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[Q] Samsung S5 Active Repair Status Question

I know the Galaxy S5 Active isn't the same as the S5, but this thread isn't really about software or whatnot so I'm posting it here (I looked for an S5 Active subforum but didn't find one.) I've sent my S5 Active into a Samsung Repair Factory at Plano,TX, and yesterday I got this update saying this:
*07/17/2014//20:15:41//0001773863//Telephone//ASC*
(WOI) - needed OCTA LCD tape
Does anyone know what this means? Google gave me absolutely nothing, and I am still trying to think about what this might be.

What was the issue? It looks like they are replacing the tape that holds down the LCD screen? I'm guessing. OCTA LCD brings up Samsung parts.

AnarchoXen said:
What was the issue? It looks like they are replacing the tape that holds down the LCD screen? I'm guessing. OCTA LCD brings up Samsung parts.
Click to expand...
Click to collapse
I'll give you the full repair status. I got water in the phone and then they are trying to repair it. I'm not too sure what they're trying to do now.. You might be right.
*07/17/2014//20:15:41//0001773863//Telephone//ASC*
(WOI) - needed OCTA LCD tape
*07/16/2014//09:49:41//0001773863//Telephone//ASC*
7/16/2014 8:48 AM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*07/16/2014//09:49:41//0001773863//Telephone//ASC*
Liquid damaged on the PBA component
*07/08/2014//17:30:20//0001773863//Telephone//ASC*
7/8/2014 4:29 PM-Maria Martinez: Accessory: CHARGER,BATTERY,BATTERY COVER,HEADPHONES
*07/08/2014//17:30:19//0001773863//Telephone//ASC*
7/8/2014 4:29 PM-Maria Martinez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)

Water in the phone!? Can you share the story? Am curious as to where the phone failed.
I can't speak to your repair specifically but last year I had to get my S4 repaired for damaged SD slot and it took about 2 weeks start to finish.
Repairs for Samsung devices, like most android devices, sucks. I can walk in and out of any Apple store in less than an hour with a repaired or refurb'd phone; wish Samsung would let you do the same at Best Buy.

Bummer, water damage on the Active. You must have tried hard...
I'm sticking with my first guess.

thepktrckt said:
Water in the phone!? Can you share the story? Am curious as to where the phone failed.
I can't speak to your repair specifically but last year I had to get my S4 repaired for damaged SD slot and it took about 2 weeks start to finish.
Repairs for Samsung devices, like most android devices, sucks. I can walk in and out of any Apple store in less than an hour with a repaired or refurb'd phone; wish Samsung would let you do the same at Best Buy.
Click to expand...
Click to collapse
So the Samsung Galaxy S5 Active is marked as water resistant, so I would do what any other person would do -- test it. I got the phone, put it under the tap, and turned on the water slowly. It was a nice and pleasant stream, nothing too strong. All of a sudden, my display stated to flash with different colors. I took the phone out of the stream, and immediately removed the battery. The liquid sensors got tripped. I could see water in the battery compartment. I put it in a bag of rice for about a day and then I took it out. When I first powered it on, it turned on just fine. A few seconds later, the screen started to flicker and then it turned off... Fast forward two days, I took it to the ATT store where I bought the phone, and they said they can't do anything about it since Samsung covers the warranty. I called into Samsung and they recommended that I send it to Plano, TX to get it repaired. It took a few days to get there. I'm not sure what happened next, but about a week later, saw the status I put in the OP. There you go... I'm not even sure if it's going to come back to me repaired or not. I've heard stories of people sending it into Samsung and they sent it back unrepaired. That's pretty much it...
Inb4 "Did you close the back cover all the way?"
I really think it was a faulty seal on the back cover since I made sure to close all the clips 100% before I put it in the water.

WunderWuffle said:
I'm not even sure if it's going to come back to me repaired or not. I've heard stories of people sending it into Samsung and they sent it back unrepaired. That's pretty much it...
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Click to collapse
I don't know for sure but I think SOLUTION: BER means BEYOND ECONOMICAL REPAIR.
If that is the case, the phone won't be fixed.
Another guess.

