Hi Guys
So I bought an HTC one, international version two months back from eBay India. (It has no warranty)
Recently, the charging port on the device has malfunctioned. HTC won't replace it for obvious reasons
and my seller has no hardware warranty. Is there a way in which I can get it repaired/replaced.
All suggestions are welcome (Even do-it-yourself ones).
Thanks
ddcia0708 said:
Hi Guys
So I bought an HTC one, international version two months back from eBay India. (It has no warranty)
Recently, the charging port on the device has malfunctioned. HTC won't replace it for obvious reasons
and my seller has no hardware warranty. Is there a way in which I can get it repaired/replaced.
All suggestions are welcome (Even do-it-yourself ones).
Thanks
Click to expand...
Click to collapse
Im sure there are many hardware repair stores in India. Locate one nd give it fr repair. However, im sure that it will b quite expensive nd may require a motherboard replacement.
Which city do u live in ??
raghav kapur said:
Im sure there are many hardware repair stores in India. Locate one nd give it fr repair. However, im sure that it will b quite expensive nd may require a motherboard replacement.
Which city do u live in ??
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Click to collapse
I live in New Delhi. Expensive as in 1000 - 2000 Rs, or even more?
ddcia0708 said:
I live in New Delhi. Expensive as in 1000 - 2000 Rs, or even more?
Click to expand...
Click to collapse
That actually depends on how bad the problem actually is. If the full motherboard needs to be replaced, then it will cost u much more than 5000 INR. So i wud suggest that u show it to a repair shop nd ask the quotation before actually asking them to do it.
However, im baffled as to why HTC wont do it themselves. If there's no warranty, it won't be done fr free. But i live in Dubai nd here HTC outsources their hardware services to another company, who does all kinds of repairs.
Keep this in mind, HTC has listed quite a few service centres in Delhi on their website
http://www.htc.com/in/support/service-center.html
Check wat they have to say. Ive got many devices repaired by these local hardware technicians in Mumbai. I dont think IT support is any worse in New Delhi
raghav kapur said:
That actually depends on how bad the problem actually is. If the full motherboard needs to be replaced, then it will cost u much more than 5000 INR. So i wud suggest that u show it to a repair shop nd ask the quotation before actually asking them to do it.
However, im baffled as to why HTC wont do it themselves. If there's no warranty, it won't be done fr free. But i live in Dubai nd here HTC outsources their hardware services to another company, who does all kinds of repairs.
Keep this in mind, HTC has listed quite a few service centres in Delhi on their website
Check wat they have to say. Ive got many devices repaired by these local hardware technicians in Mumbai. I dont think IT support is any worse in New Delhi
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Click to collapse
Actually, i did go the HTc center, they said there was a problem with the micro USB alone, but as this was an international version, they didnt have the parts for it.
ddcia0708 said:
Actually, i did go the HTc center, they said there was a problem with the micro USB alone, but as this was an international version, they didnt have the parts for it.
Click to expand...
Click to collapse
Ur only other option would be to go to a local hardware technician.
Related
I need to have my Tilt serviced under AT&T warranty and I was wondering if anyone has had experience with the Device Support Center?
I am debating whether I should use the mail exchange or take the phone to the Device Support Center.
I understand that you only get a refurbished replacement using the mail exchange.
My question is, if you get your phone exchanged at the Device Support Center, do you get a new unit or a refurbished unit? The AT&T website says that they will "swap" the phone, but no mention of whether i's a new or refurbed unit.
duytch said:
I need to have my Tilt serviced under AT&T warranty and I was wondering if anyone has had experience with the Device Support Center?
I am debating whether I should use the mail exchange or take the phone to the Device Support Center.
I understand that you only get a refurbished replacement using the mail exchange.
My question is, if you get your phone exchanged at the Device Support Center, do you get a new unit or a refurbished unit? The AT&T website says that they will "swap" the phone, but no mention of whether i's a new or refurbed unit.
Click to expand...
Click to collapse
i did the mail exchanged and i got a refurbished one it took a week tho but you couldnt tell its refurbished been using it for a couple of months now and it just like brand new
Pretty much all places will give you a refurb after 30 days. Should they give you a new one if your used one is broken?
Traditionally the DSC only carries refurbs in stock. The best way to get a NEW model would be to call the warranty dept over the phone and request a new model. However, it is not a garauntee that they will reissue you a new phone unless they no longer have any seed stock equipment in stock.
But, AT&T fully tests the refurbished models before placing them in stock and should a refurb go bad, then you are welcome to call the warranty dept again stating that the refurb has gone bad and to replace it with a new one so that the problem doesnt continue to happen or get worse.
Lastly, keep in mind that regardless of when you get a phone from the DSC or the Warranty Dept, the ORIGINAL warranty still applies. So they only warranty the phone for 1 year from the original phone purchase date or 90 days if the phone is outside of the 1 year after replacement.
