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So I, like many others, had a defective Nexus 7 (creaking sound, a bit of a screen separation). I called staples, and asked for an exchange, which they were happy to provide. They sent up a guy this morning with a new Nexus 7 to replace my old one.
The new one has pretty much the exact same issue as the last one. I'm considering asking to exchange AGAIN, or possibly just living with the glass separation issue.
Do any of you know if Staples will exchange/replace more than once? Also, how many of you ordered from Staples and actually received a perfect device (no creaking / glass issue)?
Thanks.
Just try to exchange it at another staples or try this http://forum.xda-developers.com/showthread.php?p=28963551 if you are not afraid to open your Nexus
Sent from my Nexus 7 using xda premium
wiithepeng said:
Just try to exchange it at another staples or try this http://forum.xda-developers.com/showthread.php?p=28963551 if you are not afraid to open your Nexus
Sent from my Nexus 7 using xda premium
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Thing about Staples is that I ordered mine online, so I call online for the support. I already opened up both this one and my last one, still no real fix.
Don't know if I should chance another replacement either, I might risk lightbleed/dead pixels (which I don't have now). What to do...
I would have no qualms about exchanging the tablet as many times as it takes to get what I paid for. It's a reasonable expectation to get one free of flaws.
Why open a new device and try to fix something that should be handled by the manufacturer?
Sent from my EVO using Tapatalk 2
I ordered mine from Staples online. Nothing was wrong with it.
JohnSypin said:
I ordered mine from Staples online. Nothing was wrong with it.
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Could I trouble to ask where you live/what the temperatures are like? At Jersey here, the temps are ~95+. And I feel like that may have something to do with it.
If I were you, I'd just ask for a full refund. Wait until your local stores to stock and buy in person (after checking the quality).
Just got mine replaced at staples. You have 14 days with each product to return it. Either they'll ship a new one or you can return in store.
I went to the store and opened it there to test it.
Sent from my LG-P999 using xda app-developers app
MrJESUSatWork said:
Could I trouble to ask where you live/what the temperatures are like? At Jersey here, the temps are ~95+. And I feel like that may have something to do with it.
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I live in Pennsylvania its been around 85 to low 90s.
MrJESUSatWork said:
Could I trouble to ask where you live/what the temperatures are like? At Jersey here, the temps are ~95+. And I feel like that may have something to do with it.
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My tablet was delivered from staples yesterday in that heat wave we had here in NJ. I opened it right away and had no issues right out of the box. Everything is perfect.
I got mine from Staples.com as well and IMO, I have a near perfect tablet except for couple of things. For one, I didn't get the $25 credit. Slightly off topic but did all you (Staples customers) get the $25 credit? I'm weighing the pros and cons of returning it for this reason.
Are you talking about the Play Store credit? I thought that Google detects the google accounts logged in through all Nexus 7, and apply the $25 credit to the account. That way, they don't care where you got your N7 from.
Yes, the Play Store credit. I followed the directions explicitly to get the credit to no avail. I even did a factory rest and entered a different credit card still to avail.
janedoesmith said:
I got mine from Staples.com as well and IMO, I have a near perfect tablet except for couple of things. For one, I didn't get the $25 credit. Slightly off topic but did all you (Staples customers) get the $25 credit? I'm weighing the pros and cons of returning it for this reason.
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I didn't get the credit when setting it up and seen nothing about it when I finished setting it up but I did get it later in the play store when I went to buy a app it had something like add your credit card to Google wallet and get 25$ play credit. After I added the card it gave the option to use the credit.
I also tried it at the Play store checkout. It gave me that option to add a credit card and get the $25 credit. I added another different credit card but, again, no credit.
Sounds like a lot of people have had virtually perfect tablets from Staples, in the NJ/PA area. I just called again, they'll be picking up my tablet on Friday and sending a new one on Monday. if THAT one has issues... I may just take it to the local staples to refund or to open a box / find one that isn't broken.
Online staples orders can be returned via stores right?
I called the Staples in my area and they said I could return it to their store. Did you get the $25 Play Store Credit??
I work at staples in audobon, new jersey. I'd like to say that we will continue to replace your device until you receive one that is what you had ordered.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I guess I was lucky, I ordered from the Play Store and I got one in very good shape. The left side of the screen is ever so slightly raised, but it's so minor that it's not worth the trouble. It has no effect on my tablet, so I don't care.
