Recently I've notice my mobile data will disconnect sporadically. I'm not sure if it related to the phone or service. Is there a way to tell?
BTW, I'm in the Los Angeles area.
I've been having this problem too. I haven't been able to find a fix yet.
Have you tried updating PRL and Profile?
tgigh said:
I've been having this problem too. I haven't been able to find a fix yet.
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I had the same problem when sprint was doing NV deployment in my area!
My problem went away after sprint was done in my area!
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Do you have sleep mode on or data connection checked in your power saver menu?
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I've noticed the same here in VA. It'll drop for a few seconds then come back.
I still have a connection, but I am noticing 3G/4G flickers in northern Virginia. Hopefully our markets go live soon (officially, anywhoo).
I've updated the prl and profile and have had sprint reprovision data twice. I'm not using battery saver or anything either. The only thing that seems to keep data stable is if I set mobile data to 'CDMA only'.
LTE phone in a non LTE area has caused me grief. Could this be the problem for you also?
I've been having the same issue. However it didn't start till after I unlocked my bootloader and flashed a new ROM. I think it may just be bad timing but I've called Sprint to see if they are doing any work and I've been told no. (For what that's worth)
I also have a GS 3 & 4 and neither of them are having the issue.
lehalter said:
LTE phone in a non LTE area has caused me grief. Could this be the problem for you also?
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I'm thinking that is the cause of this issue. About 60% of San Francisco has LTE now and I'm thinking the phone just has trouble staying to one tower or another. Still it's a frustrating issue.I didn't have any of these problems on my iphone 5 before or after switching back and forth.
##72786#
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Related
Right around early May, my droid 3 and my mom's droid 3 stopped gettinng 3g. Ihave switched in and out of airplane mode, switched from cdma to global to gsm and got nothing, and even called verizon about it. No one can tell me why our phones have suddenly lost 3g capabilities. I also checked 3g availability online and double checked with my Nexus One, which still gets 3g. Does anyone know anything about this?
Sent from my DROID3 using Xparent ICS Blue Tapatalk 2
If both phones lost it at the same time, it sounds like a possible local Verizon tower issue. Have you tried traveling to another area to see if the phones gain a 3G signal or try with another Verizon 3G device to see if it gets signal.
Go to ##program and use the 000000 and set it to EVDO only
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Or just do it from *#*#4636#*%* That is easier.
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I will do that today. I'll report back asap. Thanks!
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MrObvious said:
Or just do it from *#*#4636#*%* That is easier.
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what does EvoDo only do?
Disabled 1x and makes it so your only speed is 3g.
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what's the benefit in that?
Sent from my DROID3 using XDA
You'll get 3g.
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And lose voice connection. Exellent advice!
Had similar issue and fixed it by going back to stock, updating via System Updater method in the About Phone System Pref (wording of that may be incorrect but its there in the stock load out). After phone updated I re-rooted and reflashed the rom I was using and problem solved. I should mention that prior to doing that I had verizon customer support stumped and they had shipped me out a replacement phone before I realized how to fix it.
Theri0n said:
And lose voice connection. Exellent advice!
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By forcing it to 3g it may force it to work.
You cannot have voice if switch to EV-DO only. It's CDMA. It is not just like GSM/UMTS, where you can switch to UMTS only and continue to have voice service.
Theri0n said:
You cannot have voice if switch to EV-DO only. It's CDMA. It is not just like GSM/UMTS, where you can switch to UMTS only and continue to have voice service.
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Click to collapse
I don't think he's suggesting it as a permanent solution, however if there is a hardware problem causing the 3G not to work, then you should be able to confirm this by setting it to evdo only. If it's having some sort of problem switching something on, then maybe the switch to evdo only will enable it and it might work when getting switched back to CDMA auto prl.
linuxgator said:
I don't think he's suggesting it as a permanent solution, however if there is a hardware problem causing the 3G not to work, then you should be able to confirm this by setting it to evdo only. If it's having some sort of problem switching something on, then maybe the switch to evdo only will enable it and it might work when getting switched back to CDMA auto prl.
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Thanks for clarifying. That is exactly what I meant but it was early in the morning and so having the clarification from someone more awake helps. Also I was aware EVDO only is just data.
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It doesn't work with every operator.
For example here in Kazakhstan you can subscribe to 1xRTT only with simple handset or to combined 1xRTT + Ev-Do rev.A with smartphone or modem. In case of using service with smartphone switching to "EvDo only" leaves user off both networks.
have you tried a fastboot back to stock? it may be a software issue....
