Is there any way to solve this other than doing a hard reset on the HTC One?
Can't really afford to lose the data.
SORRY. Forgot to click question.
YorubaDey said:
Is there any way to solve this other than doing a hard reset on the HTC One?
Can't really afford to lose the data.
SORRY. Forgot to click question.
Click to expand...
Click to collapse
this sounds like a way to access a stolen phones information, I doubt you'll get much help here
For all we know the phones not yours, in most cases it'll ask you to verify using the Google account on the phone. If you don't no neither than that says a lot.
But,
A nicely worded Google search should give you specific steps.
Sent from my HTC One using XDA Premium 4 mobile app
clsA said:
this sounds like a way to access a stolen phones information, I doubt you'll get much help here
Click to expand...
Click to collapse
Tachi91 said:
For all we know the phones not yours, in most cases it'll ask you to verify using the Google account on the phone. If you don't no neither than that says a lot.
But,
A nicely worded Google search should give you specific steps.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Why on earth would I care for the data if the phone was stolen? Then I'd go right ahead and reset it.
It belongs to a family member, and I gave said person the HTC One when I got my Z1 (you can see from my previous posts from several months back about the HTC One). Long story short: she messed up the pattern too many times (who knows how, I'm actually annoyed) and doesn't know the password to the Google account. So I reset the password for her (I have access to the Google account), but that password won't work because the phone is not connected to wi-fi or mobile data, so the only way is to obtain the previous password, and that's impossible as far as I know, especially since Google does not have any e-mail/phone support.
I read a couple of tips regarding calling the phone and the dropping down the notification bar to turn on the net, but it doesn't work.
So I came here hoping for a solution before we have to wipe the phone with lots of vacation pictures:/
I have googled a lot, and haven't found anything. Thank you though.
YorubaDey said:
Why on earth would I care for the data if the phone was stolen? Then I'd go right ahead and reset it.
It belongs to a family member, and I gave said person the HTC One when I got my Z1 (you can see from my previous posts from several months back about the HTC One). Long story short: she messed up the pattern too many times (who knows how, I'm actually annoyed) and doesn't know the password to the Google account. So I reset the password for her (I have access to the Google account), but that password won't work because the phone is not connected to wi-fi or mobile data, so the only way is to obtain the previous password, and that's impossible as far as I know, especially since Google does not have any e-mail/phone support.
I read a couple of tips regarding calling the phone and the dropping down the notification bar to turn on the net, but it doesn't work.
So I came here hoping for a solution before we have to wipe the phone with lots of vacation pictures:/
I have googled a lot, and haven't found anything. Thank you though.
Click to expand...
Click to collapse
Sorry .. but if it was your phone that was stolen you should be happy we don't give info like that out
YorubaDey said:
Why on earth would I care for the data if the phone was stolen? Then I'd go right ahead and reset it.
It belongs to a family member, and I gave said person the HTC One when I got my Z1 (you can see from my previous posts from several months back about the HTC One). Long story short: she messed up the pattern too many times (who knows how, I'm actually annoyed) and doesn't know the password to the Google account. So I reset the password for her (I have access to the Google account), but that password won't work because the phone is not connected to wi-fi or mobile data, so the only way is to obtain the previous password, and that's impossible as far as I know, especially since Google does not have any e-mail/phone support.
I read a couple of tips regarding calling the phone and the dropping down the notification bar to turn on the net, but it doesn't work.
So I came here hoping for a solution before we have to wipe the phone with lots of vacation pictures:/
I have googled a lot, and haven't found anything. Thank you though.
Click to expand...
Click to collapse
If you have TWRP installed use adb pull /sdcard/Pictures to retrieve your vacation pictures, then factory reset.
If stock recovery your only option is a factory reset.
cschmitt said:
If you have TWRP installed use adb pull /sdcard/Pictures to retrieve your vacation pictures, then factory reset.
If stock recovery your only option is a factory reset.
Click to expand...
Click to collapse
Thank you, bud.
I guess we'll have to reset it. Such a shame.
Related
Long story short, my first HTC One had dead pixels so I warranty exchanged it. Stupidly, I assumed T-Mobile would factory reset my phone before selling it as a refurb, but no. A few days ago, I started getting random instant uploads on my Google+. Then, my Facebook was locked due to account activity in MEXICO (also where the photos were located), and now, I checked my Gmail, and there are sent messages to random people I do not know. I have changed my passwords, but what I'm wondering is, can T-Mobile really get away with this? They took a phone they knowingly know was defective, did not even turn it on to look at it or reset it, and sold it (or gave it) to some guy in Mexico.
