Database Develop

Nexus One swap, Will they charge me for unlocking?

Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?

yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...

I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?

I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.

Ok, thanks for the info! It would be great if they didn't charge me for this.

Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.

I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.

Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue

I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.

Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
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Click to collapse
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.

I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh

futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
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Click to collapse
you didn't have to show proof or purchase/receipts?

blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.

I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.

HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.

This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!

x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
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Click to collapse
I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.

They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.

I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.

adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
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Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
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Click to collapse
That is, unless you want to keep the engraving.
Good luck!

Note 4 warranty exchange

Hi,
I having some issues with the finger print sensor so they said they would exchange it out. I'm worried if I might get a referb unit. Anyway to tell if the new device is a referb or not?

nofroyo said:
Hi,
I having some issues with the finger print sensor so they said they would exchange it out. I'm worried if I might get a referb unit. Anyway to tell if the new device is a referb or not?
Click to expand...
Click to collapse
Hmm. ..great point. I'm paranoid about this stuff too...sneaky "" can pull it on you sometimes...
I would say to pay close attention to the metal silver part of the metal frame for any scratches. Also check the battery bay for scratches...

re: check if refurb
nofroyo said:
Hi,
I having some issues with the finger print sensor so they said they would exchange it out. I'm worried if I might get a referb unit. Anyway to tell if the new device is a referb or not?
Click to expand...
Click to collapse
It's easy to tell if the phone is a refurb, all you need to do is download a
free app called "Phone Info" from the play store.
It will tell you if you have a refurb by clicking menu>refurbishment check.
This app will display just about all the information about your phone.
Here is the play store download link:
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Check it out!
Good luck!

Did you ask them if you'll be getting a new phone or a refurbished phone?

They don't have refurbished units yet. Small window to exchange for a new one at the moment.

They typically send you everything on new phones (battery, earbuds, back cover) where on refurbs they just send the main phone portion with no accessories. At least this was my experience with the s4.

nofroyo said:
Hi,
I having some issues with the finger print sensor so they said they would exchange it out. I'm worried if I might get a referb unit. Anyway to tell if the new device is a referb or not?
Click to expand...
Click to collapse
they don't have any refurbs yet, they get some in after about 2 weeks, Samsung sends them replacement phones, they told me that when I dialed 611, but 3 weeks ago they didn't have any yet, so I went into a corporate store, and with my receipt, and it was within 14 days, I had it for only 4 days, they gave me a new unit, I gave them the box and never used any of the parts, so everything was still new, I have plenty of chargers and usb cables, so I don't touch the new stuff.
they did that with my note 3.. all the units I received, none were refurbished units, they were replacement units, and yes u can check with the phone info app..

We shall see. Mine will be here Monday.
Sent from my SM-N910T using Tapatalk

Just got my 2014 Note Pro 10.1 replaced, and was sure it was a refurb, but this confirmed it wasn't....even showed how many times the headphone and charger ports had been plugged into! Thanks!

pytyper483 said:
They typically send you everything on new phones (battery, earbuds, back cover) where on refurbs they just send the main phone portion with no accessories. At least this was my experience with the s4.
Click to expand...
Click to collapse
Not always true. I received a brand new replacement unit and it was sent as phone-only.
Like someone else said, it's too early for them to have refurbs yet. Anyone who needs a replacement should hurry and get it now

Not sure how its proof that quantity of charges and headphones inputs means anything. Since I'm sure Samsung can flash the device to show zero when they refurbish them.
Sent from my SM-N910T using XDA Free mobile app

Is there anything that i should test with my note 4. So i can see which one not working if so that i can return it or exchange it

My Note 8 microphone died.

My Note 8 mic died today :crying: I can hear the callers but they can't hear anything from me. If I switch to speaker, they can hear me. I checked all settings and did factory reset, didn't solve the problem. I took it Samsung service center at Rama 9 Bangkok ( I live in Thailand). They tried "deep" re-flash (whatever that means), but didn't fix. Seems like my phone failed their diagnostics as well. They opened up the phone and confirmed it's a hardware failure. Fortunately, everybody who preordered Note 8 over here get 6-month brand new unit replacement and 1-year accidental screen damage warranty as part of promotion in addition to free AKG 230 blutooth speaker, some military grade cover, pencil style s-pen. So for this case, they processed mine to get brand new unit as replacement. I have to wait 7 to 14 days. I really hope my replacement phone will be problem free.
I'm just glad I haven't purchased whitestone and only bought some cheap screen protectors. I was also considering of rooting it. Now that this happened, I don't think I'm going to do it at least until my warranty runs out. I really don't want to lose my accidental screen damage warranty. I have a feeling that I'm will be using it.