AnarchoXen said:
I don't know for sure but I think SOLUTION: BER means BEYOND ECONOMICAL REPAIR.
If that is the case, the phone won't be fixed.
Another guess.
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Click to collapse
Yeah, that's why I wasn't sure if it was coming back fixed. If it was BER, shouldn't they just completely close the ticket and just send it back? Why are they doing the OCTA LCD tape thing then? No idea. :/

WunderWuffle said:
Yeah, that's why I wasn't sure if it was coming back fixed. If it was BER, shouldn't they just completely close the ticket and just send it back? Why are they doing the OCTA LCD tape thing then? No idea. :/
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Click to collapse
That is confusing. Maybe the other mention of the tape means the phone didn't have any...hence the water damage...hoping anyway.

AnarchoXen said:
That is confusing. Maybe the other mention of the tape means the phone didn't have any...hence the water damage...hoping anyway.
Click to expand...
Click to collapse
Yeah, that truly is confusing. Yesterday my brother called Samsung and made them do a water pressure test to see if it was the faulty seal that made the phone get water damage. He said he's going to update me when Samsung contacts him, so all I can do now is wait.. What you said might actually be true.

Rear camera replacement with s6 sensor

Hi guys, so I somehow shattered the lens on the back of my phone and ordered a replacement online. However, I thought about just replacing the camera sensor as well because it has the focus issue where I have to masterbate my phone by shaking it before every picture. I would love to just replace the lens and send it in to samsung for repair since I'm still under the 1 year warranty, however, I'm not sure if they'd check my knox counter, which will show the phone has been adulterated.
I can't seem to find Samsung parts online for the note 4, I don't want some generic camera sensor. However, the GS6 uses the same imx240 sensor and original parts can be found online.
Do you think there will be an issue with the gs6 sensor in my note 4? Replacing parts on electronics isn't an issue for me, I am just more interested in compatibility.
Thanks for your time and any assistance!

As far was warrant hours,I have a galaxy tab s that was under warranty. I rooted it, but was completely stock. The thing just turned off one day. They replaced the motherboard and said the charging port was bad and replaced it as well. Then they said I had rooted it, do they wouldn't cover it. Even though it was hardware failure, they denied it because of root. I spoke with everyone I could at Samsung, but to no avail. And yes I was beyond nice to them. If it was a software issue, I would have paid the stupid fine and moved on. But a hardware failure in the first 6 months they should cover. So just a heads up on trying for a warranty if you've rooted it.
Sent from my SM-N910T using Tapatalk

Search the note 4 forum. I'm sure someone tried this already and it didn't work.

My Note 8 microphone died.

My Note 8 mic died today :crying: I can hear the callers but they can't hear anything from me. If I switch to speaker, they can hear me. I checked all settings and did factory reset, didn't solve the problem. I took it Samsung service center at Rama 9 Bangkok ( I live in Thailand). They tried "deep" re-flash (whatever that means), but didn't fix. Seems like my phone failed their diagnostics as well. They opened up the phone and confirmed it's a hardware failure. Fortunately, everybody who preordered Note 8 over here get 6-month brand new unit replacement and 1-year accidental screen damage warranty as part of promotion in addition to free AKG 230 blutooth speaker, some military grade cover, pencil style s-pen. So for this case, they processed mine to get brand new unit as replacement. I have to wait 7 to 14 days. I really hope my replacement phone will be problem free.
I'm just glad I haven't purchased whitestone and only bought some cheap screen protectors. I was also considering of rooting it. Now that this happened, I don't think I'm going to do it at least until my warranty runs out. I really don't want to lose my accidental screen damage warranty. I have a feeling that I'm will be using it.

