[Q] Sprint Ativ S Neo WP 8.1 Data Problems - Windows Phone 8 Q&A, Help & Troubleshooting

I updated to the 8.1 developers preview on my Sprint Samsung Ativ S Neo and everything worked well yesterday. Today when I left the house I found that I can't access cellular data.
I've checked to make sure cellular data is enabled, tried profile updates, etc. and I'm stumped. I was hoping that someone could either direct me to a place where I can download a ROM to flash back to the stock version of WP 8 or suggest some additional troubleshooting steps.

ZogJones said:
I updated to the 8.1 developers preview on my Sprint Samsung Ativ S Neo and everything worked well yesterday. Today when I left the house I found that I can't access cellular data.
I've checked to make sure cellular data is enabled, tried profile updates, etc. and I'm stumped. I was hoping that someone could either direct me to a place where I can download a ROM to flash back to the stock version of WP 8 or suggest some additional troubleshooting steps.
Click to expand...
Click to collapse
Read my post HERE
Sounds like you have the same issue. I'm going to the Sprint store after work today, I'll let you know what I find out.

fgr said:
Read my post HERE
Sounds like you have the same issue. I'm going to the Sprint store after work today, I'll let you know what I find out.
Click to expand...
Click to collapse
That would be great. I read your post and it is definitely the same issue.

i have fixed my issue with some internet research.
adding manually the APN of the provider in the APN settings solved the issue for me.
hope i helped.

fatdata said:
i have fixed my issue with some internet research.
adding manually the APN of the provider in the APN settings solved the issue for me.
hope i helped.
Click to expand...
Click to collapse
Nevermind - Saw your post in the other thread - Vodaphone.
Who is your provider? Sprint customer service and two Sprint stores were clueless on what the APN should be. I asked the question directly. I have also done much searching and came up with nothing (that works) for Sprint.
ZogJones said:
That would be great. I read your post and it is definitely the same issue.
Click to expand...
Click to collapse
No go... Read my post HERE
Sorry...

that's great.

Sprint apn settings
Okay, So I'm curious what the sprint apn settings are because nothing allows me to get MMS back working on my developer preview Sprint Samsung Ativ S Neo. If someone could post them that would really help.
The other thing I'm curious about is if anyone knows how to get back to standard windows 8.0 on my sprint samsung ativ s neo. I guess my data problems stem from the fact that I've done a hard reset on the phone and that's why MMS isn't working. I was able to do some tricks with activation to get data working but still no MMS.
Please someone post how to get standard windows 8.0 back. Thanks!

Related

verizon TP2 on Tmobile MMS issue

I have a verizon touch pro 2 that is running on tmobile network. I have the mighty rom and the arcsoft cab but I do not know the setting to set it back right. When we first did this we had it set and the mms worked perfect. Then the phone reset to verizon some how. When I set it back to tmobile the mms setting were messed up. Does anyone know what I need to set the phone to. A guy did all the work and now I am having trouble getting the info from him so I have to figure this out alone.
Thanks
I had a similar problem. I got the phone unlocked but I never had the settings. It took forever but I eventually by luck got the right exact settings I needed. I have a sprint TP2 with Tmobile service. I dunno if the phone will matter but it should work. Here is the link to the post and follow the instructions for the settings that someone posted for me. It work and Im grateful.
http://forum.xda-developers.com/showthread.php?t=686515
Davano said:
I had a similar problem. I got the phone unlocked but I never had the settings. It took forever but I eventually by luck got the right exact settings I needed. I have a sprint TP2 with Tmobile service. I dunno if the phone will matter but it should work. Here is the link to the post and follow the instructions for the settings that someone posted for me. It work and Im grateful.
Click to expand...
Click to collapse
I just tried the setting in there. I have to go to work so I will post back tonight if it worked or not.
ok. lets hope it does
So far no. Now it is saying that it "Dialed epc.tmobile.com can not connect for an unknown reason. "
I also tried wap.voicestream.com and the same thing. I need help it wont connect.
it also will not let me connect to anything data so it seems to be my data connection causing this problem
it says that for me sometimes too, but mines work anyways. did u do the same data(T-Mobile Data) for both internet and private (when it says "programs that automatically connect to"). Both should be the same exact setting. After u do the whole process for internet just pick T-Mobile Data in the drop down for Private cause it has the information u just configured.
I did do that. And I had nothing. BUT this morning it worked. I did nothing diff from lastnight. It just started to work and has worked all day. I do not know what or why it all of a sudden worked. Oh well it works now.
Thank you for your help.
No problem . Your very much welcome.