I am sure it is totally NV-item problem. Radio hardware is another issue.
I have changed NV-item 8035, rewritten all NV-items by those from whiterabbit, but still Ev-Do login being tried by MDN plus actual Ev-Do login.
I'm 100% stock with the latest update! My One will get stuck with the 3g arrow up like it's uploading something...While this is happening I have no data connection. The only way to fix it is toggle airplane mode on/off and this only happens when my phone is on 3g.
Can this be a defective unit, App or maybe because sprint is working on NV all around me? I started receiving lte 2 weeks ago.
Btw this occurrs once every few days give or take
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gutrrob said:
I'm 100% stock with the latest update! My One will get stuck with the 3g arrow up like it's uploading something...While this is happening I have no data connection. The only way to fix it is toggle airplane mode on/off and this only happens when my phone is on 3g.
Can this be a defective unit, App or maybe because sprint is working on NV all around me? I started receiving lte 2 weeks ago.
Btw this occurrs once every few days give or take
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Click to collapse
Ur not alone.......I've experienced this on several phones, including Samsung. Don't know what causes it, but the data toggle trick that you mentioned always works for me.
I haven't experienced this with any other phone except this 1 I will keep a close eye on it.
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I've noticed it happens when there is work being done on your tower.
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I got my HTC one as soon as the black model came out. When I got the phone LTE was only available in the town I got the phone in. I live about 30 miles away. LTE has been live in my town now for the last month and I can not connect. If I go back to the town I got it in, LTE works just fine. I've done a ##786#, updated my profile, installed a corp prl. Nothing seems to help.
I am wondering if I need to revert to stock unrooted in order to update to LTE, or if ther are new radios. Any ideas would be appreciated.
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TehPwnd said:
I got my HTC one as soon as the black model came out. When I got the phone LTE was only available in the town I got the phone in. I live about 30 miles away. LTE has been live in my town now for the last month and I can not connect. If I go back to the town I got it in, LTE works just fine. I've done a ##786#, updated my profile, installed a corp prl. Nothing seems to help.
I am wondering if I need to revert to stock unrooted in order to update to LTE, or if ther are new radios. Any ideas would be appreciated.
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Click to collapse
So what your saying is, you bought the phone in City A, and you live in City B. LTE works in City A where you bought the phone, but as soon as you got home (City B), LTE wouldn't connect. However if you return to City A LTE connects and works.
I don't think the problem is with your phone, it sounds like the towers are not fully active in your city.
I would normally agree, however my wife has LTE and she has the exact same phone. My buddies across town have LTE also, one with an SIII and one with an S4. I swear the only difference is I have a rooted phone. I would assume it is the phone, but it works every time I hit the city limits of the town I purchased it in.
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I don't know if it helps but I live in Menomonie, WI and I got my phone in Eau Claire, WI.
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TehPwnd said:
I would normally agree, however my wife has LTE and she has the exact same phone. My buddies across town have LTE also, one with an SIII and one with an S4. I swear the only difference is I have a rooted phone. I would assume it is the phone, but it works every time I hit the city limits of the town I purchased it in.
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Click to collapse
Just RUU the phone, and reroot. But to be quite honest, it sounds like either a ROM problem, a kernel problem, a powersave problem, or that LTE is disabled. Do a ##DATA#, go to edit, and under one of those tabs you willl be able to select the mode of operation. Select the one that says CDMA + LTE. If this is properly set and you don't get LTE, then you should install a good ROM and kernel. I recommend using d3rpOne as the ROM, and elemtalX by flar2 as the kernel. There are no radios to flash, or updated radios. PRL (stock PRL) will not inhibit LTE, nor will it enable it by using a corporate PRL. There is only like 1 or 2 PRL ranges which will disable LTE. If all else fails, RUU it. You should never do a ##786# on a custom or rooted ROM. After the RUU, i suggest you do the ##RTN# again. If you have LTE and your phone isn't defective, LTE will work. Then proceed to getting the custom recovery, and S-Off. Don't worry about rooting, since d3rpOne is already rooted.
RUU then ##RTN# fixes any and all configuration / corruption issues. If this does not fix it, have Sprint give you a new One.
Also, RUU'ing your phone will wipe the internal storage... Back it up first.
Thanks. I'll give it a go this evening. I'll let all know how it worked as soon as I finish.
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TehPwnd said:
Thanks. I'll give it a go this evening. I'll let all know how it worked as soon as I finish.
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There is a new radio out now
1.00.20.0626
Did u check network mod?
