Hello everyone. So I have a little problem over here, not even sure if it's a little one. So like 2 months back I decided to dissasemble my htc in order to change the camera as the previous one had purple tint and change my housing from white to red. I have done everything right now, I've been waiting for all those parts for these two months, replaced my camera, housing, UI board as I destroyed the camera socket of the old one and everything works pretty much, still got an issue with buzzing speaker even though it's a new one, but I'll find a way out. What bothering me now is that I cannot get my HTC recognized by PC. I'm not sure how I fixed my USB problems earlier, I had a lot of them until I found some drivers or something. So now I experience this problem that when I connect my HTC to the front socket it clearly doesn't make any signs of being recognized, but it still charges. When I connect it to one of the back sockets, PC makes a 'ding' sound that a USB device is connected. Although I cannot see any devices on my PC. I tried fastboot, PC can't find the device either, tired ADB in recovery, but it's loading forever, not sure if it should be that way. So after this long journey, USB is the only problem I'm facing. Could it be drivers or something else? As the phone charges whenever I connect it to a power source, it charges. One thing I noticed that no matter where I connect it, USB or wall socket it always says 'IF HTC Sync Manager installer doesn't automatically start, run it from CD-ROM drive on your PC' along with slow charge warning. Please help me.
Windows 8, or 7? Did the USB connection work perfectly before the disassembly?
Sent from my HTC One using Tapatalk
It's W7. I can't remember but I remember I had problems getting those drivers and all to work.
Probably not the issue in your case, but two of my friends had USB connectivity errors on W7 64bit SP1 - both HTC Ones.
The issues were malwares (iLivid & others) - after running malwarebytes and removing all the stuff (more than 1000 objects/scan) USB connectivity started working again.
Might worth a shot. Oh, and both had Antivirus (Nod32) running
Thanks, I'll try this. I got iLivid and some other bull**** auto installed on my pc.
oh my god, removed ilivid and other bull**** malwares and not it's working again, never thought of this, thanks!
Related
Is there nothing to be done? I had a phone whose touch screen was acting a little off. I used Cingular_Custom_AKU2.3_Combo_Installer_V1 after unlocking the device and it ran fine. When the OS first comes up it requires you to recalibrate your pointer tho, and since my touch screen was fouling up, I couldn't. I called Cingular and got a replacement phone this morning. I turned it on and let it load up its OS. I used ActiveSync and had a successful sync. I unlocked the device. I used Cingular_Custom_AKU2.3_Combo_Installer_V1 again to upgrade the OS. At 40% my computer unexpectedly rebooted. According to the messages that appeared when the computer came back up it was a driver error that caused the reboot (http://oca.microsoft.com/en/response.aspx?SGD=aa971456-440a-4269-a79e-1f07bda35989&SID=10). I tried to run the installer again but it could not find the phone; ActiveSync could not be engaged. I powered the phone off and back on and just get the RGB screen. I tried to reset the device but nothing still. Am I completely screwed??
Do a little reading on interrupted rom flashes. Search for "Bootloader Mode".
You need to flash your device again but this time you have to start in the Bootloader screen (RGB Bars).
Cool thanx. I looked around for people having problems installing ROMs but the only thread I found no one had answered. This gives me something to search for. Appreciate it!
~Anthony
One other tip, from what I've read, it is recommended to make sure your Wizard is connected to one of the MAIN USB ports on your computer, for desktops, these will be on the back of the computer (the ones soldered directly to the motherboard). The ones on the front are usually essentially connected to a USB hub, and not directly to the controller.
On a laptop, all of the ports should be good.
mine did the same thing last night with the 2.3 with cf2. i had chosen option 2 (no bootloader) and my machine rebooted at 40%. Since this has happened to me once or twice before, i walked in the other room and did the upgrade from the laptop without issue. then sync'd the phone back up with my desktop as was good to go.
On a side note, you don't need activesync installed to upgrade the phone. if you keep running into issues try from a different computer. thats what has worked for me.
flakrat said:
One other tip, from what I've read, it is recommended to make sure your Wizard is connected to one of the MAIN USB ports on your computer, for desktops, these will be on the back of the computer (the ones soldered directly to the motherboard). The ones on the front are usually essentially connected to a USB hub, and not directly to the controller.
On a laptop, all of the ports should be good.
Click to expand...
Click to collapse
Seconded. Use the USB ports on the back of the machine that are directly connected to the motherboard. Sometimes the ones on the front are connected to the motherboard via a cheap connection.
