Database Develop

[Q] Help : Advice or Instructions Needed Bad : USB Port Dead

I got up this morning and decided to sync some music over to my captivate. I was surprised when I started getting errors that the device was not recognized. After four hours of trying to get the phone to sync I put it back to as vanilla as I could and brought it to ATT. After trying a new cable and just about everything else the phone has been declared to be defective. My problem is how do I get this phone back to original without a usb connection. The phone is not recognized by Odin, ADB or anything else so as far as my knowledge goes I am out of ideas. The phone works fine other wise but I thought some of the brightest on here might be able to help. Any ideas guys?

Try a different USB port.
Mine only works in the back USB ports, but won't do **** in the front ones.

I probably should have been a little more clear. The port is defective on the phone. They can't even communicate with the phone at the AT&T store through the usb port with some reader. I am trying to get the phone back to resembling stock before i send it back for warranty.
Sent from my SAMSUNG-SGH-I897 using XDA App

Try downloading adbwireless from the market. It will allow you to use adb without a wired connection.
Sent from my SAMSUNG-SGH-I897 using XDA App

I have Windows 7 64x bit, and sometimes my connections seem dead, and I just uninstall and reinstall the drivers.

ADB wireless seems like your best bet right now

Thanks. Gave that a shot and I can connect to the phone. Now all I need to do is find the att apps.

try a factory reset and see if it recognizes your phone .

rsohne said:
I got up this morning and decided to sync some music over to my captivate. I was surprised when I started getting errors that the device was not recognized. After four hours of trying to get the phone to sync I put it back to as vanilla as I could and brought it to ATT. After trying a new cable and just about everything else the phone has been declared to be defective. My problem is how do I get this phone back to original without a usb connection. The phone is not recognized by Odin, ADB or anything else so as far as my knowledge goes I am out of ideas. The phone works fine other wise but I thought some of the brightest on here might be able to help. Any ideas guys?
Click to expand...
Click to collapse
Have you tried it on another computer?

[Q] My Phone Is Not Detected By Computer

ok so this has been happening for a while and im finally tired of it...
I plug in my cdma hero fully rooted running CM 6 with the stock usb plug into my computer and neither my phone nor my computer recognize it. all the phone does is start charging. ive tried all the other ports and changing the default action on the phone to mount sd and all that but nothing has worked. its becoming a pain in the ..... yeah.... can anyone help me out?
edit: i have also tried many other known to be working usb cables

Try a new usb cable.
-----
Sent from my CDMA Hero. I got some hot Gingerbread-on-Hero action here!

usb cable
i have also tried many new usb cables... sorry i forgot to mention that.

Can you try a different computer? Trying to identify if it's a computer problem or a phone problem.

i dotn really have the option of using another computer... i think it is the computer but i am not sure.

Plug another device into the computer. 1 that is known to work. If that does not work you will need to uninstall your usb drivers and reinstall them with no devices attached.
For more information google hardware manager usb.
If this doesn't solve your issue it would either b a virus or hardware failure. If your phone charges fine I seriously doubt it is your phone that is the problem.
I almost forgot. The android usb drivers have been updated since the last release of windows. I would look into this as well.
Sent from my HTC Magic using Tapatalk

Do you have Sync installed?

gutrenchladd said:
ok so this has been happening for a while and im finally tired of it...
I plug in my cdma hero fully rooted running CM 6 with the stock usb plug into my computer and neither my phone nor my computer recognize it. all the phone does is start charging. ive tried all the other ports and changing the default action on the phone to mount sd and all that but nothing has worked. its becoming a pain in the ..... yeah.... can anyone help me out?
edit: i have also tried many other known to be working usb cables
Click to expand...
Click to collapse
Make sure you have compatible and up-to-date USB Drivers. Another thing, make sure you have HTC Sync installed.
Check the permissions on the computer with USB Ports.

The phone might be bad. I had this problem and Sprint replaced the phone

Same problem here... my wife's hero is recognized with same USB cable and same computer ... but mine wont recognize ... it started doing this after I flashed to a sense rom to update prl ... could that have screwed it up?
Sent from my HTC Hero CDMA using XDA App

argonzal said:
Same problem here... my wife's hero is recognized with same USB cable and same computer ... but mine wont recognize ... it started doing this after I flashed to a sense rom to update prl ... could that have screwed it up?
Sent from my HTC Hero CDMA using XDA App
Click to expand...
Click to collapse
Please try the suggestions made earlier and either deny or confirm the facts.
- Posted via mobile

ok so i have tried everything listed above except replacing the driver with newer ones because i cant even get it to show up in device manager... i have uninstalled and reinstalled sync multiple times... i plugged in my friend evo and it was recognized immediately. so im guessing its the phone. not sure if sprint will replace my phone as i dont have insurance.. also i need to just re.stock my phone then im guessing... gotta figure out how to do that.

