Purple tint on my camera. Unlocked bootloader. Warranty issue - Sprint HTC One (M7)

Since my bootloader is unlocked will that mean that I can no longer claim warranty
What if I use this
http://forum.xda-developers.com/showthread.php?t=2475902
I have hboot 1.56 will this still work? Will Htc find out my bootloader was once unlocked because I used htc dev?
Please help me this camera issue is obviously not my fault

muneebrocks said:
Since my bootloader is unlocked will that mean that I can no longer claim warranty
What if I use this
http://forum.xda-developers.com/showthread.php?t=2475902
I have hboot 1.56 will this still work? Will Htc find out my bootloader was once unlocked because I used htc dev?
Please help me this camera issue is obviously not my fault
Click to expand...
Click to collapse
No, you can still claim the warranty. I had mine unlocked (tho s-on, I wouldn't send back w/ s-off) when I sent mine in.

pbassjunk said:
No, you can still claim the warranty. I had mine unlocked (tho s-on, I wouldn't send back w/ s-off) when I sent mine in.
Click to expand...
Click to collapse
My bootloader is just unlocked s-on
I never did s-off
But I will have to lock the bootloader through htc dev. Wont they know through that? or is this fine and still under warranty

Also is doing advance replacement safe with unlocked bootloader?

Related

Could RELOCKED cause warranty issues?

I had unlocked the bootloader and installed a custom rom, then went back to stock and relocked the bootloader, but the RELOCKED in the HBOOT menu kinda gives it all away, Any way to change this to locked or S-ON or something?
http://forum.xda-developers.com/showthread.php?t=1385084 after this guide you should have S-ON + old rom, I'm not sure but you should try it anyway
HTC already knows you unlocked your bootloader as you entered a unique code generated by your handset onto their website. Consider your warranty void.
Nonverbose said:
HTC already knows you unlocked your bootloader as you entered a unique code generated by your handset onto their website. Consider your warranty void.
Click to expand...
Click to collapse
Yeah,that's correct..
That's different with s-off which able to gain back s-on and warranty still there.
Sent from my HTC Incredible S using Tapatalk
nsg86 said:
Yeah,that's correct..
That's different with s-off which able to gain back s-on and warranty still there.
Sent from my HTC Incredible S using Tapatalk
Click to expand...
Click to collapse
S Off wouldn't work because of my 2.0 bootloader apparently,
Nonverbose said:
HTC already knows you unlocked your bootloader as you entered a unique code generated by your handset onto their website. Consider your warranty void.
Click to expand...
Click to collapse
That's what I felt how it worked. As soon as you sign up on htcdev to get your code, you're coded void..
Nonverbose said:
HTC already knows you unlocked your bootloader...
Click to expand...
Click to collapse
but it shouldn't stop him from trying anyway

[Q] debranding without s-off?

Can I debrand my phone without s-off or without unlocking my bootloader or can I relock bootloader so it says "locked" and no "tampered"/""relocked"/"unlocked" because i want to still have my warranty.
adammo666 said:
Can I debrand my phone without s-off or without unlocking my bootloader or can I relock bootloader so it says "locked" and no "tampered"/""relocked"/"unlocked" because i want to still have my warranty.
Click to expand...
Click to collapse
I'm assuming you have a carrier branded device so without unlocking the bootloader you are stuck with your carrier rom..... there's not much else you can do.
Without unlocking the bootloader, you can't really do anything to your phone.
You can relock the bootloader so it says "locked" but you need s-off.
You could always unlock the bootloader, get s-off, change what you want, relock to "locked", and then back to s-on.
Just be really reeeeeaaaaaaaallly~ careful not to brick your device when tampering with s-off. Don't go back to s-on with modified/unsigned hboot, etc.
OP can't S-OFF. 1.54 HBOOT and S-ON.
http://forum.xda-developers.com/showthread.php?t=2387163
Pretty much screwed for now.
cee43ja1 said:
OP can't S-OFF. 1.54 HBOOT and S-ON.
http://forum.xda-developers.com/showthread.php?t=2387163
Pretty much screwed for now.
Click to expand...
Click to collapse
Im gonna post a follow up on this one, as I am in the same boat. Have unfortunately bought a One with a very weak wifi antenna, and suffer from dropouts and short distance. I bought this one yesterday, but I have already rooted to get my titanium backups back.
Is there any ETA for S-OFF on Hboot 1.54? Im not asking for a specific eta, but will it take days, weeks or months before they will break it? Just asking out of curiousity, I'll guess ill have to wait anyway.

