Database Develop

Nexus One swap, Will they charge me for unlocking?

Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?

yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...

I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?

I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.

Ok, thanks for the info! It would be great if they didn't charge me for this.

Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.

I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.

Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue

I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.

Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
Click to expand...
Click to collapse
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.

I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh

futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
Click to expand...
Click to collapse
you didn't have to show proof or purchase/receipts?

blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.

I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.

HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.

This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!

x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
Click to expand...
Click to collapse
I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.

They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.

I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.

adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
Click to expand...
Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
Click to expand...
Click to collapse
That is, unless you want to keep the engraving.
Good luck!

warranty: need some help guys

hello,
so I've sent my galaxy note n7000 back to samsung under warranty because of the mobo emmc error. they have come back with water damage. true or not I'm now out of pocket $250USDish.
what are my options? they claim it's water damage, but I claim it's the mobo emmc error. I honestly think they are trying to avoid the warranty period, I've got 1 month left on it.
to buy a new mobo where I live it's $400USD. kind of defeats the purpose as the phones are $318USD new....
am I suppose to just cut my losses? I mean, this is a joke.... if so I won't ever buy another samsung product again. handtec won't do anything to help me either, who I bought it from. so I canceled my note 2 pre ordered with them. over this...

It's either:
1. You are lying
2. Samsung techs are lying.
If #2, sue them for not honoring the warranty and claim compensation for emotional anguish of having to suffer withdrawal symptoms from being away with your device.
If, however, #1.... You can:
1. Smile sheepishly that they did not believe you.
2. Fork out the 250 bucks for repair
3. Get a new phone at the price you mentioned.
Sent from my GT-N7000 using xda app-developers app

is there a small claims sort of tribunal in the UK?
thanks
well there is and after doing some research samsung do the whole "water damage" a lot. anovo or whatever the repairs companies does this heaps. easy get out of jail free card for them.

Reading between the lines of the original post it appears in my opinion your not exactly saying there is no chance it could be water damage. Maybe its a language thing.
Is there any chance of it having been damaged by water?
Sent from my GT-N7000 using xda app-developers app

The Lum said:
Reading between the lines of the original post it appears in my opinion your not exactly saying there is no chance it could be water damage. Maybe its a language thing.
Is there any chance of it having been damaged by water?
Sent from my GT-N7000 using xda app-developers app
Click to expand...
Click to collapse
no chance of water damage on my side, but I was told by samsung in new zealand that corrosion can take 2 weeks to appear. the time frame is 4 weeks+ since they have had it, so they could have easily poured a bit of water on it and 2 weeks later... water damage. they had the phone for 2 weeks then sent a letter on the 2nd or 3rd day after the 2 weeks saying water damage. clearly enough time for the water to turn into corrosion.
either that, or they are banking on me not taking this further.
I wouldn't be surprised if anovo or whatever the repairs company are called did this, it's a corrupt world, especially white collar.
if the results are the phone is damage due to water and not repairable, then the only other option is a good will gesture from samsung UK. I owned the phone for 10-11 months or so, not once did I drop it, that's how careful I was. that totally went out the window...
as a community do we know someone who works at samsung in the UK?
I don't know about anyone else, but I've owned an s2, bought one for my sister, a note and currently s3 waiting on the note 2. I've got a 2012 55" samsung tv and blu ray surround sound, I mean, aren't I considered a valued customer? just replace the mobo sigh...

Boy, reading from your sad plight, Those cheapskates over at SSC New Zealand should be shoot at. Those dirtbags are giving you a round around because either they're too lazy to fix your phone or they are just too lazy to even try it. You can actually write a petition to their main office in Seoul and complain about how you been handled miserably by the dirtbags on their SSC over at NZ. Those scumbags should be fired on the spot!.
Anyway, Is there any other SSC branch in NZ ? I mean aside from the one you took your phone into, do you have any other samsung repair centers you can bring your phone to have it examine?
Yes you are a valued customer dude and you should be treated as one. Those pricks at SSC should know that. If I were you, you need to complain to the very head /manager itself. Don't be fooled at saying your phone has been damaged by water... You of all the people on earth should know if it has been damaged by water or not. If your telling the truth, then fight for it. Don't just lie your back and sob... You have the right to demand your right as a consumer.
Stand for it!!

letters_to_cleo said:
Boy, reading from your sad plight, Those cheapskates over at SSC New Zealand should be shoot at. Those dirtbags are giving you a round around because either they're too lazy to fix your phone or they are just too lazy to even try it. You can actually write a petition to their main office in Seoul and complain about how you been handled miserably by the dirtbags on their SSC over at NZ. Those scumbags should be fired on the spot!.
Anyway, Is there any other SSC branch in NZ ? I mean aside from the one you took your phone into, do you have any other samsung repair centers you can bring your phone to have it examine?
Yes you are a valued customer dude and you should be treated as one. Those pricks at SSC should know that. If I were you, you need to complain to the very head /manager itself. Don't be fooled at saying your phone has been damaged by water... You of all the people on earth should know if it has been damaged by water or not. If your telling the truth, then fight for it. Don't just lie your back and sob... You have the right to demand your right as a consumer.
Stand for it!!
Click to expand...
Click to collapse
thanks for your help, what is their address to post to, I can't find it through google and I can't read korean.

