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[Video] Nexus 4 Ear Speaker & Loud Speaker Issues while on Call

Well after ordering on the 13th during the first 15 minutes and being a Limbo Level 3 got my Nexus 4 and this happens
On hold for the last 30 minutes
Edit
There are two issues, one is the buzzing when not on call and the other is the borked up earpiece (maybe less than mine).
I didn't have the buzzing when there were no calls being made but I think the issue I have is an extension of the buzzing issue and is in all probability a manufacturing defect.
They make such an awesome device with bad hardware, Google would be crying
the old device directly goes to LG USA as I can see from my RMA return label so my personal advice to all those who have issue while in call please RMA the device.
http://www.youtube.com/watch?v=5hnJbN6d_nc
Update
Google will be sending a replacement.

That sucks. Does it happen on all volumes or just max?

all the time..fml

Just got off the call with a CSR after 45 minutes of waiting ..they will be sending a replacement but another charge of 349 on my credit card until I return the Old one

That sucks munchy. I'm glad I got a good one. I hope you get everything straightened out.
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 03:43 PM ---------- Previous post was at 03:41 PM ----------
munchy_cool said:
Just got off the call with a CSR after 45 minutes of waiting ..they will be sending a replacement but another charge of 349 on my credit card until I return the Old one
Click to expand...
Click to collapse
Yeah I hate the way they do rma's at Google. Why not just charge you if you don't return the old one in a certain amount of time like most other companies? Is it your fault you got a bad one? No!
Sent from my Nexus 4 using Tapatalk 2

Thanks Ryan, lets hope I get a new one which is fine soon, I am happy that the one that I sent to John aka VT is good, the moment I found the f**king issue in my phone I emailed him to check his and his is fine, as I ordered 2 and assuming they both were from the same manufacturing lot I guess it's a bug in LG's assemble line

Good luck. Mine makes a very slight nose from the earpiece speaker. It kinda sounds like the soc doing it's thing. I imagine it's fairly normal. I don't have any sounds like you. I feel bad for you because we waited so long and now you got a dud. The one good thing about Google's method of RMA is you can use the old one as much as you like before getting the new. What I don't understand is they have our cc info on file and they still insist on holding the funds. You won't have to pay tax or shipping again though. I had to go through it twice with my nexus 7 so I know how bad it was.
At the same time I do understand why they do it because people could just file an RMA and take off with both devices by removing the card from wallet.
Anyway, I'm sure everything will work out for you. You are good people and I look up to your kindness bro.
Sent from my Nexus 4 using Tapatalk 2

Thanks again Ryan, you know how we roll ..bad things do happen to good people I guess

OP updated with some more information.

I have the same thing wrong with my nexus 4 and I do not have the funds ($388) in my account at the time, does anyone know if they will still allow me to do the exchange for a new device?

blaboy51 said:
I have the same thing wrong with my nexus 4 and I do not have the funds ($388) in my account at the time, does anyone know if they will still allow me to do the exchange for a new device?
Click to expand...
Click to collapse
I don't think so , if you can add a new card/account maybe you can as they send you a link wherein you already have the n4 already in cart and you click on purchase
Sent from my Nexus 4 using xda app-developers app

They only charge 349 for a 16 GB ; no taxes and shipping ; its just an auth on your card
Sent from my Nexus 4 using xda app-developers app

Holy crap, that gave me a migraine.
Send that thing back immediately. It's definitely defective.
Sent from my Nexus 4

FallN said:
Holy crap, that gave me a migraine.
Send that thing back immediately. It's definitely defective.
Sent from my Nexus 4
Click to expand...
Click to collapse
yeah ..they are sending another one in ..let's see when that gets here ...given there shipping issues I am not sure when a new one will come in and how good will it be

munchy_cool said:
Well after ordering on the 13th during the first 15 minutes and being a Limbo Level 3 got my Nexus 4 and this happens
On hold for the last 30 minutes
Edit
There are two issues, one is the buzzing when not on call and the other is the borked up earpiece (maybe less than mine).
I didn't have the buzzing when there were no calls being made but I think the issue I have is an extension of the buzzing issue and is in all probability a manufacturing defect.
They make such an awesome device with bad hardware, Google would be crying
the old device directly goes to LG USA as I can see from my RMA return label so my personal advice to all those who have issue while in call please RMA the device.
http://www.youtube.com/watch?v=5hnJbN6d_nc
Update
Google will be sending a replacement.
Click to expand...
Click to collapse
Ouch man thanks for the video it the first time I could here this bonked up speaker for myself. Hope your new device is all you expect and more when you get it.
Sent From My Buttery Smooth LG Nexus 4

