[Q] Dialer screen loss - Moto X Q&A

I'm running 4.4.4. Rooted and unlocked.
This problem occurred before I upgraded.
When I call someone, the dialer screen immediately disappears and when I'm done with the call I usually have to press the power button 3 or 4 times to get my lock screen back. I have blue tooth for my hearing aids. When I use that, it doesn't disappear although after the call I need to hit the power button twice for the lock screen. I might have changed some settings inadvertently due to the screen changing when it sould have turned off. I think the blue tooth on my hearing aids is what activates the screens. I'm using Apex launcher. I have had my phone completely apart because of a plugged mic opening. I don't think this anything to do with the problem at hand, At one time on my phone I saw a setting someplace where I could end a call with the power button. Anyone know where that's at? Any help would be greatly appreciated. I might flash it back completely stock.
Moto X DE

Do you have two dialer apps? I had a similar problem and the problem ended up being having the stock dialer as well as the google dialer installed.
I got rid of the stock dialer and then the problem went away.

Settings > Accessibility > Power button ends call (check that).
Do you have a screen protector? If misplaced, it may activate the sensor that turns off the screen when the phone is up to your face.

metaljr81 said:
Do you have two dialer apps? I had a similar problem and the problem ended up being having the stock dialer as well as the google dialer installed.
I got rid of the stock dialer and then the problem went away.
Click to expand...
Click to collapse
Only one

Groid said:
Settings > Accessibility > Power button ends call (check that).
Do you have a screen protector? If misplaced, it may activate the sensor that turns off the screen when the phone is up to your face.
Click to expand...
Click to collapse
No.. took it off

I am having this same problem . only one dialer app unlocked and rooted.
Sent from my XT1060 using Tapatalk

To anyone having this issue: I have seen this issue several times now with multiple members. I haven't seen a working solution yet except that a factory reset sometimes solves it, and flashing back to 100% stock as per the return to stock thread (in the General sub-forum) always solves it. I know it is often a pain to have to set everything up all over again, but it is the only solution I'm aware of.
Good luck

Yep factory reset was the only thing that fixed it for me
Sent from my XT1060 using Tapatalk

Related

Prximity Sensor problem....

Hi, I have a huge problem. Every time I make a call, preferably my voicemail, it asks me to press a number in the keypad.
Okay, that's fine. But the only problem is the screen blacks out immediately when the call is made and I cannot choose any of the options. I'm still in the call, although it will repeat the options for about a minute and just end the call.
I can't end the call manually or use the keypad. Tried pressing the lock button, the search, the menu, and Back button. Nothing seems to work.
Is there anything I can do about this? Because this is really becoming a hinderance.
Hi the proximity sensor should brighten the display up the moment you take it away from your ear, if it dosent prpbably there is a problem with it and you need to check it out with either the provider or HTC if you can.
normally to end call you click on the notification on top of the phone.
It is kinda annoying there is no physical button to end calls but i guess thats touchscreens for you
Probabily you use one case
that cover the proximty sensor
I don't use any case or screen protiction... maybe I should to replace it...Thanks..
dr.alkaiser said:
I don't use any case or screen protiction... maybe I should to replace it...Thanks..
Click to expand...
Click to collapse
if so, you should replace it ... sorry mate
dr.alkaiser said:
Hi, I have a huge problem. Every time I make a call, preferably my voicemail, it asks me to press a number in the keypad.
Okay, that's fine. But the only problem is the screen blacks out immediately when the call is made and I cannot choose any of the options. I'm still in the call, although it will repeat the options for about a minute and just end the call.
I can't end the call manually or use the keypad. Tried pressing the lock button, the search, the menu, and Back button. Nothing seems to work.
Is there anything I can do about this? Because this is really becoming a hinderance.
Click to expand...
Click to collapse
I had the same problem. Hard reset solved it. Also solved a problem I had connecting with intermittent connections to Wifi. I think a bum app may have caused the problems.
Starting to happen again, not like last time though. Now it's intermitent and seem to recover when the other end hangs up. May try to get a replacement phone this time.
From what I've seen around the internet this is an OS issue... And it happens to me intermittently as well, though my lock button brightens the display... It seems to have something to do with the screen timeout and the lock screen enabling itself...
Mine had the same issue.
I would pull it away from my face, nothing.
Laid it down flat, nothing
Occasionally it would flash.
I had to return it, no problems since.
The sensor must have been loose and slid behind the open area of the glass.
If you can still, get a replacement
My replacement is in the mail. I have found that if I shake or tap the phone it will flicker and come back during a call. I think the sensor is faulty.

