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Got a call from Gamestop today to come pick up my Nexus 7, originally I was schedule to receive it on the third wave around Aug 8th.
I let the dude know I didn't want to pick it up due to all the problems I'd been reading about and was wanting to wait it out for the second & third waves.
My question is this: Are these second and third waves going to be any different from a manufacturing standpoint? Or can we expect to endure the same problems most first wave users are being plagued with? Google's aware of all these problems, but are they doing anything different to amend them? I'm reeeeally not trying to risk picking up a defective device and have to go through the whole defective unit return.
I am extremely interested in any professional opinions on this too (quotes from employees?)
Mine is currently reserved at gamestop, waiting for that call/text.
One more thing... I was told by the Gamestop employees that any defective exchanges would be done from the stock in-store (wouldn't this just be more of the same wave of defective tablets?) and can only be done within 30 days and after that you will have to go through the manufacturer.... Would this be Asus or Google? And are we better off purchasing through the Google Play store themselves? In the unfortunate case of the unit going bad after the 30 day grace period is up from Gamestop.
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
roush611 said:
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
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Click to collapse
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
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Click to collapse
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
First, you must keep in mind that more people are going to a forum to complain than compliment. That's just human nature.
I believe the screen flicker has more to do with your wifi connection than the device.
I pre ordered mine through Google so I guess that would make it first wave and it's a near perfect as a tablet can be.
The most popular issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were understating the frequency of this problem, I did decide to order the 8. My experience with the first one was overwhelmingly positive, and I missed having it. Mostly it was the rationalization that if I order from the Play store I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge.
Some people are being told by CS that it was a gluing problem. If that's true, new units should have a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic that they've already made these changes to outgoing units.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
pxlitup said:
The most common issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were misrepresenting the frequency of this problem, I did decide to order the 8. My experience with the first unit was overwhelmingly positive, and I missed it. Mostly it was the rationalization that I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the most common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge. Some people are being told by CS that it's a gluing problem. If that's true, they should be correcting units by using a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
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Click to collapse
Good info. Ill be keeping an eye on mines down the road. If it eventually lifts in the area shown, then ill just send it in to get stronger bond applied. I ordered through playstore and haven't noticed anything. But that's what warranties are for. This is something that will easily be covered of it does happen. I can see why some units are having this happen. Based on your summary and the pics.
sway40 said:
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
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Click to collapse
Agree 100%. People complain about the problems. They don't complain about fine units. I'm sure many many more people have good units than bad ones. And if you happen to get unlucky... return it! Some people....
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
Sent from my Nexus 7 using Tapatalk 2
ikn0wagh0st said:
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
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Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
EDIT: http://forum.xda-developers.com/showthread.php?t=1773057
There's an entire thread about it.
pxlitup said:
Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
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Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
Sent from my Nexus 7 using Tapatalk 2
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
ikn0wagh0st said:
Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
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Click to collapse
Just got off the phone. He reassured me that this was absolutely not the case and that Play store orders will be handled by Google for 12-month warranty claims.
I asked him if there was any documentation of this, and he said that he would send me something.
E-mail from Google said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. Please contact Google
customer support for service on the ASUS limited 12 month warranty for the
Nexus 7 if purchased from Google Play, and refer to the warranty card in
the Nexus 7 packaging or visit www.asus.com for details on the ASUS
limited warranty.
If your Nexus 7 wasn't purchased from Google Play, please contact ASUS
directly for warranty service by using one of the contact options at
www.asus.com
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Click to collapse
I haven't found the warranty on ASUS website yet, but I did find the Nexus 7 warranty on a Google support page. It looks disturbingly like an edited version of the above.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734
Google Play said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. ASUS provides a limited 12 month warranty for the Nexus 7. Please refer to the warranty card in the Nexus 7 packaging or ASUS for details on the ASUS limited warranty.
Click to expand...
Click to collapse
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Exactly my point in all this.
Sighx said:
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
Click to expand...
