HELP Locked out of phone after leaving N Beta - Nexus 6 Q&A, Help & Troubleshooting

A few weeks ago after Google I/O I decided to give the N Beta preview a try. I enrolled my phone and everything worked fine. However over the last week or so I've been getting a lot of app crashes and slowness that has been frustrating so I decided to roll back to Marshmallow and un-enrolled my Nexus 6 from the program. Immediately my phone started downloading the latest Marshmallow software update and after reading the warning that all data would be deleted from the phone I installed the update.
Once installed the phone activated the cellular service and the Welcome Screen appeared. I then connected the phone to wifi and was prompted to enter my Google account (email address) and password which it seems to accept but then I get a message that pops up that states "Please sign in using one of the owner's accounts for this device". and it bounces me back to the screen asking for my email address again.
I have 2 google accounts that I've used on this phone and neither seem to work. I have clicked on the "Need help finding your account?" link and answered the questions and I get a window pop up that states " Verify your number Google will send a one-time text message to confirm that (xxx)xxx-xxxx is yours." with the options to verify or try another way to sign in. Verify does nothing, since I can't get in the phone to check the text message they are trying to send and "try another way to sign in" sends me to g.co/recover which has a bunch of options for recovering a lost account but not how to fix this issue I'm having with the phone not recognizing my correct Google account.
So I am really sure where to go to get help to get back into my phone.? Any help or direction would be greatly appreciated. Thanks.

First things first - You may be tempted to try to change your google password - I'd suggest not doing that - if you do that, you'll not be able to sign in to your phone using that ID for 72 hours.
Now, do you have 2 factor authentication set up? Do you have backup codes printed? (if not, can you use your computer to get to your google account, and get a backup code? Use that).
If you only have the SMS option, move the SIM card to a different phone and get the one time code, and then, move the SIM back to your Nexus 6 and sign in with that.
Edit: weird that you are running into this issue - this would happen only if the Gmail ID you are signing in with now is different than the one you used when you signed in to the N preview, or earlier

jj14 said:
First things first - You may be tempted to try to change your google password - I'd suggest not doing that - if you do that, you'll not be able to sign in to your phone using that ID for 72 hours.
Now, do you have 2 factor authentication set up? Do you have backup codes printed? (if not, can you use your computer to get to your google account, and get a backup code? Use that).
If you only have the SMS option, move the SIM card to a different phone and get the one time code, and then, move the SIM back to your Nexus 6 and sign in with that.
Edit: weird that you are running into this issue - this would happen only if the Gmail ID you are signing in with now is different than the one you used when you signed in to the N preview, or earlier
Click to expand...
Click to collapse
I'm using the same google account to try to sign in to the phone now as I used with the N preview, so I really don't understand why it's such an issue.
Unfortunately I think I screwed myself up. Initially I thought that my password was wrong (I wasn't paying attention) and I did change it, so based on what you say I will have to wait until Sunday morning to do anything.
I do have 2 factor set up and can get into my Google account on my computers and my Nexus 7 but I don't think it's is helpful at this point since I did change the password. Additionally I don't have a 2nd phone to move my SIM card to.

Related

AIM problems. Can anyone help?

I'm using AIM (AOL Instant Messenger) and it suddenly kicked me offline. It said I had "signed on from another location", but messages went to my phone (which is what I had it set to do when I went offline), which means my account never got signed into. Now I can't login, and it says my password is invalid. It is the same password that I have been using since I got the account. I tried resetting my password, but it says my information is incorrect (but it isn't, it is the same information I registered with.)
They have no place to contact them, so one of you guys knowing is my last hope
recomend switchng off all connections for 12 hours then just tryn one

Google Wallet lock out (Secure Element not responding)

