Related
Hi!
After weeks of flawless function my Xperia can not find my carriers phone network.
I have updated the phone to the new ROM but that does not help.
The phone finds the SIM card and asks for the code.
Strangly it can connect to internet through my carrier (Tele2).
But I can not get a connection to the phone network and make a normal phone call.
Is something wrong with the phone?
NO, cause with another carrier (Telenor) everything works pefect.
Then obviously something is wrong with my carrier (Tele2) or the SIM-card.
NO, cause when I put my Tele2 SIM-card in another device (Ipaq 6515) it works perfect.
The Ipaq is not a 3G-phone. Can that have anything to do with it?
I'm getting lost here, all help is appreciated.
(ORIGINAL MESSAGE
Hi!
After weeks of flawless function my Xperia has started to lose it's phone network.
I notice it after I wake my phone up from stand by mode.
It doesn't help to turn the phone option off and on in Comm manager, but it has sometimes helped turning flight mode on and off.
Other times I had to restart the phone.
This happens a couple of times every day, after long times of not using the phone. I have not been able to trigger this problem, so I don't know what causes it or exactly when it happens.
Strangly it can connect to HDSPA while it has lost the phone network.
I have also experienced som freezes when I'm flipping between the panels to much.
All help is appreciated, thanks.
It would be helpful if you could give us more information.
What ROM are you using
Which carrier you have
etc.
mo.ammi said:
It would be helpful if you could give us more information.
What ROM are you using
Which carrier you have
etc.
Click to expand...
Click to collapse
I'm using:
ROM 1.02.936.3
Radioversion 1.06.25.29
The carrier is Swedish Tele2.
In Sweden we have GSM-900 and GSM-1800.
Tele2 also provide me with UMTS and HSDPA.
Today the problem became worse.
Even after repeated soft restarts it refused to find the phone network.
Then I change SIM-card to another carrier and it found the network.
I also tried the SIM-card that's giving me problems in another device. Works fine.
So both SIM-cards works. I'm now gonna go with the new carrier during the day to see if the problem come back.
If anyone have any ideas, please help.
krion said:
Today the problem became worse.
Even after repeated soft restarts it refused to find the phone network.
Then I change SIM-card to another carrier and it found the network.
I also tried the SIM-card that's giving me problems in another device. Works fine.
So both SIM-cards works. I'm now gonna go with the new carrier during the day to see if the problem come back.
If anyone have any ideas, please help.
Click to expand...
Click to collapse
All I can say that Xperia sometimes looks for the signal a bit longer it should IMO,
but I also know that carriers have many many problems usually and they're also often responsible for signal drops in some places too.
I know that 'cos I was talking to my carrier many times about it and learned something about it...
have u tried hard resetting the phone or re-installing the software? ..
if u run the sony update software it will give u the option to re-install your phones software - not sure if that has the same effect as a hard reset ..
probably worth trying
Amanox said:
have u tried hard resetting the phone or re-installing the software? ..
if u run the sony update software it will give u the option to re-install your phones software - not sure if that has the same effect as a hard reset ..
probably worth trying
Click to expand...
Click to collapse
Thanks for answering, I have now done a total reinstall and updated the phone to the newest R2... ROM.
The problem remains.
The phone finds the SIM card and asks for the code.
It can connect to internet through my carrier (Tele2).
But I can not get a connection to the phone network and make a normal phone call.
Is something wrong with the phone?
NO, cause with another carrier (Telenor) everything works pefect.
Then obviously something is wrong with my carrier (Tele2) or the SIM-card.
NO, cause when I put my Tele2 SIM-card in another device (Ipaq 6515) it works perfect.
I'm getting lost here, more ideas is appreciated. Tomorrow I will call Tele2 support.
Have you tried disabling 3G/HSDPA?
Chance that you have very poor 3G on your phone, whilst the IPAC is picking up ok 2G.
artesea said:
Have you tried disabling 3G/HSDPA?
Chance that you have very poor 3G on your phone, whilst the IPAC is picking up ok 2G.
Click to expand...
Click to collapse
Thanks for replying.
I disabled HSDPA/HSUPA in the advanced network menu. But it didn't help.