Click to collapse
How is everything fine, yet your screen is being lifted? Lol. That's unacceptable.
--
Big key words are "if purchased from Google Play". So for everwhere else selling it, Asus handles the warranties after the 30 day "grace period" ie: Gamestop? Which is what I was originally told by the employee. Wonder how well they are with this whole scenario. Might just grab my deposit back and hold out a month or so and re-order from the Play Store when they've had a chance to work out these kinks. If anything, I feel like re-sellers won't be getting these newly fixed units as quick as well as the guarantee of the 12 month warranty from Google themselves, rather than try to deal with ASUS.
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
qwerty123321 said:
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
Click to expand...
Click to collapse
+1 Exactly.
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
Click to expand...
Click to collapse
Wtf is wrong with you? So a couple of people come to a forum to cry about a device issue, while others stay off the forums and love the device, and that makes you want to not buy the N7? Toughen up buttercup.
Sent from my Nexus 7 using xda app-developers app
Google called me and I told them about my touch screen unresponsiveness.
Basically I talked to the guy about the defects they've seen, and they're aware of them all. He also said they're shipping the second production run, so most (if not all) of the defects are fixed.
What will the new defects be?
I hope none. My speaker is rattling at anything above half volume. I didn't notice it until this weekend when I was watching zero-punctuation. I think that is the first time I've had the volume up past a quarter of the way. Calling them today.
I just got my second one today because the first had a screen separation issue and the second one was way worse, there would be a cracking sound when pressing down on the left side of the screen.
Third time lucky I hope
Sent from my Nexus 7 using xda app-developers app
cmg5461 said:
Google called me and I told them about my touch screen unresponsiveness.
Basically I talked to the guy about the defects they've seen, and they're aware of them all. He also said they're shipping the second production run, so most (if not all) of the defects are fixed.
What will the new defects be?
Click to expand...
Click to collapse
Well this is good news. I contacted Google via email on Friday to have my N7 replaced for screen separation and a bulge on the back cover also on the left side. If they are indeed shipping a new run with better quality control then I have high hopes for my replacement which should ship today. I plan to send the original back once I have the new one in hand.
CiDhed said:
I hope none. My speaker is rattling at anything above half volume. I didn't notice it until this weekend when I was watching zero-punctuation. I think that is the first time I've had the volume up past a quarter of the way. Calling them today.
Click to expand...
Click to collapse
Had the same problem so I called them last friday night and ordered a replacement unit. I am keeping the old one till my new unit arrives
Ive been waiting to replace my N7 until reports of a better batch. I have some screen lift but I don't want to go through multiple devices.
navodwickra said:
Had the same problem so I called them last friday night and ordered a replacement unit. I am keeping the old one till my new unit arrives
Click to expand...
Click to collapse
Same. Called Friday and awaiting second one. Delivery date on Wednesday. I had a C70 and curious to see if it's changed. Well fingers crossed for all of us that we get a nice defect free unit!
Just got off the phone with them. The rep I talked to mentioned that all the issues that they had with the first batch should be fixed also.
ETA on the new batch and what the SN starts with?
blahblahyoutoo said:
ETA on the new batch and what the SN starts with?
Click to expand...
Click to collapse
+1
any information?
Is there anyway to identify a second prodution? I have no had any issues with mine at all.. But I bought it from a local seller that got it in on friday 8/24 could mine be a second production? Or should I be looking out for these defects? Do they form overtime? I have been looking at this thing testing everything I could think of and things I found on here but found no issues so far..
Google Support has been saying that every known issue has been resolved since launch. They're not in the loop. They're just there to read the FAQ and inspire confidence however possible. I spoke with several reps when I was dealing with screen lift replacements, and every one of them told me that it only affected a small number of units, that the cause has been identified and resolved, and that I should go ahead and order another one.
