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Hey guys,
I work at Sprint and my technicians and myself cannot figure this out. So I thought I would reach out to you guys!
I had 4G flawlessly on my phone for the first few weeks I had it. One day I got a SIM error that read something like this, "No SIM Card: 4G LTE will not work as SIM/UICC is reinserted". I popped out the little SIM card, wiped it off, and the phone read it and the error went away. Since then I have not had a single connection to 4G LTE.
All of our demo phones are on 4G lte as well as my girlfriends phone at home. I am constantly in 3G or 1X. Any advice would be great
Things I have already tried....
1. Updated profile/prl
2. Reprovisioned phone using ##72786#
3. Toggled settings using *#*#4636#*#*
4. Wiped and installed a new ROM
5. Played around with SIM card slot and rebooting phone
I am going to try a new UICC sim if we have one around the store...if that doesn't work im out of ideas!
I have no suggestions, but I have had the same exact problem the past couple of weeks. I got the error, but I didn't even pop the SIM card out. I just put the phone in airplane mode like I usually did when I got the error. When I took it out of airplane mode, my 4g was gone and it has not come back. I have checked all settings and I can't come up with anything. I also RUU'd back to stock just to make sure. Still no sign of 4g.
Let me know if replacing your sim does the trick, because this has been driving me crazy.
By the way, I know it is the phone and not just sprint messing with the towers or something, because my wife's evo 4g lte is on 4g all the time.
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I read somewhere that your SIM ID and your UICC ID have to match, don't know if it's true, but go to settings - about - phone identity to check it out
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pwgerhardt said:
Hey guys,
I work at Sprint and my technicians and myself cannot figure this out. So I thought I would reach out to you guys!
I had 4G flawlessly on my phone for the first few weeks I had it. One day I got a SIM error that read something like this, "No SIM Card: 4G LTE will not work as SIM/UICC is reinserted". I popped out the little SIM card, wiped it off, and the phone read it and the error went away. Since then I have not had a single connection to 4G LTE.
All of our demo phones are on 4G lte as well as my girlfriends phone at home. I am constantly in 3G or 1X. Any advice would be great
Things I have already tried....
1. Updated profile/prl
2. Reprovisioned phone using ##72786#
3. Toggled settings using *#*#4636#*#*
4. Wiped and installed a new ROM
5. Played around with SIM card slot and rebooting phone
I am going to try a new UICC sim if we have one around the store...if that doesn't work im out of ideas!
Click to expand...
Click to collapse
have you check to see if your phone is on cdma/lte, cause it happen to me once that i reset the phone and it was on cdma only
HTC ONE
luisrod03 said:
have you check to see if your phone is on cdma/lte, cause it happen to me once that i reset the phone and it was on cdma only
HTC ONE
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yes I already tried that as well
I'm assuming the phone's not rooted, but any chance you might be able to flash new radio software?
pwgerhardt said:
yes I already tried that as well
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I had that issue also but I popped the out the sim and back in then reboot. I have 4g again but under my mobile data I have network set to automatic.
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http://techwalls.com/no-sim-card-error-on-htc-one/
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pelon90005 said:
http://techwalls.com/no-sim-card-error-on-htc-one/
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Yeah I did the tape fix. It got rid of the errors but still no 4g
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pelon90005 said:
http://techwalls.com/no-sim-card-error-on-htc-one/
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Im not getting the "no sim" error anymore. I never got it again after the first time I popped it in and out. Im just getting no 4G after fixing it.
Rirere said:
I'm assuming the phone's not rooted, but any chance you might be able to flash new radio software?
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Click to collapse
The phone is rooted. I don't think there are any other radios out for this device yet though. Thanks for your reply though
I'm a Sprint Tech and do not have an answer currently for you guys as I have been receiving this error as well and only just found this thread. Will try to research tomorrow and see if I can find an answer. I only received this message once as of yesterday and it went away seconds later. Tonight it reappeared and is sticking. Under app info it shows this is the Phone app that is sending out this notification. There is a possibility if you force close the app and then disable notifications for it that this error may go away; however, I'm not sure what other notifications we would consequently loose. Current corporate PRL is 55015 and I am running Viper 1.0.3 with stock kernel. I am wondering if this has to do with refreshing your PRL because I did not notice it until I requested it from Updates two days ago even though the actual PRL version number did not change.
