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Hello all you clever people out there
i hope some of you can help me before i throw this thing at the wall
let me try to explain the problem i'm having
I bought this phone about six months ago and all was going well untill about two months ago
the problem i'm having is with phone service, at the top of the screen i get a '!' next to the signal indicator (Y) but when i touch the icon, on the next screen i get the Y with bars to indicate signal
on the phone settings screen it says no service and if i touch 'register on network' it says 'registering' then nothing???
what i dont understand is that i can still connect to the internet and get email via gprs (edge doesnt work when this happens) or occasionally via HSDPA or 3G
the only things i cant do is make or recieve calls or texts
Ive tried soft and hard resets and nothing changes, the only way i can get the phone service back is to put my sim into another phone, connect that to the internet then VERY quickly put the sim back in my diamond, and that doesn't always work
even when i do get it working it doesn't last, longest its gone is two days before it loses the service again
i've checked to make sure the phone hasn't been blocked and been to a few phone shops but no one seems to have any idea what the problem is or what to do about it (i've even e-mailed HTC and yo can immagine the respose i got! )
i know that i'm in a good area for signal as i've lived in the same place for years and hads lots of different phones on the same network (same number, same sim etc)
any ideas would be much appreciated as i'm sick of having to take two phones with me incase this one fails on me
phone details;
ROM: 1.93.405.1 WWE
DATE: 8/6/8
RADIO: 1.00.25.05
PROTOCOL: 52.29.25.12H
OPERATOR: orange (uk)
please help me
anyone with ideas can reply to this or email me direct [email protected]
thanks for reading this and hope that someone can help
Mike
btw just my 2 cents, orange has the worst coverage in UK, its terrible! and i have noticed my ignito has drastically worse signal on 02 than my other handsets.
those 2 combined, could be a possiblity.
yeah i know that but i have another phone on orange and sde by side my other one has full signal and my diamond doesnt
but if i touch the the indicator at the top the next screen shows at least two bars even when its not working, like i said, i've lived here for years and never had a problem before and this is relly annoying
but thanks for your input
yea, from what ive read, you might be able to flash the rom that deals with the radio on your phone, which may help, as my xda is pitiful even on 02, as we speak i have 1 bar, other phone is full!!
i though about flashing the rom and went on the web site, put all the details in and got a responce that no flash was availiable for it, i dont know if that because its locked on orange or if there is just no update
its really starting to piss me off because i think the phone is great (even though it isn't the most recent!)
thing is though, if i was to do my jiggery pokery and get the service back where i am i always get full signal on EDGE or GPRS
its confusing as hell
i'm just hoping that some one else has experienced the same and has a quick fix
i've downloaded some things from freewareppc and thought that something might have screwed about with my phone so got rid of it all and hard reset but no joy
i mean, as we speak now, the phone has no service but i've got it hooked up to the laptop i'm online with so its got signal (wifi turned off)
'jiggery pokery' - technical term
I have seen a somewhat similar problem too. Every now and then (especially just after making a call) I used to get the exclamation icon (No service) and couldn't make/receive calls for 10-15 mins until it finds network again. I used to try finding the network by trying Manual mode first (which actually failed to register to my network) and then selecting Automatic mode.
Solution: I complained to my service operator who were finally able to solve the problem in 2-3 days.
Voice and 2G/3G connection every now and then falls away.
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I have the following problem.
Hi I have a plan with extra fast with endless online. But every now and then suddenly falls away and my connection voice and 2G/3G can I just restore it in airplane mode to turn back and pick up.
Are there more people with same problem? I have an G1. The SIM card only 8 weeks old.
I like to hear from you.
I have experienced this before also.
Happens to me fairly often too.
Exactly just had this happen to me today while in the grocery store. Rebooted and it was back, but still weird.
I actually used to have that problem too, where data just went away. Rebooting worked, but then one day a reboot didn't work, next day I got 3g. Then I decided to go to hero roms and haven't had the problem since, so I think that hero does something that fixes the network
Sometimes i go from a 3G to G then ut decides to go to edge.There are even times when it doesnt connect to data at all.
you go in and out of coverage area's and that's what happen's, t-mobile's 3g network isn't as expansive as they'd have you believe, plenty of pockets/holes throughout, even in places where it should be all 3g.
how is this post not moved/deleted/flamed yet for being in the dev's section :-D
mpeezay said:
you go in and out of coverage area's and that's what happen's, t-mobile's 3g network isn't as expansive as they'd have you believe, plenty of pockets/holes throughout, even in places where it should be all 3g.
how is this post not moved/deleted/flamed yet for being in the dev's section :-D
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Click to collapse
Yeah, but I mean that I would have data then it would turn off and it would turn back on in the same place after a reboot.