Sitti01 said:
My Note 8 mic died today :crying: I can hear the callers but they can't hear anything from me. If I switch to speaker, they can hear me. I checked all settings and did factory reset, didn't solve the problem. I took it Samsung service center at Rama 9 Bangkok ( I live in Thailand). They tried "deep" re-flash (whatever that means), but didn't fix. Seems like my phone failed their diagnostics as well. They opened up the phone and confirmed it's a hardware failure. Fortunately, everybody who preordered Note 8 over here get 6-month brand new unit replacement and 1-year accidental screen damage warranty as part of promotion in addition to free AKG 230 blutooth speaker, some military grade cover, pencil style s-pen. So for this case, they processed mine to get brand new unit as replacement. I have to wait 7 to 14 days. I really hope my replacement phone will be problem free.
I'm just glad I haven't purchased whitestone and only bought some cheap screen protectors. I was also considering of rooting it. Now that this happened, I don't think I'm going to do it at least until my warranty runs out. I really don't want to lose my accidental screen damage warranty. I have a feeling that I'm will be using it.
Click to expand...
Click to collapse
Always sad to read this sort of post. As you know there will always and I mean, always be lemons. Try not to let this sour your Note 8 experience though. I do hope you get this situation resolved in a satisfactory and speedy fashion.
Let us know how you get on. :highfive:
Ryland

The weirdest part is that the mic is the same either for regular call or speaker, the only thing that changes is the output audio source...seems more of a software issue than hardware, that for some reason is not opening the mic on regular calls...[emoji848]interesting...
Sent from my iPhone using Tapatalk

tanquef said:
The weirdest part is that the mic is the same either for regular call or speaker, the only thing that changes is the output audio source...seems more of a software issue than hardware, that for some reason is not opening the mic on regular calls...[emoji848]interesting...
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Very good point. :highfive:
Ryland

Looks like I'm not the only one having this problem
https://www.youtube.com/watch?v=-zZjiaPBp90
https://us.community.samsung.com/t5/Galaxy-Note-Phones/Note-8-mic-only-works-on-speaker/td-p/166661

Do you have a case on it? Take it off.
I ask because I first used a hard case and the mic didn't work always...the bottom port seemed partly covered, not much but obviously enough. Take the case off and all good. I now use a goospery soft case and it's fine.

tanquef said:
The weirdest part is that the mic is the same either for regular call or speaker, the only thing that changes is the output audio source...seems more of a software issue than hardware, that for some reason is not opening the mic on regular calls...[emoji848]interesting...
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
While I don't know which microphone is used for what, I'm pretty sure Note 8 has 2 microphones: 1 on top and 1 on bottom, so maybe it is using top mic with speaker on, not the bottom one?

pete4k said:
While I don't know which microphone is used for what, I'm pretty sure Note 8 has 2 microphones: 1 on top and 1 on bottom, so maybe it is using top mic with speaker on, not the bottom one?
Click to expand...
Click to collapse
Both are used for noise cancelling

Update. I got my sealed brand new replacement couple days ago. My new phone is manufactured in Sep 29th. Everything is good. Mic is working. Screen is good, no light bleed at all. They even unboxed and did diagnostic of new phone with me, mainly checking the screen for any dead pixel or touch sensitivity issue, before I signed paperwork. I'm super happy with Samsung Thailand services, far far better than in the US.
Now let's see if I'll ever have to use 1-year free screen replacement. I nearly dropped it this morning.

That's a hell of a promotion. Wish we'd get that here in the States. The Galaxy 360 camera I made the mistake of choosing (instead of a sd card/fast charger) is a piece of doodoo.

odesskiy said:
That's a hell of a promotion. Wish we'd get that here in the States. The Galaxy 360 camera I made the mistake of choosing (instead of a sd card/fast charger) is a piece of doodoo.
Click to expand...
Click to collapse
My wife got the 360 camera during the S8 promo for a "mere" $50 extra. It's still sitting in the box and not being used. Waste of money for us it was.
Was actually thinking about using it. , Does it have any real uses ?
Sent from my SM-N950U using Tapatalk

Sitti01 said:
Update. I got my sealed brand new replacement couple days ago. My new phone is manufactured in Sep 29th. Everything is good. Mic is working. Screen is good, no light bleed at all. They even unboxed and did diagnostic of new phone with me, mainly checking the screen for any dead pixel or touch sensitivity issue, before I signed paperwork. I'm super happy with Samsung Thailand services, far far better than in the US.
Now let's see if I'll ever have to use 1-year free screen replacement. I nearly dropped it this morning.
Click to expand...
Click to collapse
Mine is giving trouble too, but the entire circuit board there seems to have died on me after about a week, the LTE strength suddenly became terrible, and I found that if I applied pressure on one of the antenna connectors in a specific direction the strength would jump up to normal.
I'm waiting for replacement parts to be available, and I noticed that the USA version that ifixit has a teardown guide for has a newer revision of this board, made a week or so after mine. Must have had some of the early ones fail prematurely... The rest of my phone works flawlessly, fortunately.