Need Advice Please R.E: Camera Repair Whilst S-Off

Just need a bit of advice here. Was just wondering if I sent my phone to repair (HTC UK Service Center) under warranty, for the camera issue.
Would it affect my warranty claim if I just locked the bootloader and left it s-off?
The reason I ask is because I really don't want to lose the ability to s-off again when the device is returned repaired with the 1.54 hboot.
Please advise
Has anyone tried getting a repair done in this way yet?
Thanks in advance.
Sent from my HTC One using XDA Premium 4 mobile app
should be fine, as long there's no TAMPERED or RELOCKED on the screen, they wont say anything. however they could S-ON the device before returning it, i saw a post somewhere where that happened to a user.
Just send it in with your carrier stock ruu stock recovery non rooted so stock ruu just leave it s-off and you will be fine
Sent from my HTC One using XDA Premium HD app
Ok, thanks for the info Will give it a go, and see what happens...
Just to clarify, it should be fine to send the device in with:
1) A LOCKED bootloader
2) No TAMPERED flag
3) and S-Off still intact?
Is this for definate? Or will the fact that it's still S-Off void the warranty?
Is there a way to edit hboot to be s-off while showing on screen s-on?
Mike
sp5it said:
Is there a way to edit hboot to be s-off while showing on screen s-on?
Mike
Click to expand...
Click to collapse
Decided to revert back to s-on after what I've read over on twitter (https://twitter.com/HTC_UK/status/303902576687079424), just to be on the safe side.
It's not all bad though, at least the phone is good enough on the stock ROM for me and can't afford the extra expense at the moment of paying for repairs. Ah well, S-OFF was good while it lasted