Ordered from staples, got my credit.
Sent from my LG-P999 using xda app-developers app
So, i have been deciding if i should pre order from Best buy or ATT. The Media link is kinda cool and is worth more then the 50 best buy play store thing but what other advantages does best buy have over att? I was wondering which one are you going to do and why. Does best buy offer insurance on their phones? i always get insurance from att and its pretty decent i was wondering what best buy does and if anyone has had problems with them (i have had many problems with att insurance ) just trying to decide where to get it. i didnt see another thread that was like this its usually its own individual subject but i wanna hear why people would get it at best buy over att. thanks.
The pre-order link that I found on Best Buys website does not make any mention of that $50 gift card. Also Best Buy doesn't seem to be offering the 64GB model for pre-order yet.
DJayRage said:
The pre-order link that I found on Best Buys website does not make any mention of that $50 gift card. Also Best Buy doesn't seem to be offering the 64GB model for pre-order yet.
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hmm well thats what i found out from other peoples posts.
What about Radio Shack with the $50 Playstore gift card? I know it was specified for Sprint, however, if this holds true for ATT it might be worth considering as well.
Marcismo55 said:
What about Radio Shack with the $50 Playstore gift card? I know it was specified for Sprint, however, if this holds true for ATT it might be worth considering as well.
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Ohhh see! i meant radio shack lol, but radio shack doesnt offer insurance on their phones do they ?
snorkle said:
Ohhh see! i meant radio shack lol, but radio shack doesnt offer insurance on their phones do they ?
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Good question, however, since you purchase the phone new you should be able to add insurance to the device within 30 days of purchase. Just as you would at a traditional ATT store.
If you're purchasing in the USA and care about LTE, the version you buy is important. There are several versions with different LTE band support.
I don't really know how it works out there, but you're pretty much tied to your carrier due to frequency support.
Marcismo55 said:
Good question, however, since you purchase the phone new you should be able to add insurance to the device within 30 days of purchase. Just as you would at a traditional ATT store.
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Wouldn't you have to buy it at att to get the insurance
Sent from my Vivid 4G using xda app-developers app
DJayRage said:
The pre-order link that I found on Best Buys website does not make any mention of that $50 gift card. Also Best Buy doesn't seem to be offering the 64GB model for pre-order yet.
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I think what OP was talking about was Best Buy's "phone freedom" offer of which registration ended about a month ago. Basically if you registered your number with BB.com, and got a new phone at best buy mobile in the calender year 2013, you got a free 50 dollar gift card.
I never quite understood the reason behind these threads. Do you go online to ask which pair of underwear to wear on a certain day? Do what's gonna make you happy, don't worry about what others think.
eXplicit815 said:
I never quite understood the reason behind these threads. Do you go online to ask which pair of underwear to wear on a certain day? Do what's gonna make you happy, don't worry about what others think.
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you sir, have down syndrome. Regardless of what you say, i know you have an extra chromosome. I Was asking to see which one is the better deal, because i haven't bought a phone from Best Buy or Radio shack. I clearly ask for the benefits to purchase it at another store, you don't need troll for no reason.
I'd be interested to know if you can buy insurance from Best Buy for a phone you bought at AT&T. ATT's insurance deal sucks. It's $7mo with a $200 deductible.
Everybody should look into squaretrade for insurance. I've had in for the past 7 years on all my phones and it includes accidental damage.
If they can't replace or repair they send you a check for retail price of the phone.
I don't work for them or anything I just like their insurance plans
Sent from my SGH-I777 using xda app-developers app
saladbowl831 said:
Everybody should look into squaretrade for insurance. I've had in for the past 7 years on all my phones and it includes accidental damage.
If they can't replace or repair they send you a check for retail price of the phone.
I don't work for them or anything I just like their insurance plans
Sent from my SGH-I777 using xda app-developers app
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I'm guessing its a 3rd party, how much do they charge per month ? And how long do they take to replace / repair a phone
Sent from my Vivid 4G using xda app-developers app
snorkle said:
I'm guessing its a 3rd party, how much do they charge per month ? And how long do they take to replace / repair a phone
Sent from my Vivid 4G using xda app-developers app
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SquareTrade
I don't know how many people know this but google is now offering a free bumper with the purchase of any nexus 4 product. If you have bought your nexus 4 within the last 15 days, they'll give ya a free bumper! I just called them
Enjoy!