And I think most of us just finally gave up on keeping questions out of the development sections, it is a lost cause. At least for me it is
Well yes staying on tmo might as well be a lost cause...i struggle to stay on 3G and even on data period, i doubt verizon or sprint would give me these troubles...
It's not a coverage problem, It can happen at the top floor of my school where usually I would have full bars, and as said it's fixed by switching into Airplane mode and then back to normal mode.
I think it happens when it's in my pocket and the coverage strength goes up and down a lot, maybe it gets a bit confused lol (Although it didn't happen on the stock firmware, running Cyanogen 4.2.7.1)
Its not only T-mobile, I too have that problem that too being in India on Airtel Also had these problems at National Roaming... Means When I was Out of local Network too... So its not the Problem of Coverage...
There's an open bug for this particular problem
Cf:
http://code.google.com/p/android/issues/detail?id=2845
I've had this problem since day one on my G1, it doesn't matter what ROM I'm running, it even did it with the stock ROM.
It seems Android isn't so great at reconnecting you to the network once you've lost signal. Ideally you need a process running in the background to reconnect you - think 'No Signal Alert' in the market with an option to scan for networks then reconnect you.
I've got a shortcut on one of my home screens to the network operators scan page as I have to do this most days
Good old T-Mobile coverage..
Well with the rumors of Sprint and T-Mobile merging hopefully they will band together and give us better coverage. 3G and or 4G all day and all night would be HUGE!!!
If any big CEO's is reading this from either of these companies, PLEASE MAKE THIS HAPPEN!!
legend221 said:
Well with the rumors of Sprint and T-Mobile merging hopefully they will band together and give us better coverage. 3G and or 4G all day and all night would be HUGE!!!
If any big CEO's is reading this from either of these companies, PLEASE MAKE THIS HAPPEN!!
Click to expand...
Click to collapse
HA Ha Ha Ha............ NOT GOING TO HAPPEN!!!!!
We would never ever take that network over....Ours maybe spotty but we WILL have the fastest 3G Network................4G is a joke...if you look at the fine print 4G is their goal but isn't even possible yet....DT (t-moble Mother company) over seas was looking into buying sprint but they're in way too much debt....issues from this post sounds like simcard or issues with the IHLR (our backdoor) so call t-mobile to make sure it cannot be fix on our end or... it can be a bad radio download or flash...I have 1 bar on 3G and 2 on edge but i have never had the issues stated in this post so coverage is not it!!! hope this helps!
I also have issues with signal being dropped or getting hung. My G1 will be sitting in the same place for an hour or longer and sometimes it just stops transfering data. I'll check it by going to the market and it can take a few min before anything happens. Sometimes when I download an app from the market it will take up to 5 or 10 min to see anything transfer. I haven't noticed any issues with taking or making calls but data transfers are touch and go. Now sometimes I won't have a problem all day then the next day...in the same spot with great coverage....data transfers just seem to be sketchy. I don't know if it's t-mobile or the roms but something is quirky.
smartin4166 said:
I also have issues with signal being dropped or getting hung. My G1 will be sitting in the same place for an hour or longer and sometimes it just stops transfering data. I'll check it by going to the market and it can take a few min before anything happens. Sometimes when I download an app from the market it will take up to 5 or 10 min to see anything transfer. I haven't noticed any issues with taking or making calls but data transfers are touch and go. Now sometimes I won't have a problem all day then the next day...in the same spot with great coverage....data transfers just seem to be sketchy. I don't know if it's t-mobile or the roms but something is quirky.
Click to expand...
Click to collapse
Actually i have seen that happening with the market too but only with a theme added to the rom...must be something with background data transfers and the theme using too much memory....but is not an issue at all on non rooted phones....i checked at work!!!
curious
Not to get off the subject but to the t-mobile guy I want to know how did u get the job with them? I applied a few times but got no response.
bryanpen said:
Not to get off the subject but to the t-mobile guy I want to know how did u get the job with them? I applied a few times but got no response.
Click to expand...
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Pm me since off topic....
Hi gents,
So i've been rocking my HTC one a few months now. I adore the phone but i've had some issues with it since I bought it. Occasionally, the phone will drop all signal and then a few seconds later get it back. Annoying when trying to use data or google maps but for the most part harmless. However as time went on this got more frequent, and the signal loss began to last longer even in areas where I knew I had solid signal.
