Over the last few days I have had no LTE (Only 3g) and SMS have been delayed getting sent. Im in the Minneapolis area. Anybody have the same issues or have a solutions I can try. I have tried updating the profile and updating the PRL. Any help is appreciated.
My area was riddled with that for months, turns out Sprint was upgrading the towers for circuit switch fall back. A good way to see if this is the case put your M8 in LTE only mode (dial *#*#4636#*#*) and select LTE only. If your connection comes up with LTE then that is the case. I would also try and update your profile and update the PRL sometimes that helps with connection issues.
I tried the Testing mode and get no signal when i put it in LTE mode.
Thats is no bueno, the only other thing I would suggest is calling Sprint and have an engineer check out your towers.
Related
Just curious on other peoples opinion/theory.
So while using my HTC One on AT&T the 3G signal jumps around. I assume its two towers one obviously being farther away and the phone doesn't seem to stick with the one that's closer. So if i force the phone to connect to WCDMA (3G/HSPA) no celluar service works on the device. Eventually I switch it back to 2G and then it starts receiving calls/sms etc. I have been to locations in the area where there are full bars of 3G constantly yet the phone fails to connect properly eventually I give up and switch to 2G at some points the phone drops down to GPRS.
On an international HTC 8X it maintains a strong connection to 3G/H+ using the same simcard. Only thing that has changed is the actual device. I've tried literally all the radios available for the HTC one and all have the same result.
If using a T-Mobile simcard and I go into an area that has been refarmed I pick their 3G/H+ just fine.
So it's not the simcard and its not the phone. I've called AT&T and all they do is make me turn off the phone while they resend the signal from the tower (so they say) then thats when the phones sticks to 3G and functions correctly but eventually it stops working and returns to how it was.
Right now AT&T offers the stronger call/sms coverage while T-Mobile doesn't so I'd rather stick with AT&T even if they suck.
So my question is.
Anyone else experiencing or has had this issue before on the HTC one or another device? If those who have had this was it resolved?
Was it a simple device exchange or were you bumped up the change of tech support eventually reaching some one who knew how to fix the issue or atlease gave more then "Please turn the device on/off, it will fix all your problems"
I saw a few screenshots of people's Moto X's from sprint with a bunch of options under Network Mode. I have the XT1053 (TMO unlocked, on ATT network) and the only options I see are "Auto" and "2G."
I browsed around and found that there's an LTE OnOff app, but I'm just wondering if there's a way I can get those options for 3G on my device's Network Mode option list?
The reason why I even care is because for some reason at my workplace, I can't seem to get any data through LTE. My signal will display 3 bars of LTE, but it absolutely does not work. While it will turn off LTE and just say 4G since it's on auto, I find that a majority of my day, it WON'T switch. It stays on 4G LTE 99% of the time and does not function at all. When I walk outside the building, LTE works perfectly fine. Would I be right to assume that the auto mode is literally on borderline between switching, so it never establishes a stable connection?
I guess it brings me to the question, is the Auto mode inefficient / will I have to live with manually turning off LTE every time I get to work? :/
noc215 said:
I saw a few screenshots of people's Moto X's from sprint with a bunch of options under Network Mode. I have the XT1053 (TMO unlocked, on ATT network) and the only options I see are "Auto" and "2G."
I browsed around and found that there's an LTE OnOff app, but I'm just wondering if there's a way I can get those options for 3G on my device's Network Mode option list?
The reason why I even care is because for some reason at my workplace, I can't seem to get any data through LTE. My signal will display 3 bars of LTE, but it absolutely does not work. While it will turn off LTE and just say 4G since it's on auto, I find that a majority of my day, it WON'T switch. It stays on 4G LTE 99% of the time and does not function at all. When I walk outside the building, LTE works perfectly fine. Would I be right to assume that the auto mode is literally on borderline between switching, so it never establishes a stable connection?