I seem to be locked out of Google Wallet on my Nexus S 4G. I have been GW for 4 months on custom roms with no issues. The other day when flashing a peter Alfonso ICS Rom (full wipe) and launching GW App i got the error message Secure Element Not Responding. Since then i have re wiped and re flashed, Unrooted to stock 2.3.7 and re rooted back to CM9 and i still get the error message on any rom i try whether i am rooted and un rooted.
I even tries a nandroid back up when GW was working and it still wont work.
Can anyone help me out. ?
You will need to make a phone call to Money Network or Google for a "master reset". I called the Money Network number last night (01/29/12) around 11pm and I am waiting for a call back from them.
This seems to be happening a lot to Galaxy Nexus owners. I think mine was a result of restoring wallet data from Titanium backup. I do not think Google Wallet should be included with ICS Gapps.
Luckily, our phone is officially supported, some Galaxy Nexus owners are getting pushback from Money Network/Google when requesting a master reset.
Here are the numbers listed on the Google Wallet "Contact Us" page:
For Google Wallet related questions contact google toll-free at 855-492-5538
For Google Prepaid Card questions contact Money Network at 855-896-0693
I feel like maybe I should have contacted the Google number as opposed to the Money Network number, the CSR said she had to contact Google. Maybe this will save a step. She said it can be 24-48 hours before someone contacts you. I will update this post with the number that calls me.
You mean this type of reset:
http://support.sprint.com/support/t...eset_Samsung_Nexus_S_4G_from_Google/25162-101 ?
Unfortunately no. This has to do with them resetting your Google Wallet account. They need your IMEI (MEID) number. I am waiting for a call back, I will keep you posted.
Nick N said:
Unfortunately no. This has to do with them resetting your Google Wallet account. They need your IMEI (MEID) number. I am waiting for a call back, I will keep you posted.
Click to expand...
Click to collapse
Thanks .. awaiting your response !
Still no contact as of 3:45pm, maybe someone wants to try contacting Google using this method?:
http://support.google.com/wallet/bi...contact_policy&policy=mobile&test=country-US&
I would do it, but I do not want them to get annoyed since I am still in their 24-48 hour contact window.
I spoke to the Google Wallet team and there responce was it was a hardware issue and item needs to either be replaced or repaired by Sprint or Samsung. Not sure how it bacame a hardware issue ?
Anyways i took my phone to sprint repair and gonna pick it up at 5pm to see what they can do to fix.
Here is the response i got:
Re: [#955******] Follow-up to Google Wallet
Google Wallet Support [email protected]
1:37 PM (2 hours ago)
to me
Hi Nathan,
Thank you for calling Google Wallet. To have the secure element looked at
for assistance, I suggest contact a Sprint Service shop for this matter.
With the Secure Element not responding, its a matter with the hardware of
the device.
It was a pleasure assisting you today. Feel free to contact us again if
you have any additional questions regarding Google Wallet or visit our
Help Center at http://www.google.com/support/wallet
Sincerely,
Paul
The Google Wallet Team
Any updates? I am still waiting for my call.
Went back to sprint store this evening and they said they did a master reset and the problem was still there.
They offered me a replacement phone (refurbished) which will come in 3 days. They also told me they don't know what the problem is or how it occurred.
I don't know what caused this but I'm gonna avoid using g wallet on my replacement till there is a fix.
Really a strange issue that google wallet is malfunctioning the hardware !
At least you will get a replacement!
2 questions:
1. Did you use an ICS Rom (I think the answer is yes);
2. Did you use Titanium Backup to backup Google Wallet?
There is absolutely nothing a sprint store could do to fix that.
Sent from my Nexus S 4G using XDA App
I'm real happy I got a replacement since phone was 6 months old and was pretty beat up.
1: I did use several ICS ROM's
2:I usually back up all my apps but I don't think the google apps get backed when doing a batch back up with titanium backup so not sure
Money Network called, gave me a few BS steps (remove battery, turn on and off NFC setting, wait 5 minutes). She said if that doesn't work I need a new phone.
it happens when moving between ics and gb roms since rooting could mess with the money... it happened to me a while ago when i unrooted and updated back to 2.3.7 from 2.3.5 but i have a asurion replacement phone so asurion has no problem sending me a phone when this happens...
Try to disable NFC, start wallet, and re-enable it (possibly wiping the wallet app data from app management between the steps). I did get the "secure element stopped responding"-message too (after using the internal wallet wipe function), but it seems it was just a really nasty kind of driver crash and it started working after I messed around a bit. (It did not work after just a Factory Data Reset if I remember correctly!)
So I used the Samsung PC tool to flash stock 2.3.4 on my phone, activated it and signed in. Here are some of my test results:
2.3.4 - Allowed me to download Wallet but said hardware was not supported.
2.3.5 - When activating the NFC it gave me an error
2.3.7 - Secure Element message.
I was able to get to the Google Wallet setup screen by frantically tapping the lock button in the top right corner when on the main page with the offers, payment cards, and transactions. It allowed me to select my account and sent me an email but kept throwing the Secure Element message, which can be bypassed by pressing the search button.
Tried to add a prepaid card... it acted like it wanted to but ending up showing an error adding card message.
When I tried to use the reset feature within the Wallet app it pretends like it resets but it does not.
Nick N said:
So I used the Samsung PC tool to flash stock 2.3.4 on my phone, activated it and signed in. Here are some of my test results:
2.3.4 - Allowed me to download Wallet but said hardware was not supported.
2.3.5 - When activating the NFC it gave me an error
2.3.7 - Secure Element message.
I was able to get to the Google Wallet setup screen by frantically tapping the lock button in the top right corner when on the main page with the offers, payment cards, and transactions. It allowed me to select my account and sent me an email but kept throwing the Secure Element message, which can be bypassed by pressing the search button.
Tried to add a prepaid card... it acted like it wanted to but ending up showing an error adding card message.
When I tried to use the reset feature within the Wallet app it pretends like it resets but it does not.
Click to expand...
Click to collapse
Alright listen carefully. Sprint support and even money network, from my experience, understand nothing when it comes to rooting. On a completely stock phone the issue would be hardware. In this case I'm not convinced. Have u done the msl reset? Use 786 and if that gets u to triangle use the sctrn number which is 72786, then 786. Know that 786 will wipe it internal storage so backup to comp. The point is to wipe so utterly then go to recovery and flash wipe all zip then flash latest vhgomez lota or whatever from, make sure u flash the radio, then bootuo, run thru setup, let it program/activate your phone, once that's all done try wallet and report here.
Goodluck!
PS going stock does not do this kind of wipe if I recall correctly, nor would the sprint store. Not right anyway.
Sent from my Nexus S 4G using XDA Premium App
janspambox said:
Try to disable NFC, start wallet, and re-enable it (possibly wiping the wallet app data from app management between the steps). I did get the "secure element stopped responding"-message too (after using the internal wallet wipe function), but it seems it was just a really nasty kind of driver crash and it started working after I messed around a bit. (It did not work after just a Factory Data Reset if I remember correctly!)
Click to expand...
Click to collapse
So, it is NOT a hardware issue and somehow fixable. I wish you remembered exactly what you did and started working again.
Not getting a error but it will not let me in google wallet
I was on CM9 and went back to a old NAD back up to stock and pulled the 4.0.4 OTA. Google wallet won't let me in now. I called the google # they asked me same stuff. Asked me my MSID and told me that she would send it up the line and I will get a email about it.
Secure Element Error Message
The NFC transmits information from the secure element. They are both different chips within the phone. If the secure element breaks, NFC will still work, but you will not be able to use Google Wallet on the phone anymore.
The "Secure Element" works closely with the NFC Chip as a security feature. When it is tampered physically or with software (rooting and perhaps changing ROMS), it is set up to destroy itself. When it is destroyed, the only solution is to replace the phone. (Factory Data Reset, unrooted, and revert back to stock will not fix the problem).
Google Tech Support sends a typical email to owners who ends up having this error message:
"We strongly discourage gaining system-level "root" access to your phone if you plan to use Google Wallet. We are unable to support devices with unauthorized operating systems as the security layers of the device may be limited.
If you have other questions, please reply to this email and I'll be happy to help."
I hear it is about 50% hit and miss on rooted phones depending on what owners do with their phones. So, with that said, I would suggest you, as rooted owners stick with the SAME ROM all the way if you want to use Google Wallet. The Secure Element have only 1 life, not "9 lives". You are on your own discretion / risk.
Google will replace the Galaxy Nexus phones for free as long it is stock and not rooted.
Unlocked Galaxy Nexus phones are on sale via Google Play for $399, no contract.
---Sharmy