Sitti01 said:
My Note 8 mic died today :crying: I can hear the callers but they can't hear anything from me. If I switch to speaker, they can hear me. I checked all settings and did factory reset, didn't solve the problem. I took it Samsung service center at Rama 9 Bangkok ( I live in Thailand). They tried "deep" re-flash (whatever that means), but didn't fix. Seems like my phone failed their diagnostics as well. They opened up the phone and confirmed it's a hardware failure. Fortunately, everybody who preordered Note 8 over here get 6-month brand new unit replacement and 1-year accidental screen damage warranty as part of promotion in addition to free AKG 230 blutooth speaker, some military grade cover, pencil style s-pen. So for this case, they processed mine to get brand new unit as replacement. I have to wait 7 to 14 days. I really hope my replacement phone will be problem free.
I'm just glad I haven't purchased whitestone and only bought some cheap screen protectors. I was also considering of rooting it. Now that this happened, I don't think I'm going to do it at least until my warranty runs out. I really don't want to lose my accidental screen damage warranty. I have a feeling that I'm will be using it.
Click to expand...
Click to collapse
Always sad to read this sort of post. As you know there will always and I mean, always be lemons. Try not to let this sour your Note 8 experience though. I do hope you get this situation resolved in a satisfactory and speedy fashion.
Let us know how you get on. :highfive:
Ryland

The weirdest part is that the mic is the same either for regular call or speaker, the only thing that changes is the output audio source...seems more of a software issue than hardware, that for some reason is not opening the mic on regular calls...[emoji848]interesting...
Sent from my iPhone using Tapatalk

tanquef said:
The weirdest part is that the mic is the same either for regular call or speaker, the only thing that changes is the output audio source...seems more of a software issue than hardware, that for some reason is not opening the mic on regular calls...[emoji848]interesting...
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Very good point. :highfive:
Ryland

Looks like I'm not the only one having this problem
https://www.youtube.com/watch?v=-zZjiaPBp90
https://us.community.samsung.com/t5/Galaxy-Note-Phones/Note-8-mic-only-works-on-speaker/td-p/166661

Do you have a case on it? Take it off.
I ask because I first used a hard case and the mic didn't work always...the bottom port seemed partly covered, not much but obviously enough. Take the case off and all good. I now use a goospery soft case and it's fine.

tanquef said:
The weirdest part is that the mic is the same either for regular call or speaker, the only thing that changes is the output audio source...seems more of a software issue than hardware, that for some reason is not opening the mic on regular calls...[emoji848]interesting...
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
While I don't know which microphone is used for what, I'm pretty sure Note 8 has 2 microphones: 1 on top and 1 on bottom, so maybe it is using top mic with speaker on, not the bottom one?

pete4k said:
While I don't know which microphone is used for what, I'm pretty sure Note 8 has 2 microphones: 1 on top and 1 on bottom, so maybe it is using top mic with speaker on, not the bottom one?
Click to expand...
Click to collapse
Both are used for noise cancelling

Update. I got my sealed brand new replacement couple days ago. My new phone is manufactured in Sep 29th. Everything is good. Mic is working. Screen is good, no light bleed at all. They even unboxed and did diagnostic of new phone with me, mainly checking the screen for any dead pixel or touch sensitivity issue, before I signed paperwork. I'm super happy with Samsung Thailand services, far far better than in the US.
Now let's see if I'll ever have to use 1-year free screen replacement. I nearly dropped it this morning.

That's a hell of a promotion. Wish we'd get that here in the States. The Galaxy 360 camera I made the mistake of choosing (instead of a sd card/fast charger) is a piece of doodoo.

odesskiy said:
That's a hell of a promotion. Wish we'd get that here in the States. The Galaxy 360 camera I made the mistake of choosing (instead of a sd card/fast charger) is a piece of doodoo.
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Click to collapse
My wife got the 360 camera during the S8 promo for a "mere" $50 extra. It's still sitting in the box and not being used. Waste of money for us it was.
Was actually thinking about using it. , Does it have any real uses ?
Sent from my SM-N950U using Tapatalk

Sitti01 said:
Update. I got my sealed brand new replacement couple days ago. My new phone is manufactured in Sep 29th. Everything is good. Mic is working. Screen is good, no light bleed at all. They even unboxed and did diagnostic of new phone with me, mainly checking the screen for any dead pixel or touch sensitivity issue, before I signed paperwork. I'm super happy with Samsung Thailand services, far far better than in the US.
Now let's see if I'll ever have to use 1-year free screen replacement. I nearly dropped it this morning.
Click to expand...
Click to collapse
Mine is giving trouble too, but the entire circuit board there seems to have died on me after about a week, the LTE strength suddenly became terrible, and I found that if I applied pressure on one of the antenna connectors in a specific direction the strength would jump up to normal.
I'm waiting for replacement parts to be available, and I noticed that the USA version that ifixit has a teardown guide for has a newer revision of this board, made a week or so after mine. Must have had some of the early ones fail prematurely... The rest of my phone works flawlessly, fortunately.