A number of manufacturers assume users will insert and remove devices which scrapes off the oxidation, and use cheaper metal because of this. A connection that stays in for a long time eventually builds a large enough oxide "crust" it causes problems with the electricial connection, and becomes flaky. This is possibly why a number of front-port USB plugs become intermittant after a while.
I've noticed newer PCs are using gold-plated contacts which tend to make this problem go away, but both mating contacts must be gold, else you get bi-metallic chemical reactions between them, and have the same problem as tin or copper-based contacts.
Sometimes there are so many things hanging off a computer's USB bus that you might just buy a PCI card with USB 2.0 plugs on it and use that.
hi,
I think my cable or port on my diamond is a little screwed, active sync stopped working just a week after I got the phone.
I posted the problem here:
http://social.microsoft.com/Forums/...c502e361-e0e4-4d26-9ead-7f2680ff160e/?lc=1033
I got Nothing so far. I did all the active sync troubleshooting I could when I noticed that when I charged my phone, the dialog to choose active sync or disk driver shows up!!? As if i plugged it into a pc, also I do plug is into any ANY pc as a Disk Drive, it doesn't work at all.
IOW.. when I connect my phone to *charge* a dialog shows up asking me whether I want Active Sync or Disk Drive as if i connected it to my PC. Nothing happens after that, and it will not connect to active sync or disk drive to ANY Pc (tried multiple pcs).
What could the problem be? Should I try htc tech support?
Please help, this phone is only a month old!
Thanks so much
Gideon
Ok.....I'm not sure what you're trying to say. What's the message you get on your screen when you connect your phone to the pc via activesync?
I'm sorry, I was freaking out just a little while writing that. I rephrased some of it.
I get the same dialog "Active Sync or Disk Drive" when I connect it to my PC, but nothing happens after that, and it doesn't work on any pc at all. And its driving me nuts, to send a file to my phone from my desktop(my main computer) I have to connect it to my laptop via a lan wire, then send the file over there, and send it from the laptop via WiFi to the phone! ! =X
Oh btw, I've also tried other mini USB cables. Same thing.
Thanks so much
Gideon
What version of activesync are you running? Download the latest version from here. Activesync runs on all OS versions from Win 2000 SP4 upto XP SP3. If you have Vista installed on your machine try this link.
Would you be able to paste a screen shot of the error message and the dialog box?
I use the latest 4.5, but that does'nt seem to be the problem.
It doesn't work as a Disk Drive on ANY computer? There isn't any message or error, on the phone I get the dialog "Connect To Pc" dialog, I choose DISK DRIVE but it doesn'nt work, not on MY pc not on ANY PC!! ='( And just nothing happens.
I've given up on active sync, i've read every post here on xda and elsewhere, I simple can't get it working, I don't have active sync on my pc now. On my laptop with *Vista* however, the windows mobile device center manages to connect and sync with my phone via *bluetooth* only
Thanks so much.
Gideon
Take out the memory card from your phone before connecting it to activesync and try again. Tell me what happens.
[email protected] said:
Take out the memory card from your phone before connecting it to activesync and try again. Tell me what happens.
Click to expand...
Click to collapse
You cant take out the diamond's memory, it's build in internal memory m8, not like the touch pro's microsd or anything so he wouldnt be able to try/ do that
I've had active sync problems as well, I normally find it's simply the sh*tti microsoft OS's/ programme's problem & if you re-install or update the active sync prog or windows mobile centre if your using vista, it then see's the diamond again no problems & let's you then set it up correctly, so I'd try all that 1st before you go phoning htc or your carrier to complain m8
Had the exact same problem with my Diamond.
The fix was; return to reseller/change of mainboard in the phone.
A known problem with some Diamonds according to the technician who did the repair.
Humm, I ran into a similar problem with my Diamond when I bought it less then a week ago. Nothing happened when I connected the with the bundled cable though it did work at first. So I took a normal one (from the ps3 controller to be exact) and it worked fine, I've not messed with the bundled cable since.
Solution for me
Hi,
I had this exact problem, wouldn't sync with any PC/laptop tried all the active sync's and tried all the options in there. Also tried multiple cables and still no joy.
This needs sending to HTC for them to fix. Go here:
http://service.europe.htc.com/Tracking.aspx and book it in for repair.
This is a known fault that happens with these phones and they fix it without charge.
However, don't be like me and try and fix it yourself, otherwise you'll be £70 lighter. I thought one of the mini usb prongs wasn't making contact (as it still charged ok) and after messing about the little plastic in the mini usb port came out. HTC said I damaged it and so had to pay for repair. If I had just left it alone they would have fixed it.
