HTC One not working right after Kit Kat upgrade. - One (M7) Q&A, Help & Troubleshooting

Can anyone help? I am using an AT&T unlocked HTC One with Straight Talk sim, and after Kit Kat upgrade I can't send or receive pics or connect to WiFi. Get no help from HTC, and have gone over my APN settings with Straight Talk. Don't know what my options are to fix problem. Appreciate any help I can get...
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Have you tried a factory reset?
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Thank you for responding. I was going to do that as a last resort. I was reading in forums that I need to root my phone. Something bout me having Straight Talk makes Kit Kat not work right. And that after root I need to put a couple apps from play store on my phone for changing APN. I have changed APN couple times, but they said the apps will allow me to access it differently. I am computer il-lit-rate, and don't have a clue. I figured I'd read all I can before going further. Thank you...
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Related

[Q] Call Problems CM10.1.3-RC

Flashed cm10.1 release candidate today. Everything seemed fine, then I discovered I wasn't receiving calls and wasn't able to make calls either. Anybody have any similar issues? Anyone have any suggestions as to what I may have done to cause this or if there are any settings I may need to change? Please help. Thanks in advance.
I literally just had this problem and spent the past 5 hours with useless tech support.
Don't call Sprint tech support, they just end up doing something on their end that makes you lose your texting and data, too. They ****ed me so hard I have to go into a repair center.
I can't even get another phone correctly activated in the meantime to use as a placeholder.
I'm just as lost as you are, too.
Try ##786# menu and reset. Make sure you are in a good signal area, this will do hands free activation and update prl.
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Konfuzion said:
Try ##786# menu and reset. Make sure you are in a good signal area, this will do hands free activation and update prl.
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Click to expand...
Click to collapse
The problem with trying that is the phone number and MSID fields are now blank, and going into the other dialer menu ##221542# and setting them that way doesn't stick past the reboot it forces when you try and apply those.
Maybe try following this thread
http://forum.xda-developers.com/showthread.php?p=45055982
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Tried that a couple different times with a couple different tech support reps, each time the phone number and MSID don't stick afterwards.
Sorry I tried, I don't have any other ideas. Hopefully someone else can help.
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My older phone is finally activated (took well over an hour for calls and data to come back to it, by far the longest I've ever seen a phone take). So at least I have a phone again.
Good luck OP, I'm going to visit a Sprint store tomorrow to see what they say. Report back in on whatever it is you try and what you find does/doesn't work.
Did you try set ril.class to HTCCDMAQUALCOMMRIL in the build.prop
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david279 said:
Did you try set ril.class to HTCCDMAQUALCOMMRIL in the build.prop
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Click to collapse
I couldn't seem to find that line but I'll look for it again after work. What line is it numerically and what exactly does the line say?
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ro.telephony.ril_class
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david279 said:
ro.telephony.ril_class
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Click to expand...
Click to collapse
Thanks, I'll report back in 4-5 hours.
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Yeah, I just read through the entire thing, that line is missing. I'll add it in and see what changes.
Posting again instead of editing for the sake of the bump.
Let me know if this works for you. This is driving me crazy.
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jmlape said:
Let me know if this works for you. This is driving me crazy.
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Click to expand...
Click to collapse
It didn't do anything. I'm heading to a Sprint store right now.
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Back from the Sprint store, the rep I had happens to be a flasher like one of us. I explained to him what had happened and he got right to ordering me a new phone after a $50 deductible.
So, OP, we were both SOL. The MSID had gotten corrupted (similar to how in the early days of the Galaxy S3, it had a chance to lose its ESN) and couldn't be re-written. Only thing to do is get a replacement.

Selling Sprint HTC One

I switched to AT&T and want to sell my Sprint HTC One. I noticed after hard resetting the phone, it still has my phone number and current username info under About>Phone Identity. Does anyone know how to remove this info?
You can't really unless u sell it to someone and they activate the phone under their account then once that is done they have to update the phone profile under settings- activate device- update profile
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montoya.brandon said:
You can't really unless u sell it to someone and they activate the phone under their account then once that is done they have to update the phone profile under settings- activate device- update profile
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Click to collapse
Thanks. I thought there was a ## code that would to delete but I guess I was wrong
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You should be able to do this. I was able to do it on my EVO, but obviously, this info MAY be out of date.
You will need your MSL though, and unless you're rooted, you'll need to call Sprint to get it anyways. As the mod in the linked thread points out, you might as well get their help with it since you'll have to call them anyways. My EVO was rooted so I've known my MSL all along.
http://www.evo4gforum.net/11-htc-evo-4g-general-discussion/4265-how-delete-phone-identity-data.html
http://forum.xda-developers.com/showthread.php?p=47282968#post47282968

Anyone on AIO and Kitkat?