Notification sound cut off, now screen won't turn on

Since updating to marshmallow, my longer notification sounds, especially Calendar Snooze, are cut off.
I read somewhere about an app setting to allow it to turn the screen on as a fix. I did that but now I can't remember what app I made the change in or where I read that suggestion. I thought it might have been Light Flow, but I can't find it in there.
Now my power button fails to wake up the screen the majority of the time. Sometimes the lock screen will flash for a fraction of a second and go black again. Usually it takes 6-10 tries before the screen finally stays on so I can use my phone.
Since the wake up problem started when I tried to fix the notification sound, I'm pretty sure they're related. Any ideas?
Sent from my Nexus 6 using Tapatalk
JimSmith94 said:
Since updating to marshmallow, my longer notification sounds, especially Calendar Snooze, are cut off.
I read somewhere about an app setting to allow it to turn the screen on as a fix. I did that but now I can't remember what app I made the change in or where I read that suggestion. I thought it might have been Light Flow, but I can't find it in there.
Now my power button fails to wake up the screen the majority of the time. Sometimes the lock screen will flash for a fraction of a second and go black again. Usually it takes 6-10 tries before the screen finally stays on so I can use my phone.
Since the wake up problem started when I tried to fix the notification sound, I'm pretty sure they're related. Any ideas?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
if youre using lightflow id suggest wiping the data in it and resetting your notification settings. it does tend to override the system so i can see that screwing with the duration of the notification, and starting fresh usually solves most problems
i have mine set to wake the screen for SMS but not MMS. it creates similar problems with the screen
Thanks for the info. I tried just toggling the screen on settings on and back off for all of the Light Flow apps, and it seems to have fixed my screen turn on problem, at least for now.
Sent from my Nexus 6 using Tapatalk
I'm having the same notification sound cut short problem, I have a nexus 7 wifi 2013 model running Mohamed rom v2.1
Whenever anyone calls me on google hangouts, the ring only lasts for a second before its cut off, this doesn't happen if the front cover is open, it happens only when its closed.
I didn't have this problem on kitkat, but on MM this problem started from day 1.
I don't see any light flow option anywhere.
Any suggestions to fix this will be very appreciated.
Thanks.
A.Ahmed79 said:
I'm having the same notification sound cut short problem, I have a nexus 7 wifi 2013 model running Mohamed rom v2.1
Whenever anyone calls me on google hangouts, the ring only lasts for a second before its cut off, this doesn't happen if the front cover is open, it happens only when its closed.
I didn't have this problem on kitkat, but on MM this problem started from day 1.
I don't see any light flow option anywhere.
Any suggestions to fix this will be very appreciated.
Thanks.
Click to expand...
Click to collapse
LightFlow fixed my screen problems, but it was just a coincidence that I installed Marshmallow and my sounds got cut off around the same time. I'm still looking for a solution to that issue. Similar to you, if my screen is on, the notification sounds work correctly. If the screen is off, they get cut off.

Screen stays black when i answer calls

hi, i'm having a issue with the proximity sensor. Sometimes when i answer calls, the screen stays black even if i press the lock button, sometimes i can't even answer because i can't turn on the screen. Once it had the problem, if i open an app to test the proxymity sensor it tells me that the screen in always covered. If i reboot the phone everything goes back to normal, until the next time it decides to malfunction. I don't use any screen protector and i had this problem with resurrection remix rom and CM 13 snapshot... Anybody had the same issue? Or knows how to fix it? the thing that is driving me insane is that it does this only sometimes, at random...
There's a fix to this. Go to accessibility settings and tick power button to end call. Then reboot. And then untick it. Itll be solved after it. Had the same in my nexus 6 too.
akholicc said:
There's a fix to this. Go to accessibility settings and tick power button to end call. Then reboot. And then untick it. Itll be solved after it. Had the same in my nexus 6 too.
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Click to collapse
I tried and it seemed to work at first, but today the issue was back...
mirko902 said:
I tried and it seemed to work at first, but today the issue was back...
Click to expand...
Click to collapse
I had same problem on my phone. I discovered Proximity Sensor Reset through another XDA post which fixed the problem for me. Google Play Store, it is simple and has remained effective through reboots and ROM updates. Maybe it will resolve for you and others too.
Sent from my Nexus 6 using XDA-Developers mobile app

