Water Damage to SIM Tray - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

So a few days ago I went swimming with my N3 in my pocket. I pulled the battery (but not the SIM card) immediately afterwards and had it in rice within a few hours. I tried it 24 hours later, it boots up fine, everything works but I can't connect to cellular networks. The SIM works fine and the phone knows its there (it's not giving me an insert SIM error), but in settings it doesn't know the phone number, network, etc and obviously I can't connect to the network (WiFi is fine though). Also the SIM card is fine, I've tried it in other phones, and other phone's working SIMs don't work in my phone, and the microSD card is fine and works in the slot. Should I replace the SIM/microSD tray? Or try cleaning it out more? The contacts could be damaged somehow I guess. Thanks for the help guys

Did you check your apn settings to see if they are still there? Have you tried a different sim card in your phone?

440bro said:
Did you check your apn settings to see if they are still there? Have you tried a different sim card in your phone?
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Click to collapse
Other working SIM cards have been tried and don't work, and I can't even access the APN settings when I click on mobile settings it says "Insert SIM card to access"

Sorry you're having trouble. There's definitely a bad connection somewhere. You can try to clean the contacts out in the SIM card slot. I'm not exactly sure how you would go about that since its a tight area. The next step would be to replace the SIM card slot. But there's no way of knowing if that would even fix it. Its just a starting point.

Related

Can't look for networks

For some reason my LG Optimus 2x from Wind Mobile refuses to even look for a network. I go to settings and select manual for network, and it tries to look for half a second and then I get "error searching for networks" It's done this before, and usually just rebooting the phone would solve the problem. This time it had not solved the problem, my tried 3 different roms with no luck. I even took the sim card out and put into a my old Nokia, the phone was able to roam on the wind network and retrieve messages. I'm not really sure what the problem is anymore. I want to throw the phone against the wall, it's been a buggy piece of junk from the day I got it.
EDIT: It seems this is a Sim issue of some kind, I don't know if it's the Sim card or the Sim reader on the phone. It behaves the exact same way, regardless if there is a Sim card in it or not.
Final Edit: It was the Sim Card.

