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Hi all,
Hoping someone can help; I've had the phone for a week and speakers have been fine, I've actually started making calls more this weekend and today and I've noticed a hissing noise whenever the other person speaks; it really reduces clarity a bit. I have full signal my end; I've made test calls to other people and my answerphone, when there's no talking on the call there is no hiss, it's only when the other end speaks that there's a hissing noise, almost like it's been recorded and relayed through the phone if that makes sense.
Does anyone else get this or is it crystal clear for everyone?
It's nothing to do with Beats Audio, I've made calls with that on and off with the same outcome.
many thanks!
ryanp1983 said:
Hi all,
Hoping someone can help; I've had the phone for a week and speakers have been fine, I've actually started making calls more this weekend and today and I've noticed a hissing noise whenever the other person speaks; it really reduces clarity a bit. I have full signal my end; I've made test calls to other people and my answerphone, when there's no talking on the call there is no hiss, it's only when the other end speaks that there's a hissing noise, almost like it's been recorded and relayed through the phone if that makes sense.
Does anyone else get this or is it crystal clear for everyone?
It's nothing to do with Beats Audio, I've made calls with that on and off with the same outcome.
many thanks!
Click to expand...
Click to collapse
may be a problem with voice speaker or a network problem but take it back to sh0p swap it
mine is same but not all the time and i think its just when other person has bad signal i hope
ryanp1983 said:
Hi all, Hoping someone can help
Click to expand...
Click to collapse
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
compact_bijou said:
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
Click to expand...
Click to collapse
This doesn't make a hissing noise acceptable. If it happens on every call, even in different locations, the phone should be sent back for an exchange.
compact_bijou said:
How old are you? Serious question.
People with young ears can hear higher frequencies that older people can not and that's an established scientifically proven fact.
If you're in the 15 to 25 age range the HTC One may perform, to your ears, substantially differently to people in other age ranges.
Click to expand...
Click to collapse
I'm 29. It's definitely something not 100% right. I came from an iPhone 4S and although quality was never amazing, I noticed it being a problem as I have with the HTC. Seeing as this is a better phone than the 4S; I expect call quality to be better also, not worse.
I've just heard so many reviews saying call quality was so good and when I speak to people over the phone, it sounds like a recording made on a cassette and I find myself having to turn the volume up to max.
I did consider that the people I speak to may have a bad signal too so rang 3 (the network I'm on) and listened to their menus, the thinking being that if I have full signal there should be no problem and still there was distortion in the recorded menus.
Anyway, I've rang 3 and they've happily said they'll exchange the handset, only problem is they can't get stock until the 23rd April. I can still make out what people are saying so it's not an emergency, it's just that when you have a premium handset you want it to be just that. From all the digging around I've done it looks like a hardware issue with my phone. It;s just odd though because in regular use, the speakers are fantastic.
NextNexus said:
This doesn't make a hissing noise acceptable.
Click to expand...
Click to collapse
If you physically can not hear any hissing then hissing isn't an issue.
If someone who can hear 'hissing' and changes their handset and can still hear hissing then it's an issue for them.
Hissing could be a side effect of noise cancelling.
Anyone who's had any experience of ANR in recording situations will confirm that.
---------- Post added at 05:10 PM ---------- Previous post was at 05:08 PM ----------
ryanp1983 said:
definitely something not 100% right
Click to expand...
Click to collapse
Sounds like you're right from your description
I've had 4 handsets now that have all had this problem. Try listening to classical music on low volume or record a video in a quiet room and play it back. Also try classical music with headphones on low volume, same issue. Beats audio makes this issue worse but does not create it. After so many replacements I'm now done with this phone, getting an s4 instead, which is a real shame.
Sent from my HTC One using xda app-developers app
Jme369 said:
Try listening to classical music on low volume or record a video in a quiet room and play it back. Also try classical music with headphones on low volume, same issue.
Click to expand...
Click to collapse
Have done, did do, still am. Quality headphones, too. Lots of tops, still no 'hiss'
I listen to a lot of spoken word/classical/stuff, sourced direct from CD as well as radio/web/ and FLAC wherever possible.
I understand that 'hiss' on my HTC One isn't an issue for me but also happy to state that it might be for others
and I might not hear hiss as a result of loitering round 40k sound systems.
Look after your ears. Like your knees, you'll miss them when they're gone
i have had this very same problem on the 3 handsets i have had, all sim free phones from phones4u. I am also on '3' and wonder if its a sim card or network issue? When it works fine the call quality is very good however i would say that in 6/10 calls i have the hiss/static noise when the other person is speaking.