gutrenchladd said:
ok so i have tried everything listed above except replacing the driver with newer ones because i cant even get it to show up in device manager... i have uninstalled and reinstalled sync multiple times... i plugged in my friend evo and it was recognized immediately. so im guessing its the phone. not sure if sprint will replace my phone as i dont have insurance.. also i need to just re.stock my phone then im guessing... gotta figure out how to do that.
Click to expand...
Click to collapse
You need to go to the 'device tree' in device manager this is the default and only view on windows xp. You are looking for usb root port or .... well hold on ill find it. Im assuming vista here?
It doesn't say it in the article but from my experience sometimes it can be selective about which devices it will allow to connect.
Unplug your device now.
Removing the drivers and re-installing them erases all the current configurations. Yes your computer remembers everything you have ever plugged into those ports until this point ↓
http://support.microsoft.com/kb/817900
I hope you remember to google for the latest android usb driver before you plug it back in!
If you didn't just go through the steps again at the microsoft site. Reopen the new drivers From android project Then plug your device in. Keep me posted.
Oh and you cant 'Revert your phone to stock' unless you made a backup of the stock rom before you flashed it. Well you could also have another copy of the same phone lying around... And even then when they send the device to hardware quality labs they're forensic equipment will tell that the locks have been snapped. Your phone might come back with a bill.
↑ Things of this nature are usually against customer service policies but in today's economy nothing would surprise me.
I hope you're not panicking! If you couldn't tell I have run into this problem more than once over the years, so the odds that your phone is jacked up are slim to none £
- Posted via mobile

you can always just download the stock rom from sprint for and update cant u? at this point i might as well insure it then have it get "stolen" just to get a new phone.

Lol. No comment ;D
- Posted via mobile

You can always try the android drivers in my post on how to install adb. Its in the hero dev section. I made that thread because some users were having trouble installing the htc drivers. As usual I'm mobile so I can't link you but you should find it no problem. Hope it helps good luck
Yea it's me again with the
" Modified Hero"

gutrenchladd said:
you can always just download the stock rom from sprint for and update cant u? at this point i might as well insure it then have it get "stolen" just to get a new phone.
Click to expand...
Click to collapse
Yes you can revert your phone to stock, don't worry. Just download the RUU from Sprint or HTC's website and run it with your phone plugged in. If you ever can get it to recognize it anyway, lol.

S.O.S.

I bought my HTC One about three or four months ago and it was working great no problems with anything, the about two weeks ago I went to add music from my computer running windows 7 onto the phone and it came up with an error of something along the lines that the device was broken or something like that, I thought that it was just my computer because its a piece of junk anyways so I tried to connect it to my friends computer and it did the same thing. The computer(s) wont do anything with the phone, not even bring up mass storage. I have tried to re install htc sync all the htc drivers and still nothing has happened. I was wondering if this has been a known problem with this phone or is it just my phone that seems to be doing it. Aside from this the phone itself is working great and I don't root or anything with the phones that I use. I was also wondering if there was anything that I might be able to do aside from the things that I have already done, and I'm willing to try just about everything.
Thanks!!!!!

lexyboyo93 said:
I bought my HTC One about three or four months ago and it was working great no problems with anything, the about two weeks ago I went to add music from my computer running windows 7 onto the phone and it came up with an error of something along the lines that the device was broken or something like that, I thought that it was just my computer because its a piece of junk anyways so I tried to connect it to my friends computer and it did the same thing. The computer(s) wont do anything with the phone, not even bring up mass storage. I have tried to re install htc sync all the htc drivers and still nothing has happened. I was wondering if this has been a known problem with this phone or is it just my phone that seems to be doing it. Aside from this the phone itself is working great and I don't root or anything with the phones that I use. I was also wondering if there was anything that I might be able to do aside from the things that I have already done, and I'm willing to try just about everything.
Thanks!!!!!
Click to expand...
Click to collapse
can you show some screenshots of exactly the error youre seeing?

I had same prob with xp had to uninstall HTC sync install windows media player and on and off with USB debugging.
I appreciate your on 7 but might help.
Sent from my One running Slim Bean

IINexusII said:
can you show some screenshots of exactly the error youre seeing?
Click to expand...
Click to collapse
This only happens once or twice ever day, the rest of the time the computer wont even read that it has something plugged into it.

lexyboyo93 said:
This only happens once or twice ever day, the rest of the time the computer wont even read that it has something plugged into it.
Click to expand...
Click to collapse
Are you plugging it into a USB SS port? I have two of those on my laptop and it acts funky when I plug it into them. Also, reinstall your drivers after deleting them from device manager.

