Phone keeps restarting heeeelp - Xperia SP Q&A, Help & Troubleshooting

I am still using the 4.3 update from Sony on my XPERIA SP
lately i've encountered a problem with my Phone when the battery reaches around 40% it bugs down .. resetting and doesnt work while the SIM is in the unit, when you remove the SIM the phone is usable again
while using my mobile data a couple of days ago my phone automatically restarted ( with a battery of 50% )
it keeps restarting when my charger isnt plugged in...
i depleted the battery to see if it would fix the issue
here's the situation of my phone :/ ....
watch?v=daNue2RsUbY ( sorry cant post links yet.. )
my SIM and Micro SD are not in the phone when i recorded that video
i charged it for 2 hours and instead of what happened on the video i now get a green light from the LED and the "Sony" logo appearing...
fades out .. backlight still on with a black screen... then restarts :| ...
i tried fixing it through SUS as well... no luck
btw... my phone isnt rooted
Help please

iScrappyKoKo said:
I am still using the 4.3 update from Sony on my XPERIA SP
lately i've encountered a problem with my Phone when the battery reaches around 40% it bugs down .. resetting and doesnt work while the SIM is in the unit, when you remove the SIM the phone is usable again
while using my mobile data a couple of days ago my phone automatically restarted ( with a battery of 50% )
it keeps restarting when my charger isnt plugged in...
i depleted the battery to see if it would fix the issue
here's the situation of my phone :/ ....
watch?v=daNue2RsUbY ( sorry cant post links yet.. )
my SIM and Micro SD are not in the phone when i recorded that video
i charged it for 2 hours and instead of what happened on the video i now get a green light from the LED and the "Sony" logo appearing...
fades out .. backlight still on with a black screen... then restarts :| ...
i tried fixing it through SUS as well... no luck
btw... my phone isnt rooted
Help please
Click to expand...
Click to collapse
May be you need to download flashtool for Sony Xperia devices, correct ftf files of both 4.1.2 and 4.3 for your device region and flash older first then flash new version.
If problem continues, its got to be hardware.

