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Chromecast will not connect to my TELUS ROUTER

Chromecast wont connect to my telus router (Actiontec V1000H). I can't see any option to enable/disable AP Isolation. Is there any solution for this?
fixed:laugh:

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mydrl said:
Chromecast wont connect to my telus router (Actiontec V1000H). I can't see any option to enable/disable AP Isolation. Is there any solution for this?
fixed:laugh:
Click to expand...
Click to collapse
How?

try changing the wifi channel the router uses

mydrl said:
Chromecast wont connect to my telus router (Actiontec V1000H). I can't see any option to enable/disable AP Isolation. Is there any solution for this?
fixed:laugh:
Click to expand...
Click to collapse
How did you fix this?

MadBob said:
try changing the wifi channel the router uses
Click to expand...
Click to collapse
Good advice.
Remember that the WiFi bands (channels) are not exactly the same between countries. So if you're in a non-US country and your router happens to choose a channel that is not available in the US, Chromecast may not detect your wireless AP.

But Telus is Canadian, and Canada has the same WiFi channels as the U.S. (Canada and the U.S. necessarily share identical radio spectrum allocation).

DJames1 said:
But Telus is Canadian, and Canada has the same WiFi channels as the U.S. (Canada and the U.S. necessarily share identical radio spectrum allocation).
Click to expand...
Click to collapse
Didn't know that. Thanks! Still applies to other countries though. I think Channel 13 is one of the channels that applies to Europe but not US. I should put it in the FAQ...
EDIT: Seems there's far less exclusion than I thought... but added a note in the FAQ just in case.
http://en.wikipedia.org/wiki/List_of_WLAN_channels

So I can get through the setup phase up until the Chromecast tries to connect to my wifi network. I get a message saying it couldn't connect, and when I click the link in the message it brings me to a page that mentions AP filtering, UPNP enabling and .NET 3.5. I checked and UPNP is enabled, and I can't find an option for AP filtering (I have the Actiontech V1000h). I am using a Macbook pro.

Kipp34 said:
So I can get through the setup phase up until the Chromecast tries to connect to my wifi network. I get a message saying it couldn't connect, and when I click the link in the message it brings me to a page that mentions AP filtering, UPNP enabling and .NET 3.5. I checked and UPNP is enabled, and I can't find an option for AP filtering (I have the Actiontech V1000h). I am using a Macbook pro.
Click to expand...
Click to collapse
In some cases you have to go through a couple of times. I just reset my Chromecast to test a few things and had to go through the setup twice before it connected to my WiFi.

Chromecast in Canada, on Telus
A friend lent me his chromecast. He uses an iphone and Shaw cable. I use a Nexus 4, and have Telus as my internet provider.
It was a bear trying to get chromecast to work. Tried 5 separate days. Got it to work and i could watch netflix/youtube on it about 3 times and played with it for a couple of hours each. That's the success.
The fail is that I had to trouble shoot more then 4+ hours to get it to work those 3 times. Reboot the chromecast. Reboot the router. Reboot my Nexus 4. Try my wife's Nexus 4. Try the Nexus 7 tablet. It was a horrible experience. I got the AP recommendation like the earlier post in this thread. I tried that. Tried calling telus and signed into my router to check that those settings were correct. As far as I understand it's a gateway 11n wireless router.
So my conclusion is change my internet provider to Shaw unless someone has a smart solution to this problem. The router says it's a 50ghz signal? So it isn't the 2.4vs 5.0 ghz signal problem that I've googled and read about.
Please provide some brains to my situation. I've used all of mine up.
bhiga said:
In some cases you have to go through a couple of times. I just reset my Chromecast to test a few things and had to go through the setup twice before it connected to my WiFi.
Click to expand...
Click to collapse

Still not fixed.
So I took the plunge and bought one. Maybe it'd be different than my friends. Looks like this is a me problem. The chromecast still doesn't work. I thought it might be the tv that it's plugged into? Maybe shielding the chromecast from the wifi? I don't know. Will trouble shoot with a different tv or a long hdmi cable that will get the chromecast out from behind the tv. Maybe that'll help.

johnson2423 said:
So I took the plunge and bought one. Maybe it'd be different than my friends. Looks like this is a me problem. The chromecast still doesn't work. I thought it might be the tv that it's plugged into? Maybe shielding the chromecast from the wifi? I don't know. Will trouble shoot with a different tv or a long hdmi cable that will get the chromecast out from behind the tv. Maybe that'll help.
Click to expand...
Click to collapse
TVs are great at blocking/scrambling radio signals.
Use the included HDMI extender. If that doesn't help (enough), get an HDMI extension and move Chromecast away from the TV. One of mine is on a 10-foot HDMI extension. The other is connected upstream of a another device that connects to my TV, so both of my Chromecasts are at least a foot away from its associated TV.

