QHSUSB_DLOAD, Dead Phone, Stock OS - One (M7) Q&A, Help & Troubleshooting

My GFs HTC One, for the second time now (two different phones), has gone dead out of nowhere.
The first time she plugged it in and went to bed. All was well with it when it was plugged in. Woke up and nothing worked. No charging lights, nothing. Sent it in for warranty repair and T-Mobile/HTC said that the LCD screen was broke and that it was due to user damage (basically trying to say the phone was dropped, which it wasn't). They sent out a new phone, we sent back the broken one. A week later they charged our bill for the repairs and I had to call in 3 times in order to get them to finally waive those charges.
Now, a few months later, this new phone does the same thing. In the middle of using it, while it had plenty of battery, the screen went black. Same exact thing, would not power back on. Now we are in the process of waiting for the next phone to be shipped so we can ship this one back. And I'm fairly certain that they're going to try and use the same excuse again.
The only response that we get from the phone is when it is plugged into a computer and it asks to install the QHSUSB_DLOAD driver (which does nothing upon trying to install). After searching these forums, and Google, I noticed that everyone with this exact problem was trying to install a custom ROM. That is not the case with us. The OS on the phone's were never altered. The phone's were never unlocked. Nothing like that at all.
I don't really have a question that I'm asking here. From what I've read, it looks like the phone is basically bricked and there's nothing that can fix it. I just wanted to make this post so others know that this can happen to non-rooted phones too.
I'll follow up here once T-Moble/HTC give me the outcome of this second phone.

Exact same problem here.

Edge611 said:
Exact same problem here.
Click to expand...
Click to collapse
QHSUSB_DLOAD = hard brick, needs motherboard to be replaced

Had same thing with HTC Sensation. Need to replase the main memory chip where OS stored.

Time for a new girlfriend, not a new phone.

Related

Is my USB port busted?