Call 0800-726-786
Tell the matter and hopefully they will solve your problem if you are telling the truth..
Swyped From My Juicy Flavoured AOKP JB.

sahilarora2003 said:
Call 0800-726-786
Tell the matter and hopefully they will solve your problem if you are telling the truth..
Swyped From My Juicy Flavoured AOKP JB.
Click to expand...
Click to collapse
I've tried this, but they don't care, they keep telling me to call Samsung UK. Samsung UK tell me bad luck it is the results from the inspection. it's a loop back and forth.
I've got 2 postal addresses so far, 1 for AUS and 1 for NZ. guarantee neither will respond to my letter sent today either...

there are sensors that give indication if water is involved on phone. If you live somewhere humid, or was in a humid place they can give false positives.
A lot of manufacturers have those and yes it sucks if you have false positive. Dont know if thats the case, and also dont know what you can do about it.
Not sure if note has those
Sent from my GT-N7000 using Tapatalk 2

I've got another 2 letters to 2 difference addresses in South Korea for Samsung. I'm not happy with the end result telling me to get stuffed. there is no I give benefit of the doubt to them. it is suppose to be the opposite

So you bought it from UK?
Swyped From My Juicy Flavoured AOKP JB.

yes, handtec.co.uk, and the reason for this, is because New Zealand receives phones 12 months after the rest of the world. same with TV shows, movies. all electronics. I'm not waiting 12 months for a phone to be sold in New Zealand to purchase it from here, that's ludacris.

is it possible the phone sensors change color to show signs of water damage, but continue to work? or is that not possible? does anyone know?
because I did go to the snow for 5 days with it, on the mountain. where I only used a plastic bag and it was in my jacket. I'm beginning to think the sensors changed color to display water damage, but it was my fault flashing the cwm.zip which hard bricked it. so to a technician it looked like it was just, water damage.
so my question is, can the sensors show signs of water damage, but continue to work? if so, what does these sensors look like? is it like black and white? or is there a grey in the middle where it's debatable? not that I'm going to pursue this, but curious.
for my own knowledge and and for everyone else. where ever there is water, use a waterproof bag ^_^ but at the same time I'm kicking myself if the above is even possible

check for pink or red sticker in battery compartment. Its possible they stuck them elsewhere as wel.
Its plain bs, but needed because of the fraud with true water damaged phones. However in some cases, due to unfortunate luck it has been known to show false positives.
I think when snow sporting you def. need to put in something more solid then a plastic bag.
I think a lot bring phone into shower area/locker room/ kitchen/monsoon area where there is a lot of vapour, this can also cause false positives
A more definitive cheap indicator is needed. I dont know threshhold even if you dont see vapour its humid. So there might be a humidity threshold as well before indicator shows possitive. In the house or outside. Again not to cause panic as I dont know threshhold.
When walking in and out of different temperature areas, the vapour in air condenses. This could also cause it. Like when its cold outside , you have glasses and they fog up when entering a bar.
Best tip to all users, before sending for warrantee, check indicators.
Almost all electronics have these nowadays
Sent from my GT-N7000 using Tapatalk 2

yeah I should've known to check the indicators first. big mistake. I'll definitely remember this

Note 2 s-pen button missing

Pulled the s-pen out and the button was missing (see pic)
Have no idea how i lost it and there is no damage.
Is this a known issue?
This should be a warranty replacement from Samsung or sprint, i would think
Going to sprint store in the morning where i bought it, 36 days ago, to see
what they say.

You probably applied too much pressure using ur finger nail on the edge of the button causing it to pop out and fall without you noticing, but as far as I've noticed the button is very sturdy so maybe it's the manufacturer's fault, hopefully they'll replace it for you

Same thing happened to me.. Pulled it out and the button was missing... No idea when or where it fell off... Sooo pissed right now.

steveoca said:
Pulled the s-pen out and the button was missing (see pic)
Have no idea how i lost it and there is no damage.
Is this a known issue?
This should be a warranty replacement from Samsung or sprint, i would think
Going to sprint store in the morning where i bought it, 36 days ago, to see
what they say.
Click to expand...
Click to collapse
I was able to pop mine out when doing the tap, tap, tap trick on a hard surface to fix the sensitive calibration problem. I can see it popping out if dropped or smacked just right. I did take off the cover prior to tweak the calibration and it might have weaken it but it holds.

try to waranty on samsung service center

Hasn't happen to me but I was recently using Sketchbook on my note 2 and notice that button has loosen a little since using the pen a lot.

i dropped it from probably 1 feet and the button came off , but later was able to find it in case if you find it you can snap back it on but its hard to find even when you know where you dropped it , samsung's flimsy quality

From the image, it looks like you have pried it out before?
As if you took a flat-head to it and cut into the case of the pen. If you are trying to get a warranty replacement, I wouldn't send this image. They'd probably shoot you down in seconds.
For everyone here that has had the button fall off at some point, have you taken the button off before?