What can I do? Who knows what sensitive information that person took? Obviously, since they've been using my account, they couldn't possibly think they were using their own account. T-Mobile is not open for customer support until the morning, but I'm FREAKING OUT and absolutely furious that something like this was allowed to happen.
first of all that really sucks that that happened. i cant imagine what that other person in "mexico" could have taken from your personal info wise....
i would call them and see what happened. make sure to also monitor your credit. you never know what they could have taken.
that is a pretty ridiculous breach of private info if you ask me
I feel bad for you that this happened. But really you should have done the factory reset before you sent it back. There is no way I would send my phone without doing this
Sent from my SGH-T999 using xda app-developers app
Obviously, to all those detractors, I normally reset my phone before sending it in for repairs/exchange. It slipped my mind this time; screw me for assuming the big phone company would handle things correctly, huh?
In any case, the instant upload photos have EXIF and location data pinpointing the exact location of the photos. It'd be hard for them to argue that it's not coming from my previous phone when:
1. I have emails being sent from my account to people I have never spoken to
2. I'm not in Mexico; I'm in Virginia
3. My Facebook was also locked due to being accessed... from Mexico
I'm about to call T-Mobile (after eating breakfast). Wish me luck.
aznxk3vi17 said:
Obviously, to all those detractors, I normally reset my phone before sending it in for repairs/exchange. It slipped my mind this time; screw me for assuming the big phone company would handle things correctly, huh?
In any case, the instant upload photos have EXIF and location data pinpointing the exact location of the photos. It'd be hard for them to argue that it's not coming from my previous phone when:
1. I have emails being sent from my account to people I have never spoken to
2. I'm not in Mexico; I'm in Virginia
3. My Facebook was also locked due to being accessed... from Mexico
I'm about to call T-Mobile (after eating breakfast). Wish me luck. And thanks, everyone, for calling me stupid.
Click to expand...
Click to collapse
Go for it and let us know what happens. Expect to speak with a supervisor, because a normal employee most likely legitimately won't be able to help your situation. Know what you're going to ask them for (compensation or whatever it is you're looking for).
I know that at AT&T, they reset your device when you exchange it.
Thread cleaned
No reason for calling anybody stupid. It might have not been the best idea, but still we can keep a civilized tone here.
cheers
So I just had a conversation with a T-Mobile representative. He claims to have spoken with T-Mobile engineers and HTC representatives, and they all told him that there was nothing they could do. The T-Mobile guy pinned the blame on HTC, saying it's their responsibility to wipe phones before sending them back to T-Mobile for selling. Either way, I also discovered the IMEI for my old phone was still linked to my account, even though I've since received a replacement device with a new IMEI. Apparently, there was nothing he could do with that information either.
So, he just says they'll "keep an eye out" on my account looking for suspicious activity. I think I'll call back later and explicitly ask for a manager (this time I figured he could do something with the IMEI). I would have asked for the manager, but I have work to do, after all.
Is there anything they should be able to do with the IMEI? They said they can't wipe the phone anymore without the actual device, and they have NO IDEA who the phone belongs to now. You'd think they keep track of that sort of thing.
That really stinks that they would resell without resetting the phone. I have Cerberus installed as a hidden system app on all our phones, can remotely lock, locate, and factory reset if need be. Well worth it.
aznxk3vi17 said:
So I just had a conversation with a T-Mobile representative. He claims to have spoken with T-Mobile engineers and HTC representatives, and they all told him that there was nothing they could do. The T-Mobile guy pinned the blame on HTC, saying it's their responsibility to wipe phones before sending them back to T-Mobile for selling. Either way, I also discovered the IMEI for my old phone was still linked to my account, even though I've since received a replacement device with a new IMEI. Apparently, there was nothing he could do with that information either.
So, he just says they'll "keep an eye out" on my account looking for suspicious activity. I think I'll call back later and explicitly ask for a manager (this time I figured he could do something with the IMEI). I would have asked for the manager, but I have work to do, after all.
Is there anything they should be able to do with the IMEI? They said they can't wipe the phone anymore without the actual device, and they have NO IDEA who the phone belongs to now. You'd think they keep track of that sort of thing.