Tried connecting my kaiser to 2 different pc's and it won't get detected. The device will charge but activesync won't pick it up. Also its not listed in device manager! I tried disabling/renabling advanced network functionality as well has soft reset the device several times. I'm on the verge of hard reseting BUT when i put my device in bootloader mode it only says serial.. will not say USB as its supposed to
any help would be appreciated.. i'm on death v4 rom btw.
thanks in advance!
fone_fanatic said:
The device will charge but activesync won't pick it up.
Click to expand...
Click to collapse
Can you get an activesync connection via Bluetooth? When you inspect the extUSB connection can you see anything which looks wrong (such as a wire sticking out/in more than the others? What happened preceding this problem?
If you hard reset the device I don't see the relevance of the bootloader. It'll just restore the original image from where it's tucked away in the devices ROM. If it was working fine straight after you installed the ROM thats on it now and doesn't work after a hard restore then that points towards a hardware failure. If you have to go down the path of restoring to a different (original) ROM for returning purposes, there are ways of doing this with a microSD card - although I've not tried. I think the wiki would help there.
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
This might be a stupid reply but I had the same problem. My cable was busted so you could try another cable.
I am in the same situation here
Tried it with 3 different PCs with 3 different cables.
It's charging, Active sync pickes it up and trying to connect but fails to connect.
The only think I can come up with, I used new charger in the car. May be it killed the port
Is there any way to find out for sure?
i tried 2 cables with 2 different pcs... its only charging it and the computer won't detect the device at all. Nothing under usb in device manager.. even in bootloader, it only says serial not usb. I've downgraded to a shipped AT&T rom and Radio through the storage card but i still need to downgrade the SPL before i attempt to get a warranty exchange. IS that possible to do with through microsd yet?
I'm having the same issue. The usb port charges the phone fine with the USB cable, but teh computer does not detect the device. I also tried the headphones and they work fine as well. Help!
Update: I just tried a different usb cable, and now the computer recognizes the device, but as an unknown device.!!!!!
fone_fanatic said:
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
Click to expand...
Click to collapse
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
ajay6780 said:
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
Click to expand...
Click to collapse
Thanks for that suggestion but still no dice
The computer isn't detecting the device at all! Usually when a usb device is plugged in you can go to device manager and look under USB and see it there, but its not showing up. I've scanned for hardware changes several times and nothing.
I've now tried on 3 different computers (2 pc's and 1 mac) with 2 different USB-MiniUSB cables and nothing!!
i guess i'll just go to the at&t device support center tomorrow and hope they'll replace it on the spot and notice that i've changed the SPL...
can i ask for the people that are having this problem to do the following.
With your device unplugged from the PC open device manager. (Right click My Computer -> Properties -> Hardware (3rd tab) -> Device manager) Then expand the last tab (Universal Serial Bus Controller) and plug in your device.. if it doesn't show up then click actions -> scan for hardware changes..
I just want to make sure if your computer is detecting your device or not..
just an update with my situation. i went into the att device service center today and told them my problem... the guy behind the counter had no clue what he was doing. he just looked at it like a monkey for minutes then swapped it out for a new one. no questions asked even though it was hard spl'd, cid unlocked, and sim unlocked.
but now this device's vibration is really weak and i lost my invsishield protection on the front (kept the battery cover and my ppctechs scren protector)
Busted? or just won't work
Hi all,
I have been coming to these forums for a little while and only posted a couple of times. I felt this was important. I was having the same problem. Tried the cables, resets, ROM changes the works. I have had my at&t tilt htc 8925 for 36 days when I reported the problem to them. But it actually started about 10 days before. At&t tech support was very rude and accusatory when it came to them "helping" me. I, like probably all owners of a phone like this treat it like gold. It is very important to me. So when I contacted tech support and was told it was probably abuse or I had "buyers remorse" (I don't want to return the phone I just want it fixed!?)
The best they can do and they do not budge on this is for me to return the phone for an exchange. BUT, and this is a BIG AT&T but, the phone they exchange it with is refurbished. Something someone has returned. I do not want a phone that has been returned. I want mine fixed. "This is my phone, there are many like it but this one is mine" Know what I mean? When I bought the phone the guarantee was "we'll just replace it with a new phone" and I like 1000's of others did not ask if that "new phone" was refurbished. It is. Now advocates will tell you as they did me, refurbished is actually BETTER than new. Huh? Then why aren't all phones sold refurbished ones? And if they are so great, take mine back, give me one of those "crappy" new phones and give mine to someone who wants a sweet refurb. I am outraged by the whole mess.
I have searched forums and complaint sites. The bad usb port problem is NOT an isolated incident. There are a lot of people with the same "it charges but won't sync" problem. This is a known problem they refuse to address. Their stand, send in for refurb.
Personally I would like to see a recall fix class action against at&t. It can be fixed but they just don't want too. I thought I would be relatively safe buying for a huge company. They spend millions on advertising to simply leave their customers twisting in the wind after 30 days. Very bad business.
That's the rant. So I decided that if the warranty was useless anyway I'd take a shot at it myself before sending out for repair myself. There is a place in California PPC Tech http://www.pocketpctechs.com/main.asp?area=home that will fix the usb for $79 and ship it back to you in a few days. They seem to be reputable and a lot of people are opting to fix this problem themselves.
