**I HAVE PROOF OF LEGAL OWNERSHIP** My girlfriend bought her 16 year old son a Note5 on the T-Mobile network. Apparently he had dirty fingers when attempting to unlock his phone so he was locked out. I performed a hard reset to start over. The big problem is he doesnt remember ANY passwords, security questions, ect. to access his google account. Is there anything that can be done besides using the phone as a nice paperweight?
Open your Google account from pc go to settings then you'll see paired devices then remove the devices from list
It's happened to me with my s6.
numba1stunna201 said:
**I HAVE PROOF OF LEGAL OWNERSHIP** My girlfriend bought her 16 year old son a Note5 on the T-Mobile network. Apparently he had dirty fingers when attempting to unlock his phone so he was locked out. I performed a hard reset to start over. The big problem is he doesnt remember ANY passwords, security questions, ect. to access his google account. Is there anything that can be done besides using the phone as a nice paperweight?
Click to expand...
Click to collapse
Have you solved the issue?
Muthumbi said:
Have you solved the issue?
Click to expand...
Click to collapse
Unfortunately I havent resolved the issue yet, any suggestions?
I would continue trying to guess the password. This happened to me but I remembered my Google account so it wasn't too bad. Did he setup a recovery email for that Gmail account?
You can send the device away to a JTAG flashing service, to reinstall the OS.
If you want you can root the phone then wipe the data and it will be like a new phone
Sent from my SM-N920C using XDA-Developers mobile app
Related
Is there any way to solve this other than doing a hard reset on the HTC One?
Can't really afford to lose the data.
SORRY. Forgot to click question.
YorubaDey said:
Is there any way to solve this other than doing a hard reset on the HTC One?
Can't really afford to lose the data.
SORRY. Forgot to click question.
Click to expand...
Click to collapse
this sounds like a way to access a stolen phones information, I doubt you'll get much help here
For all we know the phones not yours, in most cases it'll ask you to verify using the Google account on the phone. If you don't no neither than that says a lot.
But,
A nicely worded Google search should give you specific steps.
Sent from my HTC One using XDA Premium 4 mobile app
clsA said:
this sounds like a way to access a stolen phones information, I doubt you'll get much help here
Click to expand...
Click to collapse
Tachi91 said:
For all we know the phones not yours, in most cases it'll ask you to verify using the Google account on the phone. If you don't no neither than that says a lot.
But,
A nicely worded Google search should give you specific steps.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Why on earth would I care for the data if the phone was stolen? Then I'd go right ahead and reset it.
It belongs to a family member, and I gave said person the HTC One when I got my Z1 (you can see from my previous posts from several months back about the HTC One). Long story short: she messed up the pattern too many times (who knows how, I'm actually annoyed) and doesn't know the password to the Google account. So I reset the password for her (I have access to the Google account), but that password won't work because the phone is not connected to wi-fi or mobile data, so the only way is to obtain the previous password, and that's impossible as far as I know, especially since Google does not have any e-mail/phone support.
I read a couple of tips regarding calling the phone and the dropping down the notification bar to turn on the net, but it doesn't work.
So I came here hoping for a solution before we have to wipe the phone with lots of vacation pictures:/
I have googled a lot, and haven't found anything. Thank you though.
YorubaDey said:
Why on earth would I care for the data if the phone was stolen? Then I'd go right ahead and reset it.
It belongs to a family member, and I gave said person the HTC One when I got my Z1 (you can see from my previous posts from several months back about the HTC One). Long story short: she messed up the pattern too many times (who knows how, I'm actually annoyed) and doesn't know the password to the Google account. So I reset the password for her (I have access to the Google account), but that password won't work because the phone is not connected to wi-fi or mobile data, so the only way is to obtain the previous password, and that's impossible as far as I know, especially since Google does not have any e-mail/phone support.
I read a couple of tips regarding calling the phone and the dropping down the notification bar to turn on the net, but it doesn't work.
So I came here hoping for a solution before we have to wipe the phone with lots of vacation pictures:/
I have googled a lot, and haven't found anything. Thank you though.
Click to expand...
Click to collapse
Sorry .. but if it was your phone that was stolen you should be happy we don't give info like that out
YorubaDey said:
Why on earth would I care for the data if the phone was stolen? Then I'd go right ahead and reset it.