Hope this helps.
Glenn
Oh I think we have an at&t employee or ex employee trolling around the forum.
ChumleyEX said:
Pretty much all places will give you a refurb after 30 days. Should they give you a new one if your used one is broken?
Click to expand...
Click to collapse
I don't mind getting a refurb unit, but I don't want to end up with one of those earlier models with the usb/battery problem.
I was trying to see if anyone has had any experience with getting the phone exchanged at the "Device Support Center." Since ATT exchanges the device on site, I guess I could at least make sure the phone functions and that there're no visible defects.
ChumleyEX said:
Oh I think we have an at&t employee or ex employee trolling around the forum.
Click to expand...
Click to collapse
lol... Yes, Im a DM for an AT&T Authorized Retailer in Jacksonville.
glennordway said:
lol... Yes, Im a DM for an AT&T Authorized Retailer in Jacksonville.
Click to expand...
Click to collapse
Oh it shows with your carefully scripted reply. (I'm not saying you were reading from one, just that you probley say it just like that all the time)
duytch said:
I don't mind getting a refurb unit, but I don't want to end up with one of those earlier models with the usb/battery problem.
I was trying to see if anyone has had any experience with getting the phone exchanged at the "Device Support Center." Since ATT exchanges the device on site, I guess I could at least make sure the phone functions and that there're no visible defects.
Click to expand...
Click to collapse
I got my AT&T Tilt exchanged twice at the DSC in San Diego, California. They only carry refurbs but you really couldn't tell (well, I could for the first refurb I got...).
I'm not sure what 'usb/battery problem' you're referring to as my original Tilt that I got back in October 2007 didn't have that problem. Anyway, the two refurbs that I got were already loaded with the 'latest' ROM update released from HTC+AT&T.
Hope it helps.
Just a bit of info.
My dad's star trek's usb port died on him. AT&T sent him a wizard to replace it.
ChumleyEX said:
Oh it shows with your carefully scripted reply. (I'm not saying you were reading from one, just that you probley say it just like that all the time)
Click to expand...
Click to collapse
i do say things like that a lot. besides one of my stores is 2 blocks from the local DSC so it gets said more there than anywhere else.
ok for people who have actually been to a DSC...what is their protocol? do they carefully inspect the devices warranty voiding spots (black void sticker over back housing screw and white water damage pad) and do they inspect for physical damage closely?
delete post
hi all , i bricked my w8 and i send it to service the other day ...my phone got hardbricked and i cant find a solution ..so i asked my dad to send to to a repairman, at 1st the man said its a simple problem and can be fix in a day or two , so 2 days has passed and i asked my dad is my w8 fixed? my dad said the foreman has overlook and the problem is more severe ...so i got a little scare and i heard of this method called JTAG ..and i am just wondering does all repairman knows JTAG? i saw a vid and it looks dam hard. ..http://www.youtube.com/watch?v=ujH_IpsskLg
so heres the details
model:w8
reason for brick:unlocking bootloader
phone age : 3weeks
As you can see in the video you linked in your post, or in the link I posted in the "bootloader unlock warning" thread, it requires ...
a) ... specialized hardware (RIFF Box + JTAG Interface or Qualcomm Resurrection Cable)
b) ... a solid knowledge about getting the hardware and related software to good use
In theory any trained service monkey should be able to do the trick, given the repair shop has the hardware to accomplish the job. A authorized SE service center has the required hardware, and trained technicians, for sure.
Anyhow ... to point the finger at the "unlock warning" thread ... now, once you get your phone back READ THE MANUFACTURING CODE of your phone CLOSELY and do NOT attempt to unlock the bootloader again if the phone is within the critical range.
oh..so most repairman knows how to repair a bricked phone yes ? =) ..but still if i am right it will not be covered by my warranty? and how much will it cost?
tohno said:
oh..so most repairman knows how to repair a bricked phone yes ? =) ..but still if i am right it will not be covered by my warranty? and how much will it cost?
Click to expand...
Click to collapse
warranty = no because the warranty sealed has been broken
cost? ask the repairman LOL
cause i'm curious too about se center cost and repair man cost..
i think i might be able to trick the repairman saying that i was trying to update my software then this happened =) hehe
tohno said:
i think i might be able to trick the repairman saying that i was trying to update my software then this happened =) hehe
Click to expand...
Click to collapse
is this a repairman or se center?
Why would you trick the repair man since it will not reduce the cost (i think)
erm..it's a retailer at a mall my dad bought the phone from...and if the retailer knows my phone is still under warranty wont the repair be free?
tohno said:
erm..it's a retailer at a mall my dad bought the phone from...and if the retailer knows my phone is still under warranty wont the repair be free?
Click to expand...
