Database Develop

3G not working...

Briefly, I have had a few issues with my device. One was the inability to register my S/N on HTC's EU site. Several other reports of this have surfaced as well. That is being addressed through MobilePlanet's very helpful rep James. Glitch on HTC's database apparantly. The second, as Dan mentioned, is my phones total failure to see the 3G network. I now know why...
I spent almost an hour on with AT&T's data support and the guy said the reason was the failure of my devices IMEI# to register the devices hardware. There seems to be no hardware profile for the TyTnII ansd therefore it comes up as an "unknown device" in their provisioning system. I confirmed this on my visit to the store this afternoon as the rep there showed me the screen and sure enough, it comes up as unknown, and the setting for this selection is GSM, not UMTS which all of their 3G phones are set to. He said, your device "does not exist" in a valid profile as a UMTS device and therefore will never be able to see a 3G signal even if I was sitting under a 3G tower... He showed me his phone which is 3G capable and id did indeed have UMTS and a valid hardware profile.
So, looks like I am SOL for 3G unless MP can help. Not happy tonight... I am going to speak with MP again tomorrow or Monday, and see what they suggest, if this can't be solved, I may be returning my new baby. 3G was an important selling point 4 me as I do a lot of data xfers.
BTW, I'm in NorhtEast NJ within a known 3G area. area.

hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?

cortezzi said:
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
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Click to collapse
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G. Everyone that did get it to work just switched out their existing 3G capable sim to the new Kaiser. I came over from Verizon, so unless I buy a cheap 3G ATT phone, I'm out of luck.
Switching the sim for a new one did no good, same IMEI#, so no help.
Bill

I made the mistake of giving at&t my new IMEI# when I went from the 8525 to the Kaiser. Now my phone profile is set to GSM only since it is an unknown profile in there system. I will either have to buy a cheap 3G phone and use that SIM and IMEI# so there system thinks I have a 3G phone or return the Kaiser since I won't be able to get 3G. Right now it is not an issue since I don't live in a 3G area. hhhmmmmm

cortezzi said:
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
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Click to collapse
There is no need for 3G SIM card. Any card should work. I'm using old AT&T Blue SIM with no problems at all.

joedoe said:
There is no need for 3G SIM card. Any card should work. I'm using old AT&T Blue SIM with no problems at all.
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Click to collapse
True any card will work. Did your old phone have 3G on it already when you swapped it?

I call BS...
JB

Buzz313th said:
I call BS...
JB
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Click to collapse
Bill will test it tommorrow when he borrows a persons sim who has 3G. If it works then they are correct.

You got a pretty good load of BS from the AT&T guy. All you need is a 3G capable phone and the right provisioning to get access to the 3G network. Signing up for a MediaNet, MediaMax, or PDA plan should so it. YOu should NEVER give them your IMEI # unless it is an AT&T phone. Cuz at that point, if there are any issues that require deviations from their "scripted" support, they will say that's the issue. Unless you happen to get lucky and get a real technical support rep.
Just tell them you got an aftermarket unlocked Blackjack and you want the 19.99 MediaMax 200 plan. If they ask for an IMEI number, tell them that shouldn't matter. You can then make any changes to your plan online if you'd like. And that should get you access to the 3G network.

Thats the problem. Talked to several CSR and they won't change the provisions becauses we did give them our IMEI numbers already. They got us there but there are workarounds and lesson learned.

BillMNJ said:
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G.
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Not so -- my last two phones (Kaiser & Wizard) have been unlocked & not registered with AT&T, and I get 3G HSDPA. However, I don't have (and never have had) a data plan -- I pay $0.01 per KB for data a la carte.

I have a suggestion based on what i'm facing: try disabling the HSDPA in settings and reboot (it will ask you to reboot anyway) then see if you have 3G.
See this:
http://forum.xda-developers.com/showthread.php?t=332839

BillMNJ said:
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G. Everyone that did get it to work just switched out their existing 3G capable sim to the new Kaiser. I came over from Verizon, so unless I buy a cheap 3G ATT phone, I'm out of luck.
Switching the sim for a new one did no good, same IMEI#, so no help.
Bill
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Click to collapse
That is total BS sounds to me you dont have the right settings on your phone. Did you use the Network wizard to set things up for you? that might be the problem if you did. I have AT-T and a brand new Kaiser direct from HTC and have no no no issues what so ever with 3G or HSDPA i also think i am getting a little a HSUPA here and there