If this really is a distinctly different run from the initial units, this is potentially good news. But in my experience Google has been classing all defective units as aberrations, or saying that there was a bad batch. When your rep said that you won't have the same problem with a unit from the new run, he was more or less implying that it would be bad for you to get one from the previous shipments. If only a minor percentage of units in the initial run were defective, then there would be no reason to boast about the quality of new units.
If you'd asked him to clarify why a unit from the previous run would be a significant risk, he would have rescinded that stuff about the new ones being better.
whoamanwtf said:
Is there anyway to identify a second prodution? I have no had any issues with mine at all.. But I bought it from a local seller that got it in on friday 8/24 could mine be a second production? Or should I be looking out for these defects? Do they form overtime? I have been looking at this thing testing everything I could think of and things I found on here but found no issues so far..
Click to expand...
Click to collapse
+1
The only issue I've got with mine is the unresponsive screen which seems to appear intermittently! A reboot sorts it out (haven't tried the apparent power on/off fix as it hasn't happened to me since I found that one out...) but if I know I've got a 1st Gen device I can put up with that until the new batches come through!
It certainly isn't any units made in the first part of this month. Still had the flicker with weak wifi.
Are retail stores exchanging the defective units or do I have to contact google for replacement?
Sent from my Nexus 7 using xda app-developers app
mattym320 said:
Are retail stores exchanging the defective units or do I have to contact google for replacement?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
+1 interested in this... Mine is from staples and the 2 week exchange with receipt has expired :-/
C8OK is the new production run!
Well I just received my Nexus today and the SSN is C8OK which appears to be the new production run. Still charging but noticed no visual defects, for example, screen lift and or creaking. So far so good! DD
Mine comes in tomorrow, fingers crossed
Sprint SGS2 EPIC 4G Touch rockin' The Blu Kuban while posting with RU's custom tapatalk theme... RUJELUS? Go TeaM VeNuM!!
Are we able to request an exchange with Google if it's been passed 15 days? Or would I need to go thru ASUS directly? I ordered mine thru the Play Store
pxlitup said:
Google Support has been saying that every known issue has been resolved since launch. They're not in the loop. They're just there to read the FAQ and inspire confidence however possible. I spoke with several reps when I was dealing with screen lift replacements, and every one of them told me that it only affected a small number of units, that the cause has been identified and resolved, and that I should go ahead and order another one.
If this really is a distinctly different run from the initial units, this is potentially good news. But in my experience Google has been classing all defective units as aberrations, or saying that there was a bad batch. When your rep said that you won't have the same problem with a unit from the new run, he was more or less implying that it would be bad for you to get one from the previous shipments. If only a minor percentage of units in the initial run were defective, then there would be no reason to boast about the quality of new units.
If you'd asked him to clarify why a unit from the previous run would be a significant risk, he would have rescinded that stuff about the new ones being better.
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Exactly what I was thinking. They have been saying that since last month, people need to quit taking what csr's say as gospel. However, there are good ones in every batch (I have a c70 that is great after four replacements, so don't give up)
Sent from my Nexus 7 using xda app-developers app
Just a thought... has it occurred to you all that you may just be taking part in The Nexus 7 Shuffle?
Getting the impression that those replacements received are all... well... used devices. And most are equally faulty.
I think the same faulty units are just circulating indefinately until the time comes that everyone just gives up and accepts that the whole lot of them are a heap of junk (by which point it's too late to get a refund)...
I'm being cynical, I know. Personally, returned my first faulty device for a refund. 1 month later, still no refund from Google.
Deckard79 said:
Just a thought... has it occurred to you all that you may just be taking part in The Nexus 7 Shuffle?
Getting the impression that those replacements received are all... well... used devices. And most are equally faulty.
I think the same faulty units are just circulating indefinately until the time comes that everyone just gives up and accepts that the whole lot of them are a heap of junk (by which point it's too late to get a refund)...
I'm being cynical, I know. Personally, returned my first faulty device for a refund. 1 month later, still no refund from Google.
Click to expand...
Click to collapse
I can tell you from today's experience that it is not the case. At least with Google it isn't. True I got a C70K model number for my replacement, but this one has none of the issues my first one did.