I also tried to choose GSM only in the phone seetings menue. But I could not even change the setting. Just got an error message about not being able to change the network (or something similar).
Is there any other setting that might be worth trying?
krion said:
Thanks for replying.
I disabled HSDPA/HSUPA in the advanced network menu. But it didn't help.
I also tried to choose GSM only in the phone seetings menue. But I could not even change the setting. Just got an error message about not being able to change the network (or something similar).
Is there any other setting that might be worth trying?
Click to expand...
Click to collapse
Having worked for several phone companies a few years at customer service I know what the procedure is.
-First thing they do is ask you to do a "crosstest", try your SIM in another phone and see if that works.
-You'll tell them that you did that and everything works fine when you use another phone.
-They'll automatically conclude that there's something wrong with your phone (correctly)
-They'll ask you if you could do a hard reset ( You did that too)
-Then maybe they'll try and reset the network (which almost never works)
Basically they'll have no other choice then for you to return it and have them look at the problem / replace your phone.
I don't think we here can help you with your problem
Good luck and keep us posted
Get a new SIM card. I've seen problems like this before, and an updated SIM card solved it.
The best way would be to test your SIM card in a similar phone, the ipaq not being close because it's not even 3G.
maedox said:
Get a new SIM card. I've seen problems like this before, and an updated SIM card solved it.
The best way would be to test your SIM card in a similar phone, the ipaq not being close because it's not even 3G.
Click to expand...
Click to collapse
I'm so confused right now.
Got my new sim card today, problem remains.
I call the carrier support and after they've looked the IMEI-number up they say that the phone is barred by an external operator. They won't tell me the reason and by what operator.
So I call the other carriers support and after they've done a IMEI-search they say that the phone is not locked in any way, by them or any other operator. After have been talking to Xperia support they come to the same conclusion. The phone is not locked but agree to that something is wrong, with phone or carriers, and they want me to try with a third carrier.
Final
I've handed in my phone to the seller and got another one back instead.
The end
Exact same problem
Howdy folks,
I have the exact same problem: My Xperia has worked fine for a month. Suddenly I can't register with Tele2 network (tried another Tele2 card as well that didn't work) for calling but have access to data channel so I can surf. Got told by the Tele2 support that my phone was fu**ed up. Got pissed off. Tried a sim for another provider (Telenor) that worked. Called the Tele2 support again. They noticed that I have an old (2g) sim, so they will send a new (3g) card to test if that fixes this mess. It should arrive late this week or early the next. Can't wait...
I'll keep you posted in this thread (or, if I should instead have made a new thread, a moderator may spank me and I will do better).
/Swedish Dave
Nope, new sim-card didn't fix it. But I have found at least one other xperia-user with this problem...
bad GSM signal
I have a X1
rom 1.03.931.10
radio 1.10.25.18
protocol version 52.56.25.29W
and since from the start I have bad GSM signal I have like 1-2 lines onli and it go up to 5line but onli from time to time (and then it drops again to 1-2line or none but If Itray to call is working or I get called but I can berly hear them bicose of the bad signal) on O2 network and in T-mobile is the same no mather wher I'm in town or outside of town; I'm in UK
is the phone damaged?? or...
sry for my bad english
My phone does the same thing
My x1 has had no problem with phone function or network. However, from the last week, the signal began to be lost sometimes, and the machine turned off automatically. and finally today, there is no signal at all.
MY SIM card works with other phones, so, I thought it might be software problem, and hard reseted with new rom. However, still no signal. It keeps looking. Does anyone have the same problem, and hopefully, solution?
I´m using my X1i with Tele2 as my service provider,but i don´t have any problems with signalstrength.. Works just fine..
speederTM said:
I have a X1
rom 1.03.931.10
radio 1.10.25.18
protocol version 52.56.25.29W
and since from the start I have bad GSM signal I have like 1-2 lines onli and it go up to 5line but onli from time to time (and then it drops again to 1-2line or none but If Itray to call is working or I get called but I can berly hear them bicose of the bad signal) on O2 network and in T-mobile is the same no mather wher I'm in town or outside of town; I'm in UK
is the phone damaged?? or...
sry for my bad english
Click to expand...