johnson2423 said:
So I took the plunge and bought one. Maybe it'd be different than my friends. Looks like this is a me problem. The chromecast still doesn't work. I thought it might be the tv that it's plugged into? Maybe shielding the chromecast from the wifi? I don't know. Will trouble shoot with a different tv or a long hdmi cable that will get the chromecast out from behind the tv. Maybe that'll help.
Click to expand...
Click to collapse
It could be a few things not related to the router directly but related in how the Router connects to your ISP.
So a couple of questions...
What kind of service is your ISP? (DSL, CABLE, OTHER)
What Public IP does your router report? (Usually found on the status page that shows connection data) If it starts off 192.168 then your Modem is doing a double nat translation and you need to call your ISP and tell them you want the Modem to be put into gateway mode and just pass a public IP to your router.
Does the CCast actually connect to the Router but not work or will it not connect at all period? If it doesn't connect at all it is possible you need to change the Security method used to WPA or WEP. To test shut off security alltogether and try to connect the CCast. If there is currently NO security try putting WPA on and trying again (but it should work on an open AP)

fixed...
Asphyx said:
It could be a few things not related to the router directly but related in how the Router connects to your ISP.
So a couple of questions...
What kind of service is your ISP? (DSL, CABLE, OTHER)
What Public IP does your router report? (Usually found on the status page that shows connection data) If it starts off 192.168 then your Modem is doing a double nat translation and you need to call your ISP and tell them you want the Modem to be put into gateway mode and just pass a public IP to your router.
Does the CCast actually connect to the Router but not work or will it not connect at all period? If it doesn't connect at all it is possible you need to change the Security method used to WPA or WEP. To test shut off security alltogether and try to connect the CCast. If there is currently NO security try putting WPA on and trying again (but it should work on an open AP)
Click to expand...
Click to collapse
Service is Telus DSL.
Solution: I changed the security settings. It still tries to stop the CCast from talking to my phone once in a while, but I just log into my router and log into the firewall settings. The firewall settings are "high, medium, low, NAT". It started working once I started turning it off of NAT and onto Medium or High.
I don't know why this is the solution, but it is a solution. I suspect that either Telus will fix the prolbem for everyone else or this thread will become popular. Now CCast is coming to Canada. So either Telus fixes it or there'll be a lot of searching leading to this post.
As a reminder, a friend of mine on telus never toughed his firewall settings and never had a problem with using his CCast. Go figure.

johnson2423 said:
Service is Telus DSL.
Solution: I changed the security settings. It still tries to stop the CCast from talking to my phone once in a while, but I just log into my router and log into the firewall settings. The firewall settings are "high, medium, low, NAT". It started working once I started turning it off of NAT and onto Medium or High.
I don't know why this is the solution, but it is a solution. I suspect that either Telus will fix the prolbem for everyone else or this thread will become popular. Now CCast is coming to Canada. So either Telus fixes it or there'll be a lot of searching leading to this post.
As a reminder, a friend of mine on telus never toughed his firewall settings and never had a problem with using his CCast. Go figure.
Click to expand...
Click to collapse
Well if the Telus was set to NAT perhaps Double Nat Translation was the issue.
DO you have another router connected to your modem or is this one of those all in one Hybrids supplied by the ISP?

Asphyx said:
Well if the Telus was set to NAT perhaps Double Nat Translation was the issue.
DO you have another router connected to your modem or is this one of those all in one Hybrids supplied by the ISP?
Click to expand...
Click to collapse
I have a friend that is struggling with this as well. While setting up the WiFi connection between the chromecast and the router (the Actiontec V1000H - which is a modem/router combo if that helps). The chromecast will see the WiFi, but it seems to time out while trying to connect to the router.
I did find a comment on a blog somewhere (sorry, I forget where) that suggests unchecking the "IGMP snooping enabled" option in the router (Advanced Settings>IGMP Setting). Once this was done, the chromecast connected to the WiFi without any issues and we were able to stream it without any issues.
However after going out for dinner we had major issues trying to connect to the WiFi on our phones and his laptop (laptop would try to connect to the WiFi but continually fail). It seems like this is a temporary fix at best.
The only permanent solution I can think of at the moment is to go buy a new router that is listed as having no issues on the chromecast compatibility list... Which kind of defeats the whole purpose of having the chromecast as an economic way to stream content to your big screen.

Buy a better router

I don't see why IGMP should have any affect on being able to login and connect.
I Can see it being a problem with streaming but not connection.
IS this an ISP provided Modem/Router? How many devices are connecting wirelessly?
Check settings for IGMP Proxy, Try changing that setting whatever it is but it should probably be disabled (Still don't think this would affect connection but it's worth checking)
Check if UPnP Is enabled (again not really connection related but it does need to be enabled for CCast)
I personally prefer to use a two device setup with separate Modem (in Bridge Mode) and Router....This way the Modem protects the router from the outside world and even if the Modem goes bad the Network still functions properly.
And I pretty much stay away from anything that isn't a Linksys or Netgear product as far as Routers are concerned.
There are a bunch of Actiontec models that are listed as incompatible with CCast on the google site so it's obvious that something about their firmware is not CCast friendly.
So the the previous poster may actually have made a good suggestion in the long run! LOL

I'm using the telus actiontech router with chromcast with no issues....
its a pretty crappy router though and it seems telus disabled the ability for bridge mode in the latest firmware... has anyone found a solution to this so i can buy a better router?
Sent from my Nexus 7 using Tapatalk

nolook said:
I'm using the telus actiontech router with chromcast with no issues....
its a pretty crappy router though and it seems telus disabled the ability for bridge mode in the latest firmware... has anyone found a solution to this so i can buy a better router?
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
As long as double NAT doesn't cause you problems, you can
Assign the new router's WAN port to an address in the ISP router's LAN range
Set the new router's gateway to the ISP router's LAN address
Connect the two routers LAN port to LAN port
Have all your wired and wireless clients connect to the new router.