I'll break it down. When I requested a replacement I was sorta beating myself up over it. I thought "maybe I'm just over reacting and this is a hugely minor flaw to call Google over." I fully expected this one to have the same issues but less severe, thereby confirming my suspicion. I was wrong. This new one is actually making me realize the opposite was true. I had a worse N7 than I initially thought. There is no lip on the right side of the screen and no lift on the left. My other one's screen was incorrectly mounted on both sides compared to this flush unit. Plus my old one had a small bulge on the left side of the back cover by the 3 pins. This is not a shuffled unit. If anyone had this prior they would have been fools to return it.
I would be more willing to harbor the notion that a big box retail store might do what you are describing.
I don't think Google is sending out defective refurbished products for RMAs. From a few that mentioned their batch numbers, sounds like they are getting tablets from the latest batch (some are reporting C80K batch numbers now). So seems they are getting brand new units.
I did two RMAs in July. Unfortunately each unit I got was worse than the original. So I decided to stop and just live with what I have for a while. I may go ahead and try another RMA soon though.
my story goes as this...
6th of august i ordered a n7 16gb...
21th at 18:00 pm i finaly got it (the e-seller here in Greece said it was running low on stock tho on 6th availability was 100%!!)
21th at 18:05 i unboxed it and found out that there was a whole line of dead pixels on the screen!!
i went to the shop right away and i still wait for any feedback...have called them 3-4 times send 2 mails still waiting
on their web site the 16gb version status is "waiting new stock for 28th of august"
i took a photo of the serial etc i see " SSN:C60k bc****
c60k is the version or somethink?
I just got my first replacement and found it is a C70K batch. This one unlike the previous Nexus is flawless! The spongy issue on the left side is non existent and no bleed through on the screen like on the other model! Props to El Goog for being so quick.
hm seems that most or many of the pps saying that C60 is the "bad" version of nexuses...i guess i will have to wait and see if i will be able to get a c70 or c80 one...
My two 16 gb N7' s from c60 are fine.
Sent from my Nexus 7 using xda premium
This thought has occurred to me as well, particularly on the people that are sending 5 and 6 units back.
Thorgoth said:
hm seems that most or many of the pps saying that C60 is the "bad" version of nexuses...i guess i will have to wait and see if i will be able to get a c70 or c80 one...
Click to expand...
Click to collapse
My C60 is fine. Only issue is occasional I/O stuff, but that's a software problem, not hardware.
Sent from my Nexus 7 using Tapatalk 2
Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.
aznxk3vi17 said:
Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.
Click to expand...
Click to collapse
THX for letting us know man!
How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2
ogboot said:
How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2
Click to expand...
Click to collapse
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
Click to expand...
Click to collapse
That's good to know at least, thanks for the information.
It's not a nice situation, but at least they are taking ownership.
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
Click to expand...
Click to collapse
thanks for the heads up
RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
Click to expand...
Click to collapse
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
How are you even spotting pixels, a magnifying glass? Lol
RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
Click to expand...
Click to collapse
bozzykid said:
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
Click to expand...
Click to collapse
This is what they're doing, they give you a link to order a replacement where they place a hold charge on a card. They give you a pre-paid shipping label and tell me I'm free to ship the device back to them whenever and in the box it came in. So, I'll wait until I receive my replacement before shipping the defective device out.
hlaalu said:
How are you even spotting pixels, a magnifying glass? Lol
Click to expand...
Click to collapse
:cyclops: I have good eyes, lol. When I saw this thread I used a dead pixel locating app that simply shows solid colors on the screen. My dead pixel is located around the top right corner. The pixels are so small I can't really imagine how I'd ever notice a problem during any normal use.
You can unstick some pixels (not dead pixels) by re-energizing them through rapidly turning them on and off. There are apps on Google play that you can test and unstick (some) pixels, or you can return the phone.
Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Then get an advance swap. Use the existing one for however many weeks it takes, and then send your original back after the new one arrives.