THEindian said:
I don't know how many people know this but google is now offering a free bumper with the purchase of any nexus 4 product. If you have bought your nexus 4 within the last 15 days, they'll give ya a free bumper! I just called them
Enjoy!
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Well done Google for looking after previous customers. I am waiting for the white to hit the UK store can't wait. No free bumper currently on the UK store for the black product so I guess the store may see the update next week.
I order another Nexus 4 on the 30th and they just told me the promotion started the 31st of May so I didn't qualify but they said they would look into it. Thanks for the tip though!
Sent from my Nexus 4
Just called them and they refuse to send me one since I purchased a black phone. Clearly in their FAQ and shows you get a black bumper free if you bought a black phone, or a white one, if you purchased the white version. I asked to speak with a manager or supervisor and I was transferred, rudely told the same thing. I explained that if I could just get a simple $20 refund, it'd be so much more easier on both ends than for us to have to ship items back and forth to one another.
They are offering me the option to return the phone and bumper I purchased just 3 days ago, minus shipping costs, and a 15% re-stocking fee. I'll be spending more money to just get a "free bumper" so forget it.
Google's customer service in comparison to amazon's is quite horrible. I can't believe they didn't offer me promotional credit to google play, or something in return for this unfortunate situation. With Amazon, if a situation like this ever occurred, they'd at least give me MP3 credit for a few songs, or extend my prime membership by a month.
Rarscaryfrosty said:
Just called them and they refuse to send me one since I purchased a black phone. Clearly in their FAQ and shows you get a black bumper free if you bought a black phone, or a white one, if you purchased the white version. I asked to speak with a manager or supervisor and I was transferred, rudely told the same thing. I explained that if I could just get a simple $20 refund, it'd be so much more easier on both ends than for us to have to ship items back and forth to one another.
They are offering me the option to return the phone and bumper I purchased just 3 days ago, minus shipping costs, and a 15% re-stocking fee. I'll be spending more money to just get a "free bumper" so forget it.
Google's customer service in comparison to amazon's is quite horrible. I can't believe they didn't offer me promotional credit to google play, or something in return for this unfortunate situation. With Amazon, if a situation like this ever occurred, they'd at least give me MP3 credit for a few songs, or extend my prime membership by a month.
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I'm in the same boat as you, with the same issue and conclusion you came to. Even though I like the phone, this is thievery on google's part. Also it was rather asinine to not be able to just refund the purchase price of the bumper.
About to engage costumer support to see who the victor is, my device arrived on the 31st so I may be able to pull some bs based on that :cyclops:
Also I don't think they should be giving bumper refunds for any reason, as I see it is either you should get a bumper or not and I think we should.
am i the only one that feels that people are being greedy in this thread by calling Google thieves because they won't give them something for free because they bought something before a promotion started?
Rarscaryfrosty said:
Just called them and they refuse to send me one since I purchased a black phone. Clearly in their FAQ and shows you get a black bumper free if you bought a black phone, or a white one, if you purchased the white version. I asked to speak with a manager or supervisor and I was transferred, rudely told the same thing. I explained that if I could just get a simple $20 refund, it'd be so much more easier on both ends than for us to have to ship items back and forth to one another.
They are offering me the option to return the phone and bumper I purchased just 3 days ago, minus shipping costs, and a 15% re-stocking fee. I'll be spending more money to just get a "free bumper" so forget it.
Google's customer service in comparison to amazon's is quite horrible. I can't believe they didn't offer me promotional credit to google play, or something in return for this unfortunate situation. With Amazon, if a situation like this ever occurred, they'd at least give me MP3 credit for a few songs, or extend my prime membership by a month.
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Google are not making any profit by selling the nexus 4.
ross231 said:
Google are not making any profit by selling the nexus 4.
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But are they making any more by giving away free bumpers to everyone now? Would they really lose any less by "giving" ones out to people who were unlucky and purchased the phone and bumper separately just days before this promotion?
I feel kind of screwed out of $20 since I just bought the phone a few days ago and they're not offering me any feasible solution.
