Every since I took the latest viperone ota 1.31 my exchange account keeps getting locked and I have to have the pc support people at work unlock it. Anyone ever see this happen or know maybe why its happening?
This thread can be closed. Found out the issue was actually having printer files stuck in the windows spool directory locking out my AD credentials. My phone just happen to catch it all the time so was thinking it was the exchange.
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I got my One about a month ago (first droid phone!) and have been trying to get the unlock code from htcdev.com, but it never sends it. I've gone through the unlock steps for "all other supported models", successfully submitted the Device Identifier Token and just wait for the email it says it sent with the file attachment. It never arrives. I even set up a 2nd account using gmail and the same thing. I've tried from Firefox and Chrome. I have tried this about 15 times now and getting pretty annoyed. Is this typical? Why the hell don't they send the code like they say they did? I manage the server with the email account I initially used, so I have access to all of the raw email server logs and nothing from htc is ever in there except for when I initially created the account and I received the email to activate the account.
All I want to do is get this stupid AT&T software off my phone so I can tether and use the net the way god intended
Since this is my first android phone, I'm not an expert on the ROM scene. From what I've read I probably want to install an International ROM and I believe the only way to do that involves unlocking the bootloader. Are there any other ways to do this if HTC won't send the unlock code for my phone?
I appreciate the help. I love this phone but want to get rid of half the crap that is on it that I can't remove and I don't use a single AT&T app.
I used this method to unlock, read this thread http://forum.xda-developers.com/showthread.php?t=2314582
Cronix said:
I got my One about a month ago (first droid phone!) and have been trying to get the unlock code from htcdev.com, but it never sends it. I've gone through the unlock steps for "all other supported models", successfully submitted the Device Identifier Token and just wait for the email it says it sent with the file attachment. It never arrives. I even set up a 2nd account using gmail and the same thing. I've tried from Firefox and Chrome. I have tried this about 15 times now and getting pretty annoyed. Is this typical? Why the hell don't they send the code like they say they did? I manage the server with the email account I initially used, so I have access to all of the raw email server logs and nothing from htc is ever in there except for when I initially created the account and I received the email to activate the account.
All I want to do is get this stupid AT&T software off my phone so I can tether and use the net the way god intended
Since this is my first android phone, I'm not an expert on the ROM scene. From what I've read I probably want to install an International ROM and I believe the only way to do that involves unlocking the bootloader. Are there any other ways to do this if HTC won't send the unlock code for my phone?
I appreciate the help. I love this phone but want to get rid of half the crap that is on it that I can't remove and I don't use a single AT&T app.
Click to expand...
Click to collapse
I have an HTC One on AT&T and didn't have a problem. Not sure what's going on with HTC Dev.
Cronix said:
I got my One about a month ago (first droid phone!) and have been trying to get the unlock code from htcdev.com, but it never sends it. I've gone through the unlock steps for "all other supported models", successfully submitted the Device Identifier Token and just wait for the email it says it sent with the file attachment. It never arrives. I even set up a 2nd account using gmail and the same thing. I've tried from Firefox and Chrome. I have tried this about 15 times now and getting pretty annoyed. Is this typical? Why the hell don't they send the code like they say they did? I manage the server with the email account I initially used, so I have access to all of the raw email server logs and nothing from htc is ever in there except for when I initially created the account and I received the email to activate the account.
All I want to do is get this stupid AT&T software off my phone so I can tether and use the net the way god intended
Since this is my first android phone, I'm not an expert on the ROM scene. From what I've read I probably want to install an International ROM and I believe the only way to do that involves unlocking the bootloader. Are there any other ways to do this if HTC won't send the unlock code for my phone?
I appreciate the help. I love this phone but want to get rid of half the crap that is on it that I can't remove and I don't use a single AT&T app.
Click to expand...
Click to collapse
+1 on using revone to unlock. The link is a couple of posts up.
First off, this has nothing to do with how to unlock the bootloader as I have done that many times. What I am unsure of is what that means in regards to my work email. I've yet to have an unlocked phone since I put my work email on my phone. My work email requires "device administrator" to be activated for my work email. Will the unlocked bootloader interfere with this or am I over thinking this whole thing?
I've got my work email added via an exchange account, it's unlocked and rooted. No issues with the email. Main thing for the device admin is to remote wipe the device if it gets lost or stolen.
I figured I was just over thinking it, but I wanted to be sure.
Okay, starting from the beginning.
I bought a slightly used Nexus 6 in excellent shape. When it arrived, I was able to set it up once (with my account, a Google Apps for Business account using my own domain); I set it up temporarily wifi only, waiting to plug in the SIM. After setting it up, I got prompted to upgrade from 5.1.1 to Marshmallow, which I did.
I'm beginning to enjoy the phone, and I look at the Marshmallow version. MRA58K. So, I find that MR58R is out and I decide to upgrade, following the instructions to flash stock recovery. So far, so good. I begin the fastboot process, and it is writing all the files, when it reports it cannot flash the bootloader, it is locked. I missed this part of the step because I was distracted by other events going on in my house, and instead of rebooting the phone at this point to try and unlock the bootloader, I go into recovery mode and tell it to wipe the phone.
The phone wipes, and boots back up as if normal. That is, until I get to the spot where I need to sign in with my Google account. I try signing in with mine, and I can't - I'm told I need the owner account. Great. So I contact the seller, who is a decent enough guy, who trusts me enough to give me temporary access to his account, in the event that's the problem. I can't get in with his account either. Note for my account, I have not reset the password in a long time, and from what the phone seller told me, he has not with is either ( I'm aware of the 72 hour delay if you do).
