it scratches, or break, or something like that.
I'm waiting for replacement parts......... hope they are available soon

manniekotty said:
Hello,
The problem is that I own this phone less than a week.... so It botter me a LOT! It's really annoying when you buy something new, and it scratches, or break, or something like that.
I'm waiting for replacement parts......... hope they are available soon
Click to expand...
Click to collapse
And there I thought i gave you a link already, maybe I should remove it....

Dsteppa said:
And there I thought i gave you a link already, maybe I should remove it....
Click to expand...
Click to collapse
Yes, I saw it, thanks for that, but it's out of stock..... unfortunately

between you and me.
Glass of the phone is "piece of s_h_i_t". Annoying and "unlimited" finger prints makes this phone looks like $200 Chinese copy.
Plus another problem with screen cracks like on Nexus 4.
Great job keep it up :silly:

Another Broken Class
Yes same here, my back glass cracked...... Its was in my pocket then I pulled my phone out and put it on a leather couch, within seconds I heard a "Tick" I picked up my phone and the glass had cracked.
Hot in the pocket and cold leather couch made this glass crack. also happened to my wifes phone 20mins ago when she put it on the kitchen bench.... that's what made me write this to this thread.
Massive fault with this phone. Totally ruined the IP rating now which was the reason why I brought this phone. And there is no where selling replacements of glass yet.

avetny said:
between you and me.
Glass of the phone is "piece of s_h_i_t". Annoying and "unlimited" finger prints makes this phone looks like $200 Chinese copy.
Plus another problem with screen cracks like on Nexus 4.
Great job keep it up :silly:
Click to expand...
Click to collapse
If you do not like style..well xperia z and glass type is not for you..glass is elegant to see...plastic is not..its up to you how to handle it
sent from my XPERIA Z using tapatalk

lyndonguti said:
If you do not like style..well xperia z and glass type is not for you..glass is elegant to see...plastic is not..its up to you how to handle it
sent from my XPERIA Z using tapatalk
Click to expand...
Click to collapse
WTF man ?
Read my post again.
Did I said I don't like the phone?
Did I said I don't like a design?
Did I said I like plastic more ?
The glass/quality of the phone is ****ty garbage. Because is getting dirty/dust so easy + hard to clean.
Totally when the phone is dirty it looks like a Chinese copy.
Regards.

avetny said:
WTF man ?
Read my post again.
Did I said I don't like the phone?
Did I said I don't like a design?
Did I said I like plastic more ?
The glass/quality of the phone is ****ty garbage. Because is getting dirty/dust so easy + hard to clean.
Totally when the phone is dirty it looks like a Chinese copy.
Regards.
Click to expand...
Click to collapse
lol i always around the xperia thread reading everything like i always doing in galaxy s2 thread...i have no idea that it was you
well sorry if you take it personally....anyway respect your decision :thumbup:
i was refering to general all who dont want glass

lyndonguti said:
lol i always around the xperia thread reading everything like i always doing in galaxy s2 thread...i have no idea that it was you
well sorry if you take it personally....anyway respect your decision :thumbup:
i was refering to general all who dont want glass
Click to expand...
Click to collapse
haha :laugh: Peace :good:

nhonbeo said:
Same here. I am from Viet Nam. And my Black Glass screen - FRONT SCREEN is broken from hear speaker to left size of the screen. Now i can use this phone Normally but anything i have is half touchscreen. So Harder to control it .....
I waiting to some place sell this LCD parts. I think the LCD and Touch panel is 1 parts and that part is too too too expensive. And Heard somewhere when we replace the Touchscreen this phone is not have water proof......
What the suck Dragontrail glass......and SONY logo !! dude..... i can believed this glass it broken easily !! And now i dont know how it broken. I just charging the phone over night.....
Goodluck for all Xperia Z member whom do not have this problem !!! =((
Click to expand...
Click to collapse
same issue is with i hav given my phone in service center they are annoying that it was a physical damage but after request they accepted the phone said that there is no scracth and pressure on it we send this phone to there head office in the research team in manufacturing plant they will check the phone heather it was external damage or itself hell this time sony customer service is very poor in the custumers service apple and samsung are vry good aplle was best in case of customer service i left my phone on charging overnight more than 9 hours dont knon when the glass is broken when i wake up and remove my phone the back glas is broken a hair line type crack is there from top to bottom edge to edge it was not noticable but it was broken hell this time with the sony poor customer service even the service center talk rudly what can we do the its not tough as steel sony was clamig that it was the toughest phone in the market and all ....

