T-Mobile Moto X Developer edition, rooted, SuperSU
It shows the motorola animation, then the screen goes black.
For a split second, the notification bar (empty save the clock) and the three on screen "buttons" at the bottom both show up, then quickly disappear.
I can get into twrp recovery. Wiped cache & dalvik, rebooted to system. Got the "android is upgrading" box, screen stayed on while this was completing, but then went off and once again I only see the notification bar and the buttons for a split second.
I had installed "delayed lock" and "adblock plus" earlier today, but the phone has been restarted since then without incident.
The reboot immediately before this first happened was initiated from within ROM Toolbox Pro.
The notification bar and the three on screen buttons reappear for a split second when i pick the phone up as well (presumably when it would be showing me active notifications)
I am fairly certain I know how to reflash to the moto dev edition factory image, but was hoping to avoid if at all possible. Any simpler suggestions?
Supposedly there is a "SAFE MODE" (no 3rd party apps) you can access by holding both volume buttons once the motorola splash appears, but I can't seem to get that to work.
Additionally, within the moto recovery img, you can hit volume up for 10 seconds then press and release power to access these options: reboot, apply update from sdcard, apply update from ADB, wipe data/factory reset, wipe cache partition.
Related
I'm new to this, I recently decided to download 2 apps at the same time and then before I knew it, my phone just reboot itself. I thought that was normal and then it told me to finger swipe the password. After a few trials, I got it right. Once logged in, the only thing that was visible was the menu bar on top saying that it's still downloading my apps.
I can't access the main menu settings or anything else. The rest of the screen is just black.
What I've tried:
- rebooting (trying to override the automatic rebooting)
- plugging in and letting it fully load whatever its loading
- taking the battery out for at least a minute and putting it back in
- and the poor attempt to reset it back to factory settings starting with holding down the home and power button for at least 25 secs (the triangle didn't show up)
Any advice??
push the power button, release and quickly hold the back button...what do you see?
Can all Droid 3 go into Reset mode without freezing screen? I got mine freeze all time. i struck at the Android robot screen with no option to choose for 5 hours, i had to pull out my battery
not sure if this works:
while at the android robot screen, push VOL up & down together, you should see some options like reboot the system, wipe, or some other things there...
I have an AT&T S5 running stock recovery with towelroot. Phone has been fine today, had 4 apps that required additional permissions for updates today so I ran them. I recall 2 were USAA and Tasker. Also FingerSecurity just got an update prior. After I accepted the additional permissions, I turned the screen off. I then heard it make the lock sound 3 times while the screen was off.
Currently I can turn the screen on or off, however the lock screen never comes up, just the home screen. Everything on the screen is unresponsive and the taskbar is gone. I've rebooted, wiped cache in recovery, it comes up the same way, bypassing the lock screen even though I have it secured with fingerprint. On the 3rd or 4th reboot, I did get a dialog saying systemui crashed. It keeps shifting the icons slightly like it's trying to add the taskbar but they shift about 10 times before finally stopping with no taskbar.
When I long press the power button, I have to be quick otherwise the dialog will disappear.
Is there anything I can do besides a factory reset?
Hello and thank you for attempting to help me. I have a Nexus 6 from T-mobile. My dentist appointment yesterday brought me clean teeth and a terrible phone problem. While I was there yesterday my phone decided to download the 5.1.1 update OTA. I pressed the okay button and it restarted. On boot up, I get a white window saying it is "optimizing apps x out of 138". It does that every time I boot it up. After that window is finished, I get a black backgrounded lock screen. On the lock screen in the usual place is the time. In the top left it says there is no sim card. In the bottom I get the normal call, unlock, camera buttons. I am able to drag down the top to show the notification information. As far as I know there are no settings changed from the factory Nexus 6 I recieved from T-mobile. Now I have attempted multiple tasks to try to access my phone but all have been in vain. Here is a list of what I have tried.
To unlock the phone normally. The result is a black screen, a little beep, a white window that says Google services have failed. After a second or two the white screen goes away and leaves a empty screen. I am still able to hold the power button to reveal the white power off window and it works. I can also hold down on the volume and the power button to create a screen shot. It even shows the whole minimization of the current screen and fall to the bottom like it would if the phone was working properly.
I tried to swipe the call button and all it does is give me a blank white screen with a blue notification bar at the top. I can once again power off or screen shot but nothing else.
I have not tried to swipe from camera yet.