How did I fix mine? by altering the mini usb end of the sync cable. I tried other cables and connectors but I think it has something to do with the contact points. The only way mine would work was if I plugged it in, wiggled it slowly and with a little bit of pressure at times, around until the screen brightens. That means it has made a connection, then don't move. Hold very still. It took both my hands. Wait for what seems like 2 mins and it would start to sync. Based on this. my repair (before I send it to California for repair, which I may end up doing anyway) is make sure the plug on the phone is straight and not damaged. If you can get the phone to sync this way you may be able to crimp the mini end of the usb very very slightly to make the connection you are manually doing by wiggling it around. It took a lot of small tweaking but it now syncs about 29 out of 30 times. That's about as good as it gets.
So good luck to us all. If you can't get it to work yourself send it out west to PPC Tech. In this economy the phone companies like at&t better start getting their customer service back on track before they have no customers to service, It has happened to the biggest before. Wake up AT&T! The days of the business model of massive turnover and new signups is coming to an end as people tighten their belts. Treating current and future users poorly is a sure fire way to put yourself out of business.
here is my gift to you all..
http://forum.xda-developers.com/showthread.php?t=362679
read this post and check EVERY SINGLE LINK in the first post...i had this issue and i ended bending my usb plug every which way until finally i broke the plastic seperator off and in turn smashing the second pin from the left on the top off (the one in charge of activesync) over and over until it broke...i didnt really care i could still flash by sd but then i smashed the + power pin and so i was on the phone with att for many many hours explaining to them that its a known issue to users but not to the company and they finally sent me a replacement..i should have just searched my butt off before trying to deal with a problem/fox it myself (yes i dissasembled it and soldered the pin back on and it broke off multiple times causing me to dissasemble it many many times and smashing it again and i ended up getting alcohol on the water damage void pad which i replaced) learn from me...if you ever have ANY problems that are significant..dont try fixing JUST GET A REPLACEMENT...who cares if its a refurb..if the refurb sucks then send it back until they send you a new kit...after 5 returns you get a new kit soo just keep sendin back them refurbs until your happy
oh and to make it easy on yourself because if you tell att you have a usb problem its NOT covered under warranty and will take you many many hours like me to convince them otherwise (which someone eventually will understand because certain people ARE familiar with this problem at ATT it just depends who you get and how many times youve been elevated in support)..what you need to do is IF YOU CAN return your spl back to stock (if you manage to get a long enough connection with activesync) but if not dont worry too much att doesnt really check spl just that you have the shipped rom on there so load the shipped rom (found on here) on your sd and flash back and just make up some excuse that it isnt working right and youl get a replacement or if you can get the spl revrted jus throw your device in bootloader by a failed flash (pull the usb out during flash) and say its stuck in the funny colored screen lol
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (nokias, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
fone_fanatic said:
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (Niki's, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
Click to expand...
Click to collapse
Hi fone
Thanks for the reply.
Yes, I agree with you. If the phone has something else that is messed up like you were saying a scratched screen or buttons. It's just that I am as careful as I can be to keep the phone in nice condition just to send it back for maybe one that someone didn't take the same care of.
Mine works good now. I think it has something to do with when I crimped the cable end. It make a tighter fit. I think that may be the key to mine and others problems. For sure it is becoming more and more clear that there is a design flaw whether att wants to acknowledge it or not.
Thanks for your input about PPC too. If I do end up having to fix it that's probably the way I'll go if that is still the only thing wrong. Otherwise it's in for the warranty as you suggested. I KNOW I'm not that smart.
Im having this same issue and it is definately not a cable problem.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
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Click to collapse
if u think its a hardware problem then take it to a service center. The guys there just follow step by step guides on how to diagnose phone issues. For me he saw a crack in the usb jack on my device and just replaced it. If you send it in to HTC i think theres a higher risk of them figuring outu the device is hard spl'd and wont honor your warranty.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
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Click to collapse
taylor, I'm not saying it is a cable problem. I am saying it is a hardware port problem. I "fixed" mine, probably temporarily, by crimping my usb cord so that it holds more firmly in the port. I did say if you have the same problem and you use the same test I did ie: move it slightly, Gently, not like others I have heard stories of where they ram it from side to side until it snaps off, that you might be able to do what I did. I thought others with the same problem might be able to use this workaround until at&t figures out it is not an isolated incident with thousands of people having the same problem thats all. Hope this helps.
jj
I had a similar problem. Phone would charge fine, but windows didnt even recognise anything was plugged in. Interestingly the bootloader changed to USB when the cable was connected, and Serial when unplugged.
As it turns out (thanks Flying Kiwi for suggesting the obvious I had overlooked) the middle top pin was recessed too much into the plastic guide, so I stabbed it a bit with a scapel and all is well.
So it seems that the Serial/USB section of the bootloader cant even be trusted.