HELP: Shows Signal but cannot use for calling,data,messaging!!!

On my Phone(Andromeda 2.0 Themed), I get the indication of having 3g or any signal at all and the minute I attempt to send a message, make a call, or surf the web it is unable to send that message, unable to make that call, and unable to surf the web. Help on how to fix this?
NOTE: A flash back to stock DID NOT help this problem at all.
EDIT: Changing APN isn't really working(Cant leave the APN type as not set because it auto sets it to internet+mms when I save) and I am starting to get a little frustrated. The reception was really working fine earlier today but now its just weird all over. Please help me out you guys, I really need this working.
EDIT2: Please help guys, I really need my service up for tomorrow.
EDIT3: I am going to AT&T today to swap out my SIM card!!!! I am all Odin'ed out and I will check back if this works.
First try to enable airplane mode. Then turn it off.
If that does not work check your apn settings, under wireless and network, mobile networks, access points
mcord11758 said:
First try to enable airplane mode. Then turn it off.
If that does not work check your apn settings, under wireless and network, mobile networks, access points
Click to expand...
Click to collapse
Doing that now.... The signal bar indicates no connected network.... Trying the second thing you suggested....
For the second option I am under Wireless and Network/Mobile Networks/Access Points.
My options from there are AT&T 310 410(the text under it says wap.cingular)
What do i do from there?????
That reads correct. Unless you are on rogers. Hmmm. I am on the same rom but do not have the same issue. You may want to manually configure you're apn. You may want to search the captivate forum for at&t apn settings. I think you can find them in one of the stickies
I am on att dude. Thanks for the advice. You are positive its the APN though? This happened to me on Phoenix Reloaded too.
steelechamp said:
I am on att dude. Thanks for the advice. You are positive its the APN though? This happened to me on Phoenix Reloaded too.
Click to expand...
Click to collapse
No I am not sure, I have not had your problem but this is where I would start if it did. The apn settings are posted in the captivate development stickies, captivate directory
Okay, so I configured the APN settings to what was found in the thread. Problem is the only thing I cannot configure is the APN type. Hm. Any help?
I am sorry I hope someone who has done this reads this and has a suggestion but I have not had to do this
Read through the sticky, maybe yet has been discussed
Read through it and nothing. It wont let me keep the APN type as not set and it automatically sets it to internet+mms. Any ideas?
Have you posted in the andromeda thread? Maybe the devs may have some ideas
I just did, hopefully they have an answer and if they dont hopefully someone will post an answer here....
I had the same issue back a few weeks ago. I called att, got a replacement phone, and it did it again. Turned out to be a bad SIM.
Sent from my SGH-I897 using XDA App
So do I just need a new sim card???
Well, this sim card JUST started doing this. So are you sure it is just the sim? I mean, if I go to the store to get a new sim, will they ask to see my phone? Will I have to flash back to stock before I get a new SIm?
steelechamp said:
Well, this sim card JUST started doing this. So are you sure it is just the sim? I mean, if I go to the store to get a new sim, will they ask to see my phone? Will I have to flash back to stock before I get a new SIm?
Click to expand...
Click to collapse
Do you think the person in the store will have any idea what a custom rom is? Chances are they will change it no questions asked
Okay, do you think I should just play it safe and reset to stock though?
There is no harm in doing so.
mcord11758 said:
There is no harm in doing so.
Click to expand...
Click to collapse
Well, thanks, I will head first thing in the morning.
I got the same problem at certain locations, such as my university. Haven't been able to get much help... Gonna try getting the SIM changed as it's a pretty old SIM. Weird thing is that it works fine on my Sony Ericsson G705/W715.
So almost two months of owning my Captivate that I got from Rogers (BNIB from Kijiji) and I noticed that at a certain area in my school, I have 3/5 bars of signal yet I can't seem to text/call and use the network. Is this a network problem or phone problem? Or can it also be my SIM? My SIM card is pretty old. However everything was fine when I use my Sony Ericsson W715 in the same area.
I should add that my friends on the same network beside me, they can text/call fine, which leads me to believe that this is a phone problem. A poster over at Howard Forums suggested network congestion, but it seems impossible because everyone else can use their phone fine.
I've tried different modems too, but it doesn't help. It's like my Captivate doesn't want to work at certain areas of my school.
Click to expand...
Click to collapse
I am just going to change my SIM. It is about 4 years old now and I think that means it needs to be replaced. I actually worked fine at my home before and now it cant even find a network. I am going to head out for a new SIM in a little bit, I will get back to you on if it works then.