Brad.S. said:
From the image, it looks like you have pried it out before?
As if you took a flat-head to it and cut into the case of the pen. If you are trying to get a warranty replacement, I wouldn't send this image. They'd probably shoot you down in seconds.
For everyone here that has had the button fall off at some point, have you taken the button off before?
Click to expand...
Click to collapse
in my case it went off after falling never tried to remove it deliberately , in case if you find it you can just snap it on

I went to verizon for same exact reason. They said to call Samsung because they have no
Replacements. I called Samsung and got the full run around. First guy told me to hard rest my phone. After 5 times
Of me strongly telling him to listen to me. I asked him why I was needing to reset my phone? Will my
Button magically re appear on my s pen? He said yes it will fix my issue by restiing the settings
To factory!!! I asked for a manager at that point. This new guy told me to mail in my pen for a.replacement.
I asked him why becaus its under warranty why verizon couldnt do it. He then said I would most
Likely not get a replacement because it would be listed as user
Breakage. I asked for a new manager and this guy flat out told me I would never see a
Warranty replacement on it because its an accessory to the phone and I would either
Be asked to pay $76.13 for labor or $30 to buy a new one. He also said I would not get my old one because they
Dont return broken items.
I asked him what good would it be for me to have 2 pens if I were trying to pull a fast one. He said I might be ambidextrous and use both
At the same time. At this point I wanted to jump through the phone and ring his neck. The entire time he was snifling like a tough guy saying he was sorry but was going to do nothing. Even though my phone is 6 weeks old to me..
Samsung has the worth CS. and can give a rats ass about you.
He then reminded me that on any samsung device. If a moveable part
Anywhere on a phone breaks or falls off it is automatically put in the system and user damaged and all warranties
Are gone for that replacement......
I am selling this device as soon as I can and will continue to tell my story on how bad they are and how they feel they can treat people.

That's a very interesting story, and the experiences I've had with a multitude a CS, it all comes down to the individual.
Keep calling and complaining, should have gotten a name or some forms of ID to report that imbecile.

Hahaha. If you want to see bad cs go call asus! Most anyone with a tf201 will know what I mean
Sent from my SCH-I605 using xda premium

Sorry for the bad typing. It was late and I was pissed....
I do have their names and will be pushing this up the chain as far as I can get it.
I got a hold of a Verizon rep and told him the situation and he too seemed annoyed that
Samsung said what they said. He offered to send me out a replacement S Pen and not just the button.
However, its color wont match my phone but at this point what can I do? I need my S Pen to function the way
I have become accustomed to.
It is a sad day when bigger companies hold you hostage like that. Telling me I will never see a replacement from them
Also if you own a Samsung device. Just know (according to the rep) any moving part on a samsung device. Buttons or home keys
S pens etc.. Should they lose that part even if it simply is defective will never be covered because they will deem it as user breakage.
I think this will be my last Samsung device. Not because it broke. Because the way they treat people. I had 3 reps back to back act like fools and
I just cant deal with that....

So what if the pen isnt under warranty. Just pay the $30 to replace your defective pen lol.

lowbudge said:
Sorry for the bad typing. It was late and I was pissed....
I do have their names and will be pushing this up the chain as far as I can get it.
I got a hold of a Verizon rep and told him the situation and he too seemed annoyed that
Samsung said what they said. He offered to send me out a replacement S Pen and not just the button.
However, its color wont match my phone but at this point what can I do? I need my S Pen to function the way
I have become accustomed to.
It is a sad day when bigger companies hold you hostage like that. Telling me I will never see a replacement from them
Also if you own a Samsung device. Just know (according to the rep) any moving part on a samsung device. Buttons or home keys
S pens etc.. Should they lose that part even if it simply is defective will never be covered because they will deem it as user breakage.
I think this will be my last Samsung device. Not because it broke. Because the way they treat people. I had 3 reps back to back act like fools and
I just cant deal with that....
Click to expand...
Click to collapse
An exact replacement is all of 20 bucks on Amazon.
If you keep speaking to reps in absolutes of "you all are holding me hostage!!!111panic" you aren't going to get the best of responses.
If I were you I'd go ahead and buy a replacement, but also pursue this with other customer service reps through Verizon or whomever you purchased the phone through. But if this "will be your last Samsung device" then forget about pushing it.

