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Hi
My Tilt automatically deletes emails on its own. After hitting send and receive it gets the new emails and then the old one get removed and the are not in the deleted items folder. Please help.
It does not delete the emails but does not show them anymore, they're still available. Don't know if this is a setting or default.
I am new here sorry. So where do the emails go. I called ATT and spoke to HTC as well they said device was defective. This is my second device this week and it still does the same. ATT, HTC says they never heard anything like that before.
It's not defective. It's a setting. If you use mail from an external ISP you do the setup of your account. In outlook on PC (I presume you use that) there is a setting to keep a copy on the server. If that is not flagged, you send and receive mail on your device, but as soon as you do send and receive on your desktop it clears the files from the server and puts them on your PC. If you then again do a send and receive the mails are gone from the server and automatically removed from your device.
EDIT: Why not using exchange instead. Then you don't have this issue at all.
Yeah, it has to do with over how many days you want to download emails to your device. The default is typically 3 days, at least on mine, so if an email is older than 3 days it will be removed from the phone. It will still be on the main server though, unless you manually delete it from the phone in which case the aforementioned setting to keep a copy on the server is selected. So, in other words, if you are downloading Gmail, for example, if you log in to the Gmail website your email will be there, just not on your phone if it's older than 3 days. Obviously, changing that cutoff date will add or remove more emails. BTW, you change that by opening Messaging, go to Menu > Options, and pick the account you would like to change. Then go thru the wizard, and when you get to the panel that says "Download Messages", change the setting in that panel.
Re
Did you checked your e-mails with your pc as well? Your PC downloads the from the server, your tytn show them only.
so if you connect after you've been busy on your desktop, their gone and can be found on your desktoppc
Thanks Everyone I think i understan what you guys are saying. I am used to a blablberry where that leaves it on th BB until i delete them. Thanks
Is there a setting where i can leave them on both computer and phone at the same time?
not really, just increase the download time in the email settings, but none will stay permanently. (Unless there's a keep all emails option, I don't remember ATM and the girlfriend has my phone). It's a memory saving function.
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
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It is not working on Kaiser. Is there any solution for keep emails on pocket outlook when they gone from inbox on sever?
The one solution what i know is move email to the other folder ('draft' or created one) beacuse mails are deleting automaticly only from inbox folder in pocket outlook when it can't be find exacly the same copy on server.
mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
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Click to collapse
This is not SOLVED
Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.
I am actually having the same issue as the person that started this thread. It only started 2day. Ive had my phone for over a year and it was with WM 6.0 and my gmail on the phone was working fine....if i pressed send recieve it got my emails....i left them in the inbox and when i pressed send recieve again 30 mins later for an example my old emails still stayed while the new ones came in. Now i upgraded my phone to WM 6.1 last night and now when i press send recieve to get my gmail the older emails automatically erase/disappear from my phone. Anyone understand why? And yes its still on my regular gmail account...it doesnt disappear from there!
I recently flashed my kaiser with the latest duty rom.After that i try to setup a imap gmail account.
The problem is that i can recieve mail, but when i try to send it gives the error :the message(s) could not be sent.Check that you have network coverage and that your account information is correct.Then try sending again
I checked / dubbel checked the imap settings from gmail, but nothing seems to work.
(if i try to setup pop3/smtp everything works fine)
Is there anybody who can help me ?
I think it comes because WM6 wants to automatic set some settings.
Try the following:
Create a new imap account.
By the email adressfield put something like. [email protected]
Fill in all the other fields but remember to select imap4
When finished go back and edit the account with the right settings.
I had to do this with my own phone to get it working
have you enabled imap within your gmail settings at mail.google.com?
have you set the SSL settings to yes?
Tom , yes i enabled imap on the gmail setting, and yes i checked the ssl setting ( i cant change anything, only set the V )
@AAthesource : i tried this already, this is the only way to setup gmail with imap, otherwise the setting are automaticly set tot pop3 etc
the cosmic gate said:
I recently flashed my kaiser with the latest duty rom.After that i try to setup a imap gmail account.
The problem is that i can recieve mail, but when i try to send it gives the error :the message(s) could not be sent.Check that you have network coverage and that your account information is correct.Then try sending again
I checked / dubbel checked the imap settings from gmail, but nothing seems to work.