This could be a serious problem that could affect all devices, I always charge the phone at night, stays that way like 7-10 hours, I didn't thought that it could crack when the temperature varies. Not cool SONY!

Wow, this topic got me worried a lot.
After having a look at this video I tought it would be strong:
http://www.youtube.com/watch?feature=player_embedded&v=o3yMw2L3tJA
As that guy sure is smacking the phone all over the place without any damage left to the phone.
I think your problem must have something to do with heat when charging.
But that should not be a problem as this phone is also "snow proof".
Taking it from the snow to inside should make it crack aswell then?
Sure hope you guys get your phones fixed soon.
Kind regards, Stefan.

[Q] Has anyone else had this problem?

The metal ring came off the headphone port, I have no idea where it is.
Is my phone still waterproof?

These things give me mini heart attacks.
Yes someone has had this issue not too long ago. I think you should take it to the nearest service centre right away.
Sent from my C6902 using xda app-developers app

BreakShadow said:
These things give me mini heart attacks.
Yes someone has had this issue not too long ago. I think you should take it to the nearest service centre right away.
Sent from my C6902 using xda app-developers app
Click to expand...
Click to collapse
That's the plan, they closed at 5 so I have to wait until tomorrow morning.

Be careful with the ring on the power button too, it can come off too like this one.

So I called Sony and they're saying that I'll have to pay for the repair since the piece is missing.
I'm walking down to the Sony store right now to yell at them.

JuicyBrah said:
The metal ring came off the headphone port, I have no idea where it is.
Is my phone still waterproof?
Click to expand...
Click to collapse
Don't worry so much, it's still waterproof. For water resistant, the earphone jack of Sony Xperia Z1 was made specially. So lost the ring will not affect the waterproof function.
I said that after seeing the sony xperia Z1 tear down with my own eyes.
If you still can't be at ease, just repair it.

I sold my iphone 5 back in September to get this phone, but Sony can learn a thing or two from Apple regarding after sales care.
Rings have fallen off buttons and headphone jacks and on my phone my speaker grille curled up and fell off - yes believe it or not, but it's a piece of plastic mesh and it will show it's disdain to the waterproofing quality of the phone as soon as it's had one too many skinny dips in the bath with you...
My screen cracked spontaneously out on an extended holiday in South Africa and unlike an IPhone the few hairline cracks made the screen go mad so it was unusable and u like Apple the service centre simply refused to even look at it unless I paid R4,000 which is £280.
Sony refused to fix it under warranty as the phone was a UK model and I had to courier it back to the UK then wait ages for somebody to bring it along again.
So yes... I love the phone but it's made really poorly of what seems like good materials but not really.
Although I won't ever go back to Apple, when a compliment is due it's due. No phone's construction was ever as good as the iPhone 4/4S...
Sent from my C6903 using xda app-developers app

I called Sony and after the third phone call they said they would send me an RMA number by email. Two days later and nothing has arrived.
I don't understand why they are being so difficult for what looks like a 5 cent component.
I'm very disappointed with the service so far, I absolutely love the device but I was not expecting Sony's support to be so poor.

Still waterproof?

Hey guys, i have a really big question. In my country is hot now, its summer, i all day be in water ant takeing pictures with my brand new Z1, but.... I have a problem, i accidentaly cracked my back glass, not fulli, but just 1 line about... 3cm long. Line starts near sd card slot and ends about 1cm near aux port. Is it still waterproof?
Btw, i have a original protection film.
Sorry for bad english guys, i hope you understand me.
Sent from my C6903 using XDA Premium 4 mobile app

jonke11 said:
Hey guys, i have a really big question. In my country is hot now, its summer, i all day be in water ant takeing pictures with my brand new Z1, but.... I have a problem, i accidentaly cracked my back glass, not fulli, but just 1 line about... 3cm long. Line starts near sd card slot and ends about 1cm near aux port. Is it still waterproof?
Btw, i have a original protection film.
Sorry for bad english guys, i hope you understand me.
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Man I really don't know.. I don't think you'll face issues even trying to take it underwater, but still if you don't know whether the film cracked too you should try to replace it.. If the asf is ok, then you should be ok bro....
Sent from my C6903 using XDA Premium 4 mobile app

