[Q] Htc Warranty Problem..help! - One (M7) Q&A, Help & Troubleshooting

Hey guys,
Ok so I've had my HTC One from launch (Australia) for just under a year.
It is still under warranty for at least another week (or another year if its two years I'm not sure, but anyway) so a few days ago my phone just decided to stop charging.
My device is rooted running Cyanogenmod 11 nightlies with TWRP.
The only way I can charge the device is to go into the bootloader > fastboot > powerdown (while device is plugged into ac) and once it shuts down it will start charging (so I know this isn't a hardware problem because it can charge).
Of course in order for me to claim warranty I need the device to appear unrooted so in order for me to remove the "tampered", "unlocked", and (soon to be) "relocked" messages I need to turn S-Off. To turn S-Off I need to use something like Rumrunner but I can only do this via adb. The problem is that even after installing countless drivers for adb my phone just won't connect to my PC (I think because the phone's usb port is mucked up), windows just reports that the device has malfunctioned and I can't adb into the device to do this.
I have managed to get connectivity happening by making my phone an ftp server and pushing files (roms) to it via ftp however I can't find something like rumrunner (to S-off) that I can use on the phone and not through adb. Is there I way I can S-Off without adb?
Can anyone help me out? Thanks for all suggestions. :laugh:
-Aidan.

aidandude3 said:
Hey guys,
Ok so I've had my HTC One from launch (Australia) for just under a year.
It is still under warranty for at least another week (or another year if its two years I'm not sure, but anyway) so a few days ago my phone just decided to stop charging.
My device is rooted running Cyanogenmod 11 nightlies with TWRP.
The only way I can charge the device is to go into the bootloader > fastboot > powerdown (while device is plugged into ac) and once it shuts down it will start charging (so I know this isn't a hardware problem because it can charge).
Of course in order for me to claim warranty I need the device to appear unrooted so in order for me to remove the "tampered", "unlocked", and (soon to be) "relocked" messages I need to turn S-Off. To turn S-Off I need to use something like Rumrunner but I can only do this via adb. The problem is that even after installing countless drivers for adb my phone just won't connect to my PC (I think because the phone's usb port is mucked up), windows just reports that the device has malfunctioned and I can't adb into the device to do this.
I have managed to get connectivity happening by making my phone an ftp server and pushing files (roms) to it via ftp however I can't find something like rumrunner (to S-off) that I can use on the phone and not through adb. Is there I way I can S-Off without adb?
Can anyone help me out? Thanks for all suggestions. :laugh:
-Aidan.
Click to expand...
Click to collapse
Can you post a Fastboot getvar all
Read and study this
http://forum.xda-developers.com/showthread.php?t=2541082