NEED HELP!!!!! Please someone?

Hello everyone I was able to root my device and get honeycomb 3.2 on it with no problem but now I am don't have 3G or 4G access and I can only use WIFI can anyone help with this ? or did I miss something?
tt350z said:
Hello everyone I was able to root my device and get honeycomb 3.2 on it with no problem but now I am don't have 3G or 4G access and I can only use WIFI can anyone help with this ? or did I miss something?
Click to expand...
Click to collapse
Did you flash the newest ROM and are you a tmo custy or an at&t custy? BTW... if you read through the entire 3.2 post you'd have found the solution to your problems was setting the APN under Wireless and Networks.
keith.valdez said:
Did you flash the newest ROM and are you a tmo custy or an at&t custy? BTW... if you read through the entire 3.2 post you'd have found the solution to your problems was setting the APN under Wireless and Networks.
Click to expand...
Click to collapse
Did that get fixed? I heard people were still having apn issues even after manually setting them. Guess I'm off to wade through that thread!
I am with T-Mobile and I did this last night using the 3.2 post nothing more and the phone was already root with the 2.2.2 upate.
I looked over the APN post but doesnt really explain lot or give details. I know T-Mobile has 3 APN's that they use so maybe I should call them and get the information for all 3 ? I am assuming one is for MMS and the other two are phone/Data ?
Can you text with this device? I have never been able to... Not without some kind of program like Gvoice or something.
Z4nd4r said:
Did that get fixed? I heard people were still having apn issues even after manually setting them. Guess I'm off to wade through that thread!
Click to expand...
Click to collapse
In the newest ROM steve set the APN for us Tmo custys.

