[Q] LTE connection drops every 30 minutes - Moto X Q&A

Hello!
I've been facing some problems with my LTE connection using TIM in Brazil. My 4G LTE speeds are great (about 50/50mbps) and the connection is pretty stable with about 40ms ping. I even use it to play online games in my computer, as it's faster than my home network. But recently after getting random disconnects when playing, I started to take notes of the time the connection was lost, and I found out that it disconnects every 30 min (the 4g icon also disappears and appears back in something about 3s). It didn't use to happen 1 or 2 months ago.
Wanted to know if that's a carrier-sided problem or it's my moto x, and if it's the second option, I also would like to know if there's something to bypass this half an hour limit (I believe it's some connection timeout).
Hope you guys can help me out!

Henrique Belaz said:
Hello!
I've been facing some problems with my LTE connection using TIM in Brazil. My 4G LTE speeds are great (about 50/50mbps) and the connection is pretty stable with about 40ms ping. I even use it to play online games in my computer, as it's faster than my home network. But recently after getting random disconnects when playing, I started to take notes of the time the connection was lost, and I found out that it disconnects every 30 min (the 4g icon also disappears and appears back in something about 3s). It didn't use to happen 1 or 2 months ago.
Wanted to know if that's a carrier-sided problem or it's my moto x, and if it's the second option, I also would like to know if there's something to bypass this half an hour limit (I believe it's some connection timeout).
Hope you guys can help me out!
Click to expand...
Click to collapse
My guess is carrier-side issue. Nothing you can do about it unless they do something on their end. They probably implemented a tcp or udp timeout of 1800 seconds (30 min).
Call and complain...

The problem I am having a similar problem on Verizon. I have to tap the airplane mode to get 4g back. It drains my battery searching for signal.
Sent from my XT1060 using Tapatalk

bradg24 said:
The problem I am having a similar problem on Verizon. I have to tap the airplane mode to get 4g back. It drains my battery searching for signal.
Sent from my XT1060 using Tapatalk
Click to expand...
Click to collapse
Sometimes I face this too... Mostly when I get home and it gets stuck in EDGE or HSDPA (I get a poor signal here because the tower is 7 floors above my apartment) and I can't get LTE back... I need to select GSM only or WDCMA only, wait for it to connect to the data network itself and then switch back to LTE. That's weird.
My cellphone wasn't doing this kind of thing before (timeout). I remember playing an entire match of League of Legends w/o further problems. Gonna try calling my carrier this week and see what's going on.