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What about running a RUU
http://goo.im/devs/joeykrim/m7_wls/m7_wls_1.29.651.7_decrypted.zip
ITS NOT .10 but u could just update after. See if it works.
If ur rooted use this
http://www.androidfilehost.com/?fid=22979706399752930
Its .10
Try it
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Already ran RUU. No dice. Took it to a Sprint store and they replaced the SIM card. Still no dice. I'm starting to think it's the radio itself.
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Damn. We seriously dont have radio img's yet? I thought the RUU flashes the radio.
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i have the same problem. i went to sprint today and asked if they knew anything. with out missing a beat he says oh you just need to take your sim card out and wipe it off with alcohol really well. is he lying to me or is he being serious to me?
Rally187 said:
i have the same problem. i went to sprint today and asked if they knew anything. with out missing a beat he says oh you just need to take your sim card out and wipe it off with alcohol really well. is he lying to me or is he being serious to me?
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Click to collapse
I doubt it will work but let us know if it works for you. A brand new SIM didn't work for me so I'm not too hopeful about it.
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tristandespain said:
I doubt it will work but let us know if it works for you. A brand new SIM didn't work for me so I'm not too hopeful about it.
Sent from my HTCONE using xda premium
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yea that sh!t didnt work at all. this seems really stupid to me that our phone is having this issue what could be causing this why would the sim card mess it up?
Ok so the consensus is, this seems really stupid too but its the only thing I can figure, the SIM is loose. If you eject your HTC One Micro Sim and place a small piece of scotch tape on the reverse side of the connector, this gives the card just enough volume, when reinserted to consistently maintain contact with the reader as the SIM tray is simply too big and is allowing the phone to believe there is actually no SIM card inserted when the connection is detected as broken. Suppose this also explains the inconsistencies in various user experiences since we all have different handling habits. Any one else want to wager to guess why this problem is so intermittent?
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my friend who works at bb hooked me up with another sim. im taking it to sprint tomorrow and see if they can do anything. my friend said he could swap for a new htc one as well. i would have to pay 30 bones though.
Switched to Note 3 from Lumia 920 (phone upgrade, had my SIM replaced as well). Now on all places where I previously had stable LTE signal my Note has couple bars of HSPA or from time to time HSPA+. I still can catch LTE signal from time to time but not in the area I live (and had stable LTE for a year on Lumia).
What may be the reason? Is it a phone problem or just Nokia modem has better sensitivity?
Don't want to initiate replacement procedure, the phone seems perfect in all other aspects...
I've also been disappointed with the reception vs the S4. I'm also having trouble installing apps from the play store >.< even on wifi.
I have bad reception also
I am thinking of returning, I have had to switch to airplane mode twice in the past hour to get it to reconnect to LTE. It sometimes drops out all together when accessing the play store. I am in Baton Rouge, and didn't have any issues on my iphone 5.
Dankchild said:
I've also been disappointed with the reception vs the S4. I'm also having trouble installing apps from the play store >.< even on wifi.
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Is it telling you its encountered an unexpected error? Ive had that on several devices today. I wonder if the play store isnt futzed up
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Bladerunner1825us said:
Is it telling you its encountered an unexpected error? Ive had that on several devices today. I wonder if the play store isnt futzed up
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Click to collapse
Yep, have had issues with downloads from the playstore here, on wifi.
saints72 said:
I am thinking of returning, I have had to switch to airplane mode twice in the past hour to get it to reconnect to LTE. It sometimes drops out all together when accessing the play store. I am in Baton Rouge, and didn't have any issues on my iphone 5.
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Click to collapse
That's crazy, I'm in Baton Rouge too.Just got my Note 3 from the Best Buy Mobile on Bluebonnet. Maybe its borked because of the impending hurricane doom.
Yes, switching airplane mode on and off helps to establish LTE link everywhere... But it switches back to HSPA in 20-30 min and never return back by itself. Definitely software bug
I'm getting much better signal than I ever got with my 920 or S3. I'm in Houston FWIW.