I can drag down on the top notification bar to show the the notifications, quick setting changes (Wifi, data, airplane modes, brightness) and the setting button to go to the setting menu. I can turn the brightness up and down, and turn all the other things in the quick menu on and off but if I click anything (toogle them or slide the brightness) and put the notifications bar back up I get the black screen with the white google services has crashed window. I can power off and screen shot normally.
If i swipe down on the notification bar and press setting It crashes once again and gives the black screen and white window that says google services has crashed. I can power off and screen shot normally.
I tried holding volume down and the power button then went into recovery mode. Held power then press volume up to get to the next menu and then deleted the cache partition. It has no effect that I have noticed.
As stated above, I do not think I have usb debugging enabled, I assume my boot loader is locked. This phone has not been modded by me.
I do not want to factory reset if I do not have to due to the very important phones and numbers i have.
You didn't make a backup before updating ?
Sent from my Nexus 6 using Tapatalk
Unless there is a previous setting in place that I clicked to automatically update it when ever there is one available, I do not remember picking to update. It downloaded and asked me to reset. I assumed it was a small patch and not something that could screw up my phone. I could of though. But no I did not.
infiniteifrit said:
Unless there is a previous setting in place that I clicked to automatically update it when ever there is one available, I do not remember picking to update. It downloaded and asked me to reset. I assumed it was a small patch and not something that could screw up my phone. I could of though. But no I did not.
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Well, I'd suggest a factory reset even though you are reluctant. Otherwise, bring it somewhere for repair. But chances are they're going to tell you to factory reset.
Hi all, forgive me if this has already been asked in some form.
My girlfriends Verizon Moto X lost battery one day while she was playing a game. After she charged and tried booting again, it just booted to a black screen. It still runs through the full boot animation. Weirdly enough, active display will still show her information (and can be interacted with until unlocked), and holding power will bring up a power menu for shutdown. The camera gesture also works to launch it, but you can't interact with anything at all. Safe mode provides the exact same issues.
She is running the latest 5.1 update and is fully stock. She also does not wish to root or flash a custom recovery.
I have tried to pull the data, which windows recognizes as a media device, but shows empty when clicked on. OSx immediately says that the storage can not be accessed over android file transfer. I plugged it in for ADB but ADB won't seem to find it when its turned on. It is recognized in fastboot though. I also wiped the cache via the stock recovery, but that didn't help.
I believe a factory reset will be the solution to the black screen, but she has a bunch of photos she would really like to save. Is there anyway for me to actually get them off of the phone? If she can get those, I can get it factory reset for her no problem.
Thanks for any advice!
The exact same thing has happened to my girlfriend's phone as well and I'm also looking for a solution to recover the data. Moto X (2014) Pure, 5.1
The device boots. The Motorola boot animation plays all the way through, the screen brightness dims slightly as normal, and then the Amber Alert from the previous night vibrates the phone several times and displays over a fully black background. There are no soft buttons and no status bar. The home screen appears not to have loaded (yet?)
Attempts to click "OK" to close the alert fail.
The phone is hot. It is working hard. Something stuck in a loop?
The power button will bring up the "Power Off" prompt with no issues. The animation plays smoothly and the phone can be powered off as normal. The phone is able to recognize touch input here.
Calling the phone while it's on will play a ringtone. It is receiving calls.
Plugging the phone into a computer will show up as an MTP device. However, there are no contents listed.
Sometimes, the phone will prompt that the "System" process is not responding and will ask to close it. This has no effect.
Booting into Safe Mode has no effect.
Clearing the application cache from recovery mode has no effect.
I have a CSE degree but absolutely no Android experience. Forensics on a NAND dump or something like that isn't out of the question, unless it's not possible. Hope you're able to get some help.
Edit: Some other threads with the same issue:
http://forum.xda-developers.com/mot...-screen-to-recover-data-t3168103#post62117413
http://forum.xda-developers.com/moto-x-2014/help/black-screen-boot-t3161110
https://www.reddit.com/r/MotoX/comments/3cf4gr/51_black_screen_after_turning_on/
https://www.reddit.com/r/MotoX/comments/3aqr95/moto_x_2nd_gen_black_screen_after_update/
https://www.reddit.com/r/MotoX/comments/383ej6/black_screen_on_startup/
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Update?
Hello,
I am having this issue as well.
Unfortunately I am unable to perform any form of factory reset, the bootloader also just brings me to the black screen and I am unable to use soft keys. The kicker for me is that I cannot connect to my PC with a working USB. I used to have that available and now no device is recognized.