Just got the Verizon Moto X and now I am attempting to update it to the latest version (Android 4.4.2). I am currently on Android 4.2.2, which came with the phone out of the box. Whenever I go to About Phone > System Updates, it says "Checking for an available update" for a second and then the error message "An unexpected error has occured. Please try again later." pops up. I tried talking to Verizon (they redirected me to Motorola) and Motorola, where I was sent through the standard troubleshooting steps by someone who clearly didn't know anything about the phone. I tried restarting the phone, wiping the phone's cache, and looking for updates through the Motorola Device Manager on my computer (which said that my phone was up to date, even though it clearly isn't). Is there anything else I can do before I try a factory reset? I would prefer to download the OTA, but I have experience with rooting and installing custom ROMs, so if I have to install the update manually, I will (if it gets to that step, I will probably end up installing the 4.4.4 update which got sent out to soak testers).
mikestrong19 said:
Just got the Verizon Moto X and now I am attempting to update it to the latest version (Android 4.4.2). I am currently on Android 4.2.2, which came with the phone out of the box. Whenever I go to About Phone > System Updates, it says "Checking for an available update" for a second and then the error message "An unexpected error has occured. Please try again later." pops up. I tried talking to Verizon (they redirected me to Motorola) and Motorola, where I was sent through the standard troubleshooting steps by someone who clearly didn't know anything about the phone. I tried restarting the phone, wiping the phone's cache, and looking for updates through the Motorola Device Manager on my computer (which said that my phone was up to date, even though it clearly isn't). Is there anything else I can do before I try a factory reset? I would prefer to download the OTA, but I have experience with rooting and installing custom ROMs, so if I have to install the update manually, I will (if it gets to that step, I will probably end up installing the 4.4.4 update which got sent out to soak testers).
Click to expand...
Click to collapse
Do NOT upgrade until you've read another 24 hours on this board!!!!! I think you should take a second look at your status and see if you misread 4.4.2 as 4.2.2
If I may ask, why not update?
mikestrong19 said:
If I may ask, why not update?
Click to expand...
Click to collapse
If you dont mind having an unrootable phone than update.
4.2.2 and 4.4 is fully rootable and able to disable write protection, 4.4.2 and newer is not. once you upgrade past 4.4 you lose ability to gain write and root.
doitinthedirt said:
If you dont mind having an unrootable phone than update.
4.2.2 and 4.4 is fully rootable and able to disable write protection, 4.4.2 and newer is not. once you upgrade past 4.4 you lose ability to gain write and root.
Click to expand...
Click to collapse
Oh OK, that makes sense. Thanks for the info. I have another phone that I use for rooting, ROMs, etc. The Moto X is currently my daily phone, and I need it to be stable, so I am not worried about rooting or anything like that. Just want the latest stock Android version on there.
I just talked to Motorola on the phone again, and they went through the same standard checklist (restart, wipe cache, factory reset -- none of which worked). At this point, they are going to exchange my current phone for a new one, which works out for me. The Moto X I bought was used, so I am getting a new phone for a used price in a convoluted way.
mikestrong19 said:
Oh OK, that makes sense. Thanks for the info. I have another phone that I use for rooting, ROMs, etc. The Moto X is currently my daily phone, and I need it to be stable, so I am not worried about rooting or anything like that. Just want the latest stock Android version on there.
I just talked to Motorola on the phone again, and they went through the same standard checklist (restart, wipe cache, factory reset -- none of which worked). At this point, they are going to exchange my current phone for a new one, which works out for me. The Moto X I bought was used, so I am getting a new phone for a used price in a convoluted way.
Click to expand...
Click to collapse
Wow, what a waste. You could have just flashed the entire STOCK SBF as per the Return to Stock thread, and avoided costing Moto money, and hence raising the prices for everybody... :/
This would have repaired any filesystem corruption/damage, which is the only conceivable thing that might have caused your issue.
Your new one will probably have 4.4.2....which means no write protection disabling.
D'oh!
---------- Post added at 07:17 PM ---------- Previous post was at 07:17 PM ----------
You could have had FULL root on 4.2.2.
Related
Okay, so I see all these threads with everyone saying they have the official 4.4 OTA. My mom's AT&T Moto X still hasn't gotten it…is there something wrong with her phone?