802.1x

Why Google you no like college students?

Hmmm this probably raises a good point, it's a bit hard to implement something like 802.1x though on a streamer device (where authentication is required per login of network prior to you having the ability to control the device).
I don't see this coming for awhile to be honest unless someone manages to hack it in - I just can't see Google releasing the ability to cache 802.1x network credential sets unfortunately due to the security implications.

Friend of mine had to buy his own router to plug in to the colleges ethernet ports in the dorm. Solved a variety of issues they were having.
Sent from my Nexus 5 using Tapatalk

fchowd0696 said:
Why Google you no like college students?
Click to expand...
Click to collapse
Beyond the lack of keyboard/interface, large networks in general fear multicast and UPnP because they have potential to easily clog the network.
Also remember that Chromecast in its current state has little security - it's designed for use within a trusted environment.
You probably don't want to be in the middle of Twilight with your girlfriend and suddenly your Chromecast switches over to SpongeBob SquarePants because someone else in the dorm decided BobsChromecast obviously wants to show SpongeBob...
Having your own router and local network will isolate your Chromecast to just your little piece of the campus network, though double-NAT might be an issue, and you should check with campus policy on use of personal WiFi router/AP hardware.

I've got a similar problem. I use a studentnet, were I can either plug in directly into the wall and log in once every day or setup a router with a PPTP-connection to automatically log into the student-network. I've got the latter set up and it works like a charm.
Thankfully I had a rootable CC so I could set it to use my ISP's DNS but I would love if it if I were able to use a different DNS (aka Unlocator/Unblock) to enjoy the US-version of Netflix, but every time I change the DNS-servers my internetconnection dies.
Is there any way to actually do fix my problem? I know this is more of a network-question than a CC-one, but CC is included in the problem
I use a Netgear WNR3500LV2 as my router.
Sent from my LG-D802 using Tapatalk

ninepoint said:
I've got a similar problem. I use a studentnet, were I can either plug in directly into the wall and log in once every day or setup a router with a PPTP-connection to automatically log into the student-network. I've got the latter set up and it works like a charm.
Thankfully I had a rootable CC so I could set it to use my ISP's DNS but I would love if it if I were able to use a different DNS (aka Unlocator/Unblock) to enjoy the US-version of Netflix, but every time I change the DNS-servers my internetconnection dies.
Is there any way to actually do fix my problem? I know this is more of a network-question than a CC-one, but CC is included in the problem
I use a Netgear WNR3500LV2 as my router.
Click to expand...
Click to collapse
First question is whether you can use a different DNS at all (or whether your ISP is blocking somehow).
Try doing a DNS lookup from another server on your phone/tablet via Ping & DNS or another app that lets you do that.
If that's successful, then it might work - go to the Eureka-ROM web panel at http://Chromecast_IP_addresss/ and turn off DHCP-supplied DNS, Apply, then select another DNS.
You will also need to force your phone/tablet to use the same DNS - otherwise your phone/tablet may be making requests from Mars, while Chromecast tries to retrieve stuff from Venus.

Consistent error on Netflix with Chromecast

Everytime I try to stream a movie to my Chromecast with Netflix, after a few seconds of watching I get this error ""we're having trouble playing this title right now. Please try again later or select a different title." I will typically get this error 5+ times after restarting over and over before finally being able to watch the movie/show uninterrupted. This happens with every video, and with any device I use to stream to the chromecast (Samsung S4, iPhone 5S, Dell laptop computer, ASUS TF700).
I've tried the following to remedy it:
1. Sign out all devices on Netflix
2. Factory reset the chromecast
3. Uninstall and reinstall the Netflix app on my Samsung S4
4. Updating to the newest version of Netflix app on my Samsung S4
Is anyone else having an issue, or has been able to fix it with steps in addition to what I've tried myself?
Thanks so much!

nsharma2 said:
Everytime I try to stream a movie to my Chromecast with Netflix, after a few seconds of watching I get this error ""we're having trouble playing this title right now. Please try again later or select a different title." I will typically get this error 5+ times after restarting over and over before finally being able to watch the movie/show uninterrupted. This happens with every video, and with any device I use to stream to the chromecast (Samsung S4, iPhone 5S, Dell laptop computer, ASUS TF700).
Click to expand...
Click to collapse
Are you having trouble with any other services like YouTube?
It might be something as simple as Chromecast having a marginal WiFi connection and not getting consistent streaming throughput. Try the HDMI extender.

bhiga said:
Are you having trouble with any other services like YouTube?
It might be something as simple as Chromecast having a marginal WiFi connection and not getting consistent streaming throughput. Try the HDMI extender.
Click to expand...
Click to collapse
I haven't had any issues with any other service: youtube, casting tabs from chrome, avia. It's only netflix which gives the issue. I don't have the HDMI extender on, so I can see if I can find it. It's worth a shot.
I also wonder if a defective chromecast could be the cause?