Saw them for $10 - $15 for a new authentic OEM S Pen on eBay. Seriously, just buy one to put back in. Then get another pen. S Pen is horrible anyway. Luckily, I've horded a couple in each color just in case.

[Q] Internally cracked screen

Hi all just wanted to know if anyone has heard of this happening before. I got the XZ on the day of release and yesterday when I took it off charge i noticed a crack in the LCD. The phone has no physical damage whatsoever, no cracked glass or chip or anything, its in new condition. I'm particularly careful with my phone and do not recall it ever being dropped or misused. Any advice?
Sorry i am unallowed to post a link so i have attached a photo
tinypic.com/view.php?pic=2a9v2w7&s=6
Thanks

Never heard of an cracked LCD on the XZ ? but mine and some other people having a spontaneously cracked glass. Als got the XZ on the day of release (Netherlands) So welcome to the club. Feel sorry for you too. Lets get united to get our point at SONY.
facebook - XperiaZScreenIssueCommunity - hope this helps ones there are a lot of participants evolved to make a statement.

mine just cracked now , just like that very wierd
and at the same place actually , gonna take it to service center tomorrow hope they dont charge a fortune for it..

just returning from service center defnitely not happy , for a small crack caused by heat they are saying I need to pay 650$ to replace screen , very shocking and unreasonable. I have escalated to the SONY customer support and they should contact me back today or monday.. guys anyone else had this problem ?

anirudhks said:
just returning from service center defnitely not happy , for a small crack caused by heat they are saying I need to pay 650$ to replace screen , very shocking and unreasonable. I have escalated to the SONY customer support and they should contact me back today or monday.. guys anyone else had this problem ?
Click to expand...
Click to collapse
Took 3 weeks but Sony did fix it, i mentioned several times the phone was subject to no physical damage, tbh i didnt have to put up much of a fight it just took a lifetime to get my phone back. Its like brand new again.
Hope you get yours sorted.

xperiaHB said:
Took 3 weeks but Sony did fix it, i mentioned several times the phone was subject to no physical damage, tbh i didnt have to put up much of a fight it just took a lifetime to get my phone back. Its like brand new again.
Hope you get yours sorted.
Click to expand...
Click to collapse
thanks buddy thats defnitely reassuring my belif in sony hope they do it to me as well.... will keep you posted

samsung s10e camera lens smashed

Hi can anyone help me with finding a replacement camera lens.
5 minutes ago I got into my car and my phone was sticking out me pocket and I reached for my seat belt and the buckle hit the lens's and smashed it I'm soo ***** off.
Does anyone no where I can get a replacement from and ifso any tear down to fit it. Thanks in advance

vimto25 said:
Hi can anyone help me with finding a replacement camera lens.
5 minutes ago I got into my car and my phone was sticking out me pocket and I reached for my seat belt and the buckle hit the lens's and smashed it I'm soo ***** off.
Does anyone no where I can get a replacement from and ifso any tear down to fit it. Thanks in advance
Click to expand...
Click to collapse
I think best to just go to samsung care, or some samsung repair shop. S10 came out fairly recently, so separate parts being offered aren't likely, and neither is the individual repair going to be easy.

XtremeCoder109 said:
I think best to just go to samsung care, or some samsung repair shop. S10 came out fairly recently, so separate parts being offered aren't likely, and neither is the individual repair going to be easy.
Click to expand...
Click to collapse
+1. Its a new device and an expensive one. You should not experiment with it. Most people break their devices by doing self repair. Better go to samsung care.
Sent from my Samsung SM-G973F using XDA Labs

What they said. I've attempted repairs on phones/tablets and I've about a 50% success rate. IF and that's a big if, you actually find the lens, it very likely won't be an original part. Your possibly cheap self repair could end up costing half the price of a new phone.

I took your advice and contacted my local Samsung center which was around 35miles away from my home.
I visited yesterday morning and They repaired it for free of charge.
They said they had some offer on for the S10 range till the 4th April for repairs.
Took a hour and it was done.
They not only changed the lens but they changed the whole back and also the camera module (even tho the back and module wasn't affected)
So fantastic service never have I smashed a camera lens before I was shocked.
First time using Samsung care and they was brilliant.

vimto25 said:
I took your advice and contacted my local Samsung center which was around 35miles away from my home.
I visited yesterday morning and They repaired it for free of charge.
They said they had some offer on for the S10 range till the 4th April for repairs.
Took a hour and it was done.
They not only changed the lens but they changed the whole back and also the camera module (even tho the back and module wasn't affected)
So fantastic service never have I smashed a camera lens before I was shocked.
First time using Samsung care and they was brilliant.
Click to expand...
Click to collapse
Glad they were able to sort you out. Now be more careful!