Sim card problem

Hello,
I currently have a Nano sim card and the Xperia Z doesn't seem to recognize it when I've fit it with the Nano to Micro sim adapter. Has anyone had success with the Nano to Micro adapter or does the Xperia Z only "recognize" true Micro sim cards?
My partner has the same phone as myself XZ she has the nano SIM working in her XZ it was fiddle getting the simcard in as the XZ has tray itself so I can't see reasons why you have these issues tbh I cut the simcard myself as she wanted the iPhone 5 till I got my upgrade she wanted this XZ now stuck with 3 contracts but hey hope this helps.. Just make sure it's all aligned up and it's inserted with SIM contacts facing down..
Sent from my C6603 using xda premium
charvin96 said:
Hello,
I currently have a Nano sim card and the Xperia Z doesn't seem to recognize it when I've fit it with the Nano to Micro sim adapter. Has anyone had success with the Nano to Micro adapter or does the Xperia Z only "recognize" true Micro sim cards?
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Click to collapse
I have a nano sim with micro sim adaptor, works fine, just make sure you have the sim inserted correctly and up the right way.
I can't for the life of me figure out what this network problem is. I'm with Bell Canada and the sim card is not cooperating - haven't been able to get service and I inserted the sim card with the adaptor properly because it recognizes the phone number I have. Going to try buying a Micro sim tomorrow and see if that works, if not, this phone might have to go back :crying:
charvin96 said:
I can't for the life of me figure out what this network problem is. I'm with Bell Canada and the sim card is not cooperating - haven't been able to get service and I inserted the sim card with the adaptor properly because it recognizes the phone number I have. Going to try buying a Micro sim tomorrow and see if that works, if not, this phone might have to go back :crying:
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Click to collapse
So what is your problem exactly? Can you make phone calls? Can you recieve phone calls? Is data not working?...
Anyway try this. Go into settings, then more under data usage, then mobile network settings, Access point names, do you have any listed here? If not go into network operators, should force the phone to search and list ALL the available networks, all the ones with the NO symbol will be other neworks you can't use on that SIM. Now select your appropriate option. Make sure data is enabled.
Data is enabled but I have the red exclamation point in the top left of the status bar indicating no service - can't make calls, no data, not able to browse the internet, etc. All the normal things you would expect to do with data, of course, I can still go on Wifi and such.
My network doesn't seem to be showing up when it searches for service providers, all I see is 2G/3G EXT under my available networks.
danw_oz said:
So what is your problem exactly? Can you make phone calls? Can you recieve phone calls? Is data not working?...
Anyway try this. Go into settings, then more under data usage, then mobile network settings, Access point names, do you have any listed here? If not go into network operators, should force the phone to search and list ALL the available networks, all the ones with the NO symbol will be other neworks you can't use on that SIM. Now select your appropriate option. Make sure data is enabled.
Click to expand...
Click to collapse
Maybe your provider is not sending out APN's/connection settings for this phone, or has the sending of APN's/connections locked down to known devices for their network, would pay to ask them first before you purchase another SIM etc.
xperia z no service
i have quite similar problem too. my problem is, i often got no service when i am outside my home. whenever i was in my home, the connection network is excellent. but when i went outside home like going to work, i got no service at all.
the only way i tried to get the connection back is by trying to call someone, then the network will be present about a couple of seconds and then no service at all.
please help me, i can make phone call when i am at home but i couldnt receive any phone call when i am outside. i am the opinion that the service provider cut my sim card wrongly. could it be the problem?
thanks in advance.
Hi Everyone,
I have purchased my Xperiz Z 'C6602' in the start of this year (2014). Yesterday, I faced a problem that my mobile was showing no Sim card detection. I have restarted my mobile many times, open the Sim slot and again placed it corrected but the problem persists. I have reset my mobile, check the aeroplane mode but all is well. I am wondering that how this happened because my mobile was working great. I used it at night very well and then after some hours at morning the mobile showed no network connection (detect no Sim) while the Sim was in the Sim Slot.
Please tell me the solution of this problem. Thanks
problems with 3 in 1 sim cards- solved
Had problems with my new Consumer Cellular card in a 6 month old LG phone (takes full size card) and a 1 year old Samsung 3 mini (takes mid sized card).
The original card they sent me was a 2 in 1 card and worked fine in both. When I had my number transfered from my original carrier they sent me a new card which was 3 in 1. It initially worked but then stopped in both within a couple of hours. They sent me new 3 in 1 card- same problem.
I read on line to put a piece of paper about the thickness of a manila folder between the top of the card and the metal bracket to apply more force to the contacts- worked fine in BOTH phones.
Why? Because the nano section of the SIM is thinner than the other two sections. To make matters worse, the side with the contacts is recessed into the card instead of flush to the face of the card. When it is placed in a non-nano phone, there is insufficient force on the electrical contacts.
Hope this helps someone.
dcm0123 said:
Had problems with my new Consumer Cellular card in a 6 month old LG phone (takes full size card) and a 1 year old Samsung 3 mini (takes mid sized card).
The original card they sent me was a 2 in 1 card and worked fine in both. When I had my number transfered from my original carrier they sent me a new card which was 3 in 1. It initially worked but then stopped in both within a couple of hours. They sent me new 3 in 1 card- same problem.
I read on line to put a piece of paper about the thickness of a manila folder between the top of the card and the metal bracket to apply more force to the contacts- worked fine in BOTH phones.
Why? Because the nano section of the SIM is thinner than the other two sections. To make matters worse, the side with the contacts is recessed into the card instead of flush to the face of the card. When it is placed in a non-nano phone, there is insufficient force on the electrical contacts.
Hope this helps someone.
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Click to collapse
Was looking up ways to get the sim card tray FIXED.. Brilliant solution, indeed. Paper ROCKS>> Once I put a few pieces of paper between the sim card and the tray, the sim is detected. Thanks a ton for sharing the simple and effective solution!!