(if i try to setup pop3/smtp everything works fine)
Is there anybody who can help me ?
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I've had this problem with WM6.0 (Dutty's RTM4). The issue seems to be the ssl certificate than GMail sees fit to change every now and again. The SMTP info doesn't seem to change in the registry. Even with account deletion and re-add with the same name doesn't seem to fix this. I usually have to delete the account and then add with a different name.
Does anyone know where the fsck Pocket Outlook et al store the account information and especially cache certificates and passwords?
James
this would be nice if there's a solution !Hope to see it soon
I think you might be using the wrong information. The server isnt mail.google.com, its imap.google.com .
WM6.1 will automatically fill in settings, so you have to start off by making the address [email protected], then after you are done you can go back and correct that address. Here are the details from google's site. (remember to put the wrong address the first time around)
1. Enable IMAP in your Gmail account settings.
2. Open the Start menu and select Programs > Messaging > New E-mail Account.
3. Enter your Gmail username (including '@gmail.com') in the E-mail Address field.
4. Uncheck the box to get settings automatically from the Internet and select Next.
5. Select Internet e-mail as your email provider in the drop-down menu.
6. Enter your name as you want it to appear in sent emails.
7. Enter a descriptive name for the email account and select Next.
8. Enter 'imap.gmail.com' in the Incoming Mail Server field.
9. Select IMAP4 as the Account type from the drop-down menu and select Next.
10. Enter your Gmail username (including '@gmail.com') and password.
11. Select Next.
12. Enter 'smtp.gmail.com' in the Outgoing (SMTP) Mail Server field.
13. Make sure that the Outgoing server requires authentication box is checked.
14. Select the Advanced Server Settings link.
15. Make sure that the Require SSL box is checked for both incoming and outgoing emails.
16. Select The Internet as the network connection from the drop-down menu.
17. Select Done and then Next.
18. Select how often you want your phone to send/receive emails from the drop-down menu.
19. For more download options, select the Review all download settings link.
20. Select Finish.
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My notes on these steps:
1. Ignore
3. Use a made up non @gmail.com adress the first time.
4. There is no check box in 6.1
12. I used imap.gmail.com for my outbound and it works great.
21. Menu > Tools > Options > Gmail Account > Fix Address to correct @gmail.com
@Pops_G it works for me now thanx !
i replaced smtp.gmail.com with imap.gmail.com and it works
is this a long term fix?
@ the cosmic gate & pops_G, is changing from smtp to imap.gmail really a long term fix?
I've found that erasing and re-creating the account will work until they change certificates again.
Going into my options and just switching outgoing to imap.gmail.com didn't fix it for me.
I had to erase my account from the phone and enter it again to work, using imap.gmail as the outgoing. However, I'm not convinced this fixes anything since re-doing it with smtp.gmail also would work until they change the security again.
So, will that not happen if using imap.gmail for outgoing?
Or does any of this really make any difference at all?
@Dishe, I really doen't know if this is a long time fix.But at this moment everything works fine for 1 month.
The only problem is that sometimes its not possible to send a mail.
It's really strange, but for example if you wanna send 4 mails, just 1 e-mail (adress) gives problems
I had it working fine in this 1999 rom but didnt seem to work with the hybrid. I also dont like how imap deletes the mail from the server when u del it off the phone. I just set it back to use pop. Only problem I saw with pop before was everything sent ends up in your inbox.
Jonathan1683 said:
I had it working fine in this 1999 rom but didnt seem to work with the hybrid. I also dont like how imap deletes the mail from the server when u del it off the phone. I just set it back to use pop. Only problem I saw with pop before was everything sent ends up in your inbox.
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That's silly. You can set it to move trash to server trash instead of delete off server. Then, the message still exists on the server in "trash" until you empty it.
Also, at least with gmail, "delete" only removes it from the inbox. It still exists on the gmail server, but its not in any folders, they just sort of float around until you move them into the trash folder or assign them to another folder.
You can see this by viewing "All Mail" and filtering out the inbox, etc, to just show you messages without any category.
The only real reason to use POP these days is if your mail server does not support Imap. Imap is superior in every way...
It's not silly I don't want want my phone moving or deleting anything. I just want to view new emails. That's what gmail is about. Archiving mail and not having to delete anything. If it moved it to the archive I would be fine with it. I also don't my message in limbo with the "deleted" status.
it works for me for 3 weeks now, but sometimes there's a problem when i try to reply.