FYI and a request for some assistance
I use quite few different phones and one day my account froze on me. I had been using a palm treo 650 because my kaiser was out of battery.
when i reinserted the sim into my kaiser days later phone worked but no data no sms worked again. in any att phone all shapes and sizes. I thought it was from the treo because i used the data no problem.
its a company acccount need password to talk to csr at att.
after researching and seeing this thread I retracted my steps
the only other thing i have done is reported an imei on my account for a tilt i needed to unlock for a friend before there was an unlocker.
I believe the imei on file controls my provisions.
Provisions
the only solution to no data on phone that was working is provisioning a pit stop to a service center.
Is it possible to create a solution or is it totally a carrier fix at this point? Is there any other way to adjust provisions with out a walk in or call?
FYI
to change a reported imei number simply call 1-(916)-843-4685 and have them update your device to what ever imei you want them to have.
Note once they update the system make all your changes for rates online the only info att has is what is provided at point of sale or givin by the client
this is just some info to add

Help me get my G1 to work on T-mo

Hi there:
Need help into making my new (used from ebay) G1 to work on T-mobile PR. Long story short T-mobile bought Suncom like a year ago. My SIM card is still SunCom and I use the SunCom APN setting to access the internet. I have the 5.99 internet that have being working flawlessly in my iphone 2G (no hacks requiered or proxys). Apparently the Suncom APNs don't have data restrictions since Suncom din't use to have different internet packages like T-Mobile does.
Anyway my problems is that if I put my Suncom sim in the G1 it works but it is roaming all the time (doesn't happen with my iphone wish says t-mobile all the time, never roaming). If I put the Suncom APNs I get edge and works, but still is in roaming and I am sure they going to charge me for it. If I go to search for Networks I get a blank Network (to the one it does register) and the other two GSM carries in PR (Claro and AT&T).
Notice that the phone is rooted and was running Jachero 2.7.3 and now Cyanogen 3.6.8.1., recovery image 1.3.1 and latest SPL and radio.
My guess is that since T-mo can detect the phone they are blocking the phone with my current voice and data plan. I already call them and they told me I have to change my plan to the $35 dollars a month. Notice that T-mo does not have 3G in PR (so I think that is to much money for edge only and txt). I offer to pay the regular internet of $20 and my package of $5 for txt but still to no avail it has to be the $35 dollars to make the phone to work on t-mo. I have unlocked the phone just to try, but still the same roaming problem.
I know that it must be an internal blockage to the phone because the iphone works perfectly on t-mo and my actual settings. My question: If there any way to change the phone to make it look to the t-mo networks like a sony ericsson or iphone? I have old phones that I can use the imei of. Anyway to force the phone to register to the t-mo network and put it to work? I now people that works there (Although I don't know if they have access to do changes in the system).
Any help to get me in the right direction will be appreciated.
Before people began to tell me that changing IMEI can be ilegal, I know it. The phone is not stolen (I can prove it). The IMEI numbers I have to change it for are mine (I can prove it, I have a none working k750, w800, W600, lg shine, old nokia 6200, water damage iphone 2G, fully working K790, and fully working iphone 2G, yes I have a lot of phones good and bad ones).
If it can be done please advice even if your going to help me do it. Thanks in advance.

[Q] Question about international use of this phone

So I have this phone (Samsung Galaxy Exhibit II 4G) from T-Mobile, I am on the 30$ monthly 4G plan with 100 minutes of talking, 5GB of 4G and Unlimited Texting. My question is since I recently tried to unlock my phone, but not sure if it was already unlocked since I purchased it through amazon and its the prepaid version of the phone, or if the sim just needs to be unlocked, whatever the case I am traveling to Europe next year and wanted to know if I can use this phone with the networks there. I just tried today going into the Select network option under wireless and networks and after searching for some time I had a choice between T-mobile and At&t and some how I acctually was able to connect to At&t even with my T-mobile sim card in it. So does this mean I can use it in Europe and just connect to networks there that way? I know its alot of money but I will fill up my account with money forsure before I go. Is it possible?:laugh:

Call TMobile and tell them your traveling to Europe and you need your phone unlocked. They will probably want to email you the unlock code.
When you get to europe set up a service and drop in their sim card. The Galaxy Exhibit (Exhibit 2) specs say it will work in Europe however, for some unknown reason, some people have problems.

NomadSpin said:
Call TMobile and tell them your traveling to Europe and you need your phone unlocked. They will probably want to email you the unlock code.
When you get to europe set up a service and drop in their sim card. The Galaxy Exhibit (Exhibit 2) specs say it will work in Europe however, for some unknown reason, some people have problems.
Click to expand...
Click to collapse
Thanks for the reply! and I acctually did that and its been 3 days since I called asking for the unlock code and they said they would email it to me but no luck yet..its strange as to why unlockcell.com or something like that didnt work...But i meen something is already unlocked if I can search and connect to other networks other than Tmobile right? I connected to At&t just by going to the select network operator in android settings..