Related

ICS upgrade made Incr S unresponsive

Hi All,
Need help. I installed the ICS ROM upgrade using the RUU from HTC dev on my wife's Incredible S and while the install process seemed to go well, when the phone booted up, the touchscreen and screen buttons were completely unresponsive (not laggy, it is completely frozen).
I have tried a factory reset from the hboot menu. The result is the same; the phone gets to the android home screen and connects to the cell network, but no touch screen or screen buttons working.
To make matters worse, it no longer connects to the PC via USB. The PC sees a device; calls it an "Android 1.0", but I can't interact with it. I have tried to force update the correct drivers, but no luck. HTC sync says there is no device connected; have uninstalled and reinstalled it several times. Have also tried a second computer.
I also tried to reinstall the ICS ROM from an SD card using fastboot with the PG32IMG.zip file. Again the install process seemed to go smoothly, but at the end no touchscreen.
I was going to try the stock gingerbread ROM using the SD card fastboot, but from what I've read, going backwards is not an option.
Both the cell provider (Virgin Canada) and HTC customer support were not able to help. The phone is past warranty and they want us to send it in for repairs.
Device is currently showing:
Locked
vivo pvt ship s-on rl
Hboot-2.03.0000
Radio-3831.19.00.19_M
emmc-boot
I've done a bunch of searching, but haven't been able to find anything quite like this. Any help would be greatly appreciated.
t2795 said:
Hi All,
Need help. I installed the ICS ROM upgrade using the RUU from HTC dev on my wife's Incredible S and while the install process seemed to go well, when the phone booted up, the touchscreen and screen buttons were completely unresponsive (not laggy, it is completely frozen).
I have tried a factory reset from the hboot menu. The result is the same; the phone gets to the android home screen and connects to the cell network, but no touch screen or screen buttons working.
To make matters worse, it no longer connects to the PC via USB. The PC sees a device; calls it an "Android 1.0", but I can't interact with it. I have tried to force update the correct drivers, but no luck. HTC sync says there is no device connected; have uninstalled and reinstalled it several times. Have also tried a second computer.
I also tried to reinstall the ICS ROM from an SD card using fastboot with the PG32IMG.zip file. Again the install process seemed to go smoothly, but at the end no touchscreen.
I was going to try the stock gingerbread ROM using the SD card fastboot, but from what I've read, going backwards is not an option.
Both the cell provider (Virgin Canada) and HTC customer support were not able to help. The phone is past warranty and they want us to send it in for repairs.
Device is currently showing:
Locked
vivo pvt ship s-on rl
Hboot-2.03.0000
Radio-3831.19.00.19_M
emmc-boot
I've done a bunch of searching, but haven't been able to find anything quite like this. Any help would be greatly appreciated.
Click to expand...
Click to collapse
Can you provide a link to this RUU or the complete filename?
t2795 said:
Hi All,
Need help. I installed the ICS ROM upgrade using the RUU from HTC dev on my wife's Incredible S and while the install process seemed to go well, when the phone booted up, the touchscreen and screen buttons were completely unresponsive (not laggy, it is completely frozen).
I have tried a factory reset from the hboot menu. The result is the same; the phone gets to the android home screen and connects to the cell network, but no touch screen or screen buttons working.
To make matters worse, it no longer connects to the PC via USB. The PC sees a device; calls it an "Android 1.0", but I can't interact with it. I have tried to force update the correct drivers, but no luck. HTC sync says there is no device connected; have uninstalled and reinstalled it several times. Have also tried a second computer.
I also tried to reinstall the ICS ROM from an SD card using fastboot with the PG32IMG.zip file. Again the install process seemed to go smoothly, but at the end no touchscreen.
I was going to try the stock gingerbread ROM using the SD card fastboot, but from what I've read, going backwards is not an option.
Both the cell provider (Virgin Canada) and HTC customer support were not able to help. The phone is past warranty and they want us to send it in for repairs.
Device is currently showing:
Locked
vivo pvt ship s-on rl
Hboot-2.03.0000
Radio-3831.19.00.19_M
emmc-boot
I've done a bunch of searching, but haven't been able to find anything quite like this. Any help would be greatly appreciated.
Click to expand...
Click to collapse
it should be fine to run a gingerbread ruu. just dont go any earlier or you will have a paperweight!
Nonverbose said:
Can you provide a link to this RUU or the complete filename?
Click to expand...
Click to collapse
The filename was:
RUU_VIVO_ICS_35_S_HTC_WWE_4.14.405.2_Radio_20.76.30.0835U_3831.19.00.19_M_release_281519_signed.exe
I also tried the Gingerbread ROM via SD card, but it gave me an error saying it was an older version.
t2795 said:
The filename was:
RUU_VIVO_ICS_35_S_HTC_WWE_4.14.405.2_Radio_20.76.30.0835U_3831.19.00.19_M_release_281519_signed.exe
I also tried the Gingerbread ROM via SD card, but it gave me an error saying it was an older version.
Click to expand...
Click to collapse
You won't be able to run GB ruu without hboot downgrade, but that will require bootloader unlocking via htcdev site.
nlooooo said:
You won't be able to run GB ruu without hboot downgrade, but that will require bootloader unlocking via htcdev site.
Click to expand...
Click to collapse
Yes, but the problem in doing that is that I cannot get a useful connection to the PC. The bootloader unlocking method on the htcdev site seems to require a PC connection.
Try uninstalling HTC Sync and installing drivers provided on revolutionary installation instructions page.
With no connection to pc you will find it very difficult, if not impossible to rectify. is it a problem with your phone micro USB or your pc USB. I faced the same issue and found it was my micro connection (which also led to charging issues) got it replaced at phone repair shop cost me $80 au. Now everything works great.
Sent from my Incredible S using xda app-developers app
t2795 said:
The filename was:
RUU_VIVO_ICS_35_S_HTC_WWE_4.14.405.2_Radio_20.76.30.0835U_3831.19.00.19_M_release_281519_signed.exe
I also tried the Gingerbread ROM via SD card, but it gave me an error saying it was an older version.
Click to expand...
Click to collapse
You might have more luck with the Canadian variant. Run the ruu utility until it gets to the first screen, the phone doesn't need to be connected at this point. Open start menu on pc and type %temp% in the run/search bar. A temp window should appear. In this window search for rom.zip and copy the file to your desktop.
Rename rom.zip to PG32IMG.zip, place it on the root of your sdcard somehow (another phone or sdcard reader) insert back in phone and start phone into hboot (power + vol down) phone will scan and find the file and prompt install, accept and wait. After installation check your touchscreen and let us know how it went.
if this doesn't fix it, I think you might be looking at a hardware fault.
facing similar issue, just want to ask anyone having issue with ICS/JB, no matter what rom i flash, its still nt smooth