Related

My X8 wont turn on

Hey. I got problem with my Xperia X8. I cant turn it on. When I press power/lock button, red light turns on and off 3 times. I already changed motherboard for a new one but it didnt help. I think its battery problem but Im not sure. Also, when i connect it to PC, red light turns on every 3-4 second. I dont know what it means. Any solutions? Seus and SE PC Companion wont see my phone. Thanks.
i think its battery dead :/
You can try it to put into flash mode, connect to USB and press and hold back button until the green led turns on, if it can get into flash mode i think motherboard is not the problem, also try geting in a new battery. If neither od that works, than it's some hardware failure.
At least you can try that, I don't know.
lsalamun said:
You can try it to put into flash mode, connect to USB and press and hold back button until the green led turns on, if it can get into flash mode i think motherboard is not the problem, also try geting in a new battery
Click to expand...
Click to collapse
Well, Getting into a flash mode dont work. Also I took battery from Xperia X10 mini pro and I tried to connect it. My phone vibrates after pressing power button. Nothing happens after this. Also I tried holding back button with this battery.
If ur battery is fully charged,and then also its not opening up..then it seem some problem is there with battery itself..
diablos222 said:
Well, Getting into a flash mode dont work. Also I took battery from Xperia X10 mini pro and I tried to connect it. My phone vibrates after pressing power button. Nothing happens after this. Also I tried holding back button with this battery.
Click to expand...
Click to collapse
Hmm...I don't know, try with the X8 battery, if it doesn't work, then go to official service.
If you rooted your mobile phone then you're f***ed up, because your waranty will be void.
If you can not go to flash mode and get your phone back to original unrooted software, you will have to pay the service.
diablos222 said:
Hey. I got problem with my Xperia X8. I cant turn it on. When I press power/lock button, red light turns on and off 3 times. I already changed motherboard for a new one but it didnt help. I think its battery problem but Im not sure. Also, when i connect it to PC, red light turns on every 3-4 second. I dont know what it means. Any solutions? Seus and SE PC Companion wont see my phone. Thanks.
Click to expand...
Click to collapse
use seus selct phone dont plug the usb yet hold the back key hold still then plug the usb a green light should appear then seus will download your stock rom which is android 2.1 eclair.
Hey, Yesterday I managed to turn my phone into a Flash mode, so I installed 2.1 firmware with SE PC Companion, but still my phone wont turn on ;/
If you are 100% sure that you installed stock firmware from SEUS, than you have your waranty back ( if you have it still ) and go to your official service to repair your phone. Yet, if your waranty has expired than pay te service.
i had the same problem a week or two ago, i was tethering with barnacle, and suddenly my connection was lost (my phone was charging in my laptop)...
when i checked my xperia (i was downloading stuff so i was tethering for something like 4-5 hours) the device was very hot and with the same probles previouly described (blinking in red, not turning on, etc)....
i was very scared, waited for a while until the temperature was cooler and the i plugged to the wall for an hour or so... without an answer, suddenly the charge icon appeared (phone turned off)... and it got in perfect shape again...
the other day i was using barnacle again and i looked at the phone (charging with my laptop again) and i discovered that it was again draining even when charging so i decided to charge in the wall and it was ok...
Charging with a wall charger dont work. Tried many things. Now only changing battery can help me. If not, I will need to leave it in service so they could repair it...
Okay, so I made a small step. I managed to charge battery so now everytime I want to turn on battery, my phone vibrates and while its vibrating for half of second there is green light. After this nothing happens. I can change firmware without any difficulty, but its not helping. Tried with SEUS, SE PC Companion and Flashtool. What to do now?
Well,i think its the battery thats screwed up IMO .does the battery look a little bit fatter by any chance
sent from my rooted xperia x8 using xda premium
I also think this is a battery issue..
Battery looks normal ;/
diablos222 said:
Battery looks normal ;/
Click to expand...
Click to collapse
Hmmmm so its not Blown up.have you charged it for a long LONG time?
sent from my rooted xperia x8 using xda premium
I tried to charge it for like 1,5 h
Im afraid I dont know,i will have a look online for ya
sent from my rooted xperia x8 using xda premium
Thanks. Im waiting for any info.
Have you tried doing a factory reset
sent from my rooted xperia x8 using xda premium