Click to collapse
I know I should've introdouced myself first, and that this is a strange first post, but:
HOLY SMOKES!!!
Xperia has FIVE reception bars????!!!!!
I always thought that 3 is the max value, since it only happened once that it went up to three bars, rest of the time it's maximum 2, usually 1.
I am also on Tele2 carrier, in Sweden that is, and since yesterday, I have no reception AT ALL.
Nothing.
Tried turning off 3G(or whatever it's called), nothing happens.
Tested with 3 other cards (one Tele2, one Telenor, one Telia) - all seem to be working okay. Except that the Tele2 one has slightly lower reception than the others.
Tested with 3 other phones as well - iPhone 3GS, Nokia 5800 Xpress Music, HTC Desire. All of them worked perfectly. Full coverage on that super-fast network thingy(the 3G symbol on iPhone).
Internet is just flowing on other phones - but Xperia is just falling behind in the most important section - reception.
Calls get dropped (2/3 of the calls), I must send same message at least 3 times in order to get it sent, Internet is crappy - if there's any at all.
Any kind of guidance is mostly appreciated.
P.S. A bit of those numbers which seem to be important:
Microsoft Windows MobileR 6.1 Professional
CE-OS 5.2.19608 (Build 19608.1.2.60)
ROM-version: 1.05.936.9
ROM-date: 04/19/09
Radioversion: 1.14.25.55
Protocol version: 1.0.11842.32680
Since all of you seem to have problems with one and the same carrier (Tele2) why don't you simply switch to another one? I once had a problem that was very alike the one described here and after several unsuccessful attempts of the carrier to fix it I simply switched to another one and all my problems were gone.
I have a strange problem with my Kaiser, the signal with t-mobile uk keeps dropping, I have changed various radios and roms but still have the problem.
Current Phone is: V1615
KAIS130
SPL-3.34.Hard
CPLD-8
Current RomDA Ultimate X-V3 (but have tried anumber of others including stock t-mobile)
Current Radio: 1.70.19.09 (but have tried a number of others)
Any help would be appreciated.
p.s. Yeah on my first post, been a lurker for far too long.
Do you use 3G networking?, if not, try to change under Band menu to GSM network, it works pretty well and most places has good signal for it.
Good Luck!
I've had a nightmare with mine on T-mobile..
3 months ago, my phone developed a problem where it'd drop its network for a few hours, then I'd get a few hours of it working, etc. etc.
It was sent to T-mobile, who just re-flashed it. Still didn't work! Had it sent back and it was away a long time, I believe they replaced the motherboard.
It's been working perfectly for the last month until today - When it hasn't had a network connection the whole day! I'm worried it's still broken..
Hopefully our problems are network based! T-mobile warranty returns are terrible.
Aha! Changing my "Network Type" to GSM from Auto fixed things.
...But now when I receive a text, it vibrates until I reset!
jamiepyrite said:
Aha! Changing my "Network Type" to GSM from Auto fixed things.
...But now when I receive a text, it vibrates until I reset!
Click to expand...
Click to collapse
turn off vibrate
Hi Milmirex & Jamiepyrite, thanks for the comments.
I've changed to GSM and it has been working fine for the last ten minutes, will test for the rest of the day and report back.
Does anybody else have any idea's how to fix 3G problem? I receive emails all day so could really do with this being resolved.
Does anybody else have same issue but with different network? would possibly point to hardware issue if you do.
Thanks again.
P.S. I didn't have the problem with vibrating on receiving texts
I had flashed back to the original T-Mobile ROM when it was doing the vibrate thing. Flashed it again back to the ROM I was using before and all works fine now
jamiepyrite said:
I had flashed back to the original T-Mobile ROM when it was doing the vibrate thing. Flashed it again back to the ROM I was using before and all works fine now
Click to expand...
Click to collapse
Even I have the similar issues from last week. Mine is MDA VARIO III. Even after changing my band to GSM, the issue stil seesm to be there. For about 10 mins i get a weak sigmnal, then it disappears.