Problem! Please help! G1 goes to sleep and doesn't wake back up.

I don't know what caused this.
I got my G1 today. It worked for probably 2-3 hours perfectly fine.
I had an app freeze (either Barcode Scanner or Lock 2.0) and had to do a full hard reset.
Now, whenever the phones screen darkens or I put it to sleep manually, it WILL NOT come back up.
I have factory reset three times now to try and get this to work.
When the screen is black, all buttons on the phone still light up and so does the LED indicator up top. I had my phone set to use a locking pattern screen at one point during one reset to test out and when the screen went black, I was still able to try and log in by doing my pattern. It unlocked, but still showed nothing on the screen.
Please help!
I've tried:
Turning Wi-Fi off
Turning 3g Off
Disclaimer: Yes, I've searched. I can find other users with the same problem but none of them seem to have a solution.
Phone is NOT ROOTED and has the factory ROM.
Update 1: Update: It only freezes/blacks out when I try to wake the phone from one of the front key buttons.
If I'm sliding to unlock, it seems to be fine.... (but if I've already tried to open from the front it doesnt)
Update 2: If I mash all the buttons in random orders for about a minute or two it seems to come back. Anyone have any idea?
Update 3: I'm thinking this has to be an issue with none of the buttons waking the phone up when closed. If I lock the phone with the "END" key, and then click the front "END" Key again, nothing happens. If I slide the phone open, and click it twice - the phone wakes up.
Update 4: Confirmed update 3. Phone will not unlock via front keys unless it's slid open (or open enough to trigger).
I would really, really appreciate help with this.
Hate to bump this, but I've added some detail on the top and bottom. Have to leave for work, hopefully someone might have an idea by the time I get back.
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Karolis said:
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Click to expand...
Click to collapse
Removed the SD card and rebooted the phone.
No change ( still acts the same way ).
Did you factory reset after or was it an instant change?
I don't mind losing data to fix this.
supremeteam256 said:
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
Click to expand...
Click to collapse
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
zeabrid said:
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
Click to expand...
Click to collapse
If you use the official update you don't have to have root. There are some links on here. I'll see if I can find it for you.
https://android.clients.google.com/updates/signed-gfh-CRB43-from-CRB21.c88b03d2.zip
That should be it, but can't confirm since I'm on my work computer.
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
The link didn't work, btw.
derfolo said:
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
Click to expand...
Click to collapse
Zero water damage.
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
derfolo said:
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
Click to expand...
Click to collapse
Do you have a link to a guide that teaches how to do this (with the stock rom)? I can only see a few that're spread out.
I'm not entirely sure my phone can boot into safe mode/disk mode, so we'll see about that.
Another update: When I boot into safe mode, the same problem exists.
Edit: Just emailed HTC.
This can officially no longer be considered a software issue.
I just rooted and installed a standard ROM. Same issue.
It happens all the way at boot now, just realized this.
HTC emailed me back and told me to call them directly. Will do that tomorrow.
if I find a solution I'll post it immediately.
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
zeabrid said:
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
Click to expand...
Click to collapse
Yea it defitenly sounds like a hardware issue and needs to be fixed. Glad your getting it fixed and you'll be covered no problem.
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
zeabrid said:
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
Click to expand...
Click to collapse
To be honest I don't know the answer but would like to say they would pay for it. But they would have to let you know of the charge before they apply a charge to a credit card.
wow its weird cause im just having a similiar issue now.. in landscape mode.. phone and back light work perfectly. but one i close the screen everything goes virtually blank, everything is running perfectly just the screen light wont turn on..
will try some of your previous methods.. hopefully it works on mine..=/
thanks, for the info zeabrid

