Hard Reset Not Working - Sprint HTC One (M7)

Lately my phone has been rebooting itself quite a bit. It seems to be getting progressively worse to the point where if I open any app for more than a minute or two then my phone will reboot. I've tried uninstalling quite a few third party apps but that didn't do the trick. Whenever I try to do a hard reset (whether it's through settings or the HBOOT menu) the phone will shut down and then instead of getting the picture of a phone with the green thing in the middle and a status bar below that indicating the phone is resetting, I get a picture of a phone with a red symbol similar to a hazard sign that will last for about 30 seconds then the phone just boots back up to my home screen. I had put an incorrect custom ROM on this phone about 5-6 months ago but I was able to get the stock Sprint ROM back on the phone and relock the boot loader and the phone functioned fine ever since up until about a week ago when it started rebooting randomly. I have a feeling this may be part of the reason why the factory reset is not working. Does anyone have any ideas on how to proceed? Can I do a factory reset by pushing a ROM to the phone through my computer?

If u are s-off then I suggest u download the ruu and run it. If s-off all u have to do is go to hboot and select fast boot and run the program it will reset the phone back to whatever software version it is for the ruu. If your not s-off you will need to get the ruu that matches your firmware. That should fix your troubles if not then you have something faulty with the hardware itself
Sent from my iPad using Tapatalk

Ok I am S-ON and here is what I am trying to do. I downloaded the RUU that matches my phone current software from the link below and placed the file in the platform-tools folder after renaming it. When I run the fastboot oem rebootRUU command in the cmd prompt, my phone just reboots rather than booting to the black screen with the silver HTC logo. Any suggestions on how to proceed?
http://forum.xda-developers.com/showthread.php?t=2687690
Also, my bootloader shows that it is relocked

coppertop4646 said:
Ok I am S-ON and here is what I am trying to do. I downloaded the RUU that matches my phone current software from the link below and placed the file in the platform-tools folder after renaming it. When I run the fastboot oem rebootRUU command in the cmd prompt, my phone just reboots rather than booting to the black screen with the silver HTC logo. Any suggestions on how to proceed?
http://forum.xda-developers.com/showthread.php?t=2687690
Also, my bootloader shows that it is relocked
Click to expand...
Click to collapse
That is a firmware flashing that will do nothing for u. Here is a link to the newest RUU I can find http://forum.xda-developers.com/showthread.php?t=2658910
Sent from my One using Tapatalk

luigi311 said:
That is a firmware flashing that will do nothing for u. Here is a link to the newest RUU I can find http://forum.xda-developers.com/showthread.php?t=2658910
Sent from my One using Tapatalk
Click to expand...
Click to collapse
Ok I tried that RUU yesterday and couldn't seem to get anywhere because I kept getting error 170 (tried updating drivers, installing HTC sync, etc). Tried again today and got error 170 again, so then I went in my bootloader, then fastboot, connected USB cable, fastboot usb. I then ran the RUU and it said it was going to update my phone. The status bar then said "Waiting for bootloader" and my phone just rebooted itself to the home screen and then I got like error 171 or something (another USB error). I'm kind of running out of ideas at this point. I believe something is wrong with my recovery or I have some sort of bug because I attempted to flash a custom recovery today (TWRP) but when I unlocked my bootloader, I restarted the phone and entered my bootloader again but it still said relocked (even though the prompt on my phone came up giving me the warnings asking if I was sure I wanted to unlock the bootloader) so when I run the command fastboot flash recovery twrp.img I get something along the lines of can't read twrp.img or can't open twrp.img (yes I made sure the file is in the same folder that I am running the adb out of). Willing to try any recommendations at this point because my phone is pretty useless as of right now because it restarts every couple minutes. HTC wants $150 to fix it which I told them I'm not willing to pay, rather buy a new phone.

Related

Did I just brick my Hero? Help!