I guess mine is too borked to keep
Sent from my Nexus 4 using xda app-developers app

blaboy51 said:
I have the same thing wrong with my nexus 4 and I do not have the funds ($388) in my account at the time, does anyone know if they will still allow me to do the exchange for a new device?
Click to expand...
Click to collapse
I have heard and I don't know if its true but I remember hearing that you can send in your faulty device then when they receive it they will send you a new one. I'd look into that cause that s just not OK to hold you at bay because you don't have additional funds for there f*ck up.
Sent From My Buttery Smooth LG Nexus 4

I've had zero issues with my N4, actually I love it! Only issue is the screen gets hot but that's expected.
Sent from my Nexus 4 using xda app-developers app

This phone should be recalled and we should all get new revised hardware with no issues and usb otg working. Fking ridiculous. I doubt my replacement will be any better and that's why i'm keeping the first phone until replacement arrives.

i've got same problem, although mine is not as severe. Most interesting part is that when I use google talk or skype, this problem does not exist, and it seems to come up only when making regular phone calls!

Replacement nexus 4 lost or stolen......or so I thought.

So my replacement nexus 4 was suppose to be delivered on Monday. Around noon monday, I check the tracking which said it had been delivered...except I was home all morning and no package was delivered. I waited a few hours, figuring it was some kind of mistake with the tracking.
Then, I called UPS and they confirmed that it had been delivered at the stated time. I immediately called google and explained the situation. They were very understanding and started the process of disabling the lost device and issuing me a new one.
However, later that evening, my neighbour rang the bell and had the package in his hand....he had just come back from work and found it sitting at his front door (arghhh UPS ). At this point I hadn't yet received the e-mail from google with the link to order another replacement, so I figured I would call them to let them know that I had found the device. The rep told me that she would send the request to the department that handles lost/stolen device, but it was most likely already too late. She said she would keep me posted on the situation by e-mail.
Today, I still haven't received the e-mail with the link to order the new replacement, and the device is working fine (I assume if they disable it, it would lock me out or something). So I e-mailed the aforementioned rep and explained this to her. She e-mailed back saying that they had already disabled the device and given me a full refund, and that I would have to reorder the device...wtf On top of that she made no mention of returning this device (But I did go ahead and mail back the original phone today).
The phone is still working fine and my credit card doesn't show any refund (though this may be due to the fact that they haven't yet processed the refund....just my guess). Oh and still no e-mail to order the replacement, but I'm assuming since they are apparently issuing a refund, they expect me to place a whole new order?
What do you guys think? Is this just a big miscommunication between the various departments at google? Did they indeed stop the disabling of the device (which would explain why the device is still working)? But then why would the rep tell me I need to reorder the device. Man, this is just a big mess......and the funny part is, this device has the same earpiece buzzing problem for which I did the RMA lol.
Update: see post 14 on page 2

All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2

jaju123 said:
All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Only the first ones, all the new batches are fine...

CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
New batches = ordered on or after 27th?

now what does that mean disabling a device.... it aint usable... ?

CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
Are you saying newer ones don't give that hissing sound when idling (not in call)?
Sent from my Nexus 4 using Tapatalk 2

CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
Mine is from the Nov 13th batch of orders no buzzing in my ear piece. My neighbor ordered on the 7th and received it on Monday and it has a buzzing earpiece so I don't think that it has anything to do with what batch it came from.
Sent from my Nexus 4 using Tapatalk 2

yogeshmha said:
now what does that mean disabling a device.... it aint usable... ?
Click to expand...
Click to collapse
They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.

Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?

I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.

zealtor said:
They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.
Click to expand...
Click to collapse
I think what they do is void the ESN on the device rendering it unusable as a carrier cannot activate a bad ESN.

facetubespam said:
Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?
Click to expand...
Click to collapse
I can clearly hear the buzzing while on a call on both the original and the replacement phone, and it's really annoying. Obviously if I could not hear it in a call, it would be a non-issue.
sn0warmy said:
I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.
Click to expand...
Click to collapse
I mailed back the original phone that I ordered on Nov 13, not the replacement. The rep said that I had to mail back the original right away to avoid being charged for it. Like I said, the replacement phone is working fine (except for the buzz lol) and so far as I can tell, they have not "disabled" the device in any way yet. Even if they do, I have a perfectly fine HTC one S sitting here that I have no problem using.