Now, it's terrible. My phone shows having 3g/4g signals and can access data, although it does still have the intermittent drop issues. However, for the past 2 days my phone has been unable to make or receive calls/texts, even when the phone shows it has signal. Sprint says nothing on their end is wrong and has "Refreshed" something or other and told me to reboot my phone. Problem persists and they say there's nothing they can do to fix it.
So I come to you guys. Any advice for my phone woes?
Thanks,
K.
Can they not replace it in warranty?
sent from my mobile device
Kleinersaphire said:
Hi gents,
So i've been rocking my HTC one a few months now. I adore the phone but i've had some issues with it since I bought it. Occasionally, the phone will drop all signal and then a few seconds later get it back. Annoying when trying to use data or google maps but for the most part harmless. However as time went on this got more frequent, and the signal loss began to last longer even in areas where I knew I had solid signal.
Now, it's terrible. My phone shows having 3g/4g signals and can access data, although it does still have the intermittent drop issues. However, for the past 2 days my phone has been unable to make or receive calls/texts, even when the phone shows it has signal. Sprint says nothing on their end is wrong and has "Refreshed" something or other and told me to reboot my phone. Problem persists and they say there's nothing they can do to fix it.
So I come to you guys. Any advice for my phone woes?
Thanks,
K.
Click to expand...
Click to collapse
Have you tried updating the PRL? This is what Verizon and Sprint used to tell customers who were having problems getting service in well-covered areas.
Another thing to check is the APN. Some carriers (for example AT&T which is who I use) have several different APN's listed, maybe your device somehow switched to an APN that doesn't serve your area?
Hello! I Had my Blue Camo GS6 Active 64 Stolen last sunday, Bought A White GS6 Active 64GB Model to hold me over and its in real good condition. But its Network Unlocked and noticed the setting on my 32GB Black And my old Blue 64 phone were set to GSM/UMTS. This for some reason is stuck on WCDMA? I Don't even see a GSM/UMTS Option and was wondering what i should do here?
I Did a few system updates thinking it may automatically work but whoever had the phone before must of changed something, even a Factory Reset didn't solve the issue. So i get the phone in the mail, power it on and everythings good no SIM yet but it had 4 bars, Pop in the AT&T SIM and restart and bam No Signal at all. I Changed it to GSM And get nothing. I Notice if i set to LTE/UMTS When i'm up the road it actually pops up 4G LTE And works too! But i get home and Poof No Bar. Its probably cause it usually does get knocked down when i walk inside to 4G But never no bar.
Anyway i can Flash a Stock OEM Modem? Or a way to force the Network settings to Reset to OEM? Had this... well that GS6 Active for 3 years never had an issue but mine was AT&T Network Locked i never unlocked it. This is Network Unlocked and notice a lot of what seems to be Foreign Networks? Network settings I've never seen before that's for sure.
Help will be appreciated!
Really need this to just work by Monday and AT&T Support sucks lol! Best buy couldn't help me, 3 AT&T Stores couldn't help me cause they don't sell it anymore and i didn't buy from them. But i know its fixable i mean i get signal if i flip around to the WCDMA Setting when i'm home, And before i walk outside i hit LTE/UMTS and i do get a 4G LTE Signal when i get up the street. but i'd rather it Automate like it did before so i don't have to keep doing this.
Yeah this sucks, Like Mint White 64GB S6 Active. Just this i didn't expect. I've Switched sim cards back and forth, took the sim out and tried to change the band but that doesn't work. I've gotten to the Network System menu and put everything on Auto. I Have it set to LTE/UMTS and i get nothing, i take the SIM Out and restart, 4 bars are there. put the SIM In and Boom no signal. I've tried to change the GSM/UMTS Band to Automatic but it just says Unsuccessful. But i have that feeling if i can get it to say Successful it will work.
Anyway to use my laptop to connect via ADB And Force the band to change to auto? Or anyway to get it to stick to Stock settings? I Still suspect whoever had this before did something to the Radio and Network settings and i can't figure it out for the life of me. AT&T sure won't help me lol! And Samsung just wants me to bring it to a repair shop. While i was actually at a few repair shops around here and they know nothing about these.
It's the only phone i'm comfortable with. The S8 Active is ok but without physical buttons it doesn't really serve me like this did... and i don't really care for Bixby button can't be customized. Also noticed Otterbox doesn't make Defender series cases for it so i'd have a bit of trouble getting a beefy case on it.
Ahhh.... i get some signal in WCDMA Preferred. Fixed a SMSC Issue so text's go out and i receive them if i move around a lot.