Some basic info about my phone-
HBOOT 1.47.0000
Radio 2.42.01.04.23
Carrier- iWireless (Kroger, Sprint subsidary)
S-ON
Alright, so I was just using my phone as normal. Running CM7.2 and ClockWorkMod Recovery. I turned off my phone, everything was fine. When I went to turn it on again, it showed the green HTC logo, as per normal, then it suddenly rebooted. There, it showed the green HTC logo again, and it'll just stay there. So I tried to boot into recovery (pulled the battery, put it back in, held the red end call button + volume down, got into hboot, then pressed home to go to recovery).
The thing is- it did the same thing. Reboot before it gets to recovery, and then stuck at the HTC Logo. I tried using the Sprint RUU, didn't work- it told me to download the right RUU for this phone, and gives me an error 131. I used the flashable RUU found in this thread (found here), in conjunction with this tutorial (found here). It gave me an error that looked like this when I ran "fastboot flash zip *flashable RUU zip path*"
Code:
FAILED (remote: 42 custom id check fail)
I believe it has something to do with the fact that it is NOT a Sprint branded phone. It doesn't even have a Google logo on the back.
Since it's not S-OFF, I can't flash a recovery via fastboot. I'm stuck. Help?
*TO CLARIFY*
I can't get into Recovery, or the actual system. I also can't access adb. The only part I can access is the bootloader and fastboot.
How much battery did you have left before you turned your phone off ?? Also what was the reason you turned your phone off ??? Also you linked to the use fastboot thread did you already type the "fastboot reboot reboot RUU" command ??
#Root-Hack_Mod*Always\
laie1472 said:
How much battery did you have left before you turned your phone off ?? Also what was the reason you turned your phone off ??? Also you linked to the use fastboot thread did you already type the "fastboot reboot reboot RUU" command ??
#Root-Hack_Mod*Always\
Click to expand...
Click to collapse
About 75% if I remember correctly. Only light usage. And I just turned it off in school, we were taking a test. Nothing abnormal about turning it off. And yes, several times. Tried flashing recovery/system/boot in every way possible, using that command and not using that command. I noticed something else- it seems like the NAND memory is completely wiped. There is NOTHING on the phone, other than the bootloader.
After you ran that command you tried to flash a zip or no ??? And more info on when you say the bootloader is the only thing on the phone would be appreciated. Also when you plug your phone into your pc does it recognize in its current state ??? Also when you boot into the bootloader what info is now displayed ???
#Root-Hack_Mod*Always\
laie1472 said:
After you ran that command you tried to flash a zip or no ??? And more info on when you say the bootloader is the only thing on the phone would be appreciated. Also when you plug your phone into your pc does it recognize in its current state ??? Also when you boot into the bootloader what info is now displayed ???
#Root-Hack_Mod*Always\
Click to expand...
Click to collapse
Yes, I tried flashing multiple times. As I said, it fails with a CID check failure. And it doesn't seem that there's anything on the NAND anymore, as it doesn't even get to the boot logo, and recovery will just restart the phone.
My PC recognizes my phone, only in fastboot. And just normal bootloader info- model number, baseband, etc.