I purchased it in India in a local shop, Google don't sell N4 via play store in India. It's LG who is selling it, So will I get free bumper ??
strra said:
am i the only one that feels that people are being greedy in this thread by calling Google thieves because they won't give them something for free because they bought something before a promotion started?
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No, I agree with you. Certainly it depends on the timing of when the Nexus 4 was bought but, speaking from the perspective of someone who works in customer service, these are the types of calls I hate fielding. Why should a company have to compensate you for something you didn't qualify for? There's a certain point where it becomes entitlement and I hate that.
a12m4nd0 said:
No, I agree with you. Certainly it depends on the timing of when the Nexus 4 was bought but, speaking from the perspective of someone who works in customer service, these are the types of calls I hate fielding. Why should a company have to compensate you for something you didn't qualify for? There's a certain point where it becomes entitlement and I hate that.
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While I agree to some extent, they need to offer a better solution to those who bought the phone and bumper at the same. My gripe is not with getting the free case but seeing that i bought both i should at least be refunded the price of the bumper. Its was literally a day before the promotion, and they want to charge restocking fees, preposterous. In the end I'm not totally up in arms about it, because both are quality made products, its more of the timing.
Is T-Mobile giving the bumper away too?
THE NEW PHONE BOOKS ARE HERE! THE NEW PHONE BOOKS ARE HERE!
I can't believe people are calling Google greedy when they don't even make profit off the nexus 4
Sent from my Nexus 4 using Tapatalk 2
I've got my nexus today from UK O2 - bumper was included.
strra said:
am i the only one that feels that people are being greedy in this thread by calling Google thieves because they won't give them something for free because they bought something before a promotion started?
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Edit: wrong forum
Sent from my Nexus 4 using xda app-developers app
Picked up my N4 about a month ago with a bumper. I won't be calling Google asking for anything because A) it's only $20 and B) I didn't purchase it during the promotion.
Sent from my Nexus 4 using xda app-developers app
zackvh said:
Picked up my N4 about a month ago with a bumper. I won't be calling Google asking for anything because A) it's only $20 and B) I didn't purchase it during the promotion.
Sent from my Nexus 4 using xda app-developers app
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C. You are outside of the price match period
Sent from my Nexus 4 using xda app-developers app
THEindian said:
C. You are outside of the price match period
Sent from my Nexus 4 using xda app-developers app
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Even if I was in the price matching period I wouldn't be complaining. It's only $20 for a bumper case. Go buy one instead of wasting your own and Google's time.
Sent from my Nexus 4 using xda app-developers app
strra said:
am i the only one that feels that people are being greedy in this thread by calling Google thieves because they won't give them something for free because they bought something before a promotion started?
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That's exactly how I'm reading it. Disgraceful to complain about such a third by considering how cheap the Nexus 4 is anyway.
Sent from my GT-I9300 using xda app-developers app
So I went to post my ATT Note 3 on Ebay right. Well, after a very confusing post, I finally found they want 10+% of the sale, which means for me to even get $700 for the phone, I'd have to list it for $777.. Nobody's gonna pay that!
And believe you cannot just immediately delete a post from Ebay. You can one time, and then after that, if there's a bid, you pay the 10% to delete! I won't be using Ebay I can see. Not unless someone is willing to give me $700 plus the $70 for ebay. Damn. Craigslist!
I need to find a way to let ebay people know about my craigslist ad. 10% is too high.
wdkingery said:
So I went to post my ATT Note 3 on Ebay right. Well, after a very confusing post, I finally found they want 10+% of the sale, which means for me to even get $700 for the phone, I'd have to list it for $777.. Nobody's gonna pay that!
And believe you cannot just immediately delete a post from Ebay. You can one time, and then after that, if there's a bid, you pay the 10% to delete! I won't be using Ebay I can see. Not unless someone is willing to give me $700 plus the $70 for ebay. Damn. Craigslist!
I need to find a way to let ebay people know about my craigslist ad. 10% is too high.
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Swappa is pretty good. I believe you just simply pay 10 dollars.
http://swappa.com/buy/samsung-galaxy-note-3-att
yeah but i don't have my IMEI yet.
will have to be tomrrow. will still be first listing tho!
Wonder if people will know about swappa?
wdkingery said:
yeah but i don't have my IMEI yet.
will have to be tomrrow. will still be first listing tho!
Wonder if people will know about swappa?