Sucks man, sorry. I would've tried to keep that thing as long as I could. As far as the buzzing, seems like all these devices have a shielding or grounding issue which is causing the noise in the ear piece. My first phone which I got from TMobile (I love 30 day return policy ) had a pretty bad electrical/modem sound that was actually very distracting while in a call. The new device which I just received yesterday from El Goog doesn't have this defect, but does have the sound of an active earpiece at all times. Hardly an issue. The previous device sounded really bad over VOIP and calls never sounded as good as with the new one. Best to be patient and satisfied rather than hasty and regretful
Good luck man!!
Sent from my Brain

Update
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week

zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
Click to expand...
Click to collapse
from themobileshop? lol

No earpiece buzzing on my N4

zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
Click to expand...
Click to collapse
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app

jacklebott said:
No earpiece buzzing on my N4
Click to expand...
Click to collapse
Same here so its not on all N4's
Sent from my Nexus 4 using Tapatalk 2

supersain08 said:
from themobileshop? lol
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Click to collapse
haha yeah, I was able to find two of them, one for me and one for my brother, just before the whole GTA pretty much went out of stock lol.
ed10000 said:
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app
Click to expand...
Click to collapse
yes, it was a canadian deal. see here

Just FYI also, I have had no buzzing whatsoever. So it seems new batches may not suffer from this?

I recieved a s4 in the mail today but assurion says they didnt send it?

Ok so about 3 weeks ago my son busted my fiances s4 screen. There was a big hoot and hollar about why do we let our son play with our expensive phone in that thread lol. So anyway assurion did not have the phone in stock so i sold her broken one on ebay and bought her another from the sprint store. I called assurion and canceled the claim and even recieved a comformation.
Well fiance gos out to bring my dog in the house and she sees a package from fedex on the hood of her car. She opens it and its a brand new galaxy s4. She calls me and tells me. So i say no big deal ill mail this back to assurion. Well i call them and tell them what happened. They get all my info and cant find anything in there system saying they shipped me a phone. They show a canceled claim thats it. I give her the fedex number showing it came from there address but she refuses to check it. She ask am i sure i didnt order one off the internet and i tell her id be pretty sure if i just bought a $600 phone.
So i then turn my attention to fedex. I call them and say hey you left a package with a $650 phone in it on the hood of my car in my driveway about 100ft away from my house. They call the driver and he says he didnt wana come to my house bc my dog was on a runner. So i give them some crap about leaving it there and that was that.
So now i have a phone sitting in my house that assurion has no information on. It required a signature but was never signed for. Has anyone ever had an experience like this?
Sent from my SPH-L720 using xda app-developers app

bmoreboy02 said:
Has anyone ever had an experience like this?
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
No, but I sure hope someday I will.
Sent from my SPH-L720 using xda premium

You're really honest in how you tried to return it much respect for that, but after hearing all that maybe you deserve to just keep it.
Sent from my HTC ONE using Tapatalk 2

I mean would i like a free phone hell yea lol. But my thing is i dont want the $150 insurance deductible showing up on my bill and i dont want to get a call from assurion in a few weeks asking where the damaged phone is i was suppose to mail back.
Sent from my SPH-L720 using xda app-developers app

If it showed up, you do not have to pay for it. You might want to do research, but I HAD HEARD SECOND HAND that back in the 70s, companies used to ship stuff to people, then ask them to pay for it if they didn't return it (think CD "clubs").
I learned this after I had a 2nd poweramp shipped to me . . . and I finally reluctantly returned it . . . THEN learned about the rule/law about not having to send stuff back. RESEARCH IT

LAYGO said:
If it showed up, you do not have to pay for it. You might want to do research, but I HAD HEARD SECOND HAND that back in the 70s, companies used to ship stuff to people, then ask them to pay for it if they didn't return it (think CD "clubs").
I learned this after I had a 2nd poweramp shipped to me . . . and I finally reluctantly returned it . . . THEN learned about the rule/law about not having to send stuff back. RESEARCH IT
Click to expand...
Click to collapse
I dont have a broken phone to send back bc i replaced it myself. I tryd to get a label to return it bc all they sent was a padded envelope which clearly says send just the phone back. This box is sealed so i dont wana open it and send them a phone back and keeo the box. Im so pissed at fedex tho im half tempted to keep it and let my son use it as a tablet bc they left it on the hood up my driveway and no one ever signed.
Sent from my SPH-L720 using xda app-developers app