Screen freeze, blue box keeps scrolling

Hello everyone, I have experienced this problem quite afew times already. All of the sudden, I would not be able to use the touch screen, and the blue box would appear and keep scrolling to different parts of the screen. I've attached the pictures below. Restarting the phone doesn't solve the problem. I'm not sure how it got back to normal again. Any clues on what is this problem?
I have heard that themes cause some sort of problems, are you using one?
Have you tinkered around with anything in the Development Settings? There is a setting that I'm sure shows you the areas that are being refreshed.
winol said:
I have heard that themes cause some sort of problems, are you using one?
Click to expand...
Click to collapse
Hello, I'm using a theme currently. Using High_contrast_theme_II. I'll change the theme and see how it goes!
Thanks for your input!
English_Gentleman said:
Have you tinkered around with anything in the Development Settings? There is a setting that I'm sure shows you the areas that are being refreshed.
Click to expand...
Click to collapse
That's the funny thing, I didn't tinker in any settings. It just randomly appears and randomly goes away.
Hi,
@xgsh, it looks like Voice Assistant? https://youtu.be/T-QgE4bT0c0?t=91
Take a look in Settings-> Accessibility-> Vision-> Voice Assistant and see if it's enabled, maybe in the other Voice Assistant settings.
Manson79 said:
Hi,
@xgsh, it looks like Voice Assistant? https://youtu.be/T-QgE4bT0c0?t=91
Take a look in Settings-> Accessibility-> Vision-> Voice Assistant and see if it's enabled, maybe in the other Voice Assistant settings.
Click to expand...
Click to collapse
Hello, I think it is something similar. But for my case I am not able to touch anything on the screen at all. It is like a screen freeze, And that blue box keeps scrolling.
Hello everyone, I have found out the issue already. It is under Accessibility > Direct Access. Apparently it is on. So if you have it on, pressing the Vol Up + Power button at the same time causes the issue above to happen.
xgsh said:
Hello everyone, I have found out the issue already. It is under Accessibility > Direct Access. Apparently it is on. So if you have it on, pressing the Vol Up + Power button at the same time causes the issue above to happen.
Click to expand...
Click to collapse
Just for anyone coming in here looking to solve this as well: it might be the above issue, but also you may have Universal Switch turned on. Reboot your device, press the Home button three times (that should temporarily disable that pesky blue box preventing you from clicking stuff, and then go to Settings > Accessibility >> Dexterity and Interaction >Universal switch and disable it. You're good to go again.

screen getting on by itself

I purchased new A71, it's screen gets on by itself after every one or 2 minute. I checked simply whatever possible. Any ideas?
Never had this issue but did you try tweaking AOD settings?
DonAndress said:
Never had this issue but did you try tweaking AOD settings?
Click to expand...
Click to collapse
Already,,, no use.
Now safe mode tried and no screen wakeup.
It means some third party app issue.
I'm trying to figure out which app exactly.
I had this with my wife's phone.... Screen literally cam on everytime the phone was moved.... She has a flip case, which i assumed was the culprit, and i could see the screen pop on even if she moved the phone to one side a little...
I found the answer to our solution in the settings somewhere under advanced features/motion and gestures.... Untick all that lift to wake crap!
Screen stays off now until you press power button or double tap screen...
wastedagen said:
I had this with my wife's phone.... Screen literally cam on everytime the phone was moved.... She has a flip case, which i assumed was the culprit, and i could see the screen pop on even if she moved the phone to one side a little...
I found the answer to our solution in the settings somewhere under advanced features/motion and gestures.... Untick all that lift to wake crap!
Screen stays off now until you press power button or double tap screen...
Click to expand...
Click to collapse
I tried the same already but problem was still there.
Since once I reboot into safe mode, there w no issue. then started apps one by one in normal mode,,,, now not facing issue. I suspect one or two third party apps. Still not finalised which app exactly as these apps got updated meanwhile.
Any way thanks,,,,
my issue already resolved.

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