No....
A crack means no longer airtight.

jonke11 said:
Hey guys, i have a really big question. In my country is hot now, its summer, i all day be in water ant takeing pictures with my brand new Z1, but.... I have a problem, i accidentaly cracked my back glass, not fulli, but just 1 line about... 3cm long. Line starts near sd card slot and ends about 1cm near aux port. Is it still waterproof?
Btw, i have a original protection film.
Sorry for bad english guys, i hope you understand me.
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I...wouldn't try it. I think your phone just became "oh #*&$" accident water proof. ie. if you drop it in the neighbors pool or something on accident you're probably fine, but I wouldn't put the "1.5 meters/30 minutes" part to the test anytime soon.
This also probably compromises any warranty given on the water proofness. If they see that it has a cracked back they could easily use that as an excuse not to repair it under warranty claim.

Just like i thought guys, but i think its still waterproof, because the film helps glass keep in his place, and the edges of the glass is still glued. That crack is like hair, really small. Ill try to take a picture in the evening, because its morningright now.
Sent from my C6903 using XDA Premium 4 mobile app

That white spot is from fingers, try to see that little line, i circle it
Sent from my C6903 using XDA Premium 4 mobile app

I really cant see that line without sun shine, because its really small.
Sent from my C6903 using XDA Premium 4 mobile app

Why ask us at all then if you aren't going to heed our advice anyway?
You sound like you have your mind made up, so what was the point of this thread?

Water will find it's way. If this crack is all trought, it WILL find it's way.

I jus want your opinion guys
Sent from my C6903 using XDA Premium 4 mobile app

jonke11 said:
I jus want your opinion guys
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Well, as an engineer (electrical/electronics with experience in mechanical), my opinion is no, definitely not. I wouldn't risk it.
That being said, it sounds like you have yoour mind made up regardless.

crixley said:
Well, as an engineer (electrical/electronics with experience in mechanical), my opinion is no, definitely not. I wouldn't risk it.
That being said, it sounds like you have yoour mind made up regardless.
Click to expand...
Click to collapse
Really thanks! You really answered my question!
Sent from my C6903 using XDA Premium 4 mobile app

I'm still wondering: why shouldn't it be waterproof if the film is COMPLETELY covering the glass crack? I actually don't know if what I just said is true because I can't get a damn nothing from that pic :')

ruggyboss said:
I'm still wondering: why shouldn't it be waterproof if the film is COMPLETELY covering the glass crack? I actually don't know if what I just said is true because I can't get a damn nothing from that pic :')
Click to expand...
Click to collapse
The film could have scratches or little tears in it itself...
Plus who is to say that the film isn't slightly lifted.
You are betting on a lot on a very thin layer of plastic.
Is it worth the price of a new phone?

It's like when you put beers in a cooler. Wait for the ice to melt and you'll see all the stickers on the beer bootle lift up and float on the water.
Simple physics, water will find the smallest whole, smallest gap, smalest opening and make it trough. That's the reason not all devices are IP rated, most of them don't even bother to manufacture something "tight" enough to get a rating, and even if they do, it's more likely a IPX7, not IPX8 like Xperia's.
Water is strong, and it will find its way.

http://www.sonymobile.com/global-en/support/discover-more/water-and-dust-resistance/ look guys, Sony xperia z1 ip58
Sent from my C6903 using XDA Premium 4 mobile app

Yeah guys you're probably right.. The risk is not worth it

As already mentioned here.
It is not worth the risk, you get water in the phone and no warranty, because there is damage on the phone that was not there when you received the phone.
If a phone goes in that has water damage. They clean all the flaps to ensure no debris, then close them, then test the phone to ensure that the phone is watertight at 1.5m for about 30 minutes.
Water in phone = warranty, no water in phone = no warranty. It would be determined that water in the phone had to be lack of care from the user, not keeping flaps clean, closing them properly or even leaving them open.
Further to this, I am certain they would just say the crack in the glass was the issue, again deemed to be user negligence.