[Q] OTA updated on rooted phone

Hi, I have a rooted HTC One running the Google Play Edition ROM (first rooted device) but I stupidly hit the 4.3 OTA update when I got the notification. Apparently this is a big no-no, but I didn't know any better and now my phone can't get past HTC's splash screen. I can still enter bootloader and recovery (CWM 6.0.3.2) but that's about it.
I don't have a ROM on the internal memory, so can't just revert to the previous 4.2.2 and because I can't enter the phone's settings to turn on USB Debugging. The phone does not show up in Windows Explorer, nor in 'adb devices' when I do the usual thing on Command Prompt. The phone shows up in Device Manager under Android USB Devices as 'My HTC' but again, no device will appear in Command Prompt, otherwise I'd adb push a new ROM onto the phone.
I've tried clearing cache, dalvik and so on with zero luck. It's causing me all sorts of grief and I've been pulling out my hair since yesterday. I've heard that an OTG micro-USB cable might help by loading a ROM onto a flash card, but I'm looking at a few days delivery (at least) and would like to get this problem sorted ASAP. If you can help, I'll name my firstborn after you.
Strand0410 said:
Hi, I have a rooted HTC One running the Google Play Edition ROM (first rooted device) but I stupidly hit the 4.3 OTA update when I got the notification. Apparently this is a big no-no, but I didn't know any better and now my phone can't get past HTC's splash screen. I can still enter bootloader and recovery (CWM 6.0.3.2) but that's about it.
I don't have a ROM on the internal memory, so can't just revert to the previous 4.2.2 and because I can't enter the phone's settings to turn on USB Debugging. The phone does not show up in Windows Explorer, nor in 'adb devices' when I do the usual thing on Command Prompt. The phone shows up in Device Manager under Android USB Devices as 'My HTC' but again, no device will appear in Command Prompt, otherwise I'd adb push a new ROM onto the phone.
I've tried clearing cache, dalvik and so on with zero luck. It's causing me all sorts of grief and I've been pulling out my hair since yesterday. I've heard that an OTG micro-USB cable might help by loading a ROM onto a flash card, but I'm looking at a few days delivery (at least) and would like to get this problem sorted ASAP. If you can help, I'll name my firstborn after you.
Click to expand...
Click to collapse
I think an RUU for your carrier will do the trick. There are a lot of RUU's posted in the HTC One forums in the various sections, search and find the one for your phone/carrier. Pretty sure that will do the trick!
dgtiii said:
I think an RUU for your carrier will do the trick. There are a lot of RUU's posted in the HTC One forums in the various sections, search and find the one for your phone/carrier. Pretty sure that will do the trick!
Click to expand...
Click to collapse
Hi, I've read up on this option but apparently it unroots my phone and basically returns it to factory settings. This will be my last choice. Thankfully all my photos from a recent trip have been backed up to Dropbox/Drive, but I'd need to root again and jump through all the hoops. I simply want a way to get a new ROM onto the phone to flash it, but neither of my computers are recognising the phone in recovery, with USB debugging off.
Strand0410 said:
Hi, I've read up on this option but apparently it unroots my phone and basically returns it to factory settings. This will be my last choice. Thankfully all my photos from a recent trip have been backed up to Dropbox/Drive, but I'd need to root again and jump through all the hoops. I simply want a way to get a new ROM onto the phone to flash it, but neither of my computers are recognising the phone in recovery, with USB debugging off.
Click to expand...
Click to collapse
Dude, have you a phone that won't get past the splash screen, and you're worried about losing data? If you could get a computer to see the phone, you could push a rom to it in ADB and then sideload it in recovery. If you can't, I think you're left with an RUU I'm afraid.
Strand0410 said:
Hi, I've read up on this option but apparently it unroots my phone and basically returns it to factory settings. This will be my last choice. Thankfully all my photos from a recent trip have been backed up to Dropbox/Drive, but I'd need to root again and jump through all the hoops. I simply want a way to get a new ROM onto the phone to flash it, but neither of my computers are recognising the phone in recovery, with USB debugging off.
Click to expand...
Click to collapse
You can just root/unlock/s-off it after, you've come this far already so you should be familiar with the short process
Flash a ROM using an OTG cable if you have one.
AllAboutTheCore said:
Flash a ROM using an OTG cable if you have one.
Click to expand...
Click to collapse
Cheers for the info guys. I think I'll wait till Monday to buy an OTG cable, fingers crossed this will work. In hindsight, I should have kept some ROM on the phone memory or left debugging on. At least now I'll know not to do an OTA update on a rooted phone.