If there's not a fix, can I download the official 4.4 OTA and flash it somehow? Her phone is not rooted or unlocked, and I don't intended to do either to the phone.
darnocs1 said:
Okay, so I see all these threads with everyone saying they have the official 4.4 OTA. My mom's AT&T Moto X still hasn't gotten it…is there something wrong with her phone?
If there's not a fix, can I download the official 4.4 OTA and flash it somehow? Her phone is not rooted or unlocked, and I don't intended to do either to the phone.
Click to expand...
Click to collapse
4.4? or 4.4.2?
4.4.2 isn't out for the ATT locked Moto X yet.
Either. I am still on 4.2.2.
Sent from my Galaxy S3 running agriff's i747z ROM (4.1.2)
darnocs1 said:
Either. I am still on 4.2.2.
Click to expand...
Click to collapse
Go here and download the Motorola Device Manager and you can update it through that. It is a lot safer.
Motorola Device Manager
Instructions for Using Motorola Device Manager to Update Your Moto X
If that doesn't work, you are going to need to back up her phone and do a factory reset.
I'm in the same situation
I retruned my moto x to carrier for a replacement(this one had all ota), and the new one doesn't receive any ota so far(1 week since this), nothing worked, Device Manager, Restoring it, Wipe Data/cache, Deleting cache from Framework google o reset the process, switched to 3g wifi,etc. What should i do?
PS: I phoned motorola and claro, they are tossing the ball beetween them
ganasiff said:
I retruned my moto x to carrier for a replacement(this one had all ota), and the new one doesn't receive any ota so far(1 week since this), nothing worked, Device Manager, Restoring it, Wipe Data/cache, Deleting cache from Framework google o reset the process, switched to 3g wifi,etc. What should i do?
PS: I phoned motorola and claro, they are tossing the ball beetween them
Click to expand...
Click to collapse
How did you restore it, factory reset? If so, you could try using RSD Lite to flash the sbf firmware for your carrier. You need the app MotorolaOTA to get the update. Maybe there is a problem with MotorolaOTA. If you froze MotorolaOTA, that is the problem.
If flashing the firmware for your carrier using RSD Lite doesn't work, it sounds like an IMEI problem with Motorola not recognizing your IMEI as being in need of the OTA. Call Motorola back and try to get to Tech Level 3. The first level are not very tech savvy. Next level is better, but not as good as Tech Level 3. You have to wait for a call back to get to Tech Level 3 or at least I did.
Cozume said:
How did you restore it, factory reset? If so, you could try using RSD Lite to flash the sbf firmware for your carrier. You need the app MotorolaOTA to get the update. Maybe there is a problem with MotorolaOTA. If you froze MotorolaOTA, that is the problem.
If flashing the firmware for your carrier using RSD Lite doesn't work, it sounds like an IMEI problem with Motorola not recognizing your IMEI as being in need of the OTA. Call Motorola back and try to get to Tech Level 3. The first level are not very tech savvy. Next level is better, but not as good as Tech Level 3. You have to wait for a call back to get to Tech Level 3 or at least I did.
Click to expand...
Click to collapse
I've done that too, RSDLite flash, i think i'll go for tech level 3 supp, how do i get that? Can i ask straight forward to it?.
Thanks for the reply
ganasiff said:
I've done that too, RSDLite flash, i think i'll go for tech level 3 supp, how do i get that? Can i ask straight forward to it?.
Thanks for the reply
Click to expand...
Click to collapse
You can always ask. I had to go through Tech Level 2 before I got a call back. They are based in Texas so call during M-F 9-5 CST.
darnocs1 said:
Okay, so I see all these threads with everyone saying they have the official 4.4 OTA. My mom's AT&T Moto X still hasn't gotten it…is there something wrong with her phone?
If there's not a fix, can I download the official 4.4 OTA and flash it somehow? Her phone is not rooted or unlocked, and I don't intended to do either to the phone.
Click to expand...
Click to collapse
Yes you can install RSD Lite and then "flash" ATT_XT1058_4.4-13.11.1Q2.X-69-3_CFC_1FF.xml
google the file name, download it and upzip it
---------- Post added at 04:49 AM ---------- Previous post was at 04:45 AM ----------
ganasiff said:
I've done that too, RSDLite flash, i think i'll go for tech level 3 supp, how do i get that? Can i ask straight forward to it?.
Thanks for the reply
Click to expand...