LG Watch 2nd Edition, Android Wear 2.0 Preview (3rd), APN settings

Hello everyone,
I own the European LG Urbane 2nd Edition, just flashed the latest (3rd) Android Wear 2.0 preview. Everythings works jusr fine, however I am unable
to use mobile data. Phone calls work just fine, but no APN settings appear in the app. The SIM card does have the correct settings. Is there any way I can add APN settings manually. There is an article which explainss the steps to take using adb, but I am unable to root the watch.
Cheers
Chris
holsena said:
Hello everyone,
I own the European LG Urbane 2nd Edition, just flashed the latest (3rd) Android Wear 2.0 preview. Everythings works jusr fine, however I am unable
to use mobile data. Phone calls work just fine, but no APN settings appear in the app. The SIM card does have the correct settings. Is there any way I can add APN settings manually. There is an article which explainss the steps to take using adb, but I am unable to root the watch.
Cheers
Chris
Click to expand...
Click to collapse
Did mobile data work before the preview?
No, I nerver worked. Tried multiple sim cards from different carriers
holsena said:
No, I nerver worked. Tried multiple sim cards from different carriers
Click to expand...
Click to collapse
Ok. Yeah I had this same issue when I first bought my watch (W200A AT&T version) last November. I tried a few MVNO carriers SIMs but couldn't get data to work. Unfortunately there isn't an easy way to set the APN settings. I eventually found the Truphone SIM. It's a global SIM that I've used here in the US and when visiting family in France. No guarantees, but maybe it would work. It's prepaid, 9 cents per minute/text/MB with free incoming calls/texts in the US.. Depending on where you're located, it may cost more there. If you use a lot of data or located in a country that cost more, it may not be the cheapest.
I started a thread about APN settings last year. Never found an answer.... http://forums.androidcentral.com/showthread.php?t=612625
mward1995 said:
Ok. Yeah I had this same issue when I first bought my watch (W200A AT&T version) last November. I tried a few MVNO carriers SIMs but couldn't get data to work. Unfortunately there isn't an easy way to set the APN settings. I eventually found the Truphone SIM. It's a global SIM that I've used here in the US and when visiting family in France. No guarantees, but maybe it would work. It's prepaid, 9 cents per minute/text/MB with free incoming calls/texts in the US.. Depending on where you're located, it may cost more there. If you use a lot of data or located in a country that cost more, it may not be the cheapest.
I started a thread about APN settings last year. Never found an answer.... http://forums.androidcentral.com/showthread.php?t=612625
Click to expand...
Click to collapse
I can't correct APN settings for H2O Wireless on the new LG Watch Smart (W280A). Still getting data via Truphone SIM on your W200A?
roebling said:
I can't correct APN settings for H2O Wireless on the new LG Watch Smart (W280A). Still getting data via Truphone SIM on your W200A?
Click to expand...
Click to collapse
Yeah I've been using Truphone with calls/texts and data for just over a year now in the Urbane 2. I'm still waiting on the 2.0 update to see if data increases much. I only activate the cell now when I run a few times a week and I'm paying about $1-$2 a month. My last purchase of $15 credit in July still has $3 left. Credit doesn't expire unless there is no activity in 180 days, based on what a CS rep told me.
Using MVNOs on Android Wear
Unfortunately there is not yet an official way to enter APNs manually in Android Wear 2.0. So this is nothing LG specific - the same is for other smartwatches like the Huawei Watch 2 4G. As the virtual provider's (MVNO) APNs are usually not preconfigured you won't be able to connect. At the moment the only way to circumvent this is by rooting your watch. In my blog post I describe the process. You find the link on the Android Central link shared by mward1995 (I'm as a new user not allowed to post external links)
michaeltroger said:
Unfortunately there is not yet an official way to enter APNs manually in Android Wear 2.0. So this is nothing LG specific - the same is for other smartwatches like the Huawei Watch 2 4G. As the virtual provider's (MVNO) APNs are usually not preconfigured you won't be able to connect. At the moment the only way to circumvent this is by rooting your watch. In my blog post I describe the process. You find the link on the Android Central link shared by mward1995 (I'm as a new user not allowed to post external links)
Click to expand...
Click to collapse
Hi,
I have the same watch as you and i'm not capable to root mine (too complex for me). Can i ask you a service for me if possible? It it technically possible for you to get the complete list of all the apn that already present in your watch ? I want to show it to my carrier to prove that they aren't in it...
Thanks
HI,
I've done everything u described in ur guide, but at the end no APN is set. Query says me everything is ok but no data connection and apn list is still empty. Can u help me pls?
---------- Post added at 05:26 PM ---------- Previous post was at 05:21 PM ----------
michaeltroger said:
Unfortunately there is not yet an official way to enter APNs manually in Android Wear 2.0. So this is nothing LG specific - the same is for other smartwatches like the Huawei Watch 2 4G. As the virtual provider's (MVNO) APNs are usually not preconfigured you won't be able to connect. At the moment the only way to circumvent this is by rooting your watch. In my blog post I describe the process. You find the link on the Android Central link shared by mward1995 (I'm as a new user not allowed to post external links)
Click to expand...
Click to collapse
HI,
I've done everything u described in ur guide, but at the end no APN is set. Query says me everything is ok but no data connection and apn list is still empty. Can u help me pls?