Related

[Q] WiFi Bounce During Poor Cell Coverage

So I have noticed this problem since the 4.3 upgrades have been out and it continues through the 4.4.2.
I have this problem at home on WiFi, when I am at home I have terrible cell coverage usually bouncing between no coverage and one bar. It seems that when I am bouncing between no cell coverage and one bar my WiFi drops and immediately reconnects.
I had originally thought that my access point was the culprit as I hadn't noticed it happening when I dropped in and out of cell coverage. So I replaced my WiFi system as the one I was on was 8-10 years old. So upgraded to new hardware (WiFi) and tried both 2.4g and 5g and problem persisted.
I have used stock roms, and others, currently on ViperOne 5.8. I have updated to the most current firmware along the way, I even flashed a full RUU and started over last weekend. In addition I have this issue on all three devices in the house (all HTC One M7's).
So today I tried something I should have thought of sooner. I put the phone in airplane mode and then turned on WiFi and noticed that the problem went away, consistent WiFi, no WiFi drop, bounce, etc.
So anyone have an idea as to why this would happen and how I can solve it or is it something that is not solvable except by HTC/Google?
Thanks all.
MG
moregadget said:
So I have noticed this problem since the 4.3 upgrades have been out and it continues through the 4.4.2.
I have this problem at home on WiFi, when I am at home I have terrible cell coverage usually bouncing between no coverage and one bar. It seems that when I am bouncing between no cell coverage and one bar my WiFi drops and immediately reconnects.
I had originally thought that my access point was the culprit as I hadn't noticed it happening when I dropped in and out of cell coverage. So I replaced my WiFi system as the one I was on was 8-10 years old. So upgraded to new hardware (WiFi) and tried both 2.4g and 5g and problem persisted.
I have used stock roms, and others, currently on ViperOne 5.8. I have updated to the most current firmware along the way, I even flashed a full RUU and started over last weekend. In addition I have this issue on all three devices in the house (all HTC One M7's).
So today I tried something I should have thought of sooner. I put the phone in airplane mode and then turned on WiFi and noticed that the problem went away, consistent WiFi, no WiFi drop, bounce, etc.
So anyone have an idea as to why this would happen and how I can solve it or is it something that is not solvable except by HTC/Google?
Thanks all.
MG
Click to expand...
Click to collapse
I think this is an HTC bug. I've seen many users here complain of this on the Sprint model. I have the same issue as well. I have mine set so I can see if I am on 4G or 3G even while I am connected to WiFi. I notice this bug happens exclusively (and nearly every time) when the phone goes from 4G -> 3G.
I had a similar issue but when i updated radios it went away
kwolf said:
I think this is an HTC bug. I've seen many users here complain of this on the Sprint model. I have the same issue as well. I have mine set so I can see if I am on 4G or 3G even while I am connected to WiFi. I notice this bug happens exclusively (and nearly every time) when the phone goes from 4G -> 3G.
Click to expand...
Click to collapse
I don't have 4G in my area so that isn't a factor for me but I can see potentially this happening between 2G and 3G and I am usually roaming here so that would make sense.
Thx.
MG
mxx20 said:
I had a similar issue but when i updated radios it went away
Click to expand...
Click to collapse
Most of the people I've seen with this problem had it start with the latest radio or the one before it. The latest radio definitely does not fix it here.
This also happens to me at home while connected to my WiFi , really annoying ,or sometimes if I'm at work .no WiFi connection ,it'll show I have 3g but won't let me load pages.
Sent from my HTCONE using xda app-developers app
I had that problem as well, I even called Sprint, and they sent me an Airave which is on it's way now. Yet, the tower near my house (6 miles away) was fixed-ish today and it stops that whole reconnect and disconnect garbage. Plus, I get lte in about 80% of my house. This wifi mess was going on since December and I put my phone on roaming most of the time to make it a little more stable.
Just reporting back. I reverted to the previous radio this morning and my connection seemed to stay on. Not sure if I'm trippin or if it really is working better .gomna test it out some more and flash the newest radio and check if there's a difference.
Sent from my One using xda app-developers app