[Q] what's wrong with my samsung galaxy s

I forgot the password on my e mail account on the phone, I thought I would factory reset it, when I do this the phone won't find the sim card, or any other network, I look in the settings for available networks, and it's got non and can't find any.so I thought maybe he needed unlocking butI had a look and it say's that the network lock off and so is everything else in that list. I even try putting different firmware on it like t mobile's firmware or vodafone I get the same reaction, no network availability on any sim card. is my phone bricked?
I can get everything else to work like the Internet, it's just that it will not recognised any sim card you put in there
Do you have still your IMEI number in settings->phone info?
And what helped me the other day, was to put the sim card out....clean it with a tissue or else and reinsert it again. Does the phone recognize an other sim card?

[Q] Nano sim activation through Verizon - insight needed

I'm unsure if my problem has to do with Verizon or if I need to run a factory reset or try other options. Here's my story:
As soon as the phone arrived today, I unlocked, rooted, and flashed TWRP. No sim was in at any point since I didn't have a nano sim to use for it.
I tried cutting my Galaxy Nexus micro sim into a nano sim (apparently this works for some people), but the N6 states "no sim card - no service" so I don't think it worked.
Went to a Verizon store and got a nano sim for 28 cents, but the clerk couldn't activate it or bind it to my account since Verizon doesn't have the N6 IMEI numbers in their database. He told me to call support. Support was actually helpful, somewhat knowledgeable at least, and tried to activate the sim card over the phone.
Apparently the sim is pending activation from the phone, but I'm still getting the "no sim card - no service" errors. Does anyone know if this error means that it can't connect to the network, or if the phone thinks the sim is physically missing? There seems to be only one way to add the sim to the little tray as far as I can tell (gold face up, matched corner).
Has anyone else had similar issues? Should I try reverting (unroot/stock recovery/etc)? I'm not sure what the best approach is to activate the sim as I'm uncertain if the issue is still with Verizon or the N6.
EDIT: Everything is working now. For those of you moving from a phone with a micro sim, all you need to do is:
1. Cut the micro card down to the size of a nano
2. Drop it in your nexus6
3. Make sure wifi is off if you've already run through the setup. This was my mistake!
4. Give it a few minutes and you'll see the mobile icon flash LTE
It may help if you change your mobile network settings to LTE preferred.
Same thing happened to me. Did you try spinning the sim card around? The notched corner didn't look so much like a notch by the time I was done trimming...
Larzzzz82 said:
Same thing happened to me. Did you try spinning the sim card around? The notched corner didn't look so much like a notch by the time I was done trimming...
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Click to collapse
Interesting. I trimmed off all the white plastic on the left and right sides so that I can rotate it or even flip it over. Going to try a few permutations... nothing yet. That's all it took eh?
That's all it took for me. Everything works. Data, voice, sms,mms... Everything.:good:
Larzzzz82 said:
That's all it took for me. Everything works. Data, voice, sms,mms... Everything.:good:
Click to expand...
Click to collapse
Still no dice. The gold face should be face up, right? I noticed that after a few minutes the error changes to "selected network unavailable", so maybe I'm putting it in right but now its just not being registered.
So far in my experience that message means you need to nuke and repave, including userdata.....YMMV
EDIT: Probably easier to get a new SIM from VZW, thats what I did
cmh714 said:
So far in my experience that message means you need to nuke and repave, including userdata.....YMMV
EDIT: Probably easier to get a new SIM from VZW, thats what I did
Click to expand...
Click to collapse
Thanks, I'll try a factory reset. I'm only running stock... can't imagine root or custom recovery would prevent the sim from being recognized. Perhaps when you click "skip" for the sim card part of the setup it can never be reconciled.
Factory reset didn't work either. Really irritating, it looks like the N6 that shipped from the play store came with android 5.0 instead of 5.0.0 or 5.0.1... possibly a development version from months ago?
I flashed the latest 5.0.1 factory images (boot, system, radio), then flashed TWRP, then did a factory reset to wipe data. At the setup prompt when I rebooted, it still says "insert sim card".
I'm not sure what else to try. If the sim card isn't activated I can't tell if that's why it wants me to insert a card, or if it physically thinks it is missing. I may need to order a nano sim to micro sim adapter, then put that in my old gnex and activate it that way, and finally move it over to the N6.
Does anyone have any other ideas or think I may have overlooked something?
mordrukk said:
Factory reset didn't work either. Really irritating, it looks like the N6 that shipped from the play store came with android 5.0 instead of 5.0.0 or 5.0.1... possibly a development version from months ago?
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Click to collapse
All of the stock shipped with 5.0 so far. Not 5.0.0. 5.0.1 update notification "should" arrive after initial bootup
Contacts screen side up. It took a while to get onto the network initially. .#.#4636#.#. On the dialer opens a testing menu. There is a drop down menu, middle of the phone info page. Mine is set to lte/cdma auto
Thanks, never knew about hidden dialer apps. I set mine to the same. It's been a few hours and still no connection, so I'm going to assume the fact that the sim isn't activated is what's causing the phone to believe it's not inserted. I really need another phone to test with... if the sim card can be activated or work on another device, and still doesn't work in the N6, then it'd be a hardware problem.
Also good to know 5.0 is standard.
Update: I tried using the cut micro sim again, but this time turned wifi off. Looks like cutting the micro sim worked after all. I'm somewhat recognized by the network, but the sim used no longer maps to my account, so I'm getting a verizon webpage stating "device error" and to call customer support. I think if I can get verizon to revert changes made on my account yesterday back to the gnex with my old sim that this will work.
Moral of the story - cutting micro sim cards will work, but turn off wifi when trying to test your sim!
I'll report back once this is finally resolved. Hopefully this helps someone else.
Got it working - just had to get a new micro sim for my gnex, re-activate that device, then I was able to cut it down to nano size and load it into my nexus6. With wifi off this time, everything worked, and it connected to the network.
I've updated the original post with instructions for anyone else who might be having this problem.