Might help to unlock the bootloader now, so that when it's time for the swap you can take a nandroid backup and preserve your app data. Relock and flash to stock after backing up and before you send it back in.
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
aznxk3vi17 said:
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
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With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app
ricey1986 said:
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
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I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
sn0warmy said:
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
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Normally I would consider doing something like this, but given Google's track record, I have no confidence that stock levels will be restored anytime soon. As I said before, luckily I have my HTC One to fall back on, but I'll still hold onto my 5 for a week. I was reading the defects thread and it seems people are getting RMA devices faster than those who order normally despite what the Play page tells.
aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
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Click to collapse
With my Nexus 7 3G, it took over a week for the replacement to arrive and then I was out of town for two weeks before I could pick up the package as it missed delivery on the day of my flight out. By the time I sent it in, it was slightly beyond three weeks. I was never charged extra. I phoned Google to be sure, and they said that if they charge me and then end up receiving the device back after all, they will reverse the charge.
The bottom of my screen is more yellow than the top so I'm having Moto RMA it. I was just wondering if anyone else had a similar issue. If I wasn't so freak'n picky I'd probably ignore it, but I use landscape a lot and I see it most on the keyboard when in landscape.
Did you ever get your replacement? I have uneven color issues as well, though I'm not sure if its worth the trouble of trying to exchange it.
Irish1842 said:
Did you ever get your replacement? I have uneven color issues as well, though I'm not sure if its worth the trouble of trying to exchange it.
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Curious as well. I'm thinking of re-purchasing now because I think some of the RMA replacement stock was bad batches (at least that's my hope) and the newer ones will have the screen issues sorted.
GOOD LUCK!!! My screen died (just went blank) over a week ago and I still do not have a new device. Moto's RMA and customer service has been the worst ever! I have been told "its shipping tomorrow" for a week now and still no device. The last rep I spoke with said they just do not have replacement devices to ship. I would advise you to keep the yellow screen until Moto has enough stock to ship devices.
jm700wx said:
GOOD LUCK!!! My screen died (just went blank) over a week ago and I still do not have a new device. Moto's RMA and customer service has been the worst ever! I have been told "its shipping tomorrow" for a week now and still no device. The last rep I spoke with said they just do not have replacement devices to ship. I would advise you to keep the yellow screen until Moto has enough stock to ship devices.
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I don't currently have one, as I returned the 3rd one I had (1st - bad vibration motor, 2nd/3rd bad uneven color tinting). So I'd have to order anew :/ Guess I should just wait until next year when they've got more stock and fix the screen issues.
jkc120 said:
I don't currently have one, as I returned the 3rd one I had (1st - bad vibration motor, 2nd/3rd bad uneven color tinting). So I'd have to order anew :/ Guess I should just wait until next year when they've got more stock and fix the screen issues.
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It's crazy. This is the first of about 20 android devices I have had that I have not done anything to. I had not even unlocked the bootloader yet and the screen craps out. I understand that stuff like this happens but the whole customer service part has been just awful. I was offered a refund but Moto said that would take 4 weeks??? How do you launch a device and not hold back some stock for warranty issues is beyond me? Thankfully I have a M8 GPE to hold me over.
jm700wx said:
It's crazy. This is the first of about 20 android devices I have had that I have not done anything to. I had not even unlocked the bootloader yet and the screen craps out. I understand that stuff like this happens but the whole customer service part has been just awful. I was offered a refund but Moto said that would take 4 weeks??? How do you launch a device and not hold back some stock for warranty issues is beyond me? Thankfully I have a M8 GPE to hold me over.
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I think google definitely held back stock for RMAs, as I had no issues getting a 1st and 2nd RMA (for a total of 2 devices after my initial purchase). The problem is they were all manufactured on 10/21 or earlier and had issues so while they had stock to replace them, but were replacing with questionable quality I guess?