brick question

So I decided that i wanted to try hero the other day so i did some searching and made sure i had everything required ....newest radio... check.....pvt board...check...rom ready to flash...check...i went through the whole proccess and got KiNgxKxROM up and running for at least a day and a half...then lastnight i was playing around with the phone and it reboot on its own (kinda like the random reboots i used to get when i first got the phone)...it went to the G1 screen then just went black..so i pulled the battery and tried to reboot...now i have no response from the phone what so ever...its totally dead as far as i can tell
i saw that someone had success by putting another sd card in and trying to boot but that does nothing for me
I am trying everything i can because somehow enough moisture crept into the phone to cause the little "your not getting another g1" sticker to turn red
any way i am hoping that some how my situation has a remedy but i doubt it does
newspeak said:
So I decided that i wanted to try hero the other day so i did some searching and made sure i had everything required ....newest radio... check.....pvt board...check...rom ready to flash...check...i went through the whole proccess and got KiNgxKxROM up and running for at least a day and a half...then lastnight i was playing around with the phone and it reboot on its own (kinda like the random reboots i used to get when i first got the phone)...it went to the G1 screen then just went black..so i pulled the battery and tried to reboot...now i have no response from the phone what so ever...its totally dead as far as i can tell
i saw that someone had success by putting another sd card in and trying to boot but that does nothing for me
I am trying everything i can because somehow enough moisture crept into the phone to cause the little "your not getting another g1" sticker to turn red
any way i am hoping that some how my situation has a remedy but i doubt it does
Click to expand...
Click to collapse
this is not caused by the software sounds like your phone got a little wet some how and it messed up. try putting it in bowl of rice and if that does not work try a new battery.
tried a battery today at the store
i guess if it did get wet it could manifest itself a long time after the fact
well worth a shot regardless thanks for the advice
newspeak said:
tried a battery today at the store
i guess if it did get wet it could manifest itself a long time after the fact
well worth a shot regardless thanks for the advice
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Click to collapse
yeah i split soda on a keyboard once it did not start acting strange for 3 or 4 days after that. and pull the battery and take it out then complete submerge it for at least a day. but the damage is most likely done
Hey, something similar happened to me a few months back.
I use to get a lot of random reboots and it was quiet annoying and then one day my phone rebooted and it had a black screen, I took the battery out and put it back in and the phone was unresponsive.
When you plug in the charger does the red LED turn on or is it dead?
Mine, the led never turned on but it go warm because it still charged the battery.
My motherboard in the phone was fried somehow, I can assure you this isn't from the Hero rom at all because my phone died before I was even into roms.
Call HTC America (or where ever your from) and then tell them your problem and ask for an RMA repair, if the same thing happened to your phone as mine then you don't have to worry about them finding any "illegal software" (Root, and anything else that didn't come on the phone besides apps) I had root enabled and that voids the warranty but there would be no way for them to check so they would just replace the mainboard and send it back. In total it cost me 8 dollars to ship the phone and I had it back within a week - two weeks.
I hope this helped out!
EDIT: Is your water damage sticker red? I wasn't able to understand weither it was or not. I think it is and I just spent this entire time typing this long post for nothing then eeep! If it is, get an LG Vu Battery and replace the sticker with the one on the battery, I'm pretty sure they are identical.
Eh both stickers are red
thanks again ...it actually makes me feel better that it wasn't me messing around with hero that got me here
It just sucks having to pay the same amount as they are currently charging new customers for the phone under contract through the stupid insurance

Z3C temporary dead?

So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Info
Robin94 said:
So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
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Click to collapse
first of all you should make it clear If it s software problem (which level of software) or hardware
to get this u can Repair Xperia firmware by PCC to install fresh firmware
after that if problem remains u can be sure that problem is in hardware and ask for replace
in repair center they may just install new rom and return it so just ask for replacement
:good:
I k now this post is a little old but I have the same problem. After 6 weeks of flawless use my Z3C suddenly died. Nothing would bring it back to life. I spent several hours on the phone to sony support to no avail. We tried numerous manual and computer related fixes to no avail (including flashing a new stock rom which didn't work because no phone could be detected). Finally the tech gave up and said to return to return it to where I bought it. I was in the process of doing that when suddenly the phone worked again when I pressed the power button. battery charge was showing as 74%. Unfortunately I didn't do a factory reset while I had the chance.
This afternoon I didn't use the phone for 3 hours and now it's dead again. Nothing will wake it up again.
To me it sounds like a hardware fault, not software. This is a near new phone. This shouldn't be happening. I've searched the net and found numerous others having the same problem and in every case it has resulted in a replacement phone. Unfortunately my phone seller is a long way away. I guess that will teach me to buy local and pay and bit more.
Any suggestions please as I'm desperate.
I'm also in the same boat where my g/f Xperia Z3C just died and unfortunately the phone is out of warranty as it was a grey import and not local Aussie stock.
I have tried everything to get it working. When it does switch on it doesn't last more than a few hours before it goes back to a permanent coma.
I've wiped the rom and started from scratch when it was working with the Sony Xperia Repair centre but with little success.
I was left with little choice but to take it to a repair centre to find any faults with the hardware but I'm not feeling that confident they can fix the phone without replacing the whole board which isn't worth it.
Same thing.
Hello,
Today my phone shut downs itself and i realized it after 2-3 hours.Can't force reboot with volume up + power or the yellow button near the sim slot.Also no leds working to confirm if it takes electricity or not.My phones screen changed about a month ago due to having volume changes in 3.5 mm jack while listening music.Funny thing is i gave my phone for that same reason 8 months ago and they did not changed the screen and when i asked why you changed the screen, the lady said because 3.5mm jack is together with the screen(which i do not believe).I am hoping for device to wake up like jesus...
Edit: Does android have a log that reports every incident like windows does?If so how can i access it to see why my phone decided to die and ressurected by itself?I can't get this device to technical service cause it is fine now but i want to make sure it does not happen again.