It belongs to a family member, and I gave said person the HTC One when I got my Z1 (you can see from my previous posts from several months back about the HTC One). Long story short: she messed up the pattern too many times (who knows how, I'm actually annoyed) and doesn't know the password to the Google account. So I reset the password for her (I have access to the Google account), but that password won't work because the phone is not connected to wi-fi or mobile data, so the only way is to obtain the previous password, and that's impossible as far as I know, especially since Google does not have any e-mail/phone support.
I read a couple of tips regarding calling the phone and the dropping down the notification bar to turn on the net, but it doesn't work.
So I came here hoping for a solution before we have to wipe the phone with lots of vacation pictures:/
I have googled a lot, and haven't found anything. Thank you though.
Click to expand...
Click to collapse
If you have TWRP installed use adb pull /sdcard/Pictures to retrieve your vacation pictures, then factory reset.
If stock recovery your only option is a factory reset.
cschmitt said:
If you have TWRP installed use adb pull /sdcard/Pictures to retrieve your vacation pictures, then factory reset.
If stock recovery your only option is a factory reset.
Click to expand...
Click to collapse
Thank you, bud.
I guess we'll have to reset it. Such a shame.
OK so this girl I know has been begging me for help with her Nexus 6 and I hoping you guys can make me her hero =D
Details:
A girl who has a problem the girl I'm trying to help took the girl I'm trying to help's phone and removed the sim card from it. I told her to go get a new one from Sprint thinking that was the only problem but after she got the new sim card she can't activate the phone and it is showing that it has been reset so it can only be unlocked with the google account that was on it initially. She does not remember the account details as she made the account new when she first got the phone and didn't really use it. Either that, or this other girl somehow associated a different account with the phone prior to resetting it and taking out the sim.The phone can receive calls just fine but she cannot dial out or do anything other than answer the phone when someone calls her.
Attempted fixes:
First I tried going to factory recovery to reset it but when you select recovery from the bootloader you get the little andy icon but underneath it says "Command not found" and there doesn't seem to be any combination of buttons I can press to get past that point and I end up having to 3-button reboot.
Next I booted the phone up in bootloader with key combos and connected it to a computer with adb & fastboot installed.Fastboot reads the device information and I was successfully able to /fastboot erase userdata to format the phone. I thought I had it fixed at that point but as soon as it gets a connection again it goes back to the "This phone has been reset and must be recovered with blah blah blah" message so I don't think I can get around that without installing a whole new operating system.....unfortunately usb debugging nor developer options are enabled on the phone so cannot unlock the bootloader via fastboot commands or any other way I can think of. Is this phone just totally hosed? I've walked her through attempting a gmail recovery on what she THINKS is the right e-mail address but can't seem to get the info correct or the address is off by a letter or two.
If anyone has experience with this or can point me towards a solution I would greatly appreciate it.
Thank you.
can't do anything about it. its a new security feature that google started. imagine if someone steals your phone and wipes it, now they'll still need your password to get in.
Can she say "forgot my password" on a computer? If she can get into the account then it will work. If she has to reset her password then she will have to wait 72 hours and then she will be able to login the email and password. Alternatively I have no idea how you could do this, but if you could root and flash 5.0.1 (or I think 5.1 should work just not 5.1.1 with its new security feature).
Alright yeah I was afraid of that though it is kinda cool for someone, like myself, who would never forget my associated email.....not so cool for her I guess. Seems like they are taking a page out of Apple's playbook with this though, haha.
@bob
Yeah I tried helping her recover the account but she apparently forgot everything she set the phone up with (including the account details and supplementary recovery emails) and apparently has way too many email accounts for one person. I agree flashing a different ROM other than the stock 5.1 would like fix the problem but I don't think I can get debugging enabled to unlock bootloader etc in the state the phone is in.....was hoping someone here might know a way to make that happen..
So if she takes the phone in to sprint and says to them you guys made me set up a gmail account and I can't remember it now which has resulted in this new phone I bought being completely unusable --- what do you think their procedure is going to be? Send it in for repair?
Hahahahahaha.
This sounds like a job for.... WARRANTY.
However, it is actually user error, which is actually on YOUR back (being the one who suggested simcard swapping without prepping the phone for it first). So if they deny warranty for "user error", then I think that YOU OWE HER A NEW NEXUS 6.
Suggestion for next time: when she has a working nexus 6 in her hands, fastboot oem unlock it. IMMEDIATELY.