I have a 2.0 port and what I assume to be two normal usb ports. I uninstalled the drivers but I'm not exactly sure where I need to go to get them again, do the download after I install HTC sync manager?
Sent from my HTCONE using xda app-developers app

lexyboyo93 said:
I have a 2.0 port and what I assume to be two normal usb ports. I uninstalled the drivers but I'm not exactly sure where I need to go to get them again, do the download after I install HTC sync manager?
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I wouldn't install htc sync manager at all unless you need it. You can search "universal android driver" on xda and find it.

Hey guys I just wanted to let you know that I got the problem fixed. I just performed another factory data rest and that fixed the problem. Thanks for all the help!

[Q] Mac, Windows, Ubuntu Won't Recognize Phone

After having this phone for a little over a year, I have finally decided to enjoy the world of root once again. The only probably is that I have been banging my head against the wall all day trying to figure out why none of my computers will recognize my phone when it is connected.
I am 100% stock right now.
Any and all help would be greatly appreciated.

dansmith_13 said:
After having this phone for a little over a year, I have finally decided to enjoy the world of root once again. The only probably is that I have been banging my head against the wall all day trying to figure out why none of my computers will recognize my phone when it is connected.
I am 100% stock right now.
Any and all help would be greatly appreciated.
Click to expand...
Click to collapse
Have you installed the latest HTC drivers? You can download them from http://forum.xda-developers.com/showthread.php?t=2217396

StormyNight said:
Have you installed the latest HTC drivers? You can download them from http://forum.xda-developers.com/showthread.php?t=2217396
Click to expand...
Click to collapse
@StormyNight - Thanks for this. I tried that and still no luck. I might try a hard reset and see if that works.

dansmith_13 said:
@StormyNight - Thanks for this. I tried that and still no luck. I might try a hard reset and see if that works.
Click to expand...
Click to collapse
I hate to be that guy, but I'm going to be that guy. I tried installing the drivers on a Win7 machine, even did a factory reset on the phone. I have tried using multiple cables, but still am not having any luck.
Has anyone else had this problem and been able to resolve it? I am tempted to go to Sprint and see if they will replace it and try my luck with getting one that hasn't been updated yet.

dansmith_13 said:
I hate to be that guy, but I'm going to be that guy. I tried installing the drivers on a Win7 machine, even did a factory reset on the phone. I have tried using multiple cables, but still am not having any luck.
Has anyone else had this problem and been able to resolve it? I am tempted to go to Sprint and see if they will replace it and try my luck with getting one that hasn't been updated yet.
Click to expand...
Click to collapse
I've never experienced this, but I've heard that some cables can only handle charging the phone but not doing data transfers between the phone and the PC. Is the phone getting charged when connected to the computer? Also, is the phone getting charged normally (via outlet/AC)?
It might be that the phone's faulty - in that case just factory reset your phone, make sure it's S-ON, unrooted, on stock ROM, completely wiped etc, and take it back to Sprint.
I'd suggest towelroot to root your phone easily without a computer, but since the newer HTC phones have /system write-protected, it won't work. Give it a try though anyways - it won't affect anything.

StormyNight said:
I've never experienced this, but I've heard that some cables can only handle charging the phone but not doing data transfers between the phone and the PC. Is the phone getting charged when connected to the computer? Also, is the phone getting charged normally (via outlet/AC)?
It might be that the phone's faulty - in that case just factory reset your phone, make sure it's S-ON, unrooted, on stock ROM, completely wiped etc, and take it back to Sprint.
I'd suggest towelroot to root your phone easily without a computer, but since the newer HTC phones have /system write-protected, it won't work. Give it a try though anyways - it won't affect anything.
Click to expand...
Click to collapse
It charges when connected to the computer, but when I connected it to my Car Dock this morning it told me that it couldn't charge it. This was using the HTC Card Dock specific for my HTC One.
I'll be taking this in to the Sprint Store to see if they will order me a replacement, or can show me where I am going wrong.

dansmith_13 said:
It charges when connected to the computer, but when I connected it to my Car Dock this morning it told me that it couldn't charge it. This was using the HTC Card Dock specific for my HTC One.
I'll be taking this in to the Sprint Store to see if they will order me a replacement, or can show me where I am going wrong.
Click to expand...
Click to collapse
Yeah then I'm almost positive it's your HTC One that has a problem.