Anyone using AIO and take the kitkat update? i cannot get my data to work and have verified the APN settings
APN for AIO:
Name: Phone
APN: phone
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LockeCPM4 said:
APN for AIO:
Name: Phone
APN: phone
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Click to collapse
Your saying that's what the apn should be for kitkat?
aford89 said:
Your saying that's what the apn should be for kitkat?
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Click to collapse
That's the apn regardless. I work for AT&T and at&t owns aio. Our internal sites say that aio apns are the same as at&t.
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I have a T-Mobile Moto X running Kit Kat on AIO. My 4G LTE is working fine. I did not have to change the APN or do anything.
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LockeCPM4 said:
That's the apn regardless. I work for AT&T and at&t owns aio. Our internal sites say that aio apns are the same as at&t.
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Click to expand...
Click to collapse
That gets me nothing. Now the ones from aio are giving me data but if I use WiFi I don't get again until reboot
aford89 said:
That gets me nothing. Now the ones from aio are giving me data but if I use WiFi I don't get again until reboot
Click to expand...
Click to collapse
Ok so two things.
1. At least once or twice a day my data quits after receiving a call on my moto x, and I have to turn airplane mode on and back off to fix it. Had that issue with 4.2 and 4.4. I never use WiFi as I have unlimited data but it seems similar to your situation
2. My wife has a HTC One GE on AIO and has mentioned a few times that her data takes about 5 minutes to activate after going out of range of WiFi. I just assumed it was her phone but maybe it is an issue with aio.
I spoke with Motorola a few weeks ago about my moto x and they told me to do a master reset, but I never did.
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Running a developer edition on aio and have never had any data issues, pre or post OTA
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LockeCPM4 said:
Ok so two things.
1. At least once or twice a day my data quits after receiving a call on my moto x, and I have to turn airplane mode on and back off to fix it. Had that issue with 4.2 and 4.4. I never use WiFi as I have unlimited data but it seems similar to your situation
2. My wife has a HTC One GE on AIO and has mentioned a few times that her data takes about 5 minutes to activate after going out of range of WiFi. I just assumed it was her phone but maybe it is an issue with aio.
I spoke with Motorola a few weeks ago about my moto x and they told me to do a master reset, but I never did.
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Click to collapse
I never get it again after Wi-Fi without reboot. I live 20 min from work and go from there to home with no data most the time. I like aio but not having data is going to kill me. I don't get why it works perfectly fine on the 4.2.2 but not 4.4 even when I ran the leak before official it still didn't work

HTC One TV app isn't working.

Hi there,
I've got a problem with TV app on my HTC One.
I'm running Viper Rom 3.1 RC2 (3.62.401.1) and since I've upgraded my HTC to newest firmware 4.06 the TV app won't connect to the server.
I'm not sure if the problem is because the ROM is different base than my firmware or I've done something wrong.
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Same here...except I'm on stock. Tried wiping app cache and data, and even did a factory reset, but still no joy.
vinylee said:
Same here...except I'm on stock. Tried wiping app cache and data, and even did a factory reset, but still no joy.
Click to expand...
Click to collapse
Ditto. It happened the minute I rooted :/
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perceptic said:
Ditto. It happened the minute I rooted :/
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Click to expand...
Click to collapse
I'm not even rooted. I have s-off and unlocked, but that's it. I'm sure it was working a few days ago, so maybe it's something at HTC's end.
I am as stock as stock can be, and noticed this morning that the app is "unable to retrieve data from the server". I had assumed this had occurred since I received the 4.3 upgrade a few days ago (EE)... perhaps not?
That is exactly what happened to me. It was working fine till yeasterday and its says that it cannot rretrieve data from the server.
Let's hope it's only HTC bug and it will be fixed.
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Response from HTC:
Thank you for contacting HTC regarding your HTC device My name is Michael and I am a Technical Support Agent for the HTC Written Team. I'm sorry to hear that you are experiencing difficulties with your connection. I have noticed that you updated the phone recently, this could have created the problem, a lot of the time updates reconfigure the system completely, add some new features and erase some old ones. Maybe there was just a problem with the server (connection). Should you wish to continue your correspondence via email then please reply using the link below. Kind Regards,
Well that's not very helpful, is it?!
Typical.
Looks like any one can be a tech support in HTC.
I'll ask question in firmware thread, m
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Seems to working again for me...what about you guys?
Yes, works for me as well.
Looks like to server is back online.
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Awesome. Panic over lol. Have a good Christmas everyone!