Click to expand...
Click to collapse
They're just playing the blame game. I'd believe them when they say it's HTC's responsibility (sounds reasonable), but HTC might say the reverse, that it's T-Mobile's responsibility. Like I said, unless you have some sort of compensation in mind, they're probably not going to offer you anything. Checking for "suspicious activity" on your T-Mobile account is useless since it's not even on your account anymore. The IMEI number might be able to be blacklisted so it can't be used on T-Mobile (and soon in the US altogether), but that's about it really.
There are a few apps that let you track down a phone after it's lost, but here's one that actually lets you WIPE it afterwards. Provided the guy still has your Google account on the phone, you should be able to install this via Google Play on your computer (the phone should still be associated on your account) and then wipe it. It'll say the name of the carrier it's on in Mexico followed by "HTC One."
http://lifehacker.com/android-lost-controls-your-stolen-phone-even-after-you-511903024
Don't change your Google passwords yet because it needs your Google account to work. Afterwards, you can change all your passwords.
cschmitt said:
That really stinks that they would resell without resetting the phone. I have Cerberus installed as a hidden system app on all our phones, can remotely lock, locate, and factory reset if need be. Well worth it.
Click to expand...
Click to collapse
Yeah, I had already installed Cerberus. Problem is, I removed the phone from my Cerberus account because I wrongly assumed I wouldn't need it anymore. If I had kept it installed and on my account for just a few days longer, I'd be able to lock the phone, but alas.
Product F(RED) said:
They're just playing the blame game. I'd believe them when they say it's HTC's responsibility (sounds reasonable), but HTC might say the reverse, that it's T-Mobile's responsibility. Like I said, unless you have some sort of compensation in mind, they're probably not going to offer you anything. Checking for "suspicious activity" on your T-Mobile account is useless since it's not even on your account anymore. The IMEI number might be able to be blacklisted so it can't be used on T-Mobile (and soon in the US altogether), but that's about it really.
There are a few apps that let you track down a phone after it's lost, but here's one that actually lets you WIPE it afterwards. Provided the guy still has your Google account on the phone, you should be able to install this via Google Play on your computer (the phone should still be associated on your account) and then wipe it. It'll say the name of the carrier it's on in Mexico followed by "HTC One."
http://lifehacker.com/android-lost-controls-your-stolen-phone-even-after-you-511903024
Don't change your Google passwords yet because it needs your Google account to work. Afterwards, you can change all your passwords.
Click to expand...
Click to collapse
I've already changed my passwords. I assume changing my password back to my original wouldn't work, since it would still require the person with my phone to log on with it? Also, the SIM was of course removed, so I can't use that app, since I don't know the phone number of the person now carrying the old phone.
aznxk3vi17 said:
Yeah, I had already installed Cerberus. Problem is, I removed the phone from my Cerberus account because I wrongly assumed I wouldn't need it anymore. If I had kept it installed and on my account for just a few days longer, I'd be able to lock the phone, but alas.
I've already changed my passwords. I assume changing my password back to my original wouldn't work, since it would still require the person with my phone to log on with it? Also, the SIM was of course removed, so I can't use that app, since I don't know the phone number of the person now carrying the old phone.
Click to expand...
Click to collapse
I don't think changing your password back would work. You don't need a SIM card in the phone for it to work. It needs any data connection (e.g. Wifi).
Hello everyone,
I really hope you guys can help me with this problem. Lets start with, I have the international version of the HTC ONE 801e, and today I don't know why but I just set up a random PIN password for the lock screen and I cannot remember it at all :crying: I've tried unlocking it like 100 times I AM NOT KIDDING. I've contacted HTC and they told me that I have to reset my phone to Factory Settings but I really don't want to do that. My carrier is AT&T, I thought about contacting them or going to the store but I wanted to ask you guys first. My phone is not ROOTED it is completely stock everything. I really really really hope you can help me. And if my only option is to reset my phone to factory settings, can you tell me how to access my folders before doing that. Because I have some photos and whatsapp chat backups that I really don't want to lose.
Any help would be appreciated, Thank you,
Hmmm... suspicious.
I'm gonna leave this here: http://en.miui.com/thread-5684-1-1.html
If it's not allowed on this forum, I'm sorry.
