I've just taken my phone out of box, this is October 2015, and the moment I opened the phone first it started overheating and second I checked for updates and it says "software upto date".
The software is stuck at 5.0 and I don't know why I'm not receiving a single update when it's the time people are getting Android M. I've a Nexus 5 too and it's up to date to Marshmallow while this one is still stuck at 5.0 Lollipop.
I guess this has got to do something with the OTA feature and I want to fix this instead of flashing OS manually. So please tell me what to do now.
Till now after many Google searches I did twice reset of my phone and cleared data cache everything of Google Services Framework, but still nothing is helping.
Just 1 day old nonrooted nothing ever did, everything's from my side fine, just not understanding what to do.
Please please help me soon, I'm regretting buying nexus 6 now!
Aniket Sarkar said:
I've just taken my phone out of box, this is October 2015, and the moment I opened the phone first it started overheating and second I checked for updates and it says "software upto date".
The software is stuck at 5.0 and I don't know why I'm not receiving a single update when it's the time people are getting Android M. I've a Nexus 5 too and it's up to date to Marshmallow while this one is still stuck at 5.0 Lollipop.
I guess this has got to do something with the OTA feature and I want to fix this instead of flashing OS manually. So please tell me what to do now.
Till now after many Google searches I did twice reset of my phone and cleared data cache everything of Google Services Framework, but still nothing is helping.
Just 1 day old nonrooted nothing ever did, everything's from my side fine, just not understanding what to do.
Please please help me soon, I'm regretting buying nexus 6 now!
Click to expand...
Click to collapse
seriously?? your regretting it ??
you need patience...
patience....
patience....
I think I've mentioned that I'm not even getting 5.1, okay not even 5.0.1
Can someone please understand the level of problem I'm facing?
I've already mentioned while others are at 6.0, I'm not going anywhere ahead of 5.0
Please help!
Where did you buy your phone from? Are you sure it is not running a custom ROM? Is the bootloader locked?
Keep the phone connected to the internet (WiFi or cellular data), and sign into your Google Account, and wait another day. It may take a day or two to get update notification.
Edit - depending on your build#, you can download the OTA files and sideload them using ADB (don't need to unlock bootloader if that is a concern), or the faster option would be to just unlock the bootloader, and flash the latest factory image.
im on my 3rd day on my nexus.. but im not losing hope.. im still waiting for the ota.. its on 5.1 lmy47d...
So here is something funny. I was waiting and waiting for 6.0 on my nexus 6 for days. Never came. I have friends that have the same phone on the same carrier and they had already received their updates. So frustration and being impatient had gotten the best of me and I decided i was going to side load the update. In order to do so you need to unlock the boot loader which will wipe all of your data, EVERYTHING. When the phone rebooted completely wiped i went through the initial set up and it wasn't 5 min later the 6.0 update came rolling in like no big deal. WTF. I don't know why it wouldn't find it on its own but i wouldn't. Needless to day that is what I did and ended up getting it in a round about way. Maybe give that a try if you get to impatient and at that point if it doesn't show up just side load it. Hope this helps
Same, stuck on 5.1 LMY47D
google gives us factory images for a reason. if you arent patient enough to wait for an ota, just flash a factory image yourself, instead of starting threads about how you arent getting an ota. whats the point of a thread about you not getting an ota?
snoprosledneck88 said:
....I decided i was going to side load the update. In order to do so you need to unlock the boot loader which will wipe all of your data, EVERYTHING.
Click to expand...
Click to collapse
Sideloading the OTA using "ADB sideload" doesn't require you to unlock the bootloader.
Unlocking the bootloader is needed if you choose to flash the factory image file instead of the OTA file
jj14 said:
Sideloading the OTA using "ADB sideload" doesn't require you to unlock the bootloader.
Unlocking the bootloader is needed if you choose to flash the factory image file instead of the OTA file
Click to expand...
Click to collapse
Your right, I'm sorry. That's what I meant to say.