[Q] Stuck in HBOOT/FASTBOOT Menu

Hey guys,
So randomly my phone decided to just turn off (it was just idle on the home screen) and when I booted it back up it was in the Fastboot Menu.
I've tried reboot and even factory reset but neither work they just bring the phone right back to this when I turn it on anyone got any tips for me I'm hoping there's a really simple solution I have naively overlooked.
The screen says
***LOCKED*****
***Security Warning*******
VIVO PVT SHIP S-ON RL
HBOOT-2.03.0000
RADIO-3831.19.00.19_M
eMMC-boot
A few months back I used a RUU to manually update to ICS and everything went fine and I had been running it fine for a long time so I'm not sure if that impacted on this in any way at all.
Anyway since this happened I've tried the old turning it off and on, battery out for an hour, sim out/sd out etc
Also the following:
I've tried running the RUU again but I get error 170 as it gets stuck at "waiting for bootloader" after it reboots the phone at the start of the process
(Tried in all my USB ports, reinstalling drivers/HTC Sync, using original cable)
I tried flashing from my SD card, it reads the zip and asks would you like to update but after I click yes it goes for a few seconds and then says "Partition Update Failed" and prompts me to reboot. (Tried multiple sd's)
I tried to unlock the phone using the HTCDev unlock, however once I get my token and use it to get to the unlock screen on the phone I am unable to select yes my phone simply does not acknowledge the option when I press the power button it instead vibrates a few times and then inevitably I end up selecting the No option after much frustration.
I should probably mention that fastboot lists my device under devices but adb does not.
I would have tried making a goldcard but I currently cannot obtain my CID through adb nor by using readcid.exe with my laptop card reader.
So if anyone could help me out that would be much appreciated as I don't have a warranty on this or anything and HTC support were of exceedingly little help.
Nick960 said:
Hey guys,
So randomly my phone decided to just turn off (it was just idle on the home screen) and when I booted it back up it was in the Fastboot Menu.
I've tried reboot and even factory reset but neither work they just bring the phone right back to this when I turn it on anyone got any tips for me I'm hoping there's a really simple solution I have naively overlooked.
The screen says
***LOCKED*****
***Security Warning*******
VIVO PVT SHIP S-ON RL
HBOOT-2.03.0000
RADIO-3831.19.00.19_M
eMMC-boot
A few months back I used a RUU to manually update to ICS and everything went fine and I had been running it fine for a long time so I'm not sure if that impacted on this in any way at all.
Anyway since this happened I've tried the old turning it off and on, battery out for an hour, sim out/sd out etc
Also the following:
I've tried running the RUU again but I get error 170 as it gets stuck at "waiting for bootloader" after it reboots the phone at the start of the process
(Tried in all my USB ports, reinstalling drivers/HTC Sync, using original cable)
I tried flashing from my SD card, it reads the zip and asks would you like to update but after I click yes it goes for a few seconds and then says "Partition Update Failed" and prompts me to reboot. (Tried multiple sd's)
I tried to unlock the phone using the HTCDev unlock, however once I get my token and use it to get to the unlock screen on the phone I am unable to select yes my phone simply does not acknowledge the option when I press the power button it instead vibrates a few times and then inevitably I end up selecting the No option after much frustration.
I should probably mention that fastboot lists my device under devices but adb does not.
I would have tried making a goldcard but I currently cannot obtain my CID through adb nor by using readcid.exe with my laptop card reader.
So if anyone could help me out that would be much appreciated as I don't have a warranty on this or anything and HTC support were of exceedingly little help.
Click to expand...
Click to collapse