Dude you're good. You did pretty much everything in your power to do the right thing here, so obviously god is giving you a freebe here. Keep that s***

bmoreboy02 said:
I dont have a broken phone to send back bc i replaced it myself. I tryd to get a label to return it bc all they sent was a padded envelope which clearly says send just the phone back. This box is sealed so i dont wana open it and send them a phone back and keeo the box. Im so pissed at fedex tho im half tempted to keep it and let my son use it as a tablet bc they left it on the hood up my driveway and no one ever signed.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
Doesn't matter if you have a phone to send back or not, they left it without signing, it's all cool in school, keep it. Just leave it boxed up for a week or two. When (and if) they call for it looking for it, play dumb, then ignore their calls.
And again research the law behind mailing you stuff.

bmoreboy02 said:
I dont have a broken phone to send back bc i replaced it myself. I tryd to get a label to return it bc all they sent was a padded envelope which clearly says send just the phone back. This box is sealed so i dont wana open it and send them a phone back and keeo the box. Im so pissed at fedex tho im half tempted to keep it and let my son use it as a tablet bc they left it on the hood up my driveway and no one ever signed.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
Or if you're really feeling guilty, donate it to a recognized developer.
Sent from my SPH-L720 using Tapatalk 2

mjs2011 said:
Or if you're really feeling guilty, donate it to a recognized developer.
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
Lol i dont feel guilty as far as im concerned i did nothing wrong. Im just in amazed how a phone shows up that no one knows about and then the nerve of fedex lol. And im on the phone with the lady telling her to check the tracking number and shes cuttin me off sayin "well i hope ive resolved all your issues today thanks for chosing assurion have a good day" and im like lady are you not hearing me
Sent from my SPH-L720 using xda app-developers app

bmoreboy02 said:
I mean would i like a free phone hell yea lol. But my thing is i dont want the $150 insurance deductible showing up on my bill and i dont want to get a call from assurion in a few weeks asking where the damaged phone is i was suppose to mail back.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
My advice, since you've already taken the 'correct' steps to resolve this issue, is to keep the phone, still sealed up in the Fed-Ex box. Wait a billing cycle (or two) to see if any charges show up, or if Assurion contacts you again about the damaged device, and then take the appropriate action. If, after a few months, nothing further has been done/attempted by Sprint/Assurion, then I'd consider myself the owner of a new S4.

bmoreboy02 said:
And im on the phone with the lady telling her to check the tracking number and shes cuttin me off sayin "well i hope ive resolved all your issues today thanks for chosing assurion have a good day" and im like lady are you not hearing me
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
I think she was giving you a hint, don't look a gift horse in the mouth. And if the $150 does show up on your bill, you've got a $650 phone for $150.

had a similar incident back on tmo with the g2, it is currently sitting on my desk
also as teh father of a 2 year old, i happily let her play with phones (not my sgs4 though, she gets mommy's sgs3 ). there is so many learning apps and she is already so quick to learn how to navigate teh device. i wouldnt take that away from her for the world. screw everyone else and you raise your kids how you see fit

I've had this happen to me as well. Cancelled a claim on my Evo 3d, still received it with no record of it being sent. Gave it to my girl and was never charged
Sent from my SPH-L720 using xda premium

I'd research the laws, keep it in the box for a week of case they call, then I'd own it, root it then I'd call FedEx, and ask why the hell they left it on my car. And tell them you don't appreciate that very much.
Sent from my SPH-L720 using Tapatalk 2

shabbypenguin said:
had a similar incident back on tmo with the g2, it is currently sitting on my desk
also as teh father of a 2 year old, i happily let her play with phones (not my sgs4 though, she gets mommy's sgs3 ). there is so many learning apps and she is already so quick to learn how to navigate teh device. i wouldnt take that away from her for the world. screw everyone else and you raise your kids how you see fit
Click to expand...
Click to collapse
Totally agree. My 5 year old has been playing on all my phones from the s3 to the note 2. Alot of cool apps for kids on the play store.
Sent from my SPH-L900 using xda premium

technically you never signed for it so technically you never "received" it lol

To those of you saying to just keep the phone.....correct me if I'm wrong but doesn't a replacement come pre-activated, meaning that it can only be used on the phone number that it was meant to be a replacement for? If so, it's still of no use unless to be sold as a bad ESN to be activated on another carrier such as Boost or similar.