Limeybastard said:
My wife got the 360 camera during the S8 promo for a "mere" $50 extra. It's still sitting in the box and not being used. Waste of money for us it was.
Was actually thinking about using it. , Does it have any real uses ?
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
Yes. Put it on Ebay and hope some poor schmuck pays you your $50 for it.

Op, that is the reason to buy only from authorized official dealers! The people who get their devices in grey markets most of the time have troubles with warranties

I have the same issue, blowing into the usb port seems to fix it temporarily. Hope this gets sorted out with a software update.

Broken display on my Note 8 ?

Hello
From day one my note 8 had this half circle of black at the top right, the black area fits perfect under the front facing camera so I thought it was supposed to be like that.
Now my friend also got a brand new note 8 and his does't have this black area.
...so I have to send mine in to the service center and I will be really pissed if they dont give me a brand new one fast.
Anyone else in this forum that has had the same kind of display problem ?

if yours is over 30 days old, dont count on getting a "new" replacement..you should have reported that as soon as you noticed it

I just purchased a deep sea blue back in NOV and received it on NOV 27th. I noticed on Christmas that I had a stuck pixel(stays on red). I put a claim in on the 26th the month and I have to send it for warranty. Samsung says its a 7 to 10 day turn around plus 2 to 3 business days for shipping. so plan on not having a phone for 10 to 15 days if you don't have a back up device. I just hope they even cover my device, its in pristine condition and should not have any issues this quick. I also have another note 8 that I will be sending back to Samsung as well that has dead/stuck pixels as well that I purchased back in late AUG for pre order. i'll send that one in after I get back my blue note 8. I'm not sure why all these people are having pixels issues. I have owned samsungs for years now and never had one with a pixel issue.

I hope you've not realised it wasn't normal too late, so yeh if it's over 30days they'll most likely fix it or you'll get a refurbished one unfortunately. Wishing you luck.
Sent from my SM-N950F using XDA-Developers Legacy app

black96ss said:
I just purchased a deep sea blue back in NOV and received it on NOV 27th. I noticed on Christmas that I had a stuck pixel(stays on red). I put a claim in on the 26th the month and I have to send it for warranty. Samsung says its a 7 to 10 day turn around plus 2 to 3 business days for shipping. so plan on not having a phone for 10 to 15 days if you don't have a back up device. I just hope they even cover my device, its in pristine condition and should not have any issues this quick. I also have another note 8 that I will be sending back to Samsung as well that has dead/stuck pixels as well that I purchased back in late AUG for pre order. i'll send that one in after I get back my blue note 8. I'm not sure why all these people are having pixels issues. I have owned samsungs for years now and never had one with a pixel issue.
Click to expand...
Click to collapse
Hopefully they fix it for you, I read somewhere on here that Samsung only replaces screens with 3 or more dead stuck pixels.
Sent from my SM-N950U using Tapatalk

Limeybastard said:
Hopefully they fix it for you, I read somewhere on here that Samsung only replaces screens with 3 or more dead stuck pixels.
Sent from my SM-N950U using Tapatalk
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Click to collapse
I have read this as well and actually asked Samsung tech support about the multiple pixels having to be defective and they told me that its covered under warranty. but that's like asking a wall from my past experiences with Samsung. Its right around the 30 days of owning the device and after paying almost a $1000 for it, that's pretty crappy business. if I owned the device for almost a year and this issue happened, then I wouldn't quite care as much about it. especially when I have purchased Samsung devices in the past at half the cost and never had any pixel issues present.

jadaress1 said:
I hope you've not realised it wasn't normal too late, so yeh if it's over 30days they'll most likely fix it or you'll get a refurbished one unfortunately. Wishing you luck.
Sent from my SM-N950F using XDA-Developers Legacy app
Click to expand...
Click to collapse
I fought with them about sending a new replacement but they wouldn't. It will probably get a replacement display I'm guessing. if they tell me I have to pay a deductible then I'm going to be more aggressive with this.