Try to use search.
For example in this thread were this:
Originally Posted by Addiso View Post
Did you get the HTC token again that you used to unlock the first time? If not, not go back into htcdev.com and follow all of directions. After you have it all in fastboot type in
Fastboot flash unlocktoken unlock_code.bin
http://forum.xda-developers.com/showthread.php?t=2236527
egorlins said:
Try to use search.
For example in this thread were this:
Originally Posted by Addiso View Post
Did you get the HTC token again that you used to unlock the first time? If not, not go back into htcdev.com and follow all of directions. After you have it all in fastboot type in
Fastboot flash unlocktoken unlock_code.bin
http://forum.xda-developers.com/showthread.php?t=2236527
Click to expand...
Click to collapse
Yeah I had a look at that before, I hadn't unlocked my phone before with htcdev but even then when I did try I was able to get my token and run the command and everything perfectly fine and even it takes me to the "Would you like to unlock your phone?" screen on my phone but I am unable to select the yes option and complete the final step which is the frustrating part.
Nick960 said:
Hey guys,
So randomly my phone decided to just turn off (it was just idle on the home screen) and when I booted it back up it was in the Fastboot Menu.
I've tried reboot and even factory reset but neither work they just bring the phone right back to this when I turn it on anyone got any tips for me I'm hoping there's a really simple solution I have naively overlooked.
The screen says
***LOCKED*****
***Security Warning*******
VIVO PVT SHIP S-ON RL
HBOOT-2.03.0000
RADIO-3831.19.00.19_M
eMMC-boot
A few months back I used a RUU to manually update to ICS and everything went fine and I had been running it fine for a long time so I'm not sure if that impacted on this in any way at all.
Anyway since this happened I've tried the old turning it off and on, battery out for an hour, sim out/sd out etc
Also the following:
I've tried running the RUU again but I get error 170 as it gets stuck at "waiting for bootloader" after it reboots the phone at the start of the process
(Tried in all my USB ports, reinstalling drivers/HTC Sync, using original cable)
I tried flashing from my SD card, it reads the zip and asks would you like to update but after I click yes it goes for a few seconds and then says "Partition Update Failed" and prompts me to reboot. (Tried multiple sd's)
I tried to unlock the phone using the HTCDev unlock, however once I get my token and use it to get to the unlock screen on the phone I am unable to select yes my phone simply does not acknowledge the option when I press the power button it instead vibrates a few times and then inevitably I end up selecting the No option after much frustration.
I should probably mention that fastboot lists my device under devices but adb does not.
I would have tried making a goldcard but I currently cannot obtain my CID through adb nor by using readcid.exe with my laptop card reader.
So if anyone could help me out that would be much appreciated as I don't have a warranty on this or anything and HTC support were of exceedingly little help.
Click to expand...
Click to collapse
U will need to Downgrade your device from ICS to GB or anything else ...At times it can be Windows 8 ,8.1 issue also ...The driver are still messed up search the forum u will find working way to get driver's work ..Error(170) which means your phone is blank to flash image to boot from or Os for starters..Can u boot in bootloader (Y) then simply working your way via CMD (windows 7 if u can access). It says RELOCKED on your device(Security warning can you paste a screen snap) .
1:- Flash a recovery(if yes skip this)
2:- boot into boot bloader (install any rom via recovery)
3:- flash boot.img manually (fastboot flash boot boot.img)
If it does not work REunlock ur device via htcdev.com
If you were trying to downgrade is HBoot Version (the same issue might happen)
Take stuff's real slow (make sure u do have correct driver installed on your pc )