Click to collapse
if rsdlite doesnt work, like when i was trying to downgrade from 4.4 to 4.2.2, try MotoXtoolkit, it worked for me
Figured it out
Cozume said:
How did you restore it, factory reset? If so, you could try using RSD Lite to flash the sbf firmware for your carrier. You need the app MotorolaOTA to get the update. Maybe there is a problem with MotorolaOTA. If you froze MotorolaOTA, that is the problem.
If flashing the firmware for your carrier using RSD Lite doesn't work, it sounds like an IMEI problem with Motorola not recognizing your IMEI as being in need of the OTA. Call Motorola back and try to get to Tech Level 3. The first level are not very tech savvy. Next level is better, but not as good as Tech Level 3. You have to wait for a call back to get to Tech Level 3 or at least I did.
Click to expand...
Click to collapse
Aha! When you said "freeze MotoOTA" that reminded me that I had disabled the app because it kept FCing when I got the phone. I enabled that…we'll see if it works now.
Does new phone come with JB? If so should I stay with it and not to accept OTA?
It seems that Kitkat update introduced several issues (problem with email syncing, bluetooth incompatibility wit some cars, etc). Is there anything else? I am fine with not having the latest and greatest.
Also: is it possible to downgrade Moto X DE (GSM) back to JB? I am not 100% sure from reading this forum.
The kit Kat update had issues but nothing on the scale of the Samsung galaxy family's 4.3 update. I haven't noticed any issue on mine nor any on customers. Totally worth upgrading it.
Sent from my Lumia 928
The only issue I am having with mine is that while it says its connected to web (either lte or wifi) it won't actually connect. A reboot fixes the issue until it comes back.
texanman said:
The only issue I am having with mine is that while it says its connected to web (either lte or wifi) it won't actually connect. A reboot fixes the issue until it comes back.
Click to expand...
Click to collapse
Did you have this issue while on JB?
Dont know as mine came with 4.4 which did not have this weird issue. It may be something I installed so a wipe may be in order.
Go to KK, no question
tapped out via XT1053 DE
The only issue I had was Google maps not showing my direct location with high accuracy on. It was hard for me to distinguish if I needed to go right or left then it has a hard time rerouting. Which pissed my wife off lol.
MOTO X Slapped
It will come with KitKat, and good luck not bricking the phone trying to downgrade it.
sent via tapatalk
Don't forget text reflow has been deprecated. Major loss in browsers and reading apps.
Sent from my XT1053 using HoFo mobile app.
---------- Post added at 07:45 AM ---------- Previous post was at 07:36 AM ----------
@rbiter said:
Don't forget text reflow has been deprecated. Major loss in browsers and reading apps. Blink is in web view. Also means invert lost.
Sent from my XT1053 using HoFo mobile app.
Click to expand...
Click to collapse
Sent from my XT1053 using HoFo mobile app.
eksasol said:
It will come with KitKat, and good luck not bricking the phone trying to downgrade it.
sent via tapatalk
Click to expand...
Click to collapse
Mine arrived with 4.2.2 installed, (2 weeks ago) and it took two updates to get to 4.4, 1'st 4.2.2 then 4.4. No regrets on the update for me, but then again I let the updates fly when I turned on the phone.
eksasol said:
It will come with KitKat, and good luck not bricking the phone trying to downgrade it.
sent via tapatalk
Click to expand...
Click to collapse
Just got my vzw DE wednesday, 2/12/2014. Came with 4.2.2 pre-camera update. soon as it booted it took the 4.2.2 camera update, then shortly after that came 4.4. did all the updates then unlocked the bootloader, installed twrp and rooted. happy as a clam!
Teksu said:
Just got my vzw DE wednesday, 2/12/2014. Came with 4.2.2 pre-camera update. soon as it booted it took the 4.2.2 camera update, then shortly after that came 4.4. did all the updates then unlocked the bootloader, installed twrp and rooted. happy as a clam!
Click to expand...
Click to collapse
let me make this blunt before you even get your phone
your phone is a DE so you can root any version
is you come with 4.2.2 camera update or 4.4 you can upgrade and downgrade between thouse two versions only
if your phone comes with 4.4.2 you can not downgrade at all so just root it and enjoy because most people are trying to get there and bricking there phones half the time.
if you have any other question please post or PM me
dray_jr said:
let me make this blunt before you even get your phone
your phone is a DE so you can root any version
is you come with 4.2.2 camera update or 4.4 you can upgrade and downgrade between thouse two versions only
if your phone comes with 4.4.2 you can not downgrade at all so just root it and enjoy because most people are trying to get there and bricking there phones half the time.
if you have any other question please post or PM me
Click to expand...