[Q] sony xperia z only has the red led light and phone wont turn on

hi, im new here so please be nice with me and bare with me, right my problem is ive just purchased a second hand sony xperia z the phone was working fully with no faults and I usually put and keep on charge over night to last me all day and this time I woke up in the morning and the phone was switched off with no response only a red led light I have tried all methods to fix this issue such as, volume+ and power buttons no response still then I was goin to try upgrade via flashtool or pc companion but for some unknown reason my laptop wont recognise my phone so im really stuck on what to do next its been nowhere near any water either 100%!! my very last option would be to take it into service repair but that could take upto 2 weeks and need my phone for work, ive also been told it could be hard bricked or have been diagnosed with sudden death but cant get into flash mode at all oh and I have also tried the charge the phone for 24 hours trick but still no response at all when this first happened it even took a good few hours for the red led light to come on when charging but now takes around 5 mins
can someone please help I would be very grateful for you time please take your time to read my post as full as possible
thanks in advance, I NEED HELP FAST, FAST, FAST!!!!!!
Download the Sony update tool click update phone it might say you have the latest version ,click restore phone
Aside from what suggested by juDGEY2k10 above (which should work), did you also check if your charger is working properly?
Try charging it with different usb source (...or another Z's charger if you can find one) with stable and reliable output (~ 1,500mA), let it charged for half an hour then see if you can turn on your phone. Please be reminder that the usb ports of some laptops may fail to charge since their power output may not be stable and sufficient enough.
Sounds very much like what happened with my first Nexus 4. Odds are the battery has decided to completely discharge itself to the point where nothing can revive it. How it happened for you, I've no clue, but the only remedy that can work is simply sending it in for replacement/repair, since you've already tried everything else.
i suggest changing another power source or charger. It does look like its out of juice and not able to to power on.
Maybe use your computer USB with the different cables to single out the problem.
do note that the phone needs about 5% battery to power up. So give it some time, maybe 30 mins to 45 mins and try to power it on again.
littopillo said:
Aside from what suggested by juDGEY2k10 above (which should work), did you also check if your charger is working properly?
Try charging it with different usb source (...or another Z's charger if you can find one) with stable and reliable output (~ 1,500mA), let it charged for half an hour then see if you can turn on your phone. Please be reminder that the usb ports of some laptops may fail to charge since their power output may not be stable and sufficient enough.
Click to expand...
Click to collapse
I have already tried the sony update method and my phone wont connect to the laptop at all it just stays on the red led light I had it connected to the laptop for about 2 hours lastnight hoping something would happen and it didn't
adamtan said:
i suggest changing another power source or charger. It does look like its out of juice and not able to to power on.
Maybe use your computer USB with the different cables to single out the problem.
do note that the phone needs about 5% battery to power up. So give it some time, maybe 30 mins to 45 mins and try to power it on again.
Click to expand...
Click to collapse
hi my charger 100% works I have tried it on an old phone and it charges that no problem im just stuck on what to do I have booked my phone in for repair but before I sent it off I wanted a few more opinions sending it for repair is my last option tbh thanks for your reply
Red LED of death = curtains. Just bad luck. Sorry for you man
Sent from my C6603 using xda app-developers app
I'd leave it plugged in for awhile and see if it turns on then
5worthington said:
I'd leave it plugged in for awhile and see if it turns on then
Click to expand...
Click to collapse
thanks for the reply but ive left it on charger for 32 hours an nothing happened
hello ive brick my phone several times and flashtool always help. which flashtool are you on? (the official sony flashtool dont work) did you install the flashtool xperia z drivers? have you install the adb drivers and andriod sdk tools?
Sent from my C6503 using XDA Premium HD app
Hi guys, I got an Xperia Z of one of my friends to try to boot it up, same boat as OP, black screen, red led, not recognized by pc (no fastboot, no adb shell, no FlashTool).
I tryed to charge also with my Motorola USB cable, no way.
Can we only send back to official assistance?
Try to dissconnect the batery then reconnect it, put it on charge and after a few minutes try to turn it on.
I hope it helps.
One thing to check: does the led come on when plugged in, then disappear when unplugged? If so its probably that the battery isnt charging. If the led stays on (red or other color) for some time after unplugging than it may be something else, the phone is holding power but not booting.
Youve tried hard resetting /shutting down I presume?
This is why I hate phones with sealed batteries, it was almost a dealbreaker in buying this but i gave it a go.
If its the battery and you dont have warranty or insurance (or its too expensive) you can replace it yourself with a little time and research.
I have the same issue, it's because the battery isn't able to hold a charge. This happened to me the day after the recent 4.2 update, I have yet to figure out how to get a warranty replacement as there are no sony stores where I live. However, it turned on briefly when I pressed the volume up and power button together. I saw that the battery was at 1%, I put it on standby to conserve battery but it just won't take a charge.
Same issue here with a family members phone, they want to give it to a friend but can't yet because it isn't working.
They got a new phone and left the Z just sitting on a desk. It eventually discharged but now they can't get it going.
I'm trying to fix it for them.
Red LED, no boot, connect to charger and just get a solid red LED. See how it goes I guess. Can't get it to show up when connecting to PC at this stage. Will try with the official Sony tool though.
Jenkss said:
Same issue here with a family members phone, they want to give it to a friend but can't yet because it isn't working.
They got a new phone and left the Z just sitting on a desk. It eventually discharged but now they can't get it going.
I'm trying to fix it for them.
Red LED, no boot, connect to charger and just get a solid red LED. See how it goes I guess. Can't get it to show up when connecting to PC at this stage. Will try with the official Sony tool though.
Click to expand...
Click to collapse
HI,any update???
I have the same issue too...
I read.somewhere in other thread that putting in the usb then press the volume and volume up for 8 swcond, wait for an hour then try restarting.would work.
This had happen to me twice already, and the only remedy seems sending it to sony. Where they would charge it. But it took weeks though.
The phones dead... went into my phone shop they replaced for a new handset under breakdown (sudden death) no water damage nothing phone was 7 months old..
Sent from my C6603 using XDA Premium 4 mobile app
dsullivan7822 said:
The phones dead... went into my phone shop they replaced for a new handset under breakdown (sudden death) no water damage nothing phone was 7 months old..
Sent from my C6603 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Did you go to a Sony store or service provider retail store?