troyboytn said:
To those of you saying to just keep the phone.....correct me if I'm wrong but doesn't a replacement come pre-activated, meaning that it can only be used on the phone number that it was meant to be a replacement for? If so, it's still of no use unless to be sold as a bad ESN to be activated on another carrier such as Boost or similar.
Click to expand...
Click to collapse
yes they generally come preactivated for the phone its going to but they aren't locked to that line.

dansan382 said:
yes they generally come preactivated for the phone its going to but they aren't locked to that line.
Click to expand...
Click to collapse
I checked the esn on swappa and esnchecker.com they both said its clear
Sent from my SPH-L720 using xda app-developers app

Loose earpiece grill

The ear piece grill on mine is loose. Checked my note 3 and it's not the same. Check yours just in case. I may sound a bit picky but I just spent $749 + tax on this. Gonna get it exchanged.
Sent from my SM-N900T using Tapatalk

Will t-mobile even exchange for that?

the one on my Note 2 kinda does that. but i never noticed until now until you brought it up. hmm...guess it didn't bother me or it didn't really cause a problem.
the one on my Note 3 on the other hand....it's rock solid. like welded into place.

browniegirl said:
Will t-mobile even exchange for that?
Click to expand...
Click to collapse
They will but you would have to send it back since it was purchased online.

Kawaisa said:
They will but you would have to send it back since it was purchased online.
Click to expand...
Click to collapse
Sounds more of a pain than what it's worth.

browniegirl said:
Will t-mobile even exchange for that?
Click to expand...
Click to collapse
I'm sure they will. The only problem is, will they have some in stock
Sent from my SM-P600 using Tapatalk

I wouldnt mind it so much if it stayed balanced. But its higher on 1 side and it's bugging the heck out of me.
Sent from my SM-P600 using Tapatalk

Kawaisa said:
They will but you would have to send it back since it was purchased online.
Click to expand...
Click to collapse
Yes you do have to send it back but after you get the replacement. I've done exchanges with them before. They've sent me a replacement but they have to put a charge on the account. If the defective one doesn't come back then they don't remove the charge.
Sent from my SM-P600 using Tapatalk

aznmode said:
I'm sure they will. The only problem is, will they have some in stock
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Will you be okay with it for the next 4+days ? I don't know if they will, in the cities I've lived in all sold out of note 2and 3 within 2hrs and my town is small

aznmode said:
I wouldnt mind it so much if it stayed balanced. But its higher on 1 side and it's bugging the heck out of me.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
is higher on the left side... I noticed that too...
man... to be honest... I completely understand your felling and frustration... even a small imperfection like this can make me crazy too. In my case I always inspect the screen looking for dead pixels (I usually install dead pixels app from the store)... and I have returned many phones because of this. (Including Note 3) In other words... like you mentioned... is your money, and if you are not 100% happy... return it... better live a week or 2 without the Note 4 than a year or more with the problem in your mind every single day...

browniegirl said:
Will you be okay with it for the next 4+days ? I don't know if they will, in the cities I've lived in all sold out of note 2and 3 within 2hrs and my town is small
Click to expand...
Click to collapse
Ya I'll be fine as long as it gets replaced. But since I bought online they will have different stock status than stores. Hopefully they've reserved some for replacements. I'll find out in a few.
Sent from my SM-P600 using Tapatalk

TEKHD said:
is higher on the left side... I noticed that too...
man... to be honest... I completely understand your felling and frustration... even a small imperfection like this can make me crazy too. In my case I always inspect the screen looking for dead pixels (I usually install dead pixels app from the store)... and I have returned many phones because of this. (Including Note 3) In other words... like you mentioned... is your money, and if you are not 100% happy... return it... better live a week or 2 without the Note 4 than a year or more with the problem in your mind every single day...
Click to expand...
Click to collapse
So you have the same issue too? Ya if I didn't spend so much on this, I wouldn't make such a big fuzz.
Sent from my SM-P600 using Tapatalk

I just checked mine and the earpiece doesn't have this defect. It would bother me also.

aznmode said:
So you have the same issue too? Ya if I didn't spend so much on this, I wouldn't make such a big fuzz.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Just checked my white note 4. The speaker on mine is fine. I'd return it if I were you.