Click to collapse
That makes it very clear. But can you elaborate on why downgrade from 4.4.2 is not possible? I currently use rooted Droid Incredible on Verizon with CM 7.1 and if I am not mistaken I can flash pretty much any previous ROM I want (I really haven't tinkered with it for last couple of years, so I may be wrong).
JoeSchmoe007 said:
That makes it very clear. But can you elaborate on why downgrade from 4.4.2 is not possible? I currently use rooted Droid Incredible on Verizon with CM 7.1 and if I am not mistaken I can flash pretty much any previous ROM I want (I really haven't tinkered with it for last couple of years, so I may be wrong).
Click to expand...
Click to collapse
Moto changed the bootloader in 4.4.2 and they dont allow you to downgrade
Moto X DE - mine coming soon as well - some questions
dray_jr said:
Moto changed the bootloader in 4.4.2 and they dont allow you to downgrade
Click to expand...
Click to collapse
My VZW Moto X DE is on its way to me, and I've spent a bunch of time on the forums yet still have the following questions and hope you can help. My current phone is an original Droid Incredible, which I rooted, mostly for recovery, backups, tethering, and system monitoring. This site was a great resource back when I did that and I greatly appreciated the information.
RE: the Moto X, I've read the steps for unlocking the bootloader and which paths for upgrading/downgrading are safe given the release shipped with the phone. That information was for the standard Moto X. If the DE is unlocked, can I just go straight to rooting the phone? If the OTA updates won't work with root, is it best to accept the latest OTA pushes once my phone is online and then root? I want to be clear about what I've gained by getting the DE edition. Why go back to 4.4.2 if it ships with a later release?
I have no plans in the near future for changing ROM's. I'd just like to initially install what I am using on the Incredible - the clockworkmod recovery app (or current equivalent), titanium backuip, and a good tethering program. I currently use android wifi tether.
Thanks for any help.
dmm108 said:
My VZW Moto X DE is on its way to me, and I've spent a bunch of time on the forums yet still have the following questions and hope you can help. My current phone is an original Droid Incredible, which I rooted, mostly for recovery, backups, tethering, and system monitoring. This site was a great resource back when I did that and I greatly appreciated the information.
RE: the Moto X, I've read the steps for unlocking the bootloader and which paths for upgrading/downgrading are safe given the release shipped with the phone. That information was for the standard Moto X. If the DE is unlocked, can I just go straight to rooting the phone? If the OTA updates won't work with root, is it best to accept the latest OTA pushes once my phone is online and then root? I want to be clear about what I've gained by getting the DE edition.
I have no plans in the near future for changing ROM's. I'd just like to initially install what I am using on the Incredible - the clockworkmod recovery app (or current equivalent), titanium backuip, and a good tethering program. I currently use android wifi tether.
Thanks for any help.
Click to expand...
Click to collapse
I have a dev ed and keep mine the same way you intend... What I've gleaned so far is that the each update includes a new bootloader version that cannot be downgraded, i.e. if you take 4.4.2 you cannot downgrade to 4.4. At this point the VZW version only has 4.4.
As far as getting the phone to how you want it after you take the upgrades the material in the following two links should get you right where you want to be...
Custom recovery...
http://forum.xda-developers.com/showthread.php?t=2424110
Verizon boot animation and tether hack...
http://forum.xda-developers.com/showthread.php?t=2645343
He kind of muddied it up by adding other cleanup tools that I'm not interested in, if you're like me and only want the tether hack you will need to go to the 140.45.5 folder in his link and download xt1060-140.45.5-vzw-removal-s.zip He also has an undo zip that you might want to download and stash away just in case.
This part is speculative and potentially dangerous so take with a grain of salt and correct me if I'm wrong.
My understanding is that the big issue from the downgrade is that there will be a partition table mismatch if one takes an OTA upgrade and the phone will be bricked, though I can find nothing solid on this. Being that I plan on keeping a custom recovery I don't have to worry about accidentally taking an OTA and for some reason prefer to have the ability to downgrade, when 4.4.2 comes out I'm going to try to flash everything but the bootloader and I believe the partition table, (I need to read more and understand more before I speak with authority) to see if I can get away with it.