[Q] Possible to get IMEI number without phone?

Hi,
Someone stole my phone the other day, and I was told to report it to the police etc. However, they asked for my IMEI number so they can block it and I don't have it -_- The sticker on the box has also been ripped so I can't find out that way.
The thing is, I have an efs backup from my Galaxy before it got stolen. Is it possible to find my IMEI number from this backup without the use of a phone?
Or would I be able to use this backup on another i9000, to get the IMEI so I can report it? Cause I know someone is using my phone cause I can see them downloading games etc on my Google account but they wont reply/give back my phone.
Any suggestions or advice would be greatly appreciated.
I think it should be possible, but i have no idea how :S
But another tip if someone has stolen your phone, install Lockout from Google Play to your phone and you will see where your phone is.
redeye25 said:
Any suggestions or advice would be greatly appreciated.
Click to expand...
Click to collapse
Use Plan B
Follow these easy steps to use Plan B:
1. Install Plan B to the phone that you are trying to find from the Android Market website: https://market.android.com/details?id=com.lookout.labs.planb.
2. Plan B will start automatically and send your phone’s location to your Gmail address.
3. To locate again after 10 minutes, borrow a friend’s phone and text the word “locate” to your lost phone.
Using Plan B is simple, but requires access to the Android Market website and your Google account. (If you have an Android phone, you already have a Google account.)
After you install it, Plan B will start locating your phone using cell towers and GPS. On some phones, Plan B can switch GPS on automatically. Your location will keep updating for 10 minutes, and you will get an email each time it is located, whether the phone is moving or standing still. You can start the process again by texting “locate” to your number from any other phone. In order to locate your phone, we send you a text via SMS, so standard message rates apply.
Once you have found your phone, download Lookout Mobile Security for full protection.
Best to install this at night when the person may be sleeping, but does not matter as it cannot be stopped and GPS is automatically turned on, an phone location map accurate to 30++ meters sent to your gmail account within a min