I have a 'late build' handset from one of the fw build places and generally the build quality is better and i also do not suffer the haptic button/lack of response on back and home buttons that i had on the previous devices.
Could it possibly be sim card related?
Hi all
I have the same issue with about 90% of calls and am also with 3. I'm on my 3rd handset now and all have had the same problem. The hissing is only when the other person speaks and although I can still understand them, it's very annoying. Apart from this issue, the phone is great but I'm seriously thinking of changing to the S4 which I'm really not happy about.
I've also changed my SIM for a new card today and it's made no difference. Any ideas what the problem could be?
topoff1 said:
I've also changed my SIM for a new card today
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Click to collapse
WTF?
topoff1 said:
and it's made no difference.
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Click to collapse
How could it?
topoff1 said:
Any ideas what the problem could be?
Click to expand...
Click to collapse
Hissing. Try another handset. Troll.
Well, I'm pleased it's not just me then!
As I said, replacement due next week, if it's the same then that'll be a shame. I'm not sure yet if it's enough to make me cancel and get another phone but it would be nice if there was an improvement.
There is a low hissing on video recording in silent rooms but to be honest, it's not really audible in a normal environment and it's no different to other handsets I've recorded video on. You can't expect a phone to be 100% brilliant at everything it does, just hope for it! If I want a clean sounding, picture perfect video, I'd use my camcorder. When I need to take a video there and then and have the phone, usually it's of my kids and usually they're running and screaming so any hissing is not heard.
I did take a call this morning and although not what I would describe as crystal clear, was an improvement on yesterday; perhaps it is signal related and by that I mean the signal of the person at the other end. If their signal is weaker then perhaps this is just how it sounds on the HTC and I will have to live with it if I like the phone enough; which I do.
Thanks again everyone, you've helped me not to feel alone and that it was all in my head!
ignore my post
---------- Post added at 02:41 PM ---------- Previous post was at 02:37 PM ----------
hpsauce37 said:
i have had this very same problem on the 3 handsets i have had, all sim free phones from phones4u. I am also on '3' and wonder if its a sim card or network issue? When it works fine the call quality is very good however i would say that in 6/10 calls i have the hiss/static noise when the other person is speaking.
I have a 'late build' handset from one of the fw build places and generally the build quality is better and i also do not suffer the haptic button/lack of response on back and home buttons that i had on the previous devices.
Could it possibly be sim card related?
Click to expand...
Click to collapse
Try setting the phone to GSM / 2G and see if you still have the "hissing". I have this on Xperia Z on Orange and 3 mobile when the phone is in 3G or H mode while making calls.
Edit: sorry I noticed you're on 3 mobile and they don't have 2G. I think it is related to network mode though and not reception.
compact_bijou said:
WTF?
How could it?
Hissing. Try another handset. Troll.
Click to expand...
Click to collapse
Thanks for that helpful and constructive reply. HTC told me to try changing the SIM card, unfortunately I'm not as phone savvy as you obviously are!
I'm just trying to work out why all three handsets had the same issue. I only have 8 more days left of 3's 28 day exchange policy, so need to decide whether to put up with this or exchange for an alternative handset that hopefully won't have this issue.
I don't honestly think that getting another handset will change the call hissing issue as u have had it on all 3 if mine. Honestly think it must be '3' thing don't know if it's network or SIM or setting problem. I am just trying to decide if I can live with it or not.
Sent from my HTC One using xda premium
hpsauce37 said:
I don't honestly think that getting another handset will change the call hissing issue as u have had it on all 3 if mine. Honestly think it must be '3' thing don't know if it's network or SIM or setting problem. I am just trying to decide if I can live with it or not.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
That could be true but I was with 3 for my iPhone 4S and never once noticed the hissing noise
Nothing wrong with three, have had a few phones with them with no issue. Also everyone else I know on three doesn't have this issue.
Sent from my HTC One using xda app-developers app
I''ve noticed that this issue for me only occurs when I call someone. When I receive calls the quality is excellent with no hissing when the caller speaks. Any ideas why this might be?
topoff1 said:
I''ve noticed that this issue for me only occurs when I call someone. When I receive calls the quality is excellent with no hissing when the caller speaks. Any ideas why this might be?
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Click to collapse
I have read about this issue. It is due to the noise cancelling mic configuration. It was first noticed in 1080P videos where there is a slight hiss no matter what. So far it is thought to be a software issue that should be fixable via changing a gain setting we don't have access to currently. Again this is just hear say right now so take it with a grain of salt.