Also tell her to use a gmail address SHE KNOWS, and not make up a new one for the thing.
Well when I suggested it the phone did not have a Sim card....it was stolen. What I told her was to take the phone in to sprint and explain the situation and see if they would give her a replacement Sim so if there is something that should have been done to the phone prior to that isn't sprint the one to blame? By the way exactly what is it that you would do to the phone to prepare it for the new Sim?
..side note....when I ran a '/fastboot getvar all' I noticed a warranty void line that said yes at the end of it..is that going to be a problem? Lol...
slimbrady said:
Well when I suggested it the phone did not have a Sim card....it was stolen. What I told her was to take the phone in to sprint and explain the situation and see if they would give her a replacement Sim so if there is something that should have been done to the phone prior to that isn't sprint the one to blame? By the way exactly what is it that you would do to the phone to prepare it for the new Sim?
..side note....when I ran a '/fastboot getvar all' I noticed a warranty void line that said yes at the end of it..is that going to be a problem? Lol...
Click to expand...
Click to collapse
Stolen, what? Elaborate.
Sprint has no blame in this. The phone can't be used anymore until you, her, or whomever figures out/remembers the gmail account originally used to turn on Device Protection on the phone. If the bootloader had been unlocked prior to turning on Device Protection we wouldn't be having this discussion. The link below will explain everything in detail.
http://arstechnica.com/gadgets/2015/03/a-look-at-android-5-1-speed-security-tweaks/
Maverick-DBZ- said:
Stolen, what? Elaborate.
Sprint has no blame in this. The phone can't be used anymore until you, her, or whomever figures out/remembers the gmail account originally used to turn on Device Protection on the phone. If the bootloader had been unlocked prior to turning on Device Protection we wouldn't be having this discussion. The link below will explain everything in detail.
http://arstechnica.com/gadgets/2015/03/a-look-at-android-5-1-speed-security-tweaks/
Click to expand...
Click to collapse
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
So 2 questions remain.... what was the guy above talking about regarding 'prepping the phone' for a new sim card.....? And, has anyone tried taking a phone in this state back to sprint or other carrier corporate store and know what she's in for if she does do that?
slimbrady said:
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
So 2 questions remain.... what was the guy above talking about regarding 'prepping the phone' for a new sim card.....? And, has anyone tried taking a phone in this state back to sprint or other carrier corporate store and know what she's in for if she does do that?
Click to expand...
Click to collapse
I'm pretty sure he just meant to turn off Device Protection before removing the sim card and unlock the bootloader so you have a chance to recover the phone. It's obviously too late for that, but something to think about in the future if she ends up replacing the Nexus 6 with another one.
It depends where she bought the phone from. If she bought it from Sprint they should have a record of her purchase once they pull up her account details. She should be able to walk into a corporate store and have it replaced without too much trouble.
slimbrady said:
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
Click to expand...
Click to collapse
Oh, I see...
Yeah, stay clear of her AND her phone. The sim card wasn't stolen from her phone. HER PHONE *IS* STOLEN from someone else.
You see what it takes to get the sim card out of these things? Handing it over to a frenemy for 20 seconds *does not* result in the sim card being removed.
doitright said:
Oh, I see...
Yeah, stay clear of her AND her phone. The sim card wasn't stolen from her phone. HER PHONE *IS* STOLEN from someone else.
You see what it takes to get the sim card out of these things? Handing it over to a frenemy for 20 seconds *does not* result in the sim card being removed.
Click to expand...
Click to collapse
Was my first thought as well after reading the OP.
It's all just an illusion
Long story short:
"Hard Bricked By Google?"
YES BECAUSE YOU STOLE THE PHONE.
Mods need to lock this thread and ban the user.
Its pretty hopeless but maybe will be able to help me.
I think I tried to unlock my phone with a fingerprint with a finger that wasn't registered. Although I think it was. And the phone just cannpt be unlocked using any of the 3 fingers I was regestered with. It immediately going to the PIN screen, which I don't think I have. It gives me the option to reset with google account, but I cannot do it because I live in China and the VPN is off. Of course I cannot turn it on because I can't go into my phone.
Tried with Android device manager, didn't have my samsung account sync.
Is there any way I could reset it in other way?
If not, If I do factory reset will it erase all the previous settings and just give me to Re-setup my phone?
Thank you all...:crying:
Seven Winds said:
Its pretty hopeless but maybe will be able to help me.