If i made a reply to some adressses, it says that its nog possible to send (something with network coverage).I know for sure that the mail adres is 100% okay .
Someone with the same problem ?Or maybe a solution?
is there nobody with the same problem ?Or somebody who can help me ?
nope, works fine for me. Sounds like you have a totally different problem. Ask google support or perhaps someone on their forums.
Cannot send messages from WM6.1 Outlook client using gmail imap
the cosmic gate said:
is there nobody with the same problem ?Or somebody who can help me ?
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I have the same problem. I have seen this mentioned on several gmail discussion groups but no solution proposed.
Cannot send messages from WM6.1 Outlook client using gmail imap
the cosmic gate said:
is there nobody with the same problem ?Or somebody who can help me ?
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I have the same problem. I have seen this mentioned on several gmail discussion groups but no solution proposed.
how come gmail imap in 6.1 does not auto sync like it did in wm6? i have options like manual and different intervals as an option.
is there anyway to set this up. i hate having to click "download pictures" or "download attachment" when its something i generally do all the time anyways, and being that many people have unlimited data now, the extra data wont hurt.
but is there anyway to set this up in the pop/imap?
with all the views...and no replies, i'm guessing its not possible?
I don't believe at&t's xpressmail has that option... but the newer roms have a general messaging application that will give you the option of downloading attachments.
You would click on menu->options->[ your email system ]->mail filters
ycavan said:
I don't believe at&t's xpressmail has that option... but the newer roms have a general messaging application that will give you the option of downloading attachments.
You would click on menu->options->[ your email system ]->mail filters
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not using att wireless xpressmail, not even using the att official ROM. using the q-mobile 1.2, so i'm actually accessing email through imap for gmail, and pop for a school account.
Is there anyway to do it when using email accounts that are setup through imap and pop under the "messaging account"?
Not sure if this has been answered (since I didnt see one here), but during set up with my gmail account settings. There is an option to DL a specific amount of attachments or all attachments. Also the kb Dl'ed.
My only frustration is the auto viewing of said attachments: without having to click anything. Open the email and view pics. - perhaps that is what you're refering to as well.
Basically, i'll get a notification saying I have new e-mail (number of new e-mails is random), so i'll slide down the notification bar, click the e-mail notification and it takes me to my inbox... where I have no new e-mails.
I've tried refreshing the inbox to see if it was seeing e-mails not in the inbox yet somehow, and that didn't do it. The only thing I can think of is that my gmail account has an [Imap]/Trash Folder now that has 36 unread messages, and those are the e-mails I deleted without reading (Spam mostly). Is that what's triggering it?
It seems to be the same number of e-mails I received recently, so I think it's sending duplicate notices. Example: I'll receive 4 emails, 2 from a friend of mine, one from a newsletter I read an another spam. I'll read 3, delete the 4th unread, close the mailbox and then 5 minutes later i'll get a notification saying I have between 1 and 4 new e-mails, whereupon i'll check my inbox and there's nothing there.
Anybody know what's going on? I'm using the default captivate mail app to check my e-mail, not the google e-mail app. The google one never gives me this issue. (two different gmail accounts linked to the two different apps so I know which one mail is coming from)
Mine does this too. It's not random though. Whenever I delete an email and it's sent to my trash folder I will receive a new email notification shortly after. If I delete 3 emails, I will receive a notification for 3 new emails the next time it syncs with the server.
So how do we stop it? Stop using the default e-mail app?
Are there other/better e-mail apps out there?
Kreiger1981 said:
So how do we stop it? Stop using the default e-mail app?
Are there other/better e-mail apps out there?
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I had the same kind problems with mine, it was also slow sometimes while downloading messages.
The gmail app is good if your using gmail. If not I've had good luck with MailDroid. There are other email apps in the market you can try.
had same problem. this fixed it for me:
from home screen
settings buttong > select settings
Hit applications > manage applications
hit settings button > filter > select all
find "GMAIL" and "Gmail Storage"
For each one, click and do the "clear data" and "clear cache"
let me know if that helps
gtg465x said:
If I delete 3 emails, I will receive a notification for 3 new emails the next time it syncs with the server.