Signals still bad not like it used to be. Why do i get a Signal On WCDMA But not GSM Auto Or LTE/UMTS? Is there anyone that can help me get to any advanced network option's or a way to change the Band to Automatic? I Try to select Automatic Band which is the default i believe and it just says Unsuccessful.
Have you tried just refalshing stock rom???
I know you already have done this but sometimes it doesn't work first time(few have mentioned issues that took several flashes to solve it)
The reason folks are not replying is quite possible know one has any idea why this has happened.
I had an s6 Active that everything worked other then 4G and nothing worked.. It was a factory refurbed and Unlocked. And no matter what I did it simply would not worked... I returned it and go a replacement... It suggested it had been damaged internaly in someway..
Can you return yours for a replacement/refund???
Sorry am not actually able to help.
regards
Lohtse
I might return it. I figured out why messages were not sending i messed up the smsc settings lol!
Very unique issue here i see 4G pop up and i get calls and data flows. Sometimes 4G LTE magically appears and everything stops working till 4G shows up.
Pretty hard to find this GS6 Active in 64GB anymore.
If i take my sim card out and dial *#*#2636*#*# i think? Or it might be *#*#0011*#*# it brings up network options. I notice if my sim cards in that menu shows up empty. Something maybe wrongly set in there but not sure how to tell. Never found a way to successfully set the GMS/UMTS Band. And with no way to really root it or change anything through the pc is probably going to make this even more difficult. Phones in great condition though i dont think theres damage i believe its a network setting somewhere i missed... or at&t sucks lols! Every sense i got robbed on the 18th its been nothing but a big problem getting a phone working again.
Reflashing stock rom? Like Android 5? Its in Android 7.0.1 now. Id be interested in doing this but going back that far is spooky i dont wanna destroy it. Ive seen people say its possible and others say its not possible to go back.
That would probably work though! When i got my S6 Active Camo Blue 64gb New it was Android 5.0.1 and i think more network options were available. Then in 7.0.1 they all disappeared.
Never had issues on that phone i can't believe it was robbed from me. Not like i dropped it or lost it either it was robbed from me! Police did nothing even with the fact they threatened to kill me and everything. Police did nothing... and after 14 hour shift im not exactly ready to fight with 5 people.
Hi folks,
after the last update I have a big problem: when I start a call suddently the signal goes 0 (on both SIMs) and I receive a "no network" error. After a few seconds the signals go back but sometimes I have to wait for 15 or 20 minutes to call otherwise the call drops again.
It happens even when receiving calls.
I have this problem at around 30/40% of calls I try to make and this is very disappointing because I use the phone for work and I do many calls everyday.
A user on an Italian forum had the same problem two updates ago, he told me that he solved after a reset of the phone. I'm desperate now, tomorrow it's holiday in Switzerland so I think I will do it.
NOTE: It's strange nobody on internet is talking about this problem... It's only me?
Having the same issues with this build.
I have the HK dual sim, which I flashed the SEA firmware onto last year.
I'm having to go back to my old phone until this is resolved, I have missed several calls because of it. I tried a factory reset, which seemed to clear it up for a short while, but the problem came back.
Same problem here. After the update of
51.1.A.5.159I cannot receive or place calls
I cannot receive or send messages
IF I am inside a building. The network goes from 2 bars to 0 when I try to call. If i go outside of the building the cellular network is stronger (full) and calls are going through. I suspect there's something wrong with the baseband maybe? Which is what I was trying to search for yesterday. Was wondering if the current baseband for Android 11 is new or maybe it is the old one from Android 10?
Regardless, I can wholeheartedly say that Android 11 has basically shattered the signal strenght on this device to the point of making it useless. Now I can use it as a multimedia device... weeeheeeee.... Buy a premium device they say, it will be worth it, they say. Never had this issue on any of my Oneplus devices. Shame on Sony!
(btw my phone has the international software, not the HK one. using it on one single sim- XQ-AT-51).
The italian user told me now he's fine, the problem didn't came back.
Tomorrow I have a Switzerland holiday, I'm going to reset the phone to try to fix the problem.
Thanks for answering my question, it seems I'm not the only one with this problem. It's a pity there's no more official Sony forum to discuss these issues.
theskig said:
The italian user told me now he's fine, the problem didn't came back.
Tomorrow I have a Switzerland holiday, I'm going to reset the phone to try to fix the problem.
Thanks for answering my question, it seems I'm not the only one with this problem. It's a pity there's no more official Sony forum to discuss these issues.
Click to expand...
Click to collapse
Please do let us know how you get going. I too wanted to perform a factory reset but I've postponed it in case I could find some answers on the internet.