Also, on a side note, I found that freezing pre installed apps/bloat destroyed the wonderful battery life I was getting so I would suggest you keep your phone stock for a few days to get a feel for how the phone behaves before you begin freezing bloat.
Enjoy your new toy!
edthesped said:
I have a dev ed and keep mine the same way you intend... What I've gleaned so far is that the each update includes a new bootloader version that cannot be downgraded, i.e. if you take 4.4.2 you cannot downgrade to 4.4. At this point the VZW version only has 4.4.
As far as getting the phone to how you want it after you take the upgrades the material in the following two links should get you right where you want to be...
Custom recovery...
http://forum.xda-developers.com/showthread.php?t=2424110
Verizon boot animation and tether hack...
http://forum.xda-developers.com/showthread.php?t=2645343
He kind of muddied it up by adding other cleanup tools that I'm not interested in, if you're like me and only want the tether hack you will need to go to the 140.45.5 folder in his link and download xt1060-140.45.5-vzw-removal-s.zip He also has an undo zip that you might want to download and stash away just in case.
This part is speculative and potentially dangerous so take with a grain of salt and correct me if I'm wrong.
My understanding is that the big issue from the downgrade is that there will be a partition table mismatch if one takes an OTA upgrade and the phone will be bricked, though I can find nothing solid on this. Being that I plan on keeping a custom recovery I don't have to worry about accidentally taking an OTA and for some reason prefer to have the ability to downgrade, when 4.4.2 comes out I'm going to try to flash everything but the bootloader and I believe the partition table, (I need to read more and understand more before I speak with authority) to see if I can get away with it.
Also, on a side note, I found that freezing pre installed apps/bloat destroyed the wonderful battery life I was getting so I would suggest you keep your phone stock for a few days to get a feel for how the phone behaves before you begin freezing bloat.
Enjoy your new toy!
Click to expand...
Click to collapse
Thanks for that information. The last paragrapht seems counter-intuitive. I froze apps on the incredible so that it would reduce battery drain, why would freezing apps increase battery drain?
dmm108 said:
Thanks for that information. The last paragrapht seems counter-intuitive. I froze apps on the incredible so that it would reduce battery drain, why would freezing apps increase battery drain?
Click to expand...
Click to collapse
No idea, but freezing moto apps killed the battery. I haven't figured out what the culprit is yet as I'll be travelling this week and I don't want to jack up the phone while I'm on the road. I suspect another system app was spending effort looking for a missing app. Had I not ran my phone stock for a week I may have assumed that was just the phone as the high battery use was about the same as what I typically got on my S3. However, once I started freezing apps battery life went way down. Battery is good again after defrosting all Moto stuff that I assumed to be garbage. Once I get off the road I'll start freezing apps one at a time to see if I can isolate the culprit.
My thought is if you run it stock for a week you'll have a pretty good feel as to how the phone performs so you'll know whether your tweaks are helping or hurting you.
edthesped said:
Verizon boot animation and tether hack...
http://forum.xda-developers.com/showthread.php?t=2645343
Click to expand...
Click to collapse
Now that I'm looking at a full size computer I see that you are not getting a VZW version, The link above is not good! Sorry
edthesped said:
Now that I'm looking at a full size computer I see that you are not getting a VZW version, The link above is not good! Sorry
Click to expand...
Click to collapse
Yes, I am getting the Verizon DE. (VZW, 1st post).
I am having difficulties updating to the newest system update on the stock rom. I am rooted and have unlocked my bootloader, so that may have something to do with it. I am also running on straight talk, but I doubt that would be an issue, as it says it's already downloaded it and it just needs to install it. When I click install now, it turns the phone off, does the little thingy, then reboots. Upon rebooting, everything loads up, and a popup appears saying that the update failed, and then every hour it pops up asking to update. Do you know why this is happening and how to fix it, or a way to permanently suppress this popup?
ace_case said:
I am having difficulties updating to the newest system update on the stock rom. I am rooted and have unlocked my bootloader, so that may have something to do with it. I am also running on straight talk, but I doubt that would be an issue, as it says it's already downloaded it and it just needs to install it. When I click install now, it turns the phone off, does the little thingy, then reboots. Upon rebooting, everything loads up, and a popup appears saying that the update failed, and then every hour it pops up asking to update. Do you know why this is happening and how to fix it, or a way to permanently suppress this popup?