But they must fix it since its under warranty, the question is .....will I get a brand new one or a replacement.
I do not have any good experience with repaired phones that should be water IP68 certified.

greffel said:
But they must fix it since its under warranty, the question is .....will I get a brand new one or a replacement.
I do not have any good experience with repaired phones that should be water IP68 certified.
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Click to collapse
You will most likely get a refurb. But a refurbished device is fixed, tested and recertified. It will still be IP68 water resistant. Its basically as good as condition your current device could be in, minus the defect.

greffel said:
But they must fix it since its under warranty, the question is .....will I get a brand new one or a replacement.
I do not have any good experience with repaired phones that should be water IP68 certified.
Click to expand...
Click to collapse
in this case Samsung will be issuing the refurbished/repaired device so it will be tested and certified through Samsung. same process as their new devices. a local repair shop will usually not have it ip68 certified anymore.
Gizmoe said:
You will most likely get a refurb. But a refurbished device is fixed, tested and recertified. It will still be IP68 water resistant. Its basically as good as condition your current device could be in, minus the defect.
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Click to collapse
this guy is correct^

I also just heard back from Samsung today. They are replacing the display under warranty(1 pixel was stuck). says it will be shipped back within 5 business days

Front glass screen replacement on international variant, best option?

Hi, ran a search first but no luck. I own an international (asian I think) Note 9, which I accidentally dropped yesterday from my hand to the floor and landed on the screen and I found out Note 9 screens suck because it fell from waist level and it shattered even with a tempered glass screen protector, thought it was the protector at first but turns out the screen took all the damage. Thing is I'm in the US, I purchased this because I needed a dual sim version. I've reached out to Samsung and apparently they won't touch the phone (much like the other thread I found about a guy in the same situation but in the UK), there's no ubreakifixit store nearby and I don't get the prompt to send it in, I was thinking of giving it a shot myself but watched the video tutorial and seems to hard and I fear I might damage it beyond repair. Any other advice other than get a new phone? not many local repair shops about, there's a few iphone ones.

Your best bet would be to take your device to a 3rd party repairs shop and get them to fix it. As the UK Samsung Service Center won't touch imported devices, even if they are official Samsung Devices. Don't try any large chain repair shops as they use official Samsung Repairs Devices and won't touch import devices either for fear of loosing their official Samsung Repairs Certification.

daLareid said:
Hi, ran a search first but no luck. I own an international (asian I think) Note 9, which I accidentally dropped yesterday from my hand to the floor and landed on the screen and I found out Note 9 screens suck because it fell from waist level and it shattered even with a tempered glass screen protector, thought it was the protector at first but turns out the screen took all the damage. Thing is I'm in the US, I purchased this because I needed a dual sim version. I've reached out to Samsung and apparently they won't touch the phone (much like the other thread I found about a guy in the same situation but in the UK), there's no ubreakifixit store nearby and I don't get the prompt to send it in, I was thinking of giving it a shot myself but watched the video tutorial and seems to hard and I fear I might damage it beyond repair. Any other advice other than get a new phone? not many local repair shops about, there's a few iphone ones.
Click to expand...
Click to collapse
iceepyon said:
Your best bet would be to take your device to a 3rd party repairs shop and get them to fix it. As the UK Samsung Service Center won't touch imported devices, even if they are official Samsung Devices. Don't try any large chain repair shops as they use official Samsung Repairs Devices and won't touch import devices either for fear of loosing their official Samsung Repairs Certification.
Click to expand...
Click to collapse
US Samsung ubreakit locations will fix international phone screens. So if you can find a location near you, you can call to verify. (For some reason, if you call Samsung and ask if they will fix the phone they will say no, but the local authorized Samsung repair centers in the us got a memo earlier this year authorizing them to work on international devices).

Thanks for the advice, found a nearby repair shop. Not sure if it's still worth paying a 1/4 of the original price for repair, seems like replacing it might be best.