stuck, failed ruu no os

flashed twrp the other night, didn't realize it was the wrong version... apparently sprint needs a special one.
flashed the right one. somehow have no os now.
ran ruu which failed. now it's stuck on black htc screen with exclamations in all four corners.
tried to run ruu again, just says usb error.... don't know what to do next.
Mud3 said:
flashed twrp the other night, didn't realize it was the wrong version... apparently sprint needs a special one.
flashed the right one. somehow have no os now.
ran ruu which failed. now it's stuck on black htc screen with exclamations in all four corners.
tried to run ruu again, just says usb error.... don't know what to do next.
Click to expand...
Click to collapse
I recently had the same issue, you should be able to fix this by following these steps, keep in mind, continuing this process will unroot your device. Thus, you will loose all of your data on your phone.
first begin by booting into bootloader, then plugging in your device via usb cable to your computer, it should now say "fastbootusb" on the device's screen.
if you don't already have the the fastbooot files required for your computer, you can download them here: ftp.qbking77.(com)/Files/OneDrivers_Fastboot.zip
after that, extract the zip file somewhere on your computer, and open the fastboot folder. Now hold down shift and click on an empty space in the folder and choose open new command window here, or something along those lines.
Now that you've done this, type fastboot oem lock and press enter, this will relock your phones bootloader.
Now, unplug your phone from usb, and reboot back into fastboot, and once again, plug the device into the computer. Just as before, your phones screen should now say fastboot usb. You can now flash this file via fastboot by following the instructions below.
androidfilehost.(com)/?fid=23329332407568410
rename the file downlaoded to firmware.zip and copy it to the folder containing your fastboot.exe file
now in the command prompt window, type in Fastboot oem rebootRUU
you should now see a black screen with the HTC logo, type Fastboot flash zip firmware.zip,
once that is complete, type fastboot reboot and once more, reboot into fastboot
you can now download this RUU file from the following link: androidfilehost.(com)/?fid=23329332407573774
extract the zip folder somewhere on your computer
boot into bootloader, and once again choose fastboot,
plug in your usb cable to your phone and computer, and the phone should once again say fastboot usb.
now open the folder you extracted and run ARUWizard.exe, this will unroot your device and return you to stock.
now, if you wish, you may re root your device.
Hope this works, if none of this makes sense, mention it. I typed this up in a bit of a rush.
also, you will have to copy and paste the links, as I have not made 10 general posts, so I can't add direct links to my post. Sorry mate.
have issue with the first step there... can't boot into bootloader, i'm stuck on the black screen with silver htc letters in the middle, exclamation on all four corners. i'm able to turn off the phone using the flashlight trick, but when i boot back up it's to that screen every time. it's stuck there from a failed ruu, just don't know how to get un stuck...
okay, some more info here. I was running hboot 1.57 ( i did relock) trying to run ruu 5_03_651_3 i'm not even positive this is the ruu i should be trying to use. now when I try to run the ruu it starts going but every time eventually fails wtih windows bringing up an error that says htc_fastboot.exe has topped working. i hit close program and the rom update utility gives me error [171]: usb connection error
edit: and now after the sixth time of that failing i am able to boot into bootloader again! weird... and it says i have an os now... still wont boot up all the way, but it's no longer blank on the bootloader screen.
second edit: after getting the usb error again and again i remembered glossing over something about flashing roms not liking usb 3.0 or something... switched to a usb 2.0 port and ruu worked perfectly. now to try and get this thing rooted again.

[Q] I screwed up big time and now my M7 is bricked.