Hope HTC recognise this problem quickly along with the other things like the captive button issues and release a fix asap or they face undoing all the hardwork that was but into designing this phone and forcing everyone to the gs4
Sent from my HTC One using xda premium
I bought my ONE from amazon.de and,after 2 months, I cracked the screen:crying: .I called htc and they sent me to the official service in my country(Romania). The guys there replaced my htc one (to my big and pleasant surprise) with a new one.I updated it to 4.2.2, but I got some complaints about my voice not being heard loud enough on this new phone.I don't seem to rememeber to have had this on the original one.....
Is it the mic?Or something to do with the network?Anyone elese having similar problems with the microphone during calls?
P.S. By the way,does anybody know how to enable/disable noise cancelation on this phone?
What I've noticed is that my calls aren't as clear as on my Galaxy S3, not sure if noise cancellation is doing too much, but my calls are definitely more "muffled", in fact I almost always have to use my headset to hear people loud and clear. Loudspeaker mode works fine though
It's probably related to this:
http://www.engadget.com/2013/05/02/htc-hdr-mic-dropped/
mr.r9 said:
It's probably related to this:
http://www.engadget.com/2013/05/02/htc-hdr-mic-dropped/
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Click to collapse
Yes, I know about that,that is why I wanted to buy the phone as quick as possible, probably the first one,which I bought in april,was from the first batches,with that mic in it,and this one is not.But,stil,this doesn't explain the low volume....
I mean,I did a test: I put on a song on my ipad3 in a quiet room at about a quarter of the full volume and opened shazam on my htc one and got at about 1-1,5 meters away from the tablet. To my surprise,the mic recorded the sound and shazam recognized the song!!After this little experiment,my conclusion is that the mic is working ok,but,during the calls something is a little wrong!
Galactus said:
What I've noticed is that my calls aren't as clear as on my Galaxy S3, not sure if noise cancellation is doing too much, but my calls are definitely more "muffled", in fact I almost always have to use my headset to hear people loud and clear. Loudspeaker mode works fine though
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Click to collapse
In regard of hearing the other persons voice,everything is ok for me,the sound is loud and clear,i don't have problems.
lev04 said:
In regard of hearing the other persons voice,everything is ok for me,the sound is loud and clear,i don't have problems.
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Click to collapse
Same here in fact I never heard anything better when talking.
Sent from my HTC One using xda premium
Shan89 said:
Same here in fact I never heard anything better when talking.
Sent from my HTC One using xda premium
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Click to collapse
yeah,you're right,it's like the person on the other phone is there,speaking in your ear!
But what about your voice,do you have problems making yourself heard to the other person?!
Hello,
I picked up my att note 3 on Friday. I believe I have a defective loudspeaker. When at max or near max volume when talking on speaker phone the audio is distorted/resonant similar to a buzzing. I tried removing the back cover which had no affect.
Being as others have modified the android OS to increase volume with success it seems likely to be a defective phone.
Please let me know if any one else hears poor speaker phone audio quality.
I will likely try to swap my phone out for a new one at att.
Daniel
Sent from my SAMSUNG-SM-N900A using xda app-developers app
dachness said:
Hello,
I picked up my att note 3 on Friday. I believe I have a defective loudspeaker. When at max or near max volume when talking on speaker phone the audio is distorted/resonant similar to a buzzing. I tried removing the back cover which had no affect.
Being as others have modified the android OS to increase volume with success it seems likely to be a defective phone.
Please let me know if any one else hears poor speaker phone audio quality.
I will likely try to swap my phone out for a new one at att.
Daniel
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
Maybe yours is normal. As when I listen to folks on speakerphoneI can hardly hear them compared to my S4 and its quiet perhaps they reduced it on my build for this very reason ( cheap speaker ).
I originally thought something was wrong with my device because i kept hearing the audio drop down and raise again when listening to music. But I noticed it never did that with anything else besides the app, Spotify. I decided to try another music app and I cannot replicate the issue. I think it's the Spotify app. Maybe a compatiblity issue with 4.3, not sure. Either way sounds comes out normal except in that app.
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
Any one else experiencing this problem?
Hello Everyone,
I exchanged my phone this past Friday. The new phone may be slightly better than my previous one but it still distorts at full volume when on speakerphone.
Daniel
dachness said:
Hello Everyone,
I exchanged my phone this past Friday. The new phone may be slightly better than my previous one but it still distorts at full volume when on speakerphone.
Daniel
Click to expand...