Sent from my Nexus 6 using Tapatalk
I got mine today and its on android 5 Doesn't want to update either, keeps saying its up to date. Haven't done anything yet with the phone. Looking now how ADB Sideload works.
jj14 said:
Where did you buy your phone from? Are you sure it is not running a custom ROM? Is the bootloader locked?
Keep the phone connected to the internet (WiFi or cellular data), and sign into your Google Account, and wait another day. It may take a day or two to get update notification.
Edit - depending on your build#, you can download the OTA files and sideload them using ADB (don't need to unlock bootloader if that is a concern), or the faster option would be to just unlock the bootloader, and flash the latest factory image.
Click to expand...
Click to collapse
I've bought it from an online retailer Flipkart in India.
I'm sure there's no changes made in phone and it's original and is as a new nexus 6 should be. Just this software update is causing me problems
snoprosledneck88 said:
So here is something funny. I was waiting and waiting for 6.0 on my nexus 6 for days. Never came. I have friends that have the same phone on the same carrier and they had already received their updates. So frustration and being impatient had gotten the best of me and I decided i was going to side load the update. In order to do so you need to unlock the boot loader which will wipe all of your data, EVERYTHING. When the phone rebooted completely wiped i went through the initial set up and it wasn't 5 min later the 6.0 update came rolling in like no big deal. WTF. I don't know why it wouldn't find it on its own but i wouldn't. Needless to day that is what I did and ended up getting it in a round about way. Maybe give that a try if you get to impatient and at that point if it doesn't show up just side load it. Hope this helps
Click to expand...
Click to collapse
Well I'm damn impatient, if I'd 5.1.1 and waited for 6.0 I'd have definitely had some patience, but waiting from 5.0 doesn't make sense.
Anyways to the point, after listening to your story, I tried same thing, clearing cache and reset from recovery mode, but still it didn't help
Hope there's some other resolution to this now.
I suspect it was your post that I responded to, at another forum - but you have two options really
1. Unlock bootloader (wipes data), and flash latest image
2. ADB Sideload OTAs one after the other in the right sequence (see http://forum.xda-developers.com/nexus-6/general/ref-nexus-6-stock-ota-urls-t2906493 for OTA URLs) - check your current build and choose a path to get to the build you want
I am having the same problem.
I am having the same problem. Have you tried resetting the phone and starting it without the sim?
Related
Verizon 6 here...got prompted to update. Downloaded and was ready for the install and reboot. Phone rebooted. Still 5.0? And device up to date. How can i redownload? Please help
StrangeTimes said:
Verizon 6 here...got prompted to update. Downloaded and was ready for the install and reboot. Phone rebooted. Still 5.0? And device up to date. How can i redownload? Please help
Click to expand...
Click to collapse
Do you have a custom recovery and/or rooted? If so, the OTA fails. The reminder will probably come back in a day or so.
Same thing happened to me. I received the notice literally seconds after rooting and flashing custom recovery. I tried it anyway for ****s and grins, and it failed of course. After rebooting post failure, mine also stated it was up to date.
I did it the hard way, flashed system and radio using fastboot. All up to date now. :good:
Bone stock no root or anything. Would hard reset work? Or will it reprompt soon?
It's hard to say exactly, but given the image was just posted by Google today, and OTAs are already pushing out, you may see it again tomorrow.
I cleared the framework. Still nothing.
Connect to a charger, it reappear and I was able to update. BTW make sure you on WiFi
So wifi connect to charger and clear framework. Will try. Anyone else have solutions?
Yet to repop update. Still getting the up to date...
StrangeTimes said:
Verizon 6 here...got prompted to update. Downloaded and was ready for the install and reboot. Phone rebooted. Still 5.0? And device up to date. How can i redownload? Please help
Click to expand...
Click to collapse
Same thing is happening on my Nexus 7 2013. I've tried it 5 different times.