I just spoke with customer service last night for RMA. My screen basically looks like a gradient from top left to bottom right. It goes from yellow into pinkish, they basically stated that the devices they are sending out are not technically new or refurbished (at this point). I'm assuming customer returns or defects with packaging. They basically are sending me one, placing a $500 hold and then releasing the hold once they receive my defective unit.
venturizhou said:
I just spoke with customer service last night for RMA. My screen basically looks like a gradient from top left to bottom right. It goes from yellow into pinkish, they basically stated that the devices they are sending out are not technically new or refurbished (at this point). I'm assuming customer returns or defects with packaging. They basically are sending me one, placing a $500 hold and then releasing the hold once they receive my defective unit.
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Curious to see how you make out with this. I am still waiting for my RMA'd device since 12/8. Spoke with someone at Moto this morning and they are shipping it today. I have heard that before and I will believe it when I see it. Still no shipping email as of 3:20 eastern time..... Their customer service has been horrible. Hope you have better luck. Keep us posted.
I decided to give it another shot today and ordered a new 32GB CW, hoping I was just unlucky with the 2/3 MB I had that had the pink vs. yellow non-uniform tinting. I know there's no data that indicates the color has anything to do with it, but I'm a superstitious type and hope ordering the white winds up with me getting a good screen haha
jkc120 said:
I decided to give it another shot today and ordered a new 32GB CW, hoping I was just unlucky with the 2/3 MB I had that had the pink vs. yellow non-uniform tinting. I know there's no data that indicates the color has anything to do with it, but I'm a superstitious type and hope ordering the white winds up with me getting a good screen haha
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Where did you order from? At this point I would have been better off ordering another and getting a refund on my first one...
jm700wx said:
Where did you order from? At this point I would have been better off ordering another and getting a refund on my first one...
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GPS. I already refunded my MB purchase and that and the two (attempted) RMAs show as cancelled on Google Wallet.
FYI, the replacements I got had "earlyish" manufacturing dates, so if the bad screens are a function of the date manufactured, RMA'ing now for this may not be a good idea (at least in my experience for the MB one, no idea about CW).
jkc120 said:
GPS. I already refunded my MB purchase and that and the two (attempted) RMAs show as cancelled on Google Wallet.
FYI, the replacements I got had "earlyish" manufacturing dates, so if the bad screens are a function of the date manufactured, RMA'ing now for this may not be a good idea (at least in my experience for the MB one, no idea about CW).
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I will keep you posted if I ever actually get a device. My original one was white. The screen was fine until it stopped working.
jm700wx said:
I will keep you posted if I ever actually get a device. My original one was white. The screen was fine until it stopped working.
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I guess that's one advantage to GPS. My 1st and 2nd RMA were shipped immediately, in one case the same day and I had the replacement the next day.
Well they sent me an ATT phone instead of t-mobile.. BUT the att doesnt have the issue. I'm hoping the correct device I get tomorrow will also be good.
Well my card was charged for $557 so I assume that they will be prompt in sending one out. It's not that big of a deal if it doesn't come in a hurry as long as one gets here without defects. I don't have to send in the defective one until my replacement gets here anyway.
I also have the uneven tint issue. I have been debating about a replacement. Not sure what to do.
tatoniss said:
I also have the uneven tint issue. I have been debating about a replacement. Not sure what to do.
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Well it depends on how much it bothers you. After spending $700 on a phone I do plan on getting a phone with a non defective screen. It's getting really annoying watching the colors go from warm to cool as I read from left to right.
venturizhou said:
Well it depends on how much it bothers you. After spending $700 on a phone I do plan on getting a phone with a non defective screen. It's getting really annoying watching the colors go from warm to cool as I read from left to right.
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Agreed. I plan on keeping my phone for 2-3 years, so I need to make sure I'm completely happy with it. I just called Google to ask about having mine replaced. They said they're sending out a brand new unit, so we'll see how that one looks. I'll report back when I have it in hand.
My replacement came today. Its looks great. While my last phone had a little pink when at lowest brightness. This one has NONE.