Click to collapse
Ran some more tests on both my wife's and my unit. If you listen carefully on full volume you can occasionally hear it clip
Sent from my SM-N900T using Tapatalk
Mine is pretty bad. I have a hard time hearing people on speakerphone unless it is all the way up, then it is pretty distorted.
I tried a phone call and the volume seems really low even at max volume. Anyone else have that issue?
Also, what about using simultaneous voice and data - does it require an update to work?
I seen some other people say that voice and data didn't work together. Are u kidding me? My old Note 2, Droid 4 and HTC One Max all had data while talking on the phone.
jrcbandit said:
I tried a phone call and the volume seems really low even at max volume. Anyone else have that issue?
Also, what about using simultaneous voice and data - does it require an update to work?
Click to expand...
Click to collapse
I too noticed low call volume. Boss got the phone same time I did and he says the same. Tried the trick of holding down volume to all the way low and then raising it and that still didnt fix it.
Loving the phone, but if I cant hear people unless its dead quiet, thats no good.
Speaker problems
I just picked up the 64gb! I love the phone...a lot! I notice the low volume on calls as well, but I think there is something more going on.
The speaker sounds absolutely horrible. There is no way this thing isn't defective. It sounds like an old speaker with a busted cone that makes the "tingy" noise. :crying: Just curious if anyone else is having this problem. I listened to the one in the store, but it was very noisy in there. I couldn't get a good gauge. I am going to go back and see what is up. These things happen, I just hope that is what it is. I powered up my Razr Maxx again and listened to see. It sounded great. Please be defective!!!
Xfvalveking said:
I just picked up the 64gb! I love the phone...a lot! I notice the low volume on calls as well, but I think there is something more going on.
The speaker sounds absolutely horrible. There is no way this thing isn't defective. It sounds like an old speaker with a busted cone that makes the "tingy" noise. :crying: Just curious if anyone else is having this problem. I listened to the one in the store, but it was very noisy in there. I couldn't get a good gauge. I am going to go back and see what is up. These things happen, I just hope that is what it is. I powered up my Razr Maxx again and listened to see. It sounded great. Please be defective!!!
Click to expand...
Click to collapse
I noticed this too, my speaker sounded pretty "fuzzy". Haven't had much time to listen to the speaker.
I didn't call anyone yet but I tested a movie and it sounded great coming from an s4
I fixed my problem. Turn off the stupid equalizer for the phone speaker. Much louder for everything.
Sent from my XT1254 using Tapatalk
jrcbandit said:
I fixed my problem. Turn off the stupid equalizer for the phone speaker. Much louder for everything.
Sent from my XT1254 using Tapatalk
Click to expand...
Click to collapse
And how to do this?
droidkevlar said:
And how to do this?
Click to expand...
Click to collapse
It's somewhere under the sound settings.
Yeah in the sound settings under Audio Effects.
It seems the call sound is coming from the upper right speaker not the whole speaker strip. I find it a bit loader with my ear closer to the top right corner. Seems a bit silly and i could be wrong but feels this way for me.
Sent from my XT1254 using XDA Free mobile app
I agree - I think the sound is very low.
This is compared to a Galaxy S5 which I could basically set down, not use speakerphone, and still hear.
I'm also experiencing low volume in calls. It's bad enough that I'm tempted to return the phone. I've owned many smart phones and have never experienced this.
The only "workaround" that I've found is to hold the phone in an unnatural position slightly away from my ear and with my ear at the top corner of the phone, and even then the volume is still too low. Totally unacceptable. Did they never make a phone call during testing?? I hope this can somehow be addresses via a software update asap.
Sent from my XT1254 using XDA Free mobile app
I'm thinking this can be solved by a software update. I agree though, the volume is quite concerning.
LeoLopezDO said:
I'm thinking this can be solved by a software update. I agree though, the volume is quite concerning.
Click to expand...
Click to collapse
If we had root it would probably just be a build.prop edit... Oh well.
I'll be waiting for one or the other
So if I'm on BT and switch to speaker on phone instead of talking through the car, the speaker on the phone is super loud, nor van be turned down. Anyone else notice this?
theexec777 said:
It seems the call sound is coming from the upper right speaker not the whole speaker strip. I find it a bit loader with my ear closer to the top right corner. Seems a bit silly and i could be wrong but feels this way for me.
Sent from my XT1254 using XDA Free mobile app
Click to expand...
Click to collapse
You're right. Seems weird that its not in the middle but its fine if you put your ear to that corner
There are little notches on the left and right side of the grill, my suspicion is that there are "stereo" speakers with one located above each notch. They may also have the audio configured to split volume between the two speakers.