Data and Wifi completely drop, have to do airplane mode to turn it back on

I don't know why, but this is a consistent problem and it's getting annoying. I will only have bars, but no wifi or internet connection. This just randomly happens and I don't know what triggers it.
I have to turn airplane mode on and off to fix the problem. Is there something that is causing this?
http://galaxys5guide.com/samsung-ga...-the-notification-icons-on-samsung-galaxy-s5/
It may help you.
Kael ruch said:
http://galaxys5guide.com/samsung-ga...-the-notification-icons-on-samsung-galaxy-s5/
It may help you.
Click to expand...
Click to collapse
This doesn't really help.
What happens is data and wifi disappear and if I hit wifi it won't turn on. I have to turn airplane mode on and off and it starts working again.
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
SlimJ87D said:
I don't know why, but this is a consistent problem and it's getting annoying. I will only have bars, but no wifi or internet connection. This just randomly happens and I don't know what triggers it.
I have to turn airplane mode on and off to fix the problem. Is there something that is causing this?
Click to expand...
Click to collapse
I have had the same thing happen,but only once or twice,I chalked it up to my home WiFi threw Comcast ,I've been having major problems with my Comcast modem dropping WiFi or to slow of a connection,think I have to replace the modem just been to lazy,but I have the smart network switch on in my phones wifi settings so I thought maybe from the signals switching so much it froze or something,but yea it did same thing I had no lte or 4G next to my carrier signal,the wifi was not allowing me to turn it on,or scan for networks,wasn't even showing any so I did the same thing hit the airplane toggle and it came back.
SENT FROM DJMOUSES SM-G900A
Sorry i have no others solution for it.
I just posted a thread about the EXACT SAME issue. It only seems to happen overnight, but when I wake up in the morning my wifi has been turned off and my 4G LTE isn't working. When I try and toggle wifi back on it gets stuck and never reconnects/turns on. My solution has been to restart the phone.
I'm thinking since this seems like a rare problem, that this is a device-specific issue. I'm going to try and exchange mine this weekend due to this problem and hopefully get a properly functioning GS5 instead.
SlimJ87D said:
This doesn't really help.
What happens is data and wifi disappear and if I hit wifi it won't turn on. I have to turn airplane mode on and off and it starts working again.
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
Click to expand...
Click to collapse
Have the same issue (made a post about it already in this forum). Usually happens when there is a large fluctuation in signal. Grocery store where I get no service results in no service when I leave the store as well. Have to cycle airplane mode like you described.
WiFi hasn't done it yet.
Another forum member suggested it may happen if using an older style SIM, which I am (from my S3). I haven't been up to change it yet. What SIM are you guys using?
http://forum.xda-developers.com/showthread.php?t=2744472
I typically have this happen when I'm at home at night, while my phone is plugged in and on wifi. Just disconnects at some point overnight.
I'm using a brand new SIM provided by AT&T when I upgraded in store.
Very strange issue and is random. For instance, it didn't happen overnight last night.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
My S5 just started dropping data randomly and causing my battery to drain with almost no usage... I tested using Skype in a good 4G LTE area and will start out with 4 bars and the 4G LTE icon but as soon as I try to initialize a test video call over Skype the signal immediately drops to either no bars at 4G or it will go straight to E!? I haven't had this issue in a long time and it just suddenly started. At first I figured maybe they lost a tower but now this is going on almost a full week. I've got unlimited Data so I know that's not the issue, it has a brand new SIM... I'm going to AT&T and see if they have an answer or if they'll swap it out. Annoying!
Also annoying that sending a simple text will fail... ugh no root and now no data! :what::banghead:
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
I've had this happen several times, but only at my work. Reception is poor at my office, and the company WiFi requires browser-based login each hour, which I switch to many times a day.
The phone basically stops using all radios EXCEPT bluetooth, showing a circle with a line through it. I've been rebooting the phone to restore connectivity, but will try toggling airplane mode next time. I haven't noted any strange battery drain.
I haven't seen this issue when wifi is disabled.
I didn't notice it locked up a few days ago and drove home where cell reception is very good. The phone didn't recover until I rebooted it.
I have a brand new SIM from ATT and use a Gear 2 (which is greatness, btw)
I've done the following:
1. disabled the damn ATT hotspot app
2. Disabled/enabled the Wifi connection check setting
3. Did a full factory reset
This is getting close to a deal breaker for me.
As an update...
I have this issue basically every work day with the aforementioned environmental variables
Today, I:
Disabled Bluetooth (left the gear at home)
Disabled wireless
Switched radio to 'LTE/GSM/CDMA Auto' with instructions in this thread
The radios haven't locked up and reception is much better.
I'll try leaving WiFi/BT on and use my Gear again next week.
For anyone who is still interested, changing the modem setting seems to have resolved the problem for me. It also improved connectivity in weak areas a good deal.
Unfortunately you must enter the key sequence to toggle the radio each time the phone is restarted.

[Q] Anyone else having issues with being on 4g but no data moving

I just wanted to see if this is just me or not before I call tmob about it. I have no problem being on 4g and one less then max on the signal but when I request anything even just google.com it sits there till it times out and watching the data movement I see it try to send the request but nothing. If I do it ten or twenty times it may work for one page.
I have the same issue but I'm using the t-mobile note 4 on cricket. ?
I have been experiencing this issue for a few months now with little resolution. I have contacted Tmo and went through the entire ticket process without change. I notice it the most when I am unable to load emails in-app. Usually, when this is happens, I turn on wifi and immediately receive emails and notifications that were waiting to be delivered.
It appears the connection is going dead, and it requires a request to connect(Data off, Data on) to reconnect. Best part(or worst) is I can see the top of the T-mobile(they confirmed it) tower from my front yard.
I have similar issue but pertaining to wifi and 4G LTE my download speeds have not reached greater than 5mbs but my upload speeds go to 6mbs on my wifi tried restarting going in and out of airplane mode searching for new network connection and still nothing faster than 5mbs
Any thoughts?
YourCancer01 said:
I have similar issue but pertaining to wifi and 4G LTE my download speeds have not reached greater than 5mbs but my upload speeds go to 6mbs on my wifi tried restarting going in and out of airplane mode searching for new network connection and still nothing faster than 5mbs
Any thoughts?
Click to expand...
Click to collapse
So far I found installing a new rom onto the phone helped a lot. But still not perfect or very fast, even got my note 3 back out and it runs faster. I've replyed to a message from samsung so we can wait and see what happens but what really gets me is that if I use speedtest, it works at 10mbps no problem. Open chrome and goto google and it just sits and sits and sits annnnd times out.