Click to expand...
Click to collapse
You need to be completely stock to take the OTA. If you haven't flashed Mex or Bell, I have a zip, maybe flashable (can't test, broke phone) that contains a completely stock /system. Or you can just backup your apps and flash the stock AT&T fastboot.
Post with link to zip.
skeevydude said:
You need to be completely stock to take the OTA. If you haven't flashed Mex or Bell, I have a zip, maybe flashable (can't test, broke phone) that contains a completely stock /system. Or you can just backup your apps and flash the stock AT&T fastboot.
Post with link to zip.
Click to expand...
Click to collapse
Is there a way to just suppress the update? I am a little wary of flashing etc. after the close call my first time...
ace_case said:
Is there a way to just suppress the update? I am a little wary of flashing etc. after the close call my first time...
Click to expand...
Click to collapse
Yes, you clear the cache. But if you want to leave yourself open to be vulnerable to the Heartbleed bug, a pretty serious security issue, then by all means, leave your front door unlocked so hackers can tap into your device and take anything they want.
palmbeach05 said:
Yes, you clear the cache. But if you want to leave yourself open to be vulnerable to the Heartbleed bug, a pretty serious security issue, then by all means, leave your front door unlocked so hackers can tap into your device and take anything they want.
Click to expand...
Click to collapse
I'd say it's more like posting on Craigslist that you're going on vacation and then leaving all the doors open with your debit/credit card on the coffee table. It's a pretty serious bug, and according to wikipedia, 1.5% of the most popular 800,000 websites are still vulnerable to the bug, not to mention running a sideloaded app or connecting to a malicious website.
got the same issue on one of my atrix hd's but not the other. On mine that I unlocked the bootloader and rooted myself took the ota update but the other which was bought in the same condition will not and just keeps giving an error. trying to figure this out now so will update.
lilred91 said:
got the same issue on one of my atrix hd's but not the other. On mine that I unlocked the bootloader and rooted myself took the ota update but the other which was bought in the same condition will not and just keeps giving an error. trying to figure this out now so will update.
Click to expand...
Click to collapse
Flashing back to completely stock may be the easiest way to get the update.
lilred91 said:
got the same issue on one of my atrix hd's but not the other. On mine that I unlocked the bootloader and rooted myself took the ota update but the other which was bought in the same condition will not and just keeps giving an error. trying to figure this out now so will update.
Click to expand...
Click to collapse
If you flash the OTA update manually using something like Philz recovery, you can see the progress on the screen and where it stops updating. For me, it kept hanging on updating the smartactions.apk, which was because I had previously (long time ago) merged updates of the app to my System partition (along with a few other apps that were updated). This will mess up any attempt to do an OTA update, because your "stock" ROM is no longer stock.
I ended up having to flash back to the real stock with Mythtools, then install the OTA zip manually.
If you can't find the zip in your cache, you can download it directly from this post (thanks @skeevydude): http://forum.xda-developers.com/showpost.php?p=52657363&postcount=13
[solved]
Tried to update the phone to 5.1 OTA. I have unlocked bootloader, TWRP, Root, completely stock 4.4.4 TMO other than that. I flashed the stock recovery back, and I understand that the update will break root. Then I downloaded the OTA, and went to install. It began to install in stock recovery, then rebooted after just a few seconds. Got a message that says something like "sorry there was a problem updating your moto x no changes were made" I accidentally closed the window before writing down exactly what it said, but that was basically it. Any ideas?
Now the OTA isn't even available if I check for it in settings, which is a bummer, but I understand that's probably because of it being a soak test... I just want to be ready for it when it does become available again.
Any helps is appreciated!
------
UPDATE: Solved on Reddit. For those who don't know, you can't flash an OTA if you have rooted, even if you haven't done anything with root. I didn't think this was the case, as it hasn't been an issue with different devices previously, but apparently that changed with lollipop.
rickathenrystuff said:
[solved]
Tried to update the phone to 5.1 OTA. I have unlocked bootloader, TWRP, Root, completely stock 4.4.4 TMO other than that. I flashed the stock recovery back, and I understand that the update will break root. Then I downloaded the OTA, and went to install. It began to install in stock recovery, then rebooted after just a few seconds. Got a message that says something like "sorry there was a problem updating your moto x no changes were made" I accidentally closed the window before writing down exactly what it said, but that was basically it. Any ideas?