Also when they fix it they should load on for you Rom 1.93 which I'm finding is making the phone so much better. Its worth the money I've had to pay just for that TBO its soooo much slicker now.
The reason why this fault has developed (that some people have said) is that some car chargers are delivering too much power for the port especially when plugged into the car charger and then starting your car. I've seen that the normal charger delivers 5 volts and 1 amp so i've bought a car charger that does the same volts/amps from here:
http://www.dealextreme.com/details.dx/sku.688~r.53733725
I've used it once and it hasn't fried my Diamond yet. (it did however come up asking to activesync or usb drive when it was plugged in unlike the standard charger which doesn't prompt at all)
You also buy the official car charger which is more £££
You'll be without your phone for a week at least and you'll have to install your apps on it again.
Hope that helps
Hi,
I know this is an old thread, but thought i would add what i found as google brings this thread up when you search for this issue. I read through the solutions and through i would remove and reinstall mobile device centre. I found it had gone! Dont know why. I didnt uninstall it and havent ran a system restore etc. Anyway i reinstalled it and problem solved I think Bluetooth might have also been interfering.
For the last year I've had my Diamond, I've never had a problem (for the most part) connecting my diamond to my laptop via a USB cable.
But last night when I plugged in my USB cable into my Diamond, it said that it didn't recognize my USB device.
I blew it off thinking I just needed to reboot my computer. Turns out tonight after investigating, this is a common problem with Vista and USB's.
Anyone have a cure? I've read till my eyes bleed, I've done reboots, edited the registry, installed, reinstalled programs and drivers till I'm blue in the face.
Today I got my HD in and it won't connect either. Obviously I have a problem with my laptop but I need help.
Anyone?
Thanks,
Mark
did you try another USB-Cable? Maybe its broken or something
One of the reasons I don't use Vista
Put XP on it, but that would be an extreme solution maybe? Is there someone who has similar problems with Vista?
Thanks all but it looks like my USB connection is just dead at that connection.
I say that because it doesn't work when I switch cables nor devices, I get the same result.
Yet, when I use the USB connections on the other side of the computer, they work. Apparently that one USB connection died.
Thanks,
Mark
Hey there
My phone has been connecting perfectly fine since I got it about a year ago right up to a couple of days ago.
I've just changed my contract and wanted to unlock the phone. However, before I could even go about doing I discovered that my computer (Vista 32bit) was no longer recognising the phone.
When I plug it in it does charge but the computer gives no reaction. Even when I put the Kaiser into bootloader it still says Serial instead of USB.
I have tried disabling enhanced network functionalities on the phone, I have reinstalled Windows Mobile Device Center, I have hard reset the Kaiser, I have used multiple USB cables and multiple USB ports (all of which work with other devices).
As a result of the hard reset I have now lost the majority of my data. It's all backed up on my computer but this isn't much use when it refuses to recognise the phone!
What can I do to fix this?
Any help would be very gratefully accepted!
Cheers
McAsh
I would try it on a friends XP machine or a friends Vista machine. Try to narrow down if it is the phone or your PC , and then proceed from there.
HI!
I have the same right problem!
The only way i can do activesync is connecting the phone in activesync by bluetooth and the sincronization is fine, but i need to put HardSPL in it and i need that it can be recognized by USB connection and my Kaiser is only charging from USB, it is not being detected by the computer.
PLEASE HELP!!!
Thanks!
had same problem
no one help, I started a thread and no replies
till today I plugged my kaiser to usb and computer recognized and synced
I was using bluetooth to sync for a couple of months
I really didn't do anything to fix this first I thought it was usb connection but it wasn't because I was able to put new rom thru the usb so connetctoin was there when the phone is in the hard reset mode. WEIRD ha
mostly these things comes down to 3 reasons
1. defect usb connector in the ppc
2. corrupt activesync install full uninstall and clearing registry of the pc should fix that
3. issue with usb port chipset drivers for on the pc
Also having a similar problem.
My computer recognizes my Kaiser as "HTC USB Sync" in the Device manager but nothing more happends. Could it yet be the phone USB connector that is broken? Also I was able to flash the rom yesterday (from bootloader).
When plugged in, my phone totally freezes and becomes available again the moment I unplug it and by then starts "connecting to host".
If I uncheck the "allow usb connections" box in WMDC the phone is workable but very juddery.
Have tried to completely uninstall WMDC and reinstall it again with no success whatsoever.
Any tips or is my only solution to buy a bluetooth-dongle?