[Q] Stuck in Sony Logo with no battery at all, quick help needed plz

am really sorry if this was a repeated question, but am stuck in sony logo and i cant close the phone to make it charge, battery is dead, it closes it self for 5 minutes to charge then it opens back to the sony logo and stucks there till it consumes the battery then loops.
dont know what to do, i've searched here a lot with no accurate answer
i've tried (Power+vol-up) it closes then it automatically turns itself back on
its not even recognized by the flashtool and the PC companion
any help guys will be really appreciated
please any help guys, its really heating up like crazy
I've totally lost the the battery, it loops at the sony logo then totally off in less than a minute with red lid, then back on in the sony logo with lower red lid then off then on... etc
power + vol up for more than 20 sec does nothing, no vibrations, nothing at all
power + vol down does notheing
power + vol up and down for more than 20 sec does nothing as well
flashtool and PC companion are not recognizing it, while i just used the flash tool yesterday, same latest version with the same PC
i think its dead right now
if just anyone replied by telling me how to shut it down while keeps it charging, I could have prevented it from this endless loops and saved it
thanks guys for not helping at all, i had the feeling that am in a desert talking to myself here
anyway after like 10 hours of digging and digging i managed to fix it
if anyone has the same problem please follow this awesome guide http://forum.xda-developers.com/showthread.php?t=2229250
one small comment: even the battery is dead the flashtool could detect your XZ, i think it reads the main ship with no power needed, just don't lose hope (I've tried to enter the flash mood like 20 times) and finally it worked, flashed my stock .67 tft then i got all physical indicators back (Lids, Vibrations, buttons are functioning) and it couldn't start as there were no battery at all, it gave me the battery icon and after like 5 minutes of charging it woke up
Hossam.Abdelsalam said:
thanks guys for not helping at all, i had the feeling that am in a desert talking to myself here
anyway after like 10 hours of digging and digging i managed to fix it
if anyone has the same problem please follow this awesome guide http://forum.xda-developers.com/showthread.php?t=2229250
one small comment: even the battery is dead the flashtool could detect your XZ, i think it reads the main ship with no power needed, just don't lose hope (I've tried to enter the flash mood like 20 times) and finally it worked, flashed my stock .67 tft then i got all physical indicators back (Lids, Vibrations, buttons are functioning) and it couldn't start as there were no battery at all, it gave me the battery icon and after like 5 minutes of charging it woke up
Click to expand...
Click to collapse
Hi there,
I have same problem but unfortunately now my Xperia Z is not even reaching upto 'Sony' logo, just a black screen & zero battery, when I plugged charger it just shows 'Red' led. I tried the method you linked but no success.
Can you please help me ?
thehellraiser said:
Hi there,
I have same problem but unfortunately now my Xperia Z is not even reaching upto 'Sony' logo, just a black screen & zero battery, when I plugged charger it just shows 'Red' led. I tried the method you linked but no success.
Can you please help me ?
Click to expand...
Click to collapse
i think it wont charge as it can't reach the kernel, you have to find a dock charger then plug your device in till the green notification light is on, which means u've reached 90% of battery charge.
the dock charger is the solution for this man, the wall charger won't be able to pass the kernel to charge the battery
then please follow the guide again after your XZ is charged up