I think I tried to unlock my phone with a fingerprint with a finger that wasn't registered. Although I think it was. And the phone just cannpt be unlocked using any of the 3 fingers I was regestered with. It immediately going to the PIN screen, which I don't think I have. It gives me the option to reset with google account, but I cannot do it because I live in China and the VPN is off. Of course I cannot turn it on because I can't go into my phone.
Tried with Android device manager, didn't have my samsung account sync.
Is there any way I could reset it in other way?
If not, If I do factory reset will it erase all the previous settings and just give me to Re-setup my phone?
Thank you all...:crying:
Click to expand...
Click to collapse
That's what all shoplifters say. Your only option is samsung. Gotta show them proof of purchase.
Sent from my SAMSUNG-SM-N920A
ambervals6 said:
That's what all shoplifters say. Your only option is samsung. Gotta show them proof of purchase.
Sent from my SAMSUNG-SM-N920A
Click to expand...
Click to collapse
I understand what you mean. But If I was a shoplifter I probably would not need to recover my data or photos. Ill just directly do factory reset.
Samsung here In china is useless. Any way I did already factory reset, Now have differen't problems.
Im very pissed at Samsung that has this insane bug that can just make the phone useless, i've used it with no problems for a week or so, all of the sudden, just lock my out , and Fuking China doesn't have google to help me recover..
Seven Winds said:
It immediately going to the PIN screen, which I don't think I have.
Click to expand...
Click to collapse
Why don't you have your password? You have to type it in twice whenever you set finger prints for your lockscreen
Can't you just reset your google account pw on your pc, then unlock your phone with your google account?
After I got out of a long hot bath, i tried to unlock with my thumb print numerous times unsuccessfully, had to unlock by backup pin, which I had forgotten...thought i was outta luck, but luckily I was able to unlock via my google acct.
Honestly though...i tend to agree with Ambervals6...that's what shoplifters say lol
9BlackN*Black6 said:
Why don't you have your password? You have to type it in twice whenever you set finger prints for your lockscreen
Click to expand...
Click to collapse
Actually I don't remember that I had the option to set the PIN. But I always do the same one. Now using MX4 Pro, and it works great, Probably my unit had a huge bug that waited to be exploited..
About google, I've explained, If I was not in China I could have unlocked, but my astrill VPN was not running, and I didn't setup samsung account which apperantly was stupid.
I've already bought the "package disabler" from playstore and disabled all the bloat including this..
Any way, i've got very unlucky, today will bring it to samsung service center.
You can install custom recovery I forgot where it is but you can use adb in the recovery to delete fingerprint and passw files and then any password you type will unlock the phone
george241312 said:
You can install custom recovery I forgot where it is but you can use adb in the recovery to delete fingerprint and passw files and then any password you type will unlock the phone
Click to expand...
Click to collapse
Hm good idea, but the HK version SM-N9200 still doesn't have root. So couldn't do it.
Seven Winds said:
China doesn't have google to help me recover..
Click to expand...
Click to collapse
Many international hotels have internet access which bypasses the Great Firewall. If you were to go there you wouldn't need a VPN....
Unable to access Note 5
Similar issue; unable to access my Note 5 with biometrics, password or Google account (even after resetting Google password). Absolutely ridiculous! I do, on some attempts, see a message that pops up stating, "bootstrap failed" but unsure if that's related to the issue.
I need help to access my phone asap WITHOUT resetting it!!!
Seven Winds said:
Hm good idea, but the HK version SM-N9200 still doesn't have root. So couldn't do it.
Click to expand...
Click to collapse
To install a custom recovery, the phone doesn't need to be rooted.
ambervals6 said:
That's what all shoplifters say. Your only option is samsung. Gotta show them proof of purchase.
Sent from my SAMSUNG-SM-N920A
Click to expand...
Click to collapse
Lol
You can still fix your device with this issue.
Hi everyone
I've got a question, I recently buyed a Z3 Compact from a site similar to ebay but from switzerland. The guy who sold the phone said in the description that the phone was defect and that he didn't remember the password to unlock the phone (the phone was pretty cheap which made me curious, but i bought it anyway)
I'm now a bit worried that I may bought a stolen phone. And so to check, if it's really his phone, I thought maybe there's a way to bypass the lockscreen without wiping the data.