nsharma2 said:
I haven't had any issues with any other service: youtube, casting tabs from chrome, avia. It's only netflix which gives the issue. I don't have the HDMI extender on, so I can see if I can find it. It's worth a shot.
I also wonder if a defective chromecast could be the cause?
Click to expand...
Click to collapse
Given that your other services are working okay it's highly unlikely that a defective Chromecast is to blame. A defective Chromecast would show other problems, especially in other applications that use significant bandwidth, like Avia can.
You aren't using an alternate DNS, are you?

bhiga said:
Given that your other services are working okay it's highly unlikely that a defective Chromecast is to blame. A defective Chromecast would show other problems, especially in other applications that use significant bandwidth, like Avia can.
You aren't using an alternate DNS, are you?
Click to expand...
Click to collapse
Not that I know of. I live in California so I haven't had a need to mess with any advanced settings to get things to work.

nsharma2 said:
Not that I know of. I live in California so I haven't had a need to mess with any advanced settings to get things to work.
Click to expand...
Click to collapse
Okay that eliminates one possibility.
If you play it on your device (not casting to Chromecast), do you get the same problem?

bhiga said:
Okay that eliminates one possibility.
If you play it on your device (not casting to Chromecast), do you get the same problem?
Click to expand...
Click to collapse
Works fine on all other devices. Only gives the issue when I push the stream to the Chromecast.

nsharma2 said:
Works fine on all other devices. Only gives the issue when I push the stream to the Chromecast.
Click to expand...
Click to collapse
Just for fun, can you shut down (or turn off WiFi) on all devices that can talk to Chromecast, then try with just one Chromecast-controlling device?
Beyond that I'm stumped.

bhiga said:
Just for fun, can you shut down (or turn off WiFi) on all devices that can talk to Chromecast, then try with just one Chromecast-controlling device?
Beyond that I'm stumped.
Click to expand...
Click to collapse
I can try that when I get home today, but I'm pretty sure that won't do anything. The only other device I use to typically cast is my laptop, which is usually off in the evenings when I'm trying to watch.
Maybe its an issue with my cisco router.

nsharma2 said:
I can try that when I get home today, but I'm pretty sure that won't do anything. The only other device I use to typically cast is my laptop, which is usually off in the evenings when I'm trying to watch.
Maybe its an issue with my cisco router.
Click to expand...
Click to collapse
Me too, just trying to cover all bases.
How "smart" is your router? If it's smart (or thinks it is) it might be denying the initial Chromecast traffic for some reason (looks like someone hogging 2.4 GHz bandwidth?). Possible checks - QoS, STP/loop detection, storm detection, IGMP-related features, parental control, bandwidth throttling.

bhiga said:
Me too, just trying to cover all bases.
How "smart" is your router? If it's smart (or thinks it is) it might be denying the initial Chromecast traffic for some reason (looks like someone hogging 2.4 GHz bandwidth?). Possible checks - QoS, STP/loop detection, storm detection, IGMP-related features, parental control, bandwidth throttling.
Click to expand...
Click to collapse
While I consider myself fairly technically savy, about everything you mentioned in "possible checks" is well beyond my expertise. I have the most basic of cisco routers since I was being fairly cheap. Bought it for $50 a few months ago. No idea how smart it is, but for $50 I can't imagine it is. Can you point me to some specific checks I can run to narrow down the issue?

nsharma2 said:
While I consider myself fairly technically savy, about everything you mentioned in "possible checks" is well beyond my expertise. I have the most basic of cisco routers since I was being fairly cheap. Bought it for $50 a few months ago. No idea how smart it is, but for $50 I can't imagine it is. Can you point me to some specific checks I can run to narrow down the issue?
Click to expand...
Click to collapse
I should try running it at my friend's place with a different router to see if the router is really a problem.

nsharma2 said:
I should try running it at my friend's place with a different router to see if the router is really a problem.
Click to expand...
Click to collapse
That's a great test to try if you can. Also, if you tell me the model number of your router I can probably check online to see if there are any obvious "problem" settings.

bhiga said:
That's a great test to try if you can. Also, if you tell me the model number of your router I can probably check online to see if there are any obvious "problem" settings.
Click to expand...
Click to collapse
I think I have this one:
Linksys - Wireless-N Router with 4-Port Ethernet Switch
Model: E1200-NP SKU: 6571476
I can definitely check when I get home to make sure.

nsharma2 said:
I think I have this one:
Linksys - Wireless-N Router with 4-Port Ethernet Switch
Model: E1200-NP SKU: 6571476
I can definitely check when I get home to make sure.
Click to expand...
Click to collapse
If your router is like the E2400, it may allow using the same SSID name on 5GHz and 2.4GHz APs.
While I don't necessarily think that's your issue, it is good practice to have different names for the two AP bands.
You may want to try disabling WMM, based on what some folks reported as a fault in the Cisco WMM or conflict with Xfinity.
WMM is enabled by default, according to page 33 of the E-series manual.
If disabling WMM solves things, you could try enabling WMM and enable No Acknowledgement (this is disabled by default).
Just as a side note, the cheaper routers that have Fast Ethernet ports (such as the E1200) usually have little hope of achieving advertised 802.11n throughput, though most people don't have 150 Mbps Internet connections to begin with.