I can switch between carriers believe that would just be considered roaming.

I used this exact phone, Samsung Galaxy Exhibit ii 4G, somewhat successfully in Europe last year. This was the WalMart phone that I paid to unlock. Here's what I experienced.
The first try was in England with the O2 network. I popped in their SIM card. While I got the phone and texts to work I never got the internet to work. For some reason it did not automatically download the APN information. I tried manually loading that information and it still never worked. While it seemed it should have had internet access, it showed data transfer at the top of the screen, it was so sloooooow that it was useless. I had purchased the SIM card at a place called Carphone Warehouse. They ended up lending us a phone for about a month so we could use the SIM. I would recommend trying a different carrier than O2 and make sure before you leave the store that it's actually working or that you can get your money back if it doesn't or that you can get a loaner phone. BTW: there isn't much 4G in Europe either.
In Germany I bought a Tmobile SIM card and it worked find.
In Italy I bought a TIM SIM card. Again it did not properly download the APN data. But with a little online searching I found the correct APN information, manually loaded it in, and it worked fine.
Data usage in England, Germany, and Italy is actually fairly reasonable. Don't even consider it in France. First it costs 15 euros just for the SIM card and data cost per mb is horrendous.
Be sure to go to an actual phone store to buy your card and not a tobacco shop. At least at the phone stores you can get help if you are having trouble.

Caryllb said:
I used this exact phone, Samsung Galaxy Exhibit ii 4G, somewhat successfully in Europe last year. This was the WalMart phone that I paid to unlock. Here's what I experienced.
The first try was in England with the O2 network. I popped in their SIM card. While I got the phone and texts to work I never got the internet to work. For some reason it did not automatically download the APN information. I tried manually loading that information and it still never worked. While it seemed it should have had internet access, it showed data transfer at the top of the screen, it was so sloooooow that it was useless. I had purchased the SIM card at a place called Carphone Warehouse. They ended up lending us a phone for about a month so we could use the SIM. I would recommend trying a different carrier than O2 and make sure before you leave the store that it's actually working or that you can get your money back if it doesn't or that you can get a loaner phone. BTW: there isn't much 4G in Europe either.
In Germany I bought a Tmobile SIM card and it worked find.
In Italy I bought a TIM SIM card. Again it did not properly download the APN data. But with a little online searching I found the correct APN information, manually loaded it in, and it worked fine.
Data usage in England, Germany, and Italy is actually fairly reasonable. Don't even consider it in France. First it costs 15 euros just for the SIM card and data cost per mb is horrendous.
Be sure to go to an actual phone store to buy your card and not a tobacco shop. At least at the phone stores you can get help if you are having trouble.
Click to expand...
Click to collapse
Are you able to connect to 2100mhz HSPA which is the 3G frequencies used in these countries. My understanding is that the phone is triband HSPA at 850/1700/1900 HSPA and wouldn't be compatible with the 2100mhz used in Europe. There is a small overlap between the 850mhz spec and the 900mhz so it might be possible if the winds were blowing right to get a 3G signal in some European country occasionally, but that you were mostly relegated to a 2G signal and that you should absolutely avoid carriers like 3 who had no 2g licenses.

stufried said:
Are you able to connect to 2100mhz HSPA which is the 3G frequencies used in these countries. My understanding is that the phone is triband HSPA at 850/1700/1900 HSPA and wouldn't be compatible with the 2100mhz used in Europe. There is a small overlap between the 850mhz spec and the 900mhz so it might be possible if the winds were blowing right to get a 3G signal in some European country occasionally, but that you were mostly relegated to a 2G signal and that you should absolutely avoid carriers like 3 who had no 2g licenses.
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Click to collapse
Actually it's a quad band phone.
GSmarena.com lists the full specs for this phone and they show this:
2G Network GSM 850 / 900 / 1800 / 1900
3G Network HSDPA 850 / 1700 / 2100 / 1900
I was getting 3G in Germany and Italy, no problem. Sometimes, depending upon where I was, it would drop down to Edge. I have no clue why it didn't work with the 3 network other than I just couldn't get the APN right. So for England, try a different network and make sure it's really a different network. Some of the carriers have the same names but are on the same network. When you can I'd suggest sticking with Tmobile. That way you're most likely to have it work. Oh, to get the SIM cards on the continent you usually need to have your passport to set up the account. So don't forget to bring that along when you go to the phone store.
Oh, when I said I tried the O2 network I actually meant the 3 network. Sorry about that. I stand corrected. I never did try O2.
All in all it worked pretty well. Usually the plans include around 200 mb data per month. So you do have to be careful as to how much you use your internet. Fortunately many McDonalds have free wifi these days. In Germany, however, you have to have a local phone number to use the McDonalds wifi because each time you want to use it they have to send you an SMS with a daily passcode and you only get 1 hour per day usage.