Sent from my SM-N900V
Same here... fully stock and unrooted Nexus 6 with VZW sim. Got an update notification. Tried to update and the notification just went away and now says I'm up-to-date even thought the update never installed... still on 5.0.
Any solutionsnyet? Hard reset phone does nothing btw
Man... Was really hoping to wake up to the update popping up again. No dice.
att nexus 6 failed 5.0.1
Got notification on att nexus 6 completely stock, for the update to 5.0.1, after accepting the install and agreeing for the restart, it never restarted or updated anything. Still on 5.0. Checking for updates shows that i'm "up to date" and attempting to side load the update via ADB fails.
Got the ota update just now. Install was successful.
I have a question. Last night I went to about phone and check for an update and there it was 5.01 I selected to install it then it said it was going to restart and then banner went away and the phone never restarted. I tried checking for update again and its not there anymore plus my phone is at 5.0 . I was wondering if anyone has experienced this and what the solution was. Also If I where to update it manually will that mess anything up with my updates of were I get it from now. So for example my phone is from Motorola where does it get its updates from same place as Google play store? So I ask this because I think the people who post the updates they are for Google play edition and I don't want to turn my phone into Google play edition if its different from the Motorola version.
Thanks,
You're not alone. Several threads on this in general forum and Q&A. Consensus so far is hang tight and the update should resurface.
Sent from my Nexus 6 using XDA Free mobile app
Factory image is still on Google website. Grab it there.
bluh5d said:
I have a question. Last night I went to about phone and check for an update and there it was 5.01 I selected to install it then it said it was going to restart and then banner went away and the phone never restarted. I tried checking for update again and its not there anymore plus my phone is at 5.0 . I was wondering if anyone has experienced this and what the solution was. Also If I where to update it manually will that mess anything up with my updates of were I get it from now. So for example my phone is from Motorola where does it get its updates from same place as Google play store? So I ask this because I think the people who post the updates they are for Google play edition and I don't want to turn my phone into Google play edition if its different from the Motorola version.
Thanks,
Click to expand...
Click to collapse
Same thing happened here, I assumed it was due to me having unlocked bootloader & custom recovery. So I just manually flashed the factory image update using ADB. Easy peasy. You can do the same.
Cheers
If I manually flash the image will it change where my future otas come from ? Like doesnt a motorola nexus 6 updates come from a different server than a google play nexus 6 ?
Same thing for me, except I was waiting to be able to charge up my phone before installing. By the time I got to a charger it was gone. I'll probably just wait for it to resurface.
Same same here. Fully stock. Is the common theme for people experiencing this that they are on VZW? I am. Tmo bought phone with VZW sim.
Fyi, rebooting and charging havent helped.
I know i can manually update, but I'm hoping to confirm that the OTA process still works correctly with my stock phone running on VZW.
Its not only VZW.. I'm T-Mobile and the same happened
SirRastusBear said:
Same thing happened here, I assumed it was due to me having unlocked bootloader & custom recovery. So I just manually flashed the factory image update using ADB. Easy peasy. You can do the same.
Cheers
Click to expand...
Click to collapse
Did you flash the 5.0.1 completely (all partitions), or did you just flash system.img to get the 5.0.1 update? I'm trying to figure out the easiest way to get from 5.0 to 5.0.1 since I'm (stock) rooted and have thus modified the system partition, so can't do the OTA.
mlevin said:
Did you flash the 5.0.1 completely (all partitions), or did you just flash system.img to get the 5.0.1 update? I'm trying to figure out the easiest way to get from 5.0 to 5.0.1 since I'm (stock) rooted and have thus modified the system partition, so can't do the OTA.
Click to expand...
Click to collapse
Flashed each separately.
Flash bootloader image
Reboot bootloader (important)
Flash radio image
Flash recovery image
Flash boot image
Flash system image (takes a while)
Flash userdata image ONLY if you want to wipe your own data
Reboot when done
Flash custom recovery
Install SuperSU from custom recovery
Reboot
Profit
Cheers
Those like me who don't want to manually flash.. I just got off the phone with Google, and apparently within 24-48 hours the update will be available again for those devices affected by this hiccup. I'll wait.