bhiga said:
If your router is like the E2400, it may allow using the same SSID name on 5GHz and 2.4GHz APs.
While I don't necessarily think that's your issue, it is good practice to have different names for the two AP bands.
You may want to try disabling WMM, based on what some folks reported as a fault in the Cisco WMM or conflict with Xfinity.
WMM is enabled by default, according to page 33 of the E-series manual.
If disabling WMM solves things, you could try enabling WMM and enable No Acknowledgement (this is disabled by default).
Just as a side note, the cheaper routers that have Fast Ethernet ports (such as the E1200) usually have little hope of achieving advertised 802.11n throughput, though most people don't have 150 Mbps Internet connections to begin with.
Click to expand...
Click to collapse
I will give this a shot tonight. Fingers crossed! Thanks so much for your help, I very much appreciate it.

OTA build 15250 is rolling out starting today that address's some Netflix issues.

bhiga said:
If your router is like the E2400, it may allow using the same SSID name on 5GHz and 2.4GHz APs.
While I don't necessarily think that's your issue, it is good practice to have different names for the two AP bands.
You may want to try disabling WMM, based on what some folks reported as a fault in the Cisco WMM or conflict with Xfinity.
WMM is enabled by default, according to page 33 of the E-series manual.
If disabling WMM solves things, you could try enabling WMM and enable No Acknowledgement (this is disabled by default).
Just as a side note, the cheaper routers that have Fast Ethernet ports (such as the E1200) usually have little hope of achieving advertised 802.11n throughput, though most people don't have 150 Mbps Internet connections to begin with.
Click to expand...
Click to collapse
UPDATE: I disabled WMM and did not have the problem after that. Watched a few videos without seeing the error once. That being said, I then re-enabled the option and the error did not reappear, so I'm unsure whether or not this was the fix. I don't think the new build was downloaded on my chromecast yet, so that wasn't the fix. In either case, I'm happy the problem is gone (for now). Will come back to update if I learn anything else.

nsharma2 said:
UPDATE: I disabled WMM and did not have the problem after that. Watched a few videos without seeing the error once. That being said, I then re-enabled the option and the error did not reappear, so I'm unsure whether or not this was the fix. I don't think the new build was downloaded on my chromecast yet, so that wasn't the fix. In either case, I'm happy the problem is gone (for now). Will come back to update if I learn anything else.
Click to expand...
Click to collapse
Cool. Might be a weird thing like something is "floating" (like an uninitialized variable) so toggling the option fixes it by setting it to a good state.

Chromecast not seen on network since 16664 update

Since my Chromecast updated to 16664 (official) last week, I have had a bear of a time having any device see the Chromecast. Prior to the upgrade, I didn't have any issues with connectivity. Now the only way I can get the device to work is to do a reset to defaults and go through the setup procedure. The CC will generally work until the next power-up, then the same thing.
When this happens, the ChromeCast's home screen indicates it's connected to my WiFi network, however no Chromecast enabled program, including the Chromecast app on my phone, sees the device.
There have been no changes to my wireless network settings since it worked last. Given that I've not seen anyone else post about this, I must be the only one seeing the problem. Anyone?

I've seen some similar reports over at Plex but not here...
I myself am on 16664 and have no issues seeing my device.
try a Factory reset and see if reconnecting helps at all.

I've had a similar experience. My Galaxy SII and Galaxy tab 3 can see my Chromecast, but when I run the Chromecast app from my Kindle Fire HD, I get the message "No Chromecasts found on <network>". If I do a factory reset on the Chromecast, then the KFHD will find it, but once it's setup, I won't find it again. For me, the solution was to unplug my TiVo Premiere and TiVo Roamio from my network. Then the KFHD can find and cast to the Chromecast. But if either TiVo is connected to my network, the KFHD can't find the Chromecast. It's weird that this only affects the KFHD and not my other android devices.

SFDave said:
I've had a similar experience. My Galaxy SII and Galaxy tab 3 can see my Chromecast, but when I run the Chromecast app from my Kindle Fire HD, I get the message "No Chromecasts found on <network>". If I do a factory reset on the Chromecast, then the KFHD will find it, but once it's setup, I won't find it again. For me, the solution was to unplug my TiVo Premiere and TiVo Roamio from my network. Then the KFHD can find and cast to the Chromecast. But if either TiVo is connected to my network, the KFHD can't find the Chromecast. It's weird that this only affects the KFHD and not my other android devices.
Click to expand...
Click to collapse
TiVos use mDNS advertising for their services.
Recent Chromecast firmware also seems to be using mDNS as well.
Try running Bonjour Browser and see if Chromecast is visible before/after reset or reboot.