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I figured out why this is happening. I recently went back to the native email app (because Yahoo! Mail for Android is brown poop, and MailDroid's ads can get annoying -- plus it's only push email...I don't like seeing I have 4 new emails, for example, and each time I tap on each item, it downloads just that email through the internet. I want my emails to be downloaded all at once, ready to be viewed. I digress...)
Anyway, the native email app shows you have X (false) new emails when you delete X number of emails because it downloads a number of (older) emails after it syncs, after you had deleted some new ones. In other words, you delete 3 newer emails, it downloads 3 older emails. Scroll down and you will see those 3 at the very bottom as "unread" even though they're old. Annoying.
Is there a way to fix this, perhaps tell the email app to not download emails older than 3 days, for example?
Here's a work around though. This is what I did. I use Yahoo! Mail* and I have thousands and thousands of emails in my Inbox. This might work for your corporate emails too.
1. Create a new folder on Yahoo! (or your corporate email client) called Inbox2 (or whatever).
2. Move all of the messages from the Inbox to that new folder.
3. Sync (Refresh) the email app on your device.
4. Your device will begin "move" the current emails away and will eventually show zero emails.
You'll be starting fresh. Each time you get a new email and you delete the email from your device, the app will have nothing to download and it won't show false notifications. If you decide to keep an email, it'll stay. When you get a new email that you decide to delete, still, the app won't have any older emails to download -and- it won't show any false notifications. It's a workaround. Hope this helps.
*I'd like to add. I've enabled POP3 on my Yahoo! Account and I'm using the native email app as pop 3. I have all of my emails downloaded as they come in. So when I'm in an elevator or in a poor 3G area, I have all of my emails (in its entirety) downloaded ready to be view without fetching for the rest of the messages.
I am using the email client for Exchange and POP3 and I don't have this problem, so maybe it is specific to something the server is doing. Gmail app works fine too for my Gmail account.
RexEscape said:
Here's a work around though. This is what I did. I use Yahoo! Mail* and I have thousands and thousands of emails in my Inbox. This might work for your corporate emails too.
1. Create a new folder on Yahoo! (or your corporate email client) called Inbox2 (or whatever).
2. Move all of the messages from the Inbox to that new folder.
3. Sync (Refresh) the email app on your device.
4. Your device will begin "move" the current emails away and will eventually show zero emails.
You'll be starting fresh. Each time you get a new email and you delete the email from your device, the app will have nothing to download and it won't show false notifications. If you decide to keep an email, it'll stay. When you get a new email that you decide to delete, still, the app won't have any older emails to download -and- it won't show any false notifications. It's a workaround. Hope this helps.
*I'd like to add. I've enabled POP3 on my Yahoo! Account and I'm using the native email app as pop 3. I have all of my emails downloaded as they come in. So when I'm in an elevator or in a poor 3G area, I have all of my emails (in its entirety) downloaded ready to be view without fetching for the rest of the messages.
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Click to collapse
I tried what you suggested but unfortunately it doesn't work.
I think the problem of the false notifications occurs, cause the email client synchronises each folder (inbox, spam, trash etc.) separately. So when we get a new mail which goes to our inbox, we get a notification and then we go to our inbox and we find it there. When we delete an email, we move it from inbox to the trash folder. So the client synchronises the trash forder and sents a notification that we have a new mail. Then we go to our inbox but we see no mail, cause it's in the trash folder. The same occurs with spam. When we receive a spam mail, it is directly sent to the spam folder. So we get the notification of a new mail, but when we go to our inbox we find nothing.
That's the only way i can explain the false email notifications and i can't find a way to solve this annoying problem. If anyone can help would be much appreciated.
Happens to me too. Must be a bug. It only happens with IMAP and not Exchange mail. If you delete emails it will download older ones and do the notification.
Question: I am coming from an S4 and in the email settings I had the option to select "Delete email from server" set to " When I delete from Inbox". In this way if I deleted an email from my phone the email did not download in my pc outlook inbox because it was delete from the server directly.
This is not happening with the Flex. I have tried the 3 options available " Never, When I delete from Trash folder" and the other one but nothing.
Also, If I have emails on my phone and I open my pc outlook inbox, all the emails remain in the phone and never disappear...
Is this normal or I am missing something ??
Thanks