My understanding is that Europe used Band I HSPA (2100mhz) and that 1700/2100mhz was "Band IV" and something different:
Take a look at this Wikipedia article to see where I am coming from:
http://en.wikipedia.org/wiki/UMTS_frequency_bands

I used this phone last month on a trip to Brazil with a local carrier, without any problem at all. Just like people on the thread said, you just need to call TMo and ask them about the unlock code, should be on your mailbox by next day. If you didn't get it, call them, 611, and use the option 9 to call straight to the operator, and tell them that you are traveling next week. However, to get the unlock code, you have to be using the phone on TMo for at least 3 months, or have someone that has a plan that has been active for such period.

Hi there my friend!
I went to US last month and brought one of this with me. I had to unlock it through an internet service because TMo SMS with unlock code never arrived – even though I called Costumer Service when I was at the US.
I can confirm that my cellphone worked with both 850 and 2100 frequencies. These are the two ones we have here in Brazil – actually, one of the operator uses 850/2100 and all other use 2100. I have one SIM of each operator and I tested them all with my SGE4G.
One little remark that I feel I should make although I almost know it does not matter: I never tested them with stock ROM since I flashed custom and AOSP since day one.

In Europe I used just the stock ROM. I hadn't even used the phone in the US at all so it didn't have any updates either. The only thing I did was unlock it. As I said it worked fine in Germany with Tmobile. Fine in Italy on TIM once I got the APN right. But never worked in England with 3. In England, try a different network than 3 and make sure the internet is really working before you leave the store. Otherwise you can't get your money back.
If you get the SIM at Cellphone Warehouse in England ask if you can get a "standby" phone to borrow if the SIM doesn't work in your phone. Their 'standby" phones aren't very powerful but at least you'd have something to use. You just need to return it to any of their stores when you leave.
The phone drops down to Edge when it wasn't in a 3G network. So I set up the browser to download text only, worked with mostly mobile only sites, and avoided all video. You need to do this anyway in most countries as your amount of data included in the monthly fee is very limited.

Hey,can any developers try to change the software of the radio so the phone work in asia&europe wcdma900/2100MHz

[Q] Bionic on GSM in India - Tata Docmo

Hi All,
I am starting a new thread for India specific networks on the Bionic.
I am new to this so please don't mind if i write anything stupid which i may haven't understood yet.
I got my Droid Bionic running on Stock ICS from States to India and inserted a couple of GSM sims which worked fine for a while without any tweaks. I used my device for one whole day(made calls didn't test data) and when in the morning i woke up there was no network. At that time in *#*#info#*#* it was showing as detecting network but as soon as the location updated, GSM would show out of service.
What i have done so far:
1. I flashed Eclipse ICS v 1.2 ROM and got network though very weak but couldn't make no calls.
2. I got ICARUS HD - 1.6.1 and applied the tweaks as mentioned in phone and got network stength increased but still no calls but a strange thing happened when i tweaked with build prop editor running ICARUS HD, when i changed to WCDMA Preferred and turned radio off and on it registered on the network gave full strength and GSM: showed in service as well, though this was only for 10-15 seconds and i couldn't test call.
3. Now I'm running CM 10 - released on Jan 18th and to my amaze I can use 2G Data though GSM state is Emergency Calls Only.
Following might be helpful to understand:
Current Network: TATA DOCOMO
Signal Strength: -99 dBm 5 asu
Neighboring CID: Unknown
Cellinfo: Blank
Roaming: Not Roaming
GSM Service: Emergency Calls Only
GPRS Service: Connected
Network type: EDGE(Also shows EDGE2 at times)
Message Waiting: False
Call redirect: false
Call Status: Idle
Preferred network type:
WCDMA preferred
I have changed to gsm only, gsm auto and all others applicable to no help.
I am trying to run my phone in India on network: Tata Docomo which probably operates on 1800 or it could be 1900 on 3G.
One thing which i am sure of now is that this phone certainly has all GSM capabilities and its some tweak which is required which i cant figure out. I have personally seen my phone making calls and now its running data as well.
Please help me on this!
Seems like settings changed with build prop to run on T-Mobile or AT&T dont seem to work for networks in India. Tmobile operates on 1900 and Tata Docomo on 1800
One thing which wont let me sleep is that why did it run perfectly at first and why did it fail if i did nothing to it. Can the network block the IMEI or something of that sort happened. It's been two sleepless nights for me now, now praying to the Radio God!! LOL!