moto x pure att WIFI kills data signal

Issue: While connected to my EA6900 (1900 AC) linksys wireless modem my data dies. If I turn off wifi, I am able to call out, (although patchy), get texts, and use android services. As soon as I turn on wifi, these services all seem to shut down. Although sometimes some data is able to eak through.
Background: I am using a Moto x (2014) Pure Edition on the AT&T Network. I have confirmed time and time again that wireless works on my network, I have a full wifi signal and decent LTE signal (unsure how strong -- it shows 2-3 bars). I had this problem initially in 4.4.4 and it persists in 5.0 (I updated to see if that would fix the issue. Previously I had and HTC One with no issues what so ever. Reboots do not fix this issue and ATT has told me it is not their problem.
Hypothesis: I think the Moto X 2014 has problem connecting on the 5ghz (duel band) or AC networks. I have noticed while at work or other locations, I have had no connectivity issues with wifi on. I am pretty sure they are using standard 2.4ghz G and or N connections. I believe that the phone is unable to switch between the range of bands and causes it to lose data connectivity.
Has anyone had this issue or can anyone correct it?
I don't have an ac or 5ghz router so I can't test this. Have you played with the WiFi frequency band under advanced WiFi? You can force connect to 5ghz or 2.4ghz.
You could also turn off ac on the router configuration page to see if you can connect on n.
When I have time I will play around on my network to try and force the connection to different protocols. I have an AC router from EnGenius it's their ESR1200 which is a consumer grade device but pretty nice over all and was a steal at $60 over on Amazon:
http://www.engeniustech.com/home-networking/routers/16742-esr1200
But will try a few options. Right now I have it connected to the 5ghz band w/o issue. I can add I have long encountered issues for Android when moving between wifi networks. It has always been prone to struggling to juggle connections, even when switching nodes on a mono-SSID network. I can trace my issues back to Jelly Bean. But it seems like you are seeing something different.
If I find anything I'll post it soon as time permits, busy week for me at work or I might get lucky and just die in my sleep.
EDIT: For giggles I forced a connection to the 5ghz side and sent some texts as well as a couple calls w/o issue. Was able to receive as well. Mode is .11n of course and a solid 433mbps network connection speed
This is where my hypothesis really dies... I have attempted forcing 2.4 or 5ghz but both failed. The other option is the phone doesnt play nice with the EA6900... which is seemingly supported by the fact that my phone hasnt had any issues while i am connected to my parents house for thankgsiving. They are running 2.4ghz at a blazing 65mbps (i usually average around 400 at my house on my ea6900). Could it be the AC modem? One other thought is chromecast is somehow interfering with my phone. I will need to try removing chromecast when i get home to see if that works, but at this point, i would find it hard to imagine.
This is literally driving me up a wall.
EDIT: So I am at home at it has been running better but just now it has decided to seize up. Showing same info... 2.4ghz 65mpbs same network... full bars.... att shows 3/5 bars but doesnt say LTE or H or anything..just ATT (pretty sure thats normal)
http://www.amazon.com/gp/aw/cr/B00EXK14S0/s=sd/ref=mw_dp_cr
There are a bunch of comments about it overheating and dropping signal repeatedly. I would think about returning it under warranty.
kcustom11 said:
http://www.amazon.com/gp/aw/cr/B00EXK14S0/s=sd/ref=mw_dp_cr
There are a bunch of comments about it overheating and dropping signal repeatedly. I would think about returning it under warranty.
Click to expand...
Click to collapse
I owned this router and had problems with android devices staying connected.
Sent from my Nexus 6 using Tapatalk
kcustom11 said:
http://www.amazon.com/gp/aw/cr/B00EXK14S0/s=sd/ref=mw_dp_cr
There are a bunch of comments about it overheating and dropping signal repeatedly. I would think about returning it under warranty.
Click to expand...
Click to collapse
I wanted to blame my router very badly... however i have never experienced any drops on my laptop -- unless my laptop somehow deals with drops better than my phone...

[Q] Getting LTE icon sometimes while on wifi

Recently updated to OA8 5.1.1 and having a weird issue.
While connected to wifi every 20 seconds or so the 4g lte Icon shows up, sends a bit of data then turns off again. Turned off download booster, volte is off, the setting that lets 4g take over for bad wifi is also turned off. It doesn't seem to be using a lot of data but it has gone through 1 or 2 mb in the past few hours.
I also tried freezing the Caller ID app like suggested in a HTC One forum but that didn't help at all.
Anyone else getting this?

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