Htc One return on warranty

Hi guys
i want to send back my phone due to faulty camera. I have to questions:
do i have to back it to stock? I am s-off with custom rom (ARHD), custom recovery etc. If not i wont bother myself.
If they will replace to a new one or reset my current one, what kind of software will I have? Will I be able to s-off and root it? As they probably will install the newest official rom.
cheers,
terragady said:
Hi guys
i want to send back my phone due to faulty camera. I have to questions:
do i have to back it to stock? I am s-off with custom rom (ARHD), custom recovery etc. If not i wont bother myself.
If they will replace to a new one or reset my current one, what kind of software will I have? Will I be able to s-off and root it? As they probably will install the newest official rom.
cheers,
Click to expand...
Click to collapse
Yes you need to return to full stock,, ie locked not relocked, tampered removed stock recovery installed. Can't give an answer if you should be S-On or stay S- Off. Some have reported that warranty was void others have said HTC repaired it with S-Off.
Follow this thread to return to full stock
http://forum.xda-developers.com/showthread.php?t=2541082
Has for OS.. Think I could be potluck to which one you get back.
Sent from my HTC One using XDA Premium 4 mobile app
terragady said:
Hi guys
i want to send back my phone due to faulty camera. I have to questions:
do i have to back it to stock? I am s-off with custom rom (ARHD), custom recovery etc. If not i wont bother myself.
If they will replace to a new one or reset my current one, what kind of software will I have? Will I be able to s-off and root it? As they probably will install the newest official rom.
cheers,
Click to expand...
Click to collapse
1) You will have the exact same software as the one you gave your phone in. The max HTC will do is install the OTA's. NO alterations to the software will be made if you give the phone to them with the correct MID, CID and bootloader condition as it was out of the box
2) Yes, I gave in my phone after RUU'ing it because of the purple tint issue. After I got it back, bootloader unlock, root, S-OFF were perfectly achieved the same way I did initially
3) In some countries, free repair is done even if S-OFF. Others aren't so lucky. I would recommend that u go back S-ON to prevent headaches later. Otherwise, ask any person who has given their phone for warranty repair in your country
4) The person above has given the link to the guide. I trust you know which RUU to flash
raghav kapur said:
1) You will have the exact same software as the one you gave your phone in. The max HTC will do is install the OTA's. NO alterations to the software will be made if you give the phone to them with the correct MID, CID and bootloader condition as it was out of the box
2) Yes, I gave in my phone after RUU'ing it because of the purple tint issue. After I got it back, bootloader unlock, root, S-OFF were perfectly achieved the same way I did initially
3) In some countries, free repair is done even if S-OFF. Others aren't so lucky. I would recommend that u go back S-ON to prevent headaches later. Otherwise, ask any person who has given their phone for warranty repair in your country
4) The person above has given the link to the guide. I trust you know which RUU to flash
Click to expand...
Click to collapse
ok i did it today. I didn't remember my original CID so i put HTC__32, im like 90% that it was this one, sounds familiar
I flashed RUU for Europe for this CID, looks like stock now so its fine
terragady said:
ok i did it today. I didn't remember my original CID so i put HTC__32, im like 90% that it was this one, sounds familiar
I flashed RUU for Europe for this CID, looks like stock now so its fine
Click to expand...
Click to collapse
ok i have one problem, i flashed RUU 1.20.401.1 but now i can not do any OTA updates, its telling me that phone is up to date
I think it depends on your country. I left my phone S-Off and unlocked and they noticed but did not care. Someone in UAE had the opposite experience. What's the law and what are the customs around purchases with minor manufacturer defects in your country?
terragady said:
ok i have one problem, i flashed RUU 1.20.401.1 but now i can not do any OTA updates, its telling me that phone is up to date
Click to expand...
Click to collapse
well, in the guide, it does say: ---------> Note: M7_UL .401. users don't use 1.20.401.1, use 1.28.401.7 instead
nkk71 said:
well, in the guide, it does say: ---------> Note: M7_UL .401. users don't use 1.20.401.1, use 1.28.401.7 instead
Click to expand...
Click to collapse
reflashes 1.28 and its fine now
I am from Germany. Now I have completely stock so I think I dont have to worry about warranty
terragady said:
reflashes 1.28 and its fine now
I am from Germany. Now I have completely stock so I think I dont have to worry about warranty
Click to expand...
Click to collapse
Just check your bootloader. Make sure it says locked not relocked and there is no tampered warning..
Sent from my HTC One using Xparent Skyblue Tapatalk 2
bored_stupid said:
Just check your bootloader. Make sure it says locked not relocked and there is no tampered warning..
Sent from my HTC One using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
Yes its locked, s-on etc. Everything should be fine, I already sent the package with phone hope I will get it soon, and hopefully new one!
ok i got my phone back.
Unfortunately its not new
I wrote them that camera has pink effect and USB socket is not working properly, What they replaced is: camera (actually now works good), back cover and now its kinda strange, mat (unpolished) weird in touch and Audio Speaker, i dont know why. Probably they damaged back cover and audio during camera replacement, but they forgot about USB socket.
terragady said:
ok i got my phone back.
Unfortunately its not new
I wrote them that camera has pink effect and USB socket is not working properly, What they replaced is: camera (actually now works good), back cover and now its kinda strange, mat (unpolished) weird in touch and Audio Speaker, i dont know why. Probably they damaged back cover and audio during camera replacement, but they forgot about USB socket.
Click to expand...
Click to collapse
Little ot:
Did you have used htcdev or temproot for the bootloader unlock? I do return here in Italy and I don't now if sent it relocked or use htcdev and set it like locked
I did back to stock tutorial, so there was just LOCKED in bootloader.
terragady said:
I did back to stock tutorial, so there was just LOCKED in bootloader.
Click to expand...
Click to collapse
Ok but in the past, when did you unlock your bootloader for the first time, do you have used htcdev for obtain the token or other tools without htcdev?
.:Moro21:. said:
Ok but in the past, when did you unlock your bootloader for the first time, do you have used htcdev for obtain the token or other tools without htcdev?
Click to expand...
Click to collapse
I did htcdev firstly and then I used some soft from here to obtain S-OFF, actually without HTCdev you can't do S-OFF, can you?
terragady said:
I did htcdev firstly and then I used some soft from here to obtain S-OFF, actually without HTCdev you can't do S-OFF, can you?
Click to expand...
Click to collapse
until a few days ago you could use the temproot method and then s-off with firewater.. but with the new hboot, some user can't unlock!!!