I guess it brings me to the question, is the Auto mode inefficient / will I have to live with manually turning off LTE every time I get to work? :/
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3 bars of LTE is an excellent signal. With 1 bar of signal I can still get 15mbps down from my provider. If your phone is detecting such a strong received signal it won't be switching back to HSPA on its own. For some reason the building you're in may block the phones transmitted signal more then it blocks the signal from the cell site. I am guessing you're on band 4 LTE which has quite the frequency difference between uplink and downlink. Your only option(assuming the phone or cell site isn't defective) is to manually switch to WCDMA with a third party app such as the "LTE setting" app in the Play store. Or unlock your bootloader and flash firmware from another provider that has more options. I know the Rogers Canada firmware has an LTE on/off option, it also has a 2G only option. Sadly Rogers has not yet approved the release of 4.4 (kitkat).
Steve-x said:
3 bars of LTE is an excellent signal. With 1 bar of signal I can still get 15mbps down from my provider. If your phone is detecting such a strong received signal it won't be switching back to HSPA on its own. For some reason the building you're in may block the phones transmitted signal more then it blocks the signal from the cell site. I am guessing you're on band 4 LTE which has quite the frequency difference between uplink and downlink. Your only option(assuming the phone or cell site isn't defective) is to manually switch to WCDMA with a third party app such as the "LTE setting" app in the Play store. Or unlock your bootloader and flash firmware from another provider that has more options. I know the Rogers Canada firmware has an LTE on/off option, it also has a 2G only option. Sadly Rogers has not yet approved the release of 4.4 (kitkat).
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That makes a lot more sense to me now. So basically the "Auto" mode only considers my reception and not transmittance strength, so it never saw a need to switch me off LTE. I am almost sure it is not my phone because I started experiencing a signal loss issue with my S3 a few days ago. I doubt it's the cell site because as soon as I step out of the building, LTE works with no problems.
I did ended up using LTE OnOff to force CDMA and I can actually do stuff now. I went and did a speedtest ...
Ping: 114 ms
Down: 4.06 Mbps
Up: 0.77 Mbps
I guess with the lack of options, I have yet another reason to roll up the sleeves and get my hands dirty. Haven't touched ABD since I had a samsung captivate!
Thank you
I just got my new M8 today. Did the update, activated it, did the profile & PRL update, etc.
I am constantly getting the message that I am roaming on data. It seems to go back and forth between roaming and not roaming. Even outside I only get 1 bar of LTE and the LTE signal is a good 10dBvm worse than my old M7. My M7 never switched to roaming in the same location.
Anyone else noticing worse reception on this phone than the old HTC One?
I'm having the same issue.
Sent from my 831C using Tapatalk
I was worried bout the same myself. In the office with the M7, I wan't able to get LTE, but luckily with the M8 I am able too. I would have your phone checked at a corporate Sprint Store to see if it's faulty
kwolf said:
I just got my new M8 today. Did the update, activated it, did the profile & PRL update, etc.
I am constantly getting the message that I am roaming on data. It seems to go back and forth between roaming and not roaming. Even outside I only get 1 bar of LTE and the LTE signal is a good 10dBvm worse than my old M7. My M7 never switched to roaming in the same location.
Anyone else noticing worse reception on this phone than the old HTC One?
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I had the same issue yesterday when I upgraded my radios to the new version (1.54). I was stuck in 3G roaming at my house which was normally low end LTE service before the upgrade. After flashing the radios I did a Profile and PRL update using WIFI, then restated my M8. After the restart I am back to having LTE coverage floating around -90-95 dBvm. I also notice that if LTE fails to connect swithing airplane mode On/Off helps as well as dialing *18 from the dialer. Hope it helps.
captain008 said:
I had the same issue yesterday when I upgraded my radios to the new version (1.54). I was stuck in 3G roaming at my house which was normally low end LTE service before the upgrade. After flashing the radios I did a Profile and PRL update using WIFI, then restated my M8. After the restart I am back to having LTE coverage floating around -90-95 dBvm. I also notice that if LTE fails to connect swithing airplane mode On/Off helps as well as dialing *18 from the dialer. Hope it helps.
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I already did the profile/prl updates, and my phone isn't stuck on 3G. It will go 3G roaming, then 3G on sprint, then LTE. Seems to not be able to make up its mind. On my old phone it would usually toggle between LTE and 3G in this area, but NEVER did it go roaming. Even when I'm on WIFI I still get the annoying roaming notification in the notification bar every 5 minutes.