Where did you get the original TMobile Vario III ROM. I would like to reflash and see if it fixes the problem. Can you please direct me to the right place
Thanks
Shashi
I think my problem may be similar. I'm with Virgin Mobile but I think they use T-Mobile network.
Have had my Tytn II for over a year & haven't touched software or settings for several months & all has worked well. For the last few weeks I've had no signal in places that other people on the same network (using different phones) are fine. Sometimes if I reboot it comes back. I'm also now finding low battery a lot but I think that the signal issue is draining my batter as it seems to be constantly searching. I get low/no signal with a completely full battery so I don't think that the battery is the problem.
Might this be a H/W problem? Anything I can do to sort this?
i have the same problem. I use Telkomsel operator in indonesia. My Kaiser is HTC Brand.
Any idea why is this happen? Seems like A LOT OF Kaiser went bad this way
Anyone have solution?
im4u2nv said:
i have the same problem. I use Telkomsel operator in indonesia. My Kaiser is HTC Brand.
Any idea why is this happen? Seems like A LOT OF Kaiser went bad this way
Anyone have solution?
Click to expand...
Click to collapse
Yup bro, we had the same problems,
i had already try to use with XL, Indosat, and my own Telkomsel,
but still had this serious problems,until i switch phone mode into GSM
i use this gadget for 3G purpose now i must use only GSM
is there any solutions from HTC? I already count on the net and found a lot of problem like we had and still no solutions from HTC
This one is pretty *beep* up! The phone was working pretty fine last time I looked at it (30 minutes ago), I put it in my pocket and had dinner (as always), then I took it out to make a phone call and it says just "Emergency call only" instead of showing my phone operator (3 ITA). I tried rebooting, no luck! Still the same.
Strange thing is that it has signal (full) but I can't make/receive calls or use data network. If I go under Settings -> Wifi -> Mobile networks settings and I look for operators it searches and I can see all of them (mine included) but I cannot select it!! Neither mine nor another one (TIM, which is the roaming default one for my operator when there's no signal)...it just says "Unable to connect. Try later".
Weirdest thing of all is that I AM RECEIVING PUSH EMAILS from gmail!!!
Anyone has a clue about this??? Has it ever happened to anyone?
Btw, I'm using zeroblaster rom, which is based on official italian froyo firmware...everything was working so good until ten minutes ago!
Hope I don't have to reflash...
Just got weirder: put my sim on another phone...it registers without problems on the network.
Then put the other's phone's sim on my sgs...it registers without problems.
Then switched again: Emergency calls only
WHAT THE ****??!? (what are we? children? sorry mod...lol)
carlocb said:
Just got weirder: put my sim on another phone...it registers without problems on the network.
Then put the other's phone's sim on my sgs...it registers without problems.
Then switched again: Emergency calls only
WHAT THE ****??!? (what are we? children? sorry mod...lol)
Click to expand...
Click to collapse
Sounds like it may be ur sim card but its weird it would work in another phone. Perhaps its a mix of ur sim and ur rom. A flash may be ur only fix...
Sent from my GT-I9000M using XDA App
yiannisthegreek said:
Sounds like it may be ur sim card but its weird it would work in another phone. Perhaps its a mix of ur sim and ur rom. A flash may be ur only fix...
Sent from my GT-I9000M using XDA App
Click to expand...
Click to collapse
It is WAY weird imho! The weirdest thing being that I'm still receiving gmail's pushes after 5-6 reboots while it keeps saying "emergency calls only".
Also I saw that when the phone boots, while it's loading the launcher, widgets, etc. it gets the connection for like 2-3 seconds it shows my operator (in the lockscreen), then it switches to "emergency calls only"...
I'll wait another hour (maybe as the issue came out of nowhere it'll go away? ) then I'll try reflashing...since I had to change to k9 anyway to fix the /system corruption etc. -.- I'm already backing-up...
Hope the flash will fix this though...it's really a pain in the ***
carlocb said:
It is WAY weird imho! The weirdest thing being that I'm still receiving gmail's pushes after 5-6 reboots while it keeps saying "emergency calls only".
Also I saw that when the phone boots, while it's loading the launcher, widgets, etc. it gets the connection for like 2-3 seconds it shows my operator (in the lockscreen), then it switches to "emergency calls only"...