Now the OTA isn't even available if I check for it in settings, which is a bummer, but I understand that's probably because of it being a soak test... I just want to be ready for it when it does become available again.
Any helps is appreciated!
------
UPDATE: Solved on Reddit. For those who don't know, you can't flash an OTA if you have rooted, even if you haven't done anything with root. I didn't think this was the case, as it hasn't been an issue with different devices previously, but apparently that changed with lollipop.
Click to expand...
Click to collapse
If you were part of the MFN soak test, you do acknowledge and agree to flashing back to 100% stock if you are rooted, when you accept entrance into the test.
Not being 100% stock HAS been an issue in the past. That is why this thread -> http://forum.xda-developers.com/moto-x/general/faq-how-to-prepare-ota-update-carriers-t3126425 and its predecessors existed.
.
I never agreed to anything with this one. The update just showed up on my phone. I wasn't a part of the official soak test... Probably just part of the initial rollout/soak test/whatever-it's-called.
Regarding root being an issue before, that simply hasn't been the case for me previously, at least on different phones. It's always been understood that taking the ota would break root, but not that I had to remove root prior to taking it. Even the post you quoted indicates that... "You should expect to lose root when you take an OTA."
Regardless of what it was before, it's worth noting to future people who run in to this issue, that yes, you have to completely remove root in order to accept the ota.
rickathenrystuff said:
I never agreed to anything with this one. The update just showed up on my phone. I wasn't a part of the official soak test... Probably just part of the initial rollout/soak test/whatever-it's-called.
Click to expand...
Click to collapse
I wasn't aware it was being sent out to anyone but those who were invited by the MFN yet... then again, I haven't been on as often lately and might have missed it.
rickathenrystuff said:
Regarding root being an issue before, that simply hasn't been the case for me previously, at least on different phones. It's always been understood that taking the ota would break root, but not that I had to remove root prior to taking it. Even the post you quoted indicates that... "You should expect to lose root when you take an OTA."
Click to expand...
Click to collapse
{bold added by me} And that is the biggest issue we've seen... comparing what happened on other phones to the 2013 X...
I see it happen all too often.
And yes, those posts do say you should expect to lose root... but they also discuss the pre-flash validations, and that returning to stock is required.
rickathenrystuff said:
Regardless of what it was before, it's worth noting to future people who run in to this issue, that yes, you have to completely remove root in order to accept the ota.
Click to expand...
Click to collapse
Oh, I completely agree.
I've just taken my phone out of box, this is October 2015, and the moment I opened the phone first it started overheating and second I checked for updates and it says "software upto date".
The software is stuck at 5.0 and I don't know why I'm not receiving a single update when it's the time people are getting Android M. I've a Nexus 5 too and it's up to date to Marshmallow while this one is still stuck at 5.0 Lollipop.
I guess this has got to do something with the OTA feature and I want to fix this instead of flashing OS manually. So please tell me what to do now.
Till now after many Google searches I did twice reset of my phone and cleared data cache everything of Google Services Framework, but still nothing is helping.
Just 1 day old nonrooted nothing ever did, everything's from my side fine, just not understanding what to do.
Please please help me soon, I'm regretting buying nexus 6 now!
Aniket Sarkar said:
I've just taken my phone out of box, this is October 2015, and the moment I opened the phone first it started overheating and second I checked for updates and it says "software upto date".
The software is stuck at 5.0 and I don't know why I'm not receiving a single update when it's the time people are getting Android M. I've a Nexus 5 too and it's up to date to Marshmallow while this one is still stuck at 5.0 Lollipop.
I guess this has got to do something with the OTA feature and I want to fix this instead of flashing OS manually. So please tell me what to do now.
Till now after many Google searches I did twice reset of my phone and cleared data cache everything of Google Services Framework, but still nothing is helping.
Just 1 day old nonrooted nothing ever did, everything's from my side fine, just not understanding what to do.
Please please help me soon, I'm regretting buying nexus 6 now!
Click to expand...
Click to collapse
seriously?? your regretting it ??
you need patience...
patience....
patience....
I think I've mentioned that I'm not even getting 5.1, okay not even 5.0.1
Can someone please understand the level of problem I'm facing?
I've already mentioned while others are at 6.0, I'm not going anywhere ahead of 5.0
Please help!
Where did you buy your phone from? Are you sure it is not running a custom ROM? Is the bootloader locked?