Constant Crashing and Screen Freezing Issues

Hi guys.
I'll get to the point and say that I got this phone towards the middle of July to replace my failing Optimus G and it's already having a multitude of issues.
The phone worked great through heavy usage on a week period at the beginning of the month while I was travelling. Two days ago the right side of the screen began to freeze, either showing colored static or what was previously loaded. I note that the screen still works fine even inside of a different app, pressing buttons, etc. but continues to freeze and load what is actually going on a moment later. Happens on both the recovery mode screen as well as the lock screen.
Now, the phone also began to have crashing issues some time last week. I was playing Fallout Shelter when the device suddenly crashed. This hadn't happened with Fallout Shelter or any other (heavier) games at all since getting the phone. I rebooted and later was playing WWE Immortals when the phone crashed when going through the logo and copyright screens. After this crash, however, the phone went from around 50% battery to 0% and needed a charge.
I thought this was a fluke last week until it did it again yesterday... multiple times.
Last night the WWE Immortals crash happened again but the phone remained at 100%, where it was since it had been charging, instead of dropping to 0%. It powered on after popping the battery and pressing the button. Later on in the night, I was checking my email when the phone crashed out of nowhere. I once again popped the battery and it booted. However, this time, it would not load past the Sprint screens after the LG/Powered by Android one. It just hanged on the Sprint logo. It sat there for ten minutes until I took the battery out. I tried again and it wouldn't get past the LG screen.
I attempted Recovery Mode, which works of course, and cleared the cache and rebooted the phone. Once again, it crashed on the LG screen. I gave up for the night and tried again today. Same thing happened a few more times until the phone finally booted. I get in and try uninstalling apps to clear space to bring the phone to 11 of 32 GB free. I go to check what other "misc." data is eating up storage when the phone crashes again and I haven't successfully gotten it to boot again.
Should I attempt a factory reset? The closest Sprint store is miles away (I live in downtown Indianapolis and there isn't one nearby without taking a long walk or bike ride or bounce across bus lines, whatever) and the last time I got help from was just a new phone (replaced a phone because it's screen was broken, yeah, right. I went somewhere else to get a replacement the second time it happened). I feel like this a big hardware issue a reset wouldn't fix but, who knows.
I guess I should also note that, within the past week, my camera apps (be it the stock camera app or Snapchat) crash when using the front camera and it never loads a preview before crashing and the phone has been oddly hot (be it when I was cleaning up apps, idle, or just when attempting to boot) the last day. Also, as I was typing, I've been attempting restarts and cache clears and Recovery Mode, during one of the tries, never even loaded the options and a power button press restarted the device.
...At this point I'm just curious what exactly could mess with a phone this much. I refuse to believe it's any kind of virus since nothing was ever picked up and I know my way around the internet. I like LG phones, I loved my last one (other than it didn't have an SD card slot, but, eh, cloud storage!) and I like the cameras.
Phone is an LS991, unrooted.
From what I have been gathering(and this is all hearsay!) is that the first batch of these phones have serious hardware problems that might be related to the CPU. The best option would to try and get LG to replace the phone as they are less likely to have a phone in stock still that was part of the bad batch. If you can't get them to do it then try a Sprint repair store and see if they will swap it out. Be clear that this a warranty issue and not issuance issue. As a last resort you have to claim insurance on it.
centran said:
From what I have been gathering(and this is all hearsay!) is that the first batch of these phones have serious hardware problems that might be related to the CPU. The best option would to try and get LG to replace the phone as they are less likely to have a phone in stock still that was part of the bad batch. If you can't get them to do it then try a Sprint repair store and see if they will swap it out. Be clear that this a warranty issue and not issuance issue. As a last resort you have to claim insurance on it.