So, I took a look around the forums thinking that maybe another newbie such myself did this thing but apparently I am one of a kind. So here is my story:
I have my HTC One M7 since the summer of 2014, I rooted it without any problems and unrooted it when the Lollipop update came out. After two or three days of the update, I had a problem where my phone would lose all sounds and would be unable to play any media that involved music. I thought it might be a software problem so I rooted it again and I installed the ViperOne ROM from the forums. Despite the fact that I really loved the ROM, the problem insisted and once/twice a day I needed to clear cache, restart the phone and if I was lucky it would go away on the first trial.
P.S. The problem only occurred when a call started.
This past Friday however, the problem wouldn't go away no matter what I did. My phone had lost all sounds and I couldn't do anything about it. Ringtones, alarms, videos, youtube, calls, even the bootup sound, nothing.
So I decided to redo everything from the beginning, in case I did something wrong and with the hope that it will just get fixed. Thinking that my software was the problem, I decided not to do a backup (please don't kill me I know it was a stupid decision) and to just wipe everything off, and do it from scratch. I re-installed viper as a first step but it didn't fix. I wiped the whole system and data partitions and installed the ROM again, nothing. Then I tried to install a clean HTC RUU and I found that the latest was this one
Code:
RUU_M7_UL_K44_SENSE55_MR_BrightstarUS_WWE_4.19.1540.9_Radio_4A.23.3263.28_10.38r.1157.04L_release_353887_signed_3
but it needed to be installed through HTC Sync and it just wouldn't work. I was getting a message that the phone was not connected.
Uninstalled HTC Sync, Re-installed HTCDriver_4.1.0.001 and downloaded a KitKat ROM from HTC1Guru site but when I tried to install it, I was getting an error message from the TWRP recovery.
Next, I downloaded Guru_Reset_M7_2.24.401.8, installed it, opened it, sound still wouldn't work no matter what. Also, while I installed the Guru Reset, I was asked if I wanted to also install stock recovery and I said yes. Since this ROM was able to be installed, I started doing the OTA updates with the hope that one of them might fix the sound problem. On the third update, the phone got bricked and stuck in a bootloop.
At this point, I can only enter bootloader without the phone crashing.
Recovery gives me a Red triangle with an exclamation mark in it.
Factory Reset goes bootloop.
And the worst of all is that now my PC doesn't recognize the device and fastboot commands give me the "waiting for device" middle finger and I can't do anything.
TL;DR
phone got bricked and stuck in a bootloop.
At this point, I can only enter bootloader without the phone crashing.
Recovery gives me a Red triangle with an exclamation mark in it.
Factory Reset goes bootloop.
And the worst of all is that now my PC doesn't recognize the device and fastboot commands give me the "waiting for device" middle finger and I can't do anything.
Please help me I don't know what to do and I cannot send it to service to fix it because the Bootloader has the "Tampered" message on top.
This is what my bootloader has:
*** TAMPERED ***
*** UNLOCKED ***
M7_UL PVT SHIP S-ON RH
HBOOT-1.61.0000
RADIO-4A.17.3250.14
OpenDSP-v35.120.274.0718
OS-7.19.401.2
eMMC-boot 2048MB
skypse said:
So, I took a look around the forums thinking that maybe another newbie such myself did this thing but apparently I am one of a kind. So here is my story:
I have my HTC One M7 since the summer of 2014, I rooted it without any problems and unrooted it when the Lollipop update came out. After two or three days of the update, I had a problem where my phone would lose all sounds and would be unable to play any media that involved music. I thought it might be a software problem so I rooted it again and I installed the ViperOne ROM from the forums. Despite the fact that I really loved the ROM, the problem insisted and once/twice a day I needed to clear cache, restart the phone and if I was lucky it would go away on the first trial.
P.S. The problem only occurred when a call started.
This past Friday however, the problem wouldn't go away no matter what I did. My phone had lost all sounds and I couldn't do anything about it. Ringtones, alarms, videos, youtube, calls, even the bootup sound, nothing.
So I decided to redo everything from the beginning, in case I did something wrong and with the hope that it will just get fixed. Thinking that my software was the problem, I decided not to do a backup (please don't kill me I know it was a stupid decision) and to just wipe everything off, and do it from scratch. I re-installed viper as a first step but it didn't fix. I wiped the whole system and data partitions and installed the ROM again, nothing. Then I tried to install a clean HTC RUU and I found that the latest was this one
Code:
RUU_M7_UL_K44_SENSE55_MR_BrightstarUS_WWE_4.19.1540.9_Radio_4A.23.3263.28_10.38r.1157.04L_release_353887_signed_3
but it needed to be installed through HTC Sync and it just wouldn't work. I was getting a message that the phone was not connected.
Uninstalled HTC Sync, Re-installed HTCDriver_4.1.0.001 and downloaded a KitKat ROM from HTC1Guru site but when I tried to install it, I was getting an error message from the TWRP recovery.
Next, I downloaded Guru_Reset_M7_2.24.401.8, installed it, opened it, sound still wouldn't work no matter what. Also, while I installed the Guru Reset, I was asked if I wanted to also install stock recovery and I said yes. Since this ROM was able to be installed, I started doing the OTA updates with the hope that one of them might fix the sound problem. On the third update, the phone got bricked and stuck in a bootloop.
At this point, I can only enter bootloader without the phone crashing.
Recovery gives me a Red triangle with an exclamation mark in it.
Factory Reset goes bootloop.
And the worst of all is that now my PC doesn't recognize the device and fastboot commands give me the "waiting for device" middle finger and I can't do anything.