Nexus 6, T-Mobile and MMS problem

This has been a frustrating issue. My wife and I both have Nexus 6 phones. She has the 32gb & I have the 64gb version. Hers recently started not receiving MMS messages. Anything with a large picture would simply never show up. Anything with a very small graphic or group text would show up as "Non-text content". Here are the steps we've taken to solve this:
1. TMO started by insisting it was an APN issue. So she edited her APN. Didn't help.
2. We then swapped SIMs. Hmmmm. My phone then behaved like hers while hers could then send/receive MMS.
3. TMO said ok maybe it's the SIM. They sent us a new one. SAME result. Her phone wouldn't receive MMS.
4. Out of frustration, I factory reset her phone and reset the APN info. Didn't help. (Cleaned up her phone of some trash programs though. :laugh
5. TMO engineering says they still can't find anything on their end. Elevate to tech supervisor. She tells us to go a TMO store (right near us) to try a THIRD SIM. OK, we do. SAME RESULT. We tried swapping SIMs around again and the same thing happens. My SIM in her phone, everything works. Her SIM in mine, I can't receive MMS.
6. TMO store guy suggests MAYBE (but unlikely) that there is something her account has that's stored on the SIM when its activated that causes the phone to freak. Also says it's above his pay grade .
So now we are again waiting on TMO to poke around further on their end. My question for all you smart types here is:
Has anyone ever heard of this issue? Is there anything you know of that could be causing it? I think it's a bad provisioning somewhere in the dark recesses of TMO. The ONLY change we made to our plans (which seems just coincidental) is that we moved from the 2 lines Unlimited for $100 plan to the over-55 Unlimited plan. We did this maybe 3 weeks ago. But the features are all the same on both plans.
We are both on the same Android 7.0 final OTA firmware updates from Google. NBD92G
Would there be ANY chance that a sideload firmware update would make any difference? We're getting desperate here. Any & all suggestions welcome.
I wonder if her SIM is configured for wifi calling. There has been a conflict between wifi calling and mms for awhile. I've seen it reported several times where this T-Mobile forum post helps in that case
Don't use old firmware... I had issues on certain custom ROMs and old firmware where MMS wouldn't work over WiFi. Never as bad as you were getting.
If you wanna stay stock, sideload the latest OTA to go to NGI55D. Anything older than that is vulnerable to Blueborne exploit, which is a HUGE security concern IMO. I can confirm MMS is working correctly (even with WiFi enabled) on bone stock NGI55D as well as custom ROM Dirty Unicorns v11.7.1 which includes September security patch.
ktmom said:
I wonder if her SIM is configured for wifi calling. There has been a conflict between wifi calling and mms for awhile. I've seen it reported several times where this T-Mobile forum post helps in that case
Click to expand...
Click to collapse
I've had this issue on most LOS roms. i ended up making a custom APN i flash when i try a rom built on LOS.
Yeah, it sure sounds like a problem with account partitioning, or something else with the account that gets associated with the SIM on initial use. What if you try the problem SIM in a phone that is not a Nexus 6? I wonder if you could get a new sim and set it up in a different phone, then transfer it to the problem phone?
OK all, finally got a TMO engineer who agreed with my assessment -- that it was a hidden provisioning problem. She nuked my wife's line and recreated it from scratch. Everything works great now. Frustrating that we had to go through about 15 phone calls and over 3 hours of phone time to get it resolved.
RealSkier said:
OK all, finally got a TMO engineer who agreed with my assessment -- that it was a hidden provisioning problem. She nuked my wife's line and recreated it from scratch. Everything works great now. Frustrating that we had to go through about 15 phone calls and over 3 hours of phone time to get it resolved.
Click to expand...
Click to collapse
Glad they figured this out.

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