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Well, that's somewhat depressing to figure out that they messed up part of the batch but that always happens if it's true.
Guess I'll have to check with LG or get someone to drag me to Sprint to see what they say. I'm not one for getting insurance on tech (and given I got the phone for cheap, being due for the upgrade and all) but hopefully warranty can help me out. Thanks for the heads up!
namiikii said:
Well, that's somewhat depressing to figure out that they messed up part of the batch but that always happens if it's true.
Guess I'll have to check with LG or get someone to drag me to Sprint to see what they say. I'm not one for getting insurance on tech (and given I got the phone for cheap, being due for the upgrade and all) but hopefully warranty can help me out. Thanks for the heads up!
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Spoke with LG last night and the customer service rep was pretty clear that LG does not replace phones they only "fix" them. I would not trust LG to give you a new phone at this point as they will most likely just re-flash the phone and send it back to you. Unless anyone else who has dealt with LG repair in the past can say otherwise I wouldn't go the LG route. Now, if someone bricked their phone that might be a good thing to try since Sprint repair can't flash phones but if you need a new phone it looks like Sprint is the way to go. Just make sure you are clear that this is a warranty issue and not insurance. I bought my phone at Best Buy so this will be interesting for me as they probably will want nothing to do with me since I don't have TEP. I will report back on if they give me the shaft or not because I am sure others might be in the same situation as me.
centran said:
Spoke with LG last night and the customer service rep was pretty clear that LG does not replace phones they only "fix" them. I would not trust LG to give you a new phone at this point as they will most likely just re-flash the phone and send it back to you. Unless anyone else who has dealt with LG repair in the past can say otherwise I wouldn't go the LG route. Now, if someone bricked their phone that might be a good thing to try since Sprint repair can't flash phones but if you need a new phone it looks like Sprint is the way to go. Just make sure you are clear that this is a warranty issue and not insurance. I bought my phone at Best Buy so this will be interesting for me as they probably will want nothing to do with me since I don't have TEP. I will report back on if they give me the shaft or not because I am sure others might be in the same situation as me.
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Late reply is late, whoops.
That's interesting. Never really intended on the LG route since I've never had issues with Sprint replacing a device in the past so I'd go to them before anyone else (which we are, when my mom comes down to help me out with this since the closest store is just too far away and it's her cell plan).
And man, I wouldn't be able to stand buying from BestBuy but that's my personal qualms with them, hah. Hope you had good luck with them.
Hi. We have c got the same phone. Got 4 of them and 3 working great but my husband's is doing the exact same thing as yours and like you we have no insurance and had same reply from lg. And best buy was no help at all. Wondering if you figured out how to fix it or not
Forgot to mention we are verizon not Sprint. Not sure if that matters.
Just got my G4 replaced with a brand new one at Sprint. I have TEP, and they said they'd normally order a refurbished one. But, I got lucky since there are no refurbished ones (they're on backorder, probably due to these issues), so they just gave me a new one.
Lets hope this one one wasn't a lemon like the first one...fingers crossed because I love this phone...
We called verizon and they are over nighting a new phone. Thank you for the reply tho
This happened to me as well. It crashed maybe twice a day and now I can't get it on because it is crashing 1000 times. Its stuck in a crashing loop. Sprint is giving me a completely different g4 when their next batch comes in. It has been 2 weeks and I still don't have a new phone. I am hoping that I don't get this problem again or I am getting an iphone 6.

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