Limeybastard said:
My wife got the 360 camera during the S8 promo for a "mere" $50 extra. It's still sitting in the box and not being used. Waste of money for us it was.
Was actually thinking about using it. , Does it have any real uses ?
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
Yes. Put it on Ebay and hope some poor schmuck pays you your $50 for it.

Op, that is the reason to buy only from authorized official dealers! The people who get their devices in grey markets most of the time have troubles with warranties

I have the same issue, blowing into the usb port seems to fix it temporarily. Hope this gets sorted out with a software update.

Another Battery issue???

Everything was going well with my phone. Went to sleep without plugging in and phone battery completely drained. Note 8 would not charge or turn on. Force reset didn't work either. Had to send it in directly to Samsung (Under Warranty). They advised me it could take 2 weeks to "Fix" & get back... NOT HAPPY!
Anyone else?

JameyS said:
Everything was going well with my phone. Went to sleep without plugging in and phone battery completely drained. Note 8 would not charge or turn on. Force reset didn't work either. Had to send it in directly to Samsung (Under Warranty). They advised me it could take 2 weeks to "Fix" & get back... NOT HAPPY!
Anyone else?
Click to expand...
Click to collapse
Of course you are not happy. Non of us would be. I make zero excuses for Samsung....but....In every brand there will be lemons the point is how well Samsung resolve your problem.
I would have thought that this being the most expensive Samsung mobile ever and considering its only been out a few months I would have expected Samsung to exchange for a new one on the spot. Samsung after sales just sucks.
I hope you get this sorted out. Let us know how you progress.:good:
Ryland :highfive:

Once I had to give my S6 on warranty back to Samsung when USB port stopped working. They told me after a week that I have to pay like 400-600 USD for repair. They didn't even care about warranty. Then I told them that I won't pay for it and after 2 weeks they sent me the phone without fixing it, but USB was working fine again after it came back. I think they sent it to repair anyway cause they thought that I will pay for it and then when I said no they just gave me back a working phone lol. It was supposedly an authorised Samsung Repair Centre.
And for the charging problem. Note8 has a little security thermal diode that checks if everything is okay with the battery. Maybe it fell off due to bad soldering and it just didn't allow Your phone to work. Battery security in Note8 is huge. It's more secure than any other phone. I'm wondering if Tesla cars have same amount of security as Note8 does.
Oh and by the way. Here in my country services suck too. I had to wait for 6 months to get my money back for my smartwatch that died after 3 days.

ProtoDeVNan0 said:
Once I had to give my S6 on warranty back to Samsung when USB port stopped working. They told me after a week that I have to pay like 400-600 USD for repair. They didn't even care about warranty. Then I told them that I won't pay for it and after 2 weeks they sent me the phone without fixing it, but USB was working fine again after it came back. I think they sent it to repair anyway cause they thought that I will pay for it and then when I said no they just gave me back a working phone lol. It was supposedly an authorised Samsung Repair Centre.
And for the charging problem. Note8 has a little security thermal diode that checks if everything is okay with the battery. Maybe it fell off due to bad soldering and it just didn't allow Your phone to work. Battery security in Note8 is huge. It's more secure than any other phone. I'm wondering if Tesla cars have same amount of security as Note8 does.
Oh and by the way. Here in my country services suck too. I had to wait for 6 months to get my money back for my smartwatch that died after 3 days.
Click to expand...
Click to collapse
Still waiting... Just called the repair center. My phone could not be repaired. They wouldn't give me a reason. Just said they would ship out a new one...WTF

JameyS said:
Still waiting... Just called the repair center. My phone could not be repaired. They wouldn't give me a reason. Just said they would ship out a new one...WTF
Click to expand...
Click to collapse
Hi, exactly the same issue with my Intl Note 8 128GB after a week or so, I'm still struggling to get support from vendor (eBay) but things are not progressing at all, I'll try to get it fixed but your comment is scaring me... did you tried another service center?

maxipvp said:
Hi, exactly the same issue with my Intl Note 8 128GB after a week or so, I'm still struggling to get support from vendor (eBay) but things are not progressing at all, I'll try to get it fixed but your comment is scaring me... did you tried another service center?
Click to expand...
Click to collapse
Samsung took over a month to just issue me another phone. They first gave me an s7. I called them & they told me that "I Authorized the substitute"
Which I certainly did not. How on earth do you accept a $200 phone for a $1000 Phone? I sent it back and they wouldn't give me a Note 8 because, "It was not the original phone that was not working". They told me they couldn't substitute an s7 for a note 8... I was like"WTF!" I original owned a note 8 and I bought it directly from them... I told them to trace the original IME number... Finally got it last week.
Warning: They were not able to fix it! And they wouldn't tell me what the problem was.