[Q] Htc one m7 - return for warranty

Hi,
I have a HTC One that is not rooted, and has the problem with the camera (Pink in dark places).
What do i need to do for the phone to return to the original and turned to locked
I'm on H.BOOT 1.61, UNLOCKED and S-ON
Thanks for all the help
http://imgur.com/pXW59cZ
nurogo said:
Hi,
I have a HTC One that is not rooted, and has the problem with the camera (Pink in dark places).
What do i need to do for the phone to return to the original and turned to locked
I'm on H.BOOT 1.61, UNLOCKED and S-ON
Thanks for all the help
http://imgur.com/pXW59cZ
Click to expand...
Click to collapse
Are you running a custom ROM or stock ROM? And if it is stock ROM, does version are you running and does it match your current firmware? Please post a fastboot getvar all and remove your Serial No and IMEI
Because you are S-ON, you cannot LOCK the bootloader again, instead it will read RELOCKED. You need to be S-OFF to change the lock status
You may also get a TAMPERED message when you lock the bootloader using the command fastboot oem relock
If all is running stock I would chance it and send it in for repair, as at the end of the day this is a hardware fault not brought around by unlocking your bootloader
nurogo said:
Hi,
I have a HTC One that is not rooted, and has the problem with the camera (Pink in dark places).
What do i need to do for the phone to return to the original and turned to locked
I'm on H.BOOT 1.61, UNLOCKED and S-ON
Thanks for all the help
http://imgur.com/pXW59cZ
Click to expand...
Click to collapse
stovie_steve said:
If all is running stock I would chance it and send it in for repair, as at the end of the day this is a hardware fault not brought around by unlocking your bootloader
Click to expand...
Click to collapse
not 100% true, dont send your phone back relocked, you will need to do whatsteve says and get s-off, then flash an early RUU and HBOOT before locking the bootloader and going s-on, otherwise you risk the tampered flags coming back, the phone must be 100% stock.
HTC will refuse a warranty repair in any other condition, they will blame you on the grounds that since you unlocked the bootloader you could of done anything with the phone like flashed an unsupported kernal and overclocked etc, the camera issue is caused by overheating.
Seanie280672 said:
not 100% true, dont send your phone back relocked, you will need to do whatsteve says and get s-off, then flash an early RUU and HBOOT before locking the bootloader and going s-on, otherwise you risk the tampered flags coming back, the phone must be 100% stock.
HTC will refuse a warranty repair in any other condition, they will blame you on the grounds that since you unlocked the bootloader you could of done anything with the phone like flashed an unsupported kernal and overclocked etc, the camera issue is caused by overheating.
Click to expand...
Click to collapse
From my own experiencea friend sent it in with an unlocked boot loader and they repaired it. But they may have just been lucky.
I wouldn't return to s on on any bootloader later than 1.54, as when you do the writesecureflag command the phone will display a TAMPER DETECTED message and then you're back to square one
Best thing to do would be achieve s off using sunshine
Downgrade hboot to earlier version e.g. 1.44
flash an earlier RUU
Use revone to reset the status of the bootloader to LOCKED, ensure tamper message is not there
Then, if you really must, run the writesecureflag command. That's how I've done it before, and after hboot 1.54 you will def get the tamper detected message
I always leave my phone s off tho
stovie_steve said:
Are you running a custom ROM or stock ROM? And if it is stock ROM, does version are you running and does it match your current firmware? Please post a fastboot getvar all and remove your Serial No and IMEI
Because you are S-ON, you cannot LOCK the bootloader again, instead it will read RELOCKED. You need to be S-OFF to change the lock status
You may also get a TAMPERED message when you lock the bootloader using the command fastboot oem relock
If all is running stock I would chance it and send it in for repair, as at the end of the day this is a hardware fault not brought around by unlocking your bootloader
Click to expand...
Click to collapse
Seanie280672 said:
not 100% true, dont send your phone back relocked, you will need to do whatsteve says and get s-off, then flash an early RUU and HBOOT before locking the bootloader and going s-on, otherwise you risk the tampered flags coming back, the phone must be 100% stock.
HTC will refuse a warranty repair in any other condition, they will blame you on the grounds that since you unlocked the bootloader you could of done anything with the phone like flashed an unsupported kernal and overclocked etc, the camera issue is caused by overheating.
Click to expand...
Click to collapse
I'm on stock rom, but the problem is that i dont know how i can lock the bootloader ang going to s-on.
What steps should i follow?
Thanks for all the help
nurogo said:
I'm on stock rom, but the problem is that i dont know how i can lock the bootloader ang going to s-on.
What steps should i follow?
Thanks for all the help
Click to expand...
Click to collapse
At this point, how can i solve my problem?
Can anybody help me?
nurogo said:
At this point, how can i solve my problem?
Can anybody help me?
Click to expand...
Click to collapse
you need s-off so you can downgrade using a ruu, lock the bootloader and turn back s-on.
Try sunshine s-off and then follow nkk71's guide linke in my signature.

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