Mrgrey44 said:
Hello everyone,
I really hope you guys can help me with this problem. Lets start with, I have the international version of the HTC ONE 801e, and today I don't know why but I just set up a random PIN password for the lock screen and I cannot remember it at all :crying: I've tried unlocking it like 100 times I AM NOT KIDDING. I've contacted HTC and they told me that I have to reset my phone to Factory Settings but I really don't want to do that. My carrier is AT&T, I thought about contacting them or going to the store but I wanted to ask you guys first. My phone is not ROOTED it is completely stock everything. I really really really hope you can help me. And if my only option is to reset my phone to factory settings, can you tell me how to access my folders before doing that. Because I have some photos and whatsapp chat backups that I really don't want to lose.
Any help would be appreciated, Thank you,
Click to expand...
Click to collapse
Enter a random PIN a few times and when it asks you if you've forgotten your PIN say yes and unlock it with your Google account credentials. Then you can set a new PIN and there will be no need to reset your phone.
seashady said:
Enter a random PIN a few times and when it asks you if you've forgotten your PIN say yes and unlock it with your Google account credentials. Then you can set a new PIN and there will be no need to reset your phone.
Click to expand...
Click to collapse
Thanks for the opinion but that didn't work. I've read tons of threads and the "Google Reset Method" only works if you forget your Pattern lock code. I had to reset it anyway T.T
Hey MrGrey44 was your problem solved without formatting your device? I am also facing same problem on my tab. Here is link to my thread, pls help me out.
http://forum.xda-developers.com/galaxy-note-10-2014/help/forgot-pin-how-to-reset-remove-t2901336
My friend's father just passed away and they are bringing an HTC One to me to try and PIN unlock the phone. They feel there are pics on it.
Now I've personally owned an htc one m7 and now an M8.. I've rooted, worked with adb, write apps myself, custom rom/recovery, everything..
My question is can anyone privately message me on how i can retrieve the pics. I'm assuming the phone does not have adb debugging enabled, or rooted, etc..
My old m7 and my m8 requires the screen to be unlocked to browse the drive.. The pics are on /data/media/0 if I remember correctly. If I do a factory reset, it will most likely also wipe the sdcard partition right? No one knows any of his account info.. they don't even know his g-mail, so recovery this way isn't possible.. unless there is a way to find what g-mail account.
Any tips, suggestions, etc. I've done a bunch of searches and the phone is on the way to me, i'd like to be able to help the family. Research my name I've been a member here a long time, I'm not trying to steal anyone's info or stolen phone or w/e. I'm my friends and family's tech guy so they always bring me stuff like this.. usually for a living person though. PLEASE REACH OUT TO ME VIA PM (if need be) AND HELP ME THANK YOU.
I think the family can contact Google to ask for the gmail password to be reset. It may have to be the wife though.
Not sent from a browser. Keep it to yourself though.
Its pretty hopeless but maybe will be able to help me.
I think I tried to unlock my phone with a fingerprint with a finger that wasn't registered. Although I think it was. And the phone just cannpt be unlocked using any of the 3 fingers I was regestered with. It immediately going to the PIN screen, which I don't think I have. It gives me the option to reset with google account, but I cannot do it because I live in China and the VPN is off. Of course I cannot turn it on because I can't go into my phone.
Tried with Android device manager, didn't have my samsung account sync.
Is there any way I could reset it in other way?
If not, If I do factory reset will it erase all the previous settings and just give me to Re-setup my phone?
Thank you all...:crying:
Seven Winds said:
Its pretty hopeless but maybe will be able to help me.
I think I tried to unlock my phone with a fingerprint with a finger that wasn't registered. Although I think it was. And the phone just cannpt be unlocked using any of the 3 fingers I was regestered with. It immediately going to the PIN screen, which I don't think I have. It gives me the option to reset with google account, but I cannot do it because I live in China and the VPN is off. Of course I cannot turn it on because I can't go into my phone.
Tried with Android device manager, didn't have my samsung account sync.
Is there any way I could reset it in other way?
If not, If I do factory reset will it erase all the previous settings and just give me to Re-setup my phone?
Thank you all...:crying:
Click to expand...
Click to collapse
That's what all shoplifters say. Your only option is samsung. Gotta show them proof of purchase.
Sent from my SAMSUNG-SM-N920A
ambervals6 said:
That's what all shoplifters say. Your only option is samsung. Gotta show them proof of purchase.
Sent from my SAMSUNG-SM-N920A
Click to expand...