Keep the phone connected to the internet (WiFi or cellular data), and sign into your Google Account, and wait another day. It may take a day or two to get update notification.
Edit - depending on your build#, you can download the OTA files and sideload them using ADB (don't need to unlock bootloader if that is a concern), or the faster option would be to just unlock the bootloader, and flash the latest factory image.
im on my 3rd day on my nexus.. but im not losing hope.. im still waiting for the ota.. its on 5.1 lmy47d...
So here is something funny. I was waiting and waiting for 6.0 on my nexus 6 for days. Never came. I have friends that have the same phone on the same carrier and they had already received their updates. So frustration and being impatient had gotten the best of me and I decided i was going to side load the update. In order to do so you need to unlock the boot loader which will wipe all of your data, EVERYTHING. When the phone rebooted completely wiped i went through the initial set up and it wasn't 5 min later the 6.0 update came rolling in like no big deal. WTF. I don't know why it wouldn't find it on its own but i wouldn't. Needless to day that is what I did and ended up getting it in a round about way. Maybe give that a try if you get to impatient and at that point if it doesn't show up just side load it. Hope this helps
Same, stuck on 5.1 LMY47D
google gives us factory images for a reason. if you arent patient enough to wait for an ota, just flash a factory image yourself, instead of starting threads about how you arent getting an ota. whats the point of a thread about you not getting an ota?
snoprosledneck88 said:
....I decided i was going to side load the update. In order to do so you need to unlock the boot loader which will wipe all of your data, EVERYTHING.
Click to expand...
Click to collapse
Sideloading the OTA using "ADB sideload" doesn't require you to unlock the bootloader.
Unlocking the bootloader is needed if you choose to flash the factory image file instead of the OTA file
jj14 said:
Sideloading the OTA using "ADB sideload" doesn't require you to unlock the bootloader.
Unlocking the bootloader is needed if you choose to flash the factory image file instead of the OTA file
Click to expand...
Click to collapse
Your right, I'm sorry. That's what I meant to say.
Sent from my Nexus 6 using Tapatalk
I got mine today and its on android 5 Doesn't want to update either, keeps saying its up to date. Haven't done anything yet with the phone. Looking now how ADB Sideload works.
jj14 said:
Where did you buy your phone from? Are you sure it is not running a custom ROM? Is the bootloader locked?
Keep the phone connected to the internet (WiFi or cellular data), and sign into your Google Account, and wait another day. It may take a day or two to get update notification.
Edit - depending on your build#, you can download the OTA files and sideload them using ADB (don't need to unlock bootloader if that is a concern), or the faster option would be to just unlock the bootloader, and flash the latest factory image.
Click to expand...
Click to collapse
I've bought it from an online retailer Flipkart in India.
I'm sure there's no changes made in phone and it's original and is as a new nexus 6 should be. Just this software update is causing me problems
snoprosledneck88 said:
So here is something funny. I was waiting and waiting for 6.0 on my nexus 6 for days. Never came. I have friends that have the same phone on the same carrier and they had already received their updates. So frustration and being impatient had gotten the best of me and I decided i was going to side load the update. In order to do so you need to unlock the boot loader which will wipe all of your data, EVERYTHING. When the phone rebooted completely wiped i went through the initial set up and it wasn't 5 min later the 6.0 update came rolling in like no big deal. WTF. I don't know why it wouldn't find it on its own but i wouldn't. Needless to day that is what I did and ended up getting it in a round about way. Maybe give that a try if you get to impatient and at that point if it doesn't show up just side load it. Hope this helps
Click to expand...
Click to collapse
Well I'm damn impatient, if I'd 5.1.1 and waited for 6.0 I'd have definitely had some patience, but waiting from 5.0 doesn't make sense.
Anyways to the point, after listening to your story, I tried same thing, clearing cache and reset from recovery mode, but still it didn't help
Hope there's some other resolution to this now.
I suspect it was your post that I responded to, at another forum - but you have two options really
1. Unlock bootloader (wipes data), and flash latest image
2. ADB Sideload OTAs one after the other in the right sequence (see http://forum.xda-developers.com/nexus-6/general/ref-nexus-6-stock-ota-urls-t2906493 for OTA URLs) - check your current build and choose a path to get to the build you want
I am having the same problem.
I am having the same problem. Have you tried resetting the phone and starting it without the sim?