Hello and thank you for attempting to help me. I have a Nexus 6 from T-mobile. My dentist appointment yesterday brought me clean teeth and a terrible phone problem. While I was there yesterday my phone decided to download the 5.1.1 update OTA. I pressed the okay button and it restarted. On boot up, I get a white window saying it is "optimizing apps x out of 138". It does that every time I boot it up. After that window is finished, I get a black backgrounded lock screen. On the lock screen in the usual place is the time. In the top left it says there is no sim card. In the bottom I get the normal call, unlock, camera buttons. I am able to drag down the top to show the notification information. As far as I know there are no settings changed from the factory Nexus 6 I recieved from T-mobile. Now I have attempted multiple tasks to try to access my phone but all have been in vain. Here is a list of what I have tried.
To unlock the phone normally. The result is a black screen, a little beep, a white window that says Google services have failed. After a second or two the white screen goes away and leaves a empty screen. I am still able to hold the power button to reveal the white power off window and it works. I can also hold down on the volume and the power button to create a screen shot. It even shows the whole minimization of the current screen and fall to the bottom like it would if the phone was working properly.
I tried to swipe the call button and all it does is give me a blank white screen with a blue notification bar at the top. I can once again power off or screen shot but nothing else.
I have not tried to swipe from camera yet.
I can drag down on the top notification bar to show the the notifications, quick setting changes (Wifi, data, airplane modes, brightness) and the setting button to go to the setting menu. I can turn the brightness up and down, and turn all the other things in the quick menu on and off but if I click anything (toogle them or slide the brightness) and put the notifications bar back up I get the black screen with the white google services has crashed window. I can power off and screen shot normally.
If i swipe down on the notification bar and press setting It crashes once again and gives the black screen and white window that says google services has crashed. I can power off and screen shot normally.
I tried holding volume down and the power button then went into recovery mode. Held power then press volume up to get to the next menu and then deleted the cache partition. It has no effect that I have noticed.
As stated above, I do not think I have usb debugging enabled, I assume my boot loader is locked. This phone has not been modded by me.
I do not want to factory reset if I do not have to due to the very important phones and numbers i have.
You didn't make a backup before updating ?
Sent from my Nexus 6 using Tapatalk
Unless there is a previous setting in place that I clicked to automatically update it when ever there is one available, I do not remember picking to update. It downloaded and asked me to reset. I assumed it was a small patch and not something that could screw up my phone. I could of though. But no I did not.
infiniteifrit said:
Unless there is a previous setting in place that I clicked to automatically update it when ever there is one available, I do not remember picking to update. It downloaded and asked me to reset. I assumed it was a small patch and not something that could screw up my phone. I could of though. But no I did not.
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Click to collapse
Well, I'd suggest a factory reset even though you are reluctant. Otherwise, bring it somewhere for repair. But chances are they're going to tell you to factory reset.
Related
I'm new to this, I recently decided to download 2 apps at the same time and then before I knew it, my phone just reboot itself. I thought that was normal and then it told me to finger swipe the password. After a few trials, I got it right. Once logged in, the only thing that was visible was the menu bar on top saying that it's still downloading my apps.
I can't access the main menu settings or anything else. The rest of the screen is just black.
What I've tried:
- rebooting (trying to override the automatic rebooting)
- plugging in and letting it fully load whatever its loading
- taking the battery out for at least a minute and putting it back in
- and the poor attempt to reset it back to factory settings starting with holding down the home and power button for at least 25 secs (the triangle didn't show up)
Any advice??
push the power button, release and quickly hold the back button...what do you see?
Hello everyone. I have had my Droid Bionic since day one and I have never had an issue with it. It has been wonderful.
Until today. I am on the stock OS. I had a Live Wallpaper that showed a little Android figure that melts based on the percentage of my battery. I went into my Gallery and clicked on "Set As Wallpaper" on an image I took with my camera on the phone.
At the bottom of the phone, a small popup showed up that said "COMPLETED". When I went to the home screen, there was no wallpaper in the background. It was just black, though the icons were still there and it was responsive. I thought maybe the image was corrupt, so I went and tried another image.
This caused the phone to reboot. When it rebooted, there was a notification bar, the time, the lock screen, and a thing that said No Signal. I tried to unlock it, but the phone was unresponsive.
Then I got a text message, even though I had no signal. The notification light was blinking. I could not unlock the phone. I hit the sleep button, and it went to sleep. I tried hitting it again, and it would not wake up.
I tried pulling the battery and putting it back in, and now it won't properly boot. Right when it boots, it goes to sleep (the little shutdown animation). I texted myself from my sister's phone and the notification light blinks, the phone vibrates, and the screen turns on and shows I have a text on the notification bar. The screen and the buttons are completely unresponsive, however.
I tried calling myself from my home line and I could pick up the call just fine and end the call. I could not, however, go back to the home screen while on the call. The capacitive buttons on the bottom were completely unresponsive. When I hung up the call (by touch), it went to a completely black screen with the notification bar showing that I had some text messages and the time and my service, etc.
I have rebooted the phone five times now by removing the battery and it keeps going to this. I have never rooted the phone (I wouldn't even know how to) and I am concerned because of all of the information that I have saved on the phone.
Yes I have tried removing the SD card. Didn't help.
Any suggestions? :/
UPDATE: Now the phone doesn't even boot, it gets stuck at the Red Eye spinning logo. It vibrates twice and the notification light begins blinking, meaning it is letting me know that I have received text messages... but it isn't actually booting to the Android home screen. Really strange...