TL;DR
phone got bricked and stuck in a bootloop.
At this point, I can only enter bootloader without the phone crashing.
Recovery gives me a Red triangle with an exclamation mark in it.
Factory Reset goes bootloop.
And the worst of all is that now my PC doesn't recognize the device and fastboot commands give me the "waiting for device" middle finger and I can't do anything.
Please help me I don't know what to do and I cannot send it to service to fix it because the Bootloader has the "Tampered" message on top.
This is what my bootloader has:
*** TAMPERED ***
*** UNLOCKED ***
M7_UL PVT SHIP S-ON RH
HBOOT-1.61.0000
RADIO-4A.17.3250.14
OpenDSP-v35.120.274.0718
OS-7.19.401.2
eMMC-boot 2048MB
Click to expand...
Click to collapse
oops, that's the wrong RUU for you phone, I would also hazard a guess that the guru reset is just too old, the key for you is in the numbers, your current os is 7.19.401.2 its the 401 part which matters the most, the 7 part is also android revision, as your on 7, I would say 2 is very too old for your phone., the RUU you tried to use if you look at the numbers is android revision 4 developer edition 1540 (4.19.1540.9) hope that explains that a little for you.
The red exclamation mark is stock recovery, when you see that symbol, press volume up and power a few times and you'll get the menu.
well the first thing you need to do is get your drivers sorted, so uninstall HTC sync manager and the drivers now restart your computer, then re-download it, install it, and then go into add/remove programs and remove HTC sync, just above it you will see HTC driver package, leave that alone.
now boot your phone into the bootloader, fastboot USB mode and plug it into the computer, leave it alone to detect your phone ands install the fastboot drivers.
your going to need to download 2 files: your RUU zip and HTC's fastboot to flash it: https://www.androidfilehost.com/?fid=95916177934554130 rename this file to RUU for ease, and also download this: https://www.androidfilehost.com/?fid=96042739161891970, put both files on your computer in the same folder as your current adb and fastboot files, then just issue these commands, this will wipe your entire phone by the way, but I think you've probably already done that anyway.
fastboot oem lock
fastboot erase cache
fastboot reboot-bootloader
your phone should now say tampered and relocked at the top
fastboot oem rebootRUU black screen silver HTC logo
htc_fastboot flash zip RUU.zip notice your now using the HTC fastboot, the normal one wont work for this flash
it take about 10 mins to flash, at the end make sure it says successful and OKAY, final commands are:
fastboot reboot-bootloader
fastboot reboot
phone should now boot, it will be a first time boot so may take a while
Seanie280672 said:
oops, that's the wrong RUU for you phone, I would also hazard a guess that the guru reset is just too old, the key for you is in the numbers, your current os is 7.19.401.2 its the 401 part which matters the most, the 7 part is also android revision, as your on 7, I would say 2 is very too old for your phone., the RUU you tried to use if you look at the numbers is android revision 4 developer edition 1540 (4.19.1540.9) hope that explains that a little for you.
The red exclamation mark is stock recovery, when you see that symbol, press volume up and power a few times and you'll get the menu.
well the first thing you need to do is get your drivers sorted, so uninstall HTC sync manager and the drivers now restart your computer, then re-download it, install it, and then go into add/remove programs and remove HTC sync, just above it you will see HTC driver package, leave that alone.
now boot your phone into the bootloader, fastboot USB mode and plug it into the computer, leave it alone to detect your phone ands install the fastboot drivers.
your going to need to download 2 files: your RUU zip and HTC's fastboot to flash it: https://www.androidfilehost.com/?fid=95916177934554130 rename this file to RUU for ease, and also download this: https://www.androidfilehost.com/?fid=96042739161891970, put both files on your computer in the same folder as your current adb and fastboot files, then just issue these commands, this will wipe your entire phone by the way, but I think you've probably already done that anyway.
fastboot oem lock
fastboot erase cache
fastboot reboot-bootloader
your phone should now say tampered and relocked at the top
fastboot oem rebootRUU black screen silver HTC logo
htc_fastboot flash zip RUU.zip notice your now using the HTC fastboot, the normal one wont work for this flash
it take about 10 mins to flash, at the end make sure it says successful and OKAY, final commands are:
fastboot reboot-bootloader
fastboot reboot
phone should now boot, it will be a first time boot so may take a while
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Thank you very much for your help Seanie. I followed all the steps as you described but I still get "waiting for device" message in the command prompt. How can I overcome this? Is it supposed to be a problem with the drivers?
skypse said:
Thank you very much for your help Seanie. I followed all the steps as you described but I still get "waiting for device" message in the command prompt. How can I overcome this? Is it supposed to be a problem with the drivers?
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yes it's a driver issue
see nkk71 guide post 2 faq 2 / to get fastboot working with your phone
http://forum.xda-developers.com/showthread.php?t=2541082
Thank you for your reply! I downloaded the drivers from the guide and it works. I'm on step 5 now and waiting for flash to end.
EDIT: So everything worked perfectly and I finally was able to turn my phone on again. Thank you very much for your assistance!
Bad news is that the sound problem is still here. I really have no idea on what would be the problem. Maybe it has something to do with the hardware and the whole Lollipop upgrade was an unfortunate moment. I guess I'll start another thread in the following days to see if anyone can help with that.