StormyNight said:
Yeah then I'm almost positive it's your HTC One that has a problem.
Click to expand...
Click to collapse
I had the same problem with my HTC. I took it into Sprint, it ended up being an issue with my phone. They replaced it and problem solved

[Q] Unable to recognize phone when hooked up to computers

Hey folks,
So I have a completely unmodified, stock Canadian N920W8 on 6.0.1, and no matter what I do, I cant get it to be recognized by Odin on my Win10 or Heimdall on my Mac.
I've done everything I could think of. Different cables, different ports, even different computers. Reinstalled the USB drivers, everything.
Anyone have any ideas? My phone won't fast charge, and is lagging more and more. I can't even Odin back to stock because it won't recognize. Factory Reset just cleaned out everything but nothing has changed. OEM unlock and USB debugging on, it won't be seen by the computers.
Any help? It's past manufacturer warranty, but it's still a good phone and I don't wanna lose it.

ve6ay said:
Hey folks,
So I have a completely unmodified, stock Canadian N920W8 on 6.0.1, and no matter what I do, I cant get
Any help? It's past manufacturer warranty, but it's still a good phone and I don't wanna lose it.
Click to expand...
Click to collapse
Did you install the actual drivers or just the ones that Windows installs? I use the ones that Samsung smart switch installs and I have no issues. If it is not fast charging and your computer does not recognize the phone it may not matter what drivers you use.

I used the Samsung USB drivers for Mobile Phones from Canadian support page. And that's on a fairly fresh win 10 install, too.

ve6ay said:
I used the Samsung USB drivers for Mobile Phones from Canadian support page. And that's on a fairly fresh win 10 install, too.
Click to expand...
Click to collapse
If you can I would suggest installing smart switch and see if smart switch sees your phone.

CodeNameRedNeck said:
If you can I would suggest installing smart switch and see if smart switch sees your phone.
Click to expand...
Click to collapse
I tried it on the Mac, smart switch didn't see the phone booted up. Didn't get a chance to try it in Odin mode. I'll try that tonight. And also on the PC. Any other suggestions?

ve6ay said:
I tried it on the Mac, smart switch didn't see the phone booted up. Didn't get a chance to try it in Odin mode. I'll try that tonight. And also on the PC. Any other suggestions?
Click to expand...
Click to collapse
Unfortunately not. I was hoping smart switch would see it. I would not rule out a damaged USB port.

I hope not... this is way past warranty, and I wanted to flash the thing with Khongloi's new Nougat rom... if it won't be recognized, then I can't even back it up or re-flash it to stock. Which is not a good thing...
No other suggestions, @CodeNameRedNeck ? You've been a huge help otherwise.

ve6ay said:
I hope not... this is way past warranty, and I wanted to flash the thing with Khongloi's new Nougat rom... if it won't be recognized, then I can't even back it up or re-flash it to stock. Which is not a good thing...
No other suggestions, @CodeNameRedNeck ? You've been a huge help otherwise.
Click to expand...
Click to collapse
Just to be sure. Can you transfer files from your PC to your phone and vice versa? Do you have any USB 3.0 ports? My phone seems to work better on 3.0 but still works on other types. Do you still have the Samsung cable? I know you said you have tried other cables but I used to have two cables that would not do data.

I tried with a brand new from the box cable, into four different usb 2 ports on the Mac and 2 usb 3 ports on the windows 10 PC.
No luck with it even being recognized for file transfers either.

@ve6ay, I could be wrong but I would say you probably need a new port. You should be able to pick one up relatively cheap. Good luck.

That's my thought, too, and in that case, I'll forgo anything. The contract is up in October, and it got the OTA update to 7.0, so I'm okay with it for now. I'm not into opening up her phone (which hasn't even been rooted yet) to switch out a port that I'm not confident enough to switch out.

ve6ay said:
That's my thought, too, and in that case, I'll forgo anything. The contract is up in October, and it got the OTA update to 7.0, so I'm okay with it for now. I'm not into opening up her phone (which hasn't even been rooted yet) to switch out a port that I'm not confident enough to switch out.
Click to expand...
Click to collapse
Did you try going into Developer Options and then scrolling down until you see "USB Configuration" and setting it to MTP? Or open the dialing pad and enter *#0808# and then making sure it's set to MTP, ADB and then try again.. If that doesn't work then it really is your port connection and it's actually super easy to replace and cheap too! All you'd have to do is heat the back up so you can loosen the glue up and then slowly pry the back off and then remove like 16 screws(lol) and then at the bottom you just unscrew it and easily pull the thin connection out.. I've done it several times so far although trying not to break the back glass is super hard..

The back glass got shattered in a drop last summer. So that will probably be a problem. Like I said, new phone this fall, most likely the next Note series. Though I'm tempted to go with an Exynos variant from across the ocean.