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I'm from just south of Baton Rouge, reception has either been great or next to none for me. I can manually put the note 3 on lte but the speed at that point is slower than the 4g. Sadly my s4 active was nearly the same way...
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Yeah, maybe the storm is causing issues ,I'm going to give it a few days.
In the same room, my wife's iphone has 4 bars and this one has 2
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I'm east of Baton Rouge, in Hammond, and I've seen the same thing! lose LTE and sticks to HSPDA! Airplane mod does fix it as well. I hope it's the storm, but I don't thinks so!
For you guys with a Google play issue...
If you connect to a VPN like privateinternetaccess.com (also avaliable on the play store) and select a country other than the US it will more than likely work.
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
Zach Alt said:
I'm getting much better signal than I ever got with my 920 or S3. I'm in Houston FWIW.
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Click to collapse
I'm in Southeast Houston and not having the same luck as you .Been 1 or 2 bars all day .
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I'm in the Sugar Land/Missouri City area. That's strange because my house is a dead zone. I'd get 1 bar on my S3 and 920. I get 2-3 with my Note.
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I live in SF Bay area and this definitely not storm, it's some software/modem firmware fault. It seems not trying to switch to LTE once kicked to HSPA. If I do airplane mode switch on a place I have good LTE signal it would jump to LTE and keep connected for a long time until I move and it loses it. After that it jumps down to HSPA and not trying to return back on LTE even if I go back to same place where it had full bars of LTE before
Well good to know it isn't just Southeast Louisiana. Also, just plain nuts to me that we're all posting in the same thread miles apart, go figure.
I haven't had time to switch my Sim back to my S4 to do some testing. But I feel like my speeds are definitely suffering.
Post your speed tests for comparison. BTW one of my favorite features about the s pen are the easy screen captures and edits.
Maybe it's just an APN issue? Has anyone tried playing with that? I tried a few from rootzwiki but don't really know what I'm doing in the APN neighborhood.
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delete
For what it's worth, FL is having issues as well. Play store has been wonky and the reception has been less than stellar. With all these reports I'm willing to bet it's something on their end.
I am going to try and swap it out at the local store tomorrow even though I ordered it online. I should be able to according to the terms. I am willing to give it another shot, although at work today I had absolutely zero signal just a circle with a line through it. I normally get at least phone and text functionality at work.
All your phones are perfectly fine - they just need a firmware update or two.
I've seen mine even drop off to edge just sitting here at my desk.
Has anyone been able to successfully flash this to boost mobile yet? I'm thinking of buying one tomorrow and was wondering if it has already been done.
Actually I figured it out. Completely full flash with working mms and 3g. I will post a guide if anyone wants me to?
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rbrown24 said:
Actually I figured it out. Completely full flash with working mms and 3g. I will post a guide if anyone wants me to?
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Click to collapse
Do you flash it like most of the other htc's?
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E-POUND said:
Do you flash it like most of the other htc's?
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The only other HTC that I ever flashed was the m7 and its exactly like that. The only issue is I can't get sms to work - which is weird because I've never had a problem with that on any device. 3g and talk are good. Sms is hit or miss. Anyone have any possible solutions? Toggling Airplane mode works sometimes, but not consistently...
Htc one m8 full flash to boost mobile
I DID
How did you get it to work?
rbrown24 said:
how did you get it to work?
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Click to collapse
it's workiing !!! Great i will upload video soon cusomter has 3 differnte phones with the same data profile so speeds on the htc are showing 1x FOR SOME REASON but i will obviously tackle the issue to get full evdohttp://youtu.be/fCMijT9mVm4
Can anyone confirm sms is working?
I have also succesfully flashed an HTC One M8 to Boost but I wanted to experiment with an LTE donor phone to see if it would give me LTE on my One. To my surprise it did! I managed to get almost everything to work (Call, Text, SMS, MMS, 3G, partial 4G). I say partial 4G as I manage to receive an LTE signal (I can confirm) for about 10 minutes and then I get a notification saying "Invalid Sim Card." This message also popped up on my HTC M7 when I tried the same procedure on it. I was digging through the donor phone's settings and the M8's and I noticed that the IMEI's don't match. Could this be the reason for the drop in LTE signal? If our fellow flashers could help me sort this final issue out I will not hesitate to release the steps that I took to get an active LTE signal on a Boost Mobile flashed phone. Thanks!
torreto17 said:
I have also succesfully flashed an HTC One M8 to Boost but I wanted to experiment with an LTE donor phone to see if it would give me LTE on my One. To my surprise it did! I managed to get almost everything to work (Call, Text, SMS, MMS, 3G, partial 4G). I say partial 4G as I manage to receive an LTE signal (I can confirm) for about 10 minutes and then I get a notification saying "Invalid Sim Card." This message also popped up on my HTC M7 when I tried the same procedure on it. I was digging through the donor phone's settings and the M8's and I noticed that the IMEI's don't match. Could this be the reason for the drop in LTE signal? If our fellow flashers could help me sort this final issue out I will not hesitate to release the steps that I took to get an active LTE signal on a Boost Mobile flashed phone. Thanks!
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Click to collapse
What method did you use? I tried flashing the m8 awhile back and had issues with sms. I had talk and 3g, but for some reason I couldn't send or receive text messages. I used the open sesame door method, then replaced files 0 and 1943 with those that contain my info. Afterwards, I went into DFS and wrote mdn, min, and 3g settings.
When you went into QPST to find NV items 0 and 1943, you zeroed them out first right? I used the exact same method as the M7. Write NV items from the donor phone, zero out the ESN, write the ESN, and finally use QPST to write the profiles.
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torreto17 said:
When you went into QPST to find NV items 0 and 1943, you zeroed them out first right? I used the exact same method as the M7. Write NV items from the donor phone, zero out the ESN, write the ESN, and finally use QPST to write the profiles.
Sent from my 831C using XDA Free mobile app
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Click to collapse
Actually I'm not sure. I have a file that contains my donor information for items 0 and 1943, so I'm pretty sure I just deleted them on the M8 and replaced them with donor info without actually zeroing them out first. After that, I went into DFS and immediately edited the mdn, min, and profile info.
I would say that you should try zeroing out the ESN first and then writting it cause I've never had an issue when doing this method.
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torreto17 said:
I would say that you should try zeroing out the ESN first and then writting it cause I've never had an issue when doing this method.
Sent from my 831C using XDA Free mobile app
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Okay so I did what you said, but now I'm getting a wicked error 16 message. Normally I would just stay on with customer service and they would have me power down the phone then turn it back on in a few minutes and the error would go away. This time that hasn't happened at all. I loaded a boost prl into the phone manually but I still haven't had any luck. You have any suggestions?
EDIT: I got it taken care of. Customer Service gave me a new msid. Do you guys still have that nagging hands free activation?
I activated my phone OTA so that got rid of that pesky notification.
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torreto17 said:
I activated my phone OTA so that got rid of that pesky notification.
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That's what I normally do because my sister has Sprint....but with this one every time I edit the Meid it comes right back
Have you tried letting the Hands Free Activation go through to see what happens?
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torreto17 said:
Have you tried letting the Hands Free Activation go through to see what happens?
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Click to collapse
It gets hung up and starts ferrying. After 5 times it quits
Did you guys have a current prl? Mine will not update ota and my reception is horrible....
Hi guys, for the past week and a half my phone is losing data connection. In places I consistently get LTE the signal drops to H+ and I have no data connection, then after a few mins I get LTE back. This happens sporadically.
I've rebooted the phone, removed and reinstalled the SIM and contacted my carrier (ROGERS) they rebooted the system from their end but the problem persists.
Anybody else experiencing this issue and if so did you solve it?
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Jamolah said:
Hi guys, for the past week and a half my phone is losing data connection. In places I consistently get LTE the signal drops to H+ and I have no data connection, then after a few mins I get LTE back, This happens sporadically.
I've rebooted the phone, removed and reinstalled SIM and contacted my carrier (ROGERS) they rebooted the system from their end but the problem persists.
Anybody else experiencing this issue and if so did you solve it?
Sent from my XT1058 using XDA Free mobile app
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Click to collapse
My wife's Moto X would consistently drop cellular data connections but calls and WiFi were fine. Motorola had to replace the phone.
tcrews said:
My wife's Moto X would consistently drop cellular data connections but calls and WiFi were fine. Motorola had to replace the phone.
Click to expand...
Click to collapse
So it's a hardware issue? Funny this never happened before, granted I did drop my phone and cracked the screen about 3 weeks. I wonder if that has contributed to the issue?!
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Jamolah said:
So it's a hardware issue? Funny this never happened before, granted I did drop my phone and cracked the screen about 3 weeks. I wonder if that has contributed to the issue?!
Sent from my XT1058 using XDA Free mobile app
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This has been happening to me as well on daily basis, multiple times. Im to the point of returning the device to best buy and purchase the Dev edition. I'm using an att locked device on ST. Some say its due to att APN.
StaticLinux said:
This has been happening to me as well on daily basis, multiple times. Im to the point of returning the device to best buy and purchase the Dev edition. I'm using an att locked device on ST. Some say its due to att APN.
Click to expand...
Click to collapse
Did this just start happening to you, around a week and a half ago?
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So I picked up a new (used motox) phone and it's losing connection also. So it obviously has nothing to do with the broken screen.
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I got a new SIM card and issue persists. Very annoying, and I don't understand how this just started happening. Everything was fine until about 2 weeks ago.
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Jamolah said:
I got a new SIM card and issue persists. Very annoying, and I don't understand how this just started happening. Everything was fine until about 2 weeks ago.
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Click to collapse
Perhaps it is on your carrier's end. Remember, the phone can only establish and keep a data connection if the carrier's equipment is functioning properly. Who is your carrier? As a test, you could purchase a prepaid-sim on a different carrier and see if the data connection remains stable. I put a friend on H2O wireless (AT&T MVNO) and he has had zero issues with losing data connection.
Good Luck
samwathegreat said:
Perhaps it is on your carrier's end. Remember, the phone can only establish and keep a data connection if the carrier's equipment is functioning properly. Who is your carrier? As a test, you could purchase a prepaid-sim on a different carrier and see if the data connection remains stable. I put a friend on H2O wireless (AT&T MVNO) and he has had zero issues with losing data connection.
Good Luck
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Click to collapse
I'm with Rogers (Canada). I have contacted them twice, they end up doing something on their end. I reboot the phone, I get LTE connection then I set my phone down and next time I turn it on minutes later it goes to H+ and there's no data connection.
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I've had a similar issue, but with my XT1053 Moto X. During or after a call, my network would drop down to 4G (so H+ on the Rogers version) and I'd have no data connection. It would take a while to re-establish LTE, which gets kind of annoying. I'm not sure how to fix the issue just yet.
lcheng1 said:
I've had a similar issue, but with my XT1053 Moto X. During or after a call, my network would drop down to 4G (so H+ on the Rogers version) and I'd have no data connection. It would take a while to re-establish LTE, which gets kind of annoying. I'm not sure how to fix the issue just yet.
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Click to collapse
Are you still having these issues?
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Jamolah said:
Are you still having these issues?
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Click to collapse
Yup. I've tested it with my S5, Nexus 5, and Z1 Compact and they all have the same issue. I'm thinking it's a Rogers thing.
lcheng1 said:
Yup. I've tested it with my S5, Nexus 5, and Z1 Compact and they all have the same issue. I'm thinking it's a Rogers thing.
Click to expand...
Click to collapse
I've contacted rogers twice, they opened a ticket with their back-end tech guys, they're going to check the towers around my house and work.
I'll keep you posted with my findings.
Also I've asked a few people I know with Rogers if their data connection is dropping and they've told me no.
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Rogers called me and said the problem has been resolved but I'm still getting data connection loss
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I'm still getting the same problem as well.
I still don't understand how this just spontaneously started to happen. And with 2 different MotoXs
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It only occurred twice today...
So it looks like it's improving.
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Moto x intermittently dropping network signal
I've done a fair amount of searching, and come up empty so I'm hoping you guys can help.
I purchased my Nexus 6 from Motorola. I currently use Straightalks gsm service, but would like to transfer to STs Verizon LTE for better service in my area. Every time I register my device, it says that it won't work.
Can I use a friends imei?
Is there any other work around?
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So here is what I did to solve this issue. I used an imei from a Verizon LTE device to activate the straight talk Verizon Sim, then did a factory reset of my nexus 6 with the Sim. Worked perfectly.
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