I'll wait another hour (maybe as the issue came out of nowhere it'll go away? ) then I'll try reflashing...since I had to change to k9 anyway to fix the /system corruption etc. -.- I'm already backing-up...
Hope the flash will fix this though...it's really a pain in the ***
Click to expand...
Click to collapse
the same thing that is happening to me (H3G italy)... really strange
enlightener said:
the same thing that is happening to me (H3G italy)... really strange
Click to expand...
Click to collapse
Sounds like your network (3) is down. Id call them to see what is going on...
enlightener said:
the same thing that is happening to me (H3G italy)... really strange
Click to expand...
Click to collapse
Are you kidding me?? What, right NOW?? Could it be something wrong with H3G? Did you putting sim on another phone? Getting weirder and weirder lol!!!
What rom/firmware are you using??
yiannisthegreek said:
Sounds like your network (3) is down. Id call them to see what is going on...
Click to expand...
Click to collapse
No that's not it, because putting H3G sim on another phone WORKS!!
And anyway, when H3G's down it uses TIM as roaming...this time I cannot even select TIM as operator, it refuses! And normally you can always use tim in roaming if you want (even when H3G has signal...)!
carlocb said:
No that's not it, because putting H3G sim on another phone WORKS!!
And anyway, when H3G's down it uses TIM as roaming...this time I cannot even select TIM as operator, it refuses! And normally you can always use tim in roaming if you want (even when H3G has signal...)!
Click to expand...
Click to collapse
Hmmmm... That is weird alright.
If you purchased your SGS through your carrier H3G I would still call them to report it as there are now 2 of you experiencing the same issue so it cant just be phone related and if it is then they will have to honor your warranty to replace or fix it (both of you)...
It's happening to me too.. i also use H3G Italy on my Galaxy S and i have this issue since around 19:00 this evening with my work SIM card
I have a Tayutama 1.0.0 ROM based on the JPM Froyo ROM.. it's the first time this is happening to me..
lionita said:
It's happening to me too.. i also use H3G Italy on my Galaxy S and i have this issue since around 19:00 this evening with my work SIM card
I have a Tayutama 1.0.0 ROM based on the JPM Froyo ROM.. it's the first time this is happening to me..
Click to expand...
Click to collapse
Well... That is 3 of you so it must be carrier related in some way. Again... Call your carrier and explain what is happening. Explain that when you put the sim into a different device it works ok but in the SGS all you can do is make emergency calls and they should be able to tell you what is going on.
Make sure to post back as I am now interested in seeing what your issue is / was...
carlocb said:
Are you kidding me?? What, right NOW?? Could it be something wrong with H3G? Did you putting sim on another phone? Getting weirder and weirder lol!!!
What rom/firmware are you using??
Click to expand...
Click to collapse
JP5 (i tried another one, don't remember what version but it's the same, it is not firmware related)
in settings->about phone->status it says:
network: 3 ITA
mobile network type: UMTS
service state: out of service
mobile network state: connected (and it works... )
but ... int the status bar it shows "Only emergency calls"...
i haven't tried another phone yet... will do now...
edit: tried my sim on another phone and another sim on my phone.... it works....wtf?
enlightener said:
JP5 (i tried another one, don't remember what version but it's the same, it is not firmware related)
in settings->about phone->status it says:
network: 3 ITA
mobile network type: UMTS
service state: out of service
mobile network state: connected (and it works... )
but ... int the status bar it shows "Only emergency calls"...
i haven't tried another phone yet... will do now...
Click to expand...
Click to collapse
You just answered your own question I think. "service state: out of service" says it all I believe even if the sim cards DO rgister on another phone for whatever reason.
The fact is the they dont register on your Galaxy S so call them and report the issue and they should be able to help you...
Yeah well, you see, that could be a problem because...H3G has a TERRIBLE customer care, lol! Basically the thing is you can't call them...you need to send an email, and an answer will arrive 2-3 days later. That's not good enough for me! If it doesn't get fixed tomorrow I'll go directly to a 3shop and they'll call someone higher to understand this. Hope they fix it soon though!