The solution for mine is really the repair center unfortunately!
It really seems to be a hardware problem in the USB connector, i can't even change a firmware, the pda simple isn't recognized by the computer :S
Anyway thanks for the help!
Regards!
I am also having the same problem!! My question is how do you use bluetooth to sync with the activesync(not too computer saavy!!)
Check the usb connection on the phone. It may have a contact pushed over or broken
I got the same sympton.
I can get my phone to sync by pushing the USB connector harder towards the phone. Yes, it is connected already, and it is not lose, and the PC recognise it as HTC device in Device Manager, but it is just not detected by the (Vista) Windows Mobile Device Center
If I keep pushing the usb connector in (towards the phone), then it would get detected and start syncing. If I relax my hand and stop pushing, the active sync connection will drop immediately (still detected as HTC USB device in Device manager though).
Therefore, I have to keep pushing it in to have a successful sync. I don't dare to flash the firmware anymore... :-(
P.S. I am using the official O2 WM6.1 firmware, and using the original USB sync cable. I noticed that the original USB cable's connector head is a bit longer than ALL my other USB cable's connector head (the mini USB head).
Originally I didn't need to do the push in for the phone to get recongised, so I figure it is some sort of wear and tear on the phone's connector... :-( This does put me off in purchasing another HTC phone, because the new one is likely to suffer from the same wear and tear...
btw, before the connector got that bad, when it was connected but not synchronising, I could get it to sync just by launching Windows mobile device center (which is a different program than sync center in vista); and of course, when it was all brand new, I just need to connect the phone to the PC via the USB cable, and everything happened automatically...
I am trying to flash my first rom and the computer would not detect the phone. Took a look at the female mini USB socket on the phone and the 3rd pin out of 5 was much lower. Took a tiny screw driver and pushed it up and I got success. Its a little sensitive but if you dont touch the phone it will work fine.
Good luck
Jason
HI gdarrenc!
The way to sync it via Bluetooth is when you open the activesync in your pda, in the options menu you have the option to sync via bluetooth
Regards!
possible solution if feeling brave
My hotsync failed a few days ago, did the usual searches and posting on here with no joy and then did a google search for a picture of the mini usbport.
on inspection of mine in comparison i noticed the two leftmost pins were down to the point they were in the sticky out black bit so with a pair of my wifes best precision tweazers i flexed the black bit down slightly and slid the tweazers to the right lifting them up slightly. as soon as retested it is now working again.
NOTE BE VERY VERY GENTLE WHEN DOING THIS - DO NOT USE ANY FORCE
my guess is this is due to an ill fitting usb cable as mine had a certain degree of up and down flex when connected.
hope this helps someone.
I am also having issues with pc-htc connection.
But, this happened when I pulled the usb out of the phone with my leg.
Now, I squezzed usb head a little, and it works fine.
Like in the topic. My pc can't seem to notice my HTC one phone. Not at all.
Some details:
PC - Laptop Lenovo Y580
Operating system - Windows 8.1 64 bit
Android - 5.0.2 I think (Lollipop)
My phone notices the cable (asks for internet tethering etc.) but I don't see it anywhere in pc's Device Manager (neither does HTC Sync Manager).
I've tried numerous things. I installed HTC Sync Manager, I've installed HTC drivers separately, reinstalled generic USB driver and drivers for USB 3.0, changed cable, changed port to another USB 2.0, change to USB 3.0, checked if it works on friend's pc (nope), reinstalled almost any of above mentioned things witt antivirus disabled, with firewall disabled, with almost anything that can be disabled. Nothing. It's not that case of wrong driver. My pc don't see this phone at all.
To be honest I'm tired. Like really tired. I've spent all free time I could find last week trying to somehow make it work. With no effect whatsoever. I don't see even slice of progress (noticing SOMETHING in device manager would be nice). I would love to see some way to analise this. I'm getting closer and closer to just buying new phone. Even though I don't want one, but I can't do any testing with this device.
EDIT: Few things I've remembered about my tries: I've tried both USB debugging on and off, and I've also already done factor reset of the phone - to no effect obviously.
When connected to pc, phone can be charged, but PC doesn't react in any way (no "USB connected", popping up HTC Sync Manager or "Media device connected" info).
I'll appreciate any help. Especially if it manages to change something in my situation.
Best regards,
Hisuu
Hisuu said:
Like in the topic. My pc can't seem to notice my HTC one phone. Not at all.