[Q] Perform OTA with non-working screen

I had rooted my HTC One M7-Sprint a few months ago and installed CyanogenMod 11. Worked great. Now I'm trying to get it back to stock to sell it back cause I have a new phone.
I ran HTC One Gurus Rom "Guru Reset M7 Sprint 1.31.651.2" to return to stock with stock recovery. It did appear to work.
I have bootloader unlocked, and am S-ON.
One of the issues is that the Rom won't match the Firmware since all i could flash was the Rom being S-Off. The idea is that once I do an OTA it will update the Rom and the Firmware and I'll match.
But right now that mismatch between ROM and Firmware has my phone working, boots up into stock Android, but with a non-working screen. I'm told when we OTA it will be working again. the rom was 1.31, and from what I see in running Fastboot Getvar All the Firmware (I think that's version-main?) is 5.05.651.2. So I guess it's Cyanogenmod Firmware? Anyway, no match to the ROM version.
How do I get to the OTA without a working screen? I really don't want to buy any sort of hardware and spend a lot of $$, since I'm only going to get about $35 for the phone when I trade it in! I do have USB Debugging on and ADB working. Is there a way to start an OTA from ADB?
Have you tried just flashing the latest RUU? You may have to flash the full firmware first. That would get the phone up and running with the latest release.
http://forum.xda-developers.com/showthread.php?t=2795856
Hung applying OTA HTC One M7 Sprint
What I read from HTCOne Guru said (which is where I got the file I flashed) said you can't flash RUU if you're S-ON.
I found a cheap on the go cable, connected my mouse, and got the OTA downloaded. Then I said yes, install it. It restarted twice, then....nothing. Frozen. White HTC screen, nothing.
So I powered off, powered on, it starts loading, I hear about 3 notes of the HTC music as it's restarting, and ....nothing. Still stuck.
I can boot into Fastboot, but not ADB it seems (I can't get ADB Devices to return the device ID but I can get Fastboot Devices to return the ID.)
I've powered down and restarted, and I've tried to get into recovery (shuts down the phone). I've rebooted from Fastboot screen. Nothing works.
Steve Thomas said:
What I read from HTCOne Guru said (which is where I got the file I flashed) said you can't flash RUU if you're S-ON.
I found a cheap on the go cable, connected my mouse, and got the OTA downloaded. Then I said yes, install it. It restarted twice, then....nothing. Frozen. White HTC screen, nothing.
So I powered off, powered on, it starts loading, I hear about 3 notes of the HTC music as it's restarting, and ....nothing. Still stuck.
I can boot into Fastboot, but not ADB it seems (I can't get ADB Devices to return the device ID but I can get Fastboot Devices to return the ID.)
I've powered down and restarted, and I've tried to get into recovery (shuts down the phone). I've rebooted from Fastboot screen. Nothing works.
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All HTC phones come s-on...I don't know where people are getting the info saying you cannot RUU if you are s-on. **Sidenote** You cannot RUU backwards if you are s-on.
The RUU is your best bet to get your device working again.
Remember you need to re-lock your bootloader before running the RUU

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