Switched to Note 3 from Lumia 920 (phone upgrade, had my SIM replaced as well). Now on all places where I previously had stable LTE signal my Note has couple bars of HSPA or from time to time HSPA+. I still can catch LTE signal from time to time but not in the area I live (and had stable LTE for a year on Lumia).
What may be the reason? Is it a phone problem or just Nokia modem has better sensitivity?
Don't want to initiate replacement procedure, the phone seems perfect in all other aspects...
I've also been disappointed with the reception vs the S4. I'm also having trouble installing apps from the play store >.< even on wifi.
I have bad reception also
I am thinking of returning, I have had to switch to airplane mode twice in the past hour to get it to reconnect to LTE. It sometimes drops out all together when accessing the play store. I am in Baton Rouge, and didn't have any issues on my iphone 5.
Dankchild said:
I've also been disappointed with the reception vs the S4. I'm also having trouble installing apps from the play store >.< even on wifi.
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Click to collapse
Is it telling you its encountered an unexpected error? Ive had that on several devices today. I wonder if the play store isnt futzed up
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Bladerunner1825us said:
Is it telling you its encountered an unexpected error? Ive had that on several devices today. I wonder if the play store isnt futzed up
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Click to collapse
Yep, have had issues with downloads from the playstore here, on wifi.
saints72 said:
I am thinking of returning, I have had to switch to airplane mode twice in the past hour to get it to reconnect to LTE. It sometimes drops out all together when accessing the play store. I am in Baton Rouge, and didn't have any issues on my iphone 5.
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Click to collapse
That's crazy, I'm in Baton Rouge too.Just got my Note 3 from the Best Buy Mobile on Bluebonnet. Maybe its borked because of the impending hurricane doom.
Yes, switching airplane mode on and off helps to establish LTE link everywhere... But it switches back to HSPA in 20-30 min and never return back by itself. Definitely software bug
I'm getting much better signal than I ever got with my 920 or S3. I'm in Houston FWIW.
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I'm from just south of Baton Rouge, reception has either been great or next to none for me. I can manually put the note 3 on lte but the speed at that point is slower than the 4g. Sadly my s4 active was nearly the same way...
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Yeah, maybe the storm is causing issues ,I'm going to give it a few days.
In the same room, my wife's iphone has 4 bars and this one has 2
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I'm east of Baton Rouge, in Hammond, and I've seen the same thing! lose LTE and sticks to HSPDA! Airplane mod does fix it as well. I hope it's the storm, but I don't thinks so!
For you guys with a Google play issue...
If you connect to a VPN like privateinternetaccess.com (also avaliable on the play store) and select a country other than the US it will more than likely work.
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
Zach Alt said:
I'm getting much better signal than I ever got with my 920 or S3. I'm in Houston FWIW.
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Click to collapse
I'm in Southeast Houston and not having the same luck as you .Been 1 or 2 bars all day .
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I'm in the Sugar Land/Missouri City area. That's strange because my house is a dead zone. I'd get 1 bar on my S3 and 920. I get 2-3 with my Note.
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I live in SF Bay area and this definitely not storm, it's some software/modem firmware fault. It seems not trying to switch to LTE once kicked to HSPA. If I do airplane mode switch on a place I have good LTE signal it would jump to LTE and keep connected for a long time until I move and it loses it. After that it jumps down to HSPA and not trying to return back on LTE even if I go back to same place where it had full bars of LTE before
Well good to know it isn't just Southeast Louisiana. Also, just plain nuts to me that we're all posting in the same thread miles apart, go figure.
I haven't had time to switch my Sim back to my S4 to do some testing. But I feel like my speeds are definitely suffering.
Post your speed tests for comparison. BTW one of my favorite features about the s pen are the easy screen captures and edits.
Maybe it's just an APN issue? Has anyone tried playing with that? I tried a few from rootzwiki but don't really know what I'm doing in the APN neighborhood.
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delete
For what it's worth, FL is having issues as well. Play store has been wonky and the reception has been less than stellar. With all these reports I'm willing to bet it's something on their end.
I am going to try and swap it out at the local store tomorrow even though I ordered it online. I should be able to according to the terms. I am willing to give it another shot, although at work today I had absolutely zero signal just a circle with a line through it. I normally get at least phone and text functionality at work.
All your phones are perfectly fine - they just need a firmware update or two.
I've seen mine even drop off to edge just sitting here at my desk.
Hi guys, for the past week and a half my phone is losing data connection. In places I consistently get LTE the signal drops to H+ and I have no data connection, then after a few mins I get LTE back. This happens sporadically.