I've faced this problem before. I drop my phone on 3 feet high, and crack my front tempered glass protector. And guess what? My phone dead when I submerged it underwater for less than 30s. And yes, water going inside.

if you got air tester machine u lucky but i recommend you bring to sony center
Sent from my C6903 Xperia Z1 using Tapatalk

Something bizarre on the edge of screen

Hi everyone,
I got my Z3 compact a week ago and all is good, but I just noticed something weird on the edge of the screen, it's like there's a wire or something popping out in the gap between the screen and the frame. This got me wondering if there might be a problem with the water resistance, what do you guys think?
The device is brand new and didn't suffer from any drops or any weird maneuvers, didn't even been tried in water.
Thanks and have a good day.
Sent from my D5803 using XDA Free mobile app

looks like a misplaced gasket... try the pressure sensor in test mode, open dialer and digit *#*#7378423#*#*, then service tests and pressure sensor... push oh the screen, if the pressure doesn't change even a little bit, your phone is not waterproof and needs to be sent for repair
p.s. when I say push, I mean apply a reasonable force to the screen, not crack it.. if it really is a misplaced gasket, the pressure will be steady.. if not, you'll notice continuous micro-variations in pressure as you hold the phone in your hand

Actually it rises by 3 or 4 millibars and drops back (to lower value than the original) in two or three seconds.. This means it's intact I guess?
Sent from my D5803 using XDA Free mobile app

I have the same problem with my z3 compact. But it's on the opposite side where yours have occurred. I don't know how much it would cost to get it fixed but I assume it would be a little expensive because I do think they have to replace the whole front LCD+Digitizer that comes with it's own adhesive.
But I'm not bothered about it at all because even when it was still intact, I said to myself that I would never put or drop this phone on the pool or water. I bought myself a protector just incase I want to take underwater pictures.

yes, it seems so.
But if you've just bought it, I'd return it anyway and buy another

Did it happen just like that or was it there since you bought the phone?
I agree with you, not gonna expose it to water, but still it sucks that you have a water resistant phone and you worry about water.
Sent from my D5803 using XDA Free mobile app

Thanks, I bought it without Sony's garantie because it costs extra, so I don't think they will exchange it. I'm going to keep it since everything else is fine.
Sent from my D5803 using XDA Free mobile app

heart_of_life said:
Thanks, I bought it without Sony's garantie because it costs extra, so I don't think they will exchange it. I'm going to keep it since everything else is fine.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
That does not sound right. The manufacturer's warranty should cover defective products. You have to pay extra for that? Mine was repaired under warranty (for a different problem) without paying extra for a warranty.

To me it's seem that the screen is a bit high too on the angle, in mine the glass is parallel or maybe a bit lower compared to the frame, yours seems like the glass is higher compared to the frame, how much is the value of millibar?? 10k+ about??

scottjb said:
That does not sound right. The manufacturer's warranty should cover defective products. You have to pay extra for that? Mine was repaired under warranty (for a different problem) without paying extra for a warranty.
Click to expand...
Click to collapse
I'm in France and the system of warranty is terrible , they just cover major dysfunctions of the phone (touchscreen not working, defective camera..), when I asked the store about this today they said it's probably some manufacturer installed tool to help open up the phone in case of repair!! could it actually be this??
SIRKRA said:
To me it's seem that the screen is a bit high too on the angle, in mine the glass is parallel or maybe a bit lower compared to the frame, yours seems like the glass is higher compared to the frame, how much is the value of millibar?? 10k+ about??
Click to expand...
Click to collapse
Actually that's just the protective tempered glass I installed
The value of pressure was around 1004 since I got the phone, today I found it to be 994 but still responding to pressure. Is this normal?
Sent from my D5803 using XDA Free mobile app

heart_of_life said:
I'm in France and the system of warranty is terrible , they just cover major dysfunctions of the phone (touchscreen not working, defective camera..), when I asked the store about this today they said it's probably some manufacturer installed tool to help open up the phone in case of repair!! could it actually be this??
Click to expand...
Click to collapse
Oh, I see.
No, that is not something to help open the phone. If it were, they would all have it.

It's only been a week, the store should easily be able to exchange it for you. If not, Sony will.
Sent from my Xperia Z3 Compact