Some details:
PC - Laptop Lenovo Y580
Operating system - Windows 8.1 64 bit
Android - 5.0.2 I think (Lollipop)
My phone notices the cable (asks for internet tethering etc.) but I don't see it anywhere in pc's Device Manager (neither does HTC Sync Manager).
I've tried numerous things. I installed HTC Sync Manager, I've installed HTC drivers separately, reinstalled generic USB driver and drivers for USB 3.0, changed cable, changed port to another USB 2.0, change to USB 3.0, checked if it works on friend's pc (nope), reinstalled almost any of above mentioned things witt antivirus disabled, with firewall disabled, with almost anything that can be disabled. Nothing. It's not that case of wrong driver. My pc don't see this phone at all.
To be honest I'm tired. Like really tired. I've spent all free time I could find last week trying to somehow make it work. With no effect whatsoever. I don't see even slice of progress (noticing SOMETHING in device manager would be nice). I would love to see some way to analise this. I'm getting closer and closer to just buying new phone. Even though I don't want one, but I can't do any testing with this device.
I'll appreciate any help. Especially if it manages to change something in my situation.
Best regards,
Hisuu
Click to expand...
Click to collapse
When you plug in your phone to the computer do you get the following:
USB Connected
HTC Sync Manager
Media device [MTP] connected
Can you charge your phone while connected to the computer or do you have to use the wall charger to charge your phone? If you don't see the programs listed above, it sounds like a hardware issue with the USB port on your phone.
@majmoz
When you plug in your phone to the computer do you get the following:
USB Connected
HTC Sync Manager
Media device [MTP] connected
Click to expand...
Click to collapse
No, no and no. My pc seems to not react with anything (neither did friend's pc).
Can you charge your phone while connected to the computer or do you have to use the wall charger to charge your phone? If you don't see the programs listed above, it sounds like a hardware issue with the USB port on your phone.
Click to expand...
Click to collapse
Yes, I can charge phone when connected to PC.
And as I mentioned phone actually notices it's connected to something, and asks what mode to enter (USB tethering, smart network sharing etc.). But it also seems... kinda dodgy. Sometimes phone doesn't react, I have to reconnect or even restart it. Sometimes "USB connected, Tap to change settings" stays... even after I have already disconnected it .
Few things I've remembered about my tries: I've tried both USB debugging on and off, and I've also already done factor reset of the phone - to no effect obviously. (I'll add this info to 1st post to gather info in one place).
Any other ideas?
This topic is my last resort, because I'm out of ideas and start leaning to buying new phone just for testing purposes (either Samsung Galaxy S3 or Nexus4 I guess).
Hisuu said:
Any other ideas?
This topic is my last resort, because I'm out of ideas and start leaning to buying new phone just for testing purposes (either Samsung Galaxy S3 or Nexus4 I guess).
Click to expand...
Click to collapse
start from scratch: Uninstall HTC sync and all the drivers you have tried. Then install HTC drivers only (not the generic drivers) or install HTC sync and uninstall it but keep the drivers installed (the idea is to have the driver installed but not HTC Sync, we don't want Sync to interact with the phone).
Try another USB cable but make sure its Data enabled (not only a charging cable). Some cheap cables are for charging only, no data connection.
Try another USB port, use 2.0 usb ports, do not use any external usb hub, use th eport directly on your motherboard (at the back of your computer).
Try with another computer
Clean your phone usb port using a cotton swab with some isotropic alcohol and then apply (spray) a light coat of electrical enhancer on your usb port (see your local electronic supplier or even some hardware stores)
alray said:
start from scratch: Uninstall HTC sync and all the drivers you have tried. Then install HTC drivers only (not the generic drivers) or install HTC sync and uninstall it but keep the drivers installed (the idea is to have the driver installed but not HTC Sync, we don't want Sync to interact with the phone).
Try another USB cable but make sure its Data enabled (not only a charging cable). Some cheap cables are for charging only, no data connection.
Try another USB port, use 2.0 usb ports, do not use any external usb hub, use th eport directly on your motherboard (at the back of your computer).
Try with another computer
Clean your phone usb port using a cotton swab with some isotropic alcohol and then apply (spray) a light coat of electrical enhancer on your usb port (see your local electronic supplier or even some hardware stores)
Click to expand...
Click to collapse
Tried other cables (data enabled, they were from different phones), as well as different USB ports (both 2.0 and 3.0). Also tried another pc (no luck).
Uninstalled HTC Sync and drivers so many times I can't count it ;]
I'll try to clean the port and maybe use motherboard on friend's pc (on his machine I've only used front panel). Hopefully something works. Thanks for your input, I appreciate it.