Not sure if related but it may help.
My router has 2 channels, 2.4ghz and 5ghz, the chromecast is connected to the 2.4ghz of course, the issue is when another device is also using the 2.4ghz it wont see the chromecast for some strange reason, the second I connect that device to the 5ghz network it will see it and everything will work flawlessly.

kishke said:
Not sure if related but it may help.
My router has 2 channels, 2.4ghz and 5ghz, the chromecast is connected to the 2.4ghz of course, the issue is when another device is also using the 2.4ghz it wont see the chromecast for some strange reason, the second I connect that device to the 5ghz network it will see it and everything will work flawlessly.
Click to expand...
Click to collapse
If your router has a WMM option, try toggling it - on some routers WMM implementation is broken and makes things worse when it tries to kick in and make your media streaming better.
Also, if you're streaming local content from another wireless device you may be exceeding the available bandwidth on the band - see WiFi Bandwidth and Router Considerations for diagrams on how the bandwidth usage can multiply depending on how content is being accessed.

bhiga said:
If your router has a WMM option, try toggling it - on some routers WMM implementation is broken and makes things worse when it tries to kick in and make your media streaming better.
Also, if you're streaming local content from another wireless device you may be exceeding the available bandwidth on the band - see WiFi Bandwidth and Router Considerations for diagrams on how the bandwidth usage can multiply depending on how content is being accessed.
Click to expand...
Click to collapse
Streaming is fine (using plex with pc as dlna) it's just a weird issue that used to happen, haven't noticed it in a while because our phones always connects to the 5ghz network. WMM is on so if it happens again I'll try playing it.
Also I doubt I'm even getting close to the wireless bandwidth cap.
Thanks for your reply tho!

kishke said:
Streaming is fine (using plex with pc as dlna) it's just a weird issue that used to happen, haven't noticed it in a while because our phones always connects to the 5ghz network. WMM is on so if it happens again I'll try playing it.
Also I doubt I'm even getting close to the wireless bandwidth cap.
Click to expand...
Click to collapse
Weird... Might also be a more general network thing like a rogue device with a static IP causing a collision that Chromecast doesn't gracefully recover from, or a multi-interfaced device causing some kind of loop
But yeah, since you have 5 GHz, best to use that and keep your 2.4 GHz usage to a minimum to maximize available bandwidth for Chromecast..

Let me try a few of the suggestions here. I've not had any luck using 2.4 or 5GHz bands on my network...behavior is the same. Also, my router is an ASUS router with Merlin firmware. There is a new thread I've only glanced over, but I'll try some of the things there as well:
http://forum.xda-developers.com/showthread.php?t=2599515
I had to do the factory reset trick again last night so we could watch video on the Chromecast...it obviously hasn't gotten annoying to the point where I'm stopping all other activity until I get it fixed, though. Strange this only started happening after the Chromecast update, but I can no longer remember the sequence of events that go me here (chromecast update, router update, wireless AP added for better wireless coverage, etc).

I've seen similar behavior when there are just too many devices connected to the WiFi at once.
My router maxes out at around 9-10 devices...
Doesn't matter which band they are on either.
But to be sure it isn't an IP conflict I suggest setting DHCP reservations for all your regularly connecting devices to ensure they never get a different IP (especially important to do for servers like Plex) and remove that possibility from the equation.
Just to Add I believe the new 802.11AC Standards solve this problem, But you will need to buy a new router to get it.

Using a bonjour browser, I can see the entry for the Chromecast :
_googlecast._tcp.local.
Bedroom.local.:8009
/192.168.254.193
st = 0
ve = 02
md = Chromecast
ic = /setup/icon.png
id = [a very long number]
fn = Bedroom
ca = 5
Click to expand...
Click to collapse
I'm running the browser that sees that from a Samsung tablet, which is also running the Chromecast setup app that says it can't find the Chromecast.
EDIT: I've tried the factory default recovery method a number of times now. I see the bonjour record go away, then come back after the setup app says I'm ready to cast. All apps can see the Chromecast at that time, then after 3 to 5 minutes, they no longer see the Chromecast. I don't see any difference in the bonjour record when it working from when it's not working.

troycarpenter said:
Using a bonjour browser, I can see the entry for the Chromecast :
I'm running the browser that sees that from a Samsung tablet, which is also running the Chromecast setup app that says it can't find the Chromecast.
Click to expand...
Click to collapse
Just a longshot....But do you have any security software that could be blocking some Apps from communicating with the Network?
It sounds an awful lot like what happens when an AntiVirus Application Monitor has denied access.

Hmm, No, I don't think so.
But I found something interesting. My laptop CAN see the Chromecast, and I can cast Chrome tabs just fine. So far it's only the Android devices that can't see the Chromecast (and at the same time the laptop can). I'm looking for my iPad (I don't use it enough to keep track of it as close as I should) to see if it sees the Chromecast or not.

troycarpenter said:
Hmm, No, I don't think so.
But I found something interesting. My laptop CAN see the Chromecast, and I can cast Chrome tabs just fine. So far it's only the Android devices that can't see the Chromecast (and at the same time the laptop can).
Click to expand...
Click to collapse
That's really odd. Your network has only the ASUS router for wireless, no repeaters or extenders?
-= this post enhanced with bonus mobile typos =-

bhiga said:
That's really odd. Your network has only the ASUS router for wireless, no repeaters or extenders?
-= this post enhanced with bonus mobile typos =-
Click to expand...
Click to collapse
I do have an extender (not a wireless repeater) in place, but it didn't make any difference before the latest Chromecast update. My next step is to try removing the extender, but I don't know if the Chromecast will see the signal coming from the other side of the house (the reason the extender was put in to begin with).