Click to collapse
I understand what you mean. But If I was a shoplifter I probably would not need to recover my data or photos. Ill just directly do factory reset.
Samsung here In china is useless. Any way I did already factory reset, Now have differen't problems.
Im very pissed at Samsung that has this insane bug that can just make the phone useless, i've used it with no problems for a week or so, all of the sudden, just lock my out , and Fuking China doesn't have google to help me recover..
Seven Winds said:
It immediately going to the PIN screen, which I don't think I have.
Click to expand...
Click to collapse
Why don't you have your password? You have to type it in twice whenever you set finger prints for your lockscreen
Can't you just reset your google account pw on your pc, then unlock your phone with your google account?
After I got out of a long hot bath, i tried to unlock with my thumb print numerous times unsuccessfully, had to unlock by backup pin, which I had forgotten...thought i was outta luck, but luckily I was able to unlock via my google acct.
Honestly though...i tend to agree with Ambervals6...that's what shoplifters say lol
9BlackN*Black6 said:
Why don't you have your password? You have to type it in twice whenever you set finger prints for your lockscreen
Click to expand...
Click to collapse
Actually I don't remember that I had the option to set the PIN. But I always do the same one. Now using MX4 Pro, and it works great, Probably my unit had a huge bug that waited to be exploited..
About google, I've explained, If I was not in China I could have unlocked, but my astrill VPN was not running, and I didn't setup samsung account which apperantly was stupid.
I've already bought the "package disabler" from playstore and disabled all the bloat including this..
Any way, i've got very unlucky, today will bring it to samsung service center.
You can install custom recovery I forgot where it is but you can use adb in the recovery to delete fingerprint and passw files and then any password you type will unlock the phone
george241312 said:
You can install custom recovery I forgot where it is but you can use adb in the recovery to delete fingerprint and passw files and then any password you type will unlock the phone
Click to expand...
Click to collapse
Hm good idea, but the HK version SM-N9200 still doesn't have root. So couldn't do it.
Seven Winds said:
China doesn't have google to help me recover..
Click to expand...
Click to collapse
Many international hotels have internet access which bypasses the Great Firewall. If you were to go there you wouldn't need a VPN....
Unable to access Note 5
Similar issue; unable to access my Note 5 with biometrics, password or Google account (even after resetting Google password). Absolutely ridiculous! I do, on some attempts, see a message that pops up stating, "bootstrap failed" but unsure if that's related to the issue.
I need help to access my phone asap WITHOUT resetting it!!!
Seven Winds said:
Hm good idea, but the HK version SM-N9200 still doesn't have root. So couldn't do it.
Click to expand...
Click to collapse
To install a custom recovery, the phone doesn't need to be rooted.
ambervals6 said:
That's what all shoplifters say. Your only option is samsung. Gotta show them proof of purchase.
Sent from my SAMSUNG-SM-N920A
Click to expand...
Click to collapse
Lol
You can still fix your device with this issue.
**I HAVE PROOF OF LEGAL OWNERSHIP** My girlfriend bought her 16 year old son a Note5 on the T-Mobile network. Apparently he had dirty fingers when attempting to unlock his phone so he was locked out. I performed a hard reset to start over. The big problem is he doesnt remember ANY passwords, security questions, ect. to access his google account. Is there anything that can be done besides using the phone as a nice paperweight?
Open your Google account from pc go to settings then you'll see paired devices then remove the devices from list
It's happened to me with my s6.
numba1stunna201 said:
**I HAVE PROOF OF LEGAL OWNERSHIP** My girlfriend bought her 16 year old son a Note5 on the T-Mobile network. Apparently he had dirty fingers when attempting to unlock his phone so he was locked out. I performed a hard reset to start over. The big problem is he doesnt remember ANY passwords, security questions, ect. to access his google account. Is there anything that can be done besides using the phone as a nice paperweight?
Click to expand...
Click to collapse
Have you solved the issue?
Muthumbi said:
Have you solved the issue?
Click to expand...
Click to collapse
Unfortunately I havent resolved the issue yet, any suggestions?
I would continue trying to guess the password. This happened to me but I remembered my Google account so it wasn't too bad. Did he setup a recovery email for that Gmail account?
You can send the device away to a JTAG flashing service, to reinstall the OS.
If you want you can root the phone then wipe the data and it will be like a new phone
Sent from my SM-N920C using XDA-Developers mobile app