1ceb0x said:
Please do let us know how you get going. I too wanted to perform a factory reset but I've postponed it in case I could find some answers on the internet.
Click to expand...
Click to collapse
The phone is now restoring the backup from Google but this evening I don't think I will make a single call.
Tomorrow at work I will stress it (usually I make 1h of calls everyday, using both SIMs), and give you the results. Cheers!
The situation is maybe worse than before.
I don't remember if is it possible to downgrade. Xperifirm? Still works with new phones?
Otherwise I have to use my old XZ Premium because I have so many issues at work.
1ceb0x said:
Same problem here. After the update of
51.1.A.5.159I cannot receive or place calls
I cannot receive or send messages
IF I am inside a building. The network goes from 2 bars to 0 when I try to call. If i go outside of the building the cellular network is stronger (full) and calls are going through. I suspect there's something wrong with the baseband maybe? Which is what I was trying to search for yesterday. Was wondering if the current baseband for Android 11 is new or maybe it is the old one from Android 10?
Regardless, I can wholeheartedly say that Android 11 has basically shattered the signal strenght on this device to the point of making it useless. Now I can use it as a multimedia device... weeeheeeee.... Buy a premium device they say, it will be worth it, they say. Never had this issue on any of my Oneplus devices. Shame on Sony!
(btw my phone has the international software, not the HK one. using it on one single sim- XQ-AT-51).
Click to expand...
Click to collapse
The thing I noticed is that the call drops when switching network from 4G to 2G. Expecially on my Italian SIM, i have a weak 4G signal in my office (1-0 bars) but I have a full 4 bars 2G signal. Before this update when I start a call you can clearly see the signal bar going from 0-1 to full 4 meaning the phone switched to 2G. After this update it was impossible to place a call from my office on my italian SIM because it fails in that 4G/2G switch.
I put that SIM in "GSM only" and I had no issues in managing calls. It's unpractical but works.
The problem is worse on my Swiss SIM (the one I use for work) that has no 2G coverage, so I leave it in 5G/LTE/WCDMA/ecc ecc and hope the best. But I see some switch happens even there ranging from 0-1 to 3 bars (I think is 4G/3G switch. I don't have 5G or 2G coverage in my office). So I can't do anything to avoid the issue, that happens randomly but it's quite frustrating
(...)Same problem on HK. Does anyone think that the problem will be solved with an update? Sony flagship haha. The gsm signal was much weaker than the former P20pro before .... 178. Now ..... disaster. I think the only asset Remaining that you can read "network unavailable" on a 4K screen
So far mine seems much better after the latest update 58.1.A.5.222.
Here's hoping it was a temporary glitch.
Please try to use only one SIM until new updates.
I have the same issues but with only one it works fine.
Do we have any news about a new update so far ?
Have a good day!
Today the 58.1.A.5.222A update arrived, I tested the phone and seems to be OK, tomorrow I will test it harder during the workday.
PS: since two weeks I was using my old XZ Premium and the 1 II was resting in the drawer. So sad. I tried to flash another firmware but I had errors on Flashtool and newflasher. Nothing worked wtf.
After a working day in my office with many calls on both SIMs (a place where the problem was at its best as wrote before) I can confirm you the update completely solved the problem.
So thanks to everybody for the support, I hope you'll also be able to fix it with this update.
beachbloke said:
So far mine seems much better after the latest update 58.1.A.5.222.
Here's hoping it was a temporary glitch.
Click to expand...
Click to collapse
"Temporary glitch" un par di balle*: 3 weeks with my old XZ Premium, and the actual flagship "Xperia 1 II" in the drawer! And resets, backups, restores, tests, copying gigabytes of data from and to the phone, hours of trying to flash other firmwares and receiving only errors...
* https://forum.wordreference.com/threads/par-di-balle.1875980/
theskig said:
Today the 58.1.A.5.222A update arrived, I tested the phone and seems to be OK, tomorrow I will test it harder during the workday.
PS: since two weeks I was using my old XZ Premium and the 1 II was resting in the drawer. So sad. I tried to flash another firmware but I had errors on Flashtool and newflasher. Nothing worked wtf.
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Click to collapse
I got the same software number and my problem still persists. Thank you for updating the thread with your findings. Glad to hear yours is working now.
Hello everyone, I faced the same issue on my device after updating to the software version mentioned by author, I've fixed the issue by flashing .280 software for SEA customisation. Original one was HK. So, now I'm able to use my phone as usual. Hope this tip will help somewho. Good luck with your devices.