troycarpenter said:
I do have an extender (not a wireless repeater) in place, but it didn't make any difference before the latest Chromecast update. My next step is to try removing the extender, but I don't know if the Chromecast will see the signal coming from the other side of the house (the reason the extender was put in to begin with).
Click to expand...
Click to collapse
It's quite possible that the update changed something about the WiFi connection that your network simply does not like. People have noted similar "introduced issues" with HDMI before. Definitely submit a report with them if you haven't already, and request that updates NOT be forced to avoid issues like this. Being able to dismiss, postpone or even roll back an update would prevent this type of thing.
If it's not the build, I'm not sure what else it might be, unless your router has somehow quarantined your other Android devices on another band or SSID somehow.

bhiga said:
It's quite possible that the update changed something about the WiFi connection that your network simply does not like. People have noted similar "introduced issues" with HDMI before. Definitely submit a report with them if you haven't already, and request that updates NOT be forced to avoid issues like this. Being able to dismiss, postpone or even roll back an update would prevent this type of thing.
If it's not the build, I'm not sure what else it might be, unless your router has somehow quarantined your other Android devices on another band or SSID somehow.
Click to expand...
Click to collapse
Looks like I switched off TKIP and just went AES on that network at some time. I went back and turned on AES+TKIP and now the Chromecast shows up on my mobile devices again. I'll keep an eye out in case that theory doesn't hold out.

Unable to cast netflix

I used to use the netflix on daily basis until about three weeks ago I started to get the following message after a long time displaying the netflix splash screen on my TV: "Humm... It seems we're unable to connect". And then the netflix closes after 10 seconds. Every other chromecast official app works good, but Netflix. I also noted that if I restore the chromecast and launch netflix, everything will work. But if I cast other app, as YouTube for instance, and then return to netflix, I'll get the problem again, requiring another restore.
My chromecast software version is 16664.
Is anyone experiencing the something like that?
Sent from my HTC One_M8 using XDA Free mobile app

luizm.jr said:
I used to use the netflix on daily basis until about three weeks ago I started to get the following message after a long time displaying the netflix splash screen on my TV: "Humm... It seems we're unable to connect". And then the netflix closes after 10 seconds. Every other chromecast official app works good, but Netflix. I also noted that if I restore the chromecast and launch netflix, everything will work. But if I cast other app, as YouTube for instance, and then return to netflix, I'll get the problem again, requiring another restore.
My chromecast software version is 16664.
Is anyone experiencing the something like that?
Click to expand...
Click to collapse
Just to confirm, you're not using any DNS relocation/redirection (Unlocator, Unotelly, etc), right?
I just used Netflix the other day, and I'm still on 16664.
It's weird that everything else works except for Netflix, and also weird that factory reset makes it work. Could be a bug or perhaps something with WiFi connectivity. You don't have a WiFi repeater or multiple APs using the same SSID do you?

bhiga said:
Just to confirm, you're not using any DNS relocation/redirection (Unlocator, Unotelly, etc), right?
I just used Netflix the other day, and I'm still on 16664.
It's weird that everything else works except for Netflix, and also weird that factory reset makes it work. Could be a bug or perhaps something with WiFi connectivity. You don't have a WiFi repeater or multiple APs using the same SSID do you?
Click to expand...
Click to collapse
I use regular DNS. I also tried different WiFi routers and I always got this issue. Rarely Netflix works without need factory reset.
I was wondering if it could be a problem with the chromecast cache. Do you know a way to clear the cache without factory reseting?

luizm.jr said:
I use regular DNS. I also tried different WiFi routers and I always got this issue. Rarely Netflix works without need factory reset.
I was wondering if it could be a problem with the chromecast cache. Do you know a way to clear the cache without factory reseting?
Click to expand...
Click to collapse
Not that I know of... however, since the Netflix app is stored on Chromecast, there's a small possibility that it's a RAM or NAND issue on your Chromecast itself. If it's not rooted or special in any way, you might want to consider getting it replaced.
Or see if you can borrow another Chromecast to see if the problem is localized to your specific device.

bhiga said:
Not that I know of... however, since the Netflix app is stored on Chromecast, there's a small possibility that it's a RAM or NAND issue on your Chromecast itself. If it's not rooted or special in any way, you might want to consider getting it replaced.
Or see if you can borrow another Chromecast to see if the problem is localized to your specific device.
Click to expand...
Click to collapse
This is new for me. I thought Netflix was loaded online. I'll ask a friend that has chromecast to test mine in his home and and borrow his chromecast.
I'll let you know the results tomorrow.
Thanks

I borrowed a chromecast and first time it worked. After casting YouTube videos and then return to netflix, same thing happened. My friend got everything working great using my chromecast.
The only thing that never changed is my cable modem, but I never change anything on it. Moreover, why this is happening only with netflix and why it works if I factory reset are still a mystery.
Sent from my HTC One_M8 using XDA Free mobile app

luizm.jr said:
I borrowed a chromecast and first time it worked. After casting YouTube videos and then return to netflix, same thing happened. My friend got everything working great using my chromecast.
The only thing that never changed is my cable modem, but I never change anything on it. Moreover, why this is happening only with netflix and why it works if I factory reset are still a mystery.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
Perhaps you are seeing the first case of Net Neutrality biting you in the ISP?
See if you can reach Netflix via the browser...