Hi,
I'm French and I 'very got a stock nexus 6.
I have the 5.1.1 android (LMY48T) and as I noticed a notification about 6.0 I started the update.
After few minutes, the update was DLed and a rebootr was announced... But nothing.
I waited for a bit.
And tried to shut-off the phone for a manual reboot... Now I'm still in 5.1.1, and when I check the update it's says that my phone is up-to-date..
Any help?
Thanks for reading.
Greg
Happened to me too on my Nexus 6
Thanks for the contribution, did you find any piece of information anywhere else?
no not at all :/
Bummer...
hello gregaste
i can confirm the exact same problem downloaded the ota and pressed restart and install and nothing happened it its telling me ur device is up to date ! i hope somone can help us
Are you rooted? Not sure what "very stock" means. OTAs will fail if you are.
Had the same thing happen to me. Twice. Got a replacement N6 last week and I was letting all the OTAs go through before unlocking the bootloader and rooting. When I got the 6.0 update notification I let it download. After rebooting it didn't update and when I checked system update it saif I was up to date despite still being on 5.1.1. Then, for fun, after returning my original Nexus to stock I decided to let the 6.0 update download. After rebooting I was still on 5.1.1 and again it said I was up to date. Very weird. I got impatient and flashed the factory images.
I'm stock, and i'm not sure about my first message, but I'm positive that "very stock" is an auto-correct fail...
I phone to Google android help yesterday, and a guy told me something like "s-h1t happens" more polite though, and that I should wait for another notification... let's hope.
Happened to me as well. Once the ota is downloaded, give time to the phone to restart itself in recovery, it takes about 10 mintutes to go into recovery and dont interfere with soft reset.
Sent from my Nexus 6 using XDA Free mobile app
Semseddin said:
Happened to me as well. Once the ota is downloaded, give time to the phone to restart itself in recovery, it takes about 10 mintutes to go into recovery and dont interfere with soft reset.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
i restarted the phone my self and nothing happened but later i also cleared the cashe still it tells me ur system is up to date
phlimsh said:
i restarted the phone my self and nothing happened but later i also cleared the cashe still it tells me ur system is up to date
Click to expand...
Click to collapse
turn on your wifi, connect to wifi, then check if you are up to date.
gregaste said:
I'm stock, and i'm not sure about my first message, but I'm positive that "very stock" is an auto-correct fail...
I phone to Google android help yesterday, and a guy told me something like "s-h1t happens" more polite though, and that I should wait for another notification... let's hope.
Click to expand...
Click to collapse
let us hope it will show again soon !
Thank you for the tip. Maybe I didn't wait because no message told me to... Lesson learned.
So you had a second ota notification? How long after the first one who failed?
simms22 said:
turn on your wifi, connect to wifi, then check if you are up to date.
Click to expand...
Click to collapse
i ve done that like 100 times and nothing still says " your system is up to date " i guess i will wait for about a month maybe another ota will show up if not then i will flash although iam afraid something goes wrong and i will regret messing up my phone cause i have not done that before
phlimsh said:
i restarted the phone my self and nothing happened but later i also cleared the cashe still it tells me ur system is up to date
Click to expand...
Click to collapse
Go to Settings / About / Send feedback ; tell them you haven't recieved MArshallow OTA, that's how i got my 6.0 ota for the second time without waiting hours.
Semseddin said:
Go to Settings / About / Send feedback ; tell them you haven't recieved MArshallow OTA, that's how i got my 6.0 ota for the second time without waiting hours.
Click to expand...
Click to collapse
I followed your steps, but it feels like a coincidence to me... we'll see.
gregaste said:
Hi,
I'm French and I 'very got a stock nexus 6.
I have the 5.1.1 android (LMY48T) and as I noticed a notification about 6.0 I started the update.