The phone shows up as a device in my Google Apps for Business account, but I cannot contact it in any way from there. I've tried "fastboot oem unlock" from the SDK tools, but it fails. I can't get past the prompt asking me to log in. Any one who can offer some help here, I'd really appreciate it; if I can get in just once, I know I can fix anything else. I just don't know how.
Additional note - I did manage to remove the phone from the previous user's Android Device Manager, as I have the account credentials. This, however, has not resolved my issue.
I don't get it --I was able to register the phone with my account the first time I set it up. I'm not sure why it doesn't let me sign in with that account now. I had the phone operational for twelve hours before flashing, so I'd think the link between my Google account and it would be just fine.
I just spoke with Google Store support:
Apparently (according to them), regardless of whether you reset your Google account password or not, factory-resetting the phone means the 72-hour wait period until you can get back in begins unless you have removed your Google account from the phone (and/or with Android Device Manager) prior to the factory reset. This was contrary to my understanding of this only happening if you changed the password shortly before resetting the phone.
I guess I'll find out in about two and a half days; I'll update this thread then.
A few weeks ago after Google I/O I decided to give the N Beta preview a try. I enrolled my phone and everything worked fine. However over the last week or so I've been getting a lot of app crashes and slowness that has been frustrating so I decided to roll back to Marshmallow and un-enrolled my Nexus 6 from the program. Immediately my phone started downloading the latest Marshmallow software update and after reading the warning that all data would be deleted from the phone I installed the update.
Once installed the phone activated the cellular service and the Welcome Screen appeared. I then connected the phone to wifi and was prompted to enter my Google account (email address) and password which it seems to accept but then I get a message that pops up that states "Please sign in using one of the owner's accounts for this device". and it bounces me back to the screen asking for my email address again.
I have 2 google accounts that I've used on this phone and neither seem to work. I have clicked on the "Need help finding your account?" link and answered the questions and I get a window pop up that states " Verify your number Google will send a one-time text message to confirm that (xxx)xxx-xxxx is yours." with the options to verify or try another way to sign in. Verify does nothing, since I can't get in the phone to check the text message they are trying to send and "try another way to sign in" sends me to g.co/recover which has a bunch of options for recovering a lost account but not how to fix this issue I'm having with the phone not recognizing my correct Google account.
So I am really sure where to go to get help to get back into my phone.? Any help or direction would be greatly appreciated. Thanks.
First things first - You may be tempted to try to change your google password - I'd suggest not doing that - if you do that, you'll not be able to sign in to your phone using that ID for 72 hours.
Now, do you have 2 factor authentication set up? Do you have backup codes printed? (if not, can you use your computer to get to your google account, and get a backup code? Use that).
If you only have the SMS option, move the SIM card to a different phone and get the one time code, and then, move the SIM back to your Nexus 6 and sign in with that.
Edit: weird that you are running into this issue - this would happen only if the Gmail ID you are signing in with now is different than the one you used when you signed in to the N preview, or earlier
jj14 said:
First things first - You may be tempted to try to change your google password - I'd suggest not doing that - if you do that, you'll not be able to sign in to your phone using that ID for 72 hours.
Now, do you have 2 factor authentication set up? Do you have backup codes printed? (if not, can you use your computer to get to your google account, and get a backup code? Use that).
If you only have the SMS option, move the SIM card to a different phone and get the one time code, and then, move the SIM back to your Nexus 6 and sign in with that.
Edit: weird that you are running into this issue - this would happen only if the Gmail ID you are signing in with now is different than the one you used when you signed in to the N preview, or earlier
Click to expand...
Click to collapse
I'm using the same google account to try to sign in to the phone now as I used with the N preview, so I really don't understand why it's such an issue.
Unfortunately I think I screwed myself up. Initially I thought that my password was wrong (I wasn't paying attention) and I did change it, so based on what you say I will have to wait until Sunday morning to do anything.
I do have 2 factor set up and can get into my Google account on my computers and my Nexus 7 but I don't think it's is helpful at this point since I did change the password. Additionally I don't have a 2nd phone to move my SIM card to.
I hate posting in forums, so please understand that this posting comes after many many hours of researching and attempting different fixes. Can someone please help me sort this out and get me up and running again. I will be brief and direct hopefully including all necessary info for you.
Device is N920A, AT&T
Was in the process of transferring my data on a 32GB to my wife's phone, a 64GB..
Ran the reset it came back up, used it for a few minutes, it ran update and locked me out.
THE PROBLEM
When googles wonderful FRP wants to verify the accounts, it will not accept and of the old accounts of neither my wife's or mine.
I was able to pull it up on one of my accounts Device Manager. When I lock it with new passcode and message,
It displays the message on the screen but wont unlock.
Tried again and noticed in Device Manager it said no new passcode was needed because previous lock PIN still existed.
Reset AGAIN... No longer finds phone attached to any google account.
EVEN BIGGER PROBLEM
Just got the phone back from repair shop where they swapped motherboards with my phone and my wife's phone.
Reason for this? Originally 64gb device had cracked screen Insurance would not replace with 64gb because it was discontinued. Cracked screen was $300 to replace, swapping motherboards only cost me $80. I haven't even swapped the IMEI numbers with AT&T, but phones did work upon getting home and resetting .
PLEASE let me know what I can do. Need this phone for work ASAP.