Anyway...now I have a strong curiosity: could it be JUST the SGS? If so...WHY???? I tried putting the simcard on a Nokia E71 and it works...does anyone have another android phone with H3G? Could it be somehow "system"-related? Because I can't figure out why a specific phone device shouldn't work point-blank with my operator! And that's even a phone they sell themselves!!
Rebooted and now it WORKS! THANK GOD (even if I'm atheist....)
Still would like to know why it did this!
I had a similar problem where if I was in an area with bad reception it would default to emergency calls only. But the funny thing is when I go into the menu settings I can see my carrier and when I try to select it, it says network unreachable. Eventually I would get signal but the tab still says emergency calls only. Tried making calls but it wouldn't allow.
Initially to rectify the problem I rebooted the phone and that worked but got annoying. So I realised that if I left it for a couple of mins whenn it had reception it would fix itself. As of recently (last 2 months) I haven't any problems.
Btw i'm on jpm and my carrier is 3 australia. It's rubbish service
Sent from my GT-I9000 using XDA App
Hello,
Same thing happening to me... It must have something related to signal strength, i went downtown and phone was perfectly fine.
But at home it keeps loosing signal, i dialed *#*#0011#*#* and it shows changing BAND... as if it was searching for service on different bands...
But the thing is, i tried inserting the SIM on other 2 phones and i get a FULL signal, so i guess signal is coming pretty intense here... why is the SGS loosing it? i have no idea...
By the way, i am from Brazil, and that started happening after i flashed my rom to FROYO VJJPA..
me too, has no signal at home but works for another phone.
gentefina said:
Hello,
Same thing happening to me... It must have something related to signal strength, i went downtown and phone was perfectly fine.
But at home it keeps loosing signal, i dialed *#*#0011#*#* and it shows changing BAND... as if it was searching for service on different bands...
But the thing is, i tried inserting the SIM on other 2 phones and i get a FULL signal, so i guess signal is coming pretty intense here... why is the SGS loosing it? i have no idea...
By the way, i am from Brazil, and that started happening after i flashed my rom to FROYO VJJPA..
Click to expand...
Click to collapse
Come on guys help us out!
My battery drains because the cell keeps searching for signal!
gentefina said:
Come on guys help us out!
My battery drains because the cell keeps searching for signal!
Click to expand...
Click to collapse
Same is happening to me. Serive state says out of service so could registering the sim card to phone be the actual isuue?
My xperia zr works perfectly while using Smart, talk n text, sun cellular simcards but doesn't work on any Globe sim cards or touch moblie (tm), this providers that i mentioned is from the Philippines.
I am certain that this phone is openline. I've checked it using xperia codes in dialler that i dont remember.
When I insert the Globe sim it only shows no service and emergency calls. But it shows the Globe provider in notif. I connot make call and text.
But when i use other network it works perfectly.
Is there any solution for this. Thank you guys. Im new here.
My phone doesnt have warranty anymore. :crying:
I am not really really sure as I haven't faced this situation before. Is there anything wrong with that particular sim card? is it possible to get a replacement and see if it works.
Someone in the forum might have better answers than me Wait before you try it out.
Tommylee567 said:
I am not really really sure as I haven't faced this situation before. Is there anything wrong with that particular sim card? is it possible to get a replacement and see if it works.
Someone in the forum might have better answers than me Wait before you try it out.
Click to expand...
Click to collapse
Sir thanks for your fast reply!!
Sir I tried different globe simcards, Sometimes it works but when signal drops to zero it remains no service and cant make or receive call and text. But I can see that the signal bars are working. But when I use other providers like smart,sun It works like charm ( , im on stock rooter 4.3 jellybean.
Good day Lervzz, try using gsm only as your mobile network. i'm using tm and everytime I use wdcma, my phone oftenly doesn't have a reception. This may be a problem for globe prepaid subscribers only.
skabuts said:
Good day Lervzz, try using gsm only as your mobile network. i'm using tm and everytime I use wdcma, my phone oftenly doesn't have a reception. This may be a problem for globe prepaid subscribers only.
Click to expand...