JameyS said:
Samsung took over a month to just issue me another phone. They first gave me an s7. I called them & they told me that "I Authorized the substitute"
Which I certainly did not. How on earth do you accept a $200 phone for a $1000 Phone? I sent it back and they wouldn't give me a Note 8 because, "It was not the original phone that was not working". They told me they couldn't substitute an s7 for a note 8... I was like"WTF!" I original owned a note 8 and I bought it directly from them... I told them to trace the original IME number... Finally got it last week.
Warning: They were not able to fix it! And they wouldn't tell me what the problem was.
Click to expand...
Click to collapse
Well, that scared me much more!!! :crying:
It's good for you to have a replacement, I don't even have warranty so I'm at my own and my hopes are at the lowest level by now...
I'll update when I can get a report from the repair center.

Why the flaming title of this post? Do you want to initiate a collective histeria as with note 7? Because you mention "another battery issue" just go and claim warranty,these things happen all the time to ALL devices, gadgets, appliances, machines, vehicles, etc, the standard procedure as with any legally acquired item is precisely is to CLAIM warranty! just because you paid for a relative expensive device, it does not mean that all units will be perfect, warranty centers are full of many devices, even many times more expensive than a note 8, every day, car dealers receive cars, and so on, if you have a car, you would know what a REALLY pain is to make a warranty valid, so, think a little before begining to spread flaming concerns about something that is statiscally expected

winol said:
Why the flaming title of this post? Do you want to initiate a collective histeria as with note 7? Because you mention "another battery issue" just go and claim warranty,these things happen all the time to ALL devices, gadgets, appliances, machines, vehicles, etc, the standard procedure as with any legally acquired item is precisely is to CLAIM warranty! just because you paid for a relative expensive device, it does not mean that all units will be perfect, warranty centers are full of many devices, even many times more expensive than a note 8, every day, car dealers receive cars, and so on, if you have a car, you would know what a REALLY pain is to make a warranty valid, so, think a little before begining to spread flaming concerns about something that is statiscally expected
Click to expand...
Click to collapse
I agree to disagree...
It's not the first time for me...or the second....or the third....or the fourth. It's on going with many people and many different devices.
True, manufacturers have problems which most of us can tolerate. But, it's like the sexual harassment we have today ... no one will talk about it alone....but collectively.....well, The "Flaming Title" caught your eye...so I did my job. Now, if people have a problem, they can come here to relate.
You no longer need to validate your point... it's taken

samsung s10e camera lens smashed

Hi can anyone help me with finding a replacement camera lens.
5 minutes ago I got into my car and my phone was sticking out me pocket and I reached for my seat belt and the buckle hit the lens's and smashed it I'm soo ***** off.
Does anyone no where I can get a replacement from and ifso any tear down to fit it. Thanks in advance

vimto25 said:
Hi can anyone help me with finding a replacement camera lens.
5 minutes ago I got into my car and my phone was sticking out me pocket and I reached for my seat belt and the buckle hit the lens's and smashed it I'm soo ***** off.
Does anyone no where I can get a replacement from and ifso any tear down to fit it. Thanks in advance
Click to expand...
Click to collapse
I think best to just go to samsung care, or some samsung repair shop. S10 came out fairly recently, so separate parts being offered aren't likely, and neither is the individual repair going to be easy.

XtremeCoder109 said:
I think best to just go to samsung care, or some samsung repair shop. S10 came out fairly recently, so separate parts being offered aren't likely, and neither is the individual repair going to be easy.
Click to expand...
Click to collapse
+1. Its a new device and an expensive one. You should not experiment with it. Most people break their devices by doing self repair. Better go to samsung care.
Sent from my Samsung SM-G973F using XDA Labs

What they said. I've attempted repairs on phones/tablets and I've about a 50% success rate. IF and that's a big if, you actually find the lens, it very likely won't be an original part. Your possibly cheap self repair could end up costing half the price of a new phone.

I took your advice and contacted my local Samsung center which was around 35miles away from my home.
I visited yesterday morning and They repaired it for free of charge.
They said they had some offer on for the S10 range till the 4th April for repairs.
Took a hour and it was done.
They not only changed the lens but they changed the whole back and also the camera module (even tho the back and module wasn't affected)
So fantastic service never have I smashed a camera lens before I was shocked.
First time using Samsung care and they was brilliant.

vimto25 said:
I took your advice and contacted my local Samsung center which was around 35miles away from my home.
I visited yesterday morning and They repaired it for free of charge.
They said they had some offer on for the S10 range till the 4th April for repairs.
Took a hour and it was done.
They not only changed the lens but they changed the whole back and also the camera module (even tho the back and module wasn't affected)
So fantastic service never have I smashed a camera lens before I was shocked.
First time using Samsung care and they was brilliant.
Click to expand...
Click to collapse
Glad they were able to sort you out. Now be more careful!