Because as soon as I wipe the phone I might be not able to get in, as I don't have his (or the person who belongs the phone's) gmail adress.
The phone itself has no USB debugging enabled and isn't rooted.
If you have any questions feel free to ask.
Regards
Marco
So you basically cannot do anything because to do any modifying you need to unlock the bootloader but since unlocking the bootloader wipes data,yeah you are basically stuck.
Is there a chance to 'restore' a part of the data or is the wipe permanent?
Edit: Isn't there a Google Security feature that if you wipe the device you have to first log in with the Google Account which was previously installed on the device, otherwise it won't let you login with your account (it's called Device Protection)?
Just do a bit of "googling" on how to bypass FRP (factory reset protection), I've done that just yesterday on Galaxy J5 and everything worked out. You can easily find a youtube channel of a certain person who made it possible
Cirra92 said:
Just do a bit of "googling" on how to bypass FRP (factory reset protection), I've done that just yesterday on Galaxy J5 and everything worked out. You can easily find a youtube channel of a certain person who made it possible
Click to expand...
Click to collapse
Yes I saw that too, but it seems to me it only works for Samsung and Sony phones
KUN1 said:
Yes I saw that too, but it seems to me it only works for Samsung and Sony phones
Click to expand...
Click to collapse
I have used an universal FRP bypass app and it worked, though there is a Samsung specific one. I think it can be done with Z3C as well, you have nothing to lose anyway since you can't bypass the lockscreen using ADB as ADB debugging is not enabled, and this would be the only choice, as far as I know though.
Cirra92 said:
I have used an universal FRP bypass app and it worked, though there is a Samsung specific one. I think it can be done with Z3C as well, you have nothing to lose anyway since you can't bypass the lockscreen using ADB as ADB debugging is not enabled, and this would be the only choice, as far as I know though.
Click to expand...
Click to collapse
So I managed to wipe the phone and successfully sign in with my account. But now I'm struggeling with recovering some data from the phone. Are there any apps out there which could do something like this?
I was hoping for an easy trade-in with Samsung. I have no flaws on my Galaxy Note 8, I sent it in before the date that they asked.
My screen had no issues, no scratches, perfect condition.
The phone turns on and runs absolutely fine.
The last thing I did before I packed my Note8 up was to take out my SIM card and microSD card and then do a factory re-set.
The final screen I saw was when it rebooted after the reset and was ready to start the process from scratch - which I have done before.
So what happened? Why are they saying my device was NOT reset?? This is absurd, I have seen people get no credit before for other things but never the "not factory reset"!
Can someone help me or offer advice? I have a week to call them before they charge me and I can have them ship the device back, but **I had a perfect condition Note8 and I want my $550 trade in!!**
vonDubenshire said:
I was hoping for an easy trade-in with Samsung. I have no flaws on my Galaxy Note 8, I sent it in before the date that they asked.
My screen had no issues, no scratches, perfect condition.
The phone turns on and runs absolutely fine.
The last thing I did before I packed my Note8 up was to take out my SIM card and microSD card and then do a factory re-set.
The final screen I saw was when it rebooted after the reset and was ready to start the process from scratch - which I have done before.
So what happened? Why are they saying my device was NOT reset?? This is absurd, I have seen people get no credit before for other things but never the "not factory reset"!
Can someone help me or offer advice? I have a week to call them before they charge me and I can have them ship the device back, but **I had a perfect condition Note8 and I want my $550 trade in!!**
Click to expand...
Click to collapse
I guess you didn't remove your accounts before resetting your phone. So, most probably, the setup process will ask for previous account credentials.
Samsung should be able to bypass this protection if they want. Or you can see with them the possibility to send them your account credentials to help them unlock the phone. If they refuse then they have bad intentions...
I can only imagine it is the FRP as this would require the setup to ask for the security details you had on the device prior to reseting the device and then the Google email address attached to the account, however this would only happen after a master reset so not sure if this is the reason, however when I tried to sell a S9 to a recycle site in the UK and I made this mistake they sent it back as I was not able to remotely do this.
vonDubenshire said:
I was hoping for an easy trade-in with Samsung. I have no flaws on my Galaxy Note 8, I sent it in before the date that they asked.
My screen had no issues, no scratches, perfect condition.
The phone turns on and runs absolutely fine.
The last thing I did before I packed my Note8 up was to take out my SIM card and microSD card and then do a factory re-set.