Phone is Locked - HELP!

Hi,
I have recently put up a password lock on my HTC One to avoid my kids going on my phone due to the fact I had important phone calls coming.
I have forgotten the password for the device and I have tried over 40 times literally as the phone shows me a message with how many times I tried.
I have the gmail and password of the google account which is registered to this device but it does not give me an option to recover phone from my google account even though I have tried over 40 times. Is there a way where I could get into my phone as I do not want to lose my important settings and etc. on my phone.
I am not sure why it does not let me recover my phone using my Google Account as my other phones do.
Thanks!
Magician_rd said:
Hi,
I have recently put up a password lock on my HTC One to avoid my kids going on my phone due to the fact I had important phone calls coming.
I have forgotten the password for the device and I have tried over 40 times literally as the phone shows me a message with how many times I tried.
I have the gmail and password of the google account which is registered to this device but it does not give me an option to recover phone from my google account even though I have tried over 40 times. Is there a way where I could get into my phone as I do not want to lose my important settings and etc. on my phone.
I am not sure why it does not let me recover my phone using my Google Account as my other phones do.
Thanks!
Click to expand...
Click to collapse
Check out post #18 & #19, it may be a possible solution to your problem. Good luck!

Think I have a problem - cannot log in after resetting phone

Okay, starting from the beginning.
I bought a slightly used Nexus 6 in excellent shape. When it arrived, I was able to set it up once (with my account, a Google Apps for Business account using my own domain); I set it up temporarily wifi only, waiting to plug in the SIM. After setting it up, I got prompted to upgrade from 5.1.1 to Marshmallow, which I did.
I'm beginning to enjoy the phone, and I look at the Marshmallow version. MRA58K. So, I find that MR58R is out and I decide to upgrade, following the instructions to flash stock recovery. So far, so good. I begin the fastboot process, and it is writing all the files, when it reports it cannot flash the bootloader, it is locked. I missed this part of the step because I was distracted by other events going on in my house, and instead of rebooting the phone at this point to try and unlock the bootloader, I go into recovery mode and tell it to wipe the phone.
The phone wipes, and boots back up as if normal. That is, until I get to the spot where I need to sign in with my Google account. I try signing in with mine, and I can't - I'm told I need the owner account. Great. So I contact the seller, who is a decent enough guy, who trusts me enough to give me temporary access to his account, in the event that's the problem. I can't get in with his account either. Note for my account, I have not reset the password in a long time, and from what the phone seller told me, he has not with is either ( I'm aware of the 72 hour delay if you do).
The phone shows up as a device in my Google Apps for Business account, but I cannot contact it in any way from there. I've tried "fastboot oem unlock" from the SDK tools, but it fails. I can't get past the prompt asking me to log in. Any one who can offer some help here, I'd really appreciate it; if I can get in just once, I know I can fix anything else. I just don't know how.
Additional note - I did manage to remove the phone from the previous user's Android Device Manager, as I have the account credentials. This, however, has not resolved my issue.
I don't get it --I was able to register the phone with my account the first time I set it up. I'm not sure why it doesn't let me sign in with that account now. I had the phone operational for twelve hours before flashing, so I'd think the link between my Google account and it would be just fine.
I just spoke with Google Store support:
Apparently (according to them), regardless of whether you reset your Google account password or not, factory-resetting the phone means the 72-hour wait period until you can get back in begins unless you have removed your Google account from the phone (and/or with Android Device Manager) prior to the factory reset. This was contrary to my understanding of this only happening if you changed the password shortly before resetting the phone.
I guess I'll find out in about two and a half days; I'll update this thread then.

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