After few minutes, the update was DLed and a rebootr was announced... But nothing.
I waited for a bit.
And tried to shut-off the phone for a manual reboot... Now I'm still in 5.1.1, and when I check the update it's says that my phone is up-to-date..
Any help?
Thanks for reading.
Greg
Click to expand...
Click to collapse
That may have been the October security download. After getting Marshmallow on my N5 and N9 weeks before, I got that update notice, downloaded it, rebooted and noticed the old Lollypop boot animation. I thought the update didn't get applied and never got another notification. I later ran Stagefright Detector and noticed that the two latest CVEs were remediated. So I'm still waiting for Android 6 for my Nexus 6.
stevemw said:
That may have been the October security download. After getting Marshmallow on my N5 and N9 weeks before, I got that update notice, downloaded it, rebooted and noticed the old Lollypop boot animation. I thought the update didn't get applied and never got another notification. I later ran Stagefright Detector and noticed that the two latest CVEs were remediated. So I'm still waiting for Android 6 for my Nexus 6.
Click to expand...
Click to collapse
Thank you for your input.
I'm not sure it's related to the secrity update though, because I was already up to date on this matter (LMY48T) , ain't I ?
gregaste said:
Thank you for your input.
I'm not sure it's related to the secrity update though, because I was already up to date on this matter (LMY48T) , ain't I ?
Click to expand...
Click to collapse
I went from LYZ28J to LYZ28K with that update. I believe T-Mobile and Sprint are on different forks of Lollypop.
Hello guys. Just bought 2 days a go a new Nexus 6. Blue with 32Gb, unlocked.
Tottaly sealed, broke the seal myself, straight from Google.
But the phone says it is updated, and finds no new update. Im on LMY47D with Android 5.1 and I dont even receive 5.1.1
Tried factory reset without SIM Card, cleaning Framework and reboot without card, everything. To no avail.
Any idea what is going on? Shouldnt I get at least Android 5.1.1?
PS: I know I can sideload it, but still, something is clearly wrong, and I would like very much to sort it out.
Thank you very much.
Same issue here. Only I'm on 5.0 and can't find any update and I would prefer to not sideload already.
if you want your phone to check for an update, you have to be on WiFi. if in youre on network instead, itll always say up to date.
I'm on wifi. It still shows no update.
Same situation, on Wifi offcourse.
tryklon said:
Same situation, on Wifi offcourse.
Click to expand...
Click to collapse
Try a factory reset, then remove your carrier SIM and power up on WiFi. My bet is that your N6 will start churning through OTAs in sequence. Not sure that you will get all the way to Marshmallow 6.0, because that last OTA is still being rolled out.
Already did it... waste of time, no updates
If your not willing to simply download and flash the images from googles website, that is your choice... but there is nothing to do but wait.
Hi Guys I am in the same boat, brand new n6 on 5.0.1 and saying up todate . In uk and carrier is Virgin if that helps.
Mal
Something strange is definately happening with Google update servers...
same dilemma and same version as op..
Personally I was like you all. I got my nice shiny new n6 from verizon (free upgrade...) Got it home kept pressing check for updates. Tried all the clearing app data from frameworks and all that.
But in the end I sideloaded it. I documented it over on the OTA url post. It is not that hard, just need some time. If you don't want to wait it might be your only option.
Total time invested was probably 1.5 hours. Downloaded all the files to my laptop and started using WUGFresh.
Stop waiting and update manually? It's not difficult, you can even save your userdata by not flashing it. There are different (and possibly easier) ways to install an update other than sideloading. especially when you can skip all the OTAs and flash directly to 6.0.
No need for a tool kit and it won't take much longer than the time it takes for you to download the factory image and extract the files.
The point is that there might be something wrong with Google's OTA servers.
Or maybe something is wrong about these phones ?
Sent from my VS985 4G using Tapatalk
Thats my point exactly. What if theres something wrong with the phone?