Did you manage to get it to work? You might be right in thinking that it might be related to IMEI. Did you try and find out if the IMEI is considered valid by your operator since this is not a true worldphone its IMEI might not be in their database?

uhm said:
Did you manage to get it to work? You might be right in thinking that it might be related to IMEI. Did you try and find out if the IMEI is considered valid by your operator since this is not a true worldphone its IMEI might not be in their database?
Click to expand...
Click to collapse
Didn't work. I had to give up on it. There was actually no way in which i could get it checked with the network.
I sold it off on Craigslist last July!
I now have bought another one to test. Waiting to get back to India to test it again.

Not all bionic works with gsm, only wcdma. It's HW A after 36/11 and HW B

texan_mirage said:
Didn't work. I had to give up on it. There was actually no way in which i could get it checked with the network.
I sold it off on Craigslist last July!
I now have bought another one to test. Waiting to get back to India to test it again.
Click to expand...
Click to collapse
It's quite interesting that it did work perfectly initially and then with CM10, the data worked. Did CM10 rom include its own radio as well?
I found something interesting in this thread (not related to Bionic):
http://forum.xda-developers.com/showthread.php?t=945312
Good luck with your new Bionic! Does it work okay with GSM carriers in the US?

I finally got to try it and unfortunately it didn't work for me. Mine is HW A '12 Bionic and I am on ICS. If I go outside my house and search for networks, I get to see only one network(not mine). I see extremely weak signal in the phone info screen and also it shows gsm out of service. I tried 3 sims from different operators. Inside my house, nothing ever shows up. In other phones, I get to see many operators. Seems like it's definitely a signal strength issue if the gsm 900/1800mhz and wcdma 2100mhz bands are not locked. I'm not sure at this point what is the real cause. I even tried flashing just the radios from GB versions as complete downgrading is supposed to brick the device. Needless to say it didn't help. I'm still investigating and experimenting.

uhm said:
I finally got to try it and unfortunately it didn't work for me. Mine is HW A '12 Bionic and I am on ICS. If I go outside my house and search for networks, I get to see only one network(not mine). I see extremely weak signal in the phone info screen and also it shows gsm out of service. I tried 3 sims from different operators. Inside my house, nothing ever shows up. In other phones, I get to see many operators. Seems like it's definitely a signal strength issue if the gsm 900/1800mhz and wcdma 2100mhz bands are not locked. I'm not sure at this point what is the real cause. I even tried flashing just the radios from GB versions as complete downgrading is supposed to brick the device. Needless to say it didn't help. I'm still investigating and experimenting.
Click to expand...
Click to collapse
Hi,
I have now tried everything possible with the Bionic to run it on GSM network in India but it has failed to respond. I tried both hardware versions and can confirm that it is not registered as a world phone like most of new Verizon devices.
The worst thing which still bothers me is how and why did it work once(Yes, I made and receive calls on Docomo network in India). It will still show network strength , detect network but not register. I cant find no answers to it and have given up on this. The model is now obsolete and is clearly not a world phone in my dictionary but I won't deny it having GSM capability having seen it work personally. I have finally dumped the other bionic as well.
Good luck with your experimentation though!

GSM on the Sprint HTC One M7

Alright, this is my first post to my recollection, so Im hoping this gets some great responses.
I own a network unlocked HTC M7, coming from Sprint. The thing is, Im in Jamaica, and im using a local service provider called Digicel. They do have 4G services, but regardless of the band I select I only get GSM. Thats the best it gets to be honest. On WiFi, Im all fine, but once it hits mobile data, I automatically get back to the days of our fore fathers.
I have done some research on my own and found that Sprint apparently provides 4G on their CDMA network. I am not very sure if this phone may have 3 radios as a result, and thats what causes this, but I needed some help. I literally just phoned support (Digicel's), who sometimes doesnt seem to have accurate information easily accessible indicated that Digicel's 4G data is available on their 1900 band. TBH, Im not very sure they are certain, and really and truly I am not either. Can I get some help with confirming if this can be used on other carriers comfortably re the radio config?
and if so, is there anything that can be done to have this use 4G on my network? I already did the *#*#4636 thing and ran through all possible network types. Still having the issue. Running lolli 5.0.1.
*Update
After having done some more research, I have found that the local service provider uses the 850 band for their 4G mobile data.