Unable to beam webpages via NFC after update.

Is there anyone that else having issues beaming apps or webpages to other devices via NFC after updating to 4.4.2? I get a transfer error message that says unable to transfer URL via NFC. Sprint and HTC have both said they haven't heard of any known issues... Until I updated the store demo HTC one and showed the repair technician. I guess I'm trying to find out if these are isolated incidents or something that will be a known issue.
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robbierockz said:
Is there anyone that else having issues beaming apps or webpages to other devices via NFC after updating to 4.4.2? I get a transfer error message that says unable to transfer URL via NFC. Sprint and HTC have both said they haven't heard of any known issues... Until I updated the store demo HTC one and showed the repair technician. I guess I'm trying to find out if these are isolated incidents or something that will be a known issue.
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Click to expand...
Click to collapse
Having the same issue here, though I did not test NFC before the 4.4.2 update. I can receive URLs but I can't send them. Sending pictures and videos works though. Running stock Vodafone branded HTC One
sh080 said:
Having the same issue here, though I did not test NFC before the 4.4.2 update. I can receive URLs but I can't send them. Sending pictures and videos works though. Running stock Vodafone branded HTC One
Click to expand...
Click to collapse
It worked on 4.3. On the store demo phone, we had tested it to make sure it worked before the update and verified that it stopped working after. The Sprint tech said he had submitted a trouble ticket. I also reported it to HTC and they are "going to call" me back in 3-5 days. Just curious as to how long before they fix it.
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robbierockz said:
It worked on 4.3. On the store demo phone, we had tested it to make sure it worked before the update and verified that it stopped working after. The Sprint tech said he had submitted a trouble ticket. I also reported it to HTC and they are "going to call" me back in 3-5 days. Just curious as to how long before they fix it.
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Click to expand...
Click to collapse
I'll let you know when mine gets fixed as well. Also, do you have any problems with audio in Skype? Just noticed I can't hear anyone since the update, but they can hear me... weird
I tested Skype. Seems ok to me. Then again I had uninstalled it and reinstalled it for something else prior to you saying something about it. Another thing I noticed with this update is that the 4G icon will disappear while on a call. I can still use data while on the call. It's just that before it let me know data was available. Now it was making me think that doing both wasn't an option anymore.
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robbierockz said:
I tested Skype. Seems ok to me. Then again I had uninstalled it and reinstalled it for something else prior to you saying something about it. Another thing I noticed with this update is that the 4G icon will disappear while on a call. I can still use data while on the call. It's just that before it let me know data was available. Now it was making me think that doing both wasn't an option anymore.
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Click to collapse
Turns out the Skype thing was because of the other device. As far as I can see, this update brought us only bad things. NFC not fully working, battery life sucks compared to 4.3... Only improvements are easy change of SMS default app and some visual improvements. I want my battery life back!
I don't have a Sprint HTC One, but after the upgrade to kit kat, NFC isn't working for me.
danielr18 said:
I don't have a Sprint HTC One, but after the upgrade to kit kat, NFC isn't working for me.
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Click to collapse
Who's your carrier? I have an open dialogue with one of their special projects tier 3 department members. Any additional info you can provide would be appreciated.
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I have a Sprint HTC one, and nfc no longer works, can't make purchases, or beam YouTube etc
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noneed2aim said:
I have a Sprint HTC one, and nfc no longer works, can't make purchases, or beam YouTube etc
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Click to collapse
Does it give you an error message or just doesn't work? I'm assuming you have the NFC toggle set to on, right? Can you provide any specific details? Like does it make the sound effect at all? Any indication that it is at least trying to work?
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robbierockz said:
Does it give you an error message or just doesn't work? I'm assuming you have the NFC toggle set to on, right? Can you provide any specific details? Like does it make the sound effect at all? Any indication that it is at least trying to work?
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Click to expand...
Click to collapse
It gives me an error message, NFC is on, and it works because it shows the error message when I touch both phones. It's very laggy, look at my thread: http://forum.xda-developers.com/showthread.php?t=2660552

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