Hi guys, for the past week and a half my phone is losing data connection. In places I consistently get LTE the signal drops to H+ and I have no data connection, then after a few mins I get LTE back. This happens sporadically.
I've rebooted the phone, removed and reinstalled the SIM and contacted my carrier (ROGERS) they rebooted the system from their end but the problem persists.
Anybody else experiencing this issue and if so did you solve it?
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Jamolah said:
Hi guys, for the past week and a half my phone is losing data connection. In places I consistently get LTE the signal drops to H+ and I have no data connection, then after a few mins I get LTE back, This happens sporadically.
I've rebooted the phone, removed and reinstalled SIM and contacted my carrier (ROGERS) they rebooted the system from their end but the problem persists.
Anybody else experiencing this issue and if so did you solve it?
Sent from my XT1058 using XDA Free mobile app
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My wife's Moto X would consistently drop cellular data connections but calls and WiFi were fine. Motorola had to replace the phone.
tcrews said:
My wife's Moto X would consistently drop cellular data connections but calls and WiFi were fine. Motorola had to replace the phone.
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So it's a hardware issue? Funny this never happened before, granted I did drop my phone and cracked the screen about 3 weeks. I wonder if that has contributed to the issue?!
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Jamolah said:
So it's a hardware issue? Funny this never happened before, granted I did drop my phone and cracked the screen about 3 weeks. I wonder if that has contributed to the issue?!
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This has been happening to me as well on daily basis, multiple times. Im to the point of returning the device to best buy and purchase the Dev edition. I'm using an att locked device on ST. Some say its due to att APN.
StaticLinux said:
This has been happening to me as well on daily basis, multiple times. Im to the point of returning the device to best buy and purchase the Dev edition. I'm using an att locked device on ST. Some say its due to att APN.
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Did this just start happening to you, around a week and a half ago?
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So I picked up a new (used motox) phone and it's losing connection also. So it obviously has nothing to do with the broken screen.
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I got a new SIM card and issue persists. Very annoying, and I don't understand how this just started happening. Everything was fine until about 2 weeks ago.
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Jamolah said:
I got a new SIM card and issue persists. Very annoying, and I don't understand how this just started happening. Everything was fine until about 2 weeks ago.
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Perhaps it is on your carrier's end. Remember, the phone can only establish and keep a data connection if the carrier's equipment is functioning properly. Who is your carrier? As a test, you could purchase a prepaid-sim on a different carrier and see if the data connection remains stable. I put a friend on H2O wireless (AT&T MVNO) and he has had zero issues with losing data connection.
Good Luck
samwathegreat said:
Perhaps it is on your carrier's end. Remember, the phone can only establish and keep a data connection if the carrier's equipment is functioning properly. Who is your carrier? As a test, you could purchase a prepaid-sim on a different carrier and see if the data connection remains stable. I put a friend on H2O wireless (AT&T MVNO) and he has had zero issues with losing data connection.
Good Luck
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I'm with Rogers (Canada). I have contacted them twice, they end up doing something on their end. I reboot the phone, I get LTE connection then I set my phone down and next time I turn it on minutes later it goes to H+ and there's no data connection.
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I've had a similar issue, but with my XT1053 Moto X. During or after a call, my network would drop down to 4G (so H+ on the Rogers version) and I'd have no data connection. It would take a while to re-establish LTE, which gets kind of annoying. I'm not sure how to fix the issue just yet.
lcheng1 said:
I've had a similar issue, but with my XT1053 Moto X. During or after a call, my network would drop down to 4G (so H+ on the Rogers version) and I'd have no data connection. It would take a while to re-establish LTE, which gets kind of annoying. I'm not sure how to fix the issue just yet.
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Are you still having these issues?
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Jamolah said:
Are you still having these issues?
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Yup. I've tested it with my S5, Nexus 5, and Z1 Compact and they all have the same issue. I'm thinking it's a Rogers thing.
lcheng1 said:
Yup. I've tested it with my S5, Nexus 5, and Z1 Compact and they all have the same issue. I'm thinking it's a Rogers thing.
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I've contacted rogers twice, they opened a ticket with their back-end tech guys, they're going to check the towers around my house and work.
I'll keep you posted with my findings.
Also I've asked a few people I know with Rogers if their data connection is dropping and they've told me no.
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Rogers called me and said the problem has been resolved but I'm still getting data connection loss
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I'm still getting the same problem as well.
I still don't understand how this just spontaneously started to happen. And with 2 different MotoXs
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It only occurred twice today...
So it looks like it's improving.
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Moto x intermittently dropping network signal
Related
Recently I've notice my mobile data will disconnect sporadically. I'm not sure if it related to the phone or service. Is there a way to tell?
BTW, I'm in the Los Angeles area.
I've been having this problem too. I haven't been able to find a fix yet.
Have you tried updating PRL and Profile?
tgigh said:
I've been having this problem too. I haven't been able to find a fix yet.
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I had the same problem when sprint was doing NV deployment in my area!
My problem went away after sprint was done in my area!
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Do you have sleep mode on or data connection checked in your power saver menu?
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I've noticed the same here in VA. It'll drop for a few seconds then come back.
I still have a connection, but I am noticing 3G/4G flickers in northern Virginia. Hopefully our markets go live soon (officially, anywhoo).
I've updated the prl and profile and have had sprint reprovision data twice. I'm not using battery saver or anything either. The only thing that seems to keep data stable is if I set mobile data to 'CDMA only'.
LTE phone in a non LTE area has caused me grief. Could this be the problem for you also?
I've been having the same issue. However it didn't start till after I unlocked my bootloader and flashed a new ROM. I think it may just be bad timing but I've called Sprint to see if they are doing any work and I've been told no. (For what that's worth)
I also have a GS 3 & 4 and neither of them are having the issue.
lehalter said:
LTE phone in a non LTE area has caused me grief. Could this be the problem for you also?
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I'm thinking that is the cause of this issue. About 60% of San Francisco has LTE now and I'm thinking the phone just has trouble staying to one tower or another. Still it's a frustrating issue.I didn't have any of these problems on my iphone 5 before or after switching back and forth.
##72786#
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I'm having a lot of signal strength issues as of this morning. Losing data signal and going in out of service. This is in a high data strength area, downtown. I never had this issue on my S3.
I love the phone but I might have to sell it.
Any help would appreciated
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Could be an issue with the network?
Srepoleved-Adx said:
Could be an issue with the network?
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Are you using stock rom?
I'll keep an eye on it. Thanks.
But even places were my S3 would get good signal like 3 or 4 bars the motox is getting 1 and 2 bars.
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Jamolah said:
I'll keep an eye on it. Thanks.
But even places were my S3 would get good signal like 3 or 4 bars the motox is getting 1 and 2 bars.
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my signal hasn't been worse with my moto x. It could just be service being done for your network in that area. I know a lot of things started changing across networks recently. Just a few months ago I believe att and vzw sold different bands to each other in different areas in the US that changed things drastically. Also, vzw has been having trouble with 4g in certain major cities recently (or i saw reports recently). And other carriers are doing new upgrades to their system that are slowing things down. Get someone with an s3 on your service and bring look at direct comparison at work, should solve your problem, or let you know if there is one i mean.
I don't think I get LTE as often with the motox as I did with my S3
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Yesterday morning when I picked up my moto x I saw that it showed zero signal. Didn't pay attention since I live in a poor signal area anyway. An nor later when I had to make a call I noticed that the signal was still zero. Went to settings and checked status, it says 0 dBm 99 ASU. I went outside where the signal is usually good, and still nothing. After a couple of restarts still 0dbm 99ASU. Then I tried wife's SIM but the same thing. Even two factory resets didn't help. Took it to the service center and they said it was a hardware failure and I'd have to leave my phone for repairs. Estimated time 1 week!
I'm curious to find out if anyone has experienced something similar. What are the chances of a 'hardware failure'. The service tech didn't sound knowledgeable at all, he struggled to even do a factory reset. He kept saying my SIM was faulty and I had to demonstrate to him that my SIM works on a different phone before he came to the hardware failure theory.
I'm worried, should I have left my phone with him?
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tried put another sim card to your moto x ?
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Yes, I tried my wife's SIM and same thing. But I believe that the phone must display signal strength even without a SIM. In this case there is nothing, like as if there was no radio at all.
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Try this download phone testing by diewland go to phone information and toggle turn off radio and press it again to turn it on
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My original X lost ability to get a 4g connection. It would drop all cellular connections about every 5 minutes then only connect to 3g. I tried new SIM, but ultimately had to warranty it out for a new X. Just my experience... No problems with new unit.
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I hope they fix my phone or give me a new one. Im stuck using the nano SIM in an Atrix 4g now. Wedged it in place with a piece of card. Now and then especially when I walk, the SIM works its way out and I have to keep re seating it.
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I received my note 4 in the mail today via ups and I have tried almost everything to get the internet to work as fast as it should. I have called tmobile and told them the issue and 3 out of the 5 people that I talked to asked me how did I get the note 4 and it isn't supposed to be released until the 17th. I have downloaded the speedtest.net application and I got ping 26 ms download 0.74 upload 0.05. I need some help on what my next move should be. I have not rooted the device.
Got my Note 4 today as well and I'm experiencing slow download speeds also.
atlprettygirl2145 said:
I received my note 4 in the mail today via ups and I have tried almost everything to get the internet to work as fast as it should. I have called tmobile and told them the issue and 3 out of the 5 people that I talked to asked me how did I get the note 4 and it isn't supposed to be released until the 17th. I have downloaded the speedtest.net application and I got ping 26 ms download 0.74 upload 0.05. I need some help on what my next move should be. I have not rooted the device.
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Did you try changing the server on speedtest? Does the internet work fine though? If nothing works, i'd say reset the phone.
MMakoto said:
Did you try changing the server on speedtest? Does the internet work fine though? If nothing works, i'd say reset the phone.
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Yes I have changed the server and actually got lower speeds, the internet is not working properly at all. I did a reset on the phone as well.
My internet speed is better than my Note 3. I have 90% LTE connection here...ie...everything but 1 bar.
Has anyone tried WiFi. What Sim card are you guys using.
NOTE 4
have you guys/girls activated the new sim card, or are you using a used one from a previous phone?
Amd4life said:
have you guys/girls activated the new sim card, or are you using a used one from a previous phone?
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I was using the same sim card from my note 3 then I got the new sim card that came with the phone activated and I am still having the same issues.
BACARDILIMON said:
Has anyone tried WiFi. What Sim card are you guys using.
NOTE 4
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I have tried wifi as of right now that is the only way that I can download things, after I downloaded the speedtest.net, I turned wifi off to get the 4g lte reading and pretty much got those marks above. I was using the sim card that was in my note 3 and then was told by a tmobile rep that may be the problem after changing out the sim card basically got the same readings.
atlprettygirl2145 said:
I have tried wifi as of right now that is the only way that I can download things, after I downloaded the speedtest.net, I turned wifi off to get the 4g lte reading and pretty much got those marks above. I was using the sim card that was in my note 3 and then was told by a tmobile rep that may be the problem after changing out the sim card basically got the same readings.
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Do you have a screen shot
NOTE 4
I'm using the Sim card I used in my Nexus 5 (previous device), I'm sitting in my bathroom and getting 15mb/s speed on 4G LTE, getting about 30-45mb/s in my living room.
It could very well be a faulty antannae in the device, especially with how the packaging was when I received the device. Nothing against T Mobile, but a packing ENVELOPE? Really? Seems kinda faulty for a $900 device.
It works on 4G but not real good and 4G lte looks like this now
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Delete
devynbf said:
I'm using the Sim card I used in my Nexus 5 (previous device), I'm sitting in my bathroom and getting 15mb/s speed on 4G LTE, getting about 30-45mb/s in my living room.
It could very well be a faulty antannae in the device, especially with how the packaging was when I received the device. Nothing against T Mobile, but a packing ENVELOPE? Really? Seems kinda faulty for a $900 device.
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Yeah I thought that may be the issue and they told me that they doubt it's an antenna issue because it's a brand new phone
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BACARDILIMON said:
Do you have a screen shot
NOTE 4
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It works on 4G but not real good and 4G lte looks like this now
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atlprettygirl2145 said:
It works on 4G but not real good and 4G lte looks like this now
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Click to expand...
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Change server to t mobile then try
NOTE 4
atlprettygirl2145 said:
Yeah I thought that may be the issue and they told me that they doubt it's an antenna issue because it's a brand new phone
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Sent from my SM-N910T using XDA Free mobile app
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I find it funny that they would say that, even more so being a new phone would it have a manufacturer defect.
NOTE 4
BACARDILIMON said:
Change server to t mobile then try
NOTE 4
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My Internet isn't working on 4G lte that is my issue it works on regular 4G just not 4glte
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devynbf said:
I find it funny that they would say that, even more so being a new phone would it have a manufacturer defect.
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They gave me the run around basically I end up having to pay another deposit to get another phone and then return the defected 1 to get a refund
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All,
on my Note 3 I can talk and use data at the same time. I thought I had read somewhere that the Nexus 6 would do the same. But it seems that it will not.
I am wrong?
Thanks Dave
I am on AT&T and I have used DAT and a phone call at the same time. This has more to do with your carrier and not the actual device.
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Oems have made all phones that are sprint spark capable with only one pathway from modem. ..last phone on sprint that can do svlte is note 3 ...vzw is the same
Unfortunately it doesn't work on this phone =/
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The Nexus 6 will not do simultaneous voice and data on Sprint or Verizon. (Although on Verizon it should be possible in some areas when VoLTE starts rolling out, not 100% sure with Sprint.)
Same with sprint they are rolling out volte sometime 2015+
Thanks for the response.
nexus6R3plicant said:
Same with sprint they are rolling out volte sometime 2015+
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I hope so. Would be nice.
flashback7 said:
I hope so. Would be nice.
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Seems on tmobile I can talk on the phone with my wifi tether running and do not lose connection.
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droidxxxxx said:
Seems on tmobile I can talk on the phone with my wifi tether running and do not lose connection.
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That's why T-Mobile is winning more customers and Sprint is sending techs to your house to help you set up your phone. Priorities. ???