The final screen I saw was when it rebooted after the reset and was ready to start the process from scratch - which I have done before.
So what happened? Why are they saying my device was NOT reset?? This is absurd, I have seen people get no credit before for other things but never the "not factory reset"!
Can someone help me or offer advice? I have a week to call them before they charge me and I can have them ship the device back, but **I had a perfect condition Note8 and I want my $550 trade in!!**
Click to expand...
Click to collapse
Did you do your factory reset through settings menu? I sent in my galaxy s8 back to them for the trade in program Monday and it was running One UI beta 3 so I flashed it through ODIN using the latest Sprint firmware and CSC file to wipe everything back to complete stock. When I did the initial factory reset before flashing in odin I went though Settings > General management > Reset > Factory data reset. It asked me for my google password before it would reset the device. I did the ODIN flash to make sure everything was gone and it was on the correct latest Sprint firmware. I was afraid being on the BETA they may reject it. Now you've got me worried because I didn't try and set the device up again to see if it asked for my google password. I'm 99% sure when doing a factory reset through settings and entering in my credentials FRP is no longer active. Does anyone know if a clean ODIN flash using the CSC (not Home CSC) will remove any and all settings such as FRP?
googy_anas said:
I guess you didn't remove your accounts before resetting your phone. So, most probably, the setup process will ask for previous account credentials.
Samsung should be able to bypass this protection if they want. Or you can see with them the possibility to send them your account credentials to help them unlock the phone. If they refuse then they have bad intentions...
Click to expand...
Click to collapse
I am a little confused as I removed my SIM and SD Card and then did a factory reset and it went back to the first set up screen. So, you are saying if we did not remove our Google account or work email prior to factory reset they could refuse the trade in??
Sent from my SM-G973U1 using Tapatalk
maddie01 said:
I am a little confused as I removed my SIM and SD Card and then did a factory reset and it went back to the first set up screen. So, you are saying if we did not remove our Google account or work email prior to factory reset they could refuse the trade in??
Click to expand...
Click to collapse
Yes. FRP (Factory Reset Protection) is designed to deter theft by requiring any Google account (not sure about Samsung account) that was active on the phone at the time of factory reset be logged into prior to using any other account after the factory reset. You can disable FRP by just going into Settings -> Accounts and removing your Google account prior to a factory reset.
Outbreak444 said:
Yes. FRP (Factory Reset Protection) is designed to deter theft by requiring any Google account (not sure about Samsung account) that was active on the phone at the time of factory reset be logged into prior to using any other account after the factory reset. You can disable FRP by just going into Settings -> Accounts and removing your Google account prior to a factory reset.
Click to expand...
Click to collapse
Maybe so, but I've traded two phones with no problems and all I've ever done is a factory reset from the settings. Both times I did reboot to see if it went to the default setup screen, but that's all I've done.
Same here, did a factory reset only. It was approved even with unlocked bootloader and twrp...
galaxys said:
Same here, did a factory reset only. It was approved even with unlocked bootloader and twrp...
Click to expand...
Click to collapse
Well, I appreciate everyone chiming in...I hope ultimately they approve the trade or get you phone back to you so you can sell it to recoup your money...
I checked to be sure and it seems my trade in was excepted as they only charged my Amex the discounted amount and they received my trade in on the 28th of March and i did not do anything but a Factory Reset... same thing when i traded in my S8 for the S9...
Maybe Sammy saw something questionable on the unit and used this as an excuse to deny the trade? It could be possible that this deleting of the prior accounts is in the fine print somewhere and they use when needed?
Best of luck...
Sent from my iPad using Tapatalk
I think you're at Samsung's mercy in these situations. You can complain to them until you're blue in the face, but in the end it's at their discretion.
Yeah, there was nothing wrong with my phone so I am going to complain pretty hard. I have hit up the Samsung Mobile USA and Samsung Support USA on Twitter before and retweet them enough that I hope to make a fuss that I can get taken care of.
vonDubenshire said:
Yeah, there was nothing wrong with my phone so I am going to complain pretty hard. I have hit up the Samsung Mobile USA and Samsung Support USA on Twitter before and retweet them enough that I hope to make a fuss that I can get taken care of.
Click to expand...
Click to collapse
Good luck. What's so bad is that Samsung isn't even the one's inspecting the phones. They should have some process that makes Samsung themselves look at a phone after Ingram Micro rejects it.