[Q] Going back to stock without USB access

No longer have the device. Thanks for looking
I know on old/past devices, there was always a stock image that could be pushed to the device and loaded from the bootloader. I am looking for a similar solution for the HTC One. I cannot connect to the device via USB, so all the current outlined methods of using fastboot are a no-go for me. [RUU, fastboot, etc.] The phone is being sent in for warranty repair [not for the USB issue oddly enough, forgot to mention it], so i wanted to revert to stock.
Currently: Rooted, S-ON, HTC Unlocked Bootloader.
History of device: Fell in the ocean during his summer. After a bunch of flaky behavior, stabilized with only USB not working [but charges]. The phone started to loose SIM connection, so warranty exchange requested. [I know I will likely be charged, as the water-sticker is probably red, but wanted to try and revert the device anyway]
I can ADB via TCP/IP, but fastboot I know cannot do the same. Any way to revert or should I just ship it off and accept the inevitable
Thanks guys!

[Q] Softbricked, can't get into recovery,HELP with $$!! NYC

Hey guys,
Long story short.
I have a htc one m7 tmobile version
Flashed Kitkat with S-on (really stupid)
phone rooted
bootloader unlocked
S-On
Now softbricked, can't get into recovery, is able to get in bootloader, phone keeps rebooting.
Tried factory reset, no success
tried adb/fastboot, my pc wasn't able to detect the phone, no device listed
tried all in one flash tool, trying to reflash recovery, no success either cuz phone not found
when usb was plugged in, 'fastboot usb' shows up on phone's screen, but no real communication established. Windows' notification bar shows htc phone unplugged even though it's plugged in.
I guess usb debugging is off, but i don't know how to enable it
anyone had similar problem, any help will be appreciated
any NYC member here, i'm willing to pay 50 bucks for fixing this, sorry i'm poor, that's all i can afford T_T
Thanks in advance!!