Click to collapse
no luck sir
I've tried that huhuhuhuhuhu
still no service , but the signal bars are going up and down. In lockscreen there is GLOBE but in notif its no service sometimes emergency calls only.
yes its only a problem on globe. waaaa .
by the way thanks for the reply.
lervzz said:
no luck sir
I've tried that huhuhuhuhuhu
still no service , but the signal bars are going up and down. In lockscreen there is GLOBE but in notif its no service sometimes emergency calls only.
yes its only a problem on globe. waaaa .
by the way thanks for the reply.
Click to expand...
Click to collapse
I'm quite sure that I only encounter that problem when I'm using wdcma only. Why don't you try bringing your unit to a sony experia stall, they may give better info regard9ing this. The phone was launched June last year which makes me wonder why your phone doesn't have warranty anymore.
*#*#7378423#*#* to use the dialer code.
skabuts said:
I'm quite sure that I only encounter that problem when I'm using wdcma only. Why don't you try bringing your unit to a sony experia stall, they may give better info regard9ing this. The phone was launched June last year which makes me wonder why your phone doesn't have warranty anymore.
*#*#7378423#*#* to use the dialer code.
Click to expand...
Click to collapse
Is it possible to grant my warranty even though I dont have the receipt but ntc and sony sticker is intact? This phone is second hand. :/
I send my phone to repair, I'll update you guys.. hopefully my phone will work again.
Don't worry buddy things will get better...... :good:
fcking no signal
do you still have this problem?
Hi folks,
after the last update I have a big problem: when I start a call suddently the signal goes 0 (on both SIMs) and I receive a "no network" error. After a few seconds the signals go back but sometimes I have to wait for 15 or 20 minutes to call otherwise the call drops again.
It happens even when receiving calls.
I have this problem at around 30/40% of calls I try to make and this is very disappointing because I use the phone for work and I do many calls everyday.
A user on an Italian forum had the same problem two updates ago, he told me that he solved after a reset of the phone. I'm desperate now, tomorrow it's holiday in Switzerland so I think I will do it.
NOTE: It's strange nobody on internet is talking about this problem... It's only me?
Having the same issues with this build.
I have the HK dual sim, which I flashed the SEA firmware onto last year.
I'm having to go back to my old phone until this is resolved, I have missed several calls because of it. I tried a factory reset, which seemed to clear it up for a short while, but the problem came back.
Same problem here. After the update of
51.1.A.5.159I cannot receive or place calls
I cannot receive or send messages
IF I am inside a building. The network goes from 2 bars to 0 when I try to call. If i go outside of the building the cellular network is stronger (full) and calls are going through. I suspect there's something wrong with the baseband maybe? Which is what I was trying to search for yesterday. Was wondering if the current baseband for Android 11 is new or maybe it is the old one from Android 10?
Regardless, I can wholeheartedly say that Android 11 has basically shattered the signal strenght on this device to the point of making it useless. Now I can use it as a multimedia device... weeeheeeee.... Buy a premium device they say, it will be worth it, they say. Never had this issue on any of my Oneplus devices. Shame on Sony!
(btw my phone has the international software, not the HK one. using it on one single sim- XQ-AT-51).
The italian user told me now he's fine, the problem didn't came back.
Tomorrow I have a Switzerland holiday, I'm going to reset the phone to try to fix the problem.
Thanks for answering my question, it seems I'm not the only one with this problem. It's a pity there's no more official Sony forum to discuss these issues.
theskig said:
The italian user told me now he's fine, the problem didn't came back.
Tomorrow I have a Switzerland holiday, I'm going to reset the phone to try to fix the problem.
Thanks for answering my question, it seems I'm not the only one with this problem. It's a pity there's no more official Sony forum to discuss these issues.
Click to expand...
Click to collapse
Please do let us know how you get going. I too wanted to perform a factory reset but I've postponed it in case I could find some answers on the internet.
1ceb0x said:
Please do let us know how you get going. I too wanted to perform a factory reset but I've postponed it in case I could find some answers on the internet.
Click to expand...
Click to collapse
The phone is now restoring the backup from Google but this evening I don't think I will make a single call.
Tomorrow at work I will stress it (usually I make 1h of calls everyday, using both SIMs), and give you the results. Cheers!