You should fxz back to stock
It will wipe your application data but not you're sdcard info or internal storage
Sent from my DROID BIONIC using xda premium
Hard reset using all three external buttons
Try doing a hard reset - it's one of those things they only tell you about at the Verizon store when you're stuck:
Once you have the phone on and at least responsive, press and hold BOTH volume keys, then hold the power button down for 10 seconds (it's really about 6, but 10 will do it for sure). This procedure can also be done to force a reboot when you load a gnarly application that sux and locks your phone up - without having to disassemble everything and pull the battery.
Hopefully with any luck, you're phone will do a back-flip and come up!
Hi, I received an unlock code and I followed the directions.
I put in my T-Mobile sim card and started my Atrix HD. When it finished loading, it went to this grey background screen that asked for the unlock code with either option of "Enter"ing or "Dismiss"ing. I inputted my code, and pressed Enter to unlock it. After that, the two options disappeared as well as the bar for entering the code, but stayed on that same grey background screen with nothing but that and the time, signal strength, battery life, etc. on the top of every android. About 5 seconds later, my phone picked up T-mobile and was finally unlocked (I was getting texts, etc), but it was still on the grey background screen. I've been waiting for over 2 hours now, and it is still stuck on the grey screen. I have tried pressing the home button, the back button, and the tabs button, but none of them does anything and stays on the grey screen. I am able to turn the screen off and on and adjust the sound with the physical buttons, and everything works at the locked screen. When I try unlocking the screen, opening the camera, opening the phone or text, it all goes back to the grey screen. Also when I try turning off the phone with the physical button, no option of powering off appears on screen, it just stays on the grey screen.
Help! How do I get rid of this grey screen. I have not tried restarting because I do not know how to restart the phone without being given the option by pressing the power button. I've held the power button, but that did nothing.
Solution
themare said:
Hi, I received an unlock code and I followed the directions.
I put in my T-Mobile sim card and started my Atrix HD. When it finished loading, it went to this grey background screen that asked for the unlock code with either option of "Enter"ing or "Dismiss"ing. I inputted my code, and pressed Enter to unlock it. After that, the two options disappeared as well as the bar for entering the code, but stayed on that same grey background screen with nothing but that and the time, signal strength, battery life, etc. on the top of every android. About 5 seconds later, my phone picked up T-mobile and was finally unlocked (I was getting texts, etc), but it was still on the grey background screen. I've been waiting for over 2 hours now, and it is still stuck on the grey screen. I have tried pressing the home button, the back button, and the tabs button, but none of them does anything and stays on the grey screen. I am able to turn the screen off and on and adjust the sound with the physical buttons, and everything works at the locked screen. When I try unlocking the screen, opening the camera, opening the phone or text, it all goes back to the grey screen. Also when I try turning off the phone with the physical button, no option of powering off appears on screen, it just stays on the grey screen.
Help! How do I get rid of this grey screen. I have not tried restarting because I do not know how to restart the phone without being given the option by pressing the power button. I've held the power button, but that did nothing.
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Click to collapse
Nevermind! I found the answer to own question. Since the lock screen still works, I just went to the lock screen and without unlocking the screen, I pressed the power button and the power off options appeared on the lock screen. So I was able to restart my phone that way. The grey screen is gone after I restarted. Hope this helps.
themare said:
Nevermind! I found the answer to own question. Since the lock screen still works, I just went to the lock screen and without unlocking the screen, I pressed the power button and the power off options appeared on the lock screen. So I was able to restart my phone that way. The grey screen is gone after I restarted. Hope this helps.
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Click to collapse
Yes, i faced the same thing and had to reset phone!
How did you reset?
Im encountering the same problem after entering an unlock code... except that I do not have acces no any other options on my phone.
I introduced the unlock code and now I have a grey screen...
Any ideas?
marcelarr said:
Im encountering the same problem after entering an unlock code... except that I do not have acces no any other options on my phone.
I introduced the unlock code and now I have a grey screen...
Any ideas?
Click to expand...
Click to collapse
Just press the power button once (without holding it) like you're locking the phone. The screen will turn black, now press it again, you'll see the lockscreen now press and hold the power button till you see the power off option coming up.
Sent from my MB886 using Tapatalk 2
I have an AT&T S5 running stock recovery with towelroot. Phone has been fine today, had 4 apps that required additional permissions for updates today so I ran them. I recall 2 were USAA and Tasker. Also FingerSecurity just got an update prior. After I accepted the additional permissions, I turned the screen off. I then heard it make the lock sound 3 times while the screen was off.
Currently I can turn the screen on or off, however the lock screen never comes up, just the home screen. Everything on the screen is unresponsive and the taskbar is gone. I've rebooted, wiped cache in recovery, it comes up the same way, bypassing the lock screen even though I have it secured with fingerprint. On the 3rd or 4th reboot, I did get a dialog saying systemui crashed. It keeps shifting the icons slightly like it's trying to add the taskbar but they shift about 10 times before finally stopping with no taskbar.
When I long press the power button, I have to be quick otherwise the dialog will disappear.
Is there anything I can do besides a factory reset?
I just got the update OTA today. I love the dark mode everywhere, but there is one feature that got changed and it's really unnecessary and actually annoying.
When in a full screen app (like a game) when you press the back button, the first thing that happens is the status bar is revealed. You have to hit back twice in order for it to activate the back button in your app. This is so stupid because you can show the status bar by swiping down from the top if you want it. There is no reason to have the back button show the status bar.
I dug through the settings and I can't find a way to turn it off, but I'm hoping I missed something and someone knows how to turn this back to the way it was. You know, back means "back," not "lemme check my status bar."
Same here dude.. maybe thats the way now to back. U need to swipe 2 times, not the previous on android 9
Strange have not had this issue and I play a lot of games and other full screen apps all day and didn't notice this.
Will keep this in mind as I use my phone tonight and see if it happens.
Try wiping the cache Partition in Recovery Mode. If that doesn't work, backup your device and perform a Hard Factory Reset