Please help, No Sim Card/Emergency Calls only

Any advice would be greatly appreciated. I have searched and could not find an answer to my issue. I purchased a T-mobile variant Galaxy S6 it was stuck on the Samsung logo but I only paid $100 so I figured worst case scenario sell it for parts. I managed to get it to boot everything works except cellular service. If I remove the Sim it says "Sim Card Removed" Restart. After restart it goes immediately to No Sim Card . I insert the Sim and it says "Sim card Detected" Restart. After Restart No Sim Card???? Checked IMEI its clean, flashed stock via Odin, pulled what little hair I had left out. Any words of wisdom? Thank you in advance for your time. forgot to add no mobile networks option at all in settings?
Does the SIM card work in another phone?
yes sim card works in other phones
Could be why you paid $100 for it. If your SIM works in another phone then there is a issue with the S6 being able to read your SIM. Have a friend with T-MOBILE? Try their SIM card. You might have a picky SIM.
of coarse it's why I paid a $100 for it, no matter what I can get my money back out of it but I was hoping to be able to fix it. Tried several sim cards same thing it recognizes the card restarts no sim card. I was thinking it might be the sim card reader itself but the fact that there's no Mobile networks in settings makes me think it's software related? Oh well I guess parts on ebay here I come. Anyone need a new display LoL
Same issue
Hi there. I have exactly the same issue with an O2 unlocked S6. I used my Ee sim on it till two weeks ago when suddenly i lost all network capacity (same as you). Previously i flashed an unbranded stock firmware in order to get rid of the o2 logo (may seem stupid but that was what i did). After 2 weeks of normal use with the new rom suddenaly i couldn't give/receive calls /texts. Since, i tried wiping, flashing, advanced wiping etc but same issue. Any advice is more than appreciated.

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