I also noticed my WiFi download speed on wireless AC is significantly worse than my M7. I used to be able to get 70mpbs on a speed test, this phone won't even break 12mbps. When I first turned the phone on it would only work on WiFi for the first 3 seconds after connecting and then it would stop. I had to keep connecting and disconnecting to WiFi to limp the software update download along. After it updated it at least stays connected and working on WiFi, but a lot slower than my old M7.
This phone was purchased on a SWAC account so I'm not sure if a Sprint store (which is 40 minutes away for the nearest one) would swap it for me.
Moved to Q&A...all questions should be posted in Q&A.
Thank You,
BD619
My M8 has had pefect 4g and 3g connectivity since I got it. It was a replacement for my first one that was horrible at connecting to anything. Over the weekend I noticed 4g not connecting as frequently as it should, in areas supposedly blanketed by lte coverage in my area.
If I toggle airplane mode, 4g connects and usually stays connected, so it can't be a circuit fallback issue. But when I travel away from that tower, it reverts to 3g and almost never reconnects to 4g until I do another airplane mode toggle.
Is it possible I've mucked up something with a firmware flash? I've flashed the harman/kardon firmware early in the week last week, but since these issues I've tried going back to the stock firmware and also the OTA firmware, but the issue remains.
FlowingAway said:
My M8 has had pefect 4g and 3g connectivity since I got it. It was a replacement for my first one that was horrible at connecting to anything. Over the weekend I noticed 4g not connecting as frequently as it should, in areas supposedly blanketed by lte coverage in my area.
If I toggle airplane mode, 4g connects and usually stays connected, so it can't be a circuit fallback issue. But when I travel away from that tower, it reverts to 3g and almost never reconnects to 4g until I do another airplane mode toggle.
Is it possible I've mucked up something with a firmware flash? I've flashed the harman/kardon firmware early in the week last week, but since these issues I've tried going back to the stock firmware and also the OTA firmware, but the issue remains.
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I'd go to a sprint store and compare behavior of your with one on display.
Some people believe after firmware updates their M8 started active up. But usually it's loss of 3G. But anything is possible.
But I'd get a reference first. 4G will be available on one spot on my drive to work one day and not the next. Not sure if it's bandwidth thing or tower work or what.
Parameters of when to go on to LTE may have changed in firmware. So it's less likely to bounce between 4G and 3G.
I noticed if I go to the mobile networking settings and have it it on lte/3g if I leave a 4g area, 3g works ok. If I put the toggle specifically on 3g it shows I have 3g, but anytime I tried to search google or access a data connection the signal goes away and gives me the signal with an exclamation point. I tried finding info on this, but didn't see anything when I searched. Anyone else have this issue? I am on Sprint with the 64gb white device. Thanks
I leave mine on 3g due to the lame multiple text issue. It has no problem staying on 3g. Perhaps try updating your PRL/profile and see if that helps.
I don't have 3g either if I set it to 3g only. I don't leave lte service too often to test whether 3g works when it switches on its own. I may have to make a trip to the mountains to test it. I do know that my old Note 2 would loose lte after flashing tons over and over and I would have to flash back to 100% stock the factory reset from the settings app to fix it. I may try this with my Nexus, about time for a wipe anyway.
Factory reset does not fix it. Just noticed that I don't even get 3g when it is set on LTE. I'm gonna go talk to my cellular provider about it.
I don't know why it wouldn't work. You did update profile and PRL also right? Here's some shots of mine and it's working fine.
I have a bad Sim.....I also don't have a phone number as well..... I swiped with an old card I had and my number appeared, I guess I'll be visiting the store tomorrow to get a new one. Maybe it'll fix my 3g. Its also not wanting to let me pick 3g as an option now, just stays on LTE.
KB112 - Are you on sprint also? I updated prl/profile and no luck still. 3g still works if I am on lte and go into a 3g zone, but if I toggle it to 3g only I get no data. Wondering if its a sprint thing or a lollipop bug on Sprint, or a bad sim, missing feature activation.
Bluemgt06 - did a new sim fix it for you?
Sorry, didn't see this earlier. But yes, I am on Sprint. My 3G would work fine if I set to 3G only. Not sure why yours has issues with this?
Oddly I tried it today and it started working. I think it could have been some kind of issue with the tower/upgrades or a bug that a reset may fix on occasion perhaps.