It looks like assembly problem. It appears that your speakers grill sits on top of foam gasket (this would be a reason why it springs back).
Sent from my SGH-T889 using xda app-developers app

That sucks and I still don't get why online and their stores are separate. One thing I liked about AT&T is being able to return to store even if I ordered online.
Sent from my LG-D851 using Tapatalk

Thanks guys. Glad to know it's not on all of them. I don't mind waiting a few days for a replacement. I'm on the phone with them now. But ya, I also hate that I have call if I bought online. And if I buy at a store, it has to be the same type store, meaning if I bought at a corporate store, I have to go another corporate store.
UPDATE: Ok they had to reorder me a new phone (black). It wasn't out of stock so they are going to ship it to me overnight at no charge and will get it on Wednesday. As usual, they are charging me for the new one and will refund the charges on the 1st phone when they receive it back.
Sent from my SM-P600 using Tapatalk

aznmode said:
Thanks guys. Glad to know it's not on all of them. I don't mind waiting a few days for a replacement. I'm on the phone with them now. But ya, I also hate that I have call if I bought online. And if I buy at a store, it has to be the same type store, meaning if I bought at a corporate store, I have to go another corporate store.
UPDATE: Ok they had to reorder me a new phone (black). It wasn't out of stock so they are going to ship it to me overnight at no charge and will get it on Wednesday. As usual, they are charging me up front and will remove the charges when they receive the defective on back.
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Beautiful. So you get a second phone before I even get my first? Sounds good.
They need to make orders upgradeable mid shipment.

p()()pypants said:
Beautiful. So you get a second phone before I even get my first? Sounds good.
They need to make orders upgradeable mid shipment.
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I guess I got lucky the 2nd time around.
Not quite sure how UPS works but with FedEx ground it cannot be changed either once it ships. If it was express then they can switch between next day, 2nd and 3 days.
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Got my replacement today and I'm happy to report that it doesn't have the same issue. And is perfectly flushed against the glass.
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Earpiece Rattle

Anybody else have issues when on a call the earpiece rattles, similar to a blown speaker?
Calling T-Mobile to get the phone swapped out, has been a nightmare getting transfered from department to department. Not sure if they did it correctly, rep stated I need to send the phone back, then they will ship me the replacement. Is that the correct process on how things go?
Also had the bootloop issue the first day, but that seemed to have gone away.
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What they are doing is a return and re billing. This makes sure you get a brand new unit and not s refurb.
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It's not the ear piece. It's the camera behind the ear piece. Search around and you'll see that it's normal for these cameras.

Tidbits said:
What they are doing is a return and re billing. This makes sure you get a brand new unit and not s refurb.
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good to know because thats not how they normally do it. They normally send you the replacement (yes refub, or not if they dont got it) and then you put your phone in that box and return it.
And i dont have the ear piece rattle but i get a vibration in the back of the phone. Feels like bass from a speaker. Hasnt bug me yet so im ok for now.

xile6 said:
good to know because thats not how they normally do it. They normally send you the replacement (yes refub, or not if they dont got it) and then you put your phone in that box and return it.
And i dont have the ear piece rattle but i get a vibration in the back of the phone. Feels like bass from a speaker. Hasnt bug me yet so im ok for now.
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They do this you are in the return window.
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Dont do it. I had to return mine already as well. I was the guy who had the screen coming unglued. I had to call like 4-5 times until I got someone who knew anything at all. They should send you the brand new replacement first then you send yours in. Thats what they did for me. I received my second (replacement) note 7 yeasterday and just sent back my old one today. They cant expect you to be without a phone. They did it for free for me as well since it was within the buyers remorse period. This is what happened to mine https://www.youtube.com/watch?v=GSS9G8EUOwY

blakedunc235 said:
Dont do it. I had to return mine already as well. I was the guy who had the screen coming unglued. I had to call like 4-5 times until I got someone who knew anything at all. They should send you the brand new replacement first then you send yours in. Thats what they did for me. I received my second (replacement) note 7 yeasterday and just sent back my old one today. They cant expect you to be without a phone. They did it for free for me as well since it was within the buyers remorse period. This is what happened to mine https://www.youtube.com/watch?v=GSS9G8EUOwY
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Just what i was going to say.
If you have no other phone how will you contuie your service.
It could take a week or long since you send yours them they gotta get it, check it and send another out to you.

xile6 said:
Just what i was going to say.
If you have no other phone how will you contuie your service.
It could take a week or long since you send yours them they gotta get it, check it and send another out to you.
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The last rep I spoke to was telling me that the Note 7 showing as end of life. That I would have to go through Samsung to fix it. Since it was less then a year old. I'm going to call back and try to get a replacement phone first.
Update:
I have to buy another one and ship the one I have back, for a refund. Still on the phone with the rep. She trying to charge me the $20 fee.
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