QHSUSB_DLOAD problem

My xperia SP doesn't start but problem came when it vibrated suddenly 2-3 times and went off Unfortunately it never came back on ,doesn't charge ,doesn't get recognized by PC ,PC,and us or even flashtool
I also tried shutting it down by pressing yellow button on the back ,it did not work
I have left it to wall charger whole night and removed it now ,same problem but when connected to PC it is giving some sound and when removed it gives different sound (like the sound that comes when drivers are being installed)
i have kept my device connected to wall charger for about 5-6 hrs and now removed it ,kept it for the whole night ,still nothing
(unlocked bootloader, leaked 4.3 rom,battery while it shut down- around 20% )
any help please!!!!!!!!!
pchetan2 said:
My xperia SP doesn't start but problem came when it vibrated suddenly 2-3 times and went off Unfortunately it never came back on ,doesn't charge ,doesn't get recognized by PC ,PC,and us or even flashtool
I also tried shutting it down by pressing yellow button on the back ,it did not work
I have left it to wall charger whole night and removed it now ,same problem but when connected to PC it is giving some sound and when removed it gives different sound (like the sound that comes when drivers are being installed)
i have kept my device connected to wall charger for about 5-6 hrs and now removed it ,kept it for the whole night ,still nothing
(unlocked bootloader, leaked 4.3 rom,battery while it shut down- around 20% )
any help please!!!!!!!!!
Click to expand...
Click to collapse
I think you have bricked ur device....u will need JTAG
hard brick or soft brick
varuntis1993 said:
I think you have bricked ur device
Click to expand...
Click to collapse
I know i bricked it ,happened to me before too ..but brought it back to life but now i cant
i heard that 2012 xperias can be brought back ,if they are bricked either soft or heard bricked
thank you for the reply
what do you mean by JTAG ??
pchetan2 said:
I know i bricked it ,happened to me before too ..but brought it back to life but now i cant
i heard that 2012 xperias can be brought back ,if they are bricked either soft or heard bricked
thank you for the reply
what do you mean by JTAG ??
Click to expand...
Click to collapse
Yours device is hard bricked this time.....if you don't know what JTAG is better take it to sony service center
Tell me , I can manage
varuntis1993 said:
Yours device is hard bricked this time.....if you don't know what JTAG is better take it to sony service center
Click to expand...
Click to collapse
tell me what JTAG is or post a link ,i can manage
I googled it ....ok then i ll take it to service centre ...phone is still under warrantry but i guess with unlocked bootloader ,will it work or how much will they charge
pchetan2 said:
I googled it ....ok then i ll take it to service centre ...phone is still under warrantry but i guess with unlocked bootloader ,will it work or how much will they charge
Click to expand...
Click to collapse
Good...yea u will not get the warranty....no idea abt the charges though
varuntis1993 said:
Good...yea u will not get the warranty....no idea abt the charges though
Click to expand...
Click to collapse
any idea about how much they charge for it
by the way ,i got bricked after some 3 days of installing leaked 4.3 rom ...used it for 3 days without any problem but suddenly it went down

Probleme with charge battrey

Hi friend after a hours my phone xperia z c 6603 work normaly charge normaly iam at a stock rom i updated it only via ota i have android 5.1.1..now when i put the cable charge in my phone to charge my experia i cant see the led on its off when i restared the phone its work again and the phone charge normaly when i put out the cable of charge and try to put it in ly phone the phone wont charge and the led is off...noticed that the phone not dammaged or any thing i dont flash anything to my phone i have just whatssap in my phone and vedio and photo no app more so what is the probleme help meeee
Hi, try with another USB cable/port
I vave the same problem, when I put off my phone and charge it when to phone is off it charge but the percentage change every second from up to down and down to up. I made some photos when the phone is on and not charging the percentage go up and down and down and up. Really strange. I just updated from 5.0 to 5.1 orignal stock firmware. Doed someone knows a solution. Also my phone shut down sometime like its low battery but the battery is still 40%
Sent from my C6603 using XDA Free mobile app
i hav the same problem
For your information, my xperia died, he doesn't boot anymore, if I plug in the powercable he don't charge, he boot but falls out directly after, so he is stuch booting. downgraded it to kitkat but still does the same problem (If I connect with USB I can still flash a rom with sony flashtool)
I think the battery is dead, I'm going to try to change the battery, ordered it online but must wait 3 weeks to receive it.
If anyone has a solution or don't think it's the battery please tell me, I want to fix this problem.

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