Google should clarify why old updates are not being delivered... not even questioning 6.0, but 5.1.1
same issue on new nexus 6 of my girlfriend. I manually sideloaded up to 5.1.1 (it's the international version) and now she's waiting for 6.0
europeanpaul said:
same issue on new nexus 6 of my girlfriend. I manually sideloaded up to 5.1.1 (it's the international version) and now she's waiting for 6.0
Click to expand...
Click to collapse
Why not sideload 6.0
jdice said:
Why not sideload 6.0
Click to expand...
Click to collapse
Why is Google not delivering OTA updates to these N6 owners ?
Sent from my VS985 4G using Tapatalk
Because there were a couple of security updates between 5.1.1 and 6.0 (as far AS I remember on my N6) and because I want to be sure OTA works!
This issue is becoming more and more coomon. Lot's of people complaining on several forums about this issue.
At least its easy to see something is clearly wrong with the OTA's, since no one is getting any. There is people stuck on 5.0, 5.0.1, 5.1, etc whichever came preinstalled stays without updates.
I just got a n6 today, and its running on 5.1.1. The marshmallow update came a long time ago so i thought it would update, but it showed that phone is up to date. Why is this so and how do i update?
entermetallica said:
I just got a n6 today, and its running on 5.1.1. The marshmallow update came a long time ago so i thought it would update, but it showed that phone is up to date. Why is this so and how do i update?
Click to expand...
Click to collapse
First of all congrats on the new phone. I'm on AT&T and updates came too slow for me. I chose to flash a system image to get upgraded to marshmallow and now we can download ota's directly from Google to keep up to date. Cutting out the need to wait for our updates to be made available from the carriers. Edit: to be clear you have to flash the ota's as well.
I believe others have removed sim card to try to get ota via wifi. I think. Anyway good luck.
Sent from my SM-T700 using Tapatalk
If you just got it today, good! Don't waste your time setting it up. Remove your SIM card and download the newest factory image "MOB30I" from here for the Nexus 6 (Shamu)
Just follow the instructions and you will be on the latest software. Then you should get OTA's normally from here on out. If you do it the Google recommended way it will wipe the phone so that's why I said don't set it up. If you already set it up it's going to be harder but you can manually flash the radio, bootloader, boot (kernel), and system with retaining your data but it's more hassle than it's worth.
Dopamin3 said:
If you just got it today, good! Don't waste your time setting it up. Remove your SIM card and download the newest factory image "MOB30I" from here for the Nexus 6 (Shamu)
Just follow the instructions and you will be on the latest software. Then you should get OTA's normally from here on out. If you do it the Google recommended way it will wipe the phone so that's why I said don't set it up. If you already set it up it's going to be harder but you can manually flash the radio, bootloader, boot (kernel), and system with retaining your data but it's more hassle than it's worth.
Click to expand...
Click to collapse
Thank you for your help, Im trying to flash it as it says on the website, but my device is not recognized after I type adb reboot bootloader. The phone shows up in adb devices but not in fastboot.
entermetallica said:
Thank you for your help, Im trying to flash it as it says on the website, but my device is not recognized after I type adb reboot bootloader. The phone shows up in adb devices but not in fastboot.
Click to expand...
Click to collapse
Assuming you're using Windows, if you look in device manager do you see anything either with a red x or yellow exclamation mark? If so you are missing the driver. This thread has the driver zip and briefly explains how to install it via device manager. Once you get the driver installed it should work fine.
And I can't remember if you need to or not to flash the stock images, but you might need to unlock your bootloader. Tap the build number a bunch of times and you will have access to developer options, and there you might need to check "Allow OEM unlocking" or something like that. Again I'm not 100% sure if that's necessary or not. I've ran my bootloader unlocked since day 1 and haven't looked back.
The bootloader does need to be unlocked to flash anything at all, except for a Google-signed OTA image.
Thanks for the help, ive done it. I had to boot into fastboot, and then install drivers from device manager
Sent from my Nexus 6 using XDA-Developers mobile app