I don't think so. I can access netflix anywhere else: tablet, phone, ps3 and computer. Besides, my friend use the same isp.
The only other place I having trouble in access netflix is my old Asus cube that I had retired since I got the chromecast last year.
Sent from my HTC One_M8 using XDA Free mobile app

luizm.jr said:
I don't think so. I can access netflix anywhere else: tablet, phone, ps3 and computer. Besides, my friend use the same isp.
The only other place I having trouble in access netflix is my old Asus cube that I had retired since I got the chromecast last year.
Click to expand...
Click to collapse
Quite the puzzle...
Since your Chromecast works on your friend's network, and your friend's Chromecast shows the same behavior as yours on your network, the breakage factor definitely seems to be something about your network.
I really can't think of your cable modem being an issue unless isn't going bad (if it has an interface, look for excessive errors and/or poor signal quality - for example, Motorola SurfBoards usually have an interface at http://192.168.100.1/).
As your friend is using the same ISP, I would compare your router settings with his - ISP login type, routing and DNS in particular.
Of course if you have different routers then the router itself is still a variable.

I'll try to share my mobile Internet connection as soon I get back home to see if it will do the same.
Also I'll try to look the router log to see something.
Sent from my HTC One_M8 using XDA Free mobile app

I tested chromecast connecting to my phone in tethering mode. Netflix worked everytime. But when I got back to my regular connection, the problem appeared again.
So the problem seems to be located in my cable modem that also is a router.
Sent from my HTC One_M8 using XDA Free mobile app

Ok first question...do you have another router connected to the Modem Router? Are you using the Modem's built in WiFi or this other router's?
If you have another router then chances are likely you have a double NAT situation which is messing you up.
Check your other router and see what IP address is has listed under Internet connection...If it is a 192.168.xxx.xxx then it's a double Nat and you need to call your Cable company and have them put the Modem into Bridge mode.
If you do not have another router and use only the Modem router then you need to call the cable company and have them change the settings on the router to allow multicast and UPnP...Maybe a few other settings as well. Tell them what you are trying to do they have probably gotten lots of calls from others with the same issue.
Me personally I prefer to use my own router and have them put the Modem into Bridge mode so I have full control over the network and don't need to call them whenever I have a problem or want to change settings.

Asphyx said:
Ok first question...do you have another router connected to the Modem Router? Are you using the Modem's built in WiFi or this other router's?
If you have another router then chances are likely you have a double NAT situation which is messing you up.
Check your other router and see what IP address is has listed under Internet connection...If it is a 192.168.xxx.xxx then it's a double Nat and you need to call your Cable company and have them put the Modem into Bridge mode.
If you do not have another router and use only the Modem router then you need to call the cable company and have them change the settings on the router to allow multicast and UPnP...Maybe a few other settings as well. Tell them what you are trying to do they have probably gotten lots of calls from others with the same issue.
Me personally I prefer to use my own router and have them put the Modem into Bridge mode so I have full control over the network and don't need to call them whenever I have a problem or want to change settings.
Click to expand...
Click to collapse
My cable modem a public IP provided by my ISP, and a private IP that is 192.168.0.1. My router has a WAN IP provided by my cable modem (192.168.0.xxx) and a LAN IP 192.168.1.1. My chromecast used to be connected in my router LAN, but I changed it to connect directly to the cable modem router. I'll try to put the cable modem in bridge mode to see what happens as I have full access to its configuration.
Thanks again

luizm.jr said:
My cable modem a public IP provided by my ISP, and a private IP that is 192.168.0.1. My router has a WAN IP provided by my cable modem (192.168.0.xxx) and a LAN IP 192.168.1.1. My chromecast used to be connected in my router LAN, but I changed it to connect directly to the cable modem router. I'll try to put the cable modem in bridge mode to see what happens as I have full access to its configuration.
Thanks again
Click to expand...
Click to collapse
Yep that setup causes a double Nat situation Which doesn't work well for most networking applications....
Especially since you are also dealing with Two different Wireless networks.
Best setup is to have the modem just be a modem and send public IPs to whatever connects to it.
Then you won't have any Nat translation issues PLUS you get the ability (if your Modem has multiple ports like most Modem/Router Hybrids do, You can get a public IP for any device directly connected to the Modem which is good for running servers and for testing router issues.

Problem solved!
I turned off the wifi on the cable modem and put it on bridge mode, letting my router deal with my network. Netflix is now working good on both chromecast and Google tv.
However I believe the problem was related to a still unknown setting in the cable modem as I left it operating alone and netflix was still not able to load.
Thank you very much for the help. I really appreciate it.
Sent from my HTC One_M8 using XDA Free mobile app

luizm.jr said:
Problem solved!
I turned off the wifi on the cable modem and put it on bridge mode, letting my router deal with my network. Netflix is now working good on both chromecast and Google tv.
However I believe the problem was related to a still unknown setting in the cable modem as I left it operating alone and netflix was still not able to load.
Thank you very much for the help. I really appreciate it.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
it may very well have been a Router issue with the Modem...But now that it is only a Bridge the other router's settings will handle all the communication needed for the CCast and it should work...
As long as the settings on the second router were not the issue in the first place.