The situation is maybe worse than before.
I don't remember if is it possible to downgrade. Xperifirm? Still works with new phones?
Otherwise I have to use my old XZ Premium because I have so many issues at work.
1ceb0x said:
Same problem here. After the update of
51.1.A.5.159I cannot receive or place calls
I cannot receive or send messages
IF I am inside a building. The network goes from 2 bars to 0 when I try to call. If i go outside of the building the cellular network is stronger (full) and calls are going through. I suspect there's something wrong with the baseband maybe? Which is what I was trying to search for yesterday. Was wondering if the current baseband for Android 11 is new or maybe it is the old one from Android 10?
Regardless, I can wholeheartedly say that Android 11 has basically shattered the signal strenght on this device to the point of making it useless. Now I can use it as a multimedia device... weeeheeeee.... Buy a premium device they say, it will be worth it, they say. Never had this issue on any of my Oneplus devices. Shame on Sony!
(btw my phone has the international software, not the HK one. using it on one single sim- XQ-AT-51).
Click to expand...
Click to collapse
The thing I noticed is that the call drops when switching network from 4G to 2G. Expecially on my Italian SIM, i have a weak 4G signal in my office (1-0 bars) but I have a full 4 bars 2G signal. Before this update when I start a call you can clearly see the signal bar going from 0-1 to full 4 meaning the phone switched to 2G. After this update it was impossible to place a call from my office on my italian SIM because it fails in that 4G/2G switch.
I put that SIM in "GSM only" and I had no issues in managing calls. It's unpractical but works.
The problem is worse on my Swiss SIM (the one I use for work) that has no 2G coverage, so I leave it in 5G/LTE/WCDMA/ecc ecc and hope the best. But I see some switch happens even there ranging from 0-1 to 3 bars (I think is 4G/3G switch. I don't have 5G or 2G coverage in my office). So I can't do anything to avoid the issue, that happens randomly but it's quite frustrating
(...)Same problem on HK. Does anyone think that the problem will be solved with an update? Sony flagship haha. The gsm signal was much weaker than the former P20pro before .... 178. Now ..... disaster. I think the only asset Remaining that you can read "network unavailable" on a 4K screen
So far mine seems much better after the latest update 58.1.A.5.222.
Here's hoping it was a temporary glitch.
Please try to use only one SIM until new updates.
I have the same issues but with only one it works fine.
Do we have any news about a new update so far ?
Have a good day!
Today the 58.1.A.5.222A update arrived, I tested the phone and seems to be OK, tomorrow I will test it harder during the workday.
PS: since two weeks I was using my old XZ Premium and the 1 II was resting in the drawer. So sad. I tried to flash another firmware but I had errors on Flashtool and newflasher. Nothing worked wtf.
After a working day in my office with many calls on both SIMs (a place where the problem was at its best as wrote before) I can confirm you the update completely solved the problem.
So thanks to everybody for the support, I hope you'll also be able to fix it with this update.
beachbloke said:
So far mine seems much better after the latest update 58.1.A.5.222.
Here's hoping it was a temporary glitch.
Click to expand...
Click to collapse
"Temporary glitch" un par di balle*: 3 weeks with my old XZ Premium, and the actual flagship "Xperia 1 II" in the drawer! And resets, backups, restores, tests, copying gigabytes of data from and to the phone, hours of trying to flash other firmwares and receiving only errors...
* https://forum.wordreference.com/threads/par-di-balle.1875980/
theskig said:
Today the 58.1.A.5.222A update arrived, I tested the phone and seems to be OK, tomorrow I will test it harder during the workday.
PS: since two weeks I was using my old XZ Premium and the 1 II was resting in the drawer. So sad. I tried to flash another firmware but I had errors on Flashtool and newflasher. Nothing worked wtf.
Click to expand...
Click to collapse
I got the same software number and my problem still persists. Thank you for updating the thread with your findings. Glad to hear yours is working now.
Hello everyone, I faced the same issue on my device after updating to the software version mentioned by author, I've fixed the issue by flashing .280 software for SEA customisation. Original one was HK. So, now I'm able to use my phone as usual. Hope this tip will help somewho. Good luck with your devices.