Click to collapse
ah.. i thought it was random repair man..
and (if) you have to pay for the service please update here how much is the cost.
just in case someone hard brick their phone..
kk sure ..but i found this website
http://www.sony.com.my/subtype/servicecharges/asset/230762
it says that SE phones repairs will cosr about RM 40 ..
tohno said:
kk sure ..but i found this website
http://www.sony.com.my/subtype/servicecharges/asset/230762
it says that SE phones repairs will cosr about RM 40 ..
Click to expand...
Click to collapse
Hey tohto, ur phone work again??
I wanna know?
Sent from my WT19i using xda premium
Hi.. Does anyone have any idea on whats the approx price of the Motherboard of our ACE in India. Checked in few Samsung service centers but got different quotation from diferent service centers varying from INR 3K to INR 4450.
Thanks
Jei
jeikumar said:
Hi.. Does anyone have any idea on whats the approx price of the Motherboard of our ACE in India. Checked in few Samsung service centers but got different quotation from diferent service centers varying from INR 3K to INR 4450.
Thanks
Jei
Click to expand...
Click to collapse
Yeah. You wont gettit any cheaper.
In fact, 3k is actually a pretty good deal.
Kabir Saxena said:
Yeah. You wont gettit any cheaper.
In fact, 3k is actually a pretty good deal.
Click to expand...
Click to collapse
Thanks Pal. Yeah, 3K seems to be THE cheapest price i got after checking many Samsung Service centers at the moment but not sure how it can vary this drastically. Wondering if it would be original board. Anyway shall check again.
BTW, do we get these kinda motherboards in open market so we can fix it ourselves?
Thanks
Jei Kumar
Did you brick your device or something?
The samsung service center guys always say that you need to replace the motherboard to unbrick it. But actually, they just use jtag to fix your device! If you have warranty, you need not worry. But if you don't, then it is very difficult to get your phone fixed.
The last time I bricked my phone, they said the motherboard is 5000k.
Good luck!
galaxyace152 said:
Did you brick your device or something?
The samsung service center guys always say that you need to replace the motherboard to unbrick it. But actually, they just use jtag to fix your device! If you have warranty, you need not worry. But if you don't, then it is very difficult to get your phone fixed.
The last time I bricked my phone, they said the motherboard is 5000k.
Good luck!
Click to expand...
Click to collapse
Havent bricked yet but got water poured on it accidently. Its functioning all well but got problem with charging. The battery icon graphic shows the "charging" status even after unplugged. And much worse is the phone gets switched off in 15-20 mins though it was put on charge for hours together.
The warranty is over so had dis assembled every accessory from the motherboard and tried cleaning the board and power connector unit with spirit, axe/denim deodarant and what not.... no good so far...
Surpise is, the phone still works well while its on ... Love this phone
jeikumar said:
Havent bricked yet but got water poured on it accidently. Its functioning all well but got problem with charging. The battery icon graphic shows the "charging" status even after unplugged. And much worse is the phone gets switched off in 15-20 mins though it was put on charge for hours together.
The warranty is over so had dis assembled every accessory from the motherboard and tried cleaning the board and power connector unit with spirit, axe/denim deodarant and what not.... no good so far...
Surpise is, the phone still works well while its on ... Love this phone
Click to expand...
Click to collapse
Well. Maybe your only hope is the service center.
BTW...I live in Chennai too! :laugh:
galaxyace152 said:
Well. Maybe your only hope is the service center.
BTW...I live in Chennai too! :laugh:
Click to expand...
Click to collapse
When checked the same service cemter today, they claim the price to be INR 4400
Had asked them if they can get me the board so i can fix it myself but it also seem to be not possible as they claim the board would be blank without any IMEI # and they had to update the board with my IMEI #
Seems like no other option now than to replace the board.
Thanks everyone.
Hello,
I live in India. I bought an HTC One from a seller on ebay, who has imported the phone from Hong Kong.
Few days ago, the phone's charging port stopped functioning properly. I took the phone to HTC Service Center to get the port repaired. But the repair person at the service center says that as the phone is from out of India, the charging port is not compatible with the one he has in stock.
He says he can put it in, but it may cause issues.
Can anyone please give me advice about this? What difference do connectors have and what issues can be caused due to this? The service centre guy says he cant say what issues may occur, anything may go wrong because of it...
Im sorry I know its a trivial question but I hoped that if anyone has any hardware knowledge about this, they could help me take a decision whether i should put in the "non-compatible" charging connector.
Thanks in advance
anibjoshi said:
Hello,
I live in India. I bought an HTC One from a seller on ebay, who has imported the phone from Hong Kong.
Few days ago, the phone's charging port stopped functioning properly. I took the phone to HTC Service Center to get the port repaired. But the repair person at the service center says that as the phone is from out of India, the charging port is not compatible with the one he has in stock.
He says he can put it in, but it may cause issues.
Can anyone please give me advice about this? What difference do connectors have and what issues can be caused due to this? The service centre guy says he cant say what issues may occur, anything may go wrong because of it...
Im sorry I know its a trivial question but I hoped that if anyone has any hardware knowledge about this, they could help me take a decision whether i should put in the "non-compatible" charging connector.
Thanks in advance
Click to expand...
Click to collapse
The charging connector is universal. Did you speak to the service rep or the technician?
Edit: are they doing it for free??
n1234d said:
The charging connector is universal. Did you speak to the service rep or the technician?
Edit: are they doing it for free??
Click to expand...
Click to collapse
No, they are charging some amount, i guess some Rs. 500 or so
I spoke to the technician..
Try aftermarket repair there are also good technician can help you charging points are now same for all companies at least HTC won't use two different types
anibjoshi said:
No, they are charging some amount, i guess some Rs. 500 or so
I spoke to the technician..
Click to expand...
Click to collapse
yatindroid said:
Try aftermarket repair there are also good technician can help you charging points are now same for all companies at least HTC won't use two different types
Click to expand...
Click to collapse
I'd say, don't go to an aftermarket technician. If HTC is taking only 500, get it done there. At least they'll disassemble and reassemble the phone the right way. Also, aftermarket parts aren't the same quality as the ones HTC will give you. I've bought an LCD assembly aftermarket, and there is a noticeable difference, between OEM and that (although it is 100% genuine, it just isn't as good)
yatindroid said:
Try aftermarket repair there are also good technician can help you charging points are now same for all companies at least HTC won't use two different types
Click to expand...
Click to collapse
I was considering taking it to an aftermarket repair centre but I had concerns about the way they handle the housing...unfortunately the HTC One is so difficult to open without damaging its outer body
n1234d said:
I'd say, don't go to an aftermarket technician. If HTC is taking only 500, get it done there. At least they'll disassemble and reassemble the phone the right way. Also, aftermarket parts aren't the same quality as the ones HTC will give you. I've bought an LCD assembly aftermarket, and there is a noticeable difference, between OEM and that (although it is 100% genuine, it just isn't as good)
Click to expand...
Click to collapse
So there wont be any issue about the non compatible charging port right? I will ask HTC guy to put it in then.
anibjoshi said:
So there wont be any issue about the non compatible charging port right? I will ask HTC guy to put it in then.
Click to expand...
Click to collapse
I thought HTC technician not helping you
if he do whatever you say then tell him just put new connector NO Problem !!
Update: For anyone who may have a similar problem, I got it replaced from HTC Service Center and it works fine! No issues.
Thank you for your help guys!
Hi everyone.
I got my brand new HTC One yesterday and this phone rocks! Only problem is the camera getting the what you guys already know as the red/purple tint due to camera defect.
Now i live in guyana and sadly there are to htc repair centers. I bought this phone from the US.
I have the sd vd6869(1.0) cinesensor 2013-05-10 camera sensor in my phone.
I read somewhere on this forum that persons with this problem send their phone to a repair center and the replace the sensor with ov4688 sensor module.
Is there a way for me to buy this module online or something?
There are guys over here who can replace it easily.
Please help. I really love taking images.
Thanks very much.
pros1996 said:
Hi everyone.
I got my brand new HTC One yesterday and this phone rocks! Only problem is the camera getting the what you guys already know as the red/purple tint due to camera defect.
Now i live in guyana and sadly there are to htc repair centers. I bought this phone from the US.
I have the sd vd6869(1.0) cinesensor 2013-05-10 camera sensor in my phone.
I read somewhere on this forum that persons with this problem send their phone to a repair center and the replace the sensor with ov4688 sensor module.
Is there a way for me to buy this module online or something?
There are guys over here who can replace it easily.
Please help. I really love taking images.
Thanks very much.
Click to expand...
Click to collapse
Your phone is brand new, you should consider contacting htc usa and sending your phone for repair so your warranty will not be void. Im pretty sure repairing an htc phone from an unauthorized shop void your warranty.
alray said:
Your phone is brand new, you should consider contacting htc usa and sending your phone for repair so your warranty will not be void. Im pretty sure repairing an htc phone from an unauthorized shop void your warranty.
Click to expand...
Click to collapse
Yeah but how will i send it i'm in guyana. Oh and i email HTC USA this morning , lets hear what they say.
Does it have a US warranty? Then your best bet may be to do what I did - find someone you trust who's traveling to the US and ask them to deal with it for you. The only thing you'll pay for is shipping to HTC.
Give it plenty of time just in case - they do the repair itself very quickly but the shipping back and forth will take a few days, and there may be a holdup if they see something else that needs to be repaired and they have to contact you about it.