Each call I have had was on speaker phone, and the call quality for me was MUCH better than my G2 and much louder. I took a call today and did not use speaker, I too noticed at first that the call volume was extremely low, I was clicking the volume up constantly and no change. Finally I moved the phone around a bit on my ear until I found the sweet spot.
It seems the call comes from the side, possibly one of the stereo speakers, I believe I remember having to hold the phone on the right side to my ear to get the best volume. It is plenty loud though, just move it around a bit and you will figure it out! Hope this helps!
My wife and I both pre-ordered n7's. The 2 phones are great. I noticed i couldn't hear my wife sometimes when i called her note 7 from my note 7. She then had other people tell her she sounded muffled, or like she was far away in a tunnel. It seemed that if her mouth drifted slightly away from the phone all sound would drop. I tested this problem by staying in my car on phone with her. Visibly i could validate that the sound dropped off when she didn't have her mouth close to the mic. Never had this issue on prior note 2, 3, or 4. I exchanged hers for a new note but problem persisted and she then said she couldn't hear me sometimes. I found myself obsessing on this wondering if we're crazy or are there any other people who have and love the phone but think phone call quality sucks slightly.
Sent from my SM-N930T using XDA-Developers mobile app
Is hers in a case? My mother had this issue with her s5 and it wound up being the case it was in.
Sent from my SM-N930T using Tapatalk
Possible side effect of waterproofing the phone?
Sent from my SM-N910T using XDA-Developers mobile app
I have had the exact same issue with my phone as well.
My very first call with the phone, the person on the other side couldn't hear me until my mouth was practically touching the mic. Anytime I moved more than like a quarter of an inch from it, I dropped off. Since then, I've also tested this out with my friends and they say that as soon as I moved away from the phone, it sounds like I've "dropped off the edge of the Earth". And whenever I try to use my headphones that were clear on my V10, they say I sound muffled. I've resorted to only using the phone at home now cuz I have to pretty much use speakerphone for anyone to hear me normally.
I've tried finding setting for like Voice Clarity or Call Clarity in the Phone app, but nothing. I would love to find a solution, but I'm hoping this is a fluke that the once I get a replacement phone, it'll go away.
And for the record, I've been using my phone naked since I got it, running Stock OS.
Aedra said:
I have had the exact same issue with my phone as well.
My very first call with the phone, the person on the other side couldn't hear me until my mouth was practically touching the mic. Anytime I moved more than like a quarter of an inch from it, I dropped off. Since then, I've also tested this out with my friends and they say that as soon as I moved away from the phone, it sounds like I've "dropped off the edge of the Earth". And whenever I try to use my headphones that were clear on my V10, they say I sound muffled. I've resorted to only using the phone at home now cuz I have to pretty much use speakerphone for anyone to hear me normally.
I've tried finding setting for like Voice Clarity or Call Clarity in the Phone app, but nothing. I would love to find a solution, but I'm hoping this is a fluke that the once I get a replacement phone, it'll go away.
And for the record, I've been using my phone naked since I got it, running Stock OS.
Click to expand...
Click to collapse
Wow, same exact situation. My wife had no case and I did. It's something that I've never experienced before but is so god damn annoying. ALSO..... occasionally mixed into this equation is my wife and I separately can hear each other sketch in and out of call by a evil robotic sound. Kind of like a predator alien. Lasts like 1-3 secs. I absolutely love the phone and will stick with it but again, never had these problems on my other notes which i loved as well. Waterproofing is a extremely likely culprit that i didnt think off. Sucks!
Sent from my SM-N930T using XDA-Developers mobile app
on mine the earpiece was unbearably loud, like, unusable.
i killed tupac said:
on mine the earpiece was unbearably loud, like, unusable.
Click to expand...
Click to collapse
Thats strange, did it have the extra volume button on for in volume call dialer?
Sent from my SM-N930T using XDA-Developers mobile app
GhostZini said:
Thats strange, did it have the extra volume button on for in volume call dialer?
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
yes, and i had that turned all the way down.
Tmobile voice quality has ALWAYS been terrible for me. Doesn't matter what phone it is.
Sent from my SM-G930T using XDA-Developers mobile app
GhostZini said:
Thats strange, did it have the extra volume button on for in volume call dialer?
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
Where was that option? I don't remember seeing it. I always found call volume to be too low and was looking for that extra volume that existed in my Note5.
Interestingly I'm using my loaner s7 edge where volume and clarity is far better, like my note5.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app