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XDA people know about swappa
Sent from my Nexus 7 using xda app-developers app
delete
And if u accept PayPal, that's another chunk of money out of ur pocket.
craigslist..
I always meet inside at AT&T store to sell my phone and if we're trading they'll verify the IMEI number before hand. Anyone that you find on craigslist that doesn't want to meet at a store, ignore them and move on.
kronikwisdom said:
craigslist..
I always meet inside at AT&T store to sell my phone and if we're trading they'll verify the IMEI number before hand. Anyone that you find on craigslist that doesn't want to meet at a store, ignore them and move on.
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What is the significance of verifying the IMEI number?
This is so you know the phone isnt stolen ad can be activated on the carrier.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
i think you can also sell it on Amazon.com but i havnt try it yet.
Where did you purchase your T-Mobile Note 4?
Would you advice purchasing at T-Mobile's online store or at a nearby store in-person?
Please let me know. Thanks
I always prefer buying at the store because if you have a problem with your phone you can go and exchange it right away, and if you order online you have to wait until you get one shipped to you.
i purchased from costco and was grateful i did. i had problems with two note 4s . both having hardware issues. the second one i had also dropped within the first few hours of having it. costco still took it back with a good deal of unsightly blemishes . the third one has thus far worked perfectly.
Costco
Local T-mobile store, though I didn't get any additional freebies - later I found out they were offering $75 in free accessories which I was not advised of, when I brought it to their attention - I was told it was only valid at the time of purchase. OH WELL. I still love my note 4.
Costco...got a free car charger and car phone holder. Also 50 bucks in Costco cash...and...0 down when tmo wanted 420! I'll always buy there from now on.
Sent from my SM-N910T using Tapatalk
Best buy online.
Sent from my SM-N910T
burnnhell said:
Costco...got a free car charger and car phone holder. Also 50 bucks in Costco cash...and...0 down when tmo wanted 420! I'll always buy there from now on.
Sent from my SM-N910T using Tapatalk
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You have bad credit if they ask you to put money down, they base it off all credit now, so if you have decent credit it'll only be 0$ Down.
Sent from my SM-N910T using XDA Free mobile app
Yup I've got horrible credit(thanks college). Costco doesn't care though which is nice.
Sent from my SM-N910T using Tapatalk
I got zero down, paid the tax...like $60ish bucks
T-mobile corporate store
XxLostSoulxX said:
You have bad credit if they ask you to put money down, they base it off all credit now, so if you have decent credit it'll only be 0$ Down.
Sent from my SM-N910T using XDA Free mobile app
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That's not necessarily true.. My parents have good credit and paid a small down payment as well.. I think unless you are top tier in credit your down payment amount depends on your credit score, so if your credit is bad you won't even qualify for a dp lol. In which he obviously qualified so not too shabby
I bought mine through a tmobile corporate store. Local Costco doesn't sell any tmobile phones. Sales person tried to sell me cases and screen protector but I told him no since I was planning to buy from amazon (lower price and better delection). Tried to sell me jump but I also told him no. Went home and got a text saying I have jump. Stupid sales people...
Grandroidster said:
That's not necessarily true.. My parents have good credit and paid a small down payment as well.. I think unless you are top tier in credit your down payment amount depends on your credit score, so if your credit is bad you won't even qualify for a dp lol. In which he obviously qualified so not too shabby
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i have fairly good credit and i had to put down 75$ (10%)
burnnhell said:
Costco...got a free car charger and car phone holder. Also 50 bucks in Costco cash...and...0 down when tmo wanted 420! I'll always buy there from now on.
Sent from my SM-N910T using Tapatalk
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I got the same run around from tmobile for the nexus 6. Went to Costco, and since they don't have the n6, got the note 4 for 0 down and couldn't be happier.
Not necessarily free, they would charge you monthly installments. It would be free when you leave the store, so be grateful. Lol
Another note, one of the store I went to was allowing me to choose unlimited accessories as long as the total added up to $100. I'd get $50 dollars back through my next bill.
You should always get the terms and conditions in writing, otherwise, its bs
Araltd said:
Local T-mobile store, though I didn't get any additional freebies - later I found out they were offering $75 in free accessories which I was not advised of, when I brought it to their attention - I was told it was only valid at the time of purchase. OH WELL. I still love my note 4.
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