A Hot Mess, Need Help - M7, S-On, Trouble with ADB

The Whole Story:
So yesterday I successfully upgraded my HTC One M7 to Lollipop for the first time. I was very excited because the UI is awesome. However, my cellular service didn't work. I read that this is because the firmware was out of date.
In trying to update said firmware, somehow I wiped the internal storage of my device (I know...) including my backup. But that doesn't really matter that much... because while using the HTC One Toolkit I also managed to idiotically turn S-ON! So I can't get into recovery anyway...
So I've been trying to get S-Off with firewater because if I can just get into recovery I can install an older backup I have from last year and then get a new ROM and try this circus all over again in a few weeks when my brain is hopefully not dumb. And that is where I've run into trouble with adb.
In the adb console I can see my phone's serial but it always is listed as offline. In fastboot, however, it is listed fine. I have tried so so many things, but at this point I'll try and re-try anything all over again just to get this to work.
Honestly, I'm surprised this thing isn't brIcked by now with all the f--k ups I've had in the past two days.
TL; DR: I royally messed up and accidentally turned S-On. Not sure if it is related, but now adb lists my HTC as offline while fastboot seems to recognize it fine. I can also access all my files on the phone from Windows.
One thing that (I think) is an important detail is that I cannot seem to get the RSA prompt to appear when I plug my phone into Windows with debugging mode on. I have never used this computer with this phone before, so I know it isn't saved or anything (maybe it's worth clearing the RSA keys anyway?).
What I've tried so far:
-Downloaded latest drivers from HTC (2.0.7.29 from 3/3/15)
-Installed Android Studio and updated Google USB Drivers and Platform Tools
-Rebooted Computer and Phone Multiple times
-Unplugged and re plugged USB cord
-Unchecked and rechecked USB debugging
Please...Please, I desperately need people who are better at this than I am.
Youngtusk said:
The Whole Story:
So yesterday I successfully upgraded my HTC One M7 to Lollipop for the first time. I was very excited because the UI is awesome. However, my cellular service didn't work. I read that this is because the firmware was out of date.
In trying to update said firmware, somehow I wiped the internal storage of my device (I know...) including my backup. But that doesn't really matter that much... because while using the HTC One Toolkit I also managed to idiotically turn S-ON! So I can't get into recovery anyway...
So I've been trying to get S-Off with firewater because if I can just get into recovery I can install an older backup I have from last year and then get a new ROM and try this circus all over again in a few weeks when my brain is hopefully not dumb. And that is where I've run into trouble with adb.
In the adb console I can see my phone's serial but it always is listed as offline. In fastboot, however, it is listed fine. I have tried so so many things, but at this point I'll try and re-try anything all over again just to get this to work.
Honestly, I'm surprised this thing isn't brIcked by now with all the f--k ups I've had in the past two days.
TL; DR: I royally messed up and accidentally turned S-On. Not sure if it is related, but now adb lists my HTC as offline while fastboot seems to recognize it fine. I can also access all my files on the phone from Windows.
One thing that (I think) is an important detail is that I cannot seem to get the RSA prompt to appear when I plug my phone into Windows with debugging mode on. I have never used this computer with this phone before, so I know it isn't saved or anything (maybe it's worth clearing the RSA keys anyway?).
What I've tried so far:
-Downloaded latest drivers from HTC (2.0.7.29 from 3/3/15)
-Installed Android Studio and updated Google USB Drivers and Platform Tools
-Rebooted Computer and Phone Multiple times
-Unplugged and re plugged USB cord
-Unchecked and rechecked USB debugging
Please...Please, I desperately need people who are better at this than I am.
Click to expand...
Click to collapse
maybe flashing the boot.img and stock recovery of the firmware you are into will help you!
eyeyousee said:
maybe flashing the boot.img and stock recovery of the firmware you are into will help you!
Click to expand...
Click to collapse
Thanks for the tip. Does flashing a boot.img and stock recovery require adb? Currently, that is where my main setback is.
If it doesn't require adb, can you point me into the direction of the right keywords to Google to find out how to do that?

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