I've rebooted the phone, removed and reinstalled the SIM and contacted my carrier (ROGERS) they rebooted the system from their end but the problem persists.
Anybody else experiencing this issue and if so did you solve it?
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Jamolah said:
Hi guys, for the past week and a half my phone is losing data connection. In places I consistently get LTE the signal drops to H+ and I have no data connection, then after a few mins I get LTE back, This happens sporadically.
I've rebooted the phone, removed and reinstalled SIM and contacted my carrier (ROGERS) they rebooted the system from their end but the problem persists.
Anybody else experiencing this issue and if so did you solve it?
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Click to collapse
My wife's Moto X would consistently drop cellular data connections but calls and WiFi were fine. Motorola had to replace the phone.
tcrews said:
My wife's Moto X would consistently drop cellular data connections but calls and WiFi were fine. Motorola had to replace the phone.
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So it's a hardware issue? Funny this never happened before, granted I did drop my phone and cracked the screen about 3 weeks. I wonder if that has contributed to the issue?!
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Jamolah said:
So it's a hardware issue? Funny this never happened before, granted I did drop my phone and cracked the screen about 3 weeks. I wonder if that has contributed to the issue?!
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Click to collapse
This has been happening to me as well on daily basis, multiple times. Im to the point of returning the device to best buy and purchase the Dev edition. I'm using an att locked device on ST. Some say its due to att APN.
StaticLinux said:
This has been happening to me as well on daily basis, multiple times. Im to the point of returning the device to best buy and purchase the Dev edition. I'm using an att locked device on ST. Some say its due to att APN.
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Click to collapse
Did this just start happening to you, around a week and a half ago?
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So I picked up a new (used motox) phone and it's losing connection also. So it obviously has nothing to do with the broken screen.
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I got a new SIM card and issue persists. Very annoying, and I don't understand how this just started happening. Everything was fine until about 2 weeks ago.
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Jamolah said:
I got a new SIM card and issue persists. Very annoying, and I don't understand how this just started happening. Everything was fine until about 2 weeks ago.
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Click to collapse
Perhaps it is on your carrier's end. Remember, the phone can only establish and keep a data connection if the carrier's equipment is functioning properly. Who is your carrier? As a test, you could purchase a prepaid-sim on a different carrier and see if the data connection remains stable. I put a friend on H2O wireless (AT&T MVNO) and he has had zero issues with losing data connection.
Good Luck
samwathegreat said:
Perhaps it is on your carrier's end. Remember, the phone can only establish and keep a data connection if the carrier's equipment is functioning properly. Who is your carrier? As a test, you could purchase a prepaid-sim on a different carrier and see if the data connection remains stable. I put a friend on H2O wireless (AT&T MVNO) and he has had zero issues with losing data connection.
Good Luck
Click to expand...
Click to collapse
I'm with Rogers (Canada). I have contacted them twice, they end up doing something on their end. I reboot the phone, I get LTE connection then I set my phone down and next time I turn it on minutes later it goes to H+ and there's no data connection.
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I've had a similar issue, but with my XT1053 Moto X. During or after a call, my network would drop down to 4G (so H+ on the Rogers version) and I'd have no data connection. It would take a while to re-establish LTE, which gets kind of annoying. I'm not sure how to fix the issue just yet.
lcheng1 said:
I've had a similar issue, but with my XT1053 Moto X. During or after a call, my network would drop down to 4G (so H+ on the Rogers version) and I'd have no data connection. It would take a while to re-establish LTE, which gets kind of annoying. I'm not sure how to fix the issue just yet.
Click to expand...
Click to collapse
Are you still having these issues?
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Jamolah said:
Are you still having these issues?
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Yup. I've tested it with my S5, Nexus 5, and Z1 Compact and they all have the same issue. I'm thinking it's a Rogers thing.
lcheng1 said:
Yup. I've tested it with my S5, Nexus 5, and Z1 Compact and they all have the same issue. I'm thinking it's a Rogers thing.
Click to expand...
Click to collapse
I've contacted rogers twice, they opened a ticket with their back-end tech guys, they're going to check the towers around my house and work.
I'll keep you posted with my findings.
Also I've asked a few people I know with Rogers if their data connection is dropping and they've told me no.
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Rogers called me and said the problem has been resolved but I'm still getting data connection loss
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I'm still getting the same problem as well.
I still don't understand how this just spontaneously started to happen. And with 2 different MotoXs
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It only